SUBMIT A COMPLAINT

Sixt.com / Sixt Rent a Car Customer Care Service

2
Complaints184
Pending13
Resolved1

Sixt GmbH & Co. Autovermietung KG

Zugspitzstraße 1
Pullach
Florida
Germany - D-82049

Customer Support Phone Numbers

+49 180 625 2525(Germany) 9 12
+1 888 749 8227(United States) 18 30
+44 844 248 6620(United Kingdom) 6 0
+353 12 352 030(Ireland) 4 0
+43 810 977 424(Austria) 1 0
+32 70 225 800(Belgium) 2 0
+420 222 324 995(Czech Republic) 1 0
+45 32 481 100(Denmark) 1 0
+358 200 111 222(Finland) 1 0
+33 820 007 498(France) 2 2
+39 665 2111(Italy) 3 0
+31 235 698 656(Netherlands) 1 1
+47 81 522 466(Norway) 1 0
+48 225 111 555(Poland) 1 1
+351 217 998 701(Portugal) 5 1
+40 372 372 005(Romania) 1 0
+7 495 281 5150(Russia) 1 0
+34 902 491 616(Spain) 1 0
+46 771 890 000(Sweden) 1 0
+41 848 884 444(Switzerland) 2 0
+90 232 444 0076(Turkey) 2 1
+973 17 711 770(Bahrain) 1 0
+86 400 869 2616(China) 1 0
+91 114 949 6255(India) 1 0
+974 44 324 313(Qatar) 2 1
+966 12 197 171(Saudi Arabia) 1 0
+65 64 239 566(Singapore) 1 0
+27 112 309 990(South Africa) 1 0
+82 234 520 001(South Korea) 1 0
+94 112 870 870(Sri Lanka) 1 0
+66 27 932 300(Thailand) 1 0
+971 43 847 301(UAE) 1 0
+54 114 815 2223(Argentina) 1 0
+55 113 661 8615(Brazil) 1 0
+56 225 136 000(Chile) 1 0
+52 818 363 2917(Mexico) 1 0
+51 12 423 939(Peru) 1 0
+59 829 032 267(Uruguay) 1 0
United States
1501 NW 49th St, Suite 100, Fort Lauderdale, FL 33309, USA

United Kingdom
Durrant House, 47 Holywell Street, Chesterfield, Derbyshire, S41 7SJ

Ireland
Rochestown Ave., Dun Laoghaire, Dublin, Ireland

Austria
Ortsstraße 18a, A-2331 Vösendorf

Czech Republic
Jankovcova 2c, 170 00 Prague 7

Denmark
Kystvejen 42, DK - 2770 Kastrup

Finland
Työpajankatu 2, FI-00580 Helsinki

France
42, Avenue de Saxe, 75007 Paris

Italy
Viale delle Arti, 123, I - 00054 Fiumicino, Rome

Netherlands
Kruisweg 791, Postbus 253, 2130 AG Hoofddorp

Norway
Dronningensgate 49, 4608 Kristiansand

Poland
ul. Warszawska 1, 05-820 Piastow, Poland

Portugal
Avenida Dr. Francisco Luis Gomes, 1, Piso 3, fracção 8A, 1800-177 Lisboa

Romania
145 Soseaua Bucuresti-Ploiesti, 1 Bucharest, 013686 Romania

Russia
Leninskij prospect, 113/1, office 706C, 117198 Moscow, Russia

Spain
Calle del Canal de Sant Jordi 29, Local 2, Poligono son Oms, 07610 Palma de Mallorca

Sweden
Lokgatan 9B, SE-211 20 Malmö

Switzerland
Euroairport Basel, CH-4030 Basel

Turkey
Cumhuriyet Bulvari № 141a, 35220 Alsancak, Izmir - Turkey

Bahrain
P.O. Box 75104 Manama - Bahrain, Kingdom of Bahrain

China
Room 2316, Jiaxin Building, Jinsha Road № 92, Jinping District, 515041, Shantou, PR China

India
Kochuveedu, H. №AMC/13/680, Chandanakkavu, Pazhaveedu, Alappuzha Dist - 688009, Kerala State, India

Qatar
P.O. Box 8173, Doha, State of Qatar

Saudi Arabia
P.O.Box 19953, Riyadh 11445, Saudi Arabia

Singapore
1A Kuo Chuan Avenue, 426888 Singapore

South Africa
206 West Street, Durban 4001, South Africa

South Korea
1F, HanAvill B/D, 619-13, Yeoksam-dong, Kangnam-gu, 135-080 Seoul, South Korea

Sri Lanka
234-238, Pannipitiya Rd, Battaramulla, Sri Lanka

Thailand
2222/9 Ladprao Rd, Phlabpha, Wangthonglang, 10310 Bangkok, Thailand

United Arab Emirates
P.O. Box 37817 Dubai, United Arab Emirates

Argentina
Ruta Panamericana Km.35.5., Tortuguitas / Buenos Aires, Argentina

Chile
Av. Presidente Kennedy 8020, Vitacura, C.P. 7650487 Santiago de Chile, Chile

Brazil
Av. Pacaembu, 760, 01234-000 Pacaembu, São Paulo - SP

Mexico
Ave Vasconcelos № 210 Piso 10, Residencial Sa Augustin, San Pedro
Garza Garcia, Nuevo León, C.P. 66260 Mexico

Peru
 
Av. La Paz Nro. 745 Miraflores, Lima 18, Peru
 

Uruguay
Mercedes 1422 Bis, 11200, Montevideo, Uruguay
Plus

Sixt.com / Sixt Rent a Car Complaints & Reviews

Sixt.com / Sixt Rent a Car / Car rental

Ki
Jul 22, 2019

Feedback along with formal complaint and request for refund. Hello, I would like to share with you our horrific experience we had at the SixT Frankfurt outlet on June 30th 2019 when we went to pick up our car which we had booked on May 12th 2019 - 45 days before the booking date with an...

Sixt.com / Sixt Rent a Car / damage charged illegally

My
Jul 16, 2019

Dear sirs, I am writing in regards to reservation number 712483215. I and my family have rented sixt for years on an exclusive basis as I relied on your standard of excellency worldwide. Unfortunately, I experienced a horrific experience with your Malta branch which I believe is sullying...

Sixt / overcharged

Ku
Jul 10, 2019

I have booked car with sixt through expedia for 5 days and total money was $391.00 when we went to pick up the car we decided to keep it for 4 days and the final price (includes all charges) came to $319.00. Receptionist charged my card $519.00 ($319 + $200 security). I received the...

Sixt.com / Sixt Rent a Car / trying to charge me for damage. sx-9056913256-66-83, 6024kxf

Ra
Jul 10, 2019

I am having an issue with your Barcelona rental office about damage which I can catergorically confirmed never happenned whilst the car was with me. Happy to take a polygraph. Even though I am fully insured, feel it is not fair for the insurance company to compensate me for something did not...

Sixt.com / Sixt Rent a Car / charging below the belt

Ca
Jul 03, 2019

Even if as seen on the document, the fuel is full 8/8 when I returned the car. How can you charge? Please refund the amount 40, 15 euro as soon as possible. I attached that I return back fuel is complete, but you charged from my credit card stealthily. I will also expense complaintment to...

Sixt.com / Sixt Rent a Car / emergency support service for sixt

Di
Jun 20, 2019

We rented a car from pisa airport. Reservation number 987502744. First, we had to wait 40 mins to get the car. On the same day when we reached our villa, we noticed the car had a slow puncture. There was no spare tyre or repair kit in the car. WE tried to fill air at a gas station, but it...

Sixt.com / Sixt Rent a Car / rental car

Mi
Jun 13, 2019

Dear Sirs, I have recently rented a car from Sixt at Dublin airport (RA 5570937). I am an experienced and prudent driver, even driving on the left side. I have had the car for 10 minutes (!), driving not more than 3km, and white smoke came out of the engine. I have called roadside assistance...

Sixt.com / Sixt Rent a Car / car rental wrong charges

Fe
Jun 13, 2019

I had the misfortune to rent a car with the company Sixt from Portugal from 23rd to 24th of May 2019, Invoice Car Rental 9404631728 SIXT PORTUGAL. The car was picked up in Lisbon and delivered in Porto, both cities in Portugal. When delivering the car in Porto the attendant informed me that...

Sixt.com / Sixt Rent a Car / accused for accident (scratch) that I haven't made

Il
May 31, 2019

On 28th of May 2019 myself together with other 4 colleagues of mine we booked a car (Audi A6, booking ref. 9405870073) from sixt office in Grand Westin hotel in Munich. The employee of sixt in the hotel made the booking using the Emirates platinum discount that we are entitled. When I took...

Sixt Car Rental / sixt car rental unsubstantiated claim (do not rent from sixt)

Ni
May 30, 2019

Dear Sir, We are writing to you regarding the incorrect charge from Sixt car rental, and we would like to dispute the charge. On the day 6/4/2019, we collected the car at Vienna airport with Sixt agent named Mr. Souleymane Tirera at 21.35 hrs. We have noticed that there were some...

Sixt.com / Sixt Rent a Car / shlomo sixt, haifa

Mk
May 15, 2019

Hi! I took car after paying prepayment through EconomyBookings and came to the office with voucher, confirmed that prepayment is mad and with amount of money to be paid after rent. Unfortunately, Shlomo Sixt employees didn't confirm that any prepayment is received by them, at the same time...

Sixt.com / Sixt Rent a Car / illegal charge

My
May 07, 2019

Good morning, I have been renting cars from Sixt for many years and never experienced such bad service as in Malta. I was given a Peugeot station wagon with only 700 km on the counter.  After 2 days of driving in very normal circumstances the clutch gave way. The sixt agent claims that it...

Sixt.com / Sixt Rent a Car / unauthorized charge

Ka
Apr 16, 2019

I received my invoice and it states that i authorized premium protection pkg. which I did NOT. I did agree to the prepaid fuel option but I specifically declined not once but twice for the insurance because I have full coverage with State Farm. And I had purchased a separate policy through...

Sixt.com / Sixt Rent a Car / unsubstantiated damage claim leading to unauthorized credit card charges

An
Apr 11, 2019

Stay Away from SIXT in Portugal! This organisation is using a systematic process to increase revenue. Neither SIXT Portugal (franchise company JAPrac Rent-a-Car) or SIXT Main Office in Germany show any interest to take corrective action. If by mistake renting a car from SIXT, I suggest a...

Sixt.com / Sixt Rent a Car / discrimination

El
Apr 10, 2019

My name is Elke Chiang. On April, 2019 in the morning, Scottsdale Downtown (AZ) the lady at Sixt (Olga P.) compelled us to provide an active phone number, we don't have it as we don't live in US. We provided our national phones and email, however Olga said she WILL NOT GIVE the car unle...

Sixt.com / Sixt Rent a Car / rental car

Za
Apr 05, 2019

Rented a car. Turned it in & took a video and pictures of car. A week after returning car they billed me for alleged damages. They sent me a picture of damage to car except car in photo wasn't the car I rented. Different license plates and different bumper. They are crooks in the French...

Sixt Rent A Car Birmingham City Centre / overcharged for rental

Ta
Mar 27, 2019

I rented a car from sixt for 3 days Friday sat sun and hand back on Monday at same time I took vehicle out there was only one worker in office and I had to wait till he dealt with other customers ge did finally check car In why has sixt billed me for 4 days rental the car I had was not...

Sixt.com / Sixt Rent a Car / unadvised deposit not returned

Do
Mar 21, 2019

I rented a car from Sixt at Madrid airport from 15/3 until 19/3. I prepaid extra insurance to avoid having to leave a deposit. On arriving to collect the car I was told there was an obligatory extra deposit for all car rental in Spain of 300 euros which would be blocked on my card. Thi...

Sixt Car Rental / little engine oil

Zi
Jan 18, 2019

I must have driven a few hundred miles and some parts of Catalan . As I am living 50 km South of Barcelona. And I hired it from Barcelona Airport, Spain. The engine oil warning oil light has come on. My business and holiday has been inconvienced. Sixt Car Rental SHOULD check the oil before...

Sixt Car Rental / payment & service

Se
Jan 17, 2019

We are sorry to choose sixt car rental since: We rented a car by sixt via internet booking system of sixt for our trip to phuket. *the reservation and payment executed by our virtual credit card 3 weeks before we take the car. *3 weeks later (today) when we came to phuket sixt car rental...

Sixt.com / Sixt Rent a Car / car rent, no compromise, no service

St
Dec 17, 2018

I made a car rental reservation for yesterday through your website. I received the email and arrived at the meeting point of the Lisbon airport (as directed in the email) 5 minutes before 20:00 and waited until 21:00 and no one from Flizzr appeared to give me any advice about the which had...

Sixt.com / Sixt Rent a Car / sixt rent a car scam

Pl
Nov 01, 2018

Rented car from Sixt in Faro and returned in Lisbon Portugal. The agent had some trouble with his computer so he offered an "Upgrade" ( bad joke). He attempted to sell us full insurance but we didn't buy it. So when it came to inspecting the existing damages the "cool" agent told us that thi...

Sixt.com / Sixt Rent a Car / I am complaining about extra charges that I wasn't told about

Ch
Nov 01, 2018

On 13/9/2018 I had an accident with a Citroen leased car in St. Malo France. Citroen assistance hired a car for us from Sixt, St. Malo. When we collected the car we agreed to pay €200 for ins. excess removal there was no other charges mentioned as rentals are paid by Citroen Assist. Sixt ha...

Sixt.com / Sixt Rent a Car / unethical behavior

Ha
Oct 18, 2018

Hi I had initially booked a mid size car for my Vacation from 14/08/2018 to 23/08/2018 in Holland (Amsterdam) through the Amsterdam airport location. The customer service lady at the counter had upgraded me to a car that was suitable for my family and it can hold 3 suite cases. great!...

Sixt.com / Sixt Rent a Car / car hire

Ho
Oct 18, 2018

Hired a compact car from Dublin Airport, registration 171D40409. No instructions or help with controls provided despite stating I had not driven a hybrid car before. Was told someone would show the controls but just given keys and told where the car was. It was not in the place stated and...

Sixt.com / Sixt Rent a Car / charged for damages even when they were shown on pickup report~!

Ma
Oct 11, 2018

beware of renting from SIXT. I had the missfortune of renting from SIXT in OSLO Norway. Upon inspection and as per noted on pickup report that there were damages to the car they said to not worry. However upon return of the rental car I was charged for the exact same damages as shown on...

Sixt.com / Sixt Rent a Car / service and invoicing based on unsufficiet facts

Se
Oct 11, 2018

My card number is 24 80 38 92. I rented car during F1 racing in Hungary. Had accident and it was my fault not deny this. Tried to contact to Sixt when this happened. Not possible. Made report with Police and as could not contact to Sixt had to drive this day by taxi. Next day with support...

Sixt.com / Sixt Rent a Car / car rental in thessaloniki, greece

Mi
Oct 10, 2018

I rented a SIXT car in September 2018, which developed a clutch problem on the last day of the rental. SIXT informed me that the clutch had had to be replaced and consequently charged my credit card without my approval. There had been plenty of customers before me and there was no...

Sixt.com / Sixt Rent a Car / scam

Ca
Oct 09, 2018

BE VERY CAREFUL WITH THIS AGENCY : We have been living personally a NIGHTMARE with the sixt agency in Gardermoen, Oslo since the 9th of August, 2018. We returned our rental car to the airport without any incident and the agent orally confirm us that everything is alright. Then we saw 4 day...

Sixt.com / Sixt Rent a Car / information regarding insurance claim

De
Oct 09, 2018

I had a minor accident when I hired a car from the Porto Airport branch, my insurance company will currently not pay the £347.00 pounds I was charged by the Sixt Branch to fix one trim and replace one tyre because I was not given enough detail of the charges by the branch. I asked for thi...

Sixt.com / Sixt Rent a Car / car rental

Im
Sep 22, 2018

This past summer I rented a car and hotspot from Sixth in Portugal. I've gone to Portugal for the past 6 years and I've never had any issues with the other car rental places. The 1st problem we had was at the time of pick up. They didn't have a car in the class we had asked for, so we had...

Sixt.com / Sixt Rent a Car / car rental hidden charges

Si
Sep 16, 2018

Hi, I would like to lodge an offical complaint about unexplained hidden charges. Details are as follows: - reservation number 9865377050 dated 21 Jul 2018 - reserved car group of CFAR Opel Mokka (or equivalent) automatic without navigation - pick up at Sixt Ljubljana train station on morning of...

Sixt.com / Sixt Rent a Car / didn't receive the car at all

Ph
Sep 10, 2018

Hello, I booked a car a month ago through your company and was supposed to pick it up in Milano Bergamo airport today. Unfortunatelly I had to face a disgraceful service from the company Sixt. ‌I have a valid driving license that I use abroad when in I am in EU (I never had problems so far) wa...

Sixt.com / Sixt Rent a Car / unauthorised credit card charges

Tj
Sep 05, 2018

Several weeks before arrival of my family to Portugal I've booked a car at Sixt at Lisbon airport under the booking reference 574 545 596 (on the name of my husband Drago Kos). According to the flight itinerary, we were foreseeing our arrival to airport and pick up of the car on 26 August...

Sixt.com / Sixt Rent a Car / fiat opel astra

Sa
Aug 30, 2018

We rented the car in Salzburg for two days. We returned the car with no damage, and no one checked the car while we were returning it. One week letter we get a damage invoice with a photo of minor scratch for 720 euros which is ridiculously high. We denied any blame for the damages but...

Sixt.com / Sixt Rent a Car / collision damage waiver overcharge

Br
Aug 24, 2018

Re: Belfast International airport rental. Collision Damage Waiver (CDW) overcharge - Agreement # 9382531021 On June 13th, 2018, I reserved and prepaid for my vehicle rental (€854.23), and picked up the vehicle on August 2nd, 2018 for a rental period of 14 days. At the desk, on August 2nd...

Sixt.com / Sixt Rent a Car / car rental e-voucher no: 3567906 car rental provider confirmation no: [email protected] account: 9815536

Ni
Aug 03, 2018

I am extremely dissatisfied with my car rental experience. There was no car! e-Voucher No: 3567906 - pick up July 17, 2018 Athens Airport, Greece. I booked a vehicle through ECR with Sixt rent a car over 4 months ago, and was provided confirmation of my booking. I paid the initial deposit...

Sixt.com / Sixt Rent a Car / reservation 9865542530

Ma
Jul 29, 2018

Dear Sir/Madam, I've made a reservation and paid for it on July 24th. When I arrived the lady on the desk at the right in the reception, said that my reservation was not there and after much insistence from me that she only had a Kia Sorento available. The Kia Sorento, would not resolve my...

Sixt.com / Sixt Rent a Car / car rental customer service

Ju
Jul 29, 2018

I spent 20 mins on the phone with a Six rep, purchased a luxury rental, to head to San Diego for the day with my family, who all had surfing lessons for 11 am. I ubered 20 mins to the Santa Monica location only to find out that I could not get the car because I did not have a major Credit...

Sixt.com / Sixt Rent a Car / false damage claims

Pr
Jul 27, 2018

We rented a car from Bergen, Norway airport on 17th June 2018 for 5 days and we were given a form to sign with existing damages noted on the form. We returned the car on 22nd June 2018 in the parking lot without causing any damage. Normally you are supposed to return the keys at the...