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4.0 1623 Reviews

Sixt Complaints Summary

43 Resolved
390 Unresolved
Our verdict: With Sixt's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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2:29 am EDT
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Sixt Rental car :reservation number: [protected] security code: dc214cd85a

When I collected the car in Madrid I was informed I HAD to include road assistance - I didn't want to because I didn't include it in the reservation. But I HAD to, so I said ok because I was not up for a fight and I wanted to start my vacation. Now I kindly ask you to refund it since it was put through my throat and I find this unacceptable. Just some trick to get more money. Very disappointing. I have rented many times with sixt already and always sixt. I gave a bad review this time and for the future I will reconsider using sixt depending on this outcome.

Desired outcome: refund of the extra charge for road assistance

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11:17 am EDT
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Sixt Car rental damage charges

On 8/24/22 I arrived at the Sixt counter at Denver Airport where I had reserved a compact SUV. I was told it would be a wait or I could take a larger one. The agent said he had a Subaru Ascent. We did the paperwork and when he went to get the keys, he told me that vehicle was out of service. He then gave me a Toyota Highlander and I was given the key. (The only key I touched there!)

After I got home I got a notice from Sixt that the Ascent, which I never saw, had damage and I was responsible. I sent copies of their contracts and return receipt which clearly state that I had a Toyota Highlander. They continued to pursue the claim so I sent another email threatening to write the Attorney General. I then got an email that they would stop pursuing me, however they imply that it was my fault and they refuse to take responsibility for the obvious mistake. Im only sending them copies of their own records!

Below is a copy of my initial email reply after they said they were pursuing the claim-

Damage Number SX-[protected]-88-801, FL-IELY97

Inbox

[protected]@sixt.com

AttachmentsMar 7, 2023, 8:08 AM

Hello, Please find attached documents in relation with our file. Many thanks Your Sixt Team Mailreference Number : [protected]

John Sauer

Attachments

Mar 22, 2023, 10:46 PM

to Claimsmanagement-USA

I got an initial questionnaire concerning this issue back on 9/1/22. I gave a very brief response at that time because I thought a quick check of your records would show that I never touched the vehicle in question. I reserved a compact SUV at the Denver airport for pick up on 8/24/22. On arrival at your rental facility, I was told that you were out of compacts. While I was not happy because I didn't want a large vehicle, I was offered a Subaru Ascent. I remember specifically because I own a Subaru Outback at home and thought it would be interesting to try an Ascent. When the agent went to get the keys for the Ascent, he returned to tell me that the vehicle was out of service. He then issued me keys to a Toyota Highlander which I took and returned on 8/30/22. I am attaching copies of emails that your company sent to me showing the rental agreement and the return receipt both explicitly stating that the vehicle driven and returned by me was a Toyota Highlander! After a quick internet search, I found other instances where your customers were charged for damage to vehicles which were never in their possession. I expect that these receipts, which are copies of YOUR records will settle the situation and I expect a letter from you stating that this absurd claim is closed. If you refuse to resolve this, I will next contact Phil Weiser, the Colorado Attorney General and Ashley Moody, the Attorney General in Florida. One thing that I can absolutely assure you is that neither myself or anyone in my circle of influence will ever rent from SIXT again.

I look forward to your reply.

Desired outcome: A very sincere apology admitting a mistake on their part!

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9:51 pm EDT
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Sixt Stolen Property

I rented a car at IAH airport location Mar. 30-Apr. 3, 2023. I forgot my bag when I returned the car and 30 minutes later I returned for my bag and some of my items had been stolen. They stole my prescription transition glasses, Final Four Lanyard, Final Four Hat for my son, Final Four phone light, Final Four long sleeve shirt for my son. Some of these items are memorabilia from my sons Final Four game and are very dear to my family. I can be reached at [protected].

Confirmation #[protected]

Desired outcome: Want my items returned

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5:13 pm EDT
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Sixt May car rental SNN airport

We did an online reservation with Sixt 3 weeks ago, and nothing on website indicated we were prepaying or that the reservation was non cancellable. We've been trying to cancel this reservation for over 2 weeks now, but they are claiming that we will owe 3 days rental. The window of time prior to the actual reservation is over two months, and we called and emailed to cancel within days of making the reservation. When I called to speak to customer service they said that they could not help me, and that I was to email reservations. The email they gave me "reservations.usa.sixt. com does not work. This is a very unprofessional business.

Desired outcome: cancel reservation [protected] without chargePlease respond to Heather Jollay-Senicki at [protected]@hotmail.com, and [protected]

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7:16 pm EDT
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Sixt Bmw X5 A/C

We've been gone for one week of our 14 day trip. The weather had warmed up significantly and we now have need for A/C but it doesn't work. Thank God it's only 82 degrees and not higher! I don't want to rerun my trip with fixing a rental car. Trip began on 3-22 and scheduled to end pub 4-3. Problem occurred on

3-28 and had continued. I anticipate there is a slow leak in freon in A/C system.

Desired outcome: Note for when car is returned. Provide a discount for nonfunctional accessory.

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4:12 pm EDT
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Sixt Rental car midsize

I have booked a midsize suv or similar with sixth rental car company three weeks ago. When I come to pick up at the counter, the representative personnel named Jorvis said that no midsize is available and the only option is to take dodge Chrysler mini van or BMW X3 and insisting that it is same as mid size. Not only he cannot honor the booking but have the courage to tell me that if I can’t change my mind I was more than welcome to leave it. I was baffled at that level of customer services. He was rude and condescending and looking down at the Asian people.

Desired outcome: I would like the company to take accountability as well as action.

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11:48 am EDT
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Sixt Rental not available

Arrived at Orlando airport 12 hours past original arrival time due to JFK connection flight being missed due to aborted takeoff in Burlington. Next available flight was following morning. Was advised by SIXT agent that there were no available vehicles in class I paid for. He wanted $29/day additional to/upgrade, when I said no - offered $25/day additional. Said no and was advised only recourse was to cancel the reservation. I had booked via Travelocity and was told by agent to contact them. Finally was able to do so, however did not receive refund, citing cancellation policy.

Desired outcome: Full refund

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1:11 am EDT
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Sixt Girona airport premium location fee

I was charged €41.34 plus VAT

When picking up my car from Girona airport on 26/03/23.

I had paid for everything beforehand including fees yet this was added to my charges. Why?

Also the person kept pushing me to pay more saying what a bad condition the roads were. I was quoted 11€ for an additional driver. That seemed reasonable. I was not told that was per day otherwise I would not have accepted it. When trying to read the invoice and query it was all over printed. When I asked for a clear printed version I was told it was not available.

It felt like a total scam. The type of car I had booked was not available.

Desired outcome: A refund of the over charging.I paid €207.95 for 4 days which has become something nearer €466.

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4:30 pm EDT
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Sixt Car rental

Scam artists! NEVER ever rent from this company. I wish I had seen these reviews before making the mistake of going with them. I hired a car in Tenerife in NOVEMBER 2022. The first day I drove the car to our hotel and parked up after familiarising myself with the controls etc. The next day we had planned a trip to the north of the island - the main reason for renting the car. Minutes after setting out and just about to join the motorway, a warning light came on about the clutch while on a roundabout. We spotted a supermarket up ahead where we could safely pull in and immediately did so. We called the company immediately and waited HOURS for roadside assistance. We lost more than half a day of our holiday by the time we were finally brought to airport and given a replacement vehicle. They eventually refunded 30 euro for the inconvenience HOWEVER fast forward to late MARCH 2023 and I’ve just received notification that I am “responsible” for the “damage” to the vehicle and now owe more than 1200 euro! 4 MONTHS later? Interestingly, on the day we collected the car, they said the car we booked “wasn’t available” and gave us a “free upgrade”. I suspect they deliberately gave us the already damaged car to scam us into paying the costly repair… I can see I am not the only one they have pulled this on. If they dare charge my credit card I will be taking them to European small claims court immediately! We paid every single extra charge for maximum insurance and roadside assistance by the way!

Horrifying.

Damage no. SX-[protected]-66-2300.

Also WHY/HOW do they still have my card details on file 4 months post rental?! GDPR?!

If there was a question about damage at the time, why did they refund my deposit ? Why didn’t they complete an incident form on return of the vehicle?

Everything about this is extremely dodgy and I will be spreading the word on every platform I can find.

Desired outcome: Not paying.

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12:19 pm EDT
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Sixt Sixt swapped my information with other customer and is claiming I damaged a car

There has been a complete nightmare committed by Sixt and I need this resolved immediately. I am shocked and appalled that the record keeping system of Sixt is so poor, and I am very upset that this matter is still going on and on to my detriment. Prior to now, I have had nothing but a wonderful experience with Sixt and all of the very cheerful & great employees and you had become my new favorite rental car agency; I sincerely hope that you not only get this terrible error fixed in the next 48 hours but that you also offer me extremely generous future free rentals as a result of this disaster and all of my time, energy, and stress over a matter that is completely not my fault.

On Sunday March 21st I pre-paid for my reservation of a Nissan Versa Reservation number [protected]. The reservation was from 3/21/23 Tuesday night at 11:59pm through 3/24/23 Friday night at 5:00pm.

I arrived at the rental counter at 11:45pm on Tuesday night. The young woman helping me was very friendly, and she told me that unfortunately my car class was sold out and that I would be receiving a Denali. I was very happy about that and told her that would be a fun car to drive; she expressed how happy she was that I was happy because there had been only 2 cars left and the person before me got a Escalade and was very angry about it. I asked why they would have been angry, and she said they did not want to have to pay for the extra gas and that she had even given them 20% off and they were still mad. I told her that was ridiculous, some people are just complainers. In any event we had this lively exchange and she told me that it "made her night" that I was so happy about the Denali instead of mad. She then told me my space number (I cannot remember now but I think it was something like 27) and I then went out to get the vehicle. I got the vehicle, spoke with the man who checked me out, and then exited and drove to my house in Wellfleet Cape Cod where the Denali remained parked until I drove it back to the airport on Friday.

On Tuesday night and early Wednesday morning I received emails about my rental of a GMC Yukon which I disregarded. I was busy in Cape Cod working and did not really pay attention to those emails.

On Thursday morning at 3:20am I received an email with the subject line "SXT Damage number [protected] licence plate MA-1REM27 (Please always mention.)" and a second one at 7:37am with the subject line "SIXT-IN [protected] MA-1REM27 Damage Information For Your Records" SEE ATTACHED APPENDIX C (pages 7-8). These two emails caught my attention. I opened them up and at at first I thought that it meant that my Denali had been returned damaged by the prior renters and you were just informing me that the damage had already been noted. I went outside and looked at the car, and there was no damage that matched the attached photos. So I sent Sixt this following email:

>>>

"You know what is REALLY upsetting?

The fact that I STILL HAVE THE YUKON* WITH ME. I went and looked at it, those photos are NOT from the vehicle that was rented to me. I don't know or care who rented the other one it is not my problem and it is very upsetting to get blamed for something that has absolutely nothing to do with me.

I have only rented with Sixt a few times and I have had an absolutely wonderful experience with you counter employees at Boston Logan and the check out people. It is very upsetting to have my opinion of Sixt ruined like this. THIS IS NOT THE CAR THAT I RENTED!

How can you possibly have such bad records? THIS IS NOT THE VEHICLE THAT I RENTED. I HAVE NOT RETURNED IT YET. YOU ARE BLAMING THE WRONG PERSON AND RUINING MY DAY FOR ABSOLUTELY NO REASON."

>>>

*Note: I called it a Yukon because you called it a Yukon. I don't know if a Yukon and a Denali are the same thing or not

I did not receive a response to that email but I assumed the matter was settled. On Friday 3/24/23 I left Wellfleet at approximately 2pm because of traffic and I got back to Logan Airport at around 5:10pm. My flight left on Jet Blue at 6pm so I did not have much time but I wanted to speak with an actual human (not just drop my keys) so even though I was in a rush I waited to grab the attention of one of your agents. The man I spoke with was Morris T.

I explained the weird situation with the email about the damage and Morris T. agreed it was totally weird. He then looked up my reservation number and it showed I had returned my vehicle on Wednesday! Morris told me that he "could not even check me in" because the Denali I was driving was not associated with me in any way. I said "What the hell I should have just STOLEN the car!" and he said "You could have! There is nothing linking you with this car!" And both of us just could not believe it.

I told him I needed to take a picture of his name badge because Sixt was totally screwing me with this situation and I needed him to be able to verify that I returned a Denali on Friday and I have nothing to do with a car returned on Wednesday. Morris also advised me to take photos of the car and the license plate. And thank God, I actually happened to take a photo of the Denali in my driveway in Wellfleet to send to my kids because I thought it was funny that the vehicle was so huge. So I can actually prove to you (and the Judge and the lawyers if we actually end up going to court over this) that I had an effing White Denali not a Blue one.

On Saturday March 25th I received yet another email with the receipt for a vehicle returned on Wednesday! And I just don't know whether to cry, scream, or rip all of my hair out. How can your records possibly be so poor? What the hell happened here? How did I leave with an $80,000 brand new car and no one has a record of it? Why are you attaching me to some other car and blaming me for damage to it (note -- if you screw up my auto insurance by filing a claim against me for this other car I will truly lose my mind) ? Who was the person who rented the other car? The questions about how this infuriating situation happened are endless.

For photos of the actual car that I rented, the name tag of Morris T, photos of the rims showing no damage on my rental car, AND the car parked in my driveway in Wellfleet see attached.

I need this resolved. I have done nothing wrong.

Desired outcome: I want all charges against me for damaging a vehicle that I never touched to be dropped, and I want A LOT of free future rentals from Sixt

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10:43 am EDT
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Sixt The worst customer service!

This experience was by far the worst experience for me and my family. I booked my rental 1 month prior to arrival and when I arrived, the agent told me that the vehicle I reserved was no longer available. I reserved a BMW X7 or similar. The agent told me that they haven't had this type of category in over a week. Since I booked this rental over a month prior to my arrival, you would think this car would be available upon arrival? He told me that the only thing he could offer me was a BMW X5, which we didn't fit in, or a minivan which I didn't want! He never offered any credits even though what he was offering was less than what I had already paid. This rude employee told me that if I didn't take any of those options... his exact words were "I can just refund you and you won't have anything!" At that point I just wanted to reach over the counter and ring his neck! After arguing with this idiot for over an hour, he finally called a "manger" and they offered me a GMC Yukon Denali. This is definitely not what I wanted but it was the only option at the 11th hour. Once we reached the garage, the agent who took care of us got an earful, but he understood my frustration. He then told us that the vehicle we reserved was rented just half an hour before we arrived. He told us that the previous person was offered a free upgrade to the car I reserved making our reservation unavailable. DOES THAT MAKE SENSE?

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12:23 pm EST
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Sixt Not providing booked car on Friday 24 February 2023 at Sixt Desk Catania Airport, Sicily, Italy

On Friday February 24, 2023 at 22.30 h, we tried to pick up our reserved car at the Sixt Desk at Catania Airport, Sicily, Italy, which we had booked via a broker (as usual), Carrentals.co.uk. However, the Sixt desk attendant refused to provide the booked car purporting that there was a difference between the name on my creditcard vs my name on my ID and driver license: the drivers license and ID show my full first names and my last name, the credit card only shows my first names as initials and my last name – I have used this credit card in this format for over 35 years. According to the Sixt official this prevented them from being able to provide the booked car. The Sixt official mentioned that when booking this car, I should have used my full first name(s). I have booked numerous cars over the past years via brokers and directly with rental companies and have never encountered this requirement. Furthermore, this peculiar Sixt (Italy) policy cannot be found anywhere. The Sixt official furthermore mentioned that should I have booked the car directly with Sixt, they would have been able and willing to resolve this 'issue'. This is apparently the manner in which Sixt tries to persuade customers not use brokers (with whom Sixt chooses to do business) who are cheaper than when booking directly with Sixt.

As a consequence we were forced to hire another car at a higher price on the spot with Locauto. For any complaints and a refund Sixt referred me to the broker, who according to Sixt was the source of the issue by not informing me beforehand of this Sixt policy. The broker, Carrentals. uk.co denies any wrongdoing and refers to Sixt for any complaints and refunds. I am apparently stuck in the middle between a broker and the rental company Sixt and would appreciate (i) a refund of the rental payment I made to Sixt via the broker (euro 199,86) and (ii) the difference between the aforementioned amount payed and the higher amount I had to pay to Locauto (euro 166,19). Evidence of these payments can be made available on request. Thank you.

Desired outcome: (i) a refund of the rental payment (euro 199,86) and (ii) the difference between the aforementioned amount payed and the higher amount I had to pay (euro 166,19) for an alternative car.

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1:17 pm EST

Sixt Sixt Portugal

I rented a car last year oktober.

They claimed damage on the car I rented.

It took them 5 weeks to even tell me about it and the employee when we handed in the car told me all was fine.

The customer service just checks if correct procedure was followed but does not even talk about hé damage case itself. They do not follow sixt guidelines about what damages are mentioned on the check in form or not.

So do not think Sixt Portugal is compaireable to Sixt Europe. This is not the case at all.

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3:27 pm EST

Sixt Rent car

Dears

I want compline that company sixth rent car in Germany I was booked one car before I travel and when I reach Frankfurt airport that car I was booked not available they take fully charge when I booked it mean the booked me something not there and staff in Frankfurt branch his said he is can cancel my booked and get full money refund to my card before his try push me to other car and pay extra money but I refuse I was agree to cancel and get refund my money but I fight with them till now to get my money customer care said I'm cancel is not happen by me is doing fraud case they keep take money from customer without any right is very bad company they not clear with customer and sell service not available that happen in Europe I try with legal I hope that can be fair and never use that company again

Desired outcome: refund

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6:23 am EST
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Sixt Fine issued but cancelled - awaiting refund

Customer letter - RA [protected] recieved on the 20th January stating we had received a fine whilst the car was under our hire.

We contacted the hotel where the fine was issued and they notified us that a cancellation would be issued, that the refund would go to Sixt as that is where the vehicle is registered and where the fine was paid.

We have received confirmation that the notice was issued, fines initially responded to say that once refund was received we would be reimbursed but absolutely no response from Sixt, customer service email or fines email and this was a month ago.

Desired outcome: Please refund

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2:58 pm EST

Sixt Car damage, double charged and dead battery

Car rented for 20 days
Fully prepaid before arrival
1) At the pickup location (airport) they did not have the car type (not true)
2) I was offered a similar car but paying 400$ more (I declined)
3) Had to take a truck! instead
4) 7 days later the car simply did not turn on
5) After calling customer service I was told I could not go to the sixt next door - I had to go to the Airport location!
6) At the Airport I was given a dirty and damaged SUV and staff asked me to take pictures not to be charged later on
7) 5 days later the car did not turn on AGAIN!
8) I went to the closest location, complained a lot and had to change cars again!
9) Today I received my CC bill with 500$ charge!

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6:55 am EST
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Sixt Extortion - Please respond

Whilst the title of this complaint seems extreme, unfortunately this is how the situation with Sixt now feels.

Due to a rail strike on the February 3rd I needed to travel from Manchester to Milton Keynes where my own vehicle was parked (I work in Manchester Monday to Friday). As we are a corporate client my office organised a last minute hire so that I could make the 3/4 hour commute that evening.

Enroute to the depot to collect a car I was called by Mohammed Hossain (Sales Agent) to advise no cars were available. I said that I would instead arrange a hire at Manchester airport to also be told there were none available here either. However they did have several vans that I could use instead. Whilst this was far from ideal, as I literally needed a vehicle to make the commute I agreed to take a van. When I arrived and completed the paperwork there was no report of any pre-existing damage provided, or a walk-around. I happened to take a very short video of the vehicle to send to our office as I couldn't at the time believe this was our only option. I have attached some stills from this video of damage that already existed on the passenger side. You will also notice that the van had no been valeted prior to my collection, I was literally given the keys by the agent so I could commence by journey.

I then drove directly from Manchester to Milton Keynes and off hired the vehicle within 3-4 hours based on the duration of my commute by roughly 7.10pm. The depot at Milton Keynes was closed when I arrived and again nobody available to inspect the vehicle when I off hired. I therefore put the keys into the lock box. I then took an Uber to collect my own car from Milton Keynes station. I should point out that from collection to drop off nobody inspected the vehicle, or provided documentation of existing damage. Based on those that I saw, one would have assumed these were documented. However I have asked 3 times for your damages department to provide me with this proof dated the 3rd February and they have failed to do so.

I have since been issued with a report that suggests multiple areas of damage to the van, none of which, categorically, have been caused by myself.

I have since contacted the branch and spoke with the individual that I made the hire with (Mohammed) and have confirmation in writing that the damage was not my fault - I have included a copy of this below.

We have used yourselves for a number of years, and from my own experiences never had an issue with Sixt until now. However this issue is absolutely appalling on the basis we are being held liable for error made at the depot.

Desired outcome: I would like a line to be drawn under this matter and for Sixt to find the real individual responsible for the damage and hold them fully liable.

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2:44 pm EST
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Sixt Car Rental

We reserved a car in November of 2022 out of Portland Oregon and then we had to cancel the reservation and made another reservation for a different date. We cancelled several days in advance, and they refuse to refund our money. We have made several calls, emailed them, sent the bank statement that shows the double charge and there is still no resolution, and they don't even seem to care. They are crooks!

Desired outcome: Would like a refund.

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6:29 am EST

Sixt Rental cars been charged with false mileage exceed fees

I rent a BMW X3 from Garching Munich and return it to Munich Airport from 1/19-2/1. And I have purchased a minimal exceed insurance. After 5 hours of return the car I got a new invoice of mileage exceed of over 6000km . That is not accurate and the actual mileage I drove was less than 2500 km . I have contacted their customer service but so far no one willing to provide a single photo to prove the mileage record is correct. And they even double charge me with the amount in invoice by unauthorized request payment three times.

I would consider it is an intentional fraud and scam .

Desired outcome: Is there any way to file a lawsuit against their wrong doing in Germany ?

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11:40 am EST
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Sixt Invoice sent in error regarding a cancelled parking fine

Hello,

I’m writing to complain about an invoice that remains open for a parking fine that was cancelled (please see below).
I am deeply irritated by the fact that your company seems unable to deal with this matter efficiently, despite many emails between me, the hotel, and yourselves refuting the charge.
It is also is impossible to get through to your company on the number provided (in the U.K.) in order to deal with this matter promptly, as it is out of order.

Furthermore, I fail to fathom how it is possible to resolve the matter in a matter of a few days - which you inform me will be sent to a debt collection agency should you not receive my remittance - if your standard email answers take 14 days, as you state on your auto reply.
Please look into this matter promptly, and contact me by email, as this matter is now one of urgency.

Yours sincerely,

Michael Sandelson

Desired outcome: Confirmation of invoice cancellation.

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Sixt Customer Reviews Overview

Sixt is a global car rental service that offers a wide range of vehicles to suit various transportation needs. Customers can choose from compact cars, sedans, SUVs, and luxury models, depending on their preferences and requirements. The company also provides options for van and truck rentals for larger groups or cargo needs. Sixt facilitates easy online booking and has numerous locations for convenient pick-up and drop-off. Additionally, they offer flexible rental periods, from short-term to long-term leases, as well as additional services such as insurance packages and 24/7 customer support.

Sixt In-depth Review

Company Overview:

Sixt is a well-established car rental company with a rich history and global presence. Founded in 1912, Sixt has grown to become one of the leading players in the industry. The company's mission is to provide customers with high-quality vehicles and excellent service while maintaining a commitment to innovation and sustainability. With a strong market position, Sixt operates in over 100 countries worldwide.

Services Offered:

Sixt offers a wide range of vehicles to cater to different customer needs. Whether you're looking for a compact car, SUV, or luxury vehicle, Sixt has you covered. The company provides various rental options, including short-term and long-term rentals, as well as convenient one-way rentals. In addition to car rentals, Sixt also offers additional services such as chauffeur service and car sharing, giving customers more flexibility and convenience.

Pricing and Packages:

Sixt offers competitive rental rates and transparent fees. The company provides customers with clear pricing information upfront, ensuring no surprises when it comes to the final bill. Customers can also take advantage of discounts and promotions offered by Sixt, making their rental experience even more affordable. Insurance options and coverage are available to provide peace of mind during the rental period.

Booking Process:

Sixt provides a user-friendly website interface, making it easy for customers to navigate and book their desired vehicle. For added convenience, Sixt also offers a mobile app, allowing customers to make reservations on the go. The reservation process is straightforward and hassle-free, with various payment options available to ensure security and flexibility.

Vehicle Quality and Maintenance:

Sixt takes pride in maintaining a fleet of high-quality vehicles. The company ensures that its vehicles are in excellent condition and regularly maintained to meet safety standards. Cleanliness is also a top priority, ensuring that customers receive a clean and comfortable vehicle. All vehicles are equipped with safety features and equipment to ensure a safe and enjoyable driving experience.

Customer Service:

Sixt is known for its excellent customer service. The company provides responsive and reliable customer support, available to assist customers throughout their rental period. In the event of any complaints or issues, Sixt handles them promptly and professionally, ensuring customer satisfaction.

Pickup and Return Experience:

Sixt aims to provide an efficient pickup process for its customers. The company ensures that the vehicle inspection and documentation process is thorough and well-documented, ensuring transparency and accuracy. The return process is also hassle-free, allowing customers to easily return their vehicles and complete the rental experience.

Locations and Accessibility:

Sixt has a wide network of rental locations, making it convenient for customers to pick up and return their vehicles. With a presence in both airport and city center locations, Sixt ensures accessibility and convenience for its customers. The pickup and return locations are easily accessible, providing a seamless rental experience.

Customer Reviews and Ratings:

Customer feedback and ratings play a crucial role in assessing the overall customer satisfaction of Sixt. The analysis of customer reviews reveals common positive experiences, such as excellent customer service and high-quality vehicles. Some customers have reported negative experiences, such as delays during the pickup process. Overall, Sixt maintains a good reputation and strives to address customer concerns.

Sustainability and Corporate Social Responsibility:

Sixt is committed to sustainability and corporate social responsibility. The company has implemented various environmental initiatives and practices, such as promoting fuel-efficient vehicles and reducing carbon emissions. Sixt is also actively involved in the community and strives to make a positive social impact. Transparency and ethical business practices are at the core of Sixt's operations.

Additional Services and Partnerships:

Sixt has established partnerships with airlines, hotels, and other businesses, offering customers additional benefits and discounts. The company also provides various additional services, including GPS rental and child seats, to enhance the rental experience. Sixt's loyalty programs offer customers exclusive benefits and rewards, making it a preferred choice for frequent renters.

Comparison with Competitors:

When comparing Sixt with its competitors, key features and services stand out. Sixt's wide range of vehicle options, excellent customer service, and global presence differentiate it from other car rental companies. The company's commitment to sustainability and corporate social responsibility is also a unique selling point, setting it apart from its competitors.

Conclusion and Recommendation:

In conclusion, Sixt is a reliable and customer-focused car rental company with a strong global presence. With a wide range of vehicles, competitive pricing, and excellent customer service, Sixt provides a seamless rental experience. The company's commitment to sustainability and ethical business practices further enhances its appeal. Overall, Sixt is highly recommended for potential customers seeking a trustworthy and convenient car rental service.

How to file a complaint about Sixt?

Here is a comprehensive guide on how to file a complaint against Sixt on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Sixt in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sixt. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Sixt on ComplaintsBoard.com.

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Contact Sixt customer service

Phone numbers

+49 180 625 2525 +1 (888) 749-8227 More phone numbers

Website

www.sixt.com

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