Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Vehicle Rental and Leasing Sixt
Sixt

Sixt review: Extremely disappointed – 2000 aed deposit never refunded

D
Author of the review
5:49 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a terrible experience with Sixt Rent a Car. Despite returning the vehicle in perfect condition, my 2000 AED caution deposit was never refunded, even after several weeks/months of repeated follow-ups. Their customer service has provided no valid explanation or resolution, only generic replies.

They now claim the 2000 AED was deducted toward traffic fines — but those fines were already charged separately. I’ve provided clear proof, yet nobody at Sixt has bothered to cross-check or even respond logically. The lack of accountability and transparency is deeply frustrating.

I’ve rented cars worldwide, but this has been by far the most unprofessional and disappointing experience I’ve ever had. It’s shocking how a supposedly reputable global brand can mishandle customer trust so badly.
Avoid Sixt at all costs — I will never rent from them again, and I strongly advise others to think twice before doing so.

Recommendation: Avoid

Sixt - Extremely disappointed – 2000 aed deposit never refunded - Photo 1
Sixt - Extremely disappointed – 2000 aed deposit never refunded - Photo 2
Sixt - Extremely disappointed – 2000 aed deposit never refunded - Photo 3
Sixt - Extremely disappointed – 2000 aed deposit never refunded - Photo 4
Sixt - Extremely disappointed – 2000 aed deposit never refunded - Photo 5
Sixt - Extremely disappointed – 2000 aed deposit never refunded - Photo 6
Sixt - Extremely disappointed – 2000 aed deposit never refunded - Photo 7
Sixt - Extremely disappointed – 2000 aed deposit never refunded - Photo 8
Sixt - Extremely disappointed – 2000 aed deposit never refunded - Photo 9
Sixt - Extremely disappointed – 2000 aed deposit never refunded - Photo 10
View 0 more photos
Update by Dinesh Gurram

Dear Sixt UAE Management Team,
I am writing to formally escalate an unresolved issue regarding the refund of my 2,000 AED security deposit for rental RA-[protected], (Mercedes GLB, 18–22 September 2025, Abu Dhabi Airport).

I have been in contact with your customer service team since 30 September 2025. Despite multiple written assurances that the deposit would be released within 14–30 days, I have still not received the refund.

To summarise the situation factually:

I paid the full rental amount in advance (880 AED + 1,379.5 AED = 2,260 AED).

A 2,000 AED security deposit was then charged to my credit card (not merely held).

All traffic fines totalling 1,647.25 AED were later charged separately to my credit card.

On 20 October 2025, I was unexpectedly informed that “no deposit is to be released as it was used for outstanding balance,” which directly contradicts all previous communication and records.

This situation has caused considerable inconvenience, as I have effectively been charged twice — once for the fines, and again through the withheld deposit.

I would like to have an immediate manual investigation by your Finance/Accounts team and confirm that the 2000 AED deposit will be refunded to my credit card within 5 business days. As I have already paid the fines separately. Also, refer to my credit card statement, which confirms this

More
Send message
Copy link
Report
0 comments
Add a comment

More Sixt reviews & complaints

Sixt - fraud & scam 86
Sixt - Fraudulent damage claim 30
Sixt - car rental 24
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sixt - overcharged 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sixt - insurance fraud 5
Sixt - Incorrect credit card charges
Sixt - Car rental in Turkey
Sixt - rental car
Sixt - Overcharge
Sixt - Car rental
View all Sixt reviews and complaints

  1. Sixt Contacts

  2. Sixt phone numbers
    +49 180 625 2525
    Click up if you have successfully reached Sixt by calling +49 180 625 2525 phone number 56 56 users reported that they have successfully reached Sixt by calling +49 180 625 2525 phone number Click down if you have unsuccessfully reached Sixt by calling +49 180 625 2525 phone number 58 58 users reported that they have UNsuccessfully reached Sixt by calling +49 180 625 2525 phone number
    Germany
    +1 (888) 749-8227
    Click up if you have successfully reached Sixt by calling +1 (888) 749-8227 phone number 0 0 users reported that they have successfully reached Sixt by calling +1 (888) 749-8227 phone number Click down if you have unsuccessfully reached Sixt by calling +1 (888) 749-8227 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +1 (888) 749-8227 phone number
    United States
    +44 844 248 6620
    Click up if you have successfully reached Sixt by calling +44 844 248 6620 phone number 11 11 users reported that they have successfully reached Sixt by calling +44 844 248 6620 phone number Click down if you have unsuccessfully reached Sixt by calling +44 844 248 6620 phone number 8 8 users reported that they have UNsuccessfully reached Sixt by calling +44 844 248 6620 phone number
    16%
    Confidence score
    United Kingdom
    +353 12 352 030
    Click up if you have successfully reached Sixt by calling +353 12 352 030 phone number 8 8 users reported that they have successfully reached Sixt by calling +353 12 352 030 phone number Click down if you have unsuccessfully reached Sixt by calling +353 12 352 030 phone number 2 2 users reported that they have UNsuccessfully reached Sixt by calling +353 12 352 030 phone number
    60%
    Confidence score
    Ireland
    +43 810 977 424
    Click up if you have successfully reached Sixt by calling +43 810 977 424 phone number 1 1 users reported that they have successfully reached Sixt by calling +43 810 977 424 phone number Click down if you have unsuccessfully reached Sixt by calling +43 810 977 424 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +43 810 977 424 phone number
    100%
    Confidence score
    Austria
    +32 70 225 800
    Click up if you have successfully reached Sixt by calling +32 70 225 800 phone number 2 2 users reported that they have successfully reached Sixt by calling +32 70 225 800 phone number Click down if you have unsuccessfully reached Sixt by calling +32 70 225 800 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +32 70 225 800 phone number
    100%
    Confidence score
    Belgium
    +420 222 324 995
    Click up if you have successfully reached Sixt by calling +420 222 324 995 phone number 1 1 users reported that they have successfully reached Sixt by calling +420 222 324 995 phone number Click down if you have unsuccessfully reached Sixt by calling +420 222 324 995 phone number 1 1 users reported that they have UNsuccessfully reached Sixt by calling +420 222 324 995 phone number
    Czech Republic
    +45 32 481 100
    Click up if you have successfully reached Sixt by calling +45 32 481 100 phone number 1 1 users reported that they have successfully reached Sixt by calling +45 32 481 100 phone number Click down if you have unsuccessfully reached Sixt by calling +45 32 481 100 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +45 32 481 100 phone number
    100%
    Confidence score
    Denmark
    +358 200 111 222
    Click up if you have successfully reached Sixt by calling +358 200 111 222 phone number 1 1 users reported that they have successfully reached Sixt by calling +358 200 111 222 phone number Click down if you have unsuccessfully reached Sixt by calling +358 200 111 222 phone number 2 2 users reported that they have UNsuccessfully reached Sixt by calling +358 200 111 222 phone number
    Finland
    +33 820 007 498
    Click up if you have successfully reached Sixt by calling +33 820 007 498 phone number 9 9 users reported that they have successfully reached Sixt by calling +33 820 007 498 phone number Click down if you have unsuccessfully reached Sixt by calling +33 820 007 498 phone number 4 4 users reported that they have UNsuccessfully reached Sixt by calling +33 820 007 498 phone number
    38%
    Confidence score
    France
    +39 665 2111
    Click up if you have successfully reached Sixt by calling +39 665 2111 phone number 10 10 users reported that they have successfully reached Sixt by calling +39 665 2111 phone number Click down if you have unsuccessfully reached Sixt by calling +39 665 2111 phone number 23 23 users reported that they have UNsuccessfully reached Sixt by calling +39 665 2111 phone number
    Italy
    +31 235 698 656
    Click up if you have successfully reached Sixt by calling +31 235 698 656 phone number 1 1 users reported that they have successfully reached Sixt by calling +31 235 698 656 phone number Click down if you have unsuccessfully reached Sixt by calling +31 235 698 656 phone number 1 1 users reported that they have UNsuccessfully reached Sixt by calling +31 235 698 656 phone number
    Netherlands
    +47 81 522 466
    Click up if you have successfully reached Sixt by calling +47 81 522 466 phone number 1 1 users reported that they have successfully reached Sixt by calling +47 81 522 466 phone number Click down if you have unsuccessfully reached Sixt by calling +47 81 522 466 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +47 81 522 466 phone number
    100%
    Confidence score
    Norway
    +48 225 111 555
    Click up if you have successfully reached Sixt by calling +48 225 111 555 phone number 1 1 users reported that they have successfully reached Sixt by calling +48 225 111 555 phone number Click down if you have unsuccessfully reached Sixt by calling +48 225 111 555 phone number 2 2 users reported that they have UNsuccessfully reached Sixt by calling +48 225 111 555 phone number
    Poland
    +351 217 998 701
    Click up if you have successfully reached Sixt by calling +351 217 998 701 phone number 5 5 users reported that they have successfully reached Sixt by calling +351 217 998 701 phone number Click down if you have unsuccessfully reached Sixt by calling +351 217 998 701 phone number 3 3 users reported that they have UNsuccessfully reached Sixt by calling +351 217 998 701 phone number
    25%
    Confidence score
    Portugal
    +40 372 372 005
    Click up if you have successfully reached Sixt by calling +40 372 372 005 phone number 1 1 users reported that they have successfully reached Sixt by calling +40 372 372 005 phone number Click down if you have unsuccessfully reached Sixt by calling +40 372 372 005 phone number 1 1 users reported that they have UNsuccessfully reached Sixt by calling +40 372 372 005 phone number
    Romania
    +7 495 281 5150
    Click up if you have successfully reached Sixt by calling +7 495 281 5150 phone number 1 1 users reported that they have successfully reached Sixt by calling +7 495 281 5150 phone number Click down if you have unsuccessfully reached Sixt by calling +7 495 281 5150 phone number 2 2 users reported that they have UNsuccessfully reached Sixt by calling +7 495 281 5150 phone number
    Russia
    +34 902 491 616
    Click up if you have successfully reached Sixt by calling +34 902 491 616 phone number 2 2 users reported that they have successfully reached Sixt by calling +34 902 491 616 phone number Click down if you have unsuccessfully reached Sixt by calling +34 902 491 616 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +34 902 491 616 phone number
    100%
    Confidence score
    Spain
    +46 771 890 000
    Click up if you have successfully reached Sixt by calling +46 771 890 000 phone number 1 1 users reported that they have successfully reached Sixt by calling +46 771 890 000 phone number Click down if you have unsuccessfully reached Sixt by calling +46 771 890 000 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +46 771 890 000 phone number
    100%
    Confidence score
    Sweden
    +41 848 884 444
    Click up if you have successfully reached Sixt by calling +41 848 884 444 phone number 2 2 users reported that they have successfully reached Sixt by calling +41 848 884 444 phone number Click down if you have unsuccessfully reached Sixt by calling +41 848 884 444 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +41 848 884 444 phone number
    100%
    Confidence score
    Switzerland
    +90 232 444 0076
    Click up if you have successfully reached Sixt by calling +90 232 444 0076 phone number 3 3 users reported that they have successfully reached Sixt by calling +90 232 444 0076 phone number Click down if you have unsuccessfully reached Sixt by calling +90 232 444 0076 phone number 1 1 users reported that they have UNsuccessfully reached Sixt by calling +90 232 444 0076 phone number
    50%
    Confidence score
    Turkey
    +973 17 711 770
    Click up if you have successfully reached Sixt by calling +973 17 711 770 phone number 1 1 users reported that they have successfully reached Sixt by calling +973 17 711 770 phone number Click down if you have unsuccessfully reached Sixt by calling +973 17 711 770 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +973 17 711 770 phone number
    100%
    Confidence score
    Bahrain
    +86 400 869 2616
    Click up if you have successfully reached Sixt by calling +86 400 869 2616 phone number 1 1 users reported that they have successfully reached Sixt by calling +86 400 869 2616 phone number Click down if you have unsuccessfully reached Sixt by calling +86 400 869 2616 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +86 400 869 2616 phone number
    100%
    Confidence score
    China
    +91 114 949 6255
    Click up if you have successfully reached Sixt by calling +91 114 949 6255 phone number 1 1 users reported that they have successfully reached Sixt by calling +91 114 949 6255 phone number Click down if you have unsuccessfully reached Sixt by calling +91 114 949 6255 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +91 114 949 6255 phone number
    100%
    Confidence score
    India
    +974 44 324 313
    Click up if you have successfully reached Sixt by calling +974 44 324 313 phone number 2 2 users reported that they have successfully reached Sixt by calling +974 44 324 313 phone number Click down if you have unsuccessfully reached Sixt by calling +974 44 324 313 phone number 2 2 users reported that they have UNsuccessfully reached Sixt by calling +974 44 324 313 phone number
    Qatar
    +966 12 197 171
    Click up if you have successfully reached Sixt by calling +966 12 197 171 phone number 1 1 users reported that they have successfully reached Sixt by calling +966 12 197 171 phone number Click down if you have unsuccessfully reached Sixt by calling +966 12 197 171 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +966 12 197 171 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 64 239 566
    Click up if you have successfully reached Sixt by calling +65 64 239 566 phone number 1 1 users reported that they have successfully reached Sixt by calling +65 64 239 566 phone number Click down if you have unsuccessfully reached Sixt by calling +65 64 239 566 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +65 64 239 566 phone number
    100%
    Confidence score
    Singapore
    +27 112 309 990
    Click up if you have successfully reached Sixt by calling +27 112 309 990 phone number 2 2 users reported that they have successfully reached Sixt by calling +27 112 309 990 phone number Click down if you have unsuccessfully reached Sixt by calling +27 112 309 990 phone number 3 3 users reported that they have UNsuccessfully reached Sixt by calling +27 112 309 990 phone number
    South Africa
    +82 234 520 001
    Click up if you have successfully reached Sixt by calling +82 234 520 001 phone number 1 1 users reported that they have successfully reached Sixt by calling +82 234 520 001 phone number Click down if you have unsuccessfully reached Sixt by calling +82 234 520 001 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +82 234 520 001 phone number
    100%
    Confidence score
    South Korea
    +94 112 870 870
    Click up if you have successfully reached Sixt by calling +94 112 870 870 phone number 1 1 users reported that they have successfully reached Sixt by calling +94 112 870 870 phone number Click down if you have unsuccessfully reached Sixt by calling +94 112 870 870 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +94 112 870 870 phone number
    100%
    Confidence score
    Sri Lanka
    +66 27 932 300
    Click up if you have successfully reached Sixt by calling +66 27 932 300 phone number 1 1 users reported that they have successfully reached Sixt by calling +66 27 932 300 phone number Click down if you have unsuccessfully reached Sixt by calling +66 27 932 300 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +66 27 932 300 phone number
    100%
    Confidence score
    Thailand
    +971 43 847 301
    Click up if you have successfully reached Sixt by calling +971 43 847 301 phone number 1 1 users reported that they have successfully reached Sixt by calling +971 43 847 301 phone number Click down if you have unsuccessfully reached Sixt by calling +971 43 847 301 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +971 43 847 301 phone number
    100%
    Confidence score
    UAE
    +54 114 815 2223
    Click up if you have successfully reached Sixt by calling +54 114 815 2223 phone number 1 1 users reported that they have successfully reached Sixt by calling +54 114 815 2223 phone number Click down if you have unsuccessfully reached Sixt by calling +54 114 815 2223 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +54 114 815 2223 phone number
    100%
    Confidence score
    Argentina
    +55 113 661 8615
    Click up if you have successfully reached Sixt by calling +55 113 661 8615 phone number 1 1 users reported that they have successfully reached Sixt by calling +55 113 661 8615 phone number Click down if you have unsuccessfully reached Sixt by calling +55 113 661 8615 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +55 113 661 8615 phone number
    100%
    Confidence score
    Brazil
    +56 225 136 000
    Click up if you have successfully reached Sixt by calling +56 225 136 000 phone number 1 1 users reported that they have successfully reached Sixt by calling +56 225 136 000 phone number Click down if you have unsuccessfully reached Sixt by calling +56 225 136 000 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +56 225 136 000 phone number
    100%
    Confidence score
    Chile
    +52 818 363 2917
    Click up if you have successfully reached Sixt by calling +52 818 363 2917 phone number 1 1 users reported that they have successfully reached Sixt by calling +52 818 363 2917 phone number Click down if you have unsuccessfully reached Sixt by calling +52 818 363 2917 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +52 818 363 2917 phone number
    100%
    Confidence score
    Mexico
    +51 12 423 939
    Click up if you have successfully reached Sixt by calling +51 12 423 939 phone number 2 2 users reported that they have successfully reached Sixt by calling +51 12 423 939 phone number Click down if you have unsuccessfully reached Sixt by calling +51 12 423 939 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +51 12 423 939 phone number
    100%
    Confidence score
    Peru
    +59 829 032 267
    Click up if you have successfully reached Sixt by calling +59 829 032 267 phone number 2 2 users reported that they have successfully reached Sixt by calling +59 829 032 267 phone number Click down if you have unsuccessfully reached Sixt by calling +59 829 032 267 phone number 1 1 users reported that they have UNsuccessfully reached Sixt by calling +59 829 032 267 phone number
    33%
    Confidence score
    Uruguay
    More phone numbers
  3. Sixt emails
  4. Sixt address
    Zugspitzstraße 1, Pullach, D-82049, Germany
  5. Sixt social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2025
  7. View all Sixt contacts
Sixt Category
Sixt is ranked 4 among 110 companies in the Vehicle Rental and Leasing category
#02 Hertz Hertz #03 Enterprise Rent-A-Car Enterprise Rent-A-Car #04 Sixt Sixt #05 RentalCars.com RentalCars.com #06 U-Haul International U-Haul International
Sixt Alternatives
Avis 470 reviews EconomyBookings.com 284 reviews Ace Rent A Car 35 reviews Enterprise Rent-A-Car 945 reviews Alamo Rent A Car 394 reviews