Sixt
reviews and complaints

#[protected] I'm Wai Chan Rent a car by rentalscar.com on June13-18 Paid $579.85. On the day June13 pickup the car at Lesvages airport and pay for the insurance & refull Gas $70.I retun the car on June18, 2PM.But Sixt charge my Bill is $1.173.36. I hope is your guys make a mistake and return the over charge to me.

sincerely Wai Chan

Phone( [protected]

We rented a Reno capture on the website and when we arrived at the place to receive the vehicle, I was told that the vehicle we had chosen on the website was not available and that they offered us a different one and without informing us that this vehicle did not have a sat ship and had some marks that had been made by other drivers. When we arrived on a trip from England to Portugal it was 11pm and we only managed to have the car in hand at 11:15pm, we tried to film the car at that time of night but we were unable to film the wheels as it should be so much and so much so that in our filming unfortunately the aforementioned circle was not filmed, by our misfortune.

We were sent an email saying that they were going to charge us €166+€35 in fees, but in addition to this amount I was charged another £64 on the 21st of June without any explanation.

I sent emails asking why and I didn't get any response.

This representative company in Portugal is charging us for the entire risk and for something else that we don't know what because in fact we had no explanation.

What is actually happening here is that the company is taking advantage of us and is charging us for damages we didn't do. The vehicle did not have a sat ship and had several risks. I want confirmation of everything because we have a video in our possession that will be delivered to headquarters.

I hereby request that I be refunded the amount unduly charged of £173.50 withdrawn on the 5th of July, plus the £64 withdrawn on the 21st of June 2022.

This company is a disgrace for wanting to take advantage of us. After 14 days you are withdrawing money from my account improperly.

I will tell the company's headquarters, in a letter, complaint letter, registered because that is not allowed!

I would also like to mention that on the day of delivery, the gentleman who received the amount stressed to us that what he saw there of damage that he had not seen before on the vehicle was just the scratch on the wheel and that there was nothing else to point out, which we also do not agree because neither of us, the two conductors, Hermenegildo Bohema and Fernanda Soares, were guilty of this damage!

We have the video in our possession where it shows all the damage to the vehicle before delivery, that dark night and almost without light when they imposed a vehicle that we had chosen. When the customer chooses the vehicle he wants on the site, it must be available and the features presented must not be lacking as much as the sat ship. What we found ourselves lost, on the way to Quinta do Conde where we were going to stay.

I would like to ask you kindly if you can resolve this issue as we are not guilty and they are charging us without providing clarification and with a wrong proofs.

We are looking forward to hearing from you soon.

Yours sincerely

Fernanda Soares and Hermenegildo Das Neves Bohema.

I rented a car from Sixt in Rome at the train station. I rented a VW Golf - a small car. I was told that the car that I was supposed to get burned, so I needed to have another car - of course it was a larger VW t-roc and was more expensive, but I needed it for a month so I would get a special price - which was fine, I let myself get suckered into this ploy. I then found out that the insurance maximum damage payment was 1000 EUR - not per incident but per zone on the car. There are 8 zones on the car so your if you damage more than one zone - the 1000 EUR is multiplied that amount. This I found rather distasteful and dishonest.

The total charge for the car with insurance was 900 EUR.

But this was not the problem.

After 10 days with the big t-roc, I brought the car back because it was just too large to use in the tiny village where we stayed for the month. I could not get it down the street to our parking spot, I had to park it in the municipal parking lot. My fault, I should have thought about this before I took the larger car.

I contacted Sixt and let them know that I needed to go to a smaller car and would swap out the t-Roc. This we did at Rome train station where we got first car. We got a small little car which was a great deal cheaper per day.

I was told that my rental contract for the 30 days would be adjusted.

Instead, the rental contract was closed which meant for the first 10 days I paid almost 800 EUR (remember the maximum for the month was going to be just over 900 EUR). I did not find out that the contract had been closed until 3 days later when I received an email with the bill.

The bill for the smaller car came to 400 EUR - which is not bad since I increased the rental for a few extra days - no issues with this.

My problem is that instead of only pay 900 EUR for a month in a large premium car with insurance for two drivers, I ended up paying 1300 EUR for the month for the large and small car initially with two drivers insured but then with the small car only one driver insured.

I have repeatedly asked SIXT to please review and fix this discrepancy and I am told that the contract will be adjusted, but I have seen no adjustments. I have tried raising this issue to SIXT USA but they did not understand the problem.

I am now stuck at making this post to try to get this problem rectified.

Dear Sir/Madam: First, with all due respect, I am disgusted that it has come to this. I had a phone call from your minion Matteo on May 19, 2022 (attached). Matteo agreed to a certain compensation as well as elimination of all charges; as of July 1, 2022 I was still having to argue with my credit card to dispute a SECOND charge that American Express regards as fraudulent (since it was applied without my knowledge or signature).

The full story (in brief): Having rented a Sixt car from the web in the USA, we picked up the car at Palermo airport (PMO) on April 22. Not long into the ride (to Piazza Armarina on the other side of the island) it became apparent that the clutch functioned poorly. On April 24, it became much more obvious when that the car was defective when my husband, driving from a brief, mandated (Sunday) parking spot to our hotel, suddenly lost all ability to control the car, which stopped. The car would start, but would not move. He had to push it into a pseudo parking spot relatively far from the hotel and in fact briefly could not remember where he had left the car. We began to call Sixt (calls routed to Milan), filed a police report, and finally on Tuesday the 25th a tow truck came and relieved us of the broken (but not visibly damaged) vehicle. We called the emergency hotline to ask what we should do next, but received the message, due to "force majeure" the call could not be answered. Our agenda had been so disrupted by the three days it took Sixt to take the broken car off our hands (admittedly on one of the days (Sunday) the car was "lost" where it had ceased to function) that we had no alternative but to hire a taxi (110 euros) on our own to the nearest airport (Catania; CTA) and sadly left the island after a brief hotel stay. The rest of our trip (Siracusa, Agrigento...) was ruined, the money spent to secure the hotels in those cities was lost (non-refundable), and we had to pay again to get to Rome since we were leaving from CTA not PMO. We wrote to Mr. and Mr. Sixt, Matteo promised to refund our losses up to a point (that I found reasonable), but not only have been repaid for our taxi and hotel in CTA but American Express is still having to dispute the "fraudulent" (their word: I think it is true, they cancelled our card and sent us a new one) a full 6 weeks after the call from Matteo in Rostock, DE. John P. Case, MD

For the last 2 weeks I am trying to receive the following simple information: Does Slovenia offices supplying car rental with “vignette”? ( s.[protected]@yahoo.com)

Dear Sir or Madam,

I am writing to you again today Sunday the 26th of June as a follow up to my original letter sent on Wednesday the 22nd of June 2022 regarding a trip to Las Vegas on Monday the 6th of June 2022, this trip was to visit my very close friend of 28 years who was suffering from Cancer Mr. Robert Cameron in Summerlin Hospital who has since passed on Thursday the 9th of June 2022. As you can imagine losing a close friend has been tough on all my family as Bob was the grandpa to my two children Gianpaolo (10) and Francesca (12).

The reason I am writing to you is when I arrived in Las Vegas on Delta 419 on 06/06/22 at 9:19 a.m. I had a carry-on bag only and processed to the train and then the shuttle bus to your location in the rental car complex. I waited in line and spoke to a lady I believe her name was Janet I gave her my reservation number [protected] my driving license, Credit Card and my Insurance details she informed me that she was going to give me an upgrade to a brand new Camero convertible in yellow with only 280 mile on it. She asked me if I wanted to take out extra insurance and I agreed upon finishing the transaction. Janet informed me that she could not proceed as I was on the “Black List” I asked her what was that about and she said it’s in the system and I should call customer service to find out what was wrong.

I then asked her was I charged she replied “No” She was good enough to assist me and asked her friend at Thrifty next counter to the right to assist me with a car rental and even to match the rate, please see attached invoice from Thrifty clearly stating the time and date I was at the location which was now 10:29 a.m. on Monday the 06th of June, that night I called Expedia and explained I had been refused a vehicle and that I had to rent from Thrifty instead and they assured me of a refund in two to three days, Again I showed up with all intention of getting a car Sitx refused to provide me with a vehicle and I was forced to rent a vehicle from Thrifty at the same location at the both next to Sixt

On Thursday my friend Bob passed away at 1:30 p.m. I was due to leave Las Vegas Thursday the 09th of June at 11:45. p. m on Delta 950, upon arriving home on Friday the 10th of June I have been receiving emails from Expedia stating that they are still working on my refund, this has been going on now for twelve days Expedia has stated to me that the charge of $215.35 was charged by you and they cannot return my funds for the rental stating that Sixt said I was a “No Show” this is in fact not true please see thrifty Car Rental agreement which is the booth next to Sixt in Las Vegas.

After speaking with a rep on the phone from Sixt I informed them and gave them the email address [protected]@sixt.com and that all they need to do is to send an email request to you Expedia and that Sixt will give them an authorization code and I can get my refund. This simple request has been ignored and I do not understand why two large companies cannot interact I also do not understand why Expedia is saying that “You” Sixt are holding my funds? When to me it is clear they charged my credit card.

I would most appreciate your assistance at this troubling time to clear up and clarify that you turned me down for the rental of a car and that I was in fact present and ready to collect my vehicle from you at 10:15 a. m on the Morning of Monday the 06th of June 2022.

Your assistance and understanding in this matter would be greatly appreciated.

Respectfully

Romano Guttadauro

10491 Fishpond Court

Wellington

Florida 33414.

Cell [protected]

We picked up our rental car on June 2 in Dublin. It was a manual transmission, which I drive often. Within 24 hours the clutch went out and we were along side the road just south of Cork. They towed the car back to Cork and sent us a taxi, which I had to pay for.

A day and a half later the second car had a flat tire. I paid for roadside service, but when we called they said we needed to change it and we would need to drive on the small tire until Tuesday because of the bank holiday. They gave me a place to go and get tire fixed. When we went to the tire place, they said both front tires were bald and should not have been driven. They called and managed to get those tires paid for.

We spent at least a day and a half of our holiday dealing with rental car issues.

On June 30th, I received a bill for 837 Euros and a claim that the clutch was our fault. The mechanic who fixed our tires and my mechanic at home both stated clutches do not go out in 24 hours with normal driving. I have filed a complaint with ECRCS.

I recently rented from Argus / sixt in dublin

IE797103270

I will give u a brief description of the experience.

Drove the renault clio out of dublin airport and soon realised there was an issue with the steering … it was pulling hard to the left

Onto the freeway and as I accelerated there was violent intermittent steering wheel shake. I managed to get to Mayo and checked in Hotel … next day was a quiet day and no driving. Got in car following day and it was the same … I called sixt and they sent a chap to try to fix it … we tested it. Together on the car park and he could see there was an inbalance … so he took it for a drive … he returned and told me in needed urgent repair and not to drive it any long distance - and I would get a call … he was about to leave and a lady called me.. she told me thw mechanic had suggested it needed minor work - I had heard there entire conversation and minor was not in it! Mechanic was still there so I asked him again whilst on the phone to sixt and he said it needed urgent repair … she tried to get me to drive it to a garage - I explained that I was on vacation and I needed a rental car available and I was not prepared to drive it - that was her job not mine …!

I agreed to let them take it for repair … they picked it up on a loader and returned it that evening “fixed” it was slightly better but still shaking and it drove like a crab still. My wife was screaming at me to stop and we ended up with a compromised vacation

Finally got this disaster of a car back to dublin and dropped it off.. o told the sixt guy “please do not let this car go out again - it is a danger” his reply was based on what I may have done to it - but when I explained he just said “reault clio - they are rubbish - always the same” not really what I wanted to hear ….

I have been renting holiday vehicles for over 30 years and this was so far the worst ever experience - just want to forget it …

Obviously I will never rent from

Sixt again globally but I just want you to know as I feel it is my duty

I did fill in the online review but no reply from u on that… I lost 1/2 a day car use and 5 days of danger

I rented a Sixt car from the Expedia site . I was going to pick the car up in Miami and return it to Tampa after a cruise with my sister. She got Covid for which we have documentation and had to cancel the cruise. I then had to cancel the car which I had reserved and rebook through Tampa. When I called, Expedia told me that Sixt was going to charge me a $50 penalty for canceling.

THIS IS NOT RIGHT!

I canceled over a week in advance.

My confirmation number was [protected]

Expedia itinerary: [protected]

I have been a sixt user ([protected]) and have had the account for years and I am extremely disappointed with this policy.

There was NO notice on the contract that said anything about a cancellation penalty of $50 unless it was 24 hours before pick-up.

I made this cancellation a week before pick up.

I rented a Skoda Octavia 191D35524 from Shannon Airport on 15 June. The car had two front bald tyres. The dashboard shows oil & inspection pass due, wouldn’t stop until we added oil 16 June. The left front tyre had punctured and we changed the tyre ourselves. Sixt suggested that we call back Connoles Garage back to change the two front tyres. We paid Connole’s directly for the tyres. I noticed that the brake pads were dangerous low. Connole’s Garage towed the the car on 21 June @ 12PM & back 9:20pm that day. We couldn’t use the car from 17-21 June.

Rented a car for vacation abroad. Cancelled trip. Turns out Sixt has written themselves a generous 25-30% cancellation fee in the small print if you put money down.

After you try to cancel, they inform you that you could have reserved the car without payment and cancelled with no penalty. Never apparent in the rental process.

A request for a refund with cancellation is met with “you should have known better” language.

This ended up costing us over $500 for their company doing nothing.

I rented a car from Sixt Car rental Sixt Rent a Car LLC P.O. Box 8188 Fort Lauderdale, FL 33310 United States Face Page of Contract No. [protected] XXX N Customer No: [protected] Time out: 06/02/2022 18.24 Fort Lauderdale Int. No: [protected] Due in: 06/09/2022 06.00 Fort Lauderdale Registr No: FL-JJWH51 Return address: FLL CAR RENTAL CENTER, 600 TERMINAL DR [protected], FORT LAUDERDALE ml Level: 39586 Fuel Gauge: 8/8 Veh. Type: TOYOT RAV4 UTL PCar is parked on: Order No: Res No: [protected] Renter 1: Driver Renter 2: Company EMERICK Expedia Europe c/o Travelscape THERESAM LLC NO ADDITIONAL AUTHORIZED DRIVERS WITHOUT OUR PRIOR WRITTEN CONSENT Rate: USE4F000 IFAR Agent: [protected] * Expedia Europe c/o Travelscape Estimated Total Renter 2 — Number — Unit Price — Subtot. — Rental days (per week) 1 inclusive A1Vehicle License Fee 7 inclusive A1Rental Facility Charge 7 inclusive A1Tire and Battery Fee 7 inclusive A1Rental Surcharge 7 inclusive A1 * Rate includes all mls Excess mileage 1 0.24 USD Tax 7.00 % 0.00 USD Total 0.00 USD This amount includes 6.0% Sales Tax. AP Concession Recovery Fee included Voucher: NA Payment method: CC AMEX Card: 0000 Authorization: 06/03/2022 0.00 USD 06/03/2022 200.00 Merchant-ID: 0 0 Transaktion-ID: 0 Terminal-ID: Receipt No: 0 PayCor-ID: 20602I9SNOGWC3V3EB AID: TVR: TSI: AC: ARC: All designated discounts have been included in the stated final price. This rate is not eligible for the collection of air miles or bonus points. We offer for an additional charge the following optional products: Loss Damage Waiver (LDW), Partial Damage Waiver (PDW), Personal Accident Coverage (PAC), Supplemental Liability Insurance (SLI). Before deciding whether to purchase any of these products you may wish to determine whether your personal insurance or credit card affords you coverage during the rental period. The purchase of any of these products is not required to rent the vehicle. The valid and collectible liability insurance and personal injury protection insurance of any authorized rental or leasing driver is primary for the limits of liability and personal injury protection coverage required by paragraphs 324.021 (7) and 627.736, Florida Statutes. You decline to purchase LDW or PDW, and you agree to be responsible for all damage to, or loss or theft of, the vehicle. You decline to purchase PAC. You decline to purchase any supplemental liability insurance. You accept primary responsibility for, damage or injury you cause to others or their property. Authorized Drivers are the only persons permitted to drive the Vehicle. If you permit anyone other than the Renter or an Additional Driver listed by us above to drive the Vehicle, we will hold you responsible for damage to the Vehicle and for damage to others and their property caused by the unauthorized driver. Damage caused by unauthorized drivers is not covered by Loss Damage Waiver. There is a small fee to add Additional Drivers to this Agreement. You decline to purchase fuel in advance. You must return the Vehicle with at least as much fuel as when rented. If the Vehicle is returned with less fuel than when rented, you will pay us for the fuel used at USD 11.99 per gallon, plus tax. This vehicle's license plate is registered with Toll-By-Plate, a Florida toll road express lane service. Each time you drive the Vehicle through an automated express lane, the license plate is photographed and we are noti - fied that you used the Express Lane. We offer Toll Express Service (TX), a a fee service that permits you to use automated express lanes within Florida without paying a toll at the time you drive through.

You decline to purchase TX and you agree not to drive through automated express toll lanes. If you use an Express Lane without purchasing TX, you will pay us our administrative fee of USD 5.00 plus the applicable toll fee for each time you use an Express Lane during your rental according to the terms of Paragraphs 4 and 4a of the Terms and Conditions. This fee will be charged to your credit card after the close of this rental transaction. You decline to purchase Personal Property Coverage (PPC). Failure to return rented property or equipment upon expiration of the rental period and failure to pay all amounts due (including costs for damage to the property or equipment) are evidence of abandonment or refusal to redeliver the property, punishable in accordance with section 812.155, Florida statutes. GEOGRAPHICAL RESTRICTIONS: The rental vehicle may only be used in the state of pick-up and the following states: Alabama, Georgia (the "Region"). If the vehicle is driven outside of the Region, we will charge you an excess mileage fee of $0.50 for each mile the vehicle has been driven during the rental. This fee does not limit in any way the total amount or any compensation owed to us under this Agreement. For One-Way Rentals: If you have a reservation for a one way rental to return the Vehicle in a state other than the state of pick-up (as shown on the Face Page), the territorial restrictions described above do not apply. However, you may only use the Vehicle in the continental United States, Ontario British Columbia, Canada. CHANGE OF RETURN LOCATION: You agree if you return your Vehicle to a permissible location other than the return address listed on this Face Page, without previously informing us of your intentions to do so, you will be charged a change of location fee of $20.00, in addition to any applicable one-way charges. EARLY RETURN FEE: You agree if you return your Vehicle earlier than the Due In time listed at the top of this Face Page, without previously informing us of your intentions to do so, and it causes the amount of rental days listed on this Face Page to be reduced by one rental day or more, you may be charged an early return fee of $10.00, in addition to any applicable changes to the daily Rental Day charges. LATE RETURN FEE: You agree if you return your Vehicle two hours or more later than the Due In time listed at the top of this Face Page, without previously informing us of your intentions to do so, you may be charged a late return fee of $10.00, in addition to any applicable changes to the daily Rental Day charges and the amount of days charged, if your late return leads to you being in possession of the vehicle for an additional rental day(s). Upon handover, vehicle is free from damage except for the damage marked with an asterisk (*). *Door, front : Driver side Dent up to 1 inch (w *Door handle front, out: Driver side scratch < 2 inch (down *Door, rear : Passenger side Dent up to 1 inch (w *Door, rear edge : Passenger side scratch < 2 inch (down *Aluminium rim rear : Passenger side scratch 2-4 inch (down *Door, rear : Driver side scratch 2-4 inch (down Vehicle Condition: It is your responsibility to inspect the Vehicle for damage before leaving our facility. If you discover damage, return to our office and notify us of the damage. All vehicles are non-smoking. A $400 Cleaning Fee will be assessed for violations to this policy. By signing below, you agree to the Terms and Conditions printed on the rental jacket and to the terms found on this Face Page, which together constitute this Agreement. You acknowledge that you have been given an opportunity to read this Agreement before being asked to sign it, and that all information you have provided is true and correct. Your signature constitutes your agreement to purchase the optional products described above. Your signature allows us to process credit or debit card vouchers in your name for all amounts due us under this Agreement. You permit us to reserve against your card at the beginning of the rental an amount up to three times the estimated total charges as a deposit, in no event less than $200, or the amount listed on the Face Page. For Vehicles in the executive or luxury categories you authorize us to reserve up to $5,000 against your card. We may use your deposit to pay any amounts owed to us under this Agreement. You authorize us to charge your credit/debit card after the rental concludes for all unpaid tolls, toll and parking violations and fines or penalties assessed against you, us, or the Vehicle during the rental plus our administrative fee of USD 40.00 for each such charge and to release your rental and credit/debit card information to the charging authorities for processing purposes. I further acknowledge and consent to the dispute resolution provisions contained in the Terms and Conditions. Accident or Breakdown Hotline: [protected]

I was not informed of damages that was not done by me. They should of let me know that there were damage at point of turn in

Rented a car for approximately a week while my car was being repaired. Was told numerous times during check out and drop off, that if I return the vehicle early I would only be charged the day rate. However, I was charged over $200 for 1 DAY! I also called SIXT for 3 days and was hung up on repeatedly. I will never again rent from this company.

Fri, May 13 1:00PM PICKUP

May 14th 1:00PM DROPOFF

Confirmation number

[protected]

Sixt security code

e6af530e91

Sixt Rent a Car

Albuquerque Intl Sunport Airport (ABQ)

3400 University Blvd Se, Albuquerque, NM [protected]

Location: JFK Airport, NYC 312 Federal Circle, NY 11413- Conf # [protected]

June 7, 2022 11PM

Michael Nicolo

[protected]

I rented a car from Sixt car rentals online for 2 days

I was offering two types of prices:-

1- to pay at the counter when I get the car approximate 384,58 EUR

2- to pay in advance prior to the rental for less price 352,58 EUR included taxes.

I choose to pay in advance as it was cheaper so I did .

When I got the bill invoice by email I was surprised that the have added additional amount of 39.80 EUR and the invoice changed from 352.58 EUR to 392.38 EUR

I have contacted them via Twitter to explain the difference and refund the amount, however there reply was “ you can choose a vehicle at the counter other than the one reserved. Depending on what is available, we may have attractive offers available for you. Choice Upgrade means selecting a higher-class vehicle for a small upgrade fee. Therefore the total rental price has increased. Kind regards, Christine”

Off course this was not acceptable reply to me and I asked them to refund the difference immediately.

Kindly your assistance in this matter is greatly appreciated and that’s why I am filling a complaint against Sixt car rentals .

I have rented the car for 1 week, delivery personally at the shop on Saturday around 11.30AM,

They have charged my credit card with additional 2 days without any explanation, also did not got any invoice so far, already 2 weeks passed.

I have already called several times , they promised send the invoice in 5 minutes, still got nothing... also emailed Sixt customer support, no answer.

Rental Nr. [protected]

My wife and I rented a Toyota Camry from Sixt at ORD in Chicago for 23 days starting on 8-26-21. We noticed the left rear tire was leaking air and was flat in the mornings. After filling the tire with air several times with the same result of an almost flat tire in the morning we reported the matter to Sixt customer service on 9-4-21.

Customer service instructed us to take the car rental to a local tire dealer and have the tire repaired if possible. I took the rental to a AAA repair facility and they advised me that the tire had been previously repaired against code in the sidewall and that the tire could not be repaired. We notified customer service and later that same day Sixt swapped out our car rental for an upgrade.

After the completion of the rental period we received a claim from Sixt for a broken wheel mount?! I have advised them repeatedly that a previous customer had attempted to fix the tire and that if indeed the tire mount was broken it happened by the actions of the previous customer. A photograph of the previously repaired tire was provided to Sixt. I have advised them repeatedly that we followed the instructions of their customer service department and their attempt to bill us for the alleged damages was absolutely wrong.

Sixt continues to demand that we pay $241 for the wheel mount.

Invoice #[protected] for reservation #[protected]

Reservation was for 5days 25-04-2022 to 04-30-2022. Invoiced and credit card charged for 8 days. Invoice shows car return date as 2/5/2022 at 15:57 PM. Car actually returned on [protected] at 11:30 AM as reserved. When I returned the car rental agent stated " computers were down" so she (Ms. Chiara) could not give me copy of final invoice charges. Now 4 weeks later I get invoice for 1954 EUR's when reservation amount quoted was

1158.44 EUR's,

Dears,

#[protected]. Please send me my invoice via email (I never received it probably because you have the wrong email address set in your system). I called your Helpdest 4x times but they could never fix the problem, so I still have no invoice received from you yet. My email address:

zsuzsanna.[protected]@danone.com or

zsuzsanna.[protected]@gmail.com

Regards,

Zsuzsanna Kovacs

M: +[protected]

We ended up with almost 900EUR charges on our card after one month from the trip: we not aware of charges and no respond from SIxt related to that charge, we cant believe a large rental car company don't notify their client before charges or after with their insane charges, the car returned with same conditions but they charge us more than double what was charged previously. They do not answer emails and their phone customer service (works only 3 hours per day) always tells that they will investigate and return to me but never do. I am fed up with international calls charges etc and want to escalate. Thank you