Sixt – Page 9

I rented a car from Sixt Car rental Sixt Rent a Car LLC P.O. Box 8188 Fort Lauderdale, FL 33310 United States Face Page of Contract No. [protected] XXX N Customer No: [protected] Time out: 06/02/2022 18.24 Fort Lauderdale Int. No: [protected] Due in: 06/09/2022 06.00 Fort Lauderdale Registr No: FL-JJWH51 Return address: FLL CAR RENTAL CENTER, 600 TERMINAL DR [protected], FORT LAUDERDALE ml Level: 39586 Fuel Gauge: 8/8 Veh. Type: TOYOT RAV4 UTL PCar is parked on: Order No: Res No: [protected] Renter 1: Driver Renter 2: Company EMERICK Expedia Europe c/o Travelscape THERESAM LLC NO ADDITIONAL AUTHORIZED DRIVERS WITHOUT OUR PRIOR WRITTEN CONSENT Rate: USE4F000 IFAR Agent: [protected] * Expedia Europe c/o Travelscape Estimated Total Renter 2 — Number — Unit Price — Subtot. — Rental days (per week) 1 inclusive A1Vehicle License Fee 7 inclusive A1Rental Facility Charge 7 inclusive A1Tire and Battery Fee 7 inclusive A1Rental Surcharge 7 inclusive A1 * Rate includes all mls Excess mileage 1 0.24 USD Tax 7.00 % 0.00 USD Total 0.00 USD This amount includes 6.0% Sales Tax. AP Concession Recovery Fee included Voucher: NA Payment method: CC AMEX Card: 0000 Authorization: 06/03/2022 0.00 USD 06/03/2022 200.00 Merchant-ID: 0 0 Transaktion-ID: 0 Terminal-ID: Receipt No: 0 PayCor-ID: 20602I9SNOGWC3V3EB AID: TVR: TSI: AC: ARC: All designated discounts have been included in the stated final price. This rate is not eligible for the collection of air miles or bonus points. We offer for an additional charge the following optional products: Loss Damage Waiver (LDW), Partial Damage Waiver (PDW), Personal Accident Coverage (PAC), Supplemental Liability Insurance (SLI). Before deciding whether to purchase any of these products you may wish to determine whether your personal insurance or credit card affords you coverage during the rental period. The purchase of any of these products is not required to rent the vehicle. The valid and collectible liability insurance and personal injury protection insurance of any authorized rental or leasing driver is primary for the limits of liability and personal injury protection coverage required by paragraphs 324.021 (7) and 627.736, Florida Statutes. You decline to purchase LDW or PDW, and you agree to be responsible for all damage to, or loss or theft of, the vehicle. You decline to purchase PAC. You decline to purchase any supplemental liability insurance. You accept primary responsibility for, damage or injury you cause to others or their property. Authorized Drivers are the only persons permitted to drive the Vehicle. If you permit anyone other than the Renter or an Additional Driver listed by us above to drive the Vehicle, we will hold you responsible for damage to the Vehicle and for damage to others and their property caused by the unauthorized driver. Damage caused by unauthorized drivers is not covered by Loss Damage Waiver. There is a small fee to add Additional Drivers to this Agreement. You decline to purchase fuel in advance. You must return the Vehicle with at least as much fuel as when rented. If the Vehicle is returned with less fuel than when rented, you will pay us for the fuel used at USD 11.99 per gallon, plus tax. This vehicle's license plate is registered with Toll-By-Plate, a Florida toll road express lane service. Each time you drive the Vehicle through an automated express lane, the license plate is photographed and we are noti - fied that you used the Express Lane. We offer Toll Express Service (TX), a a fee service that permits you to use automated express lanes within Florida without paying a toll at the time you drive through.

You decline to purchase TX and you agree not to drive through automated express toll lanes. If you use an Express Lane without purchasing TX, you will pay us our administrative fee of USD 5.00 plus the applicable toll fee for each time you use an Express Lane during your rental according to the terms of Paragraphs 4 and 4a of the Terms and Conditions. This fee will be charged to your credit card after the close of this rental transaction. You decline to purchase Personal Property Coverage (PPC). Failure to return rented property or equipment upon expiration of the rental period and failure to pay all amounts due (including costs for damage to the property or equipment) are evidence of abandonment or refusal to redeliver the property, punishable in accordance with section 812.155, Florida statutes. GEOGRAPHICAL RESTRICTIONS: The rental vehicle may only be used in the state of pick-up and the following states: Alabama, Georgia (the "Region"). If the vehicle is driven outside of the Region, we will charge you an excess mileage fee of $0.50 for each mile the vehicle has been driven during the rental. This fee does not limit in any way the total amount or any compensation owed to us under this Agreement. For One-Way Rentals: If you have a reservation for a one way rental to return the Vehicle in a state other than the state of pick-up (as shown on the Face Page), the territorial restrictions described above do not apply. However, you may only use the Vehicle in the continental United States, Ontario British Columbia, Canada. CHANGE OF RETURN LOCATION: You agree if you return your Vehicle to a permissible location other than the return address listed on this Face Page, without previously informing us of your intentions to do so, you will be charged a change of location fee of $20.00, in addition to any applicable one-way charges. EARLY RETURN FEE: You agree if you return your Vehicle earlier than the Due In time listed at the top of this Face Page, without previously informing us of your intentions to do so, and it causes the amount of rental days listed on this Face Page to be reduced by one rental day or more, you may be charged an early return fee of $10.00, in addition to any applicable changes to the daily Rental Day charges. LATE RETURN FEE: You agree if you return your Vehicle two hours or more later than the Due In time listed at the top of this Face Page, without previously informing us of your intentions to do so, you may be charged a late return fee of $10.00, in addition to any applicable changes to the daily Rental Day charges and the amount of days charged, if your late return leads to you being in possession of the vehicle for an additional rental day(s). Upon handover, vehicle is free from damage except for the damage marked with an asterisk (*). *Door, front : Driver side Dent up to 1 inch (w *Door handle front, out: Driver side scratch < 2 inch (down *Door, rear : Passenger side Dent up to 1 inch (w *Door, rear edge : Passenger side scratch < 2 inch (down *Aluminium rim rear : Passenger side scratch 2-4 inch (down *Door, rear : Driver side scratch 2-4 inch (down Vehicle Condition: It is your responsibility to inspect the Vehicle for damage before leaving our facility. If you discover damage, return to our office and notify us of the damage. All vehicles are non-smoking. A $400 Cleaning Fee will be assessed for violations to this policy. By signing below, you agree to the Terms and Conditions printed on the rental jacket and to the terms found on this Face Page, which together constitute this Agreement. You acknowledge that you have been given an opportunity to read this Agreement before being asked to sign it, and that all information you have provided is true and correct. Your signature constitutes your agreement to purchase the optional products described above. Your signature allows us to process credit or debit card vouchers in your name for all amounts due us under this Agreement. You permit us to reserve against your card at the beginning of the rental an amount up to three times the estimated total charges as a deposit, in no event less than $200, or the amount listed on the Face Page. For Vehicles in the executive or luxury categories you authorize us to reserve up to $5,000 against your card. We may use your deposit to pay any amounts owed to us under this Agreement. You authorize us to charge your credit/debit card after the rental concludes for all unpaid tolls, toll and parking violations and fines or penalties assessed against you, us, or the Vehicle during the rental plus our administrative fee of USD 40.00 for each such charge and to release your rental and credit/debit card information to the charging authorities for processing purposes. I further acknowledge and consent to the dispute resolution provisions contained in the Terms and Conditions. Accident or Breakdown Hotline: [protected]

I was not informed of damages that was not done by me. They should of let me know that there were damage at point of turn in

Rented a car for approximately a week while my car was being repaired. Was told numerous times during check out and drop off, that if I return the vehicle early I would only be charged the day rate. However, I was charged over $200 for 1 DAY! I also called SIXT for 3 days and was hung up on repeatedly. I will never again rent from this company.

Fri, May 13 1:00PM PICKUP

May 14th 1:00PM DROPOFF

Confirmation number

[protected]

Sixt security code

e6af530e91

Sixt Rent a Car

Albuquerque Intl Sunport Airport (ABQ)

3400 University Blvd Se, Albuquerque, NM [protected]

Location: JFK Airport, NYC 312 Federal Circle, NY 11413- Conf # [protected]

June 7, 2022 11PM

Michael Nicolo

[protected]

I rented a car from Sixt car rentals online for 2 days

I was offering two types of prices:-

1- to pay at the counter when I get the car approximate 384,58 EUR

2- to pay in advance prior to the rental for less price 352,58 EUR included taxes.

I choose to pay in advance as it was cheaper so I did .

When I got the bill invoice by email I was surprised that the have added additional amount of 39.80 EUR and the invoice changed from 352.58 EUR to 392.38 EUR

I have contacted them via Twitter to explain the difference and refund the amount, however there reply was “ you can choose a vehicle at the counter other than the one reserved. Depending on what is available, we may have attractive offers available for you. Choice Upgrade means selecting a higher-class vehicle for a small upgrade fee. Therefore the total rental price has increased. Kind regards, Christine”

Off course this was not acceptable reply to me and I asked them to refund the difference immediately.

Kindly your assistance in this matter is greatly appreciated and that’s why I am filling a complaint against Sixt car rentals .

I have rented the car for 1 week, delivery personally at the shop on Saturday around 11.30AM,

They have charged my credit card with additional 2 days without any explanation, also did not got any invoice so far, already 2 weeks passed.

I have already called several times , they promised send the invoice in 5 minutes, still got nothing... also emailed Sixt customer support, no answer.

Rental Nr. [protected]

My wife and I rented a Toyota Camry from Sixt at ORD in Chicago for 23 days starting on 8-26-21. We noticed the left rear tire was leaking air and was flat in the mornings. After filling the tire with air several times with the same result of an almost flat tire in the morning we reported the matter to Sixt customer service on 9-4-21.

Customer service instructed us to take the car rental to a local tire dealer and have the tire repaired if possible. I took the rental to a AAA repair facility and they advised me that the tire had been previously repaired against code in the sidewall and that the tire could not be repaired. We notified customer service and later that same day Sixt swapped out our car rental for an upgrade.

After the completion of the rental period we received a claim from Sixt for a broken wheel mount?! I have advised them repeatedly that a previous customer had attempted to fix the tire and that if indeed the tire mount was broken it happened by the actions of the previous customer. A photograph of the previously repaired tire was provided to Sixt. I have advised them repeatedly that we followed the instructions of their customer service department and their attempt to bill us for the alleged damages was absolutely wrong.

Sixt continues to demand that we pay $241 for the wheel mount.

Invoice #[protected] for reservation #[protected]

Reservation was for 5days 25-04-2022 to 04-30-2022. Invoiced and credit card charged for 8 days. Invoice shows car return date as 2/5/2022 at 15:57 PM. Car actually returned on [protected] at 11:30 AM as reserved. When I returned the car rental agent stated " computers were down" so she (Ms. Chiara) could not give me copy of final invoice charges. Now 4 weeks later I get invoice for 1954 EUR's when reservation amount quoted was

1158.44 EUR's,

Dears,

#[protected]. Please send me my invoice via email (I never received it probably because you have the wrong email address set in your system). I called your Helpdest 4x times but they could never fix the problem, so I still have no invoice received from you yet. My email address:

zsuzsanna.[protected]@danone.com or

zsuzsanna.[protected]@gmail.com

Regards,

Zsuzsanna Kovacs

M: +[protected]

We ended up with almost 900EUR charges on our card after one month from the trip: we not aware of charges and no respond from SIxt related to that charge, we cant believe a large rental car company don't notify their client before charges or after with their insane charges, the car returned with same conditions but they charge us more than double what was charged previously. They do not answer emails and their phone customer service (works only 3 hours per day) always tells that they will investigate and return to me but never do. I am fed up with international calls charges etc and want to escalate. Thank you

At the desk we were confronted with extra costs:

- extra insurance for own risk: 35 Euro a day. It came out we could have insured that for 4 Euro a day at Allianz. Its a shame that your organisation is doing this.

- extra payment of 22 Euro for going to Italy. Totally unneccesary! We just crossed the border and broygh the car back to Nice.

I want to make a complaint on these costs. They mounted to almost 300 Euro's. It is reasonable to get some of the money back. Say 10 Euro a day for the insurance will cover it. 8x25 i.e. 200 Euro for the insurance and the 22 Euro for the drive to Italy makes 200 Euro, and a bit.

I ask you to return these costs. If not I'll warn against the practises of SIXT.

Klaas de Boer

We rented a car on the 6th to the 8th of May in Kiel, Germany with unlimited miles. The deposit we paid was 500 eur. It has now been more than 3weeks after returning the car and still we have not received our deposit back! We have called the rental office, sent emails to the german office and also Sixt in US repeatedly...last info we got was that they are holding back the deposit as they say that the car was returned on the 12th! What? As the office was closed they said the car had to be parked outside and the keys to be placed in the keybox and we did...we also said that they could check the camera that we did return the car as per rental agreement. They answered that they don't have cameras there and the chip in the car said it was not returned on the 8th! What? If a car would not have been returned as agreed surely they would call the customer asking when the car will be returned? We returned with full petrol, cleaned and as per agreement and we still don't get our deposit back? We have contacted the nearby shops asking for camera footage and have filed a complaint at the local police and contacted the lawyer...shameful that a huge company such as Sixt do not honor their rental agreements with their customers! All we want is our deposit back and now surely they will have to pay much much more!

I’ve ask for ( several times)invoice and or utilization list of who rented the car before and after I returned the car. I rented the car on February 11, 2022 and car was returned February 13, 2022. It states in the contract on February 11, 2022, that Sixt car rental acknowledged the car had damages to it , before I rented the car.

Attachment for review

Send the utilization list

Ladies and Gentlemen,

We originally booked a car with your company and consequently our credit card was charged with an amount of EUR 728.96 in February 2022.

We took delivery of the car at Palermo Airport (Italy) on April 10, 2022.

The car broke down after 30 miles of drive.

The car was evacuated by your customer service.

The next day we came back to the airport and received a new car (contract N° [protected])

We got charged on our credit card for an additional amount of CHF 526.90.

Please explain why we had a double charge, whereas we think we should get a refund and a compensation for the trouble.

We also submitted two taxi invoices at your Palermo Airport office and did not get reimbursed.

Thank you for your attention.

Agreement Number [protected] I rented a car In Brussels April 20th and returned the car to Schiphol Airport SIXT counter on May 1, 2022. Their system still shows I have the car! I cant get any response from any representative after 4 days of calls! No response from customer service lines, emails, twitter, Facebook anything. I heard their was a cyber attack of some kind, but it doesn't appear they are anywhere close to cleaning up the mess.

Hi,

I made a reservation a few weeks ago and didn’t get an invoice.

The reservation number is [protected].

I need it for my expense report so your earliest reply would be appreciated.

I booked the car at the Zurich center office and the name of my company is Afinitas Srl

Raphaël Balloi

Booking Ref [protected]

As discussed on Wed when I returned the car for booking ref [protected], the car was not fully fuelled as expected on Sunday and only had 120 miles of fuel left. I returned the car with 200 miles of fuel left so you should be able to refund me the difference in fuel costs. (pictures of fuel gauge attached).

Booking Ref [protected]

I requested an amendment to this booking to extend the return time from 10:00 to 15:00 on 12th Nov. The additional cost to pay was £6.52 which was charged to my credit card.

I also mentioned the issues with this booking when the original car that I was given Peugeot 208 reg KW21FYF had only 18 miles of fuel left instead of a full tank as per the agreement. I was given a replacement car Skoda Fabia GJ71LFF which I returned with a full tank of fuel. I have attached a copy of the fuel receipt from Winford Ford garage on 12th Nov for £32.80.

I received an invoice from you on 15th Nov (attached) charging me an additional £237.64 for the car hire that I had already paid.

I have emailed this information to SIXT three times and had no response!

I paid a rental car from this company via Expedia and this was all sussed by Expedia. When I arrived at the airport in Queenstown last week the 10.05.2022 around 9pm.I was told by them that it wasn't paid and I had to pay it again plus the bond amount as well. I was running late to an event I was rushing to so I decided to pay and I'll later on get my refund when I send them the receipt from Expedia. After I used their services for 3 days (3 days of rental car booking), came back home and I checked my bank account the other day, to my surprise I was charged again from them for no reason.I contact them directly requesting for a refund and they asked to send them a receipt from Expedia. I send them a receipt from Expedia and they mention later that they need to confirm it again with Expedia before refunding or wait after one week. Like are they serious ? not only that I paid extra for their services but they also charged my card again for absolutely no bloody reason ! [censored] services and I do not recommend to anyone to ever use this company for renting vechiles in Queenstown or anywhere in general because that is what they will do to you !

We arrived at Bologna airport at around 3pm from a very long trip on the 2MAY22 with an email confirmation. Sixt staff explained that since the system was out of their control, they could not honor the sixt promise to rent the car to us. We were desolated. They said they had no obligations towards us as we did not pay in front! However if were were noshows, we would have been charged no? Where are the rights of the client on this circumstances? We wre really left stranded. thank god my son had a gold card from one of your competitors who gave us an excellent service and price! Your customer service at Bologna Airport leaves much to be desired!

Hello,

I did 2 reservations with Sixt this current month :

The first one : [protected] under Rental Agreement number RAR9312

The Second : [protected] under Rental Agreement number RAR9537

and I have got deduction from my bank account more than 4500 Saudi Riyal (as per the attachments), I have tried several times to contact your office at Airport Riyadh Terminal # 5 to get the breakdown & details for the deductible amount by calls and through WhatsApp unfortunately I'm not getting any responses (I'm attaching the all the screen shoots for my messages) and they are reading the messages and ignoring them without any caring of my messages & with unprofessional and respectful way also in the same way I have tried to contact the manager many times Mr. Ibrahim ; so kindly need the full details urgently for all the deducted payments and immediate action urgently.

Rented a car at Philadelphia airport on 3/31/22 through 4/5/22. On 3/31 a rental agent took all my information and printed out the agreement for the car also the damages that were already on the vehicle. Upon returning the said car I was greeted by a representative who checked the car over made sure the tank was full. I asked if I had to sign any paper work he explained that it was not necessary. I left the rental lot by shuttle to the airport. I just received a bill from Sixt for $1,369.02 for damages. I reached out to their claims department they said I caused the damages. So wrong I went to NJ to visit my sister who was terminal. I drove the car from their lot to Little Egg Harbor spent the last days with my sister and then drove the car back to the rental lot in Philadelphia. The car never moved from my sister's driveway until I returned to my residence in Florida. The rental agreement is [protected]