Sixt Rent A Car — fraudulent damage claim
I rented a Mercedes C250 from Sixt Ft Lauderdale, FL on April 13, 2012. I rented cars exclusively and often from Sixt at this location and am at their top Platinum level.I spoke with the manager after picking the car up to explain that the car seemed quite sluggish, especially when accelerating from stand still at traffic lights. Also a light on the dashboard would occasionally flash HOLD. They did not have a comparable or better car to exchange so I kept the car since I wasn’t driving frequently and it just sat in my garage. Returning to Sixt, April 30th 2012, the car stalled at a traffic light and would not start again. It had to be towed into Sixt. I explained that I was very upset since something was wrong with the car when I picked it up, not to mention the fact that my safety was potentially at risk. Over two months later I receive a letter demanding over $11K in damages from a third party claims agency with no prior communication from Sixt.I initially thought this was a scam. Sixt claims that water was in the fuel tank and that I am liable for resulting damages. My attempts to communicate with Sixt went unanswered until I was finally instructed to communicate directly with the claims company. I've discussed this with my attorney and intend to argue this claim in court showing: -Conflicting documented registration numbers and mileage for the car in question comparing my rental receipts to Sixt corporate billing statements and the damage estimate. Also, the car was towed to Sixt on 4/30/12 but was not inspected for damage until 6/4/2012. -Documentation of dozens of similar consumer complaints against Sixt for questionable business practices, fraudulent and/or inflated damage claims, credit billing errors, and an “F” rating by the Better Business Bureau. -Documentation of similar mechanical failure reports online for the make, year and model of the car in question. -Sixt proceeded directly to a third party claims agency without informing me of any damage dispute, in addition to waiting 2 months after the fact. VISA indicated to me that any claim must be disputed within 30 days. Unfortunately the saying "you get what you pay for" is true. And if it's too cheap there is a problem. Stick with more reputable car rental agencies and save yourself a lot of heartaches.