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Shoprite Holdings Customer Care Service

Shoprite Holdings Ltd.

CNR William Dabs and Old Paarl Roads, Brackenfell 7560, Western Cape
South Africa

Customer Support Phone Numbers

+27 219 804 000 38 16
+27 219 804 050 5 5
Work days:
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
Sat8:00 AM - 5:00 PM
Sun9:00 AM - 2:00 PM

Shoprite Holdings Complaints & Reviews

Shoprite Holdings / ref:c0017#0609 15:12:52 170118 s007515 r06 till assistant refused to pack grocery bought dispute cashier and supervisor asking them assist

Patso on Jan 17, 2018
Good day My day started very well but when I have chosen to shop at Eloff street Shoprite it felt like a wrong choice, 17/01/18 at approximately 13:30 I entered Shoprite, with parcels at parcel counter the lady complained about her medical operations and so forth, I brushed it aside as I...

Shoprite Holdings / eggs

M A McLoughlin on Jan 6, 2018
I cannot understand why your company with its powerful purchasing power and in conjunction with other food chains cannot bring pressure to bear on all egg producers not only to upgrade the standard of their products both in respect of the hardness of the shells - insufficient...

Shoprite / poor... product and services

Themba radebe on Dec 11, 2017
Shoprite sontanga mall in katlehong its poor when it comes to services it had me and other customers standing by que for more than 3 hours to [purchase tickets for event that was held a huntersfield for kids(kids festival) they had problems with their systems and failed to informed us until...

Shoprite Holdings / liquor shop

Ditshebo Tabane on Dec 6, 2017
good day i was ill treated by shoprite liquor shop Northam limpopo on the 5th December 2017 please give attention to the whole staff because they are very rude and also don't care about their customers.i wanted to buy johnnie walker gold label reserve blended scotch whisky that is on sale...

Shoprite Holdings / major complaint against your employee at shoprite sophiatown

trace antill on Nov 13, 2017
For the kind attention of Senior Management at Head Office, on Friday the 10th November 2017, your supervisor by the name of "Yvette" (coloured lady)...was highly unprofessional in her manner, i was standing at your lotto counter with my bag on the counter and another intoxicated customer...

Shoprite Holdings / falsely accused of shoplifting

Elrene on Nov 9, 2017
Good day. I tried calling but lines are busy. Yesterday 8/11/2017@ 16:25 I was purchasing some items at shoprite rustenburg 7141. As I was about to exit the store a rude security guard, was not even sure if he was a security guard because he had no identification., ask me escort him to...

Shoprite Holdings / customer service

RamsN on Nov 6, 2017
Good day The customer service at usave in newton mall next to home affairs in johannesburg cbd is so unprofessional, the lady that works from the money market was rude to me and she did not have a name tag on.. She tell me I must swipe the atm card they I swipe it at the atm machine and told...

Shoprite Holdings / service and staff behaviour

Valentino Brandt on Oct 27, 2017
I submitted the below complaint, on the 13/10/2017, no one has bothered to comeback to me. If this is the type of care and empathy your company has towards young children then it is pathetic, my son is only 1 years 8 months and the incident was avoidable. No has apologized or called me or sent...

Shoprite Holdings / customer service

Sindylee on Oct 25, 2017
I was at Shoprite in Germiston and I bought maize meal 10 kg and few item and when I got out with a trolley to go other other stores I was told I cant do that because u not allowed to take trolley at Shoprite and go do shopping to others store I can only take it to the parking lot and I...

Shoprite Holdings / poor service

Anneliendp on Oct 21, 2017
Good day I was in U save now and I'm very disgusted with the cashier and the security. There is only one till open and a lot of people standing in the queue. One lady don't wanna stand in the row and she gave her groceries as well as her money for the other women who stood at the cashier...

Shoprite Holdings / shoprite derails efforts to end violence against women and children in rural limpopo

Fiona Nicholson on Oct 17, 2017
Our organisation www.tvep.org.za is striving to address violence against women and children in the Vhembe community of Limpopo. We have a grant from the EU to conduct 5-day dialogues to a total of 1, 200 people - 600 this year, 600 next year. To encourage them to attend these dialogues, we...

Shoprite Holdings / unethical behaviour

CaiMac on Oct 12, 2017
I was extremely inconvenienced on the 18th of September 2017 by a driver (who I later discovered was a Shoprite Checkers employee) in a white Yaris, who forced me off the road and ran through several stop streets, leaving my vehicle in an un-drivable condition. This driver then drove away...

Shoprite / money market reset pin

sylvia19 on Oct 2, 2017
I went to Ludlelo & Luthando str Roodekop shoprite on the 29/08/2017 to deposit money to send to someone, I sent the mi number but forgot the last digit of the pin. so I went back to report to the ladies working at the money market. so they said I must come back after 2 weeks they will...

Shoprite / rude employee

Dieketseng on Sep 27, 2017
Today the 27 September 2017 at 14:20 I went to Shoprite (114 Maitland Street, Bloemfontein) to buy a slice of cake from their bakery section. I stood in queue for my turn to be assisted, upon my turn I requested a slice of cake, only to be told by a Kenalemang Laauw (a general worker who...

Shoprite Holdings / product

Tsika on Sep 22, 2017
I went to buy Groceries as usually, when arrival at home i have a cup of tea, i have open some of my snaks from my lovely Shoprite i ate two portion and is then i realised that is Not tasty then i checked the expirirng date i found that the expiring date is 04 September 2017 and today i...

Shoprite Holdings / the appalling treatment we received at shoprite in murchinson mall, ladysmith.

bongeka cebekhulu on Sep 22, 2017
On the 21st of September we were shopping at the Shoprite in Murchinson mall in Ladysmith. One of my colleagues innocently entered the shop sith an empty powerade bottle that she had had for days in her bag. The security guard checked our bags as we were leaving and reported us to hi...

Shoprite Holdings / cash back request

Fowzia on Sep 21, 2017
Manager on Duty Mr E Roos Cashier Raymonde I get to the till requesting cash as well as my goods she says to me.there's no cash I say so what should I do there are 2 tills open and I already waited 30 minutes in this line she says nothing and goes on scanning my goods when.I needs to pay I...

Shoprite Holdings / service given

Sindi Nkosi on Sep 19, 2017
I went to Marapyane Usave shop and cashier was rude to me. I was paying for item that I needed and wanted cash back. I told her that I need money and she kept quiet. I asked her again and she told me that when she is quite that means money is available. I have never heard any where in...

Shoprite Holdings / dettol bar soap (original - hygiene soap)

sheikessop on Sep 18, 2017
Purchased 6 bars of Dettol soap from Shoprite Checkers at the Atrium Mall (Over-port City, Juniper Road, Durban). After a shower, I realized the soap was not a Dettol bar soap, but a FAKE. I know this, since I have been using this soap for years, it had NO Dettol fragrance to it. I still...

Shoprite Holdings / red friday.. greyhound ticket discount

Bridgett Riet on Sep 15, 2017
On 15/9/17 went to shoprite Hartswater to purchase a ticked as advertised, to my suprise was told to pay the usual amount.Though I explained to the cashier nothing helped. I immediately called customer care to seek clarity.I was told I qualify and the lady asked to speak to the cashier...

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