Shoprite Checkers
reviews and complaints

I bought a kettle Russell hopps at Jabulani Shoprite last year May, now it's not working and the warranty is two year but in the store they couldn't help me they told me to contact Russell hopps website.

Now as I bought that kettle from shoprite they show contact Russell hopps not me, I find this unprofessional for the store manager failing to provide a outstanding customer service

07/07/2022 16:00 Shoprite Mount Edgecombe my wife and I had an altercation with a staff member at the butchery. We waited 39mins for a blockman to cut me a half lamb but when he arrived he told us he is only helping shoprite and this is not his job. I went to management twice only to be harrased by a customer who took it upon herself to defend the staff member. She verbally assaulted me saying I should not have complained to the manager. I will Not shop at a shoprite ever again. This was my first and last visit to Shoprite.

In October 2021 I purchased a Ottimo Sandwich Maker , I don't use it very often but early this year I noticed that the bread stick to the plates and when I want to lift the bread the whole plate came loose , I returend the item in April to Shoprite Pelican Park and wanted a refund but was told it was out of the 6 months period.The manager had an attitude when I returned the item , he exchange for a new one low and behold the the same thing happened , now the bread stick to the plates I sit with half the bread to eat and the other half stuck to the sandwich maker , bread is already so expensive and now I can't even eat my full sandwich and I won't be able to make a sandwich when my son want to take to school, I even started to use foil so the bread don't break but now I have to spend money on foil which is also expensive , I don't think it's is fair ,the item is really not up to standard and to make matter worse they charged me for 2 items and I only took one, I nver checked my slip in October 21 only in April when I wanted to return Isaw I was charged twice so you can imagine my anger that not only is the item defective but I was overcharged ,then I could have purchased a decent product at Click or Makro.I am really dissapointed in the product ,make no mistake I won'r even buy any appliance at shoprite .The item in question was R249.99 and I was charged R499.98,Regards Lucy

I went to buy groceries at Waterfall corner Checkers,the lady who was helping me was rude to the customer before me she was busy saying to the old man his sassa card doesn't have money(speaking at the top of her voice for everyone on the line to hear). When my turn came she noticed that I was using an Rcs card, she caused a scene for me acting like I'm a suspicious fraudster, she shouted across the shop to her manager (Ayanda) telling her that I'm using a RCS card, I explained to her that the Rcs card I have is a new card that has a pin and I can give her my ID so that she can verify, she then said "ahhy I don't even think your card has money, it says R86 and your stuff is R85.. Ahy ahy ahy I don't know" with an attitude in her tone.. I understand that the old rcs cards had problems because people were committing fraud but the manner of approach I got in the store and the disrespect I got is disappointing.. The manager "Ayanda" came, she didn't even greet me she took my card and ID then left, she came back and told me to sign looking at me from top to bottom. I feel so ashamed and disappointed, I walked out of that store with customers looking at me knowing that I'm that lady with an Rcs card... I was assisted by a lady who wore a name badge written Sindisiwe but the slip is written I was helped by Nonhlanhla vilakazi.

I have just returned home from the Shoprite in the town centre by the library. The numbers at the end of my receipt is COO48 #0021 16:21:10 300522 S002581 R20

The till lady's name was Esethu Gana.

I purchased two bulk bags of Toilet paper by another store and as we entered the Shoprite store, I instructed my brother to open our bag for the security to check and the proceeded to cello tape the bags handles with blue tape. Firstly, we were shopping and then approached by another shopper asking us to purchase their goods (gave us a whole sob story) when we got to the till and paid for this persons stuff and then for our goods, we were outside the shop when a security guard stopped me by grabbing my arm and speaking in another language with someone over the walkie talky he had, I told the guy what the hell are you doing and he said I must wait, I said why did you grab my arm and he proceeded to say I must wait. Another arrived and accused me of being a thief, because he says the camera caught me opening my bag at the till and what is in my bag. I told this [censored] that your camera should have seen that the bag was sealed when we entered and only opened in front of the Till lady to put the other plastic bags, while I was showing him the toilet paper we bought and he saw the groceries I just purchased. Shoprite staff at this branch should have a case made against them because if your cameras caught me opening the bag at the till to put my groceries in, why did the cameras not catch the security at the entrance looking in the bag and then sealing it close? I want to have the manager and his staff dealt with and that includes the security Shoprite hires because I will not be treated like a criminal and have your stores making money from me and how many other customers treated like [censored].

Checkers ran a special on their whole lamb prices for R89 per Kilogram on the weekend of 20 to 23 and 27 to 30 May 2022: After me going to a couple of Checkers Hyper branches on 20 to 23 May I went to N1 City Branch and spoke to the Perishables Manager who took down my details and informed me when the special will run again he will call me. I received no calls from him and on Sunday 30 May I called the Branch Manager and informed him that I left my details with the perishable Manager the previous week, he even took down my cell number and how I wanted the lamb to be cut up. As I was plus minus 130Km away from N1 City and in Langebaan I thought I could get a rain checked but was informed that I cannot get a rain checked and it only whilst stock last. You can call both these Managers to confirm my conversations with them.

Shoprite cashiers are not helping bag your order, even after I complained. The new bag Rule has done this . Shoprite front end managers are not watching. Elderly people need assistance. Shame on Sager shoprite. Since the new bag rule not one cashier has helped me bag my shoprite order

I called Sager Shoprite a week ago to complain. The front end manager called me last Monday. Went food shopping this past Saturday in East brunswick. Still no help bagging. This is a big problem. I am not that young and I don't mind helping bag my order but not all of it

The cashier just stands there and watches you bag your order.

At 15 may 2022, I bought a 1kg Glover bliss double cream yogurt #hazelnut flavor at van der walt shoprite, and it was so disgusting, it has brown sticky things inside

I went to Shop at Shoprite Brown Street Nelspruit on Saturday 14th May and needed a Peter styvesant carton cigarettes, sent the security guard to find out whether the store have one, when he asked the lady manager, she didn't know the price, kept walking around, not interested at all in finding out, not friendly, no time for a customer, the security guard and I had to chase after her begging for answers, address this please because I went out the store without answers

Zakhe Thabethe

Good day,

I visited the branch (Shoprite Kwaggafontein) on 10 May 2022 time 15:00 card no [protected] to buy groceries only to find on the clearance table there was glass jars priced R6,00.

She came and told me that Shoprite is not selling in bulk however she can only give me 3 of the Jar bottles for R6.99 and further brought in the special to elaborate her story which made no sense. Only then she went to the table and brought the price and said but the jar glasses that are in question were not suppose to be there and there those that are R6.00 I opted to leave all the jars as they were displayed on the table for R6.00

My concern is for the whole Branch Manager to provide sub-standard service and change her stories with confidence. The special is for RITEBRAND products not the jars in question. I really could not understand where it fits in.

I am truly disappointed by the excuse that was given to me. I took photos of what seem to be done wrong by the packers and resulted being my fault.

Regards

Lindiwe Mahlangu

Saturday 7 may I went to shopprite in the morning to withdraw money from my intelimal app from the cashiers the cashier lamulile told me that she doesn't have money so I asked who has money can she be able to ask the other cashiers her response was 'hamba e pick and pay asinamali I told her that I cant go to pic and pay because I dont have a card at pic and pay you must have a card to make a withdrawal her response was 'bona ukuthi wenza njani angingeni ndawo mina lapho' she was saying all those things in front of the front controller and the front controller just kept quite she only assisted when I reported them to the manager I was told to wait outside they will tell me when they have money imagen after I waited in a long queue then lamulile gives attitude instead of telling me to simply wait outside to make withdrawal was that hard for to tell me that... I am not impressed by the service I got from her and mind you I was with my dad who is sick waiting for me to buy him medication at the pharmacy... Is that how cashiers are suppose to address us? Can she be dealt with accordingly because wow attitude I got from lamulile am disappointed and I am never gonna shop at shoprite lakeside mall until she is dealt with, until I get an apology from her and please make sure she goes back to training and be taught manners and how to speak to customers cause manner of approach and respect is very important as far as I know!

Yesterday, Sunday the 8th of May in the morning around 10:30 ,there was very long queue which could have been avoided. Only three till were functioning the whole shop.It was not first time,every weekend, month end and grant payment dates it's always like this and they act like everything is okay.

Good evening

I am complaining about the bad service I recieved today at katlehong shopright as I was trying to access my nsfas funds but was told that nsfas called the shop and told them not to give us any funds i was assisted by a lady on the 1st till around 18:20 they said they said the store manager mr/mrs Mbuli told them she was not wearing a name tag same as the supervisor lady the casheir was dark with twist wig the supervisor was short,light in complection with short hair

Please deal with the bad service we recieve at your store..Thank you

Regards

Sipho Themba

[protected]

Good day,

My wife and I went to Shoprite in Smith Street Durban, last evening at about 17H55. When we got to the door there was a black lady in front of us, the security officer let her in and slammed the door closed in out face. I have reported this matter to the front manager, but will anything done about this matter been addressed I don't think so. This is why I am bringing this matter to your attention.

I would like to know the outcome of this matter, as I live right next door to the shop and should I get not satisfaction I will go viral with my complaint.

Thank you

Teddy Izaaks (tubby.[protected]@gmail.com)

This was my worst experience at shoprite midland mall on holders mall

The supervisor name dineo i cant spell her surname was very arrogant and rude with attitude which was negative towards me as a complainant for misplaced stock of deodorant.

I asked for the refund as they placed a sale price on the stock and when i got to the payment counter they said its more than the price i saw,i then asked for a refund they called dineo who came and asked whats the problem with negative attitude and ddnt even bother todo eye contact and she made me wait for almost 1hour saying she cant assist me the manager instead can assist me and she ddnt call the manager.

Shoprite staff are used to treating customers poorly and getting away with it they should be trained or disciplined for poor service.cos people are looking for jobs.

My name is Butholezwe Dube l went for my shopping 2day out of all the customers l was the only stopped n asked to be searched l have never been ill treated like that in my entire life Mr Cele the security officer told l the duty store maneger by the name of Mrs Beauty asked him to search me becoz l was looking like a suspect l did allow Cele to go ahead to search l and good part of it l had my slips proof of purchase Barlfour hyper checkers l will never set my foot on that shop again.

What a big humiliation in my life ngize ngathi mhlawubhe yibhadi lamhlanje. Danko

It was On the 5th of April 2022 at 15:00, my grandmother went to shoprite to receive the grant, because they have been in the store from the morning they were hungry and the network was slow from the store. The lady who works at shoprite told them to go and grab something to eat, and keep the papers so that they will pay, she was with other 2 grannies. The security guard accused them of stealing, the lady who works at shoprite tried to explain the situation from the guard, but he did not want to listen. They were humiliated from the public without given a chance to explain. They spend a night in jail without the proof of stealing. She is depressed, she can't even go outside the house. I wish the store could do something to help her cope with the situation.

Shoprite central Kempton Park has no customer service at all products which appear to be on sale at the counter but suddenly when you reach a till point the item is not on mark down, the supervisor will be rude and won't even go and check to verify the prices, Why doesn't Shoprite send their mystery shoppers just like any other retail companies to see how their customers are treated by staff. This is not the first time we complain about the services we get from your staff that means you guys don't care about business.

I forgot my bag at they parcel counter on the 01/03/2022 but because I had the parcel counter number I believed that it was safe, the next day on the 02/03/2022 I went to claim it but they said someone came and gave the description of what was in the bag and claimed to have lost the bag. The person who was handing the bag did not follow proper procedure and now they dragging their feet to solve this. It was a lunch box bag and had my lunch box, my keys, money, 2 lotions, hand Wipes and sanitizer.

Aternoon sir or mam, I am Rejoice Nomsa Khasibe from Fruit and Veg, I have a complain about Management at my shop at Shoprite Pimville Zone:7, Last week on the 15 March 2022, on Tuesday at about 16:30pm, I went to my work place to submit a doctors latter, showing that I was sick, so I got in and I spoke to Mrs Linna, giving her my doctors letter, so as I spoke to her about the letter, she asked me why didn't I report the matter earler, bringing my doctors letter late, I told her that I was sick vey badly, that as I was so sick, I couldnt even walk to work at that time, that I live alone and no one is there to help me, so I forced that day to walk to work (as weak as I was) to inform them as to why I was upsent to work From the 11 March 2022, so as I spoke to her, she unswered me rudely I mean she was shouting at me she told me that its too late for me to submit the letter to management, she said to me I wont be paid, coz they have already captured the hours an so on, but I said to her "but" its a private doctors letter, she said to me "I wont be paid", she said that I must leave the letter to her and go home as the doctor gave me few days to get better, the doctor said am unfit to work from the 10 march and I will be fit to work from 19 march 2022, so unto my suprise today on the 22 march 2022, my salary was R380, so I went to work so fix this matter, to speak to the shopstuard Mr Mahlaka about this issue, coz I was refered by Mrs Zodwa, becouse I inform her about my matter (she said that she is moving to this shop to Dlamini, that it was her last day to work at Pimville) she said that I must go to Mr mahlakala about the matter, that I must tell him that he must call the official and report the matter "she said that I must be paid becouse thats what the contract says", so I went to Mr Mahlakala to solve this matter today, as I went to mr Mahlakala to talk to him about this matter, he phoned called the official, to ask about my doctors letter, that it was submitted by me on tuesday, and that the hours have already been captured, so he asked that am I gonna be paid, the official said yes I am gonna be paid, but not on that week, I am gonna be paid on the following week, becouse they have to capture my letter today on the 22 March 2022, so we went to mrs Linna to asked her about wnen is she gonna capture my doctors letter, she said to mr Mahlakala that I said (must I come to work weak to submit the letter to her) and she said to me there is nothing she can say to me, then she walked away rudely, I am being abused at work, thats why am writting this email becouse am siking help, becouse am not getting it at my work place, please help me, if I wont be paid next week, how am I surpose, to pay my rent next week.