On the 16 November 2025, @ 13h45 went to shoprite Rosetteville junction to buy small groceries and Vaseline body cream That was on special, on the same shelf packing I saw Garnier roll on for men with sale tag/labels from R37. 99 to R22. 99, I then took 1 roll on it was only 3 or 4 remaining on the shelf went to the till to pay, then when paying I notice that my total balance of the items I took was more than what I've already calculated, I then ask the cashier how much was the roll on and she said it was R36. 99 I then told her I saw it on special @ R22. 00, she then ask the supervisor to remove it but before removing the was one packer and another lady who she then asked her that the customer saw the roll on at cheaper price but it's scanning different price, she responded but she's tired of customers and their prices, no one amongst them who border to go to the shelfs and see what I saw, I then went back to the shelves myself come back with the small pink price and show it to the cashier, what cashier said to me, she showed me the manager and said go to her, show her what you got explaining to her, I then went there and report it to the manager, manager asked the supervisor to help me, what the supervisor did, we went to the shelfs talking lots of stuff saying where I got those roll on is not where they were supposed to be packed, I was even shocked not knowing what to answer, she then said she can't help me because the price tag was the special for October and not November so meaning that, price tag was there, laying there from October 19th to 16 November, I'm still confused and disappointed by that's place customer service,I mean who's responsible for prices, why would I do such things she's accusing me of and again the manager is she not responsibility to fix and not to her from junior, Shoprite Rosetteville junction, their customer service is so poor and so disappointing to the extent that the supervisor said I'm the one who rearrange or pack it to my favor, I'm angry, the more I see shoprite I get irritated. My name is Vongani Makond
Claimed loss: My time
Desired outcome: Provide in service training to the staff related CUSTOMER SERVICE Call [protected]
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