Aldi
reviews and complaints

As a regular Aldi shopper, I have had mixed experiences at the store. While the prices are attractive, the lack of customer service and issues with self-checkout can be frustrating. The store ambiance can sometimes be chaotic with unsupervised kids running around. The off-brand food may be affordable, but the overall shopping experience can be aggravating. Despite these drawbacks, the convenience and value of Aldi keep me coming back, albeit with some reservations.

I love Aldi's! What an amazing store and employees.

The freshness of their food is incredible and an amazing value too.

Example - 8lb Standing Prime Rib Roast - $63.84 I have paid local Butchers over $125 for 4-5lbs and they are nowhere near as tender and flavorful as Aldi's.

Their employees are very helpful and kind. I wonder why do small companies like this do so well and the big guys can't get things right?

Lafayette, LA first time shopping there. Next time I will be more prepared Bring a quarter for your basket and your own bags. It's ok if you forget your quarter the manager will give you one. Also to purchase a brown bag is only.12 cents. Some of there products doesn't look to be from this country but still some great stuff. I purchased Strawberries for less than 2.50 and they looked fresh. I'm really impressed. I'm not to sure about there meat I prefer to go to a butcher or a meat market. There lunch meat looks good to.

I would like to say how helpful everyone is every time I visit Aldi. Today I was the Rochester, MN North location. I could not find an item on the floor and asked someone for assistance. She did not remember seeing them in the store but quickly offered to check in back. Unable to locate them she yet again, quickly offered to look it up in the computer system and it said 9 of the item I wanted was available. Megan was amazing! She went above and beyond to help me find what I was looking for when she very easily could've said (what we usually hear from customer service sales people), "what is on the shelf is what we have". I am SO thankful she took the time for me. Huge kudos for GREAT customer service. Thank you again, Megan

We've been Aldi's customers for several years. Our main purchases have always been milk, eggs, ice cream, low calorie snacks and diet Green Tea. My comment concerns the diet Green Tea. Two years ago, we found we preferred the tea, in individual bottles, we get from Aldi's rather than the name brand at other grocery stores. It was so good, we would buy 4 cases at a time. However, recently, something has changed with the diet tea. Not only is the Label different, but now it includes 5 calories, where before it was 0 calories. Not only that, the taste, now, has a bad after taste. We, now, make tea at home, instead of drinking the diet Green Tea, all the time, like before. In fact, we didn't buy any diet green tea, at all, today. Please, try to go back to the other recipe.

I've been shopping at Aldi for as long as I can remember but in recent years I've been shopping there a whole lot more! The quality of the food has gotten much better and ever since they re-modeled my local store, they provided a larger selection of products to choose from. I get some of my staple groceries there such as bread, spring mix (which is amazing), deli meat, granola bars, bottled water, and frozen veggies for quick meals. Their organic line is also very tasty and reasonably priced, I absolutely love their Simply Nature multigrain tortilla chips! Almost all their off-brand products I've tried are close to indistinguishable from brand names, which they also provide a little of. I live right by the store and can always take my time shopping unless it's super busy! I always look forward to re-stocking anything I need from there, absolutely a money saver and a fun place to shop and try new things.

I live in Manatee County Florida. The only other grocery "main chains" here are Publix & Winn Dixie. Prices have gone off the charts & would honestly say double, compared to what you have to pay at Publix. I love the variety of specialty items offered at Aldi's & really uphold an exceptional quality. I love eating healthy & Aldi's make that possible with their pricing on fruits & veggies. Yes, you need to pick carefully & items have a short shelf life...but I never buy more of perishable items that I can utilize within 1-3 days. Their own condiments & cooking aids, are very flavorful. Being of German decent, it is also an added bonus to see those items stocked as well. The only negative thing I can say is that they run low on inventory quickly. I've learned to go during the time of the week, where I know it will be well stocked. I would also like to see more of misc goodie isle to have more selection here locally.

I was skeptical at first... why do I need a quarter? Where are the bags? But then, I saw the difference. Excellent prices on organic food, which means I can now eat more than one cup of food per day. I haven't run out since Aldi came to town. The staff is paid well, given seats and are very happy. I can now get avocados and organic frozen fruit for smoothies, everyday. The selection could grow, I'm a little disappointed that there's organic milk, but not half and half. Why would you want pesticides, chemicals and pus in your half and half if you didn't want it in your milk? Aside from thatthat, they have special weird deals, like I was saving for over a year to get an 8" memory foam mattress, I had a weird last minute decision to go to aldi. I found one and only one, 8" memory foam mattress, in twin, the only size I could use. It was half the price, so I got it. I have severe degenerative joint disease. Since then, my pain is reduced by at least 60%. Thank you Aldi!

Yesterday I purchased a twin pack of porterhouse steak for a BBQ today, I have been recently buying a similar product from Woolworths and needed two more pieces so I grabbed a two pack from your Bribie Island store, basically to save me stopping at the other shop. When I opened the Aldi package it was around half the thickness of the Woolworths which straight away caused me headaches as I had calculated that on a previous experience this was the necessary time for a perfectly cooked steak, medium rare and as tender as you could make, 4 minutes on each side. I cooked the Woolworths for around three minute and then the Aldi so by the time I had finished the Aldi had two minutes on each side, the result two perfect Woolworths and two chewy, gristly Aldi steaks, probably the last steaks I will buy from Aldi. On a brighter note many of you Aldi products are excellent but when will Le Pav cheese be back for its cameo appearance, probably the best soft cheese we have ever eaten

You had a plant based Italian seasoned breadless crumb by Simply Nature. It was on the specialty food aisle. This product needs to become a standard stock item for your stores. There are so many people now that need gluten free and this product was excellent. I would highly recommend this become a regular for your store as I have recommended it to many but it is not available.

I recently purchased three pressure washers from Aldi's website on October 8th. The website informed me that the delivery would be on Friday, October 21st, by XPD. I waited all afternoon as the time slot was from 1:30 to 3:30, but no one delivered. Later, I checked the tracking and saw a picture of a telegraph pole about 100 meters up the road in a section of the road that you cannot park in. The picture stated that they could not deliver and "email carded," but I had no email.

I waited the following Monday all day for delivery, but still, nothing arrived. I was fed up with waiting around, so I phoned Monday evening to cancel the order. I received an email to confirm this. However, on Tuesday at 7 am, I received an email saying that the items were delivered successfully, but no delivery was made. At 10:50 am, I received a phone call from Aldi's customer service to ask if I had received the three items, but I informed them that I did not.

I waited for my refund, but nothing happened. I phoned back a week later to be told that the items were delivered, despite me already confirming that they had not been. I was then told that I would have to wait for an investigation into the courier. They have my ?240, and I have no goods, and they will not refund me. What a bunch of thieves! I will never buy from Aldi again, and based on this and the incompetence of their customer service, I would strongly advise anyone having large items delivered by XPD couriers to just don't do it. You do not get your items, and Aldi will not refund.

Overall, my experience with Aldi's website and delivery service was terrible. The lack of communication and the incompetence of their customer service left me feeling frustrated and angry. I hope that Aldi can improve their delivery service and customer service in the future to avoid situations like this.

I recently made a purchase on Aldi's website for a compactor plate. The website stated that I would receive the item within 7 days, which was perfect for my needs. However, 2 days before the expected delivery date, I received an email from Aldi stating that there was a slight delay and that I would be updated within 24 hours. Unfortunately, I did not receive any further updates and had to chase Aldi up myself.

After contacting Aldi, they informed me that they had contacted the courier but still had no update on the delivery. This continued for almost a week, with no further updates or communication from Aldi or the courier. I was extremely frustrated and disappointed with the poor service I was receiving.

Eventually, I escalated the matter with Aldi and they informed me that they had contacted the courier again, but the item could not be found. They acknowledged that the service I had received was poor and offered me compensation. However, I had already hired a replacement and asked for a refund instead.

To my surprise, the courier eventually delivered the item to my home address without any prior notice. The item was not on a pallet and was clearly not looked after during transit. It almost fell out of the box it was sent in. Aldi was unaware of this prior to delivery and offered me £50 of Aldi vouchers if I accepted the item. However, I declined and asked for the refund as previously requested.

I am now waiting for the item to be collected before I can receive my refund. However, there is now no mention of any compensation for the poor experience I have had. I have wasted a lot of time and money on this purchase, and the stress and frustration caused by the poor service is unnecessary.

Overall, I am extremely disappointed with Aldi's customer service and would not recommend them to anyone. I will be sharing my experience with others to ensure that they are aware of the poor service I received.

I went to Aldi's once and I don't think I'll be going back. I didn't know anything about the store before I got there. I got a flyer in the mail and I thought I'd check it out. The flyer didn't say anything about needing a quarter to use a shopping cart, so I didn't bring one. I didn't have any cash either, so I had to carry my stuff through the store. The prices weren't any lower than other stores in my area like Save-A-Lot, and sometimes they were even higher than Walmart. I didn't buy as much as I needed to because I didn't have a cart.

When I got to the register, I bought a bag to put my stuff in. The cashier put my stuff in a cart instead of letting me grab it as he scanned it. I thought he was going to push the cart over to the bagging area so I could bag it there. But when I tried to push the cart after I paid, the cashier snatched it away from me and said I couldn't take it. If I didn't have my little girls with me, I would have punched him in the nose. He hurt my arm because I have bursitis in my shoulders. Even my 10-year-old daughter was mad at the way the cashier treated me.

I don't think I'll be going back to Aldi's again. I'll drive 20 miles out of my way to avoid shopping there. The first visit was enough for me.

I've had some experience with Aldi, both as an employee and a customer. I have to say, the way they treat their employees is just terrible. The stores are always understaffed and overworked, but Aldi only seems to care about making a profit. It's just another corporation that's more concerned with buying garbage than actually helping the communities it serves.

As someone who has worked for Aldi, I can tell you that they apply all sorts of training and rules to their employees, but they don't seem to care about any of that when it comes to making a profit. For example, I once had a customer complain about me because I was supposedly slinging items into their cart too fast and being rude. That night, my unqualified manager chastised me for the complaint and then for still being too slow when checking people out! It's just ridiculous.

Aldi also seems to employ a lot of unqualified office employees and store managers, while treating their store employees like garbage. They don't seem to care about the fact that store employees are constantly lifting heavy items and risking injury, while the office employees get all sorts of perks like physical therapy. It's all about appearances for Aldi - they want the "white collar" employees to vote them the best company to work for, while the store employees are left to ruin their backs and bruise their bodies.

All in all, I would strongly advise against shopping at Aldi. They don't care about their employees or their customers - all they care about is making a profit. So please, #DONT SHOP ALDI anymore. Thank you!

I've been a loyal customer of Aldi for quite some time now, and I must say that their countryside creamer has been my go-to for my morning coffee. However, I've noticed that lately it hasn't been doing the trick. Even when I add more half-and-half, my coffee still remains dark. I've been buying this product from both Walmart and Aldi's, but I guess I'll have to stick with Walmart for a while until Aldi's gets their percentage correct. It seems like it's more half skim milk and half regular milk with the last quart or two that I have bought.

I usually drink a combination of Aldi sold Beaumont coffee and their donut shop coffee mixed, and sometimes I add just a little espresso or vanilla. I always check the darkness of the coffee itself once brewed. However, after a few Mr Coffee pots with no espresso and a quarter cup of Aldi creamer, my coffee was still very dark. So, I used the carton up rapidly and figured I better switch over to the Walmart Great Value brand.

Aldi administrators, please don't blame this on Gladimir Putin's war. And I can only hope that such a large worldwide corporation with German roots would send some sympathetic donation dollars to the Ukrainians. Sorry, I just had to slip that in. As the town I shop in is predominantly a Jewish neighborhood, I appreciate Aldi's efforts to give back in the small yet largely unknown way.

For the most part, I love the deals on the foods that I do buy from Aldi's. However, prices do change, and sometimes rapidly. Despite this, I still find myself coming back to Aldi's for their quality products and affordable prices.

I recently visited Aldi on Commercial Blvd in Ft Lauderdale to pick up a few items. I paid with cash and was due $5.70 in change. However, when the cashier opened the cash box, I noticed that she only counted out 7 dimes. I politely asked if I could have 2 quarters and 2 dimes instead, as I had seen several quarters in the cash box. To my surprise, the cashier told me that the quarters were for the store and the dimes were for the customers. I knew this wasn't true, as I had received quarters as change from this very store before.

When I refused to take the dimes, the cashier threw them on the floor and instructed me to pick them up if I wanted my change. I was taken aback by her behavior and told her that this was not the way to treat a customer. She then handed me 2 quarters from a small container to the right of the register. However, when I went to pick up the 2 dimes I was still owed, the cashier violently grabbed my arm and shoved me backwards. I was shocked and told her to never put her hands on me. I also informed another employee who was nearby that I had just been assaulted by the cashier and asked for the manager.

Despite the incident, the manager never came over to ask me what had happened. This was extremely concerning to me, as a customer's safety should always be a top priority. The woman who assaulted me was a blonde-haired, full-figured woman with glasses. While I understand that people have bad days, getting violent with a customer is completely unacceptable. For these reasons, I will never shop at Aldi again.

Aldi is a great store for those who want to save money without sacrificing quality. The store offers high-quality Storebrand items at a fraction of the cost of other stores like Walmart or Target. While you may have to bag your own groceries or return your cart to the corral, the savings are well worth it.

One of the best things about Aldi is the produce. It's top quality and dirt cheap. The cheeses, meats, and canned goods are also excellent and rival any named brand. Seasonal items, cookware, and more are always a great value. I recently bought a porcelain pot for $20 that had a couple of minor chips in it. A comparable name brand pot would have cost me $120. While it's not brand new looking, it's going to last just as long and I saved $100.

Another great thing about Aldi is the prices on eggs. When they have them, they're half the price or less than other stores like Publix or Kroger. And they're just as good. If you pay attention to the specials and discounts in the store and have a freezer or space to stock up, you'll find amazing values that aren't possible elsewhere.

I also prefer Aldi's snack foods to the three times higher priced Fritos and Lays. There are cookies and baked goods that rival the Girl Scouts and name brands for a quarter of the price. I'm lucky enough to be able to shop off-peak, so lines are never an issue. While some may complain about the cashier at Aldi, at least you have human interaction. When I go into Walmart anytime of the day, the self-checkout is always five people deep.

I've also found that if I buy 20 items at Walmart, five of them are miss-priced and ring up for a much higher price at the checkout. I spend hundreds of dollars a week at Aldi, always check my receipt, and have never found one error in pricing. Even the sale and reduced items ring up properly for me.

Overall, I highly recommend Aldi to anyone and everyone. It's a great store for those who want to save money without sacrificing quality. Just be sure to pay attention to the specials and discounts and have a freezer or space to stock up.

I gotta say, I'm not too impressed with Aldi. I've been to a few different locations in different states, and they all seem to have the same problems. First off, the employees always seem overworked. There's usually only one cashier, and they're always swamped with customers. If you only have a few items, you're gonna be waiting in line for a while.

And when you finally get to the front of the line, the cashier is always in a hurry to get you out of there. They toss your receipt at you and start ringing up the next person before you've even had a chance to grab your bags. And speaking of bags, you're on your own there. Aldi doesn't provide them, so you gotta bring your own or buy some at the store.

The stores themselves aren't much better. They always seem kinda dirty and unkempt. And the employees never seem happy to be there. It's like they're just going through the motions.

And don't even get me started on their online customer service. If you have a problem, good luck getting a response. And if you do get a response, it's usually just a generic message telling you to go back to the store to resolve the issue. They don't seem to care about their customers at all.

Overall, I'm not impressed with Aldi. They seem like a company that's more interested in cutting corners than providing good customer service.

I absolutely love shopping at Aldi! The prices are unbeatable and the quality is top-notch. Even though there are some checkout snafus at the East Providence, RI store, I still continue to shop there. One of the issues is that there is no express checkout, which means that there are always a few frustrated customers in line with only a few items behind someone with a full cart. Another issue is that there is no bagging area attached to the register, so the checkout people put your items into a spare cart. You then have to either pick it up by hand or swap carts. I prefer to bring my own small folding cart and transfer my items into it. The employees are usually good about moving the cart over so I can load my items while they ring up the next customer. However, sometimes it doesn't go smoothly and I get a blank stare. This happened on a recent visit when I asked the hippie-looking checkout kid (a young Jerry Garcia) to move the cart over so I could load my items. He blankly replied, 'I can't do that'. So I started loading my items right there, and predictably, the next lady in line started complaining that I was in her way. The checkout kid finally swapped the carts, but it was awkward. It's ironic that Aldi sells the same mini carts I use, pictured full of groceries, yet doesn't seem to easily accommodate them in the checkout line.

I recently went shopping on Halloween Saturday, and like most Saturdays before, there was a single, long checkout line snaking all the way down one of the shopping aisles, preventing customers still shopping from reaching any of the merchandise there. The harried checkout guy (same guy as before) yelled 'Neext!' to each customer in succession while three female employees congregated at a closed register chatting and laughing, ignoring the waiting throng. As I checked out, he barely spoke a word to me, and his attitude seemed to reflect the general chaos of the checkout area, and it's not even the holidays yet. I know Aldi tries to reinvent the wheel in a lot of their store features, and it works, keeping prices low. But, I don't think the checkout process is a good place to do that, meaning they really need a '20 items or less' lane to keep things orderly. There's a reason why other grocery stores have used it for years, it works by giving customers a choice in how long they choose to wait.

I recently visited Aldi on Laporte Way, Dallow Road in Luton to purchase some batteries for my cat flap. Although Aldi is not my usual supermarket, I have visited this store a few times before to purchase items such as batteries, black bags, and cat bed products. On March 24th, 2023, I entered the store at around 7:15 pm and picked up a basket to browse the aisles. I picked up some items such as wet wipes, freshener, chocolates, and batteries, and then proceeded to the till to pay. After purchasing my goods, I went to the packing section to put them into my shopping bag.

As I started to walk towards the exit, a woman in her late twenties with a mousey coloured ponytail approached me and asked to search my bag. Her name was Abi/Abigail, and she was accompanied by an Asian security guard. I handed my handbag to the guard without complaint, as I had nothing to hide. However, the deputy manageress accused me of being a "thief and shoplifter" and claimed that I had already been banned from the store. I was shocked and upset by these accusations, as I have never been banned from any store and have never been accused of shoplifting before.

Despite my protests, the deputy manageress refused to apologize and even made me feel uncomfortable by smirking at me. I started to cry, and she asked me to leave the store. However, the security guard who had checked my bag followed me to apologize. He knew that I was not a shoplifter and had tried to dissuade the deputy manageress from targeting me, but she was set on a course of action. He even stated that the reason she targeted me was because I was Black, which was a shocking revelation.

When I returned home that evening, I was deeply distressed by the incident. I have never been stopped in any store or accused of shoplifting, and I felt violated by the deputy manageress's actions. I phoned Aldi on March 25th, but they did not respond to my complaint. Eventually, I found a number for Aldi headquarters, and the Area Manager suggested antiracism training and an apology from the woman. However, I told him that the apology ship had sailed, and research shows that anti-racism training is ineffective.

I have sought legal advice because I want the deputy manageress to recognize that I am not a shoplifter. I am scared of going into many supermarkets and have started to stick to ones where I know the staff and have chatted with them before. I am also scared of wearing my green coat, which the deputy manageress used as a pretext to search my bag. Due to this incident, I will never go to any Aldi store ever again.

I have to advise Black/Asian shoppers not to go to the Aldi, Dallow Road, Luton store, as it seems that they are treating minority shoppers badly. I have asked Aldi to produce a single piece of CCTV evidence ever showing me shoplifting in their store, but they will have none. I have submitted a formal complaint, but I explained to the Head Office that the only way they will fully understand how wrong they got it is if I take them and the manageress to court. If this stops them from mindlessly targeting other innocent shoppers, then this will be an added bonus.

When I opened this unopened bottle at my home, poured half a cup, and attempted to take a drink of it, only to know the moment the liquid product was in my mouth, it had a strong chemical odor and sting while in my mouth. I knew it was a strong cleaning agent of some kind that got into the bottle and then the bottle was filled. I have the liquid here with the original bottle. I request to be contacted asap, as other barissimo coffee products could be trainted with a foreign substance not intended to be sent for purchase to the public.

I bought the product at aldi's located at: 1481 sw pine island rd, cape coral fl 33991. The bar code reads: [protected], best by date: 11-16-2024. I can be reached at my home address: 4852 flamingo drive, st. James city fl 33956, cell: [protected].

Thank you,

Gina lagarce

Not enough information on the Australian website for Customer service Contact,

I refuse and will not even try contacting any store through Social Media Platforms (I do not trust Them), Aldi either has Customer Support to Contact or they Dont.

Contact page also doesnt supply enough Information or allow contact to Customer Service Support..

I am trying to find out if I can Purchase online and have the Order be sent "through Australia Post to my Location which is like *8 Hours away from the Nearest Store"?

BUT there is no option besides social media (which I no longer trust) to ask anyone this question...

Went to Aldi seacroft leeds on Saturday 24 at about 6.45 my partner tripped on the wheel of a cage trolley in the isle and complained to a member of staff I think her name was Donna she shrugged me of and said it’s not down to us and wasn’t her problem she was very dismissive in the process of trip g I hurt my finger quiet badly I am complaining because if I could easily trip then it could happen to a elderly person I think something should be done and cage trolles should boy be left in or a side of a isle that’s basic health and safety my name is Philip smith

I have tried to contact you on your customer services chat line but this was absolutely useless.

My grandaughter is 7 mts old. She has been on your Mamia infant food 1 -since birth and has thrived well so I now wish to offer her Mamia 2 but when i enquired in my local store the manager told me that you do sell this but it is not stocked in Aldi New Southgate store London

He told me I'd have to find out which of your stores in London actually sell it and i'd have to travel wherever to buy it. I'm in my seventies and not as active as i used to be.

I was so disappointed with his response and ask if there is some other solution you could offer. I await your reply

Thank you

Mrs S MacLaren

*9478 470/049/001/015 01/27/24 02:44 p.m. we had company and we purchased 4-family size enchiladas and we cooked them for 75 mins, When they were done we served them buffet style, with tortilia chips and refried beans. The enchiladas were terrible they tased sour and they tasted like they were freezer burned. the enchiladas were so bad when you picked them up they fell apart and crumbeled and you could not even eat them. The cheese was so strong it made one man throw up. It ruined our dinner for 11 people. This is my first time to have a bad experience with Aldi. WILLIAM SHEARON 1257 NEW HOPE ROAD, JOELTON, TN [protected] MAIL REFUND CHECK TO ME PLEASE REFUND MY MONEY BY CHECK OR ON MY CARD [protected]@gmail.com THANK YOU RETURN TO MY CARD I USED $59.96 for Enchiladas $59.96 3 Refried beans 2.97 = $68.81 = REFUND $73.45 Tortilla Strips 4.29 tax $ 4.64 Mild Salsa 1.59

I put my products on the belt before the POS.

The attendant didn't wait for the previous Customer to finish at POS.

Started to push my items through. i said ill pit the items in my lunch pack, i put my frank green water bottle on the silver part next to the attendant however the items were piling up as the belt kept rolling and the attendant knocked over my frank green water bottle and smashed photo attached.

No apology or compensation for his fault only to me and purchasing add on water to my transaction that i didn't need to pay.

I'm seeking compensation as i have had to purchase a new lid and extra water this day.

Bought Aldi Cream useby date 16/9/23. From Churchill Centre Store S.A.

On the 7/9/23 put it on a Bakery $15 Apple Pie when having friends for Dinner. The cream was put on everyones pie and my Husband started eating and on first bite spat it out and no one could eat it. The taste was horrific it was off as something else was in it, just disgusting.

Date: 9/1/2023 Time: 1i:00 am I opened a package of Happy Farms cheese slices and to my amazement, found they were not indiv

dually wrapped. They clumped together and were difficult to separate. I opened a second package, same ordeal. I checked the three remaining packages, and they were fine. I returned the 2 packages of unwrapped individual slices to the Aldi's location I had purchased them from. I fully expected an exchange or refund on my purchase. I was very surprised when cashier/clerk stated the packaging was normal. I am sure this can't be true. Cashier would not allow a refund or exchange. Needless to say, I was very disappointed. I will not risk me or my family's health if this is standard business practice. I have been an Aldi's fan for 8 years. First complaint.

Customer before me dropped cottage cheese and Cashier acted like it was fine then started to get a attitude throwing everything in cart and not being careful disappointed in the way food was thrown into cart surprisingly didnt bust eggs or smashed fragile items like bread or jar of pickles! Management ignored me when I tried talking to them. The level of environment and energy was very uncalled for. Cashier and another worker joked how "females bathroom has a rave going on" very disappointing that a business can treat someone so vile and degrading. And sexist with the females like that. Happened today 8/25/23 from 430 to 5pm.

About 2p.m 23/08/2023 I visited Aldi store at Hurstville, I bought some items ,after returning home I checked the invoice and found that an item was booked twice, the invoice details as follows:

the item which was booked twice is 711898 coke 6x375ml 7.99$

terminal [protected] reference 288961 time 13:50

At the end of the invoice Warranty 711898 coke 6x375 ml coke classical 6x 375ml