I would like to express my deep disappointment at pick n pay. I have a few points of dissatisfaction I want to point out. pick and pay has blocked my store account without prior notice. Prior to this, I was called by a male agent who requested payment and I made the payment. I further went on to call the call centre to verify this a couple days later and was informed that payment did not go through. I went to shop at a store and shopped. Days later I was called by an agent who asked me about payment and stated I paid the above amount and asked him to send me a statement of account and payment due which he did, and as reflected my account was up to date. And only then did I go to shop (well that was the reason for my call at the call centre, which proved fruitless) and next payment due was r142 in july 2020.
I then went to shop again and my card was now blocked., when I called the call centre I spoke to a yolanda who informed that my card is blocked due to the covid and customers are to pay bills asap!!!. the call cut when I asked to speak to tm. I called again., I spoke to an amanda. Who then said to me the account is blocked due to the late pymnt on the account, and that customers were informed about the blocked as it was uncertain times etc... I was at the store at that time with my purchases and was not allowed to shop, I asked for a senior, a davido who was a supervisor who also was not helpful, sated that the agent was new and failed to notify me of my block on the account (I dont understand how that is an excuse i can accept from such a reputable company) as my account is still blocked
