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Pick n Pay Customer Care Service


Pick n Pay Retailers (Pty) Ltd

101 Rosmead Avenue, Kenilworth
Cape Town
South Africa - 7708

Customer Support Phone Numbers

+27 800 112 288(Customer Care) 10 6
+27 860 303 030(Online Shopping Help) 3 7
Mon8:00 AM - 7:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
Thu8:00 AM - 7:00 PM
Fri8:00 AM - 7:00 PM
Sat8:00 AM - 7:00 PM
Sun9:00 AM - 5:00 PM

Pick n Pay Complaints & Reviews

Pick n Pay / no customer service

Tania Michelle Steyn on Mar 18, 2019

Good day, I put in a query to Pick n Pay Lemon Tree and still have not had a response from them. If this matter is not addressed, I will take it further. Below is the response from them and to date, nothing further. Email was dated 14/03 Hi Will chat to my butcher and get back to you From...

Pick n Pay / atrocious service from unprofessional and arrogant manager

Nireshen Mudaly on Mar 17, 2019

My wife and have always been regular shoppers at Pick n Pay Ottery. We were always faced with the inconvenience of purchasing meat such as texan steaks or sausage which has always gone off. My wife prefers not buying meat at the store and has always warned me about the poor quality of Pick...

Pick n Pay / online shopping overcharged my credit card

lollijane247 on Mar 17, 2019

Good day team, I was very happy with your new online-shopping-R40-delivery slot-service and spending R40 is now worth it to have my goods delivered. I chose a morning slot on Thursday, 14 March 2019, but did not receive an sms as to when my goods would be delivered, so I waited at home...

Pick n Pay / bad service

Sonja Arendse on Mar 13, 2019

I'm extremely disappointed in the service that I received from Pick 'n Pay in Claremont today. Firstly, I took a packet of rice cakes from the shelf. Someone who walked past me made me aware of the big hole in the bag. I don't know why I didn't see it initially. Then I got to the till. I...

Pick n Pay / service from. owner of cycad pick pay

Sally48 on Feb 28, 2019

Good day I complained about the doughnuts I bought over and over from. Pick pay cycad and the owner send me a r200 cm voucher whe I have been buying from pick pay cycad for over 10 years and then I bought a carrot cake and a madeira cake that ws so dry we could nt eat it then I complsinwd...

Pick n Pay / wrong advertising and manager skills

Martin33viper on Feb 24, 2019

Good day I would like to complain about servise, on the 24 of feb I went into pick and pay linton grange getting more than one item, when I saw the flasher stating marlon's shampoo on special assorted it stated, so I took the tick and flea one coz it was with the others. After going...

Pick n Pay / horrible service

Rozaantjie on Feb 21, 2019

Good day, Today, I was @ Pick n Pay Newton Park, Port Elizabeth at around 12:30pm to buy lunch, but the service was HORRIBLE!! When I wanted to order some chicken nuggets and chips from your Hot Foods Counter, the lady who served me (Her name badge said Leigh-Ann) was absolutely rude!...

Pick n Pay / brand fruit juice (grape & apple) flavor

Melissa Boshoff on Feb 14, 2019

I bought a Pick n Pay brand fruit juice (G**** & Apple) flavor at Wonderboom Junction Shopping mall. The expiry date is not visible at all, I tried to open the juice bottle and it exploded in my face causing damage to my left eye and painful ears from the loud banging sound when the...

Pick n Pay / there was no bacon

GHeart on Feb 13, 2019

I called the Manager this morning to question why I could not get bacon in the Tokai Pick n Pay and was told that it was because Moslems do not like it. The Manager cut me off before I finished speaking to him and before he gave me an answer. I tried calling again but no one picked up. I...

Pick and Pay / uselss customer support from pnp - from day one, no response from pnp to date

FriendlyCustomer on Feb 12, 2019

I have called Pick and Pay more than once, have sent more than one email (received zero response) I have logged a complaint on the best was that on the latter they "responded" to say they will investigate and contact me...??? How...?? They don't have my problem...

Pick n Pay / wrong label on promotions

Azola Sifuba on Feb 12, 2019

I went to Pick n Pay Wonderpark mall on the 10th February 2019, there was a promotion in store, the R100 promotion, it clearly said any 5 for R100 next to the sunlight liquid soap products, I bought 5 and to my surprise I was charged the full price of the product(R29.99 x5), I went back to...

Pick n Pay / long queues at tills at pnp, paarl mall branch

Jenny Moore on Feb 11, 2019

Yet again we stood in a long queue at Pick n Pay, Paarl Mall branch this Monday, morning 11th February 2019. A young mother with a tiny baby called the manager over querying this and I overheard him say that there was a shortage of till operators due to absenteeism. Well I have heard that...

Pick n Pay / deli - old stinking pastrami

zaakierah van der schyff on Feb 11, 2019

Good day, Sent the below email to the customer service "[email protected]" email address found on the website, still havent received any response, absolutely pathetic service!! Date of purchase 27 jan 2019 Email dated 30 jan 2019 below: Good day pnp, Re: outdated pastrami...

Pick N Pay Evaton / bad attitude by the supervisor

Mapula1 on Feb 10, 2019

I saw rice that was R19.99 at the till it was R39.99 so the cashier asked supervisor to check instead of telling me nicely that the price I saw was for brown rice she gave me attitude called me to look and read, I found that inappropriate I apologized she just walked away, we all make...

Pick n Pay, Norwood Store / bad customer service, teller and packer

AngelaLF on Feb 8, 2019

Date of incident, 7th february 2019 time 16h26 Pnp norwood, gauteng Till slip reflects *266 866 2005 930514 17 Bar code 99910220050172668663 Cashier, beauty kgabi and packer? This is the 2nd time I have visited pnp norwood, gauteng this month, february 2019, and have left the store...

Pick and Pay Woodmead / product and service

Disillusioned shopper on Feb 6, 2019

When I do smart shopper card when I get to the till the stock and quantities that I have bought to the till are wrong eg beetroot 400g special there is only 375g bottles in stock... Pick and pays reply sorry we have run out... Stock varieties are getting less and less. Prices on shelves do...

Pick n Pay / the products of the arena park chatsworth pick n pay express store

Kabitha on Feb 4, 2019

The pastries I purchased from there recently looked very appealing and appetizing to the eyes, however the taste was far from delightful. It was rather disappointing and left a stale aftertaste. First of all, for a Sunday afternoon, there were barely any baked treats at the store. This wa...

Pick n Pay / ironing board

Thabiso Makunyane on Feb 4, 2019

My name is Thabiso on the 10th January 2019 i went to Pick n pay Middelburg mall mpumalanga around 14h00 to buy an ironing board.Upon arrival i went to the ironing board shelf, there were 3 spaces where they put them the Maxicor ones.One for R469.00, one for R249.00 and one for R229.00.I...

Pick n Pay / flight booking

Desiree Ngobeni on Feb 4, 2019

Good day. My father booked a plain ticket for my brother on the 26 Jan 2019. After booking the teller asked him to check the details before leaving. He checked and found that the details were not correct, a ticket was booked for Vernon Mathebula instead of Vernon Mathumbu. The lady had...

Pick n Pay / pensioner discount

Sandi Topliss on Feb 4, 2019

All the small Pick n Pay stores give pensioner discounts. Whwn shopping the teller is able to give a discount against the total of shopping purchased. Woodmead Hyper operates on a pensioner discount voucher book system. However, since end December they just say they have not received any...