Menu
Pick n Pay Customer Service Phone, Email, Contacts

Pick n Pay
reviews & complaints

www.pnp.co.za

Learn how the rating is calculated

1.2 783 Reviews

Pick n Pay Complaints Summary

42 Resolved
736 Unresolved
Our verdict: If considering services from Pick n Pay with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Claimed
Pick n Pay has claimed their business profile
Click here to get notifications about new complaints of Pick n Pay. We promise not to send you any unrelated messages
Share
Write a review
File a complaint

Pick n Pay reviews & complaints 783

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
5 reviews
Sort by:

Newest Pick n Pay reviews & complaints

ComplaintsBoard
C
2:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pick n Pay - Pick n Pay brand pies

On the 26/01/2024 I phoned the customer care service and lodge a complaint with Prudence. I distinctly told her several times that I purchased the product from Pick N Pay Tokai Junction. Prudence assured me that she had captured Tokai Junction store and that a Manager would call me back. Approximately a week later I receive a call however from a Manager...

Read full review of Pick n Pay
ComplaintsBoard
V
5:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Aim microwave brought back for repair

The job card number is 08728 brought back the 18 December 2023 because it was not making the food warm.

I was in the store on the 13 January 2024 and was told that the unit was collected and that we will be contacted which never happened.

As per the attachments you can see how many times, I phoned Pick n Pay to follow up on my repair and each time I phoned I was told that Thulani will contact me back this never ever happened.

Yesterday (14 February 2024) I phoned and wanted to speak to a manager with was Elliot.

Also phoned him back after 3 hours after my first phone call in the morning.

He promised me that he would phone me back this has not happened.

I would like to know what is going on because not even management can take the time to phone me back as a customer.

NOT HAPPY [protected]

Confidential Information Hidden: This section contains confidential information visible to verified Pick n Pay representatives only. If you are affiliated with Pick n Pay, please claim your business to access these details.

Read full review of Pick n Pay
View 0 more photos
Hide full review
ComplaintsBoard
M
2:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Online order placed 05.02 - still not delivered 06.02

Good Morning

I placed an order 05.02 @10:12, only option to choose delivery as 14:00-16:00

@15:50 I phoned in as the order shows completed but no update on delivery, I phoned in 4x there after which I was advised they cannot get a hold of the driver or the store, at 16:20 I told the lady to please CANCEL the order and arrange a refund. This morning 06.02 I phoned in again as the order still has not been cancelled, I was advised they cannot get a hold of the store to find out what is going on, several calls there after still the same story. My order has still not been cancelled, no refund and also could put me through to a supervisor.

This is unacceptable as I paid for an order I didn't received, it cant be cancelled, I cant be refunded and nobody can assist me over the phone? Order #[protected]

Desired outcome: Refund and ACTUAL FEEDBACK OR SOMEONE TO RETURN MY CALL AS PROMISESD SEVERAL TIMES

Confidential Information Hidden: This section contains confidential information visible to verified Pick n Pay representatives only. If you are affiliated with Pick n Pay, please claim your business to access these details.

Read full review of Pick n Pay
Hide full review

Is Pick n Pay legit?

Our verdict: Complaints Board's thorough examination reveals Pick n Pay as a legitimate entity with notable strengths. Despite a 5% resolution rate on customer complaints, which invites a closer look, Pick n Pay stands out for its commitment to quality and security. Clients considering Pick n Pay should delve into its customer service record to gauge compatibility with their expectations.

Pick n Pay earns 91% level of Trustworthiness

Perfect Trust Endorsement: Pick n Pay achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Pick n Pay. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Pnp.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Pick n Pay website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Pnp.co.za appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Pick n Pay has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 778 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
S
6:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Fridge

My fridge broke which was still under

5 years warranty and on the 14 of December 23. I sent an email for the complaint to customer service and they said they have forwarded the complaint to the store.where I bought the fridge at pick n pay hyper South Coast.

Till today I still have not received a solution for this I gave them all the documents on time.

I am very disappointed of the poor service I received from them.

Now I am stuck with a fridge that is not working.

Confidential Information Hidden: This section contains confidential information visible to verified Pick n Pay representatives only. If you are affiliated with Pick n Pay, please claim your business to access these details.

Read full review of Pick n Pay
View 0 more photos
Hide full review
ComplaintsBoard
P
2:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Store employees.

Today at 10:08 in the morning I walked into Pic n pay at wonderboom junction, wanting to buy a vape at the front, greeted the cashier, he completely ignored me and continued to look at his phone standing there for a good 20 seconds and there is absolutely no one willing to assist, so I walked out feeling completely embarrassed! It is not the first time something like this happened, but today was the last time!

Confidential Information Hidden: This section contains confidential information visible to verified Pick n Pay representatives only. If you are affiliated with Pick n Pay, please claim your business to access these details.

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
M
3:44 am EST

Pick n Pay ASAP PICK A PAY MITCHELS PLAIN 7 Jan 2024

Very angry still for an ASAP order that was 3hours late. Order at 10;27 only to receive order at 13;19. No apology from driver as he stated that it was not his fault. Shop was not busy, and my order was packed and stood there being ignored, and this was not the first time I've ordered. We (had visitors)

had a very poor Sunday lunch due to the lateness of my order. Your ASAP customer services are useless. logged 4 complaints only to receive a response at 18;00 to stated that your query was resolved. Really!

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
T
11:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pick n Pay - Service

I always shop at Pick 'n Pay, The Avenues, Hilton and have ALWAYS received the most OUTSTANDING service, I know your products and the quality thereof. I am on a business trip to Richards Bay and needed to get some very necessary items, so I decided to pop into your Meerensee after work... what a DREADFUL experience. The store was not busy, I needed to find...

Read full review of Pick n Pay
ComplaintsBoard
T
4:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Pick n Pay Greenstone

Generator not working. Dangerous and unsafe conditions exist during load shedding. Staff was understandably on edge to to higher shoplifting risk. Shop was dark and hence dangerous to clientele most of whom were elderly seeing as it was a Wednesday and pensioners day. Unacceptable. Occurred on 3/01/ 2024. Load shedding was announced to continue from 2/01/2024.

Desired outcome: Fix the generator and get your management here sorted. This I bad management.

Confidential Information Hidden: This section contains confidential information visible to verified Pick n Pay representatives only. If you are affiliated with Pick n Pay, please claim your business to access these details.

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
L
12:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pick n Pay - Store manager returns and refunds. Pick and Pay Hypermarket - Durban North

Store: Pick n Pay hyepermarket – Durban North KZN On the 29th December 2023 I purchased a Goldair Air fryer as my tried and tested Phillips Air Fryer had breathed its last, having served me faithfully without a single problem for more than 7 years. The sales lady indicated that the Goldair was a good equitable brand and I had no reason to believe...

Read full review of Pick n Pay
ComplaintsBoard
S
2:19 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pick n Pay - Poor service 2kg omo liquid

Good morning, My complaint was escalated, still not resolved or any feedback from the store. I was on a business trip to Uvongo Shelly Beach on the day of Black Friday. I went to purchase the 2kg Omo liquid which was advertised for R59. As i got to the shelf I noticed the price and I asked a Pick & Pay employee who was at the detergent section, informed...

Read full review of Pick n Pay
ComplaintsBoard
P
1:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pick n Pay - Management

Good day, I’m writing this note with great anger, disgust and disappointment. I am a young female who lives in Westlake. I was at the Pick ‘n Pay in Steenberg, close to Reddam house on Sunday, 10/12/2023. I walked into the store, I agree that I had been having some drinks so I was not my soberest at this time. I walked in chiming a song we had been...

Read full review of Pick n Pay
ComplaintsBoard
D
6:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Delivering short of order quantity

David Tannenbaum. PnP Smart Shopper [protected].

I am in the UK. (Tel [protected] 729056 email [protected]@sky.com) I ordered a birthday surprise for a friend.

Online o/n [protected] for delivery in Silverhurst/Constantia Cape Town.

Placed on 03/12/23 for delivery 08/12/23 for 6x6 JC le Roux Le Domaine.

ONLY 3 x6 were delivered and a birthday party almost ruined.

Notified PnP of short delivery, call ref [protected] on 08/12 and on 09/12 the day of party, nothing had been done.

PnP notified again by phone, to be told "It's the weekend" and the store (PnP Hyper Ottery) is not responding. They're busy!

Thank goodness for Checkers nearby and one of the guests who saved the day.

I request a refund for the 3x6 not delivered together with the delivery charge. Totalling R265.00 + 3 calls charged to me at GBP 15.00 = ZAR 360.00

Claimed loss: R625.00

Desired outcome: Refund

Confidential Information Hidden: This section contains confidential information visible to verified Pick n Pay representatives only. If you are affiliated with Pick n Pay, please claim your business to access these details.

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
J
6:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Delivery service

Hi.

On Friday 24 November 2023 I placed an order to be delivered to 33 Lucas Street Newton park port Elizabeth at 9h40 in the morning.

It was refreshments for our paying guests.

The app said delivery will take place 11h00-11h30. By 13h00 the order still has not arrived and our clients left very disappointed and angry causing me a big loss in money/income.

I tried calling and setting this poor service right but was unsuksesfull in my attempts with pick n pay.

Is there anything you can do to help with my already loss in income and most probably future business loss from this specific client due to your poor lack of service..?

I await your speedily reply.

Jacques

[protected]

[protected]@gmail.com

Claimed loss: Unhappy clients canceled their stay

Desired outcome: Loss of income replacement reimbursement

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
M
12:57 am EST
Verified customer This review was posted by a verified customer. Learn more

Pick n Pay Expired products

This experience left an unsatisfying taste in our mouth, but literally did the yoghurt we ordered. We placed an order online, it was delivered Saturday morning after all the complications of completing it anyway.

With the order were yogurt ( on a deal ). When we wanted to use it Saturday night to serve to our guests, as part of a salad, we came to terms that the taste was off and It has expired the 19th of November. With an embarrassed face we had to take the bowls from our guests.

I phoned the customer service Sunday 3 times, and were cut off all those times when they picked up and transferred the call to what relevant department according to them. Till now no one even called back or compensated us for this ordeal.

I am so disappointed in the store Pick n pay and partners for selling expired stuff to us as customers to use. I don't have transport to go to a Pick n pay with this query, after all I don't really have to because the store needs to be sure of the products.

I hope to hear from you soon. I also attached the pictures for your reference.

Read full review of Pick n Pay
View 0 more photos
Hide full review
ComplaintsBoard
M
6:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Two missing liquor gift bottles

On the 28 October 2023 I bought 750ml Jack Daniels for R299,99 which was supposed to be accompanied by two small bottles of Jack Daniels.

I was not given the small bottles and on enquiring I was told there was no stock and that I will be provided with these in the coming week after I purchased the Jack Daniels. On the 4th of November I received a call from Solly indicating that gift hampers have not been delivered and that he will follow up with me again.

To date I have not received any phone call nor my two small bottles of Jack Daniels.

Please assist.

Regards,

Mmamonyane

Desired outcome: Supply my two small Jack Daniel bottles as had been advertised on your promotion catalogue..

Read full review of Pick n Pay
View 0 more photos
Hide full review
ComplaintsBoard
X
4:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay ASAP

It has been 2 weeks since I requested a refund from Pick n Pay ASAP!
Since the 3rd of November till today the 21st of November the funds are not in my account.
For a huge company like this? I am ashamed I ever supported this company.
There is no service response or replies to my frustrations timeously. Replies are given 2 days after. Something needs to be done about this. You cannot hold my funds like.
They send me shots of the refund process, but the funds are not being credited to my account!

Claimed loss: R304.00

Desired outcome: Refund me.

Read full review of Pick n Pay
View 0 more photos
Hide full review
ComplaintsBoard
D
3:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Poor order service delivery

I'm residing in Glen Marais and all the time the bread is not available or even worse most orders are out of stock. The new app is worse and not user friendly at all. All orders are coming from Festival Mall and yet we have two Pick n Pay stores right in Glen Marais. This service around Glen Marais is poorest and mostly when orders are always not available, even when we have bought earliest in the morning. This is the second time complaining about your worst service.

Desired outcome: Fix your asap app and make sure all goods are available.

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
B
2:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Pick n pay asap worst service and app

I placed an order Sunday mid afternoon 29/10/2023 and im still waiting for my dogs food. it is going on to 9am and the app is still stating "up next preparing your order" I use the app as I cant always get to the shop and Checker around me was full for the afternoon.. I regret ever using PNP asap, its not user friendly, you cant track anything on it and no one ever gets back to you, I cant even cancel the damn order

Read full review of Pick n Pay
View 0 more photos
Hide full review
ComplaintsBoard
C
7:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pick n Pay Incompetent customer service

I am typing this email in capital letters for you to understand I am furious.

See the reference number below.

I placed the order at 11:04, confirmed the change of address at 11:14.

I was assured that because my work address falls under canal walk as well, which is closer to canal work than my home, that it would be delivered to my work address.

I called again at 11:52 to confirm the address has been changed and the lady assured me yes it was and she would call the driver as extra assurance.

It was not!

The driver called to say they at my home address!

I called again and spoke to a young man who hung up on me!

I have to apparently reorder the order I placed over 2 hours ago.

Ref: [protected]

Desired outcome: FOR FULL REFUND. OR FOR MY ORDER TO BE DELIVERED WITH A CALL FROM MANAGEMENT TO EXPLAIN WHAT THE HECK HAPPENED!

Read full review of Pick n Pay
Hide full review
ComplaintsBoard
J
4:31 am EDT

Pick n Pay Im complaining about the cashier

Yesterday at 13:16.I went to Protea North Pick n pay.I needed to with draw money as little as R150.00.The cashier by the name of Mpho Mokoma was so rude to me.I greeted her she didn't respond.I asked her to withdraw she gave me attitude and tell me that she doesn't have money.Does the Pick n Pay staff go for induction? Im not happy about Protea North Pick n Pay cashiers behavior.The date:26/10/2023

Time:13:16.

Desired outcome: Email:[protected]@gmail.com

Read full review of Pick n Pay
Hide full review

Pick n Pay In-depth Review

Store Layout and Organization: The store layout at Pick n Pay is well-organized and easy to navigate. The aisles are spacious, and the products are neatly displayed, making it convenient to find what you need.

Product Range and Variety: Pick n Pay offers a wide range of products, catering to all your grocery needs. From fresh produce to household essentials, they have a diverse selection that ensures you can find everything on your shopping list.

Pricing and Value for Money: Pick n Pay provides competitive prices and great value for money. They frequently offer promotions and discounts, allowing you to save on your grocery shopping without compromising on quality.

Customer Service and Staff Assistance: The customer service at Pick n Pay is exceptional. The staff is friendly, knowledgeable, and always ready to assist you. They go the extra mile to ensure a pleasant shopping experience.

Online Shopping Experience: Pick n Pay's online shopping platform is user-friendly and convenient. It allows you to browse and purchase products from the comfort of your home. The website is easy to navigate, and the checkout process is seamless.

Delivery and Shipping Options: Pick n Pay offers reliable delivery and shipping options. They ensure that your groceries are delivered on time and in excellent condition. The delivery fees are reasonable, and you can choose a time slot that suits your schedule.

Loyalty Programs and Promotions: Pick n Pay has a loyalty program that rewards customers with points for their purchases. These points can be redeemed for discounts or special offers. They also have regular promotions that provide additional savings.

Quality and Freshness of Products: Pick n Pay maintains high standards when it comes to the quality and freshness of their products. The fresh produce is always in excellent condition, and the packaged goods are well within their expiration dates.

Hygiene and Cleanliness Standards: Pick n Pay prioritizes hygiene and cleanliness. The store is always clean and well-maintained. They have strict protocols in place to ensure the safety and well-being of their customers.

Return and Refund Policy: Pick n Pay has a fair and hassle-free return and refund policy. If you are not satisfied with a product, they will gladly exchange it or provide a refund. Their customer service team is efficient in handling such requests.

Accessibility and Convenience: Pick n Pay is easily accessible, with numerous stores located in convenient locations. They have ample parking space and offer extended operating hours, making it convenient for customers to shop at their preferred time.

Community Involvement and Corporate Social Responsibility: Pick n Pay actively participates in community involvement and demonstrates corporate social responsibility. They support various initiatives and charities, making a positive impact on society.

Overall Shopping Experience: Overall, shopping at Pick n Pay is a pleasant experience. The store provides a wide range of products, excellent customer service, and competitive prices. Whether you shop in-store or online, you can expect a convenient and enjoyable shopping experience.

Comparison with Competitors: Compared to its competitors, Pick n Pay stands out for its extensive product range, competitive pricing, and exceptional customer service. They consistently strive to meet and exceed customer expectations.

Recommendations and Conclusion: I highly recommend Pick n Pay for all your grocery shopping needs. With their well-organized store layout, diverse product range, competitive prices, and excellent customer service, they offer a top-notch shopping experience. Whether you prefer to shop in-store or online, Pick n Pay is a reliable and convenient choice.

How to file a complaint about Pick n Pay?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Pick n Pay. Make it specific and clear, such as "Overcharged for Groceries at Pick n Pay [Location]" or "Expired Products Sold at Pick n Pay [Location]".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or any other specific issues. Mention the date and location of the incident, and describe the problem you faced. If you had any transactions, include relevant information such as receipts, product names, and prices. Clearly explain the nature of the issue, the steps you took to resolve it, including any communication with Pick n Pay representatives, and the company's response or lack thereof. Detail how this issue has personally affected you, whether it was a waste of time, financial loss, or any other impact.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or other correspondence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Pick n Pay, whether it's a refund, an exchange, or any other form of rectification.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Pick n Pay representatives addressing your concerns.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Pick n Pay contacts

Website

www.pnp.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Pick n Pay?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pick n Pay Customer Service. Initial Pick n Pay complaints should be directed to their team directly. You can find contact details for Pick n Pay above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Pick n Pay. Discuss the issues you have had with Pick n Pay and work with their customer service team to find a resolution.