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Customer Service

+27 800 112 288 (Customer Care)
+27 860 303 030 (Online Shopping Help)
101 Rosmead Avenue, Kenilworth
Cape Town
South Africa - 7708
Mon8:00 AM - 7:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
Thu8:00 AM - 7:00 PM
Fri8:00 AM - 7:00 PM
Sat8:00 AM - 7:00 PM
Sun9:00 AM - 5:00 PM

Complaints & Reviews

Online shopping and delivery hemingways

Order no. [protected] I am a long time online shopper with PnP. Each and every order once one has paid the...

East London Products & Services

Lost smart shopper card

My name is gerhard dedekind and on the 11th of June I found that I lost my smart shopper card. I went to the local branch and they issued me with a new card. They told me to contact RCS to link my credit facility which I did. The consultant asked me to send my id and 3 signatures to the fraud department and I sent it on the 12th of June. I followed up on the 19th and the lady told me that she didn't receive anything and she hung up. I sent another 4 mails with my id and signatures. I sent an email to customer care on the 30th of July no response and yesterday still no response. It is the worst service I ever got. Can somebody help me please [protected]

Security guard service at the entrance of the store

24th june, I was trying to find a hand-basket at the entrance before entering the store because I wa...

Cape Town Other

Customer care

I would like to express my deep disappointment at pick n pay. I have a few points of dissatisfaction I want to point out. pick and pay has blocked my store account without prior notice. Prior to this, I was called by a male agent who requested payment and I made the payment. I further went on to call the call centre to verify this a couple days later and was informed that payment did not go through. I went to shop at a store and shopped. Days later I was called by an agent who asked me about payment and stated I paid the above amount and asked him to send me a statement of account and payment due which he did, and as reflected my account was up to date. And only then did I go to shop (well that was the reason for my call at the call centre, which proved fruitless) and next payment due was r142 in july 2020.
 I then went to shop again and my card was now blocked., when I called the call centre I spoke to a yolanda who informed that my card is blocked due to the covid and customers are to pay bills asap!!!.  the call cut when  I asked to speak to  tm. I called again., I spoke to an amanda. Who then said to me the account is blocked due to the late pymnt on the account, and that customers were informed about the blocked as it was uncertain times etc... I was at the store at that time with my purchases and was not allowed to shop, I asked for a senior, a davido who was a supervisor who also was not helpful, sated that the agent was new and failed to notify me of my block on the account (I dont understand how that is an excuse i  can accept from such a reputable company) as my account is still blocked

Card

PICK n PAY ACCOUNT - MRS IP HOWARD - ID [protected]
CARD NUMBER: [protected]

I have sent this complaint to [protected]@pnp.co.za. Would like to know what the turnaround timeframe is for their response. Their reference of the complaint is 393982.

My name is Alicia Bellairs, daughter of Mrs IP Howard who stays in Port Elizabeth. I am currently living in Cape Town and is the only daughter of the above. My mom is a pensioner and is not in a financial position to pay this account. I am handling her financial affairs and would like to take over this account with immediate effect. My mom at her age has no one to take care of her and I constantly have to stay in contact with her due to her medical condition especially during this difficult time our country is facing.

It is with great disgust that such a large store Pick 'n Pay has no empathy and just deduct the amount owing from a vulnerable pensioner's bank account without her consent during this lockdown period. My mom is almost 80 years old and unfortunately cannot afford to pay this account due to rental and essential commitments.

My mom has no resources to contact nor to email Pick n Pay due to non accessibility and is not by the means to do so. As her daughter I have to assist my mom. She is living alone in a retirement village in Port Elizabeth and it is with great concern to learn that Pick n Pay is not reducing her monthly payments during this lockdown period (COVID-19) our Country is facing.

I request that you please not deduct any amount from her account this month as she does not have the funds to pay. I urge you to please contact me in future w.r.t to this account. Kindly provide me with a breakdown of your statement in order for me to arrange payment on this account.

I am in a vulnerable state and working from home with 2 grandkids does not make life easy which leads to psychological strain on me as a single grand mother in Cape Town being the epicenter. I have tried to call the call centre many occasions and have been cut off. Calling from a cell phone does not make it easier as I do not have a land line from home.

I am grateful for the essential workings during this period and do have empathy for your workers.

My name is Alicia Bellairs and my contact number is [protected].

I await an urgent response to arrange payment on this account.

Regards
Alicia

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The Bedfordview store

I went shopping today 18/5/2020 at around 17:30pm. The manager at the door was extremely rude and started...

rotten eggs. canal walk branch

Second complaint of your food that is rotten and smells off. Once I emailed customer services about the bad fish nd taste from your dehli.. They sent me a email saying I might have missed the response but when I emailed back to say I never had a response from you, you never bothered to respond back.. Now halve of the batch of eggs I bought from you was rotten. I emailed your customer service and got an email back saying I might have missed your response but you never responded to me. I emailed you back to say that you have never responded back but you didn't bother. Are we paying to buy rotten food? Should we be paying to die?... I posted on your fb page but my post got blocked... Disgusting serving... I am shocked that i've supported your device for years... I'm dusgusted, upset and irratated that you would treat me like this.

rotten eggs. canal walk branch
rotten eggs. canal walk branch
rotten eggs. canal walk branch
rotten eggs. canal walk branch
rotten eggs. canal walk branch
rotten eggs. canal walk branch
rotten eggs. canal walk branch
rotten eggs. canal walk branch
rotten eggs. canal walk branch

online delivery - [protected]

Placed an order in the 25th March, at an agreed time slot available in their website for the 4th April. It'...

Online shopping

I am still awaiting order #[protected], which was supposed to be delivered on friday, 2 april 2020 (please...

Do not answer emails sent to them for answers

We have been sending them emails about a non-compliant electrical product which Pick n Pay is selling and they do not reply

Service

I have a voucher from an international manufacturer for replacement of faulty product. At the checkout this voucher caused a problem involving 5 staff members for about 20 min. Eventually one of the supervisors said that this is not a voucher bespite the word being in big bold letters, to be honest the staff were making little to no effort to assist. In frustration I left my entire shop and went to another retailer. PnP spend some time to train your staff.

becks non alcoholic beer

pick n pay has advertised beck beer for 49.99 and cannot keep to their advertising

AIM 9 Fin Heater

I bought heater and was within the warranty i brougth it back 19/06/2019 because it gets warm but doesnt distribute heat, it was taken for repairs since then ive been driving to the store to follow up and get refeered to the manager named Thabo who promised to call me back everytime and never does, its almost a year i took in my heater and still waiting with no update/feedback of whats causing the delay

Teller

I was given a bad attitude by a teller at till No 5 her name is Lebohang around 11h39 these morning. I asked...

clothing

Not a complaint: I would liek to firstly, commend pick n pay for the amazing clothing range that they keep...

CashBack/Withdrawals

The service at this Pick 'n Pay is pathetic. Whenever a customer wants to a withdrawal or cashback at...

Two dresses

Over the last year I purchased two lovely dresses from Pick n Pay Clothing in Port Elizabeth. See photo...

customer service at cashiering points

Poor cashiering service Wednesday 29 January 2020 between 17:00 - 18:00 Till No 11 . The interaction to us the client doesn't exist. Cashiers throughout the store are more interested in communicating in their mother tongue with one another ( cashier to cashier and/or packer ) and ignore us the client completely. This happens every Wednesday afternoon. I would like to suggest management and their trainer/s visit the stores at Willobridge and De Ville Centre to experience proper customer service. I get the idea management at the large corporate stores are scared of the Unions.

total lack of assistance or concern

Whilst shopping at the supermarket as a result of an unmarked portruding metal object I had a bad fall and...

product brand strips, nuggets and pies

Few weeks ago I bought the new Pick & Pay brand chicken strips, nuggets and pies. It was absolutely...

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