Pick n Pay Customer Care Service


Pick n Pay Retailers (Pty) Ltd

101 Rosmead Avenue, Kenilworth
Cape Town
South Africa - 7708

Customer Support Phone Numbers

+27 800 112 288(Customer Care) 10 6
+27 860 303 030(Online Shopping Help) 3 7
Mon8:00 AM - 7:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
Thu8:00 AM - 7:00 PM
Fri8:00 AM - 7:00 PM
Sat8:00 AM - 7:00 PM
Sun9:00 AM - 5:00 PM

Pick n Pay Complaints & Reviews

Pick n Pay / food deli

Apr 23, 2019

On the 22 April 2019, I bought some Pasta from the food deli at Pick n Pay Canal Walk and to my disappointment. I was extremely ill by the evening with terrible stomach pains vomiting and a bad running stomach. I was up the entire evening I went to work but had to leave soon after. A very...

Pick 'n Pay - Cape Gate Shopping Centre / treatment of consumers

Apr 23, 2019

Yesterday, 22.04.2019 after spending r 950.00 (cashier: nasiwe mngcoko ref: 99910231350085107317) with pick 'n pay cape gate, when leaving the buzzer went off. I in error had not paid for clothes amounting to r250, which has not hidden but in plain sight over the baby pram. When the buzzer...

Pick n Pay / zevenwacht staff member called "pretty" - rude!!!

Apr 23, 2019

I had the worst customer service treatment humiliating experience yesterday, 22-04-19, at Pick 'n Pay Clothing Store in Zevenwacht Mall, Kuilsriver, by a girl called Pretty!!! What an absolute rude girl she is! She should not be working in customer service or with customers at all...

Pick n Pay / perishables

Apr 15, 2019

Good day, I do my monthly grocery shopping at Pick n' Pay and it has come to my attention that every time I purchase fish, it's off( rotten) . Due to health reasons / hygiene I discard of it... but yesterday I had a similar experience but this time around it was the whole grilled chicken ...

Pick n Pay / basmati rice and absolute lack of customer "care"

Apr 12, 2019

I've lodged this complaint via email and on Hello Peter, and it's been two and a half weeks and I've had no response over and above the token "we're looking into this, we're escalating this" and so on. Not good enough, Pick n Pay. Shocking service. As I live...

Pick n Pay / ripe and ready avocado

Apr 11, 2019

I bought ripe and ready avocados a few days ago and they were perfect. So today, 11 April 2019, I went back to buy more for my salad. When I took them, they did feel hard, but I thought it was because they were just unpacked from the fridge, since they were very cold. I got back to work...

Pick n Pay / complaining about management

Apr 5, 2019

Good Afternoon About 3 weeks ago myself and my sisters were entering Pick & Pay Ottery when i walked past their fruit and veg section. Here i saw the Store Manager, Miguel Ferreira shouting at one of his staff members as if it was just the 2 of them in the store. I was absolutely shocked...

Pick n Pay / delivery truck caused accident by driving into light pole, causing explosion

Mar 31, 2019

On the 30th of april at 6h00 in the morning, we saw an explosion outside our house and on our electrical fencing. If it was not for our neighbors and husband quick response our house could have been on fire. The delivery truck drove off and a few of the community members confronted him, at...

Pick n Pay / till staff.

Mar 27, 2019

The staff at Pick n Pay Tableview are downright rude. They do not greet, they do not smile, and do not want to talk to customers. The one in particular yesterday, only spoke to her colleague, the one packing, in their own language. They obviously have had no training, otherwise they would...

Pick n Pay / pick n pay brand nappies

Mar 26, 2019

This it such a dissapointment!!! Finally found a nappy I'm really happy with in canparison to the price. But lately I will rather pay more and buy another brand!!! I have submitted a complaint about this already and no feedback!!! For the 5th time in 2weeks I have had to wake up my...

Pick n Pay / twinsaver toilet paper

Mar 24, 2019

On the 24th of March i went to pick n pay River Park in Kuilsriver to buy toilet paper. I took them with the price that was writtten on the shelf but when i get on the tills the price went higher. Since the cashier was not having a till packer she asked me to fetch the price so that the...

Pick n Pay / winter shirt paw patrol

Mar 21, 2019

I bought a paw patrol Skye shirt for my daughter yesterday. When I opened the packet now, I saw that they did not remove the dye protection. I am in KZN on holiday and I so not have transportation of my own. I feel this is geosst negligence on the PNP staffs side and now I have to arrange...

Pick n Pay / bakery pie

Mar 21, 2019

Bought a pie at your Cavindish outlet 20 March 2019 in the middle of the day. It was dreadfully stale pastry was was like cardboard. My complaint is how can you rip the consumer off like this. Was in a rush to get to film shoot no time to return it. Normally I get pies at the small family...

Pick n Pay / chicken fillets

Mar 19, 2019

So I shopped at pick n pay vangate and I had discounts loaded on my pick n pay card. I swiped my card and the R9 for each pack of fillets did not come off. Smart shopper was sent a email with the details and they said they will load it into my card. It is about 2 weeks already and nothing...

Pick n Pay / no customer service

Mar 18, 2019

Good day, I put in a query to Pick n Pay Lemon Tree and still have not had a response from them. If this matter is not addressed, I will take it further. Below is the response from them and to date, nothing further. Email was dated 14/03 Hi Will chat to my butcher and get back to you From...

Pick n Pay / atrocious service from unprofessional and arrogant manager

Mar 17, 2019

My wife and have always been regular shoppers at Pick n Pay Ottery. We were always faced with the inconvenience of purchasing meat such as texan steaks or sausage which has always gone off. My wife prefers not buying meat at the store and has always warned me about the poor quality of Pick...

Pick n Pay / online shopping overcharged my credit card

Mar 17, 2019

Good day team, I was very happy with your new online-shopping-R40-delivery slot-service and spending R40 is now worth it to have my goods delivered. I chose a morning slot on Thursday, 14 March 2019, but did not receive an sms as to when my goods would be delivered, so I waited at home...

Pick n Pay / bad service

Mar 13, 2019

I'm extremely disappointed in the service that I received from Pick 'n Pay in Claremont today. Firstly, I took a packet of rice cakes from the shelf. Someone who walked past me made me aware of the big hole in the bag. I don't know why I didn't see it initially. Then I got to the till. I...

Pick n Pay / service from. owner of cycad pick pay

Feb 28, 2019

Good day I complained about the doughnuts I bought over and over from. Pick pay cycad and the owner send me a r200 cm voucher whe I have been buying from pick pay cycad for over 10 years and then I bought a carrot cake and a madeira cake that ws so dry we could nt eat it then I complsinwd...

Pick n Pay / wrong advertising and manager skills

Feb 24, 2019

Good day I would like to complain about servise, on the 24 of feb I went into pick and pay linton grange getting more than one item, when I saw the flasher stating marlon's shampoo on special assorted it stated, so I took the tick and flea one coz it was with the others. After going...

Pick n Pay / horrible service

Feb 21, 2019

Good day, Today, I was @ Pick n Pay Newton Park, Port Elizabeth at around 12:30pm to buy lunch, but the service was HORRIBLE!! When I wanted to order some chicken nuggets and chips from your Hot Foods Counter, the lady who served me (Her name badge said Leigh-Ann) was absolutely rude!...

Pick n Pay / brand fruit juice (grape & apple) flavor

Feb 14, 2019

I bought a Pick n Pay brand fruit juice (G**** & Apple) flavor at Wonderboom Junction Shopping mall. The expiry date is not visible at all, I tried to open the juice bottle and it exploded in my face causing damage to my left eye and painful ears from the loud banging sound when the...

Pick n Pay / there was no bacon

Feb 13, 2019

I called the Manager this morning to question why I could not get bacon in the Tokai Pick n Pay and was told that it was because Moslems do not like it. The Manager cut me off before I finished speaking to him and before he gave me an answer. I tried calling again but no one picked up. I...

Pick and Pay / uselss customer support from pnp - from day one, no response from pnp to date

Feb 12, 2019

I have called Pick and Pay more than once, have sent more than one email (received zero response) I have logged a complaint on the best was that on the latter they "responded" to say they will investigate and contact me...??? How...?? They don't have my problem...

Pick n Pay / wrong label on promotions

Feb 12, 2019

I went to Pick n Pay Wonderpark mall on the 10th February 2019, there was a promotion in store, the R100 promotion, it clearly said any 5 for R100 next to the sunlight liquid soap products, I bought 5 and to my surprise I was charged the full price of the product(R29.99 x5), I went back to...

Pick n Pay / long queues at tills at pnp, paarl mall branch

Feb 11, 2019

Yet again we stood in a long queue at Pick n Pay, Paarl Mall branch this Monday, morning 11th February 2019. A young mother with a tiny baby called the manager over querying this and I overheard him say that there was a shortage of till operators due to absenteeism. Well I have heard that...

Pick n Pay / deli - old stinking pastrami

Feb 11, 2019

Good day, Sent the below email to the customer service "[email protected]" email address found on the website, still havent received any response, absolutely pathetic service!! Date of purchase 27 jan 2019 Email dated 30 jan 2019 below: Good day pnp, Re: outdated pastrami...

Pick N Pay Evaton / bad attitude by the supervisor

Feb 10, 2019

I saw rice that was R19.99 at the till it was R39.99 so the cashier asked supervisor to check instead of telling me nicely that the price I saw was for brown rice she gave me attitude called me to look and read, I found that inappropriate I apologized she just walked away, we all make...

Pick n Pay, Norwood Store / bad customer service, teller and packer

Feb 8, 2019

Date of incident, 7th february 2019 time 16h26 Pnp norwood, gauteng Till slip reflects *266 866 2005 930514 17 Bar code 99910220050172668663 Cashier, beauty kgabi and packer? This is the 2nd time I have visited pnp norwood, gauteng this month, february 2019, and have left the store...

Pick and Pay Woodmead / product and service

Feb 6, 2019

When I do smart shopper card when I get to the till the stock and quantities that I have bought to the till are wrong eg beetroot 400g special there is only 375g bottles in stock... Pick and pays reply sorry we have run out... Stock varieties are getting less and less. Prices on shelves do...

Pick n Pay / the products of the arena park chatsworth pick n pay express store

Feb 4, 2019

The pastries I purchased from there recently looked very appealing and appetizing to the eyes, however the taste was far from delightful. It was rather disappointing and left a stale aftertaste. First of all, for a Sunday afternoon, there were barely any baked treats at the store. This wa...

Pick n Pay / ironing board

Feb 4, 2019

My name is Thabiso on the 10th January 2019 i went to Pick n pay Middelburg mall mpumalanga around 14h00 to buy an ironing board.Upon arrival i went to the ironing board shelf, there were 3 spaces where they put them the Maxicor ones.One for R469.00, one for R249.00 and one for R229.00.I...

Pick n Pay / flight booking

Feb 4, 2019

Good day. My father booked a plain ticket for my brother on the 26 Jan 2019. After booking the teller asked him to check the details before leaving. He checked and found that the details were not correct, a ticket was booked for Vernon Mathebula instead of Vernon Mathumbu. The lady had...

Pick n Pay / pensioner discount

Feb 4, 2019

All the small Pick n Pay stores give pensioner discounts. Whwn shopping the teller is able to give a discount against the total of shopping purchased. Woodmead Hyper operates on a pensioner discount voucher book system. However, since end December they just say they have not received any...

Pick n Pay / poor customer service and incorrect product price.

Feb 3, 2019

Good day I wanted to purchase a coffee mug and it was r39, when it was time to pay, it said it was r85 and the cashier belinda went to check it out and it was packed under the incorrect product code. She just explained it and called for authorization in which lynette came and didnt greet or...

Pick n Pay / haagen-dazs macadamia nut brittle 500ml r110

Feb 3, 2019

Haagen-Dazs Macadamia Nut brittle 500ml R110 Bought this product at your waterfront branch on Saturday 2/2/19 opened it and it was definitely old and icy. The sell by date says 7/8/19 but this product is spoilt. Please let me know how I go about to get a refund. My closest pnp branch is Howard...

Pick n Pay / disgusting service at pnp tygervalley

Jan 29, 2019

Good morning PNP Tyger Valley I'm still in utter shock with the terrible service I received at your store and not by and cashier or bakery assistant but a MANAGAER Jaco, who supposed to lead by example or be the face of PNP . Saturday the 26/01/19 @ 11:10 I decided to get a coffee at your...

Pick n Pay / garlic rolls

Jan 19, 2019

I'm very disappointed, bought garlic rolls for my lunch, as it is my favorite couldn't eat them because they were hard as rock. Pick n pay newton Park Port Elizabeth I'm very very disappointed. Can't even explain how I feel right now. At least the stuff could have explained that they been standing there for too long and let it be my choice to buy them.

Pick n Pay Hypermarket - Pretoria - Centurion - Lifestyle Centre / scam - unethical behaviour

Jan 14, 2019

Dear Pick n Pay I had a horrible shopping experience on the 29th December 2018 around 14h00 - 16h00 of being defrauded by people who were posing as legitimate workers inside the Pick n Pay hypermarket shop in Centurion Lifestyle Centre mall (Pretoria). These people were purportedly doing...

Pick n Pay / over change

Dec 29, 2018

This is not the first time I did complain before to the management at p&p at West coast village before of over charge on products but it's still happening it happened twice this week already firstly it was the watermelon the price at the crate was R59 .99 and was charged at the till point...