Shoprite Checkers
reviews and complaints

My name is Thandeka Nzaka

On 9th July 2023 l went to Shoprite money market Botshabelo mall, to purchase a flash voucher and an Intercape bus ticket for 12 July 2023 and of a return too. My ticket is for Botshabelo to Pretoria, on the ticket l realized that it's stated Bloemfontein instead of Botshabelo, the lady who assisted me, by that time she was busy on a call with her personal cellphone call, while help me. I was assisted by Portia Lethoko.

My complaint is her not giving me full attention on listening to what l was requesting, and therefore entered wrong place of departure.

The following the 10 July 2023 l went back to her, to asked for the rectifying the mistake made on my bus ticket, she was unable to assist me, and lastly told me to go to Bloemfontein to catch the later lntercape bus from there,

I stay in Botshabelo and cannot go to Bloemfontein to catch the bus l booked for.

As she checked on the system, she said the the Botshabelo ticket option was not available that's why she booked Bloemfontein, but today tells me the the Botshabelo option is now reflecting surprisingly, yet she blames me for the ticket she booked.

The issue to fix the ticket told me that it showed the cancelation fees, the tickets costed R750, that l have paid, by she showed me the refund process will give out R289, and that l should keep the tickets and make plan to get to Bloemfontein I order not to loss the money l paid in for the tickets.

1 july 2023 I purchased some groceries at checkers on the item list the was milk on 03 july I opened the milk all to find that it has expired before the expires date which is on 08/july 2023

Customer namekwenzokuhle simangelephone number+27766740582xtra savings card nr.9710085126615197delivery address331 west st, durban central, durban, 4001, south africa

Invoice no. inv87033279a

I'm hereby complaining about the Admin Manager Mr. Ndlovu, Mr. Sangweni at Vryheid Shoprite. I have sent couple of emails, but nothing has been done, Mr. Ndlovu is treating the Front Staff like he is in his he don't know how to speaks to the Staff.

Shoprite Vryheid have lost many Staff Members because of him, that means he was brought to this Branch to dismiss people. Is this because he don't have mistakes. People are working without given their 1hour lunch because of shortage and the shortage of Staff caused by him. All these people that have been dismissed are breadwinners they have families to take care of. I'm appealing to the Shoprite Executive to take a look at Vryheid Shoprite. Controllers need to undergo Customer Care and Supervisory Training because some of them they treat Cashiers the way they like.

I purchased a Cake ASSRT at Shoprite at the Burgersfort mall today the 18th June 2023, Tax Invoice Vat NO. [protected]. The cake was build up of large layers of cream and extremely small slice of the cake.

The cream in a cake is only serving a purpose of a sweetener, a large layer of cream is not beneficial to me as a buyer and for that reason I allege that Shoprite is violating some of my rights as a consumer and has not met my expectations satisfactory as a consumer. I would like the shop management to assess the cream used in my cake whether it meets the required standard for consumable goods(in the category of cakes), according to the republic's sugar level regulations. Provided the content of cream supplied was for waist only.

On the 26.05.23 I deposited the money through Money MARKET at 13:41 for my sister when she go and collect the money the money was already received at shoprite Bethal mall at 14:30 the same day I deposited the money and it doesn't make sense compare the time of depositing and receiving the money it's about 40minutes how did that person got my M number and the pin because I was the only customer at money market and I didn't know that when you sent money you have to swipe Xtra saving the cashier didn't ask me but when I look at my slip they swipe for me with the card I don't know when I got to the store I found admin mananger I ask for help wether to check for what happened after I deposited the she told me that she won't do that she gave me a bad attitude while am seeking for help she refused everything I was asking as if she's hiding something then I decided to go to the police station to open a case they give me a form to give the manager to fill in and sign that they will come and investigate she also refused to fill in the form. Am still stuck here I didn't find any help am requesting my money and full investigation in money market cashiers.

Poor customer services

Bad attitude

Worse part management

Am not happy because I thought Shoprite is our safest store keep our money. Thank you

I went to buy a grocery at 16h00 at Letlhabile mall, when I was about to pay they told me I cannot pay with card as they are off line, then I have to go out to find an ATM of which there is no standard bank ATM, I had to use FNB ATM of which I also have to pay extra charges. why is Shoprite Letlhabile not having speed point t when they are off line.

As a customer I went to ShopRite to collect money that was send to my phone unfortunately I couldn't get the 10 out from 210 I had to go via ShopRite every time we want to draw money from ShopRite thy have a problem with us the banks say they have to help us if ATMs can't now every time customers ask to withdraw from ShopRite thy refused to give us I want to know how is it possible than no till has a 210 for me to draw is there a problem the supervisers didn't even help me to resolve the problem just ask another cashier to give me money n she also had a attitude towards me thank u urgently

Poor customer service by a Branch manager Vincent L
Lavan Services
to customercare
1 minute agoDetails

I have a checkers business card as I am in business
I decided to go to the checkers at east gate mall as I was in that area and I took stork magarine
I got to the till and the cashier said its six per customer and I asked for tge manager to explain
Vincent the branch manager came ansd he was very rude and was not willing to listen (please check viseo footage on the 10th of May 2023 between 12:30 and 12:40
I showed him the checkers business card and told him we are not buying on a personal capacity and he told me he is not going to allow me to buy the magarine
I usually shop at checkers at waterfall corner and Mall of Africa and they are always willing to listen to understand and assist me; this was not the case with Vincent, a lot of rudeness and the only person he listens to is himself
Please do advice him that in future he has to listen to the customer and understand why they are buying amd if he is not sure he should ask head office because this is a totally different scenario, what is the point of me having a checkers business card if I cant use it, this is such a huge inconvinience caused by an ignorant manager

Attached herewith please find a case number, a screen shot bearing the name of a fraud star, and a slip showing R1000 which was deposited by my mother. Ngwako Norman motlapema who appears on the computer screen shot fraudulently withdrawn the money that my mother sent to me via money market.
Kindly respond via email hereunder.
My name is Selby.
Email: [protected]@gmail.com

I am writing to express my dissatisfaction with the way you shoprite taking us for granted in your stores especially in the locations and no hiring enough staff especially during month ends .We go to there after work we cannot stand for more than an hour before we can be served even your cashiers at that time are few and very exhausted with load of work at paying points. This its not because of the schedule they are short staffed at olievenhoutbosch store. I go there every time as I'm a baker and after work and I see and its same staff all month. I need to go RAMA I had to live them yesterday because of queues.

please attend to this with urgency

Sincerely,

Kgadi

On 30/4/23 had a cashier by name nontsikelelo. Been very rude to me when I wanted to pay. Of which I was already been in line. Just that I had to go to the isles. Because of their wrong merchandising. When I asked her can I ring my maize meal. She just stared at me... I asked why you just staring at me... She then said i'm closed... Proceeded to laugh. I felt like such fool. So disrespectd. Cashiers at shoprite don't have manners. They behave like we in a clinic. Or public hospital or something... Like they doing us a favour..

On the 8th of April at about 9am, I went to shoprite to buy food containers that were reduced and placed on the reduced items shelf. I was with a friend whom we both wanted the same items but the other set of containers did not have the red sticker but was placed in the priced to go shelf, so when we went to pay Betty Moahlodi came to authorise. By then we didn't know she's the manager. So she said she wasn't going to authorise the set I was holding because there was no red sticker then I said I found it on the priced to go shelf and her responding with an attitude saying and I quote " I said I won't authorise " then she left us standing there as if we are crazy. I then asked the cashier if Betty was fetching the manager and the cashier responded by saying, the woman who left is the manager. I walked up to her to ask again if she was going to do what's right because as a customer it's within my right to get the product with the reduced price as it was on the priced to go shelf and again being arrogant, rude and disrespectful she continued to give me an attitude telling me she said she won't do it and there's no one who's gonna make her do it and I told her that I was going to report her, to my surprise her response was she doesn't care. What drove me to the edge was her saying to her colleagues and I quote " she's even wearing a church uniform " which means I was not supposed to ask her to do her job simply because I was wearing my church uniform. My friend and I decided to leave because things were getting ugly. Had I not left it would've ended up with us being physical as I had also lost control of my temper due to the level of disrespect I got from someone who's a manager, who should know what customer care is.

On Thursday late afternoon 20 April 2023 I went for shopping at a Shoprite in Hammanskraal,which I have shopped at for the past eight years. I got very pressed emanating from bladder problem. I humbly requested a for a toilet, a young gentlemen took me to a lady called Tebatso who said she is the shop manager. I humbly requested to use a toilet, she very arrogantly responded by saying "I won't give you a toilet." I tried to negotiate because of the prissiness I was going through. She kept responding rude and arrogantly saying she can't allow me to the toilet.

I asked if I should leave the shop and go, she said she does not care that's not her shop. I was very devastated by the fiasco I experienced at Shoprite.

Good day

I am hoping you are well, I bought the product stated above in Shoprite centre Atlantis. I got food poison and spent 2 hours in the toilet naked and very sweating and my stomach was grumbling having a runny stomach.

Today I went back to the store to file a complaint with the manager but the way he handled it is very unprofessional also not sympathising with the matter at hand, his only concern was the slip and the product but not the health of the customer. I am very sadned about this matter and I can not continue to shop in a store like that. The health of the customers comes first, my kidneys are paining me and I am very weak.

Please attend to this matter, because food poison is not a joke and why spend money at the market only to make you ill.

Date of incident: 16/04/2023

Thanks

On the 11 april 2023 i have bought something at shoprite so the card that i have give them first I forget the pin so i took the other one then I purchased when i get home and open my app a sms came in then R70 on their same card that they said it was not working was out at shoprite then I went back to confront them they told me to wait for same days it will came back again but nothing have change since that day

I went to ekukhabyeni shoprite to buy sanitary pads I went to the shelves got there and there were pads in infront of them the big price saying buy them with a shoprite smart card for R14 instead of the R27 took them swapped my card they were still the same price I asked the cashier and she said it's the blue ones not those one's and I was like but the price was infront of these ones how come they called someone she said she must go look for the price we did go together me and the guy when we got we found the pads I took and the price stick hanged over them went back to the tills he told the cashier that I was correct but the cashier didn't wanna ring up my pads then the guy apparently his the manager took the pads back to the shelves left me hanging at the tills I asked the cashier is he coming back she simply said with an attitude I don't know go check for yourself I'm just a cashier I went back to look for the guy he was chatting with his colleagues and he got to him told him I'm waiting for pads and I wanna pay for the price I saw he was like go talk to that guy I said mo you can't toss me around like I'm some sort of a toy, you wasting my time you've kept me waiting and now you can't even help me and they gave me the pads but Maureen refused to authorize the sale for me mind you I've just come back from my night shift I'm tired and on my periods I wanted to buy pads quickly and go put one before I could dirty myself turns out they wasted more than 30 minutes of my time I even missed my bus now I have to wait for another 30 minutes before another one comes I'm tired and not feeling well I'm very disappointed with the service I got today cause I also work at a restaurant I know customers can be difficult and too demanding sometimes but what happened to me today you'd swear that they were the customer and I was the cashier very poor service even from management worse the cashier was wearing controller belt

I bought 2*5kg White star maize meal on Sunday (26/03/2023).

On the 27th we wanted to use it, but we then discovered there were worms in both bags.

On the 28th I sended the branch manager a message a message asking the process of return with a video attached of the product and what it looks like but no luck, I called the branch but was told he is on leave with no help still

Maokeng mall is selling expired food of which is not good. They should always check their food. If things are about to expire they should remove them from the shelves and give customers healthy and fresh food. I once bought lamb chops which were expired again bought Russian and chips that were also expired and now again I bought cake with ultramel that's also not in a good state. They should stop selling food that out of date to people

To say that iam upset is an understatement iam pissed and furious by the appalling and incompetence I get each time shopping at your stores baramall shopritein particular ,iam sick first and foremost I have left behind a more frail and sickly person who'd be runninh erands under normal circumstances then I get the [censored]ing arrogance from your so called store manager Soloman Shai if you place people in positions and they lack empathy and humanity you might as well close your doors because I can assure  you other retail stores beat your customer experience which has gone to the dogs to say tge least ,see iam starting to question if you place people in management by their qualifications or if you just go and pick from your so called cashiers and place them in positions ,your manager is useless to say the least no customer centricity whatsoever I just feel like he's a parrot who repeats the same thing over and over,your incompetence is out of this world not even local spaza shops give such horrible service a whole manager who has decency to argue with a client and even go as far as walking away from a consumer all he cares about is not being recorded or having his picture taken and splashed all over social media he cares less about the [censored]ty service and arrogance but is more concerned about me holding my phone what [censored] is this having the decency to tell me he will sue me,I will take this up further with anyone in the highest of your hierachy structure for all I can do myself is also open up defamation of character case the audacity to treat me like [censored] and the don't give a [censored] stinking attitude then also blutantly refuse getting the regional manager for me ,telling me the name of the regional manager and instead tells me I can go and lay a complaint on the shoprite website there's absolutely nothing he can do it's not shoprites problem it's the manufacturer problem and I must take it up with them as if I work for shoprite and know who your supplier is wow you see iam done with your store see me now,see me no more