Shoprite Checkers review: Senior manger - confrontation of a branch manger in front of customers

I recently visited Checkers Riverview and witnessed an incident that I found deeply concerning. A Senior Manager publicly criticized the Branch Manager in front of customers, referring to him as "lazy" and expressing satisfaction that he was resigning. I believe such conduct is unprofessional and inappropriate in a customer-facing environment.
As a regular customer of this store, including the liquor and pet shop, I have consistently experienced excellent service, a clean and well-maintained environment, and a strong sense of teamwork. Mr. Gert van der Walt has always gone above and beyond for customers, often personally assisting with stock enquiries and follow-ups. His commitment, professionalism, and leadership have clearly contributed to the high standards maintained across the stores under his management.
It is disappointing to see a dedicated and respected manager treated in this manner. Public criticism of employees, particularly in front of customers and colleagues, undermines morale and reflects poorly on the organization. I believe this matter deserves attention from senior leadership, and I would encourage an appropriate review of the incident.
I would like to express my sincere appreciation to Mr. van der Walt for his outstanding service and wish him every success in the future. His presence and leadership will undoubtedly be missed by both customers and staff.

I trust that Checkers will address this matter appropriately and ensure that all employees are treated with the respect and professionalism they deserve.