The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.
Bought a flashlight that is powered by the same battery as a drill. The flashlight cost appox. $13.00. with days the bulb blew out and I attempted to get a replacement at the local sears store and advised that it needed to be purchased from the parts store. Not to suprised I found that the bulb needed to be ordered, the bulbs for other similar flashlights at the sears store were $1.99. At the replcement store I was informed that the bulb was $4.99 and that it needed to be special ordered for an aditional $4.50. I guess if you then add tax you can imagine how ripped off I felt. I should be able to return this item for a replacement or at least have the store keep them in stock.
I am sorry to hear about the trouble you are experiencing with the delivery of your washer and dryer. My name is David and I work for the Sears Cares Team. We would like to assist you in resolving this issue. If you can contact us at searscares@searshc.com so we can further discuss your concerns. Please include your screen name (JFK2) in your email so we can reference to your case.
To Elmaa,
My name is Brian and I am part of the Sears Cares Escalations team. I am very sorry to hear about the issues with your online order. We would certainly like to help get this situation resolved for you and get the delivery of your orders completed. We have resources available to ensure your orders are not held up further. We would like to talk to you as soon as possible. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated. In the email, please provide a contact phone number and the phone number the online order was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Elmaa) used to post here for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
We are sorry to hear about the service you received when you visited your local Sears store. Our goal at Sears is to provide our customers with the highest quality of service and we have failed to do this for you. My name is David and I work for the Sears Cares executive team and we want you to know we are here for assistance. We would appreciate the opportunity to discuss this situation with you. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide us a contact number and we will call you at your convenience. In addition please include your screen name (Iak87) in your email so we can reference to your posting.
To UnsatisfiedSearsCustomer,
First allow me to apologize for the delay in responding to this post. My name is Brian and I am part of the Sears Cares escalations team. I am sorry to hear about these issues you’ve had with the local Automotive service center. I don’t know why you keep having this issue. You should not have to wait for one technician to be capable of handling your issue. We understand your concern and we do want to make sure it gets resolved so you don’t have to continue to be frustrated by it. As for the technicians making jokes about damaging your vehicle, that is absolutely not acceptable and we need to get it addressed so that it does not happen again. You are a valued customer and we want to keep it that way. At your convenience, please contact my office via email at searscares@searshc.com so we can address the issue once we have more information from you. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (UnsatisfiedSearsCustomer) used to post here for reference to this issue, and we do look forward to talking to you soon.
To Geargirl
First allow me to apologize for the delay in responding to this post. I am very sorry you encountered this issue with our service team and the interactions with our customer support team(s) that have been so substandard. Hanging up on our customers is not acceptable by any Sears standard. I am very concerned about what I have read here and we need to step in on this situation and get this resolved for you. My name is Brian and I’m part of the Sears Cares Escalations team and we can help. At your convenience, please contact my office via email at searscares@searshc.com so you don’t continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Geargirl), for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
I came across your post here and wanted to reach out to you. I was sorry to hear about the delivery/haul away problem you encountered with your freezer. I'm sure this situation was frustrating and stressful, to say the least. I'm Scott with Sears Cares Escalations; my department would like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the freezer was purchased under and we will call you at your convenience. In addition, include your screen name (elmlakerd) in the email so we can reference to your case.
My name is Scott and I'm with the Sears Social Media Support Team. I'm so sorry for all the trouble you've encountered when trying to redeem your rebate card. I know this is incredibly difficult & frustrating to say the least, especially when rebates are often one of the buying motivators. We'd like to help look into this for you. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Clayton II) in the email so we can reference to your case.
My name is Dianne and I'm with the Sears Social Media Support Team. I found your post here and I wanted to reach out to you to offer help. I'm so sorry for the no call/no show you experienced with your repair appointment. This is definitely not normal or acceptable. When we service your items, it's always our goal to exceed your expectations; clearly we have let you down. We'd like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (tkdk) for reference to your issue and we do look forward to talking to you soon.
Dear Ms. Mendoza:
My name is Susan and I’m part of the Social Media Escalations team. I saw this comment and I want to reach out to you to see if we can be of assistance. My team handles Internet related complaints as well as complaints that come to the executive branch and we are interested in taking over the handling of this issue or at the very least monitoring the progress of the current resolution. We need to make sure that everything that can be done is being done on your behalf.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Denise Mendoza) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
I'm so sorry that you've had issues with your washer and even more for the poor service that you've received from Sears repair. We do value you as a Sears customer and we would greatly appreciate the opportunity to make this right and resolve your issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (A. Goodhue) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. We understand that you have contracted with another local company to service your air conditioner but we would still like to speak with you about the unfortunate situation with your air conditioner. My name is Susan and I am with Sears Social Media Escalations team. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. We would like to help.
At your convenience, please contact our office at smsupport@searshc.com so you don’t have to continue to be impacted by this with any Sears purchased item in your home. Please send us an email. In the email, please provide a contact phone number and the phone number the air conditioner was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Rosell Cantrell) to reference your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
I'm very sorry that you've had this frustrating experience with Sears Delivery. I understand your disappointment and I'm sorry for how this has inconvenienced you especially when considering your medical needs. My name is James and I’m part of the Sears Cares Escalations team. We value you as a customer and would appreciate the opportunity to discuss these issues with you further and restore your faith in Sears. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the delivery was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Alide) for reference to your issue, and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
I'm Scott and I represent the Sears Cares Social Media Support Team. We're truly sorry for the aggravation and disappointment surrounding your recent home siding installation. No matter the platform or service performed, Sears' devotion to our customers and passion for exceptional customer service experiences should not be compromised. We'd like to connect you with one of our dedicated case managers and follow up with you regarding this experience. At your convenience, please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number. Also, in your email, please provide your screen name (Sibite) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Social Media Moderator
Sears Social Media Support
We're indeed sorry you're so disappointed with the Sears Home Improvement Services. We know we've let you down and we would like to offer our assistance. The workmanship on the siding of your home was not done to your satisfaction and we are truly sorry that our business partners haven’t made the proper contact to you about this matter. I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (lime) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
I sincerely apologize for the bad experience you’ve had surrounding the repair of your washer and for the frustration caused by our phone system. It is true that our repairs are covered by a 90 day service guarantee and it is unfortunate that your washer failed outside of this guarantee or any other type of coverage. Regardless, we do value you as a customer and would appreciate the opportunity to discuss these issues with you further and to restore your faith in Sears. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the repair was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (rick5270) for reference to your issue, and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
We are sorry to hear about the problems that you are experiencing with Sears service. We can only imagine the frustration this has caused you and your family. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist you. My name is Robert and I work for the Social Media Support Team. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the Kenmore water softener was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Kisamke) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
Please accept our apologies for the failure of your television, and the way that your repair was handled. I can certainly understand the disappointment in having purchased a television, and having it fail in the first year. With that being said the warranty that covers the unit for the first year is the manufacturer's warranty. There are certain requirements that must be met prior to replacing the television under the warranty. My name is Brian and I’m part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the television was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Danhue) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned. We are truly sorry to hear of your disappointment in the quality of the glasses you purchased from us a little over a year ago. I can certainly understand how difficult everyday activities are without the proper eye wear. We would like the chance to speak with you more about your optical purchase, and see what we can do to assist in making this situation right by you.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the eye glasses were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Vouldane you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. Please accept our apologies for the manner in which your dishwasher repair has been handled this far. We know that mistakes do happen, but to still be waiting on a part after a year, is just unacceptable. If you would allow it, we would like to look into both the repair of your dishwasher, and the washer to ensure that both resolved quickly. We understand that your time is valuable, and would like to let you know that we do very much appreciate your business.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the appliances were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Jobbale) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
My name is Stephanie L. and I am part of the Sears Social Media Escalations team. We have just read your post and would like to speak to you further about your repair experience. Please accept our apologies for the unprofessional way our repair associate interacted with you and your wife. We entrust our associates to build relationships with our customers and it does not look like this has happened. We value and appreciate your continued patronage, and would like the opportunity to turn this into a positive one.
At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the chainsaw was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Piloper you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Please accept our apologies for the problems you are having with your washer which is still under warranty. We certainly understand your frustration with being without your washer for 20 days and would like to look into this situation further and offer our assistance to help resolve this issue. We want to make sure that everything that can be done to help is being done. My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle a situation start to finish with one dedicated case manager and will own your issue until it is resolved.
At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Angrybird1 you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Gwendolyn, please accept our sincerest apologies for the level of customer service that you recently received at your local Sears store. I can certainly understand your level of disappointment with this type of service, especially with the particular occasion that brought you in. I can remember when my wife and I were preparing for our wedding and I assure you, poor customer service was not something that we expected, nor accepted.
As a valued customer, we would truly appreciate the opportunity to speak with you further about this experience, so that we can gather more information and take the necessary action to ensure that your next visit is one that you can look back on and be able to say that you enjoyed it.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the item is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Gwendolyn Moore) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Tony T.
Social Media Moderator
Sears Social Media Support
bonstott,
My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to you on this issue. I am sorry to hear that we have let you down and would like to offer some assistance. I can see how frustrating it is to purchase tires with your credit card and never received the statements. We would the opportunity to have one of our dedicated case managers contact your with possible options to resolve this matter in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the tires were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (bonstott) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Dear LeslieIvey,
I'm sorry for any inconvenience and frustration you have encountered with the repair service of your double oven. My name is Edwin and I’m with the Sears Cares Social Media Support team and we would like to help. We noticed that you have also posted the same comment on Pissed Consumer under Anonymous400191 and we reached out providing our assistance. If further help is needed, please send the following information – contact #, screen name (LeslieIvey), phone # used at time of purchase to SMAdvisor@searshc.com. We look forward hearing from you soon.
Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support
John Cart,
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear that we have let you down with the repair of lawn mower. In addition, I understand how frustrating it can be to wait so long to have your lawn mower repaired. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience and monitor the repair process. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the lawn mower is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (John Cart) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R
Social Media Moderator
Sears Social Media Support
My name is Dee M. with Sears Cares and we want to offer our assistance regarding the problems you are wrote about regarding the use of your Sears gift cards and the cancelation of the wall oven/microwave combo you attempted to purchase with us. We know how important it is to place your order and have a quick resolution that is satisfactory for you. Please send the following information – contact #, screen name (Roswell Mom), phone # used at time of purchase to smadvisor@searshc.com . We value your Sears loyalty and look forward to speaking with you in the very near future.
Thank you,
Dee M.
Social Media Moderator
Sears Social Media Support
C.Santos,
My name is David with the Sears Social Media Support team. I came across this post and wanted to reach out to you. We’re sorry for the frustration regarding your protection agreement. If you would like, we would be happy to have a case manager discuss this with you and assist you in addressing your concerns. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the washer and dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (C.Santos) you used to post on this site, for reference to your issue. We look forward to talking to you soon.
David W.
Social Media Moderator
Sears Social Media Support
Michael Swider,
We apologize for the trouble you’ve been experiencing with your mattress. My name is David with our Sears Social Media Support team. If you need assistance with you mattress warranty concern, we would be happy to have a case manager contact you directly to discuss this with you. We see the receipt you posted on this site and will forward that information over for contact. If this is not the best way to reach you, please send your preferred contact information to smadvisor@searshc.com. Also please provide this screen name (Michael Swider) for reference to this issue. We hope to talk to you soon.
David W.
Social Media Moderator
Sears Social Media Support
kitchen diva,
We apologize that your repair experience has not meet your expectations. My name is David with our Sears Social Media Support Team. If you are in need of assistance, we would be happy to contact you directly to discuss this situation and assist in addressing any other concerns you may have. At your convenience, please contact my office via email at smadvisor@searshc.com. In the email, please provide a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (kitchen diva) you used to post on this site, for reference to your issue.
David W.
Social Media Moderator
Sears Social Media Support
We would like to offer our apologies for the troubles you are having with your electric range. My name is Mina with the Sears Social Media Support team. We can understand the importance with your concerns with the glass door exploding. We would like to offer our assistance to have one of our personal case managers further discuss your matter in more detail. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as your screen name to reference this post (Norwood Grubb), to smadvisor@searshc.com and will contact you directly. We look forward to speaking with you soon!
Thank you,
Mina H.
Social Media Moderator
Sears Social Media Support
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
I have also had problems dealing with Sears and their customer no-service. My complaint was in regards to a rebate that they never paid out to me. I ended up filing a complaint with the Better Business Bureau and that got their attention. My problem was resolved with a couple of days.
L
L
Ling Chi
, US
130 comments
Ling Chi
of US
May 28, 20107:28 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
How fat are you and your husband? If you're not, then how rough does it get in there?
D
D
dcgirl
Brookshire, US
7 comments
dcgirl
of Brookshire, US
May 26, 201012:49 pm EDT
Tell Sears that if they don't honor the wording of the advertisement, that you will contact your state's attorney general. In Texas we have very strict consumer protection laws, the "bait and switch" fraud being one of them. Hope you saved your ad - you will need it when you file your complaint.
L
L
lolwtf
Undisclosed, CA
7 comments
lolwtf
of Undisclosed, CA
May 23, 20101:16 am EDT
You get commission idiot, work harder, you'll make more. It's another store like wal-mart, They arent going to support families, and dont care. Move on.
N
N
notamoron
smartville, US
6 comments
notamoron
of smartville, US
May 22, 20102:18 am EDT
cry some more, try getting better service at home depot or lowes. do some research, damn you people are stupid...
N
N
notamoron
smartville, US
6 comments
notamoron
of smartville, US
May 22, 20102:06 am EDT
cry some more . you want to blame someone, blame obama...
S
S
SearsSucks!
Beaumont, CA
2 comments
SearsSucks!
of Beaumont, CA
May 16, 20109:35 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
Huh? Typical ###ed Sears employee. No wonder we have problems with Sears. Look at what they hire.
L
L
lolwhatyousay
, US
6 comments
lolwhatyousay
of US
May 06, 20104:22 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
Maybe your daughter shouldn't have been stealing. I'm glad Sears didn't waste shareholder profits on sending a legal professional out to teach your delinquent child in court.
J
J
just want to be better
Las Vegas, US
5 comments
just want to be better
of Las Vegas, US
May 03, 20108:28 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
LACK OF QUALITY ! - SEARS...
R
R
richerich6
Fort Mill, US
1 complaint
2 comments
richerich6
of Fort Mill, US
Apr 30, 201012:52 pm EDT
Please note Sears took care of my complaint.
C
C
Catania
East northport, US
2 comments
Catania
of East northport, US
Apr 27, 201011:31 pm EDT
Hey again sears yeah that's right it's me again! It's now 615pm and I finally was told that the serviceman went home for the evening ... But wait good news I got a woman named Denise who actually asked for the whole story and she even gave me a claim number ... Hooray Denise you should be premoted! I'm actually getting reimbursed for the 3 weeks that I went to the laundry mat and I have the first appointment tomorrow morning. Denise I love you but I have to laugh because I 'll believe it when I see it ! So here's to you Mr. Bruce Johnson ( president of sears) your company sucks and the only great thing you have going for your crap company is my new friend Denise because she's the only one with a brain in your company and she deserves not only a raise but she deserves recognition for doing your dirty work ... How I wish your company (if that's what you truly believe you can call that circus your running) could be on the new show undercover boss just so I could see the coward that you really are and you could get rid of these people that do nothing for your company... Go hire the people that need to feed their families and would do a much better job for probably a lot less money and watch how many people would come back to sears ... Those are the passionate people who care. The ones that would be happy even if it was $5.00 an hour! Well I keep you posted again... Let's see if it's another no show from Mr. Bruce Johnsons ### show!
P. Catania
C
C
Catania
East northport, US
2 comments
Catania
of East northport, US
Apr 27, 20103:44 pm EDT
Sears repair service technicians are absolutely horrible... They have come to my house sick with a fever, chills, and a bad cough that they later told me during another service call they had the flu... They give you an appointment to sit and wait all day then call you up after you waited all day to say the serviceman is sick and they have to cancel... I ask, why cancel the technician was sick the last time and you sent him? They finally send the same sick". guy a week later and he can't find anything wrong with my washer... He leaves my house and my washer machine is jumping all over the place (by jumping I don't mean off balance) it was literally jumping and leaking water ...I even showed him the drum inside was bouncing which it never did before.. He assured me that was normal. Another call to sears that night for service and I requested they don't send me same jerk who couldn't find anything wrong the fist time.. Next service call, you guessed it service man cancelled after waiting all day he was going home sick.. By the 3rd call they send me the idiot who 5 days earlier couldn't find $1000.00 worth the damage to my washer .. Yes no exaggeration $1000.00! How does a trained technician not find that problem? He then acts like he's doing me a favor by ordering me the parts and tells me I don't have to pay a penny because it's under the warrantee... Hello jerk I paid for the extra service contract because of stupid people like you who couldn't find the problem the first time... The parts (eleven pieces to be exact) would arrive in 1 week so he rescheduled me on the the 24th of april between 1pm-5pm... On the 23rd sears called to see if I received all my parts and I said no ... They asked me to call them on the morning of the 24th to let them if all my parts were delivered... My gut said to let them come and my conscience said to do the right thing so I called and told them at 11am that all my parts weren't delivered so they cancelled my appointment...surprise my parts got delivered right after we hung up so I called right back and explained what happened and they said they were sorry but I couldn't get my appointment back which was not until 1 pm-5pm ... So I make another appointment and on Saturday they cancel because you guessed again the serviceman is sick... After being put on hold waiting for a manager for thirty minutes they did the unthinkable and disconnected me 4 different times... Finally got a manager and new appointment for today between 8am-12pm it's now 4:28pm and 4 phone calls later and the serviceman is on his way I'm the next stop! No.1 why have an appointment, no.2 where is this idiot coming from Japan? And last they offered me a gift card and I told them not to insult me, if you actually think I would use it to give you business you're out of your mind... Then they had the nerve to ask me what would make me happy? What about sending me an intelligent technician on time...ps also send me the gift card so I can give it to the serviceman so he could by himself a new watch because his must be broken ! It's now 4:45 pm I will keep you informed
P Catania
F
F
f sheldon
Clarksville, US
2 comments
f sheldon
of Clarksville, US
Apr 19, 20108:11 pm EDT
Sears is full of bull crap. Bunch of idiots working in customer service scheduling department. I completely agree. I will never ever go back to sears
R
R
roba12601
Poughkeepsie, US
1 complaint
1 comments
roba12601
of Poughkeepsie, US
Apr 13, 201010:26 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
Thanks. This just confirms what I already know through my own experience. I've also given up on Sears.
N
N
never shop at Sears Ala Moana
Honolulu, US
1 comments
never shop at Sears Ala Moana
of Honolulu, US
Feb 24, 20108:41 am EST
Discrimination in Sears Ala Moana store
Yesterday, my wife and I were looking at some Celestial diamond rings in the jewelry dept at Sear Ala Moana store in Honolulu. We took a number and patiently waited our turn to be serviced. 10 min pass and still waiting for someone to help us. Finally, a young caucasian woman is ready to help us when all of a sudden she is called over by another customer who is also a older caucasian woman. So we wait again for another 10 min while this other lady who has no ticket is being serviced. We are feeling really upset and frustrated at the lack of service and respect, so after another 10 min of waiting (total time 30 min) we decide to leave. Me and my wife are of Asian decent, but to be treated in this discrimagatory way is no excuse. So what if we were going to buy a $5000 diamond ring, so what if the lady never bought anything, so what if we never shop again in Sears. Sears better train their sales clerks in customer service or they will lose customers and profits.
B
B
best_sears_service
Las Vegas, US
5 comments
best_sears_service
of Las Vegas, US
Feb 11, 20101:45 am EST
dont get mad about the maytag. thasts not sears problem. thats the manufacturer.
W
W
wontbytvatsears
Yakima, US
1 comments
wontbytvatsears
of Yakima, US
Feb 07, 20108:13 pm EST
I think the Yakima Sears runs a shady outfit! I had an experience with their electronic department today regarding their "sale" on flat screen TV's. I wont even go into detail its so frustrating. I had my eye on two different TV's and they were listed as on sale but both times they were out of stock and the sales person did not make much of an effort to help me out. I had money to spend and wanted to leave with a new 46" TV but due to false advertisement and two separate trips to the valley mall sears store that were frustrating I bagged it and left. I decided that I wont spend a dime their. they need to give some training in customer service, the I don't care attitude and lack of interest is enough to make me shop else where. I'm still going to get my TV just not at sears.
G
G
globalmom
Houston, US
1 comments
globalmom
of Houston, US
Jan 15, 201010:23 am EST
exact same situation. Twiddle Dee shows up and says need to order a part. Two weeks later Twiddle Dum shows up (late) and says this is a two man job and I never worked on this model before, must reschedule.
L
L
LunaTec
Beaverton, US
1 complaint
7 comments
LunaTec
of Beaverton, US
Jan 11, 201011:28 am EST
BTW, I went through the same thing at the Washington Square store in Portland. A group of older male employees having a nice chat while customers are trying to research refrigerators. I think they all know SEARS is going out of business. Can't happen soon enough for me.
L
L
LunaTec
Beaverton, US
1 complaint
7 comments
LunaTec
of Beaverton, US
Jan 11, 201011:25 am EST
At 7am on Monday morning I received a call from Sears delivery to inform me of the window of time I would be receiving my refrigerator. It was pitch dark out and I had to run up a flight of stairs to get the phone. I have a heart condition and honestly almost had a heart attack. When the phone rings in the middle of the night you think someone has died. When I found out it was just the sears delivery man I couldn't believe it. I told him that he couldn't do that. Wake a customer up at the crack of pre-dawn like that. I told him a robot had already called me days before and provided a number for me to call if I wasn't OK with the time period. But I was Ok with the time period. Then the delivery guy hung up on me! So I call customer service and have to endure a very loud recording of a woman saying the same sentence over and over again. Finally a human comes on the phone and tells me I've been rescheduled. No one informed me of that. Apparently the children are running the business over there unsupervised. So retaliation is their store policy? I then call another number, the national customer service number. I ask for a manger and get a "delivery specialist" instead. He hangs up on me. He pretends I'm too upset for him to endure. I recorded the call. Let's let the jury decide if I deserved to be hung up on, again. I of course canceled my order. I informed my credit card company to withhold payment. And I will be seeking legal action. I have never been treated so poorly by a company before. I will never ever buy so much as a nail at Sears again. The man's number who initiated this nightmare is [protected]. He should be fired. If Sears' policy is to wake people in the middle of the night and give them heart attacks, then hang up on them and exact revenge by rescheduling the delivery without permission from the customer, then he's doing just fine. I, on the other hand, am going to Lowe's. :)
W
W
William DiStefano
harrisburg, US
1 comments
William DiStefano
of harrisburg, US
Jan 03, 20106:48 pm EST
eight years ago i bought a new kenmore elite side by side refigerator with the ice makes the first year i had no problems with this appliance the next seven years the repair people were at my house to repair the refigerator
once every year.
In 2017 they came to fix it twice .
in addition my kenmore dishwasher [which was purchased at the same time] was repaired three times.
the dishwasher i had since replaced the sears service people couldn't fix it after three tries.
to sum it up there will be no more kenmore appliance in my home
S
S
sam huffIII
Florence, US
1 comments
sam huffIII
of Florence, US
Dec 17, 20092:18 pm EST
On 12/04/2017, I contracted with SEARS Automotive in Ft Myers to replace the rear brakes on my vehicle - (W/O4229476. The actual repair took 1.5 hours longer than committed. On the way home, there was a horrible metal on metal sound imitating from my left rear brake. I returned the vehicle to SEARS and was told, after 1.5 hours, they made a mistake and bent the plate behind the wheel and it caused the sound. On 12/17, I noticed a brown oxide looking residue on the same wheel. I took the car in today, 12/18, and asked the manager to have a look at the substance and let me know if it was a problem or not. His attitude was obnoxious, hurried and absolutely unprofessional. His interpersonal skills are pitiful. He told me that I'd have to wait in line for another 1.5 hours before someone could just look at the wheel - even though this was my third time in for the same problem. He is clearly above his "pay grade" as a manager, and should not be dealing with the public in any form or fashion. In fact, this guy needs to be terminated. In the meantime, I still have a potential brake problem that I hope is not catastrophic for my wife and I.
SEARS has been our "go to" place for all our automotive needs. This will no longer be the case - ever again.
S
S
stephanie
Manawa, US
3 complaint
8 comments
stephanie
of Manawa, US
Dec 11, 200912:05 am EST
You did not say what your job title was first of all. You are getting an hourly wage plus commission. I work for Sears and only get an hourly wage!
S
S
sweetieliz
Beloit, US
7 comments
sweetieliz
of Beloit, US
Dec 10, 20098:09 pm EST
thats because sears and kmart are cheap and treat their employees and customers like dog poo
L
L
Lorenzo33
Oakland , US
6 comments
Lorenzo33
of Oakland , US
Sep 30, 20093:34 am EDT
Wow. Maybe stick with Maytag next time. If you believe their commercials, the Maytag repairman is bored with nothing to do because their products don't break down.
S
S
Stephen H. Meier
Saint Clair, US
1 comments
Stephen H. Meier
of Saint Clair, US
Sep 18, 20095:09 pm EDT
I would like an email address that I can use to file a complaint with Sears. This complaint is related to a safety issue and I would like someone in senior management to be the recipient of my complaint.
Stephen H. Meier
smeier@comcast.net
M
M
mark1973
, CA
1 comments
mark1973
of CA
Sep 17, 20091:19 am EDT
The same thing just happened to me! I went into Sears and ordered a bed frame. Not only did they take longer to get it in the store than they had promised, not only did I have to follow up with them because they never called me to tell me it was in, they actually gave me a different bed frame than what I had ordered. After a long conversation with the salesperson telling me not to get wheels because this would damage by new floor, after the salesperson told me this bed would be adjustable in height, they gave me a bed frame with wheels, no height adjustment.
F
F
fail
hamburger, US
13 comments
fail
of hamburger, US
Aug 30, 20098:27 pm EDT
Don't wave your hourly rate around like it means anything, if you don't think it's worth taking time off of work for service then just buy new stuff when it breaks, sears isn't going to send a tech off hours on a special time for you. The techs always call me ahead of time when I've needed service and I just let work know i might need to leave at any moment that day to go home when they are on the way. Don't be a victim of modern schedule routing.
F
F
fail
hamburger, US
13 comments
fail
of hamburger, US
Aug 30, 20098:18 pm EDT
You purchased a back ordered item, not sears fault the manufacturer can't produce the item by the anticipated date. Get a substitution of a different item, stop wasting time waiting for something that doesn't exist.
T
T
tonnied1953
Panama City, US
2 comments
tonnied1953
of Panama City, US
Aug 27, 20091:09 pm EDT
I recently dealt with SEARS about a lawn mower issue. I had purchased the lawn mower two years ago along with the premium care package (extended warranty). Everytime I called to find out when it would arrive, I had to deal with a call center located in Manilla! Not only are these people English challenged, they do not understand or comprehend what you are trying to say. Imagine being told "Ma'am, I don't understand what you are saying." In frustration one day, I said "Well, I don't understand you either! Please put someone on the phone who understands and speaks ENGLISH!"
I cannot believe a company who is as old and is as American as Apple Pie would choose to have their call centers in a foreign country. I will not buy from SEARS again unless it is an abosolute necessity, and then I will have to think twice if I really need it. They should be ashamed.
MZMICHIGAN
Battle Creek, US
12 comments
MZMICHIGAN
of Battle Creek, US
Jul 26, 20093:46 am EDT
There are a lot of company that now use this practice as a way to deter "return fraud." When in doubt ask. Plus, always read the bottom of receipt and the fine print.
JustSayNo
Charleston, US
24 comments
JustSayNo
of Charleston, US
Jul 24, 20094:44 am EDT
I stopped shopping at Sears YEARS ago! And ESPECIALLY through their credit card service! They would charge a monthly late fee Every Month! I showed where my check cleared on the back 7 or so+ days earlier than the due date. They said it was not their fault if the check was not "recorded" at that time. Scams...
A
A
anonyMiss
San Diego, US
2 complaint
157 comments
anonyMiss
of San Diego, US
Jul 23, 20098:27 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
Keep writing to Sears. Tell them of your unsatisfaction of the product. Make no mention of the salespersons practices. They will tell you you should have known it was used.
Instead, tell them you were under the impression you were buying a floor model. Tell them you would not mind a used product, hwever, you would assume it would be in working condition to be sold at a Sears store. Tell them you never got to use the product as it broke right away, upon plugging it in. The freezer compartment froze over immediately and broke. Obviously this was an existing problem or happened during delivery, neither your fault as you paid for delivery.
Just keep telling them this, and reiterating these points.
R
R
rolfdenver
Centennial, US
2 comments
rolfdenver
of Centennial, US
Jul 21, 20091:27 am EDT
Here's the generic, form-letter response I got from Sears after submitting my detailed complaint. They didn't even address it to "Mr." or "Mrs." or use my first name: just my last name. It's very obvious that no human being ever bothered actually reading my actual complaint: not even "Julian T." from "Sears Holding Corporation." What a pathetic joke:
Dear (Lastname),
Thank you for contacting Sears. We appreciate hearing from you.
We sincerely apologize that we did not deliver on your expectations with
your recent experience with Sears. We realize your time is important
and are working to improve our service everyday. Please know that we
appreciate your business and and your feedback. By sharing your
feedback, you have made it possible for us to address the issues. We
will pass your feedback along to our teams, to ensure that Sears can
achieve excellence in everything we do.
If you have any questions or need further assistance, please do not
hesitate to contact us at 1-800-4MY-HOME [protected]).
Thank you for choosing Sears. We appreciate your business.
Sincerely,
Julian T.
Sears Holding Corporation
B
B
BReich81
, US
2 comments
BReich81
of US
Jul 08, 200911:11 pm EDT
Well first off... the SEARS store itself has nothing to do with your card. That has to do with either MasterCard, discover, or the bank sears is affiliated with depending on which card you have.
Second I doubt the SEARS store itself sent you that letter giving no individual stores have your personal information. Anyhow... even if you aren't using the card, starting this year... if you even APPLY for a credit card it will count against your credit rating regardless of who issues it. Again that is NOT SEARS'S fault! It's the economy.
Oh and as of November 2017, Sears will be just fine! Make sure you know WHO you are complaining about and don't place the blame on innocent people. It's ignorant people like you that make Sears workers hate their jobs.
G
G
GregChris
, US
2 comments
GregChris
of US
Jul 01, 20093:29 pm EDT
I really can't add anything to the above post, except I echo EVERYTHING that has been said.
Horrible Customer Service
###s for Customer "Service" Reps (I've met pit bulls with better customer service practices)
Confrontational ### that "man" the phones...
'nuff said...I'll NEVER grace the portals of a SEARS again.
S
S
SS09
New York, US
6 comments
SS09
of New York, US
Jun 27, 200911:25 am EDT
Well the manufacture only gives you one year free of defects. This is for most appliances. Unfortunately you had a problem with your washer years later. No matter what you say, the product still has a one year warranty. This is why they try to sell you the protection plan. This would have covered you, and yes i have bought them before and it is worth every penny. Because you don't know what may happen in the future. Next time get the plan, because appliances are not made to last; however, they are more efficient. I don't know why people complain when it is their fault for not maintaining their appliances.
W
W
who cares
Los Angeles, US
1 comments
who cares
of Los Angeles, US
Jun 18, 200912:20 pm EDT
I have been looking for a refrigerator for about 2 months now (I am not in a big hurry) and I have been checking prices at Sears, Best Buy, Fry's etc. I have noticed that Sears is frequently (almost weekly) changing the base price of items and then having them on sale. I finally had a couple of sales people clue me in. Even they said that most of these sales are scams and be aware that Sears is always changing prices but not really changing the actual total price. So buyer beware. Of course, I would not write an article to complain, just comparison shop.
J
J
Jeff
Frederick, US
2 comments
Jeff
of Frederick, US
Jun 06, 200912:55 pm EDT
Mrs. Smith, Contact the Store Manager in the store you made the purchase. Ultimately any complaint will come back to them. That person will be able to assist you in getting this issue resolved. If they do not, call [protected] and ask that the issue be escalated to the ditrict manager.
C
C
christine jarvis smith
Silverdale, US
2 comments
christine jarvis smith
of Silverdale, US
May 29, 20096:32 pm EDT
between the customer service associates in the store lying to sell anything they can and the ones on the phone in customer support hanging up on you, Sears has become one of the worst stores to deal with!
Replied
I have also had problems dealing with Sears and their customer no-service. My complaint was in regards to a rebate that they never paid out to me. I ended up filing a complaint with the Better Business Bureau and that got their attention. My problem was resolved with a couple of days.
How fat are you and your husband? If you're not, then how rough does it get in there?
Tell Sears that if they don't honor the wording of the advertisement, that you will contact your state's attorney general. In Texas we have very strict consumer protection laws, the "bait and switch" fraud being one of them. Hope you saved your ad - you will need it when you file your complaint.
You get commission idiot, work harder, you'll make more. It's another store like wal-mart, They arent going to support families, and dont care. Move on.
cry some more, try getting better service at home depot or lowes. do some research, damn you people are stupid...
cry some more . you want to blame someone, blame obama...
Huh? Typical ###ed Sears employee. No wonder we have problems with Sears. Look at what they hire.
Maybe your daughter shouldn't have been stealing. I'm glad Sears didn't waste shareholder profits on sending a legal professional out to teach your delinquent child in court.
LACK OF QUALITY ! - SEARS...
Please note Sears took care of my complaint.
Hey again sears yeah that's right it's me again! It's now 615pm and I finally was told that the serviceman went home for the evening ... But wait good news I got a woman named Denise who actually asked for the whole story and she even gave me a claim number ... Hooray Denise you should be premoted! I'm actually getting reimbursed for the 3 weeks that I went to the laundry mat and I have the first appointment tomorrow morning. Denise I love you but I have to laugh because I 'll believe it when I see it ! So here's to you Mr. Bruce Johnson ( president of sears) your company sucks and the only great thing you have going for your crap company is my new friend Denise because she's the only one with a brain in your company and she deserves not only a raise but she deserves recognition for doing your dirty work ... How I wish your company (if that's what you truly believe you can call that circus your running) could be on the new show undercover boss just so I could see the coward that you really are and you could get rid of these people that do nothing for your company... Go hire the people that need to feed their families and would do a much better job for probably a lot less money and watch how many people would come back to sears ... Those are the passionate people who care. The ones that would be happy even if it was $5.00 an hour! Well I keep you posted again... Let's see if it's another no show from Mr. Bruce Johnsons ### show!
P. Catania
Sears repair service technicians are absolutely horrible... They have come to my house sick with a fever, chills, and a bad cough that they later told me during another service call they had the flu... They give you an appointment to sit and wait all day then call you up after you waited all day to say the serviceman is sick and they have to cancel... I ask, why cancel the technician was sick the last time and you sent him? They finally send the same sick". guy a week later and he can't find anything wrong with my washer... He leaves my house and my washer machine is jumping all over the place (by jumping I don't mean off balance) it was literally jumping and leaking water ...I even showed him the drum inside was bouncing which it never did before.. He assured me that was normal. Another call to sears that night for service and I requested they don't send me same jerk who couldn't find anything wrong the fist time.. Next service call, you guessed it service man cancelled after waiting all day he was going home sick.. By the 3rd call they send me the idiot who 5 days earlier couldn't find $1000.00 worth the damage to my washer .. Yes no exaggeration $1000.00! How does a trained technician not find that problem? He then acts like he's doing me a favor by ordering me the parts and tells me I don't have to pay a penny because it's under the warrantee... Hello jerk I paid for the extra service contract because of stupid people like you who couldn't find the problem the first time... The parts (eleven pieces to be exact) would arrive in 1 week so he rescheduled me on the the 24th of april between 1pm-5pm... On the 23rd sears called to see if I received all my parts and I said no ... They asked me to call them on the morning of the 24th to let them if all my parts were delivered... My gut said to let them come and my conscience said to do the right thing so I called and told them at 11am that all my parts weren't delivered so they cancelled my appointment...surprise my parts got delivered right after we hung up so I called right back and explained what happened and they said they were sorry but I couldn't get my appointment back which was not until 1 pm-5pm ... So I make another appointment and on Saturday they cancel because you guessed again the serviceman is sick... After being put on hold waiting for a manager for thirty minutes they did the unthinkable and disconnected me 4 different times... Finally got a manager and new appointment for today between 8am-12pm it's now 4:28pm and 4 phone calls later and the serviceman is on his way I'm the next stop! No.1 why have an appointment, no.2 where is this idiot coming from Japan? And last they offered me a gift card and I told them not to insult me, if you actually think I would use it to give you business you're out of your mind... Then they had the nerve to ask me what would make me happy? What about sending me an intelligent technician on time...ps also send me the gift card so I can give it to the serviceman so he could by himself a new watch because his must be broken ! It's now 4:45 pm I will keep you informed
P Catania
Sears is full of bull crap. Bunch of idiots working in customer service scheduling department. I completely agree. I will never ever go back to sears
Thanks. This just confirms what I already know through my own experience. I've also given up on Sears.
Discrimination in Sears Ala Moana store
Yesterday, my wife and I were looking at some Celestial diamond rings in the jewelry dept at Sear Ala Moana store in Honolulu. We took a number and patiently waited our turn to be serviced. 10 min pass and still waiting for someone to help us. Finally, a young caucasian woman is ready to help us when all of a sudden she is called over by another customer who is also a older caucasian woman. So we wait again for another 10 min while this other lady who has no ticket is being serviced. We are feeling really upset and frustrated at the lack of service and respect, so after another 10 min of waiting (total time 30 min) we decide to leave. Me and my wife are of Asian decent, but to be treated in this discrimagatory way is no excuse. So what if we were going to buy a $5000 diamond ring, so what if the lady never bought anything, so what if we never shop again in Sears. Sears better train their sales clerks in customer service or they will lose customers and profits.
dont get mad about the maytag. thasts not sears problem. thats the manufacturer.
I think the Yakima Sears runs a shady outfit! I had an experience with their electronic department today regarding their "sale" on flat screen TV's. I wont even go into detail its so frustrating. I had my eye on two different TV's and they were listed as on sale but both times they were out of stock and the sales person did not make much of an effort to help me out. I had money to spend and wanted to leave with a new 46" TV but due to false advertisement and two separate trips to the valley mall sears store that were frustrating I bagged it and left. I decided that I wont spend a dime their. they need to give some training in customer service, the I don't care attitude and lack of interest is enough to make me shop else where. I'm still going to get my TV just not at sears.
exact same situation. Twiddle Dee shows up and says need to order a part. Two weeks later Twiddle Dum shows up (late) and says this is a two man job and I never worked on this model before, must reschedule.
BTW, I went through the same thing at the Washington Square store in Portland. A group of older male employees having a nice chat while customers are trying to research refrigerators. I think they all know SEARS is going out of business. Can't happen soon enough for me.
At 7am on Monday morning I received a call from Sears delivery to inform me of the window of time I would be receiving my refrigerator. It was pitch dark out and I had to run up a flight of stairs to get the phone. I have a heart condition and honestly almost had a heart attack. When the phone rings in the middle of the night you think someone has died. When I found out it was just the sears delivery man I couldn't believe it. I told him that he couldn't do that. Wake a customer up at the crack of pre-dawn like that. I told him a robot had already called me days before and provided a number for me to call if I wasn't OK with the time period. But I was Ok with the time period. Then the delivery guy hung up on me! So I call customer service and have to endure a very loud recording of a woman saying the same sentence over and over again. Finally a human comes on the phone and tells me I've been rescheduled. No one informed me of that. Apparently the children are running the business over there unsupervised. So retaliation is their store policy? I then call another number, the national customer service number. I ask for a manger and get a "delivery specialist" instead. He hangs up on me. He pretends I'm too upset for him to endure. I recorded the call. Let's let the jury decide if I deserved to be hung up on, again. I of course canceled my order. I informed my credit card company to withhold payment. And I will be seeking legal action. I have never been treated so poorly by a company before. I will never ever buy so much as a nail at Sears again. The man's number who initiated this nightmare is [protected]. He should be fired. If Sears' policy is to wake people in the middle of the night and give them heart attacks, then hang up on them and exact revenge by rescheduling the delivery without permission from the customer, then he's doing just fine. I, on the other hand, am going to Lowe's. :)
eight years ago i bought a new kenmore elite side by side refigerator with the ice makes the first year i had no problems with this appliance the next seven years the repair people were at my house to repair the refigerator
once every year.
In 2017 they came to fix it twice .
in addition my kenmore dishwasher [which was purchased at the same time] was repaired three times.
the dishwasher i had since replaced the sears service people couldn't fix it after three tries.
to sum it up there will be no more kenmore appliance in my home
On 12/04/2017, I contracted with SEARS Automotive in Ft Myers to replace the rear brakes on my vehicle - (W/O4229476. The actual repair took 1.5 hours longer than committed. On the way home, there was a horrible metal on metal sound imitating from my left rear brake. I returned the vehicle to SEARS and was told, after 1.5 hours, they made a mistake and bent the plate behind the wheel and it caused the sound. On 12/17, I noticed a brown oxide looking residue on the same wheel. I took the car in today, 12/18, and asked the manager to have a look at the substance and let me know if it was a problem or not. His attitude was obnoxious, hurried and absolutely unprofessional. His interpersonal skills are pitiful. He told me that I'd have to wait in line for another 1.5 hours before someone could just look at the wheel - even though this was my third time in for the same problem. He is clearly above his "pay grade" as a manager, and should not be dealing with the public in any form or fashion. In fact, this guy needs to be terminated. In the meantime, I still have a potential brake problem that I hope is not catastrophic for my wife and I.
SEARS has been our "go to" place for all our automotive needs. This will no longer be the case - ever again.
You did not say what your job title was first of all. You are getting an hourly wage plus commission. I work for Sears and only get an hourly wage!
thats because sears and kmart are cheap and treat their employees and customers like dog poo
Wow. Maybe stick with Maytag next time. If you believe their commercials, the Maytag repairman is bored with nothing to do because their products don't break down.
I would like an email address that I can use to file a complaint with Sears. This complaint is related to a safety issue and I would like someone in senior management to be the recipient of my complaint.
Stephen H. Meier
smeier@comcast.net
The same thing just happened to me! I went into Sears and ordered a bed frame. Not only did they take longer to get it in the store than they had promised, not only did I have to follow up with them because they never called me to tell me it was in, they actually gave me a different bed frame than what I had ordered. After a long conversation with the salesperson telling me not to get wheels because this would damage by new floor, after the salesperson told me this bed would be adjustable in height, they gave me a bed frame with wheels, no height adjustment.
Don't wave your hourly rate around like it means anything, if you don't think it's worth taking time off of work for service then just buy new stuff when it breaks, sears isn't going to send a tech off hours on a special time for you. The techs always call me ahead of time when I've needed service and I just let work know i might need to leave at any moment that day to go home when they are on the way. Don't be a victim of modern schedule routing.
You purchased a back ordered item, not sears fault the manufacturer can't produce the item by the anticipated date. Get a substitution of a different item, stop wasting time waiting for something that doesn't exist.
I recently dealt with SEARS about a lawn mower issue. I had purchased the lawn mower two years ago along with the premium care package (extended warranty). Everytime I called to find out when it would arrive, I had to deal with a call center located in Manilla! Not only are these people English challenged, they do not understand or comprehend what you are trying to say. Imagine being told "Ma'am, I don't understand what you are saying." In frustration one day, I said "Well, I don't understand you either! Please put someone on the phone who understands and speaks ENGLISH!"
I cannot believe a company who is as old and is as American as Apple Pie would choose to have their call centers in a foreign country. I will not buy from SEARS again unless it is an abosolute necessity, and then I will have to think twice if I really need it. They should be ashamed.
There are a lot of company that now use this practice as a way to deter "return fraud." When in doubt ask. Plus, always read the bottom of receipt and the fine print.
I stopped shopping at Sears YEARS ago! And ESPECIALLY through their credit card service! They would charge a monthly late fee Every Month! I showed where my check cleared on the back 7 or so+ days earlier than the due date. They said it was not their fault if the check was not "recorded" at that time. Scams...
Keep writing to Sears. Tell them of your unsatisfaction of the product. Make no mention of the salespersons practices. They will tell you you should have known it was used.
Instead, tell them you were under the impression you were buying a floor model. Tell them you would not mind a used product, hwever, you would assume it would be in working condition to be sold at a Sears store. Tell them you never got to use the product as it broke right away, upon plugging it in. The freezer compartment froze over immediately and broke. Obviously this was an existing problem or happened during delivery, neither your fault as you paid for delivery.
Just keep telling them this, and reiterating these points.
Here's the generic, form-letter response I got from Sears after submitting my detailed complaint. They didn't even address it to "Mr." or "Mrs." or use my first name: just my last name. It's very obvious that no human being ever bothered actually reading my actual complaint: not even "Julian T." from "Sears Holding Corporation." What a pathetic joke:
Dear (Lastname),
Thank you for contacting Sears. We appreciate hearing from you.
We sincerely apologize that we did not deliver on your expectations with
your recent experience with Sears. We realize your time is important
and are working to improve our service everyday. Please know that we
appreciate your business and and your feedback. By sharing your
feedback, you have made it possible for us to address the issues. We
will pass your feedback along to our teams, to ensure that Sears can
achieve excellence in everything we do.
If you have any questions or need further assistance, please do not
hesitate to contact us at 1-800-4MY-HOME [protected]).
Thank you for choosing Sears. We appreciate your business.
Sincerely,
Julian T.
Sears Holding Corporation
Well first off... the SEARS store itself has nothing to do with your card. That has to do with either MasterCard, discover, or the bank sears is affiliated with depending on which card you have.
Second I doubt the SEARS store itself sent you that letter giving no individual stores have your personal information. Anyhow... even if you aren't using the card, starting this year... if you even APPLY for a credit card it will count against your credit rating regardless of who issues it. Again that is NOT SEARS'S fault! It's the economy.
Oh and as of November 2017, Sears will be just fine! Make sure you know WHO you are complaining about and don't place the blame on innocent people. It's ignorant people like you that make Sears workers hate their jobs.
I really can't add anything to the above post, except I echo EVERYTHING that has been said.
Horrible Customer Service
###s for Customer "Service" Reps (I've met pit bulls with better customer service practices)
Confrontational ### that "man" the phones...
'nuff said...I'll NEVER grace the portals of a SEARS again.
Well the manufacture only gives you one year free of defects. This is for most appliances. Unfortunately you had a problem with your washer years later. No matter what you say, the product still has a one year warranty. This is why they try to sell you the protection plan. This would have covered you, and yes i have bought them before and it is worth every penny. Because you don't know what may happen in the future. Next time get the plan, because appliances are not made to last; however, they are more efficient. I don't know why people complain when it is their fault for not maintaining their appliances.
I have been looking for a refrigerator for about 2 months now (I am not in a big hurry) and I have been checking prices at Sears, Best Buy, Fry's etc. I have noticed that Sears is frequently (almost weekly) changing the base price of items and then having them on sale. I finally had a couple of sales people clue me in. Even they said that most of these sales are scams and be aware that Sears is always changing prices but not really changing the actual total price. So buyer beware. Of course, I would not write an article to complain, just comparison shop.
Mrs. Smith, Contact the Store Manager in the store you made the purchase. Ultimately any complaint will come back to them. That person will be able to assist you in getting this issue resolved. If they do not, call [protected] and ask that the issue be escalated to the ditrict manager.
between the customer service associates in the store lying to sell anything they can and the ones on the phone in customer support hanging up on you, Sears has become one of the worst stores to deal with!