Boscov's Department Store
Reviews and Complaints

I LOVE this website! I have bought everything from perfume, to shoes, to clothes to jewlery on boscovs! I LOVE IT! Prices are unbeatable, style is awesome and they have mens, womens and kids clothes (brand name) for deep deep discounts!

I went straight to the Web Deals section of Boscovs where they add new items weekly and found some phenominal deals! Plus free shipping on orders over $49. They have everything from home furniture to clothing and jewelry. I love this site!

Just began ordering from Boscov's and I'm in love! Merchandise is high quality, but the customer service and shipping takes the cake! Very fast from online order to delivery. Items are packed with utmost care! I love that this retailer so obviously cares for their customers that I will be back often! Thank you Boscov's!

Sick of the "Mart" store? Go to Boscov's. I am addicted to their curtain department! Huge selection! Cheap prices make it a winner! I am always surprised that the store is no mobbed! It has high-end and economy choices for everything! A big and tall shop for men that can't be beat! And did I mention the prices? Unbelievable. The only "department" that is not represented is hardware and tools. Furniture and mattresses, clothes and shoes. And did I mention curtains? GO THERE! You will not be disappointed! I am a retiree and my only regret is that they are not closer

I am a Boscov credit card holder, ordered Christmas items on December 28, 2024, totaled $64.62 well above the $49 free shipping requirement. I got a phone call today from Boscov's saying if I don't pay a $19 shipping fee they will cancel my order. I explained I am retired and on a fixed income and could not really afford the $19. I never had that happen before. The lady called back later with a reduced fee of $15 which I agreed to since I still wanted the items in my order. Is this fee legitimate? Is it a scam? Could you look into it and get back to me explaining why the fee was necessary. If this is how Boscovs will do business, I am going to cancel my credit card after I pay it off.
Thank you,
Bernadette Koontz
10H Bennington Lane
Whiting, NJ 08759
email: [protected]@aol.com
Phone: [protected]

I shopped at Boscov's for the first time this July and have had nothing but problems with them since, 2.5 weeks and no resolution yet.
First they fished around in my bank account by placing a hold in the ammount of $600 for items that had already been charged to my account but not shipped. I called to have them remove the illegitimate charge & it was a nightmare. It took 2 hours, 6 discourteous, unhelpful and ill-natured customer "service" reps, 3 disconnects( i was told by Felix their phones are rigged to hang up on ppl after 10 minutes, rather evasive, imo) and a rude email telling me to contact my bank if i need further assistance understanding the holds procedure.
A few days later my merchandise began to arrive in deplorable condition.
Items were carelessly thrown in bags and dumped in boxes. They placed a pair of shoes-completely unwrapped on top of lingerie-also completely unwrapped-in a bag in a loosely packed box and shipped it across the country! The lingerie was pulled and snagged and certainly not in new condition. A pair of shoes arrived with debris on the upper and signs of wear & tear on the sole-they appear to have been worn & are also not in new condition. Many other items appeared to have been worn(showed signs of filth such as foul aromas and smears)and returned. In fact, the only merchandise from Boscov's that arrived in new and acceptable condition were 4 pairs of men's pajamas, still in their factory packaging
I thought I was ordering merchandise and paying for it to be delivered to my home in perfect condition. That did not happen.
As it turns out, I payed for:
1. The inconvenience and waste of time and money spending 2 hours on the phone babysitting rude & unhelpful staff while they fix Boscov's accounting mistakes
2. The inconvenience of photographing and documenting their shoddy, careless packaging and the damaged merchandise it produced
3. The inconvenience and waste of time sending 9(!)emails (including photos and explanations) in total so far without achieving resolution. Their best offer is "send it back, we will refund you when we get our merch back. Boscov's wants to blame UPS so they can avoid losing $. Macy's on the other hand offered an immediate replacement at no extra charge or further inconvenience to me. I received an email confirming this within moments & my replacement will be here in 3 days. All they required from me was to " please safely dispose of damaged items".

On October 24, 2021, my husband and I purchased a mattress from a salesperson at Boscov's. During our conversation, I asked if our old mattress would be removed. The salesperson reassured us that our old mattress would be removed, as Boscov's only refuses to take water beds. Before finalizing the sale, I confirmed again that our old mattress would be taken away without issues. The salesperson reassured us once more. However, on November 6, when our new mattress was delivered, the delivery team refused to remove the old mattress, stating that Boscov's does not accept Sleep Number beds. Despite explaining that we were assured of the removal service, one delivery person walked away mid-conversation, and the other, while completing the paperwork, simply stated that they don't accept them. The paperwork indicated 'removal of box spring & mattress if haul away service is indicated.' I pointed this out, but the delivery person repeated their refusal. Boscov's seems to have conflicting policies: sales staff reassure items will be removed as part of the service, while delivery staff refuse to honor this policy. My paperwork did not state that my old bedding would not be removed, leaving me with an unexpected $50 expense to pay a scrapper. I was told by Boscov's that my old bedding would be removed. This discrepancy between sales and delivery feels like a bait-and-switch tactic. I want Boscov's to reimburse the $50 I had to pay and to honor their commitments made at the time of sale.

For Christmas a couple loves to shop for our daughters. This year they couldn't because the wife had back surgery so she purchased two- $150 gift cards to Boscov's and asked me to do the shopping for her. Three days ago I put in a big online purchase of 24 items. I put the two gift cards in and hit complete purchase. There was an issue with my billing address. I thought it was due to the fact that I was only using gift cards, so there wasn't anything to verify my address with (like a debit card). So, I added an extra item and put the order thru again, this time putting the two gift cards thru, plus my debit card thinking there would not be issues with my billing address now. There was still an issue with my billing address. I called the number they provided. The number said they would have someone call back within 24 hours. No one did. No one called back in that 24 hours or the following 24 hours either. In the meantime, numerous sales items in my cart were disappearing because they were selling out. I was becoming very frustrated. I originally had 24 items in my cart. After continuously having to replace items that were selling out to others, I now only had 16 because I had to replace them with more expensive ones. It's been 3 days. I've spoken with Boscov's associates from my local Boscov's in Erie, Pa and I've spoken to associates in the credit department and although they have tried to help me, all 6-9 associates that I have spoken with could not help because they all said that only one line of associates can help and no one (including the Boscov's associates) can get thru to that line. I was finally just going to give in and go to the store to shop although I really don't want to and shouldn't because I am high risk but now I can't because both my gift card balances read zero. I have tried to find out if there is an online order out there somewhere that partially went thru with my gift cards but no one will get back to me. I even emailed them. So now, I have no online order, I have $300 in gift cards that now have a zero balance! I just want to either know if I do have an online order out there somewhere that these gift cards did partially pay for that I can complete or if their online system goofed up, then I just want a new set of gift cards activated for me so I can get my shopping done before this sale ends. I have already lost out on some really great outfits that I literally watched disappear from my cart one by one. This has been a very frustrating and terribly disappointing experience and I'm sure if the couple that purchased these gift cards knew this was happening they would never buy them to here again.

I am a Boscov's customer. For the past week or so I am unable to look @ Ads online the site says Denied Access. I am confused I shop Boscov's Online all the time Now the site won't open. Could you please find out the reason why I can no longer have access to the Boscov's site I shop online for most items due to my disability can't go in person to a store. Thank you!

Early this summer I purchased 4 seat cushions and 2 throw pillows (Jordan, red and black floral)

They were supposed to have UV protection.

After only a few months they are faded. I like the cushions very much, I am not sure the cushions I purchased, ever received the protective treatment. I would like to have the items replaced.

The items were purchased on my American express card, and were delivered to:

55 South Woodside Ave.

Bergenfield, NJ 07621

Shopping for a dress for a wedding. I have a boot cast on. I found one dress that was short enough I didn't trip over it. I spoke to an associate with short red hair. She said, "It's going to show your boot as it comes up on the side," she told me this 3 times. I was still looking at the dress and saw it was like pants and said, Oh it's pants" She replied, "Yes it is pants" in a not so pleasant tone. I just looked at her. I said all your dresses are too long and she just stared at me. I was shocked she did not take the time to help me find a dress however, she had time to socialize with her co-workers complaining about someone else. I was very disappointed in the lack of customer service this day at around 1 pm.

So, I gotta say, I'm a little disappointed with Boscov's. I mean, I ordered some summer clothes for my kiddo like 12 days ago and I still haven't gotten them. Can you believe that? And get this, I've already had to reschedule the delivery date three times! Like, what's the deal, Boscov's? I thought you were supposed to be a reliable online store.

Now, don't get me wrong, the prices were pretty good. I mean, that's why I ordered from them in the first place. But I didn't expect to be waiting this long. I could have just ordered from Amazon and gotten my stuff in like 3 days. But no, I had to try and support a different store and now I'm regretting it.

I live out in the boonies, so going to a physical store is a real pain in the butt. But I guess that's what I'll have to do if I ever shop with Boscov's again. I mean, I don't want to be waiting around for weeks for my stuff to arrive. That's just ridiculous.

Anyway, I can't really speak to the quality of the clothes I ordered since I haven't gotten them yet. But honestly, at this point, I'm just hoping they arrive at all.

I had a really bad experience with Boscov's. Their customer service is terrible. I placed an order online and only found out afterwards that I wouldn't receive my items in time for Christmas. They didn't offer any faster shipping options. They did offer curbside pickup, but every item I tried to get was out of stock. I spent three whole hours on hold trying to talk to someone about changing my delivery or cancelling my order, but when I finally got through, the lady on the phone told me she couldn't help me because she didn't work in that department. It was so frustrating!

Honestly, I don't think Boscov's is going to last much longer. They seem like they're stuck in the past, like they're still living in the 19th century. They're just like the old Woolworth and A&P stores that used to be around. I wouldn't waste my money there if I were you.

I gotta say, I'm not too thrilled with Boscov's. I've had a few run-ins with them this year and let me tell you, it's been a real headache. First off, I ordered something and when it arrived, it was damaged. They said they'd refund me some of the money, but when I checked my account, the discount wasn't there. Instead, they took more money out of my account! What kind of shady business is that?

Then, I ordered something else and it took FOREVER to get here. And to top it off, they charged me the wrong price! Of course, it was in their favor. I mean, come on, can't they get anything right?

But the real kicker was when I checked my bank account almost two months later and saw that Boscov's had charged me for a purchase I never made! What the heck, man? I'm not made of money, I can't just let them take whatever they want.

Honestly, I can't say I'm too pleased with their service. The products might be okay, but if you can't trust the company you're buying from, what's the point?

I recently had an experience with Boscov's that left me feeling pretty frustrated. I had found an item on their website that I really wanted, and it said that it was in stock. So, I went ahead and placed my order, spending over 50 dollars in the process.

However, six days later, I received an email from Boscov's saying that they actually didn't have the item in stock after all, and that they were canceling my order. I was pretty disappointed, but I figured that at least I would get a refund for my purchase.

Unfortunately, it's now been a month since my order was canceled, and I still haven't received my refund. When I reached out to Boscov's customer service, they told me that I needed to take it up with my bank. The problem is, I had used a reloadable Green Dot card from H&R Block to make my purchase, and even H&R Block's records show that I haven't received a refund.

I'm really frustrated by this whole situation. I know that I've gotten refunds with my Green Dot card before, and they usually show up within a couple of hours. So, either Boscov's made a mistake and forgot to issue my refund, or they flat out stole my money. Either way, I'm out over 50 bucks, and I'm not happy about it.

This was my first time shopping at Boscov's, and I have to say that it will probably be my last. I don't appreciate being treated this way as a customer, and I don't think that I can trust them to handle my purchases in the future.

I recently purchased a sofa from Boscov's in December of 2021. Unfortunately, my experience with them was less than satisfactory. They charged me for a sectional that I never received, and when I spoke with several representatives, they lied to me about the delivery date. It was a frustrating experience, to say the least.

Finally, I spoke with Melissa at ***940, and I have our conversation recorded. She promised me a credit of $1,000 on my credit card, but when I received it, it was only $600. I was extremely disappointed and frustrated with the situation. I feel like this store is all about greed and money, and they don't care about their customers.

I waited for 10 months for my sectional, and it never arrived. I even called the news, the BBB, and the attorney general to report this issue. I believe that Boscov's should be boycotted for their poor customer service and dishonesty.

I want my credit for $1,000, and I think that Melissa should be fired for lying to me. I don't want anyone else to have to go through what I did. I think that Costco has better prices and better customer service, and I will be shopping there from now on.

In conclusion, I would not recommend shopping at Boscov's. They are dishonest, greedy, and do not care about their customers. If you want a better shopping experience, go to Costco instead.

Boscov's is a pretty decent online store, but you gotta have some patience and a good chunk of time to spare. They do have some pretty good deals from time to time, but the problem is that if you wanna see a picture of the product, it takes forever to load. And if you wanna see the product in other colors, well, you don't always have that option. It's kinda hit or miss with their sale prices and sizes available, so you gotta keep an eye out for that.

But I gotta say, the quality of the clothes and shoes is pretty good. And if you gotta return something, it's super easy to do it at the store. The only thing that really sucks is their website. It's just dreadful. I mean, I took their survey and gave 'em some feedback, but I don't know if they're gonna do anything about it.

Overall, I'd say Boscov's is kinda like Kohls. It's not as fancy as Macy's, but it's a little more formal than Target. So if you're lookin' for somethin' in that range, it's worth checkin' out.

I recently made an online purchase from Boscov's, which included a cozy comforter, a stylish pair of shoes, and a beautiful wreath. Unfortunately, my excitement was short-lived when I received my package a few days later. The wreath was completely smashed and damaged, as it had been carelessly packed underneath the shoes and comforter. To make matters worse, the box had been modified to make it 2" shorter and was stuffed with paper on top of the items, causing the wreath to be severely compressed.

The wreath is made of delicate silk and natural, thin stems of wood, which were broken off in many small pieces. It was clear that whoever packed my order had no regard for the fragile nature of the wreath. It was almost as if they had intentionally packed it in a way that would cause damage. It was a frustrating experience, as I had been looking forward to displaying the wreath in my home.

Overall, I was disappointed with the lack of care and common sense that went into packing my order. It was clear that the person responsible for packing my items did not take the time to ensure that they were properly protected during transit. While I appreciate the convenience of online shopping, this experience has left me hesitant to make future purchases from Boscov's.

So, I was thinking of buying something online and decided to check out Boscov's website. I added some items to my cart and was about to submit my order when I saw that the prices were a bit higher than what I found on another website. I decided to cancel my order and buy from the other website instead. However, I was surprised to see that Boscov's still charged me for the items even though I didn't submit my order.

I called their customer service to ask what was going on and they told me that this is a normal practice. They said that the charge will be refunded in 3-5 days. I was like, "What the heck?" No other company in this country takes your money before you submit an order. This is the shadiest experience I've ever had with an online retailer.

Now, I have to spend more money to buy what I wanted from the other website. I'm so disappointed with Boscov's and I will never attempt to order anything from them again. It's no wonder why their customer experience ratings are so low.

I recently made a purchase on Boscov's website for a bed frame and mattress. Unfortunately, when the delivery guys arrived and opened the box, we discovered that the wood frame was cracked. I understand that accidents happen, but what really disappointed me was that customer service was closed on both Saturday and Sunday. As a result, I am now stuck sleeping on the floor until I can speak with someone on Monday. It's frustrating to think about how long it will take to get a new bed frame, especially since I have severe back and neck issues that require proper support.

It's disappointing that Boscov's would deliver furniture when customer service is closed. It seems like once they make the sale, they are done with you. I tried to get help in the store, but no one was able to assist me. As a first-time Boscov's customer, I am extremely disappointed with the lack of customer service and support. I will not be purchasing from them again.

I hope that Boscov's can improve their customer service and support in the future. It's important to have a reliable and helpful team to assist customers, especially when it comes to large purchases like furniture. I would recommend that Boscov's consider extending their customer service hours to better accommodate their customers' needs. Overall, I would not recommend Boscov's to anyone looking for a reliable and supportive shopping experience.

I gotta say, I had a pretty rough experience with Boscov's. I mean, I tried to exchange an item and it was like pulling teeth to get any help. They say they'll waive the shipping fee if you call for assistance, but good luck actually getting through to someone who knows what they're doing. The one time I did manage to talk to someone, they quoted me a price of $27.47, which seemed pretty steep for just exchanging something. When I asked if that was really the cost, they transferred me to someone else and I was left waiting for what felt like forever.

I tried calling them 11 times and sent a bunch of emails, but I still haven't gotten any resolution. It's frustrating because I really wanted to like Boscov's - they have some great stuff on their website - but their customer service just isn't up to par. I think I'm done with them, honestly. There are plenty of other retailers out there who actually care about their customers.

So, lesson learned. If you're thinking about shopping at Boscov's, just be aware that their customer service might not be the best. Maybe you'll have a better experience than I did, but I wouldn't count on it.

Told no interest 1year on the account I flipped, the rep at the store did not inform me how this works since procedures have changed. Rep was helpfully but again if policy changed after my purchase where is the courtesy to good customers. This is important, communication and education my experience was told one thing from one another answer from another rep.