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Saks OFF 5th
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Saks OFF 5th
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110 complaints
18 resolved 92 unresolved
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2:05 pm
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Saks OFF 5th - Incorrect order and refund

Hi, I’m feel so unlucky, so upset 😭 that this is my first purchase with Saks Off 5th to purchase a Furla bag. I really got a shock to read through on the reviews now that I really regretted that I did not read all the reviews before making a purchase. They said that the Furla bag is authentic but ended up I had received one with a inner tag that stated...

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Saks OFF 5th - Selling used items/returned items as new

SAKS, Sent me a used item (button down shirt) for a new item and then told me they didn't have another, and said I needed to repurchase if I wanted the item that I originally ordered. And you guessed it, all before they refunded me. Its unethical and probably illegal selling used items as new. Customer service was rude. They also cancelled part of my order claiming the were sold out.

Order purchased 04-27-22 arrived 05-01-22

Desired outcome: item I ordered without buying twice -- them reported to FTC for selling used items as new.

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J
3:03 pm

Saks OFF 5th - Spyder Leggings

Ordered a pair of Blue Spyder Leggings. Received the order, they were in black. Contacted customer service, they wanted a picture, in the process of trying to provide pic, customer service convo disappeared. Decided to keep them. Tried ordering the blue again since I did like the leggings and just have two pairs. Received 2nd order, again they sent black. Decided to give up trying to get a correct order and decided I just won’t order from them again.

Desired outcome: A blue pair of the leggings that I attempted to purchase twice.

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10:30 pm

Saks OFF 5th - Return policy

There is a 30 day return window and my item was delivered on 3/18/2022. Today is 4/17/2022 and I am trying to return an item that was not described properly on the web site. The dress shirt requires cuff links and will not work for my 18 year old son.

I previously sent in a comment and was waiting for a reply. Since I didn't receive one I am trying to return the items. When I try, the site says: "There are no eligible item(s) to return from order 109523310." However, today is the 30th day and it should allow a return. The is no customer service number that I can find.

Desired outcome: I would like to return the shirt for one that does not need cuff-links.

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M
7:20 pm

Saks OFF 5th - Horrible customer service.

I wanted to try a jacket at beverly connection and asked an employee for help. He paged for someone to come and help. Over 20minutes of waiting and no one came. I asked the jewelry department to call the store manager and still here 10 minutes later still waiting for store manager to unlock a jacket so I can try it. This is an outrage what will it take to get a decent customer service.

Desired outcome: I will never return to this store.

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N
10:49 am
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Saks OFF 5th - Horrendous customer service representative

I had purchased a Gucci belt online on February 15. I received indication via email that the belt was shipped on February 17, however, only a shipping label has been created. On March 1 the item still had not been delivered to me and there was no updated tracking information, leading me to assume the belt was lost. I called off Saks to ask them for a refund...

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T
11:43 am
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Saks OFF 5th - Billing issues

I purchased an order that was within the time frame in late 2021 where returns were free. I returned my complete order within the recommended time for returns and Saks deducted $9.95 for the return. I have made 3 (three) calls regarding this and they promise me that I will receive a credit and nothing gets resolved. How is this ok? My Order number is 108401530. I have over an hour in waiting on hold and explaining the situation over and over. I feel you have no respect for my time nor my rights to be billed correctly. My phone number is 513.319.2540.

Desired outcome: Call me with an apology and a credit for every time I had to call with no resolution.

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6:57 pm
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Saks OFF 5th - Refund for order # 108777908 (placed on 01/10/21 for $714.99)

Good evening,

I am filing a complaint against the company OffSAKS5th from which I have purchased several items over the years. Their customer service used to be great and very efficient.

I have called three times to inquire about the status of my refund for order # 108777908 which contained a Nicole Benisti black parka in a size large.

I shipped it back very fast as the screenshot attached shows. YOu will see clearly "Return received". I was told today to wait until March 7th 2021, which is another whole week. I am tired of being told to wait again each time I call the SaksOFF5th customer service number.

Thank you so much for your precious help,

Best,

Sophie

Desired outcome: Refund for my order # 108777908

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L
7:49 pm

Saks OFF 5th - LaFiorentina Shearling Fox Mink Fur Coat

Purchased jacket as Christmas gift Order#108010395 for a total of $476.99 on 12/11/2021. Item was returned 1/11/2022 due to size with RMA#6001143185.

On 2/8/22 jacket was returned to me by Returns Dep indicating Support team deemed this item is not in salable condition; worn, tags removed, incomplete set, laundered and/or altered. Called customer serviced who asked if tags were still in place; advised yes and they requested pick up of jacket.

Jacket was returned back to me on 2/24/2022 with a letter attached dated 2/22/2022 indicating final decision as per Returns Management based on investigation with no management name, or signature. Over the years, I have made numerous purchases with Saks OFF5th and NEVER experienced this type of problem. Due to the pandemic, I know that retail is hurting, but this is no way to retain business.

The jacket has all tags attached; is a shearling jacket that if washed or altered would clearly have been destroyed. I'm hoping that someone in Upper management rectifies this problem because its a poor reflection of customer service and honoring the company's policy.

Desired outcome: Full Refund

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5:51 pm
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Saks OFF 5th - bag did not arrive in time for trip

On December 11th, I placed an order for the Bottega Veneta Crochet Pouch Tote in the color white. I ordered 2 day express as precaution because I planned to take it with me on an upcoming trip to Italy. I placed this order 10 DAYS before I was scheduled to leave, and the item was delayed so many times in shipping that it was not scheduled to arrive until after I had left. When I tried to call customer service, I was told that since the order had already been shipped out that I could not cancel it. When I arrived back from my trip, I created a return label but did not ship the item right away. When I did eventually return it, because I was unable to use it on my trip as I had intended, the item was sent back to me and I was told they were unable to refund me because it had been over the 30 day return policy. Now not only did I waste my money on expedited shipping, but I am unabel to return a product that I now have no use for, all because the shipping was delayed, which is not my fault! Do better Saks!

Desired outcome: Return my item

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Resolved

I finally contacted them through social media and they allowed me to return the bag. It has been shipped again and I was told the return will be accepted this time. Looking forward to my refund.

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J
Mar 01, 2022 6:47 am

Ouccchh This Really Pisses Me Off :(

Helpful?
0 0
M

As frustrating as it may seem, you really need to give them credit that they sent out back to you. They could have retained it and suggested it was the customer's responsibility to have it sent back.

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T
12:46 pm
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Saks OFF 5th - Refund

During the time of 2/2/22-2/9/22, Saks Off 5th Avenue has been in possession of returned merchandise which has yet to be credited to my account with the exception of one of the orders returned which had to be reversed from the issuance of the gift card to credit the original form of payment. The same process has to happen with the other returned...

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N
11:45 am
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Saks OFF 5th - 14k yellow gold diamond bangle bracelet

Bracelet defective at the BOND between both bangles.

Order Number 1089322187

RMA 6001172882

Ref #110448755

Spoke to several Customer reps

1) Your Money will be sent to your account in 2 days

2) The returns dept said the tags are not preset

3) we are going to send you back then Item and then Fedex will pick it back up from you.

4) Manager C9986 will get back to you in 72 Hrs with decision.

Just want my money back /. Stop the run around.

https://www.sitejabber.com/reviews/saksoff5th.com

Desired outcome: Please refund

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R
9:28 pm
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Saks OFF 5th - No properly handling my refund

Order #107269390 - I have called 10+ times over the last 3 months asking to resolve my purchase issue. I purchased a suit/tux from your online store. It arrived 2 weeks later without the jacket. I took it to the store, who told me they couldn't accept it - it had to be mailed back. I've called and spoken to many reps who told me all sorts of a variety of...

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Saks OFF 5th - Failure to issue a refund for returned merchandise

I purchased a ring On November 29 for $577.60 from Saks5thOff.com. I didn't like it so I printed one of their return labels and mailed it by USPS as directed on Dec. 8. For some unknown reason they said they didn't get it back till Dec 20. I called and was told It would take 7-10 says to get the refund. I called back after 9 days and now was told it would be 10 days from dEc 20 to get the refund. After 14 days I called back and now was told it would be 10-14 days till I got the refund. I told them that was unacceptable and I wanted a refund now. They told me a supervisor had approved the refund and it would show up that evening on my credit card. That didn't happen. I did get an email from them two days later saying they had received the return. BUT STILL NO REFUND. THEIR FAILURE TO PROVIDE A REFUND IN A TIME MANNER IS RIDICULOUS, I have now had to dispute the original charge with my credit card company.

Desired outcome: IWant a refund

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2:59 pm
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Saks OFF 5th - ORDER # 108381327

ON Dec 23, 2021 I received wrong size shoe and description. I called customer service 5 times. Incident 1 rude rep. Incident 2 did not resolve. Incident 3 Wifeman was the rep name he tried helping me told me to go to sawgrass they had my shoe waiting for me 30 min drive I walk into the store shoe was not available and noone called. I called back incident 4 rep i explain what happen with a saks employee next to me rep on speaker she didnt hear anything i said cameback to the line stating your package has been delivered at no time did i tell this rep about my package not being delivered. I ask to speak to manager 1.30 mins later I make the return hang up call again. They gave me 20% off and free shipment authorized my card for 209 and some change when i look at my transaction next day full charge and shipment charged for 256.78$ at no time did i authorize that amount. I called again they stated they refunded shipment and 20% I still haven't received my full refund. Sad I purchase allot for all this balls to drop close to christmas.

Desired outcome: My 20% and ship free as promised on both calls

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4:29 pm
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Saks OFF 5th - shoes

I've received the worst customer service I've ever had from your store without saying I haven't received my refund still and everytime I call to ask for it they hang up on me I'm extremely bad and do to the poor service I don't see myself buying again from the store therefore I need my money now and prepared a real good apology from all of the inefficient agents and supervisors I've talked to and have not only given me and honest answer but hang up on me when I'm claiming my money that's only going back and forth I'm tired of all these nonsense!
This message was sent to their email and I'm still waiting for the response
I never received the order

Desired outcome: Refund

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B
9:14 am

Saks OFF 5th - Fine jewelry

Horrible experience shopping online here. Purchased fine jewelry ( EFFY aquamarine ring) on 11/26 with eta 12/2, never arrived. Tracking stated it never left the facility. Customer service, very difficult and resolution to their advantage. Never attempted to re ship item and immediately offered refund. So very disappointing coming from Saks.
Never again.

Desired outcome: Item to be re shipped.

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J
6:28 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Saks OFF 5th - 2 meira t necklaces

I purchased as a "BOGO" buy 1 get 1 free on higher end jewelry on 11/7/21. than received an email that 1 of the necklaces was out of stock the other 1 was final sale. So I lost out on free item and I would not have done this purchase since I totally lost out on an item. If I could I would return other item. The necklace that was out of stock came back in a...

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A
3:43 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Saks OFF 5th - Online order refund

Iplaced an order online at saksofffifth and then I saw that they had an offer for 20% off purchase. I contacted them and asked if I can return and get the 20% and they said no worries we will send u a credit adjustment. I have called about 8 times and get different answers as to when and how I will receive it and everytime I call they put in the request like its the 1st time I am calling. They said 3-5 days I would receive an email with the credit adjustment. Its been 3 weeks and nothing!

Desired outcome: waiting gift card with credit adjustment

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S
10:35 am
Verified customer This complaint was posted by a verified customer. Learn more

Saks OFF 5th - Returns

I bought a gown from your off fifth store. I was having some medical issues at the time and was a little late returning the gown. I tried to return it but they would not let me. Everyone that I encountered was rude and not wanting to help me. The gown still has the tags attached. I would like a full refund for $199 the sequence is falling off of the dress and there is no eye hook on the back. I would appreciate your help and look forward to hearing from you.

Thank you.
Paula Charles
[email protected]
2017057619

Desired outcome: refund for $199

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