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T.J. Maxx Customer Service Phone, Email, Contacts

T.J. Maxx
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1.5 499 Reviews

T.J. Maxx Complaints Summary

61 Resolved
438 Unresolved
Our verdict: With T.J. Maxx's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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T.J. Maxx reviews & complaints 499

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10:18 pm EST
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T.J. Maxx - Customer service

Today, about 4:30 I was in your Baton Rouge store. I stood in line to be checked out behind 6 or 7 other individuals. There was 3 males and 2 females behind the check out counter assisting customers. When it was my turn to be called, both females looked directly at me then turned and started walking up and down behind the registers trying to look busy. Then...

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5:08 pm EST
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T.J. Maxx Customer service/return in store

I ordered an item from TJ Maxx online (which is the same store as TJ Maxx in store?) and the manager Shannon at the Whitestown, IN store was extremely disrespectful and told us we were not allowed to return the item as it was the shipper’s problem. She isolated us in front of the entire store with her negative commentary and ridicule. I will never shop at this store again, nor will I likely ever shop on TJ Maxx online. She continued to question why we ordered this item, why we were returning it to her store and why I didn’t ship it back on my own.

Desired outcome: I would like this manager to follow customer service protocol for the company, as I am SURE this does not follow the policy.

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11:29 pm EST
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T.J. Maxx The manager of the store refused to reimburse taxes in an item I returned.

On 12/11/23 I purchased two items at TJmaxx, Village Square Center, Cleveland OH. On 12/16/23 I returned on of the item but did not notice the taxes were not included in the transaction with the returning.

I return to the store on the 12/28/23 to buy more things and let them know about taxes not added when I returned the item. The manager was called to resolved the problem but she was not nice and refused to put the money back in my tjmaxx card. She allegedly the money was return because the receipt has the letter t on the right side of the amounts. All receipts have that letter and that does not mean they returned money taxes.

I had been a TJ maxx customer for many years. I used to live in Edgewater NJ and moved to Cleveland OH. recently never before I had felt so disappointed with the store. Is not only the money, thank goodness was not much but the way the manager handle the situation was stupid. I am very disappointed.

Claimed loss: $ 2.00

Desired outcome: Please refund.

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Is T.J. Maxx legit?

Our verdict: Complaints Board's thorough examination reveals T.J. Maxx as a legitimate entity with notable strengths. Despite a 12% resolution rate on customer complaints, which invites a closer look, T.J. Maxx stands out for its commitment to quality and security. Clients considering T.J. Maxx should delve into its customer service record to gauge compatibility with their expectations.

T.J. Maxx earns 91% level of Trustworthiness

Perfect Trust Endorsement: T.J. Maxx achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for T.J. Maxx. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for tjx.com can be seen as a positive aspect for T.J. Maxx as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of T.J. Maxx's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Tjx.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows T.J. Maxx website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Tjx.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up T.J. Maxx and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While T.J. Maxx has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 499 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to T.J. Maxx. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:37 pm EST

T.J. Maxx Items double charged on my receipt as well as scanned an item that I did not purchase

I went to Home Goods for my Holiday Shopping. I found quite a few things. During the checking out process, I was chatting with the lady at the register, talking about Holidays and about how many different items they had in stock. The total took me by surprise. But, I thought, inflation…

A few days later, today, I decided ti start sorting the presents. During that process I saw the receipt. My first thought was, this is a very Long receipt… I didn’t buy that many items. I counted. Nope. I was double charged for most items! And there was an item scanned for over $46.00! I did not buy anything above $16.99. Very upset. Going to call their customer service tomorrow to see if they can resolve this!

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9:13 am EST

T.J. Maxx Racism

Please train your store agents to understand black doesnt equal thief. I personally go to tjmaxx for the finds, its not a grocery store and hence I dont go with a list. I went to the store in Aurora Co yesterday (11/22/23) and was followed by the security until i got feed up and almost cursed him out. This has happened to other black people as well. The Lakewood co store is also the same.

Can black people shop in peace since tjmaxx does reject dollars used by black people? The stereotyping is too much.

Desired outcome: Train your store agents

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12:46 pm EST

T.J. Maxx Register Worker

Yesterday morning as the store was opening.

We went in and bought a pair of shoes.

As we was leaving the store through the

check-out. The lady gathered our bag to hand

it to us. When I reached for the bag, I accidentally touched the lady. I was so offended by her actions of wiping it off right

there. I know with COVID and stuff, people

need to be careful. But there is sense of

common decency.

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Tromo
Charleston, US
Jan 02, 2024 6:40 pm EST
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Was purchasing a couple shirts, to begin with the lady at the register was buying rude bc I was trying to return a shirt that had a bunch of picks on the front! This made her seriously angry for whatever reason. I was trying to exchange it and she rang me

Up wrong bc there was two tags on the new shirt I was exchanging for. I had already paid before she even noticed. She forced me to do my return. By this point I was over it. I’ll never be back.

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6:27 pm EDT
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T.J. Maxx - Elderly abuse and age discrimination

STATEMENT OF EVELYN ... RE: ELDERLY ABUSE AT TJ MAXX 601 13TH ST. NW. WASHINGTON, DC. Store #1206 9/18/2023 between 4:30 and 5:00 pm I was downstairs shopping at the store and got back in line to make additional purchases of needed items. When I went to get back in line, there was a long line and I decided to go upstairs to check out my purchases. On the...

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10:50 am EDT
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T.J. Maxx - Credit card

Hello tj maxx. I have been shopping with you for over 25 years. I have a tj maxx credit card. I was in boston ma.Washington street store and made a purchase of over $300.00 on 10-19-2023, all items were runway red tag sale (no receipt?) all i wanted was to move the charge off my husband's non-tj maxx and onto my tj maxx card. . At that time i did not...

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8:30 pm EDT
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T.J. Maxx - Store 81375

To Whom It May Concern: October 8, 2023 Transaction number 8233 I had an extremely unpleasant experience at the following store number: 81375 I bought a storage container and when I got home immediately noticed it was crack and brought it back for an exchange the same day. An African American woman named according to her Bran working on 10/8/23 at...

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12:51 am EDT
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T.J. Maxx Scheduling

I am filing a complaint about the scheduling because I’ve have spoken to all the managers at this store about my schedule within going to school and working. I have been trying to work with the managers as well as working around my school, but they don’t seem to understand that I am not able to work 5 to closing shift every night due to school. They want me to work everyday as well as keeping my weekends available with only one day off. I’ve tried talking to them but they don’t seem to accommodate my schedule with the school. I’ve suggested different times and days to work with having at least two days off to do homework but even so they don’t want to accept and or negotiate the times. I am not the only one to complain about the managers not wanting to work around our school schedule as well. They are also not wanting to give us 4pm-8pm four hour shifts when that is the only time we can make it work with school. We need managers that will work with the availability that they are given instead of giving everyone the opposite of what their availability said!

Desired outcome: Having the managers accommodate with our school schedule as letting us get more than two days off and letting us have 4pm-8pm shifts.

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Update by Esveydy
Sep 12, 2023 1:17 am EDT

Forgot to mention it’s the TJ MAXX store 0690!

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7:15 pm EDT
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T.J. Maxx Rude Employee

I was at TJ Maxx Framingham location. My husband was at the billing counter and my 15 month old was walking around the doors. He realized that the door opens and closes on itself so he started to go from one and came out from another. Given that he's only 15 month old, it a new discovery for him. I let him do this couple of times and this was all while my husband was at the checkout counter. A very rude employee came to me and she said " we cannot have them do this " it's not what she said but it's the way she said it. She was not wrong at her place but she was very very rude. Like dude, I am shopping at your store not like I am just hanging out by the door and letting my son go rouge. When I entered again after this one of the employee made their faces. I just walked out. It was such a bad customer experience.

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11:01 am EDT
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T.J. Maxx - Management

I’m an employee at TJ Maxx, store 0690, and I, as well as fellow coworkers, have been having problems with one of the management staff. I recently got injured in a car accident and am currently a senior in high school but was scheduled everyday with 6 hour shifts and was told I had to ring and was not allowed in any other department. Said manager take...

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7:32 pm EDT
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T.J. Maxx Cashier

Today, August 14th, I was in the Plymouth, MA store. I found a pair of Sperry woman’s shoes on a clearance table. They were marked 12 dollars. Yellow tag sale. I knew it was a great deal. There was another pair in the table marked 15. The pair I had was marked 12.

When I brought them to the register, the cashier abruptly asked another person behind the counter for a price check. She appeared dubious of the price. I told the other cashier where I had found them. I assumed he would see the difference in price.

When he returned I was informed the shoes were 15. The first cashier asked if I still wanted them. I said yes. I did not say they were marked 12 because Both cashiers made me feel awkward. The second cashier then said under his breath that “she thought she pulled something off”. It was really insulting.

I really like TJ Max and Marshall’s and shop both stores regularly. This was my first negative experience. It was disappointing.

Thank you.

Desired outcome: I just feel some respect she be given.

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8:31 pm EDT
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T.J. Maxx Racism

This is the second time this has happened to me at the Highlands Ranch Colorado branch. When I wanted to return a product, the cashier asked me for a valid driver's license to return it, why she ask me for a “valid”, drivers license, I am an American citizen but Mexican by birth, she treats me as if I did not have my license just because of how I look? I am consulting with my lawyer to sue

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11:35 am EDT
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T.J. Maxx No. 7 roller serum

I purchased No. 7 skincare products from your Store in Fenton, MI. I’ve used No. 7 products for year and purchase them at Ulta or Walgreens. I never tried this No. 7 serum before. I liked the idea of the rollers. It was very inexpensive. That night I went home and used the serum at night. Sunday, July 2, 2023. I woke up to my face burning and I had swelling and sores on my face. I started taking Benadryl immediately. I went to after hours clinic where they put me on a Skin antibiotic, steroid shot plus a steroid packet. I wasn’t getting better and went to my Dermatologist. I had developed an infection in the sores. She changed my antibiotic to a much stronger one, different steroids plus a antibiotic cream to use on my face. It is slowly getting better. I had looked for an expiration date on the No. 7 serum but couldn’t find one. I’ve been suffering with the allergic reaction for a week and 4 days. It has been very painful. I usually don’t complain about anything but I wanted you to know to check expirations dates on all your products. I don’t want this to happen to someone else. I did take pictures. I do love your store but I’ll never buy skincare, hair care or body care products again from you. I know two other people who have had allergic reactions to products from your store that had expired and the date was covered by your price sticker. I hope this helps you to check expired products and get them off the shelves. Thank you.

Desired outcome: To check expiration dates on all products. Pull the expired products off the shelves.

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6:40 pm EDT

T.J. Maxx London Fog 28" Expandable 8-wheel spinner (Luggage)

Hi, last month (5/15/23, time - 18:24:07) my husband purchased a luggage [846997- London Fog 28" expandable 8-wheel spinner) for $107.74 ([protected])] at 27690 Santa Margarita PKY, Mission Viejo, CA 92691. Unfortunately in one journey, the seams started falling apart so we had to get the suitcase wrapped at the airport on the way back. When we went to return the suitcase at TJ max, they asked us to email London Fog at [protected]@leisureluggage.com but we have sent 3 emails to them but haven't heard back from them. I would appreciate if this issue can be resolved quickly. Thanks!

Desired outcome: We should be able to return the suitcase and or get the money back

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7:21 pm EDT

T.J. Maxx Return

I did a return today. The refund was $21.74. I asked if I can give them a penny so I can get back three quarters. The manager said no in such a snooty and irritating voice. I was thinking in my head what is wrong with the people at TjMax. The reason they said no is because they think that I’m scamming them. Do they know how to count? 74 cents plus one penny is seventy five cents which is three quarters. You guys need to hired more competent workers. The reason I’m mad is because it was the manager that said that.

Desired outcome: The manager should be fired. She can’t count and she works in retail?

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3:18 pm EDT

T.J. Maxx Return

The lady in the Jackson, TN store couldn’t have been and more rude. I ask her if this was the return counter and she said you’ll have to wait I’m signing these receipt papers .Then she ended up doing my return and part of the price/barcode was missing. So she turns to this lady and says she has no receipt and the bar code is scratched off. So she ask the lady to would you make a bar code for this. Then she says I’ll have to make an in store credit SINCE you don’t have receipt . I said that’s fine I’m going to spend it here anyways so rude and I felt like she didn’t appreciate my business at all. Her name was Charlene. If she had issues going on that we’re making her so rude she should stay home or put her putting out stock . Attention needs to be called on her. Thanks in advance.

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12:58 pm EDT

T.J. Maxx Store

I have bought 2 chairs in the morning time yesterday for 49.99 and I needed 2 more chairs so I return in the evening time yesterday and they were 40.00 so I go tell them this morning about it and basically they told be sorry but we can’t refund the difference I asked why not they processed to tell me that I bought the other 2 chairs on clearance and they can’t don it hung about that so I told the attending manager that I won’t be back she said ok like it’s no big deal I willl take my business else where thank u jamine stingley [protected]

Desired outcome: My difference in the money would be nice

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9:15 pm EDT
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T.J. Maxx Email services

I realize your email receipts are a secondary back up to your paper receipts but to not be able to pull up ANY OF THEM in a pinch or just for convenience sake, when needing to do a fast return.

I have had excellent service in the past but recently, it does not matter what i do -

enter item #

Reset my phone settings

Incoming emails verified

Enter in subject line

Enter in attachment line

Each one of these brings me to Feb 2022 and nothing in between

And believe me, I shop here at least 2 times a week on my lunch hours.

So, I need to be able to access these on my phone instead of looking through all the receipts one at a time with the limited amount of time I have to return an item

Desired outcome: Tell me the fix of how to get each one of my e-Receipts. All the settings have been checked and no one can figure out the issue

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T.J. Maxx In-depth Review

Product Selection:

T.J. Maxx offers a wide range of products, catering to various needs and preferences. Whether you're looking for clothing, home decor, or accessories, they have it all. The quality of their products is generally good, with many customers praising the durability and longevity of their purchases. Additionally, T.J. Maxx stocks popular brands, giving shoppers access to their favorite labels at affordable prices.

Pricing:

T.J. Maxx is known for its competitive pricing, offering products at discounted rates compared to other retailers. They frequently have sales and promotions, allowing customers to save even more. The value for money at T.J. Maxx is excellent, as you can find high-quality items at affordable prices.

Customer Service:

The staff at T.J. Maxx is knowledgeable and always ready to assist customers. They are well-informed about the products and can provide helpful recommendations. The store is also responsive to queries and complaints, ensuring that customer concerns are addressed promptly. T.J. Maxx has customer-friendly return and exchange policies, making it easy for shoppers to make returns or exchanges if needed.

Shopping Experience:

T.J. Maxx stores are well-organized and have a layout that makes it easy to navigate. The aisles are spacious, allowing customers to browse comfortably. The store maintains a high level of cleanliness, creating a pleasant shopping environment. The overall ambience is inviting, making the shopping experience enjoyable.

Online Shopping:

T.J. Maxx's website is designed with user-friendliness in mind. It is easy to navigate, with clear categories and search functions. The product descriptions and images are detailed and accurate, giving customers a good understanding of what they are purchasing. The shipping and delivery process is efficient, with timely deliveries and reliable tracking information.

Loyalty Programs:

T.J. Maxx offers benefits and rewards through their loyalty program. Members can enjoy exclusive discounts, early access to sales, and special promotions. The enrollment process is straightforward, and the program is easy to use, allowing customers to maximize their savings.

Community Engagement:

T.J. Maxx is actively involved in corporate social responsibility initiatives. They support local communities through various programs and initiatives. Additionally, T.J. Maxx contributes to charitable causes, making a positive impact on society.

Overall Reputation:

T.J. Maxx has built a reputation for trustworthiness and reliability. Customers are generally satisfied with their shopping experience and the quality of products offered. The company has received industry recognition and awards for their commitment to providing excellent value and customer service.

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T.J. Maxx contacts

Phone numbers

+1 (508) 390-1000 +1 (800) 926-6299 More phone numbers

Website

www.tjx.com

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