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Customer Service

+1 800 926 6299 (Customer Service)
+44 192 347 3561 (United Kingdom)
+61 130 076 8913 (Australia)
+43 19 287 669 (Austria)
+353 12 476 126 (Ireland)
+31 107 114 866 (Netherlands)
770 Cochituate Road
Framingham, New York
United States - 01701
Headquarters, West Campus
300-400 Value Way, Marlborough, MA 01752

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Complaints & Reviews

re: veronica williams - store manager and associate danielle

There are plenty of businesses who value their customers. To purchase a product only to find out it'...

T.J. Maxx

Shopping experience and help from manager

I am here right now at this tj maxx location i live in las vegas and i won 2400 dollars at the casino so i...

Merchandise return

I went to this location on 2/12/20 to return 2 items I bought at a different location. The cashier and two of...

rea dunn

I work in the Longview store and the Rea Dunn people that come in are stirring up so much unnecessary drama...

items on clearance rack

I went into this location today and grabbed a few items, two items being sweaters from the clearance rack in...

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I bought a plastic, see through make up organizer. The three stickers meshed to the plastic will not come off. Why is there such strong adhesive on products that are clear? I can't get the glue off ... and now it's ruined!!! What am I supposed to do with this? It looks terrible because of the stickers. I don't see why I need to scrub this and essentially ruin the aesthetic because the stickers are too strong for the material. This is ruined to the point that I can't use it!!


T.J. Maxx
  • SubSquirrel Dec 30, 2019

    Many products are sold that remove stickers and tags from items that you bought.

    0 Votes
  • 7610222 Jan 21, 2020

    jeez some folk complain about nothing

    0 Votes

dress code of an employee

As a paying customer I do not think it is appreciate for a young lady to wear clothing not suited for the...

rude employee

Hi I want to complaint about a store employee. She was totally rude to me because she was tired.. I didn't go...

razor blades-men's

I purchased a 6 pack of BioSwiss razors for men this week. They are probably the worst razors I have ever...

kathleen (manager)

I have been working at tjmax for almost a year now. I have felt that I've been judged and disliked by her for...

Northborough Retail Stores

an employee of management

I am a frequent shopper in the Hudson store I Have become to know a lot of the employees and they are...


I was shopping in Tj Maxx my favorite store. There was a very nice associate working very hard to accomplish...

unprofessional hiring process

Hello, I am writing this email to let your company know how very disappointed I am with your Culver City...

online order


I ordered a down coat from Tjmaxx on November 12th and paid for 2 day delivery. Needless to say, here we are at November 16th still no coat! However, I did call yesterday (November 15th) to confirm when I should receive my purchase. I was told Monday, November 18th at 8:00 pm. I told the rep that was unacceptable since I paid for a 2 day delivery. I asked to speak to a supervisor who was nice enough to waive the shipping and give me a $25.00 gift certificate for my troubles. She also promised that my package will be received Saturday, November 16th and said a FedEx person would give me a call. I was so foolish not to ask the name of this "so called" supervisor. I, of course, called customer service today and they are closed on Saturdays. Hysterically? Not really. A terrible way to do business. Once I receive my purchase, my plan is to return it and get a full refund!


I am tourist who attended the American Society of Nephrology convention in Washington DC. When I shopped...

TJ Maxx

rude cashier

I came in to do a return. The woman who was processing the turn was completely unprofessional and rude. She paused my return so that she could ring out people in line behind me. I sat for at least 10 minutes waiting for her to call me back to the register. At that point she did not even speak with me, and was talking to people at the registers on either side of her about pointless things. Then, after the return was almost finished, she says to me about the product I returned, "now I have to throw that stuff out". I was incredibly angry considering she was seemingly shaming me for returning items I ended up not needing. Additionally, her customer service was disappointing. Not giving me a second of her attention except to say how she has to throw out my returns is unacceptable. As someone who is a manager working in retail, I cannot fathom acting that way towards a customer. I come to the specific tj maxx I was at, at least once a week. Never have I dealt with such a rude employee. Seriously considering not going back if that's how I will be treated.


This location is trash. whoever the hispanic girl was on 11/5 at 13:53:25... with the green shirt at register...

customer service and item pricing

I visited this location to shop for clothing for my little girl. I found a shirt that was detached from an...

customer service

We were told if we opened a TJMaxx card we would receive 10% off our $334.81 purchase and that did not...

dressing room

On sunday oct 27 at @ 1 pm I went into the dressing room to try on 2 pairs of pants, the dressing room...

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