The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Searsreplacement parts

R
This review was posted by
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Verified customer

Bought a flashlight that is powered by the same battery as a drill. The flashlight cost appox. $13.00. with days the bulb blew out and i attempted to get a replacement at the local sears store and advised that it needed to be purchased from the parts store. Not to suprised i found that the bulb needed to be ordered, the bulbs for other similar flashlights at the sears store were $1.99. At the replcement store i was informed that the bulb was $4.99 and that it needed to be special ordered for an aditional $4.50. I guess if you then add tax you can imagine how ripped off i felt. I should be able to return this item for a replacement or at least have the store keep them in stock.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Sears's response · Jul 24, 2009

    Dear JFK2,

    I am sorry to hear about the trouble you are experiencing with the delivery of your washer and dryer. My name is David and I work for the Sears Cares Team. We would like to assist you in resolving this issue. If you can contact us at [email protected] so we can further discuss your concerns. Please include your screen name (JFK2) in your email so we can reference to your case.

    Thank you,

    David V.
    Senior Case Manager

  • Sears's response · Dec 15, 2009

    To Elmaa,
    My name is Brian and I am part of the Sears Cares Escalations team. I am very sorry to hear about the issues with your online order. We would certainly like to help get this situation resolved for you and get the delivery of your orders completed. We have resources available to ensure your orders are not held up further. We would like to talk to you as soon as possible. At your convenience, please contact my office via email at [email protected] so you don’t have to continue to be frustrated. In the email, please provide a contact phone number and the phone number the online order was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Elmaa) used to post here for reference to your issue, and we do look forward to talking to you soon.

    Thank you,
    Brian J.
    Senior Case Manager
    Sears Cares

  • Sears's response · Dec 22, 2009

    Dear Iak87,

    We are sorry to hear about the service you received when you visited your local Sears store. Our goal at Sears is to provide our customers with the highest quality of service and we have failed to do this for you. My name is David and I work for the Sears Cares executive team and we want you to know we are here for assistance. We would appreciate the opportunity to discuss this situation with you. At your convenience please contact my office via email at [email protected] so we can further discuss your concerns. Please provide us a contact number and we will call you at your convenience. In addition please include your screen name (Iak87) in your email so we can reference to your posting.

    Thank you,

    David V.
    Senior Case Manager
    Sears Cares

  • Sears's response · Jan 11, 2010

    To UnsatisfiedSearsCustomer,
    First allow me to apologize for the delay in responding to this post. My name is Brian and I am part of the Sears Cares escalations team. I am sorry to hear about these issues you’ve had with the local Automotive service center. I don’t know why you keep having this issue. You should not have to wait for one technician to be capable of handling your issue. We understand your concern and we do want to make sure it gets resolved so you don’t have to continue to be frustrated by it. As for the technicians making jokes about damaging your vehicle, that is absolutely not acceptable and we need to get it addressed so that it does not happen again. You are a valued customer and we want to keep it that way. At your convenience, please contact my office via email at [email protected] so we can address the issue once we have more information from you. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (UnsatisfiedSearsCustomer) used to post here for reference to this issue, and we do look forward to talking to you soon.

    Thank you,

    Brian J.
    Senior Case Manager
    Sears Cares

  • Sears's response · Apr 20, 2010

    To Geargirl
    First allow me to apologize for the delay in responding to this post. I am very sorry you encountered this issue with our service team and the interactions with our customer support team(s) that have been so substandard. Hanging up on our customers is not acceptable by any Sears standard. I am very concerned about what I have read here and we need to step in on this situation and get this resolved for you. My name is Brian and I’m part of the Sears Cares Escalations team and we can help. At your convenience, please contact my office via email at [email protected] so you don’t continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Geargirl), for reference to your issue, and we do look forward to talking to you soon.

    Thank you,
    Brian J.
    Senior Case Manager
    Sears Cares

  • Sears's response · Aug 25, 2010

    Dear elmlakerd,


    I came across your post here and wanted to reach out to you. I was sorry to hear about the delivery/haul away problem you encountered with your freezer. I'm sure this situation was frustrating and stressful, to say the least. I'm Scott with Sears Cares Escalations; my department would like to help. At your convenience please contact my office via email at [email protected] so that we can assist with resolving this issue. Please provide us a contact number and the phone number the freezer was purchased under and we will call you at your convenience. In addition, include your screen name (elmlakerd) in the email so we can reference to your case.

    Thank you,

    Scott J.
    Senior Case Manager
    Sears Cares

  • Sears's response · Dec 08, 2010

    Dear Clayton II,

    My name is Scott and I'm with the Sears Social Media Support Team. I'm so sorry for all the trouble you've encountered when trying to redeem your rebate card. I know this is incredibly difficult & frustrating to say the least, especially when rebates are often one of the buying motivators. We'd like to help look into this for you. At your convenience please contact my office via email at [email protected] so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Clayton II) in the email so we can reference to your case.

    Thank you,

    Scott J.
    Social Media Support Team

  • Sears's response · Jan 27, 2011

    To tkdk,

    My name is Dianne and I'm with the Sears Social Media Support Team. I found your post here and I wanted to reach out to you to offer help. I'm so sorry for the no call/no show you experienced with your repair appointment. This is definitely not normal or acceptable. When we service your items, it's always our goal to exceed your expectations; clearly we have let you down. We'd like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at [email protected] so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (tkdk) for reference to your issue and we do look forward to talking to you soon.

    Thank you,
    Dianne D.
    Social Media Support Team

  • Sears's response · Jun 25, 2011

    Dear Ms. Mendoza:
    My name is Susan and I’m part of the Social Media Escalations team. I saw this comment and I want to reach out to you to see if we can be of assistance. My team handles Internet related complaints as well as complaints that come to the executive branch and we are interested in taking over the handling of this issue or at the very least monitoring the progress of the current resolution. We need to make sure that everything that can be done is being done on your behalf.

    At your convenience, please contact my office via email at [email protected] so we can help. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Denise Mendoza) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

    Thank you,

    Susan R.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Jul 06, 2011

    To A. Goodhue,

    I'm so sorry that you've had issues with your washer and even more for the poor service that you've received from Sears repair. We do value you as a Sears customer and we would greatly appreciate the opportunity to make this right and resolve your issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at [email protected] Please send us an email providing a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (A. Goodhue) for reference to your issue and we do look forward to talking to you soon.

    Thank you,
    James H.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Aug 26, 2011

    Dear Rosell Cantrell:

    I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. We understand that you have contracted with another local company to service your air conditioner but we would still like to speak with you about the unfortunate situation with your air conditioner. My name is Susan and I am with Sears Social Media Escalations team. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. We would like to help.

    At your convenience, please contact our office at [email protected] so you don’t have to continue to be impacted by this with any Sears purchased item in your home. Please send us an email. In the email, please provide a contact phone number and the phone number the air conditioner was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Rosell Cantrell) to reference your issue and we do look forward to talking to you soon.

    Thank you,

    Susan R.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Sep 29, 2011

    To Alide,

    I'm very sorry that you've had this frustrating experience with Sears Delivery. I understand your disappointment and I'm sorry for how this has inconvenienced you especially when considering your medical needs. My name is James and I’m part of the Sears Cares Escalations team. We value you as a customer and would appreciate the opportunity to discuss these issues with you further and restore your faith in Sears. At your convenience, please contact my office via email at [email protected] In the email, please provide a contact phone number and the phone number the delivery was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Alide) for reference to your issue, and we do look forward to talking to you soon.

    Thank you,
    James H.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Mar 27, 2012

    Hi Sibite,

    I'm Scott and I represent the Sears Cares Social Media Support Team. We're truly sorry for the aggravation and disappointment surrounding your recent home siding installation. No matter the platform or service performed, Sears' devotion to our customers and passion for exceptional customer service experiences should not be compromised. We'd like to connect you with one of our dedicated case managers and follow up with you regarding this experience. At your convenience, please contact our office via email at [email protected] and a dedicated case manager will contact you directly. In the email, please provide a contact phone number. Also, in your email, please provide your screen name (Sibite) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.

    Thank you,
    Scott J.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Mar 29, 2012

    Good Afternoon Lime,

    We're indeed sorry you're so disappointed with the Sears Home Improvement Services. We know we've let you down and we would like to offer our assistance. The workmanship on the siding of your home was not done to your satisfaction and we are truly sorry that our business partners haven’t made the proper contact to you about this matter. I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (lime) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

    Thank you,


    Robert B.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Apr 04, 2012

    To rick5270,

    I sincerely apologize for the bad experience you’ve had surrounding the repair of your washer and for the frustration caused by our phone system. It is true that our repairs are covered by a 90 day service guarantee and it is unfortunate that your washer failed outside of this guarantee or any other type of coverage. Regardless, we do value you as a customer and would appreciate the opportunity to discuss these issues with you further and to restore your faith in Sears. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at [email protected] In the email, please provide a contact phone number and the phone number the repair was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (rick5270) for reference to your issue, and we do look forward to talking to you soon.

    Thank you,
    James H.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Apr 09, 2012

    Hello Kisamke,

    We are sorry to hear about the problems that you are experiencing with Sears service. We can only imagine the frustration this has caused you and your family. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist you. My name is Robert and I work for the Social Media Support Team. At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the Kenmore water softener was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Kisamke) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

    Thank you,

    Robert B.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Apr 17, 2012

    Dear Danhue,

    Please accept our apologies for the failure of your television, and the way that your repair was handled. I can certainly understand the disappointment in having purchased a television, and having it fail in the first year. With that being said the warranty that covers the unit for the first year is the manufacturer's warranty. There are certain requirements that must be met prior to replacing the television under the warranty. My name is Brian and I’m part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance.

    At your convenience, please contact my office via email at [email protected] so we can help. In the email, please provide a contact phone number and the phone number the television was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Danhue) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

    Thank you,
    Brian S.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Apr 19, 2012

    Dear Vouldane,

    My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned. We are truly sorry to hear of your disappointment in the quality of the glasses you purchased from us a little over a year ago. I can certainly understand how difficult everyday activities are without the proper eye wear. We would like the chance to speak with you more about your optical purchase, and see what we can do to assist in making this situation right by you.

    At your convenience, please contact my office via email at [email protected] so we can help. In the email, please provide a contact phone number and the phone number the eye glasses were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Vouldane you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

    Thank you,
    Brian S.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Apr 19, 2012

    Dear Jobbale,

    My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. Please accept our apologies for the manner in which your dishwasher repair has been handled this far. We know that mistakes do happen, but to still be waiting on a part after a year, is just unacceptable. If you would allow it, we would like to look into both the repair of your dishwasher, and the washer to ensure that both resolved quickly. We understand that your time is valuable, and would like to let you know that we do very much appreciate your business.

    At your convenience, please contact my office via email at [email protected] so we can help. In the email, please provide a contact phone number and the phone number the appliances were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Jobbale) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

    Thank you,
    Brian S.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Apr 25, 2012

    Dear Piloper,

    My name is Stephanie L. and I am part of the Sears Social Media Escalations team. We have just read your post and would like to speak to you further about your repair experience. Please accept our apologies for the unprofessional way our repair associate interacted with you and your wife. We entrust our associates to build relationships with our customers and it does not look like this has happened. We value and appreciate your continued patronage, and would like the opportunity to turn this into a positive one.
    At your convenience please contact our office via email at [email protected] and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the chainsaw was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Piloper you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

    Thank you,
    Stephanie L.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · May 01, 2012

    Dear Angrybird18:

    Please accept our apologies for the problems you are having with your washer which is still under warranty. We certainly understand your frustration with being without your washer for 20 days and would like to look into this situation further and offer our assistance to help resolve this issue. We want to make sure that everything that can be done to help is being done. My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle a situation start to finish with one dedicated case manager and will own your issue until it is resolved.

    At your convenience please contact our office via email at [email protected] and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Angrybird1 you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

    Thank you,
    Sears Social Media Support

  • Sears's response · Jul 24, 2012

    Gwendolyn, please accept our sincerest apologies for the level of customer service that you recently received at your local Sears store. I can certainly understand your level of disappointment with this type of service, especially with the particular occasion that brought you in. I can remember when my wife and I were preparing for our wedding and I assure you, poor customer service was not something that we expected, nor accepted.
    As a valued customer, we would truly appreciate the opportunity to speak with you further about this experience, so that we can gather more information and take the necessary action to ensure that your next visit is one that you can look back on and be able to say that you enjoyed it.
    At your convenience, please contact our office via email at [email protected] so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the item is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Gwendolyn Moore) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
    Tony T.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Jan 23, 2013

    bonstott,
    My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to you on this issue. I am sorry to hear that we have let you down and would like to offer some assistance. I can see how frustrating it is to purchase tires with your credit card and never received the statements. We would the opportunity to have one of our dedicated case managers contact your with possible options to resolve this matter in a timely manner. At your convenience, please contact our office via email at [email protected] so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the tires were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (bonstott) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
    Thank you,
    Liz R.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Apr 17, 2013

    Dear LeslieIvey,
    I'm sorry for any inconvenience and frustration you have encountered with the repair service of your double oven. My name is Edwin and I’m with the Sears Cares Social Media Support team and we would like to help. We noticed that you have also posted the same comment on Pissed Consumer under Anonymous400191 and we reached out providing our assistance. If further help is needed, please send the following information – contact #, screen name (LeslieIvey), phone # used at time of purchase to [email protected] We look forward hearing from you soon.

    Thank you,
    Edwin C.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · May 03, 2013

    John Cart,
    I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear that we have let you down with the repair of lawn mower. In addition, I understand how frustrating it can be to wait so long to have your lawn mower repaired. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience and monitor the repair process. At your convenience please contact our office via email at [email protected] so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the lawn mower is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (John Cart) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

    Thank you,
    Liz R
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Jul 25, 2013

    Dear Roswell Mom,

    My name is Dee M. with Sears Cares and we want to offer our assistance regarding the problems you are wrote about regarding the use of your Sears gift cards and the cancelation of the wall oven/microwave combo you attempted to purchase with us. We know how important it is to place your order and have a quick resolution that is satisfactory for you. Please send the following information – contact #, screen name (Roswell Mom), phone # used at time of purchase to [email protected] . We value your Sears loyalty and look forward to speaking with you in the very near future.

    Thank you,

    Dee M.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Nov 06, 2013

    C.Santos,
    My name is David with the Sears Social Media Support team. I came across this post and wanted to reach out to you. We’re sorry for the frustration regarding your protection agreement. If you would like, we would be happy to have a case manager discuss this with you and assist you in addressing your concerns. At your convenience, please contact my office via email at [email protected] so we can help. In the email, please provide a contact phone number and the phone number the washer and dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (C.Santos) you used to post on this site, for reference to your issue. We look forward to talking to you soon.

    David W.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Nov 21, 2013

    Michael Swider,
    We apologize for the trouble you’ve been experiencing with your mattress. My name is David with our Sears Social Media Support team. If you need assistance with you mattress warranty concern, we would be happy to have a case manager contact you directly to discuss this with you. We see the receipt you posted on this site and will forward that information over for contact. If this is not the best way to reach you, please send your preferred contact information to [email protected] Also please provide this screen name (Michael Swider) for reference to this issue. We hope to talk to you soon.
    David W.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Dec 24, 2013

    kitchen diva,
    We apologize that your repair experience has not meet your expectations. My name is David with our Sears Social Media Support Team. If you are in need of assistance, we would be happy to contact you directly to discuss this situation and assist in addressing any other concerns you may have. At your convenience, please contact my office via email at [email protected] In the email, please provide a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (kitchen diva) you used to post on this site, for reference to your issue.

    David W.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Jan 27, 2014

    Dear Norwood Grubb,

    We would like to offer our apologies for the troubles you are having with your electric range. My name is Mina with the Sears Social Media Support team. We can understand the importance with your concerns with the glass door exploding. We would like to offer our assistance to have one of our personal case managers further discuss your matter in more detail. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as your screen name to reference this post (Norwood Grubb), to [email protected] and will contact you directly. We look forward to speaking with you soon!


    Thank you,

    Mina H.
    Social Media Moderator
    Sears Social Media Support

Responses

  • Bg
    bgadison Dec 10, 2015

    I feel that it should not have came to that point that I was lied to over and over because they was not doing their job to make sure that they were at the right store where my appliance were really their.

    0 Votes
  • Bg
    bgadison Dec 10, 2015

    I waited patiently for them to deliver my appliance even tho they try to give me a run around and think that I was going to keep going around cicles with them. I did not get mad.

    0 Votes
  • Bg
    bgadison Dec 10, 2015

    I being waiting for over a week to get my washer and dyer delivery it was suppose to be deliver on last Friday I stay home waiting all day so I call at 2:00 to see why they have not deliver my appliances they told me that they just finish a job and they were on their way to my house which was a lie because ten minutes later I get a phone saying that they will not be able to deliver because my washer and dryer was not at the store she also said they went to the wrong store and that she was going to solve this with store. I do not know why they keep going to the wrong store to get my appliance. the first time the went to Kmart on harmont when they was told that my appliances were at Kmart in north canton. I think her name was Jessica she told that she was going to make sure the deliver it on Tuesday after she talk to somebody from north canton store. When Tuesday came I waited and so I called she had me om hold for over a half hour so I hungup and called back she told me again that they had went to the wrong store and my waser and dryer was not their but it was at north canton store she promise me that it would be deliver on Friday. I am so discuss with this delivery service I feel you should refund my money back and I wii take my concern to the better business bureau so that it can get resolved since you guys did not do a go job with delivering my appliances. I will never use sears delivery service again bad experience. I will take my business somewhere else.

    0 Votes
  • Ti
    tiffybear Dec 08, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Started having problems with the time on my Samsung dryer that I purchased with a warranty from Sears. Original appointment was scheduled for a Friday evening. The technician came out on a Friday evening, but was here for only a short time because the brainiac that I made the appointment with ordered the wrong part. My sister in law rescheduled the appointment for 12-11. The tech told her he would be here at 9 because she had a appointment to leave for at 10:30. I got a confirmation call that they would be here between 10 and 2. I called to reschedule and was told they wouldn't come out except on a Tuesday, Wednesday or Thursday. I explained to "Anna" that this didn't work as we all have jobs and I needed a Monday or Saturday appointment. She informed me this wasn't possible, so I asked to speak to a supervisor. She transferred me to "Ben". I could hardly understand either one of them because their English was so bad. He confirmed that he couldn't give me an appointment for a Monday or Saturday. This is unacceptable. I shouldn't have to miss a day of work because their people can't do their jobs and order the right stuff to begin with. To resolve this, I want to talk to someone that I can understand and that can understand me. All I want is to schedule an appointment that fits my schedule. That what we paid good money for, for both the dryer and the warranty. Sears service leaves ALOT be desired.

    0 Votes
  • My
    myra starkey Dec 07, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a 2017 machine and purchased a master protection agreement. In 2017 the unit was still under warranty and it quit working. Two technicians came after I waited for 30 days in between calls, each saying something else was wrong. (they stated they had no idea). This began at the beginning of Nov, By January I was tired of taking the laundry out so I called and complained again, this time in certified letters detailing the dates and times of the calls. FINALLY in January of 2017 I received a new machine- It is NOV and this one has leaked water all over my floor damaging the floor and I have called since last WED night trying to get a technician to come. Today I called again and twice the phone disconnected on the other end. I called back again and they scheduled me on DEC 16. Yet they could not find my new machine in their system. They never asked my serial number which I assume will come up later and then the repair will again be delayed. I have been through this before- CAN YOU HELP-- you helped before.. [protected]

    0 Votes
  • Re
    Reviewer62309 Dec 02, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I had exchanged one mattress which was uncomfortable. Sears told me to go to the store and try another mattress, which I did. The mattress is not the same as the one I tried out in the store. They will not let you make 2 exchanges, and the second mattress is worse than the first one I purchased. I always thought Sears was willing to make their customers happy, I was wrong. I am very disappointed with Sears and now I'm stuck with an uncomfortable mattress. Please be aware that their mattresses in the store are not the same as the one you will receive. Take my advice and buy a mattress somewhere else.

    0 Votes
  • Cy
    Cynthia Conrath Nov 30, 2015

    My Samsung Inducation Range had /has 2 left burners that are non functional. I contact Sears Home Services to set up a repair service call and Richard the technician came out on Sept 28th to assess the problems and advised me that the range needed a new inverter which I was charged $401.90 (included labor). On Oct 6 th Richard returned to insert the inverter which had come in the mail to my address. He took the old inverter out and inserted the new inverter yet the range's left burner still did not work. Then he indicated he didn't realize when you replace the inverter you also have to replace the touch assembly. So I was charged another 140.90 dollars for the touch assembly which never was delivered nor was it available; ie the part is no longer available according to Sears. So after 2 months of unresolved phone calls etc. I was finally reimbursed for the touch assembly part which was never delivered as it no longer is made. Then Sears demands that in order for me to get a refund for the inverter it has to be sent back; technician needs to come out and remove it (I would have to pay for technician visit) however when the technician comes out to remove it he advises me the if he removes that part the whole range top would not work which was not acceptable to me since 2 burners on the right are working. He agreed that this was not my fault since the old inverter had been sent back to Sears parts and could not be reinstalled they would need to reimburse me the 325.00 plus tax for the inverter that still leaves my left range burners inoperable. Sears customer solutions would not agree with this technicians decision and I am still out 401.90 dollars for a service call that did nothing to repair my range!!!. It is beyond my wildest as to how they feel they can charge me for a part that still does not allow me to operate the range burners they were supposed to fix. This is unprofessional and fraudulent business. I request a full refund of 401.90 dollars. CASE 3763365: CYNTHIA CONRATH (KMM52510930V92292L0KM) The below is what I sent to Sears Corporate and have had no response: The inverter part should never have been installed as you need both parts for the range to work so my range 's left 2 burners are still inoperable. I agreed to have a service person come out to remove that inverter part but then he told us the range would not work at all if he removed it...that is when I asked them to put back the old inverter which would still allow me to use the 2 burners that are still working and the oven. It is not my fault the the service technician Richard didn't know what he was doing when he ordered the inverter without the touch assembly as my range is in the same condition it was when I initiated the original service call, so I I want a refund for both parts. My range top burners that were inoperable are still inoperable and without this part the whole range would not work...why should I be responsible for your technician's misdiagnosis and errors. His phone number is 615=290-2419.

    0 Votes
  • Rm
    rmeoni Nov 25, 2015
    This comment was posted by
    a verified customer
    Verified customer

    On 11/25/2017, we received delivery of our refrigerator. The 2 delivery men were seemed to be rushing - but I chalked that up to just them working hard. It now the day before Thanksgiving. They complete the delivery. I was trying to ask them questions, but they seemed not to understand. Short story - when I went to look at the refrigerator, a big dent on the front door. They clearly must have seen it as they rushed out and before I could call them back, their truck was speeding away. They didn't even remove all the wrap on the outside of the refrigerator. They didnt remove any wrap or tape on the inside (but maybe thats not in there job description). Called customer service and they said they couldn't just replace the door and would need to send another one out - on saturday! Well, there goes Thanksgiving. Probably the worst customer care I have experienced ever! Thanks Sears for ruining Thanksgiving.

    0 Votes
  • Ji
    jim Rider Nov 23, 2015

    I purchased the most expensive washer and dryer "set" and ended up with a new "non-matching" washing machine because parts were no longer available - I am having all of my facebook friends and LinkedIn Connections aware of how poorly Sears treated me and my situation. Horrible and I will never purchase anything else and make it my life's mission to discourage anyone else from every buying anything in your stores again! James T. Rider - Palm Springs California Sears Customer service lied to the BBB about the situation and the store offered a 10% discount on a new "matching dryer". I've notified the local TV Stations to have them do a story to see how many other people who have spent a great deal of money would be satisfied with a "non-matching" pair especially when they had insurance!

    0 Votes
  • Ch
    Cheryl Ragan Nov 06, 2015
    This comment was posted by
    a verified customer
    Verified customer

    We purchased an expensive Kenmore Elite refrigerator, Model # [protected], Serial #702KR0Z256 a few years ago and we have been getting an error code FF. In addition to the error code, the motor is making very loud noises, and we have also had problems with the light inside the refrigerator turning off when you shut the door. From what we understand, this error code means that the evaporator motor quits at times that it’s not running at all or the main board is not accepting a signal that the motor is supposed to be sending to it. We called Sears to have a repairman check out the refrigerator, however, we live in Alaska and were told that it would take months if at all to make an appointment. We scheduled an appliance repair with a local business, and he noticed that we had a lot of ice buildup around the ice maker fan and cleaned it. My bill came to $165.00, however, it was apparent about 30 days later that this did not fix the refrigerator. We have tried everything we know to do, unplugged the refrigerator and let it set and then plug it back in, hopping to reset; turned off the icemaker – which stops the loud motor sound; etc. We called the local appliance repair technician again and we were basically told that our model Kenmore Elite refrigerator and numerous problems and many other people have complained over the same exact issues as we have and advised us to file a complaint, since he is unable to fix our expensive refrigerator. Seems to me that this refrigerator has defective parts that should be replaced by Kenmore, and that Sears is knowingly selling them. The Kenmore Elite refrigerator is basically an LG appliance, so my question is who will be fixing this problem because I'm done spending my money?

    0 Votes
  • Li
    Lisa Cruz Oct 22, 2015

    We bought a $1300.00 mattress and box spring with frame and was told it would be delivered on Oct 19th, almost three weeks after purchase. Not only did no delivery person call on October 18th to confirm the timeframe for the delivery on the 19th, they never showed! I called the delivery company the night of the 19th, advising that no delivery was made. They apologized profusely, stating that it was an error on their end and they assured us that it would ABSOLUTELY be delivered on October 21st. Again, no phone call the night before to confirm the time they'd be by with the delivery, and they never showed! My wife spent 2 hours today reaching out to Sears and the delivery company, only to be told that it would ABSOLUTELY be delivered on October 23rd and to expect a call the night of October 22nd, confirming the time of delivery on the 23rd. When no phone call came in by 7:20pm, I called the delivery company and an associate confirmed that the delivery would be on the 23rd and started to talk about a timeframe. Ten minutes into the conversation, the representative told me that actually it wasn't going to be delivered on the 23rd...it would have to be rescheduled until the 26th. One of your representatives accused the delays on the trucking company responsible for deliveries. We wanted to talk to a supervisor and the first time we were put on hold for almost 20 minutes and then the associate disconnected our call. We called back again and insisted on talking with a manager. They advised that all managers were busy (we can only assume we know why). After finally speaking with a supervisor (I believe his name was Lei), he offered to reach out to the store (as he confirmed that the mattress has been AT the Sears store in Plattsburgh, NY since October 19th. Plattsburgh is only 45 miles from where we live! He left messages and emails for the Plattsburgh store and assured us he'd call us when someone returns his calls. I have never in my life been treated this way from a company and am saddened that such an exhausting trail of lies could possibly lead to us never shopping for large items at Sears again.

    0 Votes
  • Ch
    chpdge Sep 29, 2015
    This comment was posted by
    a verified customer
    Verified customer

    We bought a kenmore elite french door refrigerator 2 years ago ( 2017), from the beginning the freezer door would condensate on the front of the door, and the ice maker has now frozen up solid and has not made ice for 6 months. We had a sears tech come out and he told us that the problems we are having stems from not enough insulation in the door when it was built. Now the repair man quoted us 2300.00 dollars for the repair. How was i suppose to know during the warranty period that there was not enough insulation in the door for everything to function properly. I have been reading over the internet and it seems that many people are having this problem. Sears needs to resolve this for us, and take care of this.Customer service will will pay 69.00 dollars of the 175.00 that we paid for the service call, and told me to send a letter to corporate because apparently they dont do e-mail or phones
    Thanks

    0 Votes
  • Re
    Reviewer66278 Sep 15, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Leaky hotwater heater. 2 Years left on Mfg Warranty. Called for Service on 09/10/2017. Sears could not get anyone to look evaluate the problem until 09/21/2017. I am certainly glad that I called my own plumber first since he came right over and drained the hot water tank because it was leaking all over my basement. Both my plumber and my son who works for F.W. Webb also tried calling to get a replacement tank and Sears said they had to send their own repair person to evaluate the problem before replacing the tank. I was told we were going to be charged $99 for a trip charge, plus would be charged for the plumbers time to evaluate the problem and determine what parts needed replacement. We would be charged again for the plumber's labor when he returned to replace parts or entire tank. Who can wait 11 (eleven) plus days not to have hot water in their home. Amazing when I called to order a new hotwater heater they could have it deliveivered and installed on 09/15.

    Do not buy Sears products. This is the last time I would ever buy anything that requires service from Sears. It is no wonder that the company has financial problems. If they cannot keep their customers happy who is going to buy from them. This is not the first time I have had a problem with Sears services but it is defintely my last.

    0 Votes
  • Re
    Reviewer65902 Sep 10, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Bought units 8/14/15. Wasn't called night bef. delivery so I could schedule gas cut-off. Invoice promised delivery, put appls. in place, and removal/disposal of old units. Units sat in kitchen for 12 days. Repeated calls w/unsatisfactory response. Paid for gas man to come on 3 rescheduled dates but no-show by Sears. Demanded they pick-up appls. w/refund.

    0 Votes
  • Re
    Reviewer95030 Sep 01, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I am very disappointed in Sears! I purchased a stove on 8/16 with a delivery of 8/23, I received a message that delivery was pushed to 8/31 and a third message pushing delivery to 9/1! I received a message and phone call two hours before delivery saying my stove is out of stock and I would have to go in and pick another stove – unacceptable! This would not have been a problem if this was mentioned after the first delay, I do not feel I should be responsible to take time out of my day, pick another stove and wait an additional two weeks! Also, After the first delay I was to receive a fifty dollar gift card via email which has not happened and when I asked to speak to a manager this morning I was told I would get a call back within 24 hours? – Seriously! I had to convince my wife to do business with Sears and I am left with egg all over my face with this incident. I am very surprised with the power of social media that a company is willing to let a business transaction fail and let the customer walk away and tell their friends who tell their friends to avoid this business so they do not walk into the same situation.

    6 hours later, I just received a call from a "sales" rep who was told by a manager to call me! I can't even get a store manager on the line. Wow, they found a similar oven that I cannot get until September 15th? Is this how Sear does business?

    Also, The delivery driver called me from my front door letting me know he was there. He did not even know he did not have my stove in his truck, embarrassing.

    I returned my stove and determined never to do business with them again, it truly is a shame that you read articles about Sears being the next big business. I went out of my way to give them that business and only left with a bad taste in my mouth.

    0 Votes
  • Ja
    James R valk Aug 02, 2015

    I went out to my garage on Saturday morning, August 1, 2017, around 9:00 am to find that my Kenmore water heater was leaking badly. Water everywhere and damage to the pedestal it was installed on. First, I turned off the gas line, then the water to the entire house since I couldn't get to the water heater lines. I then called Sears - repair service. It was almost 9:30 am when I reached a person. I told him the reason fro my call and what was going on with the Kenmore water heater. He began asking questions - a reasonable thing to do. After the mundane like zip code, name, address, etc. the questions got more complex. He began asking about county codes and building permits and water heater details. In some instances I had no idea what he was asking, but it didn't deter him one bit. After about 20 minutes he finally decided to give me a quote for a new water heater. The questions kept coming asking what I wanted. I said I just wanted a service plumber to come out, tell me what I needed and then fix it ! That was way beyond this person's pay grade. Finally I just said that I wanted it fixed... today. He said he couldn't promise that, but only put in a request and that it might be 2-3 days before a service tech could get to me. Then he gave me a quote... $1, 600 + dollars. I kept asking about a detail of the quote, like how much was the heater, how much for the install, and how much for the warranty, etc. Never got a satisfactory answer. Well, living for 2-3 days without water - since I didn't know how to bypass the heater - was not tenable. So, I decided to call a local plumber. The water heater was replaced locally by 2:00 pm that afternoon. BUT, HERE IS THE REAL COMPLAINT: That Kenmore water heater that leaked all over my garage was built in 2017 !!! Right. About 4 years old. It had been drained annually since install and no undue pressure was put on it. Only a 2-person household. 4 years !!! No warranty, no nothing from Sears. Just problems. I'm through with Sears after more than 40 years of being a loyal customer. Someone needs to hear about this. But, I'm sure it will fall on deaf ears.

    Comments
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    0 Votes
  • Sm
    smithJS Jul 22, 2015

    I purchased a Samsung refrigerator approximately 3 years ago from sears. as of this date there has been 6 home visits to repair the refrigerator within the past 3 months. On 3 occasions the exact same part was replace. Finally, I was told Samsung was aware of the problem and had developed a patch to fix it. The so called patched was installed and failed to fix this LEMON of a refrigerator. Now I am being told I will be given 1//2 of what I paid to get another refrigerator for something that is your company's fault. You produced a defective appliance and the customer is suppose to bare the cost? I will post this every where and ask my followers to share the above information unless someone contacts me to address this problem. I have already started on facebook with sears and Samsung is briefly mentioned. Ps the post is being shaed

    0 Votes
  • Ke
    Kevin Richards Jul 20, 2015

    I like how this four year old does not realize that sometimes things happen beyond their control. I like how he mixes up life and unexpected events as bad customer service.

    0 Votes
  • Ga
    Gary Kitchin Jul 20, 2015

    Appointment made last week for July 20, 2017 between 8 AM and 12PM. No one showed up. Received phone call 33 minutes after 12 PM stating that the repairman would not be able to come today, July 20, 2017, to do the repair. The person who called said that the next available date would be August 3rd between 8 AM and 12 PM. Our freezer had be out since last week. The customer service is terrible.
    Please let me know what you can do about this,
    Gary Kitchin
    31 Davenport Cv
    Jackson, TN 38305
    [email protected]

    0 Votes
  • Ma
    Magnramirez Jul 01, 2015
    This comment was posted by
    a verified customer
    Verified customer

    New refrigerator purchased in early March 2017. As of 6/30/15, the item stopped working. Contacted 1-800-4-my-home to inquire about a repair. Spoke with several women (I think I was taking to reps in the Philippines). I was told they could not get a service tech out until 2 weeks. I told them my family can't do without a frig for that long and I was told repeatedly that was all they could do. I demanded that I either get a tech today or replacement and was told "no, they would not do that." I was also told all the techs were schedule out because they also service AC and it was because Chicago was having a heat wave. I told them today was a high of 71 degrees! What heat wave? This frig is still under warranty. I am furious. Sears does not stand by their products and their customer service is terrible. I will never purchase another appliance from them again!

    0 Votes
  • Br
    BrooBroo Jan 29, 2015

    Unhappy would be an understatement.

    0 Votes
  • Br
    BrooBroo Jan 29, 2015

    If you're currently having problems with Sears, or if you're been screwed over by them in the past, please come like the FB page "Screwed by Sears", like it, and leave your story. Perhaps if they're exposed for their atrocious customer service ways on a more recognized social media platform, then the people running the company will be brought out from their cushy offices and have to face their customers. Please visit the page "Screwed by Sears" and leave your story. Also, if you really want to know why the company is in Shambles, read up on the the CEO Edward Lampert. After learning more about this guy you'll realized why the company is going down like the Titanic.

    0 Votes
  • Fr
    Freya2525 Dec 26, 2014

    So I have a broken "flapper" on my refrigerator. It's a kenmore. So I call sears. They ask the model number, serial number and problem. I give them all the information, INCLUDING what's wrong with it. The "flapper" is broken and needs to be replaced. I get told I must pay $95 for some one to come out, plus the part cost and "labor", but no idea what the total bill might be.

    I get a call from the service tech on day of repair and get asked the same set of questions. I dutifully reply and am told, they have " no idea what the cost would be until they diagnose the problem". Tech comes and diagnoses that the "flapper is broken". And low and behold the part IS on the Truck! What luck!

    Then comes the scam estimate. $360 to replace the "flapper" that no one could tell me the cost of before, even though I told two sears personnel the exact problem ( and I'm guessing the part was put on the truck based in my description of the repair). I naturally refuse as I can buy a new unit ( not a kenmore), for maybe $1000, with a warranty.

    So the scam. They knew what was wrong with the fridge. They knew how much they charge for that repair, yet they suckered me into inviting them into my house before they throw out an outrageous fee to replace a tiny plastic "flapper".

    How many "diagnosis fees" must sear get in a day with this scam.

    Sears has a long history of unethical business practices, and for this consumer, I've dealt with sears for the last time.

    0 Votes
  • Jm
    jmberry Dec 13, 2014

    On 11/28/2017 I ordered a samsung smart tv online from sears.com for 999.99 1097.94 after taxes and was to pick up in store same day as it stated the item was in stock for pick up. When i recieved a confirmation email from sears telling me I would be able to pick up the tv in 7 to 14 business days I called to cancel my item. I was told I would receive my refund in 5 to 7 business days. Day 7 no refund so I called and asked what was going on. The clueless representative put me on hold for 5 minutes and then told me that they would have to send an email to another department to issue a refund. I argued awhile with them for answers, but they obviously had no idea what they where doing or how to answer them nor could you hardly understand them! They said I would receive an email in 24 to 48 hours to let me know when I would receive my refund. So 48 hours later no email!!! I call again! They tell me they just sent the email out and I should receive my refund in 5 business days. 2 days later no refund so I go into my local sears store and speak to a manager they call sears and give them my original order number. They tell the manager that it has been cancelled and the refund should have already been refunded back into my account. Well it wasnt. I however did use paypal for this transaction and so they told me well its paypal who has your refund. So I call paypal and paypal says no that sears has never even issued a refund and has taken my money. So paypal 3 way calls sears to try to resolve this issue over the phone. PayPal asked the sears rep. If she can help issue my refund in a timely manner or paypal will have to open a dispute. The rep. Puts us on hold to speak to a manager and the manager tells the sears rep. To go ahead and open a dispute!!! Seriously sears! I will never ever purchase another item from sears again!!!

    0 Votes
  • Bl
    BL71 Nov 27, 2014

    I bought a fairly expensive Samsung dryer from Sears in July. I have had to have it repaired twice in the last 4 months, which is unacceptable. The last time Sears sent a repairman, and later that day I received a fraudulent charge notification from my credit card company. There was also a $1 charge to Sears from earlier that day (this charge was also not authorized -- it is not unusual for people who steal credit card numbers to check them with small sums). In searching our home, it appears that the statement for that credit card was missing from near where the worker was working. We called Sears and notified them of the fraudulent charge and were told twice we would get a call back. After a week of waiting but not getting a call back, I stopped in to speak with a manager. Apparently the manager was too busy for me so I spoke with another employee who told me she would tell the manager and have him call me. He still has not. I would have thought a concern about a potential burglar and ID thief who may be using Sears as an instrumentality to commit crimes (both in access to homes and access to their ability to fraudulently charge a credit card) would have made them spring into action. In the meantime I wonder how many other home Sears has sent this individual to and who else has been victimized, especially right before the holidays. UNACCEPTABLE!!!

    0 Votes
  • Mk
    MkStItCh Oct 22, 2014

    I am not sure BUT I think Sears uses private contractors for deliveries... I also think that the paperwork you signed would say that they are not responsible for damage caused during deliveries... BUT I could be wrong???
    Good luck

    0 Votes
  • Al
    allenjg Oct 21, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Your contracted delivery company caused what is estimated to be approximately $5, 200. 00 in damages to our wood floors. The delivery co. Could not repair and notified their insurance co. - now the claims manager is ignoring our calls and emails & your manager mr. Dewayne smith sr. Representing the north point sears is trying to wash his hands of the matter - your claim #186010 (3) . He can supply details at dewayne. [email protected]
    We are prepared to take this to court if necessary & sears is ultimately responsible for contracting with this delivery company.

    Your quick reply is expected, allen j. Grennell / anthony rauh

    0 Votes
  • Ja
    James Lofton Jul 26, 2014

    I took my commercial carpet cleaner in just to have a 28.00 dollar handle put on, I put down 50.00 that is suppose to go toward the carpet cleaner I receive a call stating that the cost would be 169.48 I said for a handle then I was told that the soulution tank was leaking, I said how is that possible when I never took the soulution tank in I have it right here. I did not bring it because there nothing wrong with it. All I needed was a handle put on, the young lady said ok then she would let the maintenance know she said the cost would be 128.00. They are cheating there consumer and something should be done about it. I will not stop here.

    0 Votes
  • Be
    Bella3 Jul 16, 2014

    This service line is horrible. Poor English, sloppy. Really have no idea what they are doing. When asked to be transferred to a supervisor, 2x i was cut off, line dead, start again. A simple call to schedule annual maintenance for 6 sears appliances too 25 minutes. I will NOT be buying the Extension Plan!!!

    0 Votes
  • Fr
    Fred314 Jul 15, 2014

    Get the new washer, sell it.

    0 Votes
  • Sc
    Scott Brandis Jul 15, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Sears lost our pressure washer that was in for repair. We were issued a store credit of over 300.00. I went in to use the store credit, and I was told I needed to use the store credit for the purchase of a new pressure washer. I made a phone call to the number provided when I was informed of the loss of my pressure washer. I was then told, I needed to use the credit in the department of where the credit had been established. I went in to purchase some lawn and garden tools, and I was told I needed to purchase a new pressure washer. I purchased a new pressure washer when I took my old one in for repair because I was in the middle of stripping our deck and prepping it for staining, so I needed to use the pressure washer that day. I do not need a new pressure washer. I feel that I should be able to get a credit voucher and use it in what ever damned department I want to use it in.


    I used to like to shop at Sears, but I do believe I will take my business elsewhere because of the horrible customer service I have received.


    Scott Brandis

    0 Votes
  • Gi
    Gin Collum Jan 25, 2014
    This comment was posted by
    a verified customer
    Verified customer

    First of Sears doesnt manufactor ovens they se them and install them...Like all appliances you only have maybe s year manufactor warranty that why they sell u the Protection plan when but electronics or appliances so when the warranty runs out your still covered by sears. But you folks don't buy it then 4 years later want to cuss sears over a 5 yearold appliance.

    0 Votes
  • No
    Norwood Grubb Jan 23, 2014
    This comment was posted by
    a verified customer
    Verified customer

    On January 2, 2017 the glass oven door exploded on our Sears drop in electric cooking stove. My wife was standing in front of it at the time, but fortunaty was not injured. She has spent numerous hours on the phone talking with more than 11 Sears and stove manufactoring representatives. Final out come was that they would do nothing.
    This seems to be a regular occurrance so I hope that no one is ever injured in one of these explosions. I could attach a photo, but that would probably serve no useful purpose on this forum.
    Thank you,
    Norwood Grubb

    0 Votes
  • Do
    DonnaAH Jan 09, 2014
    This comment was posted by
    a verified customer
    Verified customer

    On 1/12/12 I opened a lay-a-way with sears. when I went in to make a payment on the due date, the store cancelled my lay-a-way that morning, now mind it it was not late it was due that day! I was to get a check in the mail on 4/12 nothing came. I've been fighting with the corp offices on this for almost 2 years to get my 240.00 back. I have been told that I have to give them the sears credit card number that was used on the account. WHAT I've never had a sears card and it was cash/ a bank debt card for payments! I asked for another check they told me it has to go on the card for that is money laundering? WHAT? you are kidding me right? I have the recpt with facts and debit card last 4 number on it to prove it was not payed in the form of a sears credit card! I want my money back with interest, hell you have had it for 2 years, you kept the merchandise and my money. They sold it made money and used my money for god know. This is be a pain and its still going on. What can I do to get it back? I need Help can someone help me with this PLEASE!!!
    Email me @ [email protected]

    0 Votes
  • Ki
    kitchen diva Dec 19, 2013

    It is now less than a week till Christmas. Have not been able to make 1 Christmas cookie or our annual Gingerbread House!
    Our stove is just 2 years old and last week the oven stopped heating. We called Sears Service center and were given the option of purchasing a protection plan $270 with tax or paying $75 fee + parts for service call. We opted for the service plan which means we now have almost a $1000 invested in a stove that does not work! It took a week to get a technician here. They were very nice explaining to me that Sears was short staffed. He had come to our area from Vermont just to help out.. However he did not have the part needed to fix our stove, nor was it available locally. After several attempts to call the parts distribution center which disconnected him, he was able to ordered the parts. Not sure when they will get here but guess what- can't get a second service appointment to put said parts in until Dec 27!!! So now we go the whole holiday season without an oven. I like to eat out as much as the next gal but this is unacceptable!!! Will NEVER purchase another appliance from SEARS!!!

    0 Votes
  • Mk
    MkStItCh Nov 20, 2013

    The date on the invoice is 06/01/12... Do you have a warranty on the mattress? If you do then it is with "SIMMONS" not sears. You need to contact them. If you worked at sears in the past then you should know that.

    0 Votes
  • Mi
    Michael Swider Nov 20, 2013

    My info is on the receipt-

    Please remove my address info- Credit card # for privacy reasons.

    -1 Votes
  • Mi
    Michael Swider Nov 20, 2013

    Given the run-around - have a ticket into c/s been bounced around all day-

    I will write to call for action - with the news - as I was a former employee there - the mattress was never shown to me - it was in its wrapper and I was told that all of the items have been repaired and when I had a complaint with the mattress - I was told that kids come in, mike and you know the return policy, that the children come into the store and jump on those mattresses. I was told by the same supervisor - sharon mayo - that the I should purchase a new one.

    I want a replacement simmons beauty rest - queen mattress - the employee I spoke with gave me the actual measurements of a queen mattress... He knew what I was asking him - as I explained it was defective.

    Today I tried to call around the sears customer svc and asked to s/w a supervisor and was looped in orbit trying to speak to someone - when I finally got through I again got the run around - with the "party" constantly repeating what I told the person and when I asked for a supervisor was placed again with the annoying music and then was left on the phone with out any music for a few minutes - being disconnected!

    Comments

    0 Votes
  • Lo
    Logicisyourfriend Nov 05, 2013

    No fraud. Nothing misleading. Once a year means once a year. Basically, you want to sqeeze in an extra maintenance check before it expires with no intent to renew. Cheeky monkey!

    0 Votes
  • Cs
    C.Santos Nov 05, 2013

    Purchased a washer/dryer back in Nov 11, 2017 and purchased a MPA for 3 years.
    First year service was on Nov 26 2017, 2nd year service was on Nov 15, 2017.
    The technicians were very thorough on both occasions and offered to even extend the MPA on other appliances
    on which I declined.

    The third year service expires this year on Nov 11. With that said, I called the MPA number at 1800-4-Myhome
    and spoke to Damon/Damoa from unit #402455. Since I had my washer/dryer serviced on Nov 15, 2017 I was not eligible for
    this years Preventative Maintenance check as the next eligible date is Nov 15, 2017 which is evidently 4 days over my Nov.11 Contract
    date. Asked if a supervisor can override and at least give a concession or discount as this policy is very MISLEADING and is
    pretty much Thievery at its best. Nothing can be done but purchase a new agreement for another $195.43/yr.

    Why would a sane person even renew this plan if effectively you lose a year for some hidden misleading TERMS that are not
    EXPLAINED nor detailed to future/present customers?

    This should be investigated further for FRAUD.

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