Sears review: Replacement parts 479

I called Sears to come and look at my TV, because it was not working - The repair man came in took the back off and said hum - it could be a blown fuse - went out in his truck brought back a fuse and installed it - the TV worked. He put the back on the TV and typed out a billed - $ 211.32 -

NO ESTIMATE ON THE COST JUST A BILL... It cost me 207.76 & the fuse was 3.56... I told the repair man this was to much, he said its

What it is.

My washer quit working 6 weeks ago. I contacted Sears where the item was purchased to schedule a repair call. After 3 visits the washer first problem is fixed, but simataneouly another has manifested. Sears solution another repair call or they will refund my service warranty money (approx. $200.00). I have lost $1395.00 in wages already for their non-productive repair calls. Now have scratches on my floor and wood work from the tech. pushing the washer back into place. They think it's completely ridiculous that I won't let them back into my house or accept the warranty money back.

In December my Maytag Neptune Washing Machine stopped working. It took 3 weeks to have it repaired because of Sears Home Svc. Just 2 weeks later it broke down again, that was 1/17 and today it is still not repaired! They cannot find the problem, reorder parts and every time they bump me back a week. The last time the service person put a rush on a "defective" part and it arrived the next day. However, Sears will just put you in the schedule whenever it is open next, no bearing on how long you have already been waiting. I'm disgusted and will NEVER buy another thing from Sears. I urge you all to boycott Sears for their poor service support. You can read all the other reviews stating the same facts.

Since my earliest recollection, the word “appliance" to my family was synonymous with “Kenmore". That is until recently. We have had the absolute worst consumer experience ever with Sears, and the situation is still ongoing. In late August, we went shopping to replace a Kenmore Dishwasher (that had lasted for 14 years). We visited the Sears in Clackamas, Oregon. A salesman named Roger sold us what was reported to be a “Consumer's Report Best Buy" Dishwasher. Upon delivery and installation we discovered that we had to remove a section of flooring (due to a recent remodel/floor build up) to accommodate the new appliance.

After the installer left, we noticed a large puddle of water in front of the Dishwasher when we ran it. We called the installer, who came back and found that the door had a faulty lower seal. We called Sears and asked for an exchange. We had put a lot of money on our credit card and wanted a Dishwasher that worked. They arranged to have another Dishwasher delivered (same model) and they picked up the defective one.

As the installer unpackaged the new one, and began to install it, he pointed out that that the new Dishwasher had a noticeable dent in the front door panel. We also noticed that the door was “sprung" and did not line up. Outraged, we went back to the Clackamas Sears store. We spoke with the original salesman (Roger) and an Operations Manager named Andrew.

We asked for our credit charges to be dropped, and to have someone pick up the damaged Dishwasher. We were finished with Sears, and ready to go down the street to Home Depot or Lowe's. However, the smooth talking salesman Roger pleaded (mainly to my wife) to let Sears have “one more chance to earn back our business". He offered a “discount", a gift card, and a “better" model. Reluctantly we agreed. This model still ended up costing $100 more on our credit card.

The third Dishwasher was delivered and installed. It was now mid-October. We ran the Dishwasher for about a week, and decided it was working sufficiently. We replaced the kitchen flooring. The day after the floor went in, we went to run the Dishwasher, and found that it was not working and the display panel was blank. We tested the circuit breaker and the supply wiring, and found that power was going to the appliance.

Very frustrated and upset now, we called the repair division of Sears to get a service technician out (since the kitchen floor had been replaced). We were told that it would be up to ten days before they could get anyone out, and this would be diagnostics. If a part needed ordering, it could be up to two additional weeks. This was unacceptable.

To make a long ordeal short, we talked to the store again, and there was now a definite reluctance to talk to us now. We have talked to Sears Source One multiple times and we have discussed our case with the Sears Customer Complaint Line.

We have decided, NO MORE SEARS. We have now pleaded with several divisions of Sears to please... COME PICK UP YOUR DEFECTIVE DISHWASHER, and TAKE THE CHARGES OFF OF OUR CREDIT CARD (and no restocking fee). We have re-ripped up our kitchen floor again to have this Dishwasher removed. WE WANT TO GO BUY A WORKING DISHWASHER FROM ANOTHER RETAILER.

There have been promises of “well get back with you tomorrow"... and no return call. Sears Source One told us they would get someone out early in the week. No one came. It's now NOVEMBER.

We are at the end of our rope. Sears (in its current organization) is a mess. The right hand does not know what the left hand is doing. They are out-sourced and subcontracted to the hilt. There is no one in this organization (not even management) that can pick up the phone and actually make something happen expediently for a very disgruntled customer. Unfortunately, if Sears continues like this, their future is bleak. We will not be returning to Sears. This is the absolute worst customer “service" experience.

I just purchase a fridge from Sears. They brought the wrong color fridge and took my old one away. They disconnected the tubing for the icemaker and laid it in the floor, They didn't hook it back up because of sears policy if the line isn't copper they can't hook it up, even if it hooks up the same way. This open water line lay on the floor behind the fridge for 6 hour leaking down on my basement ceiling. The water was coming out of the heat lamp in the bathroom and damage to the acoustic ceiling in the workout room. They should of capped off the water line if they couldn't hook it back up. I reported to sears and they say it not there practice to cap off lines.

I bought a Sharp, 37" LCD flatscreen TV from Sears. 6 wks later it quit working. The Sharp warranty for parts and labor is 90 days. In the print on the back of the sales slip, Sears will only warranty Home Electronics for 30 days. When I called to tell Sears that the TV quit working in 6 wks and asked if they would replace it, they pointed me to the line on the back of the receipt that says they warranty it for only 30 days. They would fix it at my expense and implied that it was my fault for not buying their extended warranty. I will never buy anything from Sears again.

I purchased a Dewalt drill at my local sears(I refuse to capitalize their name). When I opened the package I found a used drill in very poor condition. It appeared to have been used on job sites for several years. I immediately attempted to return this drill and was treated as though I was attempting to defraud them. I attempted to use logic and reason on the stores employees. I had wanted to purchase a regular drill and after a long and pointless search in which the drill I had asked for was not found the sale associate offered to give me a hammer drill at a discount. When I returned I tried to tell them that had I attempted fraud I would have asked for the hammer drill and that the drill in the case wouldn’t be a hammer drill it would have been the other drill I had asked for. It was explained to me that Dewalt weighs their packages and uses a special security zip tie to prevent things like this from happening unfortunately the employees didn’t care about logic and reason. The rudeness continued until I left the store under threat of being thrown out by security.

I contacted customer service and was told to return to the store for a refund.

When I arrived a very rude store manager came out after a 15 minute wait and told me I couldn’t return it because there was no drill in the package. The insinuation was clear. I was attempting to pull a fast one. I left the store and contacted customer service again.

Customer service told me they had contact the store and that no refund would be given and the rep told me that I should be aware that they weigh the packages. Proof that they were right and I was a cheat.

I contacted Dewalt Monday morning and was told that their zip ties are not special and that they do not weigh their cordless products because the weight difference is negligible. In other words sears had called me a liar based on lies. He also told me that they had similar problems with sears and would immediately replace the drill with a brand new one. It took less those 10 minutes with Dewalt customer service to solve the problem.

I have been a loyal sears customer for 18 years prior to this incident. My first credit card was a sears card. I have purchased thousands of dollars worth of merchandise through them over the years and they refused to extend me the benefit of the doubt in this matter. I have no trackable history with Dewalt and they extended me the benefit of the doubt with a simple explanation of my situation.

Even though I have my drill I continue to lodge complaints about this occurrence with sears and in the last few days have been outright ignored. I was told I would be contacted within two business days and am still waiting for them to show any interest in this matter.

I will never shop at sears again they are unethical and rude. I would urge anyone that reads this to boycott them for your own sake.

BUY DEWALT BUT NOT FROM sEARS!

I have an extended warranty on my washer. I put a call in to sears on July 2. They asid the earliest they could come is on the 8th. That day came and went they never showed up. I called the next day they said there is nothing they could do but come on the 17th. He came that morning and supposedly fixed the problem. Later that day I tried to do laundry it didn't work. I called sears again. They said the earliest appointment is on the 29th. I have been sending my laundry out since the 2nd. We are a family of b8 people. My 4 deaughters change every hour on the hour. They don't give the customer priority when tghey don't show or when they don't fix the problem. I feel that they should give me preference since I have been waiting since July 2nd.

Rebate said "free installation" for a dishwasher that i bought. When came time to get the rebate, they wouldnt give me the full install-cost because apparently my purchase didnt qualify. The shifty thing was that they referred to a rebate offer # that was not the same offer # that i was given during my purchase. My rebate offer was still valid but somehow these other rebate offers also kicked in with additional restrictions that caused all the hassle. In the end i got $100 less than what i expected for the rebate amount.

In the last nine years my husband and I have purchased two Sears Kenmore Dishwashers. We bought an extended warranty for the first one and didn't have problems with the dishwasher until after the warranty expired. We no longer purchase extended warranties because it is expensive and we've never found it to help us. It's ridiculous to have to protect every purchase by spending more money, especially after already having spent around $500 for the dishwasher! A dishwasher should last more than two years! We bought our current dishwasher from Sears in January 2017. The problem with this one is exactly the same as our previous dishwasher. The motor/pump assembly is no good. To replace it would cost as much, or almost as much, as a new dishwasher. Sears is refusing to replace the motor/pump assembly because we did not purchase an extended warranty. This kind of poor customer service forced us to buy a new dishwasher, and the inferior products sold today are filling our landfills way too fast. Because of how fast the motor and pump assembly has failed, I'd like to know how many other dishwashers of this kind have failed prematurely. It's a Kenmore Ultrawash Dishwasher. Model number: 665.1602 Sears responded to this complaint in a very negative way. I complained to the Better Business Bureau and Attorney General but Sears said we were just out of luck and they didn't want to do anything to resolve this problem. I'm telling everyone not to shop at Sears for anything.

I am having similar troubles with Sears. I bought a $1800 defective refrigerator from Sears April 26, 2017 and they refuse to give me a refund. DON'T BUY FROM SEARS.

There is no way for a sales ASSOCIATE (not clerk) to make it so that those mailers do not go out. If you had purchased a protection plan for the grill, which you undoubtedly did not, you would not have received the mailer. It was offering you a second chance to ### a protection plan. If you want a purchase that big to be a surprise, have it delivered to another address, maybe a friend or relative. You should know better and this type of thing has happens with every retailer. Buck up and be more careful with the details next time.

Had a water heater go out, called Sear for repair was told between 8-12 on Tuesday 15th of January. By 10:30 I had not heard anything so I called, after there poor phone system I finally got a live person and was told he would be there at 1:30, but it was not guaranteed time and he'd page the tech to my phone and he'd call within 1/2 hour. After waiting 2 more hour, s, and no return calls I again called and was told he was running behind. At 1:30 I called again, (as this was my one day off of work and I had many appointments scheduled that would need to be rescheduled. They said he had truck problems and someone should have called ----nobody ever did. At 2:30 I called again and was told he was running behind, and he should be there by 1:30, , , well it's 2:30, 1:30 was an hour ago. At 3:00 after waiting 7 hours he finally called and said he'd be there in 10-15 minutes. I stated I needed 10-15 minutes more as I was going out the door to pick up my kids from school. He said he wouldn't wait and was going to the next job, I stated I had already waitied 7 hours, he was rude and stated it was corporate policy. At 3;50 he called again, said he was 5-10 minutes away, I said I needed to take my daughters to there dance classes, he said he wouldn't wait. So my daughter missed there danced class at $50.00 each. When he arrived he was rude and said he wouldn't listen to any complaints, and If i wanted it fixed or not. So then I decided to start calling the Famous "BLUE RIBBON CUSTOMER SERVICE at CORPORATE, , , , , big mistake. I left 1 message with Theresa at ext 82, I waited and got Shelata ext 72 on wednesday, after 5 minutes we were disconnected, she didn't call back. Last Wednesday the 23rd she sends an email and states she has been leaving Voicemails and Emails and If I don't reply she was going to close the case. I sent her 3 emails stating various concerns and stated i was available from 8-10 to talk to, she stated i would be put on her schedule to call. Thursday the 24th I waited until 11am, , , she never called, I again called her, sent e-mails but no response. I again left a message with Theresa at ext 82, , , no reply. After 2pm she finally responds and states some bull company policy that states she is not allowed to make outside calls until the afternoon. I stated she had replied to my email of between 8-10 and she had confirmed the time span...she never stated that she couldn't call during that time frame. i explained I didn't want the 100$ gift card, why should I have to be bought off, for a complaint?. I stated I wanted to know who made the mistake of not calling on the 15th and I wanted an apology from that specific person. She stated she couldn't do that i was put on hold and again disconnected. I called back and was given to VICKI---supervisor of this wonderful Blue Ribbon Team, I explained everything i had gone through, All the Lies I have been told to that point and I wanted a follow up from her before the end of the day. after waiting around from over 7 1/2 hrs i got a phone call and was put on to the routing person who was responsible for the 15th? not sure, after 3 minutes we were disconnected, I called Shelata and explained we where disconnected when she had hung up and she again did a 3 way call, and when she disconnected herself from the call she again disconnected our call to the routing person. I again called and she stated she wouldn't put me through a 3rd time. I explained I had only spoken for less than 2 minutes each time and my concerns had not been explained. She stated she would follow up again...which she hasn't since today is the 28th...I have asked for the CEO, , , , they will not allow complaints to reach him, I asked for his secretary, , , again they will not allow phones to be transferred to her either. Sears wonders why there business is in the toilet...it's because of the crap customer service they give. If anyone from sears wants to reach me...my phone is [protected] or by email at ews1013@yahoo.com...I give up with this company. I will spend the next 2 years replacing all of our sears products with something else so I can be SEARS free.

Unfortunately, this is your fault. Common sense dictates that if you were. ot getting any statements, then you should have made an inquiry concerning this, in order to avoid issues later. You, nor your wife, did not.

Even if it was their system, you are still responsible to find out. It is your account after all.

That is correct. They had our email address because we have had this account since 2017 and they have always sent paper statements and we have never signed up for any online account with Sears nor authorized electronic payments. Granted, if I had not received statements I should have caught that, but my wife does all the bills. Not an excuse, but that still doesn't change the fact that we never authorized electronic statements and why would Sears pick this particular purchase where it was no finance charges for 6 months to all of a sudden start sending us electronic statements that were never authorized. Sears has a very specific section on their online account with legalese stating that if you click this button, you accept email statements and will no longer get paper statements. We never authorized that, so it's basically a web based issue with their system.

So how exactly would they have gotten your OLD email if you had not given it to them?

YOU knew you made a purchase so if you had not gotten a statement it is YOUR responsibility to call and find out why. You can also go ONLINE and check your account and pay.

I agree with this complaint. I recently placed an order with Sear.com (first time) last week (November 5, 2017). Received an email (11/6/2017) saying that my item was shipped to the store I selected and to wait for a "pick-up" email. I have not received that email as of today for me to pick up my item. However, I checked the tracking on the item and it shows it was delivered on 11/9/12 at 10:45am inside the store and signed by the name Smith. So, I decided to call the support center to question why I had not received an email stating to pick up my merchandise and where it was. The representative stated that, "it looks like your order is still in processing and has not been shipped yet". I said that can't be, 1.) Because I have a confirmation email saying it was shipped and 2.) I have the tracking number and based on the tracking it says that my merchandise was already delivered to the store. She then checks again, calls the store, and tells me "Oh, I called the store and they said that it is on the truck, however they have not unloaded the truck but someonee will give you a call after 12 noon when it is ready for pick up". I wait and wait. 9 pm comes around and still no phone call. I call the support center again and am given an entirely different story by a different representative.. They call the store and they can't find my merchandise and I say, "it was signed by someonee named Smith, whose name is Smith?" The manager then tells me no one is here by that name and I am the person that signs for merchandise. The manager said she would have someone try to find it, didn't ask for a phone number, my name or any information. Called the 1-800 number and speak with another representative and the most help I got was to tell me the information that I already have, information about my tracking and when it was supposedly shipped to Sears (Westwood mall, Houston TX location). As of this writing (11/13/12, 9:21am) I still do not know where my merchandise is and have not been contacted by anyone regarding this matter. This was my first and last experience ordering and or shopping with Sears.

Here are the emails and the exec phone for the big wigs at Sears! let them know how you feel over and over...maybe they will realize they have a problem?

Louis J. D'Ambrosio, CEO/ President ld’ambrosio@searshc.com
Ronald D. Boire, Exec VP, rboire@searshc.com
Robert A. Schriesheim, EVO/CFO rschriesheim@searshc.com
Dane A. Drobny, VP/General Counsel ddrobny@searshc.com
Steve Haber, SVP Pres. Home Appliances shaber@searshc.com
Bruce Johnson, Exec VP bjohnson@searshc.com
William K. Phelan, Vice President, Finance wphelan@searshc.com
Robert A. Riecker, Vice President, rriecker@searshc.com

Sears Executive OfficeTelephone [protected]

Okay, I don't work for Sears, but I work for a similar retailer. Our jewelry department immediately calls when the rings we have sized come in. Perhaps, you were being a bit sensitive about a sales rep telling you that if you had not received a phone call, then it must mean they aren't quite in yet? I also highly doubt she hung up the phone in your face. She probably fully intended to put you on hold, but hit the release button instead. Retailers have multiple line phones and it happens once in a while. Personally, I'd wait for the rings to come in. I know where I work it takes about 6 weeks for them to be sized, so be patient. Also, what customer rights are you referring to?

A week delay in service is not abnormal. Get the part names and numbers and check Ebay. The distributors the service companies use are not necessarily efficient. After doing the Ebay research, contact Samsung support directly to see if the story of parts availability is the same. Then you have facts to discuss with Sears if necessary. Also, the $25 accommodation is also normal. Only refrigerator cooling issues get priority service.

There was always one thing that I could count on in my wallet and that was my Sears Charge Card. I always paid my bills with Sears on time and never late. After having the card over 12 years, they inform me that they deactivated my account due to inactivity. The past couple of years, I have not used it a lot, and none of my appliances were malfunctioning so there was no need to use it. I would have used the card eventually. Why would they just leave it alone? Then why did I not buy clothes or something else you ask? Because everything else at Sears, in my opionion has an air of being old fashioned. If you go from dept to dept., look closely at appearance, style, and customer service. They are anaquated. There isn't any WOW factor in any of their departments. Appliances is the exception in their portfolio. For two many years, their stockholders sit on their a-- and what their business crumbles away to the competition. They relied on Sear's "good name" for way to long, and it will cost jobs and customers, esp. by cancelling credit cards on thousands of customers. They sat up in ivory towers and they lost the pulse of their customers, thus loosing their way. Hope they loose their a--. I'm going to end this message, like I started. There was always one thing that I could count on in my wallet and that was Sears. Today, I will drink a glass of wine and lick my wounds. Tomorrow they will be forgotten...

Sears was once a great company, but they have forgotten how to create customer loyalty. It is no wonder they merged with K-Mart. If they do not start honoring their customer, they will cease to exist in the very near future.

Let us know when you find a place that will sell you glasses for close to what they cost to make, and that will replace them after a year, without charging you extra up front for any extended warranty plan.

Dear Omidules,

My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. Please accept our apologies for the hassle & headache you've experienced with your treadmill repair appointment and our customer care team. This is definitely not the level of service we have long established, and we would like to speak with you more about this situation.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the treadmill was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Omidules you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Brian S.
Senior Case Manager
Sears Social Media Support

why pre-order it when you could've just went to a different store and got it that day. Every store in my area had plenty of copies, and still do today.

the excessive use of CAPS and exclamation points make your complaint lose most of its credibility. And the swearing will not get their attention any faster.

Hi MauiAl50, long time no see, on both sites. (referring to pissedconsuemer.com)

And Merry Christmas to you to Tasha. :D

Sears has got to be the worst company I have had the misfortune of dealing with. I purchased a snow blower from them and paid the extra fee for assembling and delivery. Well it was delivered while I was working but it was not assembled correctly. I called to complain and they said that they would send me a tech within 2 weeks. Between 1PM and 5PM. On the scheduled date of the appointment at 5PM, after waiting all day I received a call from customer services stating the tech could not arrive. They wanted to re-schedule. The soonest appointment would be in 3 weeks. I said that it was unacceptable. I wanted them to pick up the machine. The following day a friend of mine who works on similar machines came over for a visit. After I told him of my situation he asked me if he could look at it. We found that the machine was not assembled correctly. Three weeks prior to Thanksgiving Day I called sears for my stove that had stopped turning on. By the way this stove was also purchased at sears. Well they said they could not send a tech over until after thanksgiving day. So much for thanksgiving diner. They scheduled an appointment again between the hours of 1PM and 5PM. On the date of the appointment ay 3:30PM I received a call from customer service stating that the tech could not find my home and he had gone home. I am fed-up with sears. I wish they would go out of business. THEY SUCK AT ALL THEY DO ! I cut up my sears card and will NEVER buy anything them again.

Are you allotted vacation days or sick days? Seems like Sears is just like any other retail consumer business. Fast bucks and inhumane.

If they don't have employees there to sell all their crap, you won't have a job. It's a business, not a charity. If you don't like it, find another job.

I refaced my kitchen cabinets about 4 years ago. it cost us an arm and a leg. About $13, 000.00, maybe more.. The salesperson assured us that sears stands behind their products and work for life.."Anything wrong that will happen to your cabinets, sears will come and fix it immediately..You don;t have to worry.." he said. After many, many promises on his part, we decided to go ahead and give sears the job, since sears will stay behind their products and workmanship...After two years we noticed many parts of our cabinets got unglued. Also the glue started running from the edges. You could see the glue all over the walls, underneath the cabinets and on the sides. I called sears and told them the problem..The answer was "Oh! two years passed..You are not under the guarantee any more..We can send somebody to check your problem..It will cost you $100.00 just for the man to come out there and see what's wrong.
I couldn't believe it! What happened "waranty for life"?. My $13, 000.00 went down the drain...I am very dissapointed with sears and the services provided...I would never go back to sears again and neither my family and friends. I am thinking to come in touch with the better business bureau.

keepclipping those coupons your a ###

There is nothing more maddening than that. I have done the same with a six hour block and then a reschedule.

Sears call centers are revolving doors -- employee turnover is HIGH. They are trained to smooth-over your problem, then sell you a product or service while they have you on the phone. Decent people cannot sleep nights if they work in a Sears call center. Their sales model is all about trickery and getting into your pocket.

I totally agree with you about SEARS' unethical practices. I am on a serious SEARS bashing campaign myself right now. At another store on the planet, you can get a refund for a defective item purcahsed through a store or even through the stores website. NOT so with SEARS.
Buyer Beware! When you order something from SEARS .com, they are likely to have it shipped by a" 3rd party vendor". What this means for you, the customer, is that you are NO LONGER a SEARS customer and therefore not entitled to ANY respectable treatment, i.e, a refund when the item you PAID SEARS for arrives defective from the " 3rd party vendor" they are hiding behind.
Recommendation: Cut up the SEARS cards. Avoid the stores. Buy from Best Buy.

I am now beginning to experience problems with Sears and a bed we bought from them. They seem to be hiding behind the "Company Policy" routine. I will definitely be posting on here and will follow thru with this complaint.

since you make an apointment by the phone the guys who makes the apointment told us that the 70 dollars only includes the diagnostic that the tech do on the appliance

When did they start making fully nude Sears catalogs? My lttle brother 'cut his teeth' on the various store catalogs, while looking through the undergarments sections. And the last quation is, what are you trying to sell with a nude picture> if she is not wearing merchandise, then what?

I called to scagel a appiontment to get my refrigerator fixed and i got a appointment and had to wait 1 week for someone to come out and the day i had my appointment the techishen did not show up i called sears to comfirm my appointment and that told me someone will come out i was waiting from 8 AM to 5 PM called sears 6 times and sill nobody showed up. Next day i called again to have someone come out to fix my refrigerator and thay told me the techishen came out the day before and i was not home i think this is rediculas tell me that i am lieing i was home nobody showed up i missed one day of work that i had to take leave and still nothing. Also very rude coustemer service. Never ever will buy enything from sears i payed a lot of money just for the warranty.