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I have been waiting over a month to have my ice maker repaired. I am a MPP subscriber for over 15 years. Initially a repairman came and said I needed a part - which they apparently can't get. I've been scheduled several times for a repair, but they cancel because the part is unavailable. I tried to call to speak with a rep. but cannot speak to a live representative - am constantly answered by an AI rep. when I call the numbers listed on the Sears site, they always end up be answered by AI.
Claimed loss: I've paid over $3700 for a 5-year service agreement which runs through 2028 that is useless - I cannot get the service I paid for.
Desired outcome: Either have my refrigerator repaired or replaced as is stipulated in my service agreement.
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