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Bought a flashlight that is powered by the same battery as a drill. The flashlight cost appox. $13.00. with days the bulb blew out and I attempted to get a replacement at the local sears store and advised that it needed to be purchased from the parts store. Not to suprised I found that the bulb needed to be ordered, the bulbs for other similar flashlights at the sears store were $1.99. At the replcement store I was informed that the bulb was $4.99 and that it needed to be special ordered for an aditional $4.50. I guess if you then add tax you can imagine how ripped off I felt. I should be able to return this item for a replacement or at least have the store keep them in stock.
I am sorry to hear about the trouble you are experiencing with the delivery of your washer and dryer. My name is David and I work for the Sears Cares Team. We would like to assist you in resolving this issue. If you can contact us at searscares@searshc.com so we can further discuss your concerns. Please include your screen name (JFK2) in your email so we can reference to your case.
To Elmaa,
My name is Brian and I am part of the Sears Cares Escalations team. I am very sorry to hear about the issues with your online order. We would certainly like to help get this situation resolved for you and get the delivery of your orders completed. We have resources available to ensure your orders are not held up further. We would like to talk to you as soon as possible. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated. In the email, please provide a contact phone number and the phone number the online order was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Elmaa) used to post here for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
We are sorry to hear about the service you received when you visited your local Sears store. Our goal at Sears is to provide our customers with the highest quality of service and we have failed to do this for you. My name is David and I work for the Sears Cares executive team and we want you to know we are here for assistance. We would appreciate the opportunity to discuss this situation with you. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide us a contact number and we will call you at your convenience. In addition please include your screen name (Iak87) in your email so we can reference to your posting.
To UnsatisfiedSearsCustomer,
First allow me to apologize for the delay in responding to this post. My name is Brian and I am part of the Sears Cares escalations team. I am sorry to hear about these issues you’ve had with the local Automotive service center. I don’t know why you keep having this issue. You should not have to wait for one technician to be capable of handling your issue. We understand your concern and we do want to make sure it gets resolved so you don’t have to continue to be frustrated by it. As for the technicians making jokes about damaging your vehicle, that is absolutely not acceptable and we need to get it addressed so that it does not happen again. You are a valued customer and we want to keep it that way. At your convenience, please contact my office via email at searscares@searshc.com so we can address the issue once we have more information from you. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (UnsatisfiedSearsCustomer) used to post here for reference to this issue, and we do look forward to talking to you soon.
To Geargirl
First allow me to apologize for the delay in responding to this post. I am very sorry you encountered this issue with our service team and the interactions with our customer support team(s) that have been so substandard. Hanging up on our customers is not acceptable by any Sears standard. I am very concerned about what I have read here and we need to step in on this situation and get this resolved for you. My name is Brian and I’m part of the Sears Cares Escalations team and we can help. At your convenience, please contact my office via email at searscares@searshc.com so you don’t continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Geargirl), for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
I came across your post here and wanted to reach out to you. I was sorry to hear about the delivery/haul away problem you encountered with your freezer. I'm sure this situation was frustrating and stressful, to say the least. I'm Scott with Sears Cares Escalations; my department would like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the freezer was purchased under and we will call you at your convenience. In addition, include your screen name (elmlakerd) in the email so we can reference to your case.
My name is Scott and I'm with the Sears Social Media Support Team. I'm so sorry for all the trouble you've encountered when trying to redeem your rebate card. I know this is incredibly difficult & frustrating to say the least, especially when rebates are often one of the buying motivators. We'd like to help look into this for you. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Clayton II) in the email so we can reference to your case.
My name is Dianne and I'm with the Sears Social Media Support Team. I found your post here and I wanted to reach out to you to offer help. I'm so sorry for the no call/no show you experienced with your repair appointment. This is definitely not normal or acceptable. When we service your items, it's always our goal to exceed your expectations; clearly we have let you down. We'd like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (tkdk) for reference to your issue and we do look forward to talking to you soon.
Dear Ms. Mendoza:
My name is Susan and I’m part of the Social Media Escalations team. I saw this comment and I want to reach out to you to see if we can be of assistance. My team handles Internet related complaints as well as complaints that come to the executive branch and we are interested in taking over the handling of this issue or at the very least monitoring the progress of the current resolution. We need to make sure that everything that can be done is being done on your behalf.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Denise Mendoza) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
I'm so sorry that you've had issues with your washer and even more for the poor service that you've received from Sears repair. We do value you as a Sears customer and we would greatly appreciate the opportunity to make this right and resolve your issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (A. Goodhue) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. We understand that you have contracted with another local company to service your air conditioner but we would still like to speak with you about the unfortunate situation with your air conditioner. My name is Susan and I am with Sears Social Media Escalations team. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. We would like to help.
At your convenience, please contact our office at smsupport@searshc.com so you don’t have to continue to be impacted by this with any Sears purchased item in your home. Please send us an email. In the email, please provide a contact phone number and the phone number the air conditioner was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Rosell Cantrell) to reference your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
I'm very sorry that you've had this frustrating experience with Sears Delivery. I understand your disappointment and I'm sorry for how this has inconvenienced you especially when considering your medical needs. My name is James and I’m part of the Sears Cares Escalations team. We value you as a customer and would appreciate the opportunity to discuss these issues with you further and restore your faith in Sears. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the delivery was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Alide) for reference to your issue, and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
I'm Scott and I represent the Sears Cares Social Media Support Team. We're truly sorry for the aggravation and disappointment surrounding your recent home siding installation. No matter the platform or service performed, Sears' devotion to our customers and passion for exceptional customer service experiences should not be compromised. We'd like to connect you with one of our dedicated case managers and follow up with you regarding this experience. At your convenience, please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number. Also, in your email, please provide your screen name (Sibite) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Social Media Moderator
Sears Social Media Support
We're indeed sorry you're so disappointed with the Sears Home Improvement Services. We know we've let you down and we would like to offer our assistance. The workmanship on the siding of your home was not done to your satisfaction and we are truly sorry that our business partners haven’t made the proper contact to you about this matter. I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (lime) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
I sincerely apologize for the bad experience you’ve had surrounding the repair of your washer and for the frustration caused by our phone system. It is true that our repairs are covered by a 90 day service guarantee and it is unfortunate that your washer failed outside of this guarantee or any other type of coverage. Regardless, we do value you as a customer and would appreciate the opportunity to discuss these issues with you further and to restore your faith in Sears. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the repair was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (rick5270) for reference to your issue, and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
We are sorry to hear about the problems that you are experiencing with Sears service. We can only imagine the frustration this has caused you and your family. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist you. My name is Robert and I work for the Social Media Support Team. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the Kenmore water softener was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Kisamke) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
Please accept our apologies for the failure of your television, and the way that your repair was handled. I can certainly understand the disappointment in having purchased a television, and having it fail in the first year. With that being said the warranty that covers the unit for the first year is the manufacturer's warranty. There are certain requirements that must be met prior to replacing the television under the warranty. My name is Brian and I’m part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the television was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Danhue) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned. We are truly sorry to hear of your disappointment in the quality of the glasses you purchased from us a little over a year ago. I can certainly understand how difficult everyday activities are without the proper eye wear. We would like the chance to speak with you more about your optical purchase, and see what we can do to assist in making this situation right by you.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the eye glasses were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Vouldane you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. Please accept our apologies for the manner in which your dishwasher repair has been handled this far. We know that mistakes do happen, but to still be waiting on a part after a year, is just unacceptable. If you would allow it, we would like to look into both the repair of your dishwasher, and the washer to ensure that both resolved quickly. We understand that your time is valuable, and would like to let you know that we do very much appreciate your business.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the appliances were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Jobbale) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
My name is Stephanie L. and I am part of the Sears Social Media Escalations team. We have just read your post and would like to speak to you further about your repair experience. Please accept our apologies for the unprofessional way our repair associate interacted with you and your wife. We entrust our associates to build relationships with our customers and it does not look like this has happened. We value and appreciate your continued patronage, and would like the opportunity to turn this into a positive one.
At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the chainsaw was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Piloper you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Please accept our apologies for the problems you are having with your washer which is still under warranty. We certainly understand your frustration with being without your washer for 20 days and would like to look into this situation further and offer our assistance to help resolve this issue. We want to make sure that everything that can be done to help is being done. My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle a situation start to finish with one dedicated case manager and will own your issue until it is resolved.
At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Angrybird1 you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Gwendolyn, please accept our sincerest apologies for the level of customer service that you recently received at your local Sears store. I can certainly understand your level of disappointment with this type of service, especially with the particular occasion that brought you in. I can remember when my wife and I were preparing for our wedding and I assure you, poor customer service was not something that we expected, nor accepted.
As a valued customer, we would truly appreciate the opportunity to speak with you further about this experience, so that we can gather more information and take the necessary action to ensure that your next visit is one that you can look back on and be able to say that you enjoyed it.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the item is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Gwendolyn Moore) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Tony T.
Social Media Moderator
Sears Social Media Support
bonstott,
My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to you on this issue. I am sorry to hear that we have let you down and would like to offer some assistance. I can see how frustrating it is to purchase tires with your credit card and never received the statements. We would the opportunity to have one of our dedicated case managers contact your with possible options to resolve this matter in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the tires were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (bonstott) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Dear LeslieIvey,
I'm sorry for any inconvenience and frustration you have encountered with the repair service of your double oven. My name is Edwin and I’m with the Sears Cares Social Media Support team and we would like to help. We noticed that you have also posted the same comment on Pissed Consumer under Anonymous400191 and we reached out providing our assistance. If further help is needed, please send the following information – contact #, screen name (LeslieIvey), phone # used at time of purchase to SMAdvisor@searshc.com. We look forward hearing from you soon.
Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support
John Cart,
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear that we have let you down with the repair of lawn mower. In addition, I understand how frustrating it can be to wait so long to have your lawn mower repaired. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience and monitor the repair process. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the lawn mower is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (John Cart) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R
Social Media Moderator
Sears Social Media Support
My name is Dee M. with Sears Cares and we want to offer our assistance regarding the problems you are wrote about regarding the use of your Sears gift cards and the cancelation of the wall oven/microwave combo you attempted to purchase with us. We know how important it is to place your order and have a quick resolution that is satisfactory for you. Please send the following information – contact #, screen name (Roswell Mom), phone # used at time of purchase to smadvisor@searshc.com . We value your Sears loyalty and look forward to speaking with you in the very near future.
Thank you,
Dee M.
Social Media Moderator
Sears Social Media Support
C.Santos,
My name is David with the Sears Social Media Support team. I came across this post and wanted to reach out to you. We’re sorry for the frustration regarding your protection agreement. If you would like, we would be happy to have a case manager discuss this with you and assist you in addressing your concerns. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the washer and dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (C.Santos) you used to post on this site, for reference to your issue. We look forward to talking to you soon.
David W.
Social Media Moderator
Sears Social Media Support
Michael Swider,
We apologize for the trouble you’ve been experiencing with your mattress. My name is David with our Sears Social Media Support team. If you need assistance with you mattress warranty concern, we would be happy to have a case manager contact you directly to discuss this with you. We see the receipt you posted on this site and will forward that information over for contact. If this is not the best way to reach you, please send your preferred contact information to smadvisor@searshc.com. Also please provide this screen name (Michael Swider) for reference to this issue. We hope to talk to you soon.
David W.
Social Media Moderator
Sears Social Media Support
kitchen diva,
We apologize that your repair experience has not meet your expectations. My name is David with our Sears Social Media Support Team. If you are in need of assistance, we would be happy to contact you directly to discuss this situation and assist in addressing any other concerns you may have. At your convenience, please contact my office via email at smadvisor@searshc.com. In the email, please provide a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (kitchen diva) you used to post on this site, for reference to your issue.
David W.
Social Media Moderator
Sears Social Media Support
We would like to offer our apologies for the troubles you are having with your electric range. My name is Mina with the Sears Social Media Support team. We can understand the importance with your concerns with the glass door exploding. We would like to offer our assistance to have one of our personal case managers further discuss your matter in more detail. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as your screen name to reference this post (Norwood Grubb), to smadvisor@searshc.com and will contact you directly. We look forward to speaking with you soon!
Thank you,
Mina H.
Social Media Moderator
Sears Social Media Support
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks Juicy for getting my post correct and I have no idea what the problem is with Stealth Pilot. As it happens another Sears tech has since been out and replaced the filter (which, believe it or not, is important in FL) and he did a great job. So I do feel a little bit guilty about posting a negative on this board but they did not call me at all that day to say they were not coming. Pretty sure I would have heard nothing from them. But I am getting my dishwasher serviced in a couple of weeks, Juicy and I will see how that goes. Keep taking the meds, Stealth.
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That__Guy
Jacksonville, US
30 comments
That__Guy
of Jacksonville, US
Mar 16, 20114:52 pm EDT
wait... you had to pay a delivery charge... and they delivered it... and now you want your money back for the service they provided?
Why would they charge you a delivery fee just to tell you that they'd pay you back?
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JuicyJonesy
Fort Drum, US
10 comments
JuicyJonesy
of Fort Drum, US
Mar 15, 201112:57 am EDT
Such a maturity levell you have, how old are you 16? Ha!Ha! Thanks for the laugh at you expense! Much needed!
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JuicyJonesy
Fort Drum, US
10 comments
JuicyJonesy
of Fort Drum, US
Mar 14, 201111:48 pm EDT
Stealth Pilot - He never said he took the day off, he said "My wife was off work today and instead of going out with her I stayed in all day waiting for this person". Check you facts before you making your self appear illiterate, because you failed to read the statement (which is a skill learned in elementary school). Thank You!
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JuicyJonesy
Fort Drum, US
10 comments
JuicyJonesy
of Fort Drum, US
Mar 14, 201111:09 pm EDT
You should suggest they refund the cost of the filter you purchased, and you should not be charged any fees associated with the replacement if there are any. Maybe even a gift card of some sort is a good idea, Good Luck!
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LED
San Jose, US
1 comments
LED
of San Jose, US
Mar 04, 201112:03 am EST
I tend to be sympathetic, as have had these cards pressed on me by insistent clerks in the past. Usually end up carrying them around for months and end up putting them in the recycling bin. It's rather wasteful, as just adding to the garbage in our landfills. Fortunately, I've never had the experience where I've returned an item and received less credit than I paid for the item. I understand rebate cards are an attempt by Sears Corporate/Marketing to bring you back into the store, however, their implementation and follow through at store level is almost non-existent. In my opinion the main problem with Sears is very poor training and lack of investment in their personnel. They provide the staff with the minimum sales promotion information. If a clerk or cashier is properly trained, they would know to inform the customer at the time of purchase. In fact, I find it very hard to even find a clerk or cashier on the floor anymore. A 'sales clerk'? What's that?
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pobarjenkins
Minneapolis, US
2628 comments
pobarjenkins
of Minneapolis, US
Mar 02, 201110:53 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
Did you offer to return the gift card? Either way, this is sort of a common sense policy when getting rebates and similar bonuses. And since you ended up returning everything, it is clear to everyone here that you threw a temper tantrum of sorts. Principles and return policies: Like apples and oranges.
@TheLoveFist Season of reason just sounds so much more refined.
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pobarjenkins
Minneapolis, US
2628 comments
pobarjenkins
of Minneapolis, US
Feb 20, 20113:46 am EST
Verified customerThis comment was posted by a verified customer. Learn more
If you are talking about a credit card, you are usually only able to pay credit card with a straight checking account transaction. Also, the some cash registers don't allow debit to credit transactions. You should have asked your wife how to pay.
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People Suck
Farmington, US
3 comments
People Suck
of Farmington, US
Feb 19, 20119:51 am EST
Wow. I'm sure it couldn't be TOO much of a loss to the entire corporation if they made right what one of their products did horribly wrong. At that point the sale is dead...but shouldn't they try to at least buy your trust back, protect their reputation-which tells people to shop with them or not. I mean really. What kind of ### is commanding these stores? It's not the small fish, the managers, cashiers, stores...the top is bringing the entire show down. How stupid. Greedy.
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Williams712
New London, US
2 comments
Williams712
of New London, US
Feb 13, 20111:20 pm EST
Typo...read 4 years ago
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IMPdancing
Apex, US
12 comments
IMPdancing
of Apex, US
Jan 29, 20112:43 am EST
Verified customerThis comment was posted by a verified customer. Learn more
How painful your story is ... but the harshest fact is that NO company will ever be happy with an employee canvasing their customers for money. You describe a form of "panhandling" where you solicited funds from shoppers. It is unethical. You were receiving a salary to assist the company's shoppers, not to assist yourself to their money. When you continue to excuse behavior that is not a business standard, then you will continue to find yourself without a job. Wise UP! You now need to find a pro-bono lawyer and defend yourself against criminal charges. If you had acknowledged BLAME with your manager and explained that you did not understand it to be unacceptable, then you could have avoided this with a simple termination. Good luck in court, please don't try to defend yourself ... You are too CLUELESS!
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DK in SC
Seneca, US
1 complaint
4 comments
DK in SC
of Seneca, US
Jan 26, 201112:51 am EST
Verified customerThis comment was posted by a verified customer. Learn more
Sears and Sears.com has the worst employees! They are incompetent and uncaring. Their representatives AND supervisors are horrible! If you're lucky to find an English speaking representative it's a plus. Other than that, I WILL NEVER SHOP WITH SEARS OR SEARS.COM again!
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DK in SC
Seneca, US
1 complaint
4 comments
DK in SC
of Seneca, US
Jan 26, 201112:48 am EST
Verified customerThis comment was posted by a verified customer. Learn more
YOU ARE 100% CORRECT! I've had it with Sears! I don't care if they have $1.00 sales, I will NEVER shop with Sears or Sears.com again.
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DK in SC
Seneca, US
1 complaint
4 comments
DK in SC
of Seneca, US
Jan 26, 201112:46 am EST
Verified customerThis comment was posted by a verified customer. Learn more
Sears.com customer service representatives as well as supervisors are inconmeptent and uncaring. Sears.com does not care about their customers. I will NEVER shop with Sears.com again!
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nl9
Red River, US
4 comments
nl9
of Red River, US
Dec 29, 20106:54 am EST
If your purchase was larger than the 75$ the sales person has to know to type in just $75 or it won't work and say it is denied. Since it's prepaid and associates have no way to look it up you have to know how much is on there. Should be just fine if you buy something under 75 or the associate processes it right
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april p peralta
SANPEDRO, US
1 comments
april p peralta
of SANPEDRO, US
Dec 28, 20106:49 am EST
i would tell them eaither u could deal wih me or my lawlyor
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pobarjenkins
Minneapolis, US
2628 comments
pobarjenkins
of Minneapolis, US
Dec 13, 20104:27 am EST
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Maybe the manager found someone better than you?
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whocares9111
Atlanta, US
41 comments
whocares9111
of Atlanta, US
Dec 13, 20101:30 am EST
Maybe because you can't even spell. If your application looks like your review I don't blame him.
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Really?
San Diego, US
113 comments
Really?
of San Diego, US
Dec 13, 20101:15 am EST
Yes this makes total sense! I will now stop buying my underwear at Sears. Thank you for opening my eyes to this.
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bectrax
temple, US
4 comments
bectrax
of temple, US
Dec 02, 20105:30 am EST
Verified customerThis comment was posted by a verified customer. Learn more
Sorry to hear that, I just searched sears since I'm a new cashier there and found this post and WOW what a shock, I can't believe that, I know at our Sears this WOULD NOT FLY, we've had people put clearence prices from one item onto another and we STILL give it to them just to make the customer happy. I don't know if you ever got anything done about this BUT you should call 188sears. THIS IS AWFUL. ALSO if you have the reciept there should be a id number for the employee which might help sears see whos doing this.
SuzanneJeanStokes
Darwin, AU
2 complaint
5 comments
SuzanneJeanStokes
of Darwin, AU
Nov 27, 20108:00 pm EST
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FRANK ERICKSON (Francis Henry Charles) late (a great bloke) CHINDERAH NSW AUSTRALIA ERICKSON Eva Ellen late Chinderah New South Wales Australia .. Dearly loved parents of Patricia, Robert, Barbara, Douglas, Neil and David... READ MORE HERE http://globaldisabilitynetwork.com/forum/viewtopic.php?f=17&t=79
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PurpleOcelot
Carrollton, US
19 complaint
41 comments
PurpleOcelot
of Carrollton, US
Nov 27, 20106:13 pm EST
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Large companies are notorious for false advertising, "gimmick" ads, and ads for merchandise they just dont have in stock, all to get you into the store to buy other stuff.
Unfortunately for consumers, all the company has to do is state "there was a misprint", or something of that nature, to get out of any false advertising suit or claim. The government allows this, and because of this, companies keep on doing this. Until they are sued and made completely liable for all of thier false advertising, there is nothing you can do about it.
You can file grievances with the BBB, state Attorney Generals office, and other complaint forums and sites, but thats all you can do...which is better than nothing, because they have another "black mark" on thier company name.
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Normally nice but no more
Waterbury, US
5 comments
Normally nice but no more
of Waterbury, US
Nov 24, 20107:21 pm EST
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BTW, My local Mom and Pop Appliance store, Lew White, delivered and installed the exact dishwasher this morning.
It was hooked up with competence! What a huge contrast in service! and it cost less too!
NO REASON TO BUY FROM SEARS!
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Normally nice but no more
Waterbury, US
5 comments
Normally nice but no more
of Waterbury, US
Nov 24, 20107:17 pm EST
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Today I was told by 3 different Sears personnel 3 diffferent stories on the return of my money (credit) .
One Sears rep claims the bank takes 7 to 10 days to credit my $$, but I checked with my bank; theycredit immediately...so Sears holds on to $$$ as long as they can.
I still have not spoken to the store manager and apparently, I will not be permitted to. He keeps himself shrouded and they won't reveal his name either! What a way to run retail!
I have lost 2 1/2 days of work due to Mike Bailey's careless installation and failure to return a phone call.
My advice to anyone misfortunate enough to experience an appliance problem from Sears---carry back to the store on your back--public displays of dissatifaction may be the only way to get their attention!
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CHRIS THE PLUMBER
, CA
1 comments
CHRIS THE PLUMBER
of CA
Nov 23, 20109:49 pm EST
Bought a very very expensive dishwasher from sears has not worked right since day one. Still fighting 14 trips to my house and on the last trip the tech was asked to leave by my pregnant wife. Needless to say I had to go home and throw him out. Not only do I have a dw that doesn't work but now I have an assault charge on top of it! Had I known it would cost me a small amount I would have went straight to Sears and done the same to the Service Manager. I work for a company that handles all appliance installations and tell people not to go there but low and behold they phone me to cancel their appointment because they did not show up on time! WHAT HAPPENED TO SEARS?
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Normally nice but no more
Waterbury, US
5 comments
Normally nice but no more
of Waterbury, US
Nov 21, 20104:41 pm EST
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Additionally, I received a call from someone who ID'd himself as a Sears customer support tech who called to ask me for my Credit card number. This call came from a blocked phone, with no way to ID the origin of the call.
Does Sears expect their customers to engage in stupid practices as well?
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Normally nice but no more
Waterbury, US
5 comments
Normally nice but no more
of Waterbury, US
Nov 21, 20104:36 pm EST
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Sears has still not provided pickup time for this dishwasher and the installer refuses to pick up his phone. Sears managers are screening their calls, therefore it is impossible to reach any person who actually holds a title. Sears should be ashamed of themselves where service response is concerned.
I am purchasing the same exact dishwasher from my local appliance dealer. I also have been alerted to a rebate from Kitchenaid which Sears failed to notify me of resulting in savings, improving the cost over Sears, as well. WHY BUY FROM SEARS?
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fired for being honest
, US
4 comments
fired for being honest
of US
Nov 18, 20107:43 pm EST
he got caught he got fired cause it did not benefit bleep, .
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pobarjenkins
Minneapolis, US
2628 comments
pobarjenkins
of Minneapolis, US
Oct 20, 20105:55 pm EDT
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If your son didn't report it, he could be charged as an accomplice to theft.
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shadow1810
, US
2 comments
shadow1810
of US
Oct 12, 201012:58 pm EDT
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I've had that fee on my card from several companies when I've made online purchases with a checkcard, but it is usually removed. They run a $1.00 charge just to confirm that it is an active card and that the name & address you're providing match what the card company has. Usually 1 -2 days later the dollar amount I purchased posts on my account and the $1 charge is removed. (Some companies have the courtesy of telling you that you'll see a $1 charge that will be removed, but some don't.) Hopefully, this is the case with you. Good luck.
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pobarjenkins
Minneapolis, US
2628 comments
pobarjenkins
of Minneapolis, US
Oct 12, 201012:39 pm EDT
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Is it possible that fee was incurred by your card maker (visa, MasterCard, etc.)? Merchants are starting to put this fee onto consumers, and it is just starting to take effect.
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cmm2k5
, US
6 comments
cmm2k5
of US
Sep 02, 20103:59 am EDT
"i complained several weeks ago about a refrigerator filter i purchased and why you had to raise the price"
I do work in a Sears store and have so for almost 5 years. One thing I will tell you right now, calling in over the phone and acting irate with a demanding attitude will get you no where with anyone, respect is earned, not automatic and I will admit I have hung up on people who just don't get it and want to act like whiny children over the phone. I'm not saying that you did, but I'm just letting it be known. But why did the company have to raise the price on a water filter, if you're asking? Being with the signing team, I can tell you right now, the merchandising and pricing department in corporate makes these calls whether there are mark ups or marks downs that we, the signing team, have to take action on and make sure they are the correct price. If they decide to mark it up, you are paying that price. This is retail, not a flea market where you can bargain and make your own prices because you refuse to pay a certain price on something. You don't like the price, buy it elsewhere, simple as that and honestly, way better than complaining. You will not get an answer from anyone in the store and probably not anyone in general about why they marked it up. It just happens on a weekly basis through Pricing Reports.
Unless the filter was bought with a washer and dryer and they raised the filter price to be within the promotion limits on a sears card, its just a normal mark up. And there is nothing to complain about.
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SearsSucks!
Beaumont, CA
2 comments
SearsSucks!
of Beaumont, CA
Aug 30, 20105:21 pm EDT
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Yeah, whatever. I can understand one missed appointment. BUT Sears should make damned sure that if a customer's appointment is missed, that they are the first one scheduled for the next time. 4 or 5 missed appointments that that SEARS scheduled is inexcusable! Complete and total incompetence! As for the 18 hour days? All I have to say about that is... ###! What? Are y'all delivering washing machines at 4:00 a.m. ? I cannot honestly say I've seen a Sears delivery truck out at 10:00 at night either. TRY AGAIN!
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internalvoice
Piedmo, US
4 comments
internalvoice
of Piedmo, US
Aug 30, 20104:41 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
It is very true that Sears (and their system) is filled with problems. I also work for the company as a contractor and am very pleased (more or less) with my job. I hardly have problems with my customers, but the few that I do have a problem with all have similar problems or complaints. The biggest complaint that I hear about is scheduling deliveries. Sears will promise a customer that their product will be at their home on a certain date and time, but they do not bother to account the time previous deliveries take, or travel time to that customer's home. As a result, that makes that particular delivery late. Another big complaint that I come across is the question of gas appliances. It is apparent to me that the sales representatives have not received training on what the delivery personnel are and are not allowed to do regarding gas appliances. Frequently, customers are told that gas appliances will be uninstalled or installed by delivery personnel. This is not the case at all. Delivery personnel are NOT allowed to do anything with a gas appliance except uncrate the appliance and put it in a location in the home of the customer. Frequently, Sears will charge a separate fee for delivery and installation of gas appliances due to this miscommunication. This adds to the customer's frustration because once again they have to wait two, three, or four more weeks to get their appliances installed and working. I am not at all saying that sales personnel are not doing their jobs, though I am sure that some aren't as with other stores and industries. But I am saying that Sears changes policy like most people change underwear. It is to the point that many, many employees and contractors don't even know what the policies are anymore, much less how to obey them. Also, delivery personnel are expected to deliver and install fourteen, fifteen, or sometimes eighteen stops per day. Some appliances take upwards of forty-five minutes or more to install. This means that the delivery person that arrives at your home, and has to install that new four door refrigerator without destroying your home in the process is overly tired, and frequently exhausted. Delivery personnel and sales professionals are people, who like most, become very irritable and frustrated when excessively tired. This also has a HUGE bearing on customer service. How can you expect that delivery person to go the extra mile to try to solve your problem when they have been working for fourteen to eighteen hours that day? I understand perfectly that Sears, like any other business or industry, cannot function without customers, and that Sears, like any other business owes its success to its customers, however, people MUST act with some common sense.
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Monicmonster
, CA
1 comments
Monicmonster
of CA
Aug 18, 20109:55 am EDT
We didn't even get a price, they said they needed to urgently remove the tank and delivered two bills (dated for two different days) with made up pricing because when we refused to sign the bills they scratched out all the numbers and made there own price.
How can you switch a tank without giving a person a price on the new tank?
My father had the same issue as you (two years ago and he's been paying almost 150$ a year for maintenance for the last 30 years) it was the middle of winter and the furnace didn't work. He's a senior citizen and they had him freeze his butt off for days, they should have fixed the reoccurrring issues, anyway, He would have never agreed to change the oil tank because he was already planning to change to electric based on the unreliability the previous year.
So far I've talked to a handful of people at there home office in Canada (met with three) and no one wants to admitt to their unethical way of operating. The workers do what they want, when they want and charge you whatever they feel like. It's too bad Sears; this huge corporation, practices such poor standards of business.
Good luck with everything!
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PAT DESANTO
North Port, US
1 comments
PAT DESANTO
of North Port, US
Jul 15, 20106:26 pm EDT
why is it, when you purchase a product, like a chain saw. you have to send away for the parts. You sell the product, but not the parts that goes with it. Why, you should keep a supply, on hand, . SINCERLY PAT DESANTO
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M. S.
Philadelphia, US
1 comments
M. S.
of Philadelphia, US
Jul 03, 20102:47 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
I purchased a new washer and the cycle selector knob was damaged. Because it took 2 hours to get it in my home, which included removal of my doors and frames, and breaking my storm door lock. I decided not to send it back because the delivery men called service and i then spoke to someone who told me a service technician would be out at 9:30am the following morning. When no one came we called the service number two times and were assured that we were on the list for repair. Now after being switched to at least ten people i was told that the service call was rescheduled. What the heck. So I believe they are nice until they get your money.
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the truth92011111
avonshoe, GB
6 comments
the truth92011111
of avonshoe, GB
Jul 01, 201010:11 am EDT
maybe he just likes porn?
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erox
, US
1 comments
erox
of US
Jun 17, 20106:25 pm EDT
Yup! I heard you loud and clear...it happened to me too to the letter--I could have wrote it myself. Maybe your should call Fox network and do the reporting for you...they are a bunch of incompetent people...Sears is going down the tubes!
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Stack
, US
1 comments
Stack
of US
Jun 15, 20104:57 pm EDT
I had the same problem and then when I called they said they could not find where I had made my request. Called another appliance repairman and got it fixed a lot cheaper than Sears was going to do it for.
Replied
Thanks Juicy for getting my post correct and I have no idea what the problem is with Stealth Pilot. As it happens another Sears tech has since been out and replaced the filter (which, believe it or not, is important in FL) and he did a great job. So I do feel a little bit guilty about posting a negative on this board but they did not call me at all that day to say they were not coming. Pretty sure I would have heard nothing from them. But I am getting my dishwasher serviced in a couple of weeks, Juicy and I will see how that goes. Keep taking the meds, Stealth.
wait... you had to pay a delivery charge... and they delivered it... and now you want your money back for the service they provided?
Why would they charge you a delivery fee just to tell you that they'd pay you back?
Such a maturity levell you have, how old are you 16? Ha!Ha! Thanks for the laugh at you expense! Much needed!
Stealth Pilot - He never said he took the day off, he said "My wife was off work today and instead of going out with her I stayed in all day waiting for this person". Check you facts before you making your self appear illiterate, because you failed to read the statement (which is a skill learned in elementary school). Thank You!
You should suggest they refund the cost of the filter you purchased, and you should not be charged any fees associated with the replacement if there are any. Maybe even a gift card of some sort is a good idea, Good Luck!
I tend to be sympathetic, as have had these cards pressed on me by insistent clerks in the past. Usually end up carrying them around for months and end up putting them in the recycling bin. It's rather wasteful, as just adding to the garbage in our landfills. Fortunately, I've never had the experience where I've returned an item and received less credit than I paid for the item. I understand rebate cards are an attempt by Sears Corporate/Marketing to bring you back into the store, however, their implementation and follow through at store level is almost non-existent. In my opinion the main problem with Sears is very poor training and lack of investment in their personnel. They provide the staff with the minimum sales promotion information. If a clerk or cashier is properly trained, they would know to inform the customer at the time of purchase. In fact, I find it very hard to even find a clerk or cashier on the floor anymore. A 'sales clerk'? What's that?
Did you offer to return the gift card? Either way, this is sort of a common sense policy when getting rebates and similar bonuses. And since you ended up returning everything, it is clear to everyone here that you threw a temper tantrum of sorts. Principles and return policies: Like apples and oranges.
@TheLoveFist Season of reason just sounds so much more refined.
If you are talking about a credit card, you are usually only able to pay credit card with a straight checking account transaction. Also, the some cash registers don't allow debit to credit transactions. You should have asked your wife how to pay.
Wow. I'm sure it couldn't be TOO much of a loss to the entire corporation if they made right what one of their products did horribly wrong. At that point the sale is dead...but shouldn't they try to at least buy your trust back, protect their reputation-which tells people to shop with them or not. I mean really. What kind of ### is commanding these stores? It's not the small fish, the managers, cashiers, stores...the top is bringing the entire show down. How stupid. Greedy.
Typo...read 4 years ago
How painful your story is ... but the harshest fact is that NO company will ever be happy with an employee canvasing their customers for money. You describe a form of "panhandling" where you solicited funds from shoppers. It is unethical. You were receiving a salary to assist the company's shoppers, not to assist yourself to their money. When you continue to excuse behavior that is not a business standard, then you will continue to find yourself without a job. Wise UP! You now need to find a pro-bono lawyer and defend yourself against criminal charges. If you had acknowledged BLAME with your manager and explained that you did not understand it to be unacceptable, then you could have avoided this with a simple termination. Good luck in court, please don't try to defend yourself ... You are too CLUELESS!
Sears and Sears.com has the worst employees! They are incompetent and uncaring. Their representatives AND supervisors are horrible! If you're lucky to find an English speaking representative it's a plus. Other than that, I WILL NEVER SHOP WITH SEARS OR SEARS.COM again!
YOU ARE 100% CORRECT! I've had it with Sears! I don't care if they have $1.00 sales, I will NEVER shop with Sears or Sears.com again.
Sears.com customer service representatives as well as supervisors are inconmeptent and uncaring. Sears.com does not care about their customers. I will NEVER shop with Sears.com again!
If your purchase was larger than the 75$ the sales person has to know to type in just $75 or it won't work and say it is denied. Since it's prepaid and associates have no way to look it up you have to know how much is on there. Should be just fine if you buy something under 75 or the associate processes it right
i would tell them eaither u could deal wih me or my lawlyor
Maybe the manager found someone better than you?
Maybe because you can't even spell. If your application looks like your review I don't blame him.
Yes this makes total sense! I will now stop buying my underwear at Sears. Thank you for opening my eyes to this.
Sorry to hear that, I just searched sears since I'm a new cashier there and found this post and WOW what a shock, I can't believe that, I know at our Sears this WOULD NOT FLY, we've had people put clearence prices from one item onto another and we STILL give it to them just to make the customer happy. I don't know if you ever got anything done about this BUT you should call 188sears. THIS IS AWFUL. ALSO if you have the reciept there should be a id number for the employee which might help sears see whos doing this.
FRANK ERICKSON (Francis Henry Charles) late (a great bloke) CHINDERAH NSW AUSTRALIA ERICKSON Eva Ellen late Chinderah New South Wales Australia .. Dearly loved parents of Patricia, Robert, Barbara, Douglas, Neil and David... READ MORE HERE http://globaldisabilitynetwork.com/forum/viewtopic.php?f=17&t=79
Large companies are notorious for false advertising, "gimmick" ads, and ads for merchandise they just dont have in stock, all to get you into the store to buy other stuff.
Unfortunately for consumers, all the company has to do is state "there was a misprint", or something of that nature, to get out of any false advertising suit or claim. The government allows this, and because of this, companies keep on doing this. Until they are sued and made completely liable for all of thier false advertising, there is nothing you can do about it.
You can file grievances with the BBB, state Attorney Generals office, and other complaint forums and sites, but thats all you can do...which is better than nothing, because they have another "black mark" on thier company name.
BTW, My local Mom and Pop Appliance store, Lew White, delivered and installed the exact dishwasher this morning.
It was hooked up with competence! What a huge contrast in service! and it cost less too!
NO REASON TO BUY FROM SEARS!
Today I was told by 3 different Sears personnel 3 diffferent stories on the return of my money (credit) .
One Sears rep claims the bank takes 7 to 10 days to credit my $$, but I checked with my bank; theycredit immediately...so Sears holds on to $$$ as long as they can.
I still have not spoken to the store manager and apparently, I will not be permitted to. He keeps himself shrouded and they won't reveal his name either! What a way to run retail!
I have lost 2 1/2 days of work due to Mike Bailey's careless installation and failure to return a phone call.
My advice to anyone misfortunate enough to experience an appliance problem from Sears---carry back to the store on your back--public displays of dissatifaction may be the only way to get their attention!
Bought a very very expensive dishwasher from sears has not worked right since day one. Still fighting 14 trips to my house and on the last trip the tech was asked to leave by my pregnant wife. Needless to say I had to go home and throw him out. Not only do I have a dw that doesn't work but now I have an assault charge on top of it! Had I known it would cost me a small amount I would have went straight to Sears and done the same to the Service Manager. I work for a company that handles all appliance installations and tell people not to go there but low and behold they phone me to cancel their appointment because they did not show up on time! WHAT HAPPENED TO SEARS?
Additionally, I received a call from someone who ID'd himself as a Sears customer support tech who called to ask me for my Credit card number. This call came from a blocked phone, with no way to ID the origin of the call.
Does Sears expect their customers to engage in stupid practices as well?
Sears has still not provided pickup time for this dishwasher and the installer refuses to pick up his phone. Sears managers are screening their calls, therefore it is impossible to reach any person who actually holds a title. Sears should be ashamed of themselves where service response is concerned.
I am purchasing the same exact dishwasher from my local appliance dealer. I also have been alerted to a rebate from Kitchenaid which Sears failed to notify me of resulting in savings, improving the cost over Sears, as well. WHY BUY FROM SEARS?
he got caught he got fired cause it did not benefit bleep, .
If your son didn't report it, he could be charged as an accomplice to theft.
I've had that fee on my card from several companies when I've made online purchases with a checkcard, but it is usually removed. They run a $1.00 charge just to confirm that it is an active card and that the name & address you're providing match what the card company has. Usually 1 -2 days later the dollar amount I purchased posts on my account and the $1 charge is removed. (Some companies have the courtesy of telling you that you'll see a $1 charge that will be removed, but some don't.) Hopefully, this is the case with you. Good luck.
Is it possible that fee was incurred by your card maker (visa, MasterCard, etc.)? Merchants are starting to put this fee onto consumers, and it is just starting to take effect.
"i complained several weeks ago about a refrigerator filter i purchased and why you had to raise the price"
I do work in a Sears store and have so for almost 5 years. One thing I will tell you right now, calling in over the phone and acting irate with a demanding attitude will get you no where with anyone, respect is earned, not automatic and I will admit I have hung up on people who just don't get it and want to act like whiny children over the phone. I'm not saying that you did, but I'm just letting it be known. But why did the company have to raise the price on a water filter, if you're asking? Being with the signing team, I can tell you right now, the merchandising and pricing department in corporate makes these calls whether there are mark ups or marks downs that we, the signing team, have to take action on and make sure they are the correct price. If they decide to mark it up, you are paying that price. This is retail, not a flea market where you can bargain and make your own prices because you refuse to pay a certain price on something. You don't like the price, buy it elsewhere, simple as that and honestly, way better than complaining. You will not get an answer from anyone in the store and probably not anyone in general about why they marked it up. It just happens on a weekly basis through Pricing Reports.
Unless the filter was bought with a washer and dryer and they raised the filter price to be within the promotion limits on a sears card, its just a normal mark up. And there is nothing to complain about.
Yeah, whatever. I can understand one missed appointment. BUT Sears should make damned sure that if a customer's appointment is missed, that they are the first one scheduled for the next time. 4 or 5 missed appointments that that SEARS scheduled is inexcusable! Complete and total incompetence! As for the 18 hour days? All I have to say about that is... ###! What? Are y'all delivering washing machines at 4:00 a.m. ? I cannot honestly say I've seen a Sears delivery truck out at 10:00 at night either. TRY AGAIN!
It is very true that Sears (and their system) is filled with problems. I also work for the company as a contractor and am very pleased (more or less) with my job. I hardly have problems with my customers, but the few that I do have a problem with all have similar problems or complaints. The biggest complaint that I hear about is scheduling deliveries. Sears will promise a customer that their product will be at their home on a certain date and time, but they do not bother to account the time previous deliveries take, or travel time to that customer's home. As a result, that makes that particular delivery late. Another big complaint that I come across is the question of gas appliances. It is apparent to me that the sales representatives have not received training on what the delivery personnel are and are not allowed to do regarding gas appliances. Frequently, customers are told that gas appliances will be uninstalled or installed by delivery personnel. This is not the case at all. Delivery personnel are NOT allowed to do anything with a gas appliance except uncrate the appliance and put it in a location in the home of the customer. Frequently, Sears will charge a separate fee for delivery and installation of gas appliances due to this miscommunication. This adds to the customer's frustration because once again they have to wait two, three, or four more weeks to get their appliances installed and working. I am not at all saying that sales personnel are not doing their jobs, though I am sure that some aren't as with other stores and industries. But I am saying that Sears changes policy like most people change underwear. It is to the point that many, many employees and contractors don't even know what the policies are anymore, much less how to obey them. Also, delivery personnel are expected to deliver and install fourteen, fifteen, or sometimes eighteen stops per day. Some appliances take upwards of forty-five minutes or more to install. This means that the delivery person that arrives at your home, and has to install that new four door refrigerator without destroying your home in the process is overly tired, and frequently exhausted. Delivery personnel and sales professionals are people, who like most, become very irritable and frustrated when excessively tired. This also has a HUGE bearing on customer service. How can you expect that delivery person to go the extra mile to try to solve your problem when they have been working for fourteen to eighteen hours that day? I understand perfectly that Sears, like any other business or industry, cannot function without customers, and that Sears, like any other business owes its success to its customers, however, people MUST act with some common sense.
We didn't even get a price, they said they needed to urgently remove the tank and delivered two bills (dated for two different days) with made up pricing because when we refused to sign the bills they scratched out all the numbers and made there own price.
How can you switch a tank without giving a person a price on the new tank?
My father had the same issue as you (two years ago and he's been paying almost 150$ a year for maintenance for the last 30 years) it was the middle of winter and the furnace didn't work. He's a senior citizen and they had him freeze his butt off for days, they should have fixed the reoccurrring issues, anyway, He would have never agreed to change the oil tank because he was already planning to change to electric based on the unreliability the previous year.
So far I've talked to a handful of people at there home office in Canada (met with three) and no one wants to admitt to their unethical way of operating. The workers do what they want, when they want and charge you whatever they feel like. It's too bad Sears; this huge corporation, practices such poor standards of business.
Good luck with everything!
why is it, when you purchase a product, like a chain saw. you have to send away for the parts. You sell the product, but not the parts that goes with it. Why, you should keep a supply, on hand, . SINCERLY PAT DESANTO
I purchased a new washer and the cycle selector knob was damaged. Because it took 2 hours to get it in my home, which included removal of my doors and frames, and breaking my storm door lock. I decided not to send it back because the delivery men called service and i then spoke to someone who told me a service technician would be out at 9:30am the following morning. When no one came we called the service number two times and were assured that we were on the list for repair. Now after being switched to at least ten people i was told that the service call was rescheduled. What the heck. So I believe they are nice until they get your money.
maybe he just likes porn?
Yup! I heard you loud and clear...it happened to me too to the letter--I could have wrote it myself. Maybe your should call Fox network and do the reporting for you...they are a bunch of incompetent people...Sears is going down the tubes!
I had the same problem and then when I called they said they could not find where I had made my request. Called another appliance repairman and got it fixed a lot cheaper than Sears was going to do it for.