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Complaints & Reviews

rude and hostile employee

Date of incident: 11-23-2019 Employee name: Abby Description: Tall, brown-skinned, short black hair. I will first began by stating that I am a regular at the Dillards in Oak...

customer service

Friday November 15th I went into dillard to return a Michael Kors coat that I purchased. The coat was was a feather down and all of the feathers were coming out of the coat. First...

Dillards in Canton, Ohio (Belden Village) — estee lauder associate named debbie cheating on the customer

I made some purchases on Dillards Canton Belden Village through the phone in August. At that time, there was a gift with purchase on Estee Lauder. Before I made the purchase, the...

online orders shipped to store

Based on my recent online order that was "ship to store", I suggest providing the following, so that this delivery option is actually convenient and hassle-free: 1. An email...

clinique customer service, dillard’s management

I purchased some products at Dillard's Clinique on August 30st and they were going to ship it to me for free. Today is 09/09/19 and I still didn't receive my products. When I...

men’s suits

Bought a suit at Dillard's in Mall of Georgia; I was not in love with the suit but bought it. The associate pushed me to get the pants altered at the store because it would be...

management

Extreme fear of stealing turned in slander. As an employee, I was chased and watched with no reason by security people who think if you are entering in fitting rooms/backstock...

staff at booth

Hello, I experienced tramatic racism from your staff at the Lacome display at the very from of Dillard. Lacome was having an event where u spin a wheel and they match your...

sales associate at store 305

I Patrice Rogers and my 11 year old daughter was shopping in the kids department 06/25/19. A sales associate just came and stood ther watching me didn't ask if I needed help or anything. I turned towards her and told her I didn't need her help and she continued to stand there. Another customer came to her for assits and she couldn't focus on them because she was to busy watching me.When I was ready to check out I went to another register. My daughter looks over and said mama there she go watching me again.I felt racially profile and uncomfortable to do any other shopping I'm African American.

i can be reched at [protected] or email [protected]@gmail.com

unacceptable customer services and return policy.

We bought a few pair of shoes for my mom on 05/05/19 at Dillard's at the Northeast Mall. One pair did not come with a box. We asked the sales clerk if the shoes were returnable and the sale clerk said that as long as we had the tag at the bottom of the shoes, we would be able to return them.

Today on Mother's Day, we went to Dillard's to return the shoes that did not have a box since my mother did not like them. When we said we wanted to return the shoes, the sale clerk immediately told us she could not take back the shoes because it did not come with the box. We told them that it did not come with the box when we bought them. The sale clerk resisted taking back by saying it is their policy. This policy was not mentioned when we bought the shoes. She called the manager to see if they could take back the shoes. The manager, Christine/Kristine (did not see her name tag. Some name spell like that), rejected. We requested to the manager in person. We waited 10 minutes for the manager to arrive and once she did, she immediately stated the policy and constantly repeated the policy which was not conveyed to us at the moment we bought the shoes. We had to remind her that we were not told about the policy and that if the shoes did not have a box they were final sales. Again, we were not told about the policy and we did ask them if the shoes were final sales at the moment we purchased the shoes! The manager also told us that it is the norm that no one would sell any merchandises without the box. She listed out perfume, cosmetics, watches, etc... and the list went on. I agreed with her that I have never bought or seen any department store or retail stores that sell merchandise without boxes, especially perfume and cosmetics (because the manager kept referencing only perfume and cosmetics). However, Dillard's does sell merchandise without boxes and my mom's shoes are an example! How can she say that it is the norm to a customer when you sold these shoes without a box to us! Her words were totally contradicting with our situation! After five minutes of talking, she left us saying that it was the policy and no further discussion was necessary! It was frustrating to all of us who just wanted to get our mom a gift for her Mother's Day.

Thanks Dillard's for a poor customer service and untrained staff that didn't know company policy that ruined our Mother's Day! I will let all my friends and family who have always liked Dillard's to not shop here because the staff is not helpful and did not even want to hear anything! What happened at Dillard's was a horrible experience for us and it is extremely disappointing how this situation could have been avoided if the sales clerk informed us of the policy at the time of purchase. This is something that no one should experience while shopping at a high-end department store.

We have attached pictures of the shoes and the receipt. The rest of the receipt is not disclosed because it has our credit card's information. The shoes are brand new because my mom has not worn them yet. The tag that is required for return is still there untouched! We all hate that shoes now and my mom will not wear them because they remind us of horrible experience we have at Dillard's and how unprofessional the staff are at the Northeast Mall. They were unwilling to solve the issue and unhelpful.

Bye Dillard's! Nordstrom and Neiman Marcus are really good and even better so why even bother come back to you, Dillard's!

unacceptable customer services and return policy.
unacceptable customer services and return policy.
unacceptable customer services and return policy.
unacceptable customer services and return policy.
unacceptable customer services and return policy.
unacceptable customer services and return policy.

men's department

On 4/25/2019 I was at that store shopping and being helped by an employee. Another employee ( I believe her name was Redell or something like that) came to the us and offered to...

employee was rude

I received a VIP pass for December 2, 2018 from an employee at the Dillard's store in Lubbock Texas. As this was my first time, I asked several of my friends what they normally...

unprofessional sales associate

Me and my friend went to Dillards to buy a few Polo shirts. My friend had about 4 or 5 Polo shirts and as we were walking to the Levi section to buy a few cargos a sales associate...

employees

I was looking for a dress for my decease mother and enter the store seen to store clerks asked about finding a dress and I was told in a unprofessional manor that the dresse...

misrepresentation of size

In august 2018 my husband and I traveled 200 miles to our closest dillard's store. He bought 4 pairs of khaki pants (that fit perfectly). After arriving back home, he decided to order 5 more pair of different colors, online - because they fit so well. We ordered the same style number and the same length, etc. The pants arrived. I washed them and discarded all tags and receipts. After all - they are the same style number and size of the ones he wears from the store. They should fit exactly the same. Right? Yesterday, he tried on a pair he ordered online. They are not the same length as the originals from the store (even though the tag says they are the correct length). I'm told that "unfortunately" they can do nothing for us because we didn't save the tags and receipts. Do I want to buy more khaki pants? Yes! Will i? No!

sales reps and security guard

On 10/3/2018 I went into the Dillard's store in College Station, Texas to find a white dress for a program we are having at our church. I am a constant shopper and I go into all...

two rude sales associates in the swim area at penn square mall!!

This incident took place 9/28/2018 @ 11:00 am @ the Dillards Penn Square in Oklahoma City. I tried to return items I had bought on 9/26/2018. The women in the swimsuit area said...

worker accused us of stealing

I am complaining about an young woman from the Dillard's in Independence MO, zip code is 64057 at the Independece Mall. Me and my friends were dress shopping, we selected our...

employee and manager

I was trying on dresses in the young women's section at your store. The girl who got me the dressing room did proper protocol; knocked, unlocked the door, closed it behind her...

[Resolved] dillard

On June 14, 2016 I came to work for Dillards, I came into a business that I knew I'd be with for more than a 1yrs time. I was hired in to the home department with Kevin Cobb, the...

return/exchange men cologne

I bought a men cologne for my husband on june 16, 2018 for Fathers day and the product is defective because the inside mechanism fell down and my husband can not use it no more so...

Dillard’s — company/rules

So, I have a few people I know who worked for Dillard's and/or still work for Dillard's in Clarksville, IN at Greentree Mall who have been fired and who are being fired due to not...

your management

I was in your store on July 11 2018 in Jacksonville fl at the avenues mall when the power went out the back up lights came on so I proceeded to go to the restroom to use it and to...

shoe manager at fayetteville, ar

I purchased a pair of shoes today around 430 and noticed around 8:50 pm that evening that I had been given the wrong shoes (wrong size, wrong brand). I had paid for and have the...

unethical behavior resulting in a miscarriage

My instore experience was horrible I use to work for Dillards in Biloxi, Mississippi until I was fired due to my sph. A little info about what happened was a I was almost five...

rude customer service.

To whom it may concern! I am sad writing this and loved this store a while back and from a while don't see a management at all here. The store is beautiful but poor customer...

unethical behaviour

While shopping at your store in Ft. Myers, I bought 2 shirts. Then as I was going to the restroom I noticed another one that I had not seen before. I continued to the restroom and...

security personal

2655 How this person by the name of Ruben Andrew Silva be a professional security working for this company and taking pictures of customers. I know is not a good thing this customer i...

dillard’s

I was looking at my phone when my shoes came off. Me and my friends were just goofing around and they took my shoes. I was shuffling to get them and a woman that worked there said...

Dillards — management

So let me tell you my story of the dillard's in the santa rosa mall in fort walton beach florida. I was shopping at the mall with my girlfriend and we decided to go into dillard...

racial profiling

On 4-5-2018 my daughter and I went to go shopping in the lafayette store. We walked in the kids section to get some items for my grand kids. Haley who works in that department...

rude service

2655 I was waiting for a makeover when I arrived first at the edge place in Dillard's. I walked up to a lady who was putting on her makeup and said she would be with me in a moment. 15...

credit card replacement

Had issues with swiping my card in the store and sales associate advised to call and get a replacement call. It has been nothing but a nightmare. They locked my account after...

holding merchandise for employees

I am a very frequent shopper at Dillards at the McAllen Plaza Mall. I especially go when they have the sales . Have noticed that associates put holds and even upper management...

women section

I went in today to exchange one Jones collection pants that I bought on Saturday with other purchases that I made and they refused to exchange it because I did not have my...

bad business

Placed large order on 1/1/2018. FedEx returned order back to Dillards stating DAMAGE. Dillards received the DAMAGED order on 1/19/2018. However, I received an EMAIL on 1/19/2018 stating that order was DELIVERED TO ME AT MY ADDRESS. Today is 21 Jan 2018, and I still have NOT seen the order NOR do I know if I will. This has been a complete nightmare because every time I call the 800#, I receive conflicting information about my DAMAGED order. The employees are definitely not CONSISTENT with the information they are giving to me!!! Does not make the situation better!!!

attempted theft of ca. $230 from me on celebratory new year day's sale

2655 During dillard's new year days sale, I spent in my briargate dillards over 500. I have been a patron of dillard's for decades. However, the employees lust for stealing money from...

racial profiling

Was in Dillard's bought 2 hats, bra and panties. Was followed around store but when I asked for help was told they didn't work in that department. Next day went back to return the...

Stay away

Order from this website at your own risk. There's no guarantee that your items are good quality and wearable.
The whole return process is a trash. The item I received was defective. I called them and asked what they could offer. They said I should return the item and pay for the shipping cost that will be reimbursed after they receive everything. Nice. I paid for their mistake. The money hasn't been refunded yet.
Very frustrated I had to deal with them. It was a nightmare to me.

employee in mens shoes

I went to Dillards in Cedar Hill, Texas today, 12-23-17 to shop and had the worst experience ever. My husband and I went to the mens shoe department and looked at Polo boots. The...