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Dillard's Customer Service


Dillard's Inc.

1600 Cantrell Road
Little Rock
United States - 72201

Customer Support Phone Numbers

Mon7:00 AM - 10:00 PM
Tue7:00 AM - 10:00 PM
Wed7:00 AM - 10:00 PM
Thu7:00 AM - 10:00 PM
Fri7:00 AM - 10:00 PM
Sat7:00 AM - 10:00 PM
Sun12:00 PM - 6:00 PM

Dillard's Complaints & Reviews

Dillard's / employee was rude

blondeblue132 on Dec 5, 2018

I received a VIP pass for December 2, 2018 from an employee at the Dillard's store in Lubbock Texas. As this was my first time, I asked several of my friends what they normally wear to these types of events and was told everyday wear. I wore my nice jeans, nice boots and a Christmas themed...

Dillard's / unprofessional sales associate

Robert I. Paredes on Oct 29, 2018

Me and my friend went to Dillards to buy a few Polo shirts. My friend had about 4 or 5 Polo shirts and as we were walking to the Levi section to buy a few cargos a sales associate screamed from a distance from another department and asked if we were ready to check out and walked up and...

Dillard's / employees

Shnetha Linzy on Oct 16, 2018

I was looking for a dress for my decease mother and enter the store seen to store clerks asked about finding a dress and I was told in a unprofessional manor that the dresses where everywhere and that I needed to look around. so I seen another clerk and she stated she did not work in that...

Dillard's / misrepresentation of size

Debbie's Diamond's on Oct 5, 2018

In august 2018 my husband and I traveled 200 miles to our closest dillard's store. He bought 4 pairs of khaki pants (that fit perfectly). After arriving back home, he decided to order 5 more pair of different colors, online - because they fit so well. We ordered the same style number...

Dillard's / sales reps and security guard

Charlotte Benson on Oct 4, 2018

On 10/3/2018 I went into the Dillard's store in College Station, Texas to find a white dress for a program we are having at our church. I am a constant shopper and I go into all the stores a lot but each time I go into the store I am followed as if I am stealing or trying to steal. I have...

Dillard's / two rude sales associates in the swim area at penn square mall!!

SusanHoward10 on Sep 28, 2018

This incident took place 9/28/2018 @ 11:00 am @ the Dillards Penn Square in Oklahoma City. I tried to return items I had bought on 9/26/2018. The women in the swimsuit area said no because they came from the bridge area 20 feet away. I had already been to that area and had found no one to...

Dillard's / worker accused us of stealing

Annabbnkkmbbvvv on Sep 22, 2018

I am complaining about an young woman from the Dillard's in Independence MO, zip code is 64057 at the Independece Mall. Me and my friends were dress shopping, we selected our dresses than proceeded to the dressing room and the woman told us "The rooms are full you can't go in there i...

Dillard's / employee and manager

Gweber15 on Sep 21, 2018

I was trying on dresses in the young women's section at your store. The girl who got me the dressing room did proper protocol; knocked, unlocked the door, closed it behind her when she left. I locked the door and began undressing. I removed my bra so I had an idea of what the dress would...

[Resolved] Dillard's / dillard

Over2123 on Sep 8, 2018

On June 14, 2016 I came to work for Dillards, I came into a business that I knew I'd be with for more than a 1yrs time. I was hired in to the home department with Kevin Cobb, the yr I was with him was the best yr I've ever had, he taught me so much, how to make online orders, to how to...

Dillard's / return/exchange men cologne

Mayra llamas on Sep 8, 2018

I bought a men cologne for my husband on june 16, 2018 for Fathers day and the product is defective because the inside mechanism fell down and my husband can not use it no more so I went to the store for an exchange and a lady told me (Gisel Arreola) that they can not do nothing if I don't...

Dillard’s / company/rules

Cateyez94 on Aug 10, 2018

So, I have a few people I know who worked for Dillard's and/or still work for Dillard's in Clarksville, IN at Greentree Mall who have been fired and who are being fired due to not meeting their sph (sales per hour). I wish more people knew about how Dillard's does their employees just...

Dillard's / your management

Rozalyn lester on Jul 11, 2018

I was in your store on July 11 2018 in Jacksonville fl at the avenues mall when the power went out the back up lights came on so I proceeded to go to the restroom to use it and to change my 3 month year old babies diaper before walking to the exit door to the parking garage when one of...

Dillard's / shoe manager at fayetteville, ar

Karated on Jul 6, 2018

I purchased a pair of shoes today around 430 and noticed around 8:50 pm that evening that I had been given the wrong shoes (wrong size, wrong brand). I had paid for and have the receipt for the correct shoes that I had wanted. I called up to the store and spoke with the associate and he...

Dillard's / unethical behavior resulting in a miscarriage

Ashley89* on Jul 3, 2018

My instore experience was horrible I use to work for Dillards in Biloxi, Mississippi until I was fired due to my sph. A little info about what happened was a I was almost five months pregnant and was in a car accident I tried calling in to work that day but was told I had to come in. I...

Dillard's / rude customer service.

Sarah2018 on Jun 6, 2018

To whom it may concern! I am sad writing this and loved this store a while back and from a while don't see a management at all here. The store is beautiful but poor customer experience from Zee who worked at second floor who rang me up but didn't even greet me but in fact she was talking...

Dillard's / unethical behaviour

Cindy Loewe on May 16, 2018

While shopping at your store in Ft. Myers, I bought 2 shirts. Then as I was going to the restroom I noticed another one that I had not seen before. I continued to the restroom and when I came out I found the shirt. I was looking around for a dressing room and I saw one at the back of the...

Dillard's / security personal

Karla858585 on May 5, 2018

How this person by the name of Ruben Andrew Silva be a professional security working for this company and taking pictures of customers. I know is not a good thing this customer is doing but don't use your personal social media to do this kind of stuff. How can Dillard's have employees like...

Dillard's / dillard’s

Sterling Howarth on May 4, 2018

I was looking at my phone when my shoes came off. Me and my friends were just goofing around and they took my shoes. I was shuffling to get them and a woman that worked there said " absolutely no running running not no way no and your feet are probably super disgusting and you shouldn't...

Dillards / management

Taylor Matthews on Apr 6, 2018

So let me tell you my story of the dillard's in the santa rosa mall in fort walton beach florida. I was shopping at the mall with my girlfriend and we decided to go into dillard since I have not found anything that I liked yet. My girlfriend found a shirt that she really liked so we...

Dillard's / racial profiling

Don Will on Apr 6, 2018

On 4-5-2018 my daughter and I went to go shopping in the lafayette store. We walked in the kids section to get some items for my grand kids. Haley who works in that department. Was talking about another customer to another customer stating that black people and mexicans only come in the...