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Dillard's Customer Service Contacts

1600 Cantrell Road
Little Rock, Arkansas
United States - 72201
Mon7:00 AM - 10:00 PM
Tue7:00 AM - 10:00 PM
Wed7:00 AM - 10:00 PM
Thu7:00 AM - 10:00 PM
Fri7:00 AM - 10:00 PM
Sat7:00 AM - 10:00 PM
Sun12:00 PM - 6:00 PM

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Complaints & Reviews

Jan 02, 2021

Dillard's — Customer service

I was in the Farmington, NM Store 01.02.21 @ The Animas Valley Mall, I was approached by a large man named...

Dillard'sreturn of merchandise

I purchased 2 shirts from Dillards department store online and returned one because it did not fit. It is over a month and I now have no shirt and they still have not credited my account so now I am out the money and the merchandise. I have contacted the customer service 3 times and they always respond by you will be credited for the merchandise in 7-10 days . It has been longer then that time frame. I am not sure what else to do in order to get my money returned.

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    Dillard'sGalleria mall staff is disgraceful lazy and ride

    I went shopping for my husband tonight and the service was not just terrible it was borderline harassing. I bought him 17 items and 3 clerks were standing around doing nothing and were angry to check me out and even moved registers and did not tell me even though many of my items were there. It was insanely rude. They said they were slow and were not closing for 2 hours.. Yet how dare I buy clothes from them and have a few items for them to put back. It was like a bad saturday night live sketch of people acting lazy and rude. Someone get over there and whip the mens department staff into shape. I get better service at mcdonalds on a rainy and that is sad.

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      Dec 03, 2019

      Dillard's — rude and hostile employee

      Date of incident: 11-23-2019 Employee name: Abby Description: Tall, brown-skinned, short black hair. I will...

      Nov 18, 2019

      Dillard's — customer service

      Friday November 15th I went into dillard to return a Michael Kors coat that I purchased. The coat was was a...

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      Nov 06, 2019

      Dillards in Canton, Ohio (Belden Village) — estee lauder associate named debbie cheating on the customer

      I made some purchases on Dillards Canton Belden Village through the phone in August. At that time, there wa...

      Oct 05, 2019

      Dillard's — online orders shipped to store

      Based on my recent online order that was "ship to store", I suggest providing the following, so that thi...

      Sep 09, 2019

      Dillard's — clinique customer service, dillard’s management

      I purchased some products at Dillard's Clinique on August 30st and they were going to ship it to me for free...

      Aug 14, 2019

      Dillard's — men’s suits

      Bought a suit at Dillard's in Mall of Georgia; I was not in love with the suit but bought it. The associate...

      Jul 17, 2019

      Dillard's — management

      Extreme fear of stealing turned in slander. As an employee, I was chased and watched with no reason by...

      Jul 13, 2019

      Dillard's — staff at booth

      Hello, I experienced tramatic racism from your staff at the Lacome display at the very from of Dillard...

      Dillard'ssales associate at store 305

      I Patrice Rogers and my 11 year old daughter was shopping in the kids department 06/25/19. A sales associate just came and stood ther watching me didn't ask if I needed help or anything. I turned towards her and told her I didn't need her help and she continued to stand there. Another customer came to her for assits and she couldn't focus on them because she was to busy watching me.When I was ready to check out I went to another register. My daughter looks over and said mama there she go watching me again.I felt racially profile and uncomfortable to do any other shopping I'm African American.

      i can be reched at [protected] or email [protected]@gmail.com

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        Dillard'sunacceptable customer services and return policy.

        We bought a few pair of shoes for my mom on 05/05/19 at Dillard's at the Northeast Mall. One pair did not come with a box. We asked the sales clerk if the shoes were returnable and the sale clerk said that as long as we had the tag at the bottom of the shoes, we would be able to return them.

        Today on Mother's Day, we went to Dillard's to return the shoes that did not have a box since my mother did not like them. When we said we wanted to return the shoes, the sale clerk immediately told us she could not take back the shoes because it did not come with the box. We told them that it did not come with the box when we bought them. The sale clerk resisted taking back by saying it is their policy. This policy was not mentioned when we bought the shoes. She called the manager to see if they could take back the shoes. The manager, Christine/Kristine (did not see her name tag. Some name spell like that), rejected. We requested to the manager in person. We waited 10 minutes for the manager to arrive and once she did, she immediately stated the policy and constantly repeated the policy which was not conveyed to us at the moment we bought the shoes. We had to remind her that we were not told about the policy and that if the shoes did not have a box they were final sales. Again, we were not told about the policy and we did ask them if the shoes were final sales at the moment we purchased the shoes! The manager also told us that it is the norm that no one would sell any merchandises without the box. She listed out perfume, cosmetics, watches, etc... and the list went on. I agreed with her that I have never bought or seen any department store or retail stores that sell merchandise without boxes, especially perfume and cosmetics (because the manager kept referencing only perfume and cosmetics). However, Dillard's does sell merchandise without boxes and my mom's shoes are an example! How can she say that it is the norm to a customer when you sold these shoes without a box to us! Her words were totally contradicting with our situation! After five minutes of talking, she left us saying that it was the policy and no further discussion was necessary! It was frustrating to all of us who just wanted to get our mom a gift for her Mother's Day.

        Thanks Dillard's for a poor customer service and untrained staff that didn't know company policy that ruined our Mother's Day! I will let all my friends and family who have always liked Dillard's to not shop here because the staff is not helpful and did not even want to hear anything! What happened at Dillard's was a horrible experience for us and it is extremely disappointing how this situation could have been avoided if the sales clerk informed us of the policy at the time of purchase. This is something that no one should experience while shopping at a high-end department store.

        We have attached pictures of the shoes and the receipt. The rest of the receipt is not disclosed because it has our credit card's information. The shoes are brand new because my mom has not worn them yet. The tag that is required for return is still there untouched! We all hate that shoes now and my mom will not wear them because they remind us of horrible experience we have at Dillard's and how unprofessional the staff are at the Northeast Mall. They were unwilling to solve the issue and unhelpful.

        Bye Dillard's! Nordstrom and Neiman Marcus are really good and even better so why even bother come back to you, Dillard's!

        unacceptable customer services and return policy.
        unacceptable customer services and return policy.
        unacceptable customer services and return policy.
        unacceptable customer services and return policy.
        unacceptable customer services and return policy.
        unacceptable customer services and return policy.

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          Apr 25, 2019

          Dillard's — men's department

          On 4/25/2019 I was at that store shopping and being helped by an employee. Another employee ( I believe her...

          Dillard's — employee was rude

          I received a VIP pass for December 2, 2018 from an employee at the Dillard's store in Lubbock Texas. As thi...

          Dillard's — unprofessional sales associate

          Me and my friend went to Dillards to buy a few Polo shirts. My friend had about 4 or 5 Polo shirts and as we...

          Dillard's — Being followed around

          2 years ago, I went to the Governor's Square Mall in Clarksville, Tn. I went to Victoria Secret, and...

          Dillard's — employees

          I was looking for a dress for my decease mother and enter the store seen to store clerks asked about finding...

          Dillard'smisrepresentation of size

          In august 2018 my husband and I traveled 200 miles to our closest dillard's store. He bought 4 pairs of khaki pants (that fit perfectly). After arriving back home, he decided to order 5 more pair of different colors, online - because they fit so well. We ordered the same style number and the same length, etc. The pants arrived. I washed them and discarded all tags and receipts. After all - they are the same style number and size of the ones he wears from the store. They should fit exactly the same. Right? Yesterday, he tried on a pair he ordered online. They are not the same length as the originals from the store (even though the tag says they are the correct length). I'm told that "unfortunately" they can do nothing for us because we didn't save the tags and receipts. Do I want to buy more khaki pants? Yes! Will i? No!

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            Dillard's — sales reps and security guard

            On 10/3/2018 I went into the Dillard's store in College Station, Texas to find a white dress for a program we...

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