Woolworths South Africa
reviews and complaints

I had an unacceptable experience at Woolworths Constantia store on the 1 January 2024.

My wife and I ordered two take-away Cappuccinos at the Woolworths coffee kiosk. We swiped our Woolworth Card in order to obtain the Woolworth’s Card discount and proceeded to pay for the Cappuccinos with our credit card.

For some reason the credit card machine could not complete the transaction. So as not to hold up anybody behind us in the queue, we tendered cash in settlement of the purchase. To our dismay, the cashier revoked our Woolworth’s Card discount and wanted the pre-discounted price as settlement for the two Cappuccinos. We objected and were informed that this was the Woolworths policy.

I have a problem with this and consider this discriminatory behaviour making people pay more than what is due simply because they tender cash in settlement of a transaction. I point out that cash is legal tender and as such Woolworths, as a retail institution, has no right to conduct this discriminatory pricing behaviour.

I placed an online Woolworths Dash order on 15-04-24 under order #o1358949204 which amount to 1174.25. At 17h50 on same day, I received a call from Woolworths advising me that they cannot do delivery on and agreed to do delivery the morning of 16-04-24. On 16-04-24 at 13h00, I contacted their call centre since I never received the delivery, I was then informed that they cancelled my order and will do a refund. On 19-04-24 I followed up on my refund and was told they forgot to process my refund. This morning. [protected]), I was I informed that their refund take 7-14 days to reflect in my account. HOW DISAPPOINTING FROM WOOLWORTHS TO TREAT THEIR REGULAR CUSTOMER'S LIKE THIS! WILL NEVER EVER USE THEIR SERVICE AGAIN!

After all these years of being a customer to woollies it with great regret to say that I don't see myself doing business with them again just because of the poor service I received from Tebogo at fourways mall and to my disbelief when I requested to speak to a manager they made me speak with the camera security personnel as the manager had apparently all gone to attend to a funeral, still finding it hard to understand up to now how such a big shop cannot have even one manager at a given time.

Good day, three years ago I slipped on yogurt spilled yogurt in Woolworths Grove, Windhoek Namibia. I almost broke my knee. A meter a way from the spilled yogurt was an employee busy packing the fridge. I pointed out the spilled yogurt to him. He just looked at me and continued with his work.

I was in so much pain, but continued my shopping, I went back to check if the spill was cleaned and it still wasn't. I informed the manager and told him I almost broke my knee. He just looked at me and continued what he was busy with.

I had to leave the store and go sit outside crying of pain.

No one came to me and checked if I was okay.

Till date Woolworths didnt even apologize to me or compensated me.

Thats how arrogant they are.

Google Morning,

I have always been able to find bras in my size at Woolworths for years, but yesterday I went to the Canal Walk store, and was told that Woolworths has discontinued their range of Balconette bras. I am an unfortunate 34DD, which is hard to find. Woolworths was great for bigger breast sizes and even has marketed doing DD+ sizes.

I can't understand, when I look at multiple shoppers around me with the same problem, of large breast sizes.

I am a size 10 and don't want to wear Boulder holders, so please can you bring back the sexier bras?

We purchased this product from WW Hibiscus Mall yesterday 21 November 2023.

I purchase this product every week from the same shop and has been since it opened and prior to that from Shelley Beach.

I purchase from WW due to their high quality standards and freshness.

The sell by date is 23 Nov.2023.

The butternut was tasteless, half cooked. Not even the 2 minutes in the microwave improved it.

Please look into this. I will not be purchasing this product again until I have heard from you neither will my friends that had dinner with us last night.

Kind regards

Dear Woolworths Management

I am not Jewish; I belong to no religion. I think religion is probably the biggest threat to humankind.

I do however think your stance on Israel is disappointing. Most of the people supporting Hamas, and I mean that, Hamas. They say Palestine but its Hamas.

By bowing down to their demands, you have entered the political fray and taken sides I'm afraid.

I hope that your staff from the LGBTQ+ groups, Christians etc, don't mind you taking sides of terrorists that are completely intolerant of everyone who is non- Muslim. This is also extended to all Muslims not belonging to the Sunni sect.

You have bowed down to terrorists and their supporters.

I will not be shopping at Woolies anymore. I hope that your supporters of Hamas are as loyal to you as the rest of us were.

On Tuesday 31st October 2023 I received a call from the lady by the name of Unathi i don't know her surname but she called from the number [protected]

She told me that Woolworths has a credit on my name of the amount of R680 that is due to me, I closed my Woolworths account 10 years ago. she took my banking details and told me that i should get the money within 5 working days and if money is not in i must call their helpline which when i called they told me they do not pick up anything on my name.

Please note that they called i did not know anything about money from them i want answers and i want that money promised to me by Unathi

Awaiting for you quick response

My email address mbewu.[protected]@gmail.com my ID no [protected] Phone [protected]

On the 3rd of November, evening. Your staff member commented on a post by discriminating against the Hindu culture and how we should celebrate our auspicious days. This goes against the Bill of Rights as she is discriminating our culture, our beliefs and scriptures. Many people have an issue with this. We are currently reporting her to the SAHMS for religious intolerance.

We have no idea how Woolworths can employ such a person and allow a person to represent your company while causing havoc on a public platform by threatening people, fabricating stories and bullying people.

I did my underwear shopping the Saturday before at Sandton City…I’m very disappointed that one of the panties I wore for the first time yesterday is of bad quality and not expected from Woolies at all. The finishings are terrible…long strings of cotton from the lace at the vaginal cloth and the tag itself is literally hanging on by a thread. What I waste of money, if I wanted to buy a sub-standard item I would have went to a much cheaper store and gotten a pack of panties for the price of the one panty. You have lost your standards and will be loosing customers if you keep this up! One does not expect this from Woolies…fix it! See attached

Pics

Good day

Firstly, I was handed over for no reason I asked. So many people to get this sorted with no helped such a big organization that can't resolve this issue let me break this cycle how does the 20k ad up if I had payee for almost 5 years 1200.00 that is not making sense from 4k amount due jumped up to 20k please advise please give me proof of signed documents of 20k.

Please give me proof of the 20k

[protected]

Contacr no [protected]

Please note that I did not apply for a Woolworths Credit Card and nor do i have one. I am unemployed.

Please can this be removed with immediate effect as it is affecting my credit report.

I look forward to a speedy response on this matter as i have already reported it to Experian and the Ombudsman

Regards

Jo-Anne Linden

Cell: [protected]

Email: [protected]@gmail.com

We have been purchasing rice cakes from Woolworths for a number of years now & have had no issue's concerning the product, until over a year ago. I shop at the Soneike branch in Kuilsriver & I have mentioned it to a number of managers over the year plus regarding the non uniformity of the cake due to crumbling effect & disintegrating when applying a spread on the cake. But to date no action has been taken on their behalf concerning the complaint.

I have also noticed that there is possibly no quality checks applied concerning the product until a complaint is received which would be compatible with other stores that boast about their products.

Hopefully the problem will be addressed.

Regards,

Alfred O'Neill.

Good day.

I have brought a few items at woolworths food Glen marine Kempton park. Every thing was rotern I have send my complain fro. July until today no respond.

Can u please respond fund me by giving me a Boucheron or something I am do disa pointed .

They have given me a refence number

Ref: [protected]_[protected]

I don't have the receipt anymore.

Went into Woolworths Greenacres store.

Got the worst service ever.

Consultants standing chit chatting loudly while customers are made to wait for hours. It was really one of the worst experiences I've had going into a Woolworths store. I was made to wait for hours, sent from pillar to post just to open a new account.

The consultants behind the desk, was passing food around and laughing loudly whilst customers were waiting to be helped.

After spending nearly 4 hours in the centre, (after being told to come back in an hour) nothing was resolved.

The Woolworths I remember growing up with has now gone to the dogs.

I'm very much dissappointed with the services I got from Woolworths recoveries department. My woolworths credit card was handed over to debt collection company payment arrangement was done and paid up amount in errors and got a paid up letter. I have been sending my paid up letter to recoveries requesting for the account to be closed as its settled. First email I send was on the 31/07/2023 with no response I then send another email in the 03/08/2023 got a respond with incorrect details I was send information for customer Ms Lawrence while not Lawrence I'm Thulisile Mbhele which was very unprofessional till today I haven't got a solution regarding my account. I have send another email today 08/08/2033 after five days later with no respond. I want this matter resolved and account closed as this still reflect bad on my name. Can the matter be solved as soon as possible before I take further to Hello Peter.