Woolworths South Africa’s earns a 1.0-star rating from 230 reviews, showing that the majority of shoppers are dissatisfied with their purchases.
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Discrimination complaint
I had an unacceptable experience at Woolworths Constantia store on the 1 January 2024.
My wife and I ordered two take-away Cappuccinos at the Woolworths coffee kiosk. We swiped our Woolworth Card in order to obtain the Woolworth’s Card discount and proceeded to pay for the Cappuccinos with our credit card.
For some reason the credit card machine could not complete the transaction. So as not to hold up anybody behind us in the queue, we tendered cash in settlement of the purchase. To our dismay, the cashier revoked our Woolworth’s Card discount and wanted the pre-discounted price as settlement for the two Cappuccinos. We objected and were informed that this was the Woolworths policy.
I have a problem with this and consider this discriminatory behaviour making people pay more than what is due simply because they tender cash in settlement of a transaction. I point out that cash is legal tender and as such Woolworths, as a retail institution, has no right to conduct this discriminatory pricing behaviour.
Recommendation: Beware Woolworths penalises people who pay in cash!
Woolworths South Africa Complaints 229
12 pack fresh chicken off before expiry date
I am very disappointed with Woolworths as a brand, on Tuesday 10th of September 2024 at around 18h00pm, I went to Engen Garage Witpootjie Roodepoort at 628 Corlett Ave to buy fresh chicken for my family so we can cook for dinner. I found one last pack of chicken which was on the last day of expiry and purchased it then immediately when I got into the house as I was about to cook, chicken had a very bad smell & rotten. I immediately went back to the Engen garage to report the matter and refund was provided to me. my issue is that how do i trust Woolworths going forward because i only eat chicken (no red meat) and i am loyal customer for Woolworths. I buy my chicken from Woolworths only.
Claimed loss: 1. Traumatized 2. I didn't eat for the night3. As a loyal customer, I'm very disappointed
Desired outcome: Replacement of the same products for the suffered loss in order to trust the brand again as i cant risk with my own money again before gaining trust. Engen to monitor their fridges.
Confidential Information Hidden: This section contains confidential information visible to verified Woolworths South Africa representatives only. If you are affiliated with Woolworths South Africa, please claim your business to access these details.
Walkmates sneakers
I bought two pairs of walkmates sneakers for my daughter on 25 July 2024. My daughter wore each pair once and the shoes are damaged. I took the shoes to woolworths adderely street Cape Town where I bought them. I was informed that I have to wait for three weeks as the shoes need to be sent to some department to be checked. I don't understand why should I be the one who should suffer in this situation. I gave them the receipt to prove when I bought the shoes and now as a client I must wait for their department because of their faulty quality. I want my money back.
Desired outcome: I want my money
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Customer service
Good day, I would like to express how unhappy I am with the service my partner and I received at the Woolworths store in Cape Gate mall on Sunday the 21|07|24. My partners store card was blocked for some reason, and I say "some reason" because it was never explained to us. We were left in the dark, clueless and humiliated. Somebody came to assist, I think...
Read full review of Woolworths South Africa and 1 commentIs Woolworths South Africa Legit?
Woolworths South Africa earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Woolworths South Africa. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Woolworths.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Woolworths.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- While Woolworths South Africa has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 229 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Woolworths South Africa. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Clarins everlasting foundation
Woolworths Clearwater Mall Clarins cosmetics counter, Before purchasing the Everlasting foundation, I informed the sales associate that I have very dry skin and suffer from eczema. She offered to do my makeup using a foundation she recommended. She removed my makeup, moisturized my skin, and applied the Everlasting foundation. I was very impressed with the...
Read full review of Woolworths South AfricaDress quality issue unresolved
I bought a witchery dress for R2299 at Woolies cresta on 4 June 2024. I realised a week later at home that the dress had a tag detector and a factory fault in button area. I called the shop three times, each time I was transferred to an unanswered number. I called the shop again the following day, it was not answered. I then sent an email to Woolworth...
Read full review of Woolworths South AfricaRaw chicken caesar wrap
I bought a Chicken Ceasar Wrap at Columbine Square last week and the chicken inside was raw. Please find attached pics of the raw wrap as well as the slip should you require it. This was bought last week Thursday, 16 May at 9:40. This was part of many meals/ lunches bought for our executive management team and to top it all off the lady that received thi...
Read full review of Woolworths South AfricaWoolworths dash worst service ever!!!
I placed an online Woolworths Dash order on 15-04-24 under order #o1358949204 which amount to 1174.25. At 17h50 on same day, I received a call from Woolworths advising me that they cannot do delivery on and agreed to do delivery the morning of 16-04-24. On 16-04-24 at 13h00, I contacted their call centre since I never received the delivery, I was then informed that they cancelled my order and will do a refund. On 19-04-24 I followed up on my refund and was told they forgot to process my refund. This morning. [protected]), I was I informed that their refund take 7-14 days to reflect in my account. HOW DISAPPOINTING FROM WOOLWORTHS TO TREAT THEIR REGULAR CUSTOMER'S LIKE THIS! WILL NEVER EVER USE THEIR SERVICE AGAIN!
Claimed loss: 1174.25
Desired outcome: Want my urgent refund
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Online delivery services
I ordered The Ordinary skin range on the 31st of March 2024, paid for express delivery and I am still waiting for either refund or my products ten days later. Today is the 10th of April 2024 and I still have nothing from them. I have called the online customer service, been given a reference number, had my query escalated - I have even been to Woolworth...
Read full review of Woolworths South AfricaGift voucher
I bought 2 x R400 gift vouchers on behalf of myself and my daughter for my sister at Woolworths Kolonnade on 11 January 2024. I made one payment for R800 but wanted two separate vouchers. When my sister wanted to use the vouchers on Friday 23 January 2024, the cashier informed her that the one card is not valid. The receipt and the card number did not...
Read full review of Woolworths South AfricaPoor and rude service from woolworths fourways mall from TEBOGO
After all these years of being a customer to woollies it with great regret to say that I don't see myself doing business with them again just because of the poor service I received from Tebogo at fourways mall and to my disbelief when I requested to speak to a manager they made me speak with the camera security personnel as the manager had apparently all gone to attend to a funeral, still finding it hard to understand up to now how such a big shop cannot have even one manager at a given time.
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Shoe quality
Good day, Trust that this finds you well. I am writing this complaint with hope that it will get resolved in a timely manner. I am a long-standing consumer of Woolworths South Africa, and before I had children of my own, my mother was a loyal customer to the Brand, and everything else it represents. On the 17th of January, I went to Woolworths in...
Read full review of Woolworths South AfricaWoolworths cash back voucher
MISS SMJ HAMILTON [protected] [protected]@gmail.com I received notification about a cash back promotion WOOLWORTHS FINANCIAL SERVICES were running dated 8 November - "spend R1750 on my card and receive R650 cash back to spend in-store". This promotion was a nightmare from start to finish. The store knew nothing about the promotion. I was kept waiting...
Read full review of Woolworths South AfricaInjury in Woolworths Grove Namibia
Good day, three years ago I slipped on yogurt spilled yogurt in Woolworths Grove, Windhoek Namibia. I almost broke my knee. A meter a way from the spilled yogurt was an employee busy packing the fridge. I pointed out the spilled yogurt to him. He just looked at me and continued with his work.
I was in so much pain, but continued my shopping, I went back to check if the spill was cleaned and it still wasn't. I informed the manager and told him I almost broke my knee. He just looked at me and continued what he was busy with.
I had to leave the store and go sit outside crying of pain.
No one came to me and checked if I was okay.
Till date Woolworths didnt even apologize to me or compensated me.
Thats how arrogant they are.
Desired outcome: I want woolworths to apologize to me, to compensate me, because it took two years for my knee to heal.
Confidential Information Hidden: This section contains confidential information visible to verified Woolworths South Africa representatives only. If you are affiliated with Woolworths South Africa, please claim your business to access these details.
Balconette bras
Google Morning,
I have always been able to find bras in my size at Woolworths for years, but yesterday I went to the Canal Walk store, and was told that Woolworths has discontinued their range of Balconette bras. I am an unfortunate 34DD, which is hard to find. Woolworths was great for bigger breast sizes and even has marketed doing DD+ sizes.
I can't understand, when I look at multiple shoppers around me with the same problem, of large breast sizes.
I am a size 10 and don't want to wear Boulder holders, so please can you bring back the sexier bras?
Claimed loss: None financially
Desired outcome: Sexier bra range for the average South African woman.
Confidential Information Hidden: This section contains confidential information visible to verified Woolworths South Africa representatives only. If you are affiliated with Woolworths South Africa, please claim your business to access these details.
Creamy spinach and honey butternut with a hint of cinnamon
We purchased this product from WW Hibiscus Mall yesterday 21 November 2023.
I purchase this product every week from the same shop and has been since it opened and prior to that from Shelley Beach.
I purchase from WW due to their high quality standards and freshness.
The sell by date is 23 Nov.2023.
The butternut was tasteless, half cooked. Not even the 2 minutes in the microwave improved it.
Please look into this. I will not be purchasing this product again until I have heard from you neither will my friends that had dinner with us last night.
Kind regards
Claimed loss: I am not complaining to get free product. WW is more expensive than other outlets. I am willing to pay for quality but then it must be TRUE QUALITY
Desired outcome: Get the recipe right and make sure it tastes delicious as in the past.
Stance on Israel
Dear Woolworths Management
I am not Jewish; I belong to no religion. I think religion is probably the biggest threat to humankind.
I do however think your stance on Israel is disappointing. Most of the people supporting Hamas, and I mean that, Hamas. They say Palestine but its Hamas.
By bowing down to their demands, you have entered the political fray and taken sides I'm afraid.
I hope that your staff from the LGBTQ+ groups, Christians etc, don't mind you taking sides of terrorists that are completely intolerant of everyone who is non- Muslim. This is also extended to all Muslims not belonging to the Sunni sect.
You have bowed down to terrorists and their supporters.
I will not be shopping at Woolies anymore. I hope that your supporters of Hamas are as loyal to you as the rest of us were.
Refund
On Tuesday 31st October 2023 I received a call from the lady by the name of Unathi i don't know her surname but she called from the number [protected]
She told me that Woolworths has a credit on my name of the amount of R680 that is due to me, I closed my Woolworths account 10 years ago. she took my banking details and told me that i should get the money within 5 working days and if money is not in i must call their helpline which when i called they told me they do not pick up anything on my name.
Please note that they called i did not know anything about money from them i want answers and i want that money promised to me by Unathi
Awaiting for you quick response
My email address mbewu.[protected]@gmail.com my ID no [protected] Phone [protected]
Claimed loss: R680
Desired outcome: Please resolve and assist
Staff member named Roda Dramat.
On the 3rd of November, evening. Your staff member commented on a post by discriminating against the Hindu culture and how we should celebrate our auspicious days. This goes against the Bill of Rights as she is discriminating our culture, our beliefs and scriptures. Many people have an issue with this. We are currently reporting her to the SAHMS for religious intolerance.
We have no idea how Woolworths can employ such a person and allow a person to represent your company while causing havoc on a public platform by threatening people, fabricating stories and bullying people.
Underwear
I did my underwear shopping the Saturday before at Sandton City…I’m very disappointed that one of the panties I wore for the first time yesterday is of bad quality and not expected from Woolies at all. The finishings are terrible…long strings of cotton from the lace at the vaginal cloth and the tag itself is literally hanging on by a thread. What I waste of money, if I wanted to buy a sub-standard item I would have went to a much cheaper store and gotten a pack of panties for the price of the one panty. You have lost your standards and will be loosing customers if you keep this up! One does not expect this from Woolies…fix it! See attached
Pics
Desired outcome: A response of how you going to fix this!
Incorrect billing
Good day
Firstly, I was handed over for no reason I asked. So many people to get this sorted with no helped such a big organization that can't resolve this issue let me break this cycle how does the 20k ad up if I had payee for almost 5 years 1200.00 that is not making sense from 4k amount due jumped up to 20k please advise please give me proof of signed documents of 20k.
Please give me proof of the 20k
[protected]
Contacr no [protected]
Desired outcome: i need my account to be credited and what i owe i will pay.
Overview of Woolworths South Africa complaint handling
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Woolworths South Africa Contacts
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Woolworths South Africa phone numbers+27 214 079 111+27 214 079 111Click up if you have successfully reached Woolworths South Africa by calling +27 214 079 111 phone number 10 10 users reported that they have successfully reached Woolworths South Africa by calling +27 214 079 111 phone number Click down if you have unsuccessfully reached Woolworths South Africa by calling +27 214 079 111 phone number 7 7 users reported that they have UNsuccessfully reached Woolworths South Africa by calling +27 214 079 111 phone number18%Confidence scoreHead Office Switchboard+27 860 022 002+27 860 022 002Click up if you have successfully reached Woolworths South Africa by calling +27 860 022 002 phone number 13 13 users reported that they have successfully reached Woolworths South Africa by calling +27 860 022 002 phone number Click down if you have unsuccessfully reached Woolworths South Africa by calling +27 860 022 002 phone number 11 11 users reported that they have UNsuccessfully reached Woolworths South Africa by calling +27 860 022 002 phone number8%Confidence scoreGeneral Enquiries+27 861 502 020+27 861 502 020Click up if you have successfully reached Woolworths South Africa by calling +27 861 502 020 phone number 1 1 users reported that they have successfully reached Woolworths South Africa by calling +27 861 502 020 phone number Click down if you have unsuccessfully reached Woolworths South Africa by calling +27 861 502 020 phone number 0 0 users reported that they have UNsuccessfully reached Woolworths South Africa by calling +27 861 502 020 phone number100%Confidence scoreFinancial Services
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Woolworths South Africa emailscustserv@woolworths.co.za100%Confidence score: 100%Supportshop@woolworths.co.za96%Confidence score: 96%sales
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Woolworths South Africa address93 Longmarket Street, Cape Town, 8001, South Africa
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Woolworths South Africa social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 10, 2024
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