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Sears Brands Customer Care Service

Sears Brands, LLC

3333 Beverly Road
Hoffman Estates
United States - IL60179

Customer Support Phone Numbers

+1 847 286 2500(Sears Holdings Corporation) 9 18
+1 800 665 2127(Sears Home Services) 4 4

Sears Brands Complaints & Reviews

Sears Brands / Return/refund refusal

Tej!!! on Dec 11, 2017
Dear Sir or Madame: I am writing to request a refund of $6.49. On October 24, 2017, I purchased a 21 inch bow saw blade in the amount of $5.99 plus tax $.50 for a total of $6.49. Yesterday I tried to return or get a refund because I purchased the incorrect size. The item is brand new in it...

Sears Brands / sales clerk in men's department

December 10, 2017 Sears Corporate Office 3333 Beverly Road Hoffman Estates, Illinois 60179 Attn: Advocate & Corporate Complaint Department RE: Board of Directors & Customer Service To Whom This May Concern: I went to your store on November 13, 2017 at Stone Ridge Mall in Pleasanton...

Sears / kenmore washer

SB5 on Dec 7, 2017
I purchased a Kenmore washer 4months ago and its broken. I called the warranty dept. They sent out the worst tech ever. He didn't even want to work. I had to direct him in every aspect of what to do. Right away he said couldn't do the job needs 2 people cause he couldn't move anything...

Sears Brands / sears auto service center

mmorris21 on Dec 7, 2017
The message below this went to service@email.searsautocenter.com with no reply: My name is Mike Morris and I have been using Sears for around 10+/- years now to do most of my vehicle servicing. In large part because of the coupons I get. I can't do the oil change on my own as cheap as some of...

Sears Brands / hot tub

Les Pack on Dec 5, 2017
Order # 856550440 I bought a hot tub online through the sears outlet store in Monticello, Ar on Sept. 27. I was told it would be here on Nov. 3. Then I was told by the trucking company that it was lost, really a hot tub lost. I finally arrived yesterday on Nov. 15, but with some damage to...

Sears (Customer Solutions) / refund for a product never received (washer)

bsroll on Dec 5, 2017
In August of 2017 I purchased a clothes washer that I never received. When I asked for my refund I was informed that a check would be sent in the mail and I would receive it within 10 to 14 days. I did not and called back to inform customer solutions of that. I was then told I would...

Sears Master Protection Agreement / appliance maintenance protection

Oldlandscaper on Dec 5, 2017
We have had Sears Protection Plan for 20 years, their Service was excellent for a number of years, however in the last 2 years it has declined, the technicians & scheduling departments are not on same page, My Wife & I have missed a number of days of work waiting on technicians who never...

Sears Brands / kenmore elite bottom freezer refrigerator

Date of the incident: November 30, 2017 Case Number (Customer Solutions) 5396674 Desired Resolution: Replacement of the tapped Refrigerator Details: I purchased a new refrigerator in October 2016 for $2, 900. The refrigerator started to give us problems with cooling in early November and...

Sears Brands / dishwasher delivery

SZJ on Dec 2, 2017
I purchased a dishwasher from Sears on November 3, 2017 and they promised me deliver on November 13th. I stayed home from work that day and lost a day's wages. Unfortunately, they did not show up to deliver my dishwasher. They promised me a second deliver date of December 16th and I stayed...

Sears Brands / home repair

Novagirl81 on Nov 30, 2017
This is the second time I had Sears Home Repair NOT show up for a scheduled appointment. I was told they would be here from 9:00 -11:00. When they did not show up I called 4 times and spoke to 4 different reps. The first rep was so rude. I asked to talk to her supervisor and she said there...

Sears / employee

Sann4562 on Nov 29, 2017
I am very angry and upset with sears in Colorado Springs, colorado. How a major corporation can allow such behavior is beyond my comprehension. First, they fired my son under false allegations that had nothing to do with his job or performance. As a matter of fact he had this store in the...

Sears / customer service / delivery of large appliance

a1gumbo on Nov 27, 2017
My wife went to the local Sears to order a Kenmore Refrigerator that was on sale. I told her to tell them that I would be available any day in the afternoon to receive this item. The salesperson told her that we cannot dictate to them what time of day the refrigerator would be delivered...

Sears / kenmore refrigerator/washer/dryer...

Belinda Cloud on Nov 22, 2017
Refrigerator: October 6, 2017: No ice, husband had knee surgery. When we got home we didn't have any ice. I never thought about looking to check to see if we would have ice. Which my husband needed ice and we had to go and buy ice for his knee. I called to place a repair appointment...

Sears / dishwasher repair appointment

David Rincon on Nov 17, 2017
So frustrated with Sears repair service. I have a dish washer that has gone on the blink. Called for a repair appointment and ended up speaking with someone in the Philippines who spoke broken English and was very difficult to understand. But I did finally get an appointment. Guess What!...

Sears Brands / samsung refrigerator (specifically, icemaker)

MKGilbert on Nov 16, 2017
We purchased our Samsung refrigerator on November 28, 2014 along with the 3 year Master Protection Agreement. We have had 9 service calls on the icemaker since November 1, 2016 all for the same issue. Each service call, the technician defrosts the unit and makes adjustments and/or replace...

Sears.com / kenmore elite natural gas water heater model 153.332640

Shirley White-Walker on Nov 15, 2017
I purchased my water Heater in July 2014 from Sears and also purchased an extended warranty at that time, which expires in 2021. I have the service t ech to my home 3 tim s since 10/21/17. The the tech has had to r turn so many times because the parts are not available to fix my problem. I...

Sears / trundle beds

Teressa Taylor on Nov 15, 2017
I ordered 2 trundle beds Oct. 17, 2017 and have been trying to return then sice they were delivered. Its not what I needed but because Sears sold theu a 3rd party i cant get them returned! First off Marketplace wanted me to pay $140 each to return the items. They must be nuts! And they are...

Sears / unacceptable customer service for a general & regional manager

DrCoby on Nov 15, 2017
On November 4, 2017 for the second time since I hav moved to this rural area (87402) the general manager of Sears (with permission from his supervisor) has made the decision of what & what not I can purchase with my Sears card! I was simply trying to purchase gift cards for my assistant...

Sears Brands / refund

marci ellwood on Nov 13, 2017
I went to a sears store oct 1 to get a stove. Not one of the 4 men would wait on me. I got a manager to help, got the information needed I ordered online order # 856791885. The original delivery was to be oct 17, than they pushed back to oct 24, than I get a text saying delivery would be...

Sears Brands / lifetime hand tools

Thetoolman on Nov 11, 2017
Returned a 1/4" drive rachet, was told had to wait while they rebuilt it. An hour later associate told me he'd give me a new 1 off yhe shelf. So now as a union mechanic with 1000s of dollars worth of your tools from way back, wonder what you see as a lifetime tool. I paid $25 for it, he...

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