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Sears Brands Customer Service

Sears Brands, LLC

3333 Beverly Road
Hoffman Estates
United States - IL60179

Customer Support Phone Numbers

+1 847 286 2500(Sears Holdings Corporation) 13 21
+1 800 665 2127(Sears Home Services) 5 7
+1 866 850 0518(New Orders) 0 0
+1 877 550 9254(Existing Orders) 0 0

Sears Brands Complaints & Reviews

Sears / Human resources

Tanya Lang on Mar 22, 2018
To whom it may concern, I just recently tried applying for a job with your company on March 16, 2018. I later received an email stating I wasn't allowed to work at your company because I used to work at a sister company over 17 years ago? I know how I left that sister company and as I...

Sears Brands / oasis washer model 110-27092603

lisgo on Mar 22, 2018
The washer has a problem every time I wash a load. The F1 will be there all the time. I have to stop the washer and restart it at least four times. Is there anyone that can tell me how to fix this problem. I checked on line and learned that too many people have the same problem with thi...

Sears Parts / part for a fisher & paykel dryer

Lanna Ross Blumberg on Mar 21, 2018
I placed an order on 2/21/2018 with Sears Parts. Order number is F757731. The charges were $61.58. The money came out of my bank account on 2/23. I then received an email telling me the part was not available because it was on back order. I called customer service immediately cancelled the order...

Sears / unauthorized charges

Jdmp on Mar 21, 2018
PLEASE!!! SOMONE HELP ME... I CANNOT SPEAK TO ANYONE IS THIS SEARS CORPORATION. I AM LOOSING MY MIND... ITS TAKEN OVER ONE MONTH TO GET A WASHER DRYER... It is impossible to get any human who can help me. Sears delivered the incorrect dryer twice.. third time they got it right. Now they have...

Sears / sears mattress

rah123 on Mar 18, 2018
Sears does not honor the warranty. They keep putting it off and sends one area to another. From the day I bought this mattress from sears online it has been bad. Excuse after excuse they try to find. I have a bad mattress that was made by sealy and manufacture deflects. Warranty still...

Sears Brands / clothes washer he3

R. Koernig on Mar 16, 2018
I have a broken spider arm/drum assembly on my washer. Part is covered by lifetime warranty, but Sears says they need to have their technician come out to diagnose the problem. Representative said "that's what the warranty says". This is completely untrue and a way for Sears to offset the...

Sears Home Services / combination microwave and oven

Allison Guernsey on Mar 14, 2018
Sears has failed to fix my built in microwave oven after 7 failed attempts. They have either 1) not arrived during the window scheduled, 2) Arrived with 1 person, stood in front of the oven and declared that they needed 2 people (this happened twice), 3) arrived with 2 people stood in...

Sears / refrigerator

Unhappy in Honolulu on Mar 7, 2018
Just purchased my refrigerator from Sears in Ala Moana, Honolulu, Hawaii on 2/26/18. Already have problem w/ frost around the front of my freezer. Not to mention that it is extremely loud. Went online to book my service repair appt. and was given 4/2. I get a confirmation email and then I...

Sears Part Direct / online parts order

I purchased parts on the 1st and received on the 28th I called then sever time and not once did they offer a legitimate answer to where my parts were. I asked for a tracking number several time and got the same answer 24-48 hours. I got so frustrated I demanded a refund and they told me...

Sears / roebuck service repair and appliance warranty; home warranty for appliance

Gloria M Wimbley on Mar 6, 2018
I have been dealing with Sears repair and Home Warranty with no satisfaction on the repair of my Kenmore Hotspot refrigerator. I have tried getting the issue resolved since August 2017, to no avail. They keep ordering parts that do not work and have replaced the main computer board 3 time...

Sears Brands / washer

sjstexas on Mar 1, 2018
well here we go again...after being without a washer for 29 days over the holiday season due to sears creating a complete fiasco we are heading that way again...on february 19th our washer encountered another problem so I sent a message that evening and was sent a reply on the next day the...

Sears Automotive / road warranty

harold cook on Mar 1, 2018
I purchased a road hazard warranty at the Rockford store AFTER the lasalle-peru stored closed. now I go to get my tires rotated and there's no record of it.the peple that sold me the warranty are not there and joe said there;s no record.piss poor service again.my card shows the purchase. I...

Sears Brands / snowblower — service protection and technical service desk

DissappointedandUpset on Feb 24, 2018
2/24/2018 I bought one of the Craftsman snow blowers and purchase a service protection plan.We finally get snow and the technical support I received from Margie was to put Seafoam in mix it and wait 24 hours, Margie said if that didn't work to call back and I could have someone out in a...

Sears / roof

4crittersmom on Feb 23, 2018
We purchased a roof through Sears in July 2017 for the full price of over $23, 000. The job was to take 3-4 days once it was scheduled. The job was a joke from the get go. The job finally for scheduled to begin in August and today 2-23-2018 there is yet another contractor here to clean up...

Sears Brands / kenmore electric range

mvucich on Feb 20, 2018
I purchased a Kenmore Electric range 6/27/17 along with a Dishwasher and Refrigerator. I'm a firm believer of the Kenmore name and Sears whom I purchased an entire appliance set 20 years ago. The appliances were flawless all those years. My incident occurred on 2/14/18 when cooking dinner...

Sears Brands / sedwick claims department

Alfredo A Romero on Feb 18, 2018
A service claim was made for my dishwasher which is covered on the Sears Home Warranty Plan. On 7/6 a technician came and determined the latch needed to be replaced. On 8/21, after three different service calls and different parts replaced, a technician determined that the dishwasher tub...

Sears / kenmore washer and dryer

ottoma curry on Feb 16, 2018
I purchased a ne w Kenmore washer and dryer on 2-14-18. it was delivered on 2-16-18. the delivery crew did not level the machines. or try a load in the machine. when they left, i tried to do my FIRST load of wash. the machine vibrated and shook on the spin cycle. my bedspread is ruin. it...

Sears Brands / purchase on website from "marketplace" vendor woodbury outfitters

JHart99 on Feb 13, 2018
I had a Sears gift card... I would not have done business with them otherwise because of previous problems... So I bought a roll of fishing line and package of hooks which including the 11.00 shipping tag took care of the $25.00 value on the card. So, the hooks I get end up being size 14...

Sears / kitchen aid refrigerator repair — parts and appointments. unimaginable service experience to repair this refrigerator

oscar zeringue on Feb 12, 2018
We have a maintenance agreement with Sears. The following has occured in trying to get service. We have been dealing with appts., cancellations and re appt. that also get cancelled, since Dec. 15, 2017. We are still using a rented refrigerator that we placed in the garage since that time...

Sears Brands / unethical behaviour

1JS on Feb 12, 2018
I had a technician from Sears Home Services come to my home to repair a microwave/oven combo. The technician stated that the call should cost $89, as opposed to the $249 they were charging me. He even called to verify the charge with his superiors. The technician stated that I would be...


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