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Sears Brands Customer Care Service

Sears Brands, LLC

3333 Beverly Road
Hoffman Estates
United States - IL60179

Customer Support Phone Numbers

+1 847 286 2500(Sears Holdings Corporation) 0 3
+1 800 665 2127(Sears Home Services) 0 0

Sears Brands Complaints & Reviews

Sears / This store is not to be trusted!

Kekks33 on Feb 27, 2017
We bought an oven from Sears three months ago and it was of a very poor quality. We tried to return it for a refund but Sears refused to accept it back. They claimed it was no longer their responsibility and said that there was nothing wrong with that oven. As I said before we bought it...

Sears / Work boots

Chuck Cody on Feb 22, 2017
Went to Sears to get some decent boots had purchased a pair a couple years before and was hoping to have the same good and comfortable boots to work with. First problem I had was I couldn't try on the shoe due to the placement of the security dye connecting the two shoes together. So since...

Sears Home Services / Whirlpool gold refrigerator

Terry Sellman on Feb 20, 2017
In Nov. 2013 we purchased a Whirlpool Gold Refrigerator floor model with a 3 year master protection agreement, at our local Sears. My wife was so happy because we were going to have all Whirlpool Gold appliances for the first time in 30+ yrs. We sold our 5yr. old GE Profile to my brother. The...

Sears Kenmore (A& E) Repair / Dishwasher service call

Linda Dent on Feb 15, 2017
On February 15, 2017 a Tech was sent to my home to diagnose a leak with a dish washer. The tech could not open the kick plate door at the bottom of the dishwasher because the screws were rusty his tool would not open the door, he sprayed something from a can and tried again and it still...

Sears Stores / Payment not received

Richard Bray on Feb 14, 2017
I bought a washing machine for $1259.00 on Jan 17. I cancelled the order the next day. I was told they could not credit my debit card that I used and Sears would send me a check with in 2 weeks. I did not receive any check. I called the store and spoke to Ivan whom I bought the machine...

Sears Holdings Call Center / Unethical behavior

david 1121 on Feb 14, 2017
Reporting a call center employee for the austin round rock area, Chelsea villarreal, she works as a call center agent in the austin, round rock area. I recommend her being drug tested, not only does she smoke marijuana/weed on her days off as well as selling marijuanna, she also smoke on...

Sears / Item didn't arrive

Losin on Feb 9, 2017
My item didn't arrive and no one from Sears is able to help me. It actually looks like they don't want to do that and don't want to waste their time on me. I contacted Sears support service many times and heard nothing but empty promises. They said they were working on my issues and said...

Sears Brands / Sears kenmore elite refrigerator

Kisha Bailey on Feb 3, 2017
I bought a Kenmore Elite Refrigerator 3 years ago. It quit working the week before Christmas, when I was expecting my family for Christmas. The Repair man was scheduled for January the 16th. That was as soon as they could get to us! Then, they recalled and had to reschedule the appointment...

Sears Brands / Kenmore elite intuition canister vacuum cleaner 21814 and the 5-yr master protection agreement

Chloe Jelane on Feb 2, 2017
This is the third Kenmore canister vac I've owned in 15 years. I purchased it in 2014 at Sears for $479.99 plus the 5YR warranty for $84.99. I've had the vacuum for 2 yrs 8 months. Two parts have broken and been replaced, and now one of the replaced parts has broken again. Here's a timeline...

Sears 1 - 800 - 4 - My - Home / Sears kenmoree washer

kjbacon15@gmail.com on Jan 31, 2017
I have a Sears 4 my home extended warranty when I began having issues with the washer. Sears has sent the same repairman 4 out of 5 times I have called for service. I load my clothes add detergent and push start . The machine gets stuck in detection mode and spins for an hours off and on...

Sears Kenmore / Kenmore elite refrigerator

Debbie Humphreys on Jan 29, 2017
About 1 month ago my Kenmore Elite bottom freezer refrigerator started emitting a terrible smell. It was first noticed in the water and ice but now the whole refrigerator smells and it's making the food taste bad. I had a Sears technician here 2 days ago who said there was really nothing...

Sears Brands / Kenmore refrigerator model 106511137

Notmyservicecompany on Jan 27, 2017
Tuesday, January 24, 2017 Purchased a service agreement from Clementine (not an American and one who can barely understand me) for $328. She scheduled an appointment for Jan 25, 8:00 to 12:00 for a Freon leak. She was not able to send me an email because her internet service provider did not...

Sears Appliance Repair / Plumbing, floor and personal damage

Janet Hannemann on Jan 26, 2017
On 1/10/17 my plumbing was damaged by a sears repair man. In turn damage was caused to my floor and i was forsed to stay in a motel as the main water supply had to be turned off!! Because no one would return my calls from Sedgerich, the Sears claims office, i had to pay a plumber to repair...

Sears Kenmore Elite / Washing machine

ccaverly on Jan 26, 2017
It started rusting around bleach dispenser this past year and even the hinges are rusting some. Sears will not stand behind their product saying this is a cosmetic complaint but looking online there are so...many of the same complaints that it is more like a manufacturer defect. Even the...

Sears Brands / Unethical behavior with your sears phone representative

Paul Kraft on Jan 24, 2017
Spoke with your sears phone representative #360468 (Named- carmen) today. She was so very rude and so unprofessional. In all of my professional life i have ""never"" been or felt like i was being accused of feeling stupid or dumb. I ask that as a company like sears that she be repremanded...

Sears Brands / Failed to deliver and install drop-in oven

Sammy McNeill on Jan 23, 2017
1. On 1-2-2017 I purchased a GE Drop=in oven at Sears in Asheboro N.C. I also purchased the deliver and install option. Both came out to 1492.08. Delivery and installation was to be on 1-12-2017. 2. They called to verify that date but later called and said it would be a couple days later. 3...

Sears Brands / Mattress

ecabre on Jan 22, 2017
On Dec 11th 2016 I purchased a set of Twin XL Sealy mattresses and adjustable base. We scheduled the delivery for the 16th. The mattresses arrived on time that day, but when I laid on them for the first time, the mattresses were significantly harder than the mattresses at the store. I...

Sears / Hvac unit kenmore gas furnace and central air conditioner

ManagerBlackwoman on Jan 18, 2017
I purchased a hvac system december 2016. The sears service/repair man for the gas furnace mentioned about receiving a discount if I purchase a new central air conditioner and gas furnace because my kenmore furnace and air conditioner coils were dirty and old. This is my 3rd kenmore hvac...

Sears.ca Canada / Greystone chest

angelXO6 on Jan 12, 2017
Canadian Shoppers Beware. DO NOT buy anything from Sears.ca...they take your money and do not deliver goods...I ordered a chest/dresser and after the first confirmation notice of my order, nothing-not one word from them. I have called to no avail., I cannot even get a tracking number or...

Sears Brands / Sears selling products that sears never had to sell in the first place

Craig Child on Jan 11, 2017
We purchased an induction range from Sears on line in November of 2016 with delivery arranged and promised on January 3 2017. We were told to be sure someone was home that day and Sears would call us with a delivery window. We stayed home all day that day only to be told, when it wasn't...

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