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Sears Brands Complaints & Reviews

Sears Brands / kenmore top mount refrigerator

Christmas present on Jan 14, 2019

Please help us. Bought a brand new refrigerator on Dec 16, 2018. Does not work since we got it home for my Christmas present. Was so excited and this has been the worse gift ever. Tech came Dec. 24. Need a part. Ordered part. Found out the part is on back order. We had cancel our Christma...

Sears Brands / screw my caliper while tire rotation

iPat on Jan 11, 2019

To whom it may concern, I brought my car to sears auto center for oil change and tire rotation because a trip. Once the service was done, I found that a part below the drive door pop out. Told the service guy and he admitted that he sat on the side so it happened. Then he pushed the part...

Sears Brands / sears home service warranty

Matthew Poeske on Jan 11, 2019

I purchased a Sears Home service Warranty plan. We have two washer's and I pay to have both covered. Our first washer went out in October and we were not able to get a service tech out until November. He ordered parts and a different service tech came to install them. We were informed...

Sears / boots

Pamela Will on Jan 8, 2019

I purchased boots on-line. I needed to return and followed the on-line returns as specified, then returned them to the closest store with the promise that I would be credited within 5 business days. Have have tried everything and keep hearing this will not be a problem. Nothing yet, it'...

Sears Brands / range

bjsmith49 on Jan 6, 2019

On Nov. 13 2018, I had the delivery service return a range to Sears warehouse. Sears has not refunded me . Over a$1000.00. I have emailed and spoken to dozens of Sears customer reps and I just get the run-a-round. Nobody cares I guess because they are going out of business. I need thi...

Sears Brands / searspartsdirect

laura withers on Jan 2, 2019

Buyers Beware! After confirming with SearsPartsDirect associates that products were in stock, I ordered the parts. When following up 4 days later for my tracking number I discovered the parts were on backorder. They refused to cancel my order and refund my $441.64 withdrawn from my account...

Sears Brands / service

Rick6446 on Dec 31, 2018

I love sears, probably my favorite store ever. If you guys figure out a way to speed up checkout you guys would be at the top! It's torture when you go in there. For years I've gone in and spent infanate amounts of time just waiting in line. Now I just walk out and come back...

Sears Brands / kenmore refrigerator

Kath81 on Dec 28, 2018

I purchased my refrigerator at the end of Oct 2016. Within the 1st month I started having problems with the ice maker. Water would drop out of it and down the front of the stainless steel. They came out 3 different times from Nov-dec and finally they replaced the ice maker. It worked for...

Sears Master Protection Agreement / master protection agreement

luceyjohnson on Dec 19, 2018

I have the master protection agreement - which fully covers my washing machine of everything. Washing machine broke on Dec 1st. Waited 1 week for a repair person to come out. (Who would want a warranty on an appliance that you have to wait a week to get someone to my house? If I didn't...

Sears Brands / repair costs for a 2 year 11 month refrigerator

Jeff & Rita on Dec 17, 2018

Today 12-17-2018 I had a sears service repair tech look at my Kenmore Elite refrigerator model no #795.72482.411 that I paid $ 3066.04 for and the compressor is bad, that is still under warranty, he said the circuit board should be replaced as well for compatibility with compressor...

Sears Brands / service request

John Lonsinger on Dec 16, 2018

Scheduled appointment for technician to diagnose problem with Maytag top load washer. Appointment date was Saturday December 15, 2018 between 1 and 5 PM. At 6 PM still had not gotten call confirming tech on the way. Did not receive call cancelling appointment. Had rearranged my schedule to...

Sears Home Maintenance Agreement / repair service on washing machine

In Allison Park on Dec 15, 2018

Sears Kenmore Elite washer purchased 2005. I have had 5 service calls over the past couple months and delay upon delay to get repair due to parts not being sent to me as required by their method. Upon one visit the tech damaged the floor by dragging the machine around and spreading every tool...

Sears Brands / ongoing refrigerator issue

Diane Ford Hartman on Dec 14, 2018

We purchased a Kenmore Bottom Freezer Refrigerator with French doors in November 2017. In June 2018 we noticed that the left door had dropped and would longer latch into the slot that allowed the doors to close. We called for a repair and were given an appointment. The day of the...

Sears Jewelry / ring repair

Dot2 on Dec 14, 2018

On 10/18/18 my fiance and I purchased a wedding ring as it's what we could afford right now. I purchased the lifetime care plan and left the store elated and excited. About a week ago I noticed a small stone missing from my ring. I immediately went to and filled out all...

Sears Brands / dishwasher repair

Johnnie Bizzard on Dec 12, 2018

My dishwasher went out before Thanksgiving the repair guy came out and said he would order a part it would take 3 to 5 days today is 12 December and I just received the part now I am being told it would be 7 January before the repair man will be out to repair the dishwasher everyone in...

Sears Brands / repair service

Matt Kramer on Dec 11, 2018

So back in April I had a minor issue with my oven, had a tech out and problem was resolved and paid via cc on April 27th 2018 and the $89.00 charge cleared on April 29th, 2018 I can prove this via bank records. Six months after the fact I receive an invoice that needs to be paid for $89.00...

Sears Brands / kenmore elite refrigerator

Ted Cart on Dec 10, 2018

Sears Complaint number - 6094473 I purchased a Sears/Kenmore refrigerator. The compressor and condenser failed on the unit on October 13, 2018. A repair technician came to the house, charged us $179 and ordered the parts for warranty repair. 3 weeks later, the repair man came out, installed the...

Sears Brands / contractors

Lisa Gunter on Dec 10, 2018

I have a new house with a home warranty from American Title. My dishwasher broke, they promptly and politely set me appointment with SEARS contractor for Monday noon to 4pm. (Answer phone or they won't show). I recieved recorded reminder from SEARS Sunday night. I kept phone in hand all day...

Sears / master plan protection agreement

CZiober on Dec 6, 2018

Sears tech has been at my home 4 times since November 3, 2018, & my dryer is still not repaired! We are tired of parts being ordered & Sears cancelling initial order & reordering parts, & we are tired of waiting weeks for parts to be delivered! We are also tired of then having to setup...

Sears Mattress / customer service

Shea Coco on Dec 4, 2018

I'm going to make this short and sweet... Never buy a mattress from sears!!! Pay that extra amount of money somewhere else because sears customer service could care less about your complaint!!! Saving you from a headache and heartache!!! Cs will beat around the bush and will drain you...