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Sears Brands Complaints & Reviews

Sears / warranty department

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Heatpumpmassacre on Jul 18, 2018

Sears complaint number:5863372 2 years ago we had an a.c./ Heat pump installed by a Sears installer. Just recently we had to get our property inspected. The inspector told us we needed to level our heat pump. Because we had no idea that a heat pump was not suppost to be angled, we called...

Sears / sears home services

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VMSansone on Jul 17, 2018

We have had Sears appliances for over 17 years. We have always bought the extended warranties and paid yearly for the Home Repair Service programs. We have always had trouble with scheduling the repairs, it took several days, the Sears vendors did not show up or know how to fix the...

Sears Brands / kenmore elite refrigerator

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bianca2829 on Jul 16, 2018

I purchased a Kenmore Elite refrigerator in November of 2015. The compressor went out in October of 2017. We were left with over $300 worth of spoiled food that we were never compensated for, even though the extended warranty claims to cover lost food. It is now July 2018 and the...

Sears Brands / order

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honestreviewers on Jul 14, 2018

Bought a LG Washer & Dryer from Sears on the July 4th. Even though the price is same as when compared to all other retailers (in store & online), bought from Sears because we moved to new house which didn't have washer/dryer and Sears was providing a earlier delivery date than others. Called...

Sears Brands / bosch dishwasher

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Unhappy Sears Customer 66 on Jul 14, 2018

Purchased a Bosch dishwasher/ service contract thru Sears. A service call was placed on the 6th of July. They actually had a opening Saturday the 7th. Tech came out, a part had to be ordered. The next open appt was Thursday July 12. Tech came out but the part was broken. Another part...

Sears / lawn tractor home service

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achilles-07 on Jul 13, 2018

I have a brand new (purchased October 2017) Craftsman tractor which has not been running since April 2018 due to a broken transaxle part after only 5 uses. I immediately scheduled a service call and a Sears Home technician arrived to diagnose within 2 weeks which was a great start. He...

Sears Home Repair / kenmore elite washing machine repair

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Mary Briones on Jul 12, 2018

To whom it may concern, I am writing this complaint to express my dissatisfaction with the way Sears Home repair service operates. I requested a repair on my washing machine on June 28th, 2018 and was given an appointment for July 2nd. between 1 PM and 5PM. When the technician arrived, he...

Sears Brands / central air conditioner

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Anthony Musmanno on Jul 10, 2018

I purchased a central air conditioner on July 3, 2018. I would like to know my installation date. The person I bought it from is Don Marquette out of your Cleveland, Ohio office. I put $500 down. The purchase price was for around $5600, which is awful high compared to prices around my...

Sears Brands / window air conditioner

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Charlotte E. Anderson on Jul 10, 2018

Called and scheduledto appt. As unit leaked water inside of home on wall and carpet. When service tec. James newman came on 6/26/18 I was told cannot service as I must have someone take unit out of window. On previous service trip tec. Took out unit for leak with no problem. Mr. Newman wa...

Sears Brands / sears kenmore elite refrigerator 795

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Regina Shiles Ellis on Jul 6, 2018

One year ago, I visited my local Sears store to purchase a new refrigerator. I was really excited about getting one with the French doors and bottom freezer and of course, Sears was the store my parents and grandparents always went to for appliances. Where I bought my first washer and...

Sears Brands / will not refund my money for tools I never received

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Brooke Haver on Jul 5, 2018

On may 23, 2018 i ordered a craftsman tool set online to be picked up at kmart in sevierville tn. Later that same day i went to kmart to cancel the order which they said they did, but i never received my money back on my debit card. Ive been told numerous times by numerous customer service...

Sears Home Improvement / shower installation

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Michael Richardson on Jul 4, 2018

The shower project from hell! Can you image taking over five months and $5600 to purchase and install a new shower. We are talking shower, not new bathroom or kitchen, just one simple shower. Sears Home Improvements promised a 1-3 day install that ran for over five months. It took three...

Sears / maintenance agreement

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dat71241 on Jul 3, 2018

I needed repair for a dishwasher covered by a Sears maintenance agreement. Contractor had to order parts twice, and could not be contacted when each parts order took much longer than estimated. In one of a number of calls to Sears customer service, a supposed supervisor promised to get me...

Sears / kenmore elite refrigerator

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vipul k on Jul 3, 2018

We have bought Kenmore Elite refrigerator in September 2014. In summer of 2015, we had Sears come out to look at the cooling issue. The Technician stated that everything was ok. In 2016, we bought one year warranty since refrigerator stopped cooling. Sears fixed the issue. In November 2017...

Sears / kenmore range

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Tammie Greenler Meroney on Jul 2, 2018

I have a Kenmore range Model #79094153310 and Serial #VF32987963. Ever since we purchased this new from Sears it has made a cracking/sparking noise in the control panel portion of the range. Now one of the coil elements (burner) will only heat full blast even if it is on low and another...

Sears / kenmore air conditioner

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CarolAM on Jul 2, 2018

Trying to return an air conditioner that I bought from Sears.com three weeks ago. I understand now that customer service in the Philippines are apparently very well trained in lying / pushing off consumers and in dealing with irate / ripped off customers. My first attempt to get them to...

Sears Brands / no refund

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ATFoley86 on Jul 2, 2018

May '18- we purchased a fridge and dishwasher. They missed their delivery, so I canceled my order and asked for a refund. Over a month later, still no refund (over $3, 300). Throughout the month, I've spoken to 8 people. No calls/emails from them. Now on hold to speak with a supervisor...

Sears / kenmore elite refrigerator

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Heidi Boese on Jun 30, 2018

I am beyond frustrated, my 2 yr old kenmore elite refrigerator quit cooling, it is still under warranty so i call for a repair, they cant come out for a week, meanwhile i lost everything, I call back to see if i can get someone else to come look at it that could get to it sooner, they...

Sears Brands / ignorant behavior

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Eric TY on Jun 27, 2018

It is June 27, 2018. I just attempted to order a bracelet for my wife for our 1st Wedding Anniversary in the middle of July. Everything would have progressed with my online order just fine except there were issues in checking out. The system Sears uses would not allow me to enter a postal...

Sears Home Services / samsung refrigerator

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MMR23 on Jun 26, 2018

The evaporator on my refrigerator stopped working and the temperature stayed above 54 degrees. Since the first service on March 15, 2018, I have had a repairman come to my home on a weekly basis. Parts have been put into this unit several times including a compressor. As of today, June...