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Sears Brands Customer Care Service

Sears Brands, LLC

3333 Beverly Road
Hoffman Estates
United States - IL60179

Customer Support Phone Numbers

+1 847 286 2500(Sears Holdings Corporation) 1 7
+1 800 665 2127(Sears Home Services) 0 1

Sears Brands Complaints & Reviews

Sears / refrigerator

Malinda9 on May 19, 2017
I purchased a refrigerator from Sears online; my delivery date with was Thursday 5/11 between the hours of 1-3. They called and told me that the refrigerator was damaged and that they would deliver me another one Saturday 5/13 between the hours of 4-6 pm. I took all my food out of the refrigerator...

Sears / frigidaire gallery

Dian Johnson on May 16, 2017
I had a appointment scheduled for 5/15/17 the window between 1:00 p.m. to 5:00 p.m. I looked at my clock it was after 4:00 called the Warranty Center the first your lady Jamie hung up me. Called and got Amy explained I had been waiting all day the automated machine said it was rescheduled...

Sears / customer service

Disappointed247 on May 14, 2017
I bought a pair of boots in the Rock Hill, SC store on 4/5/2017. After several weeks, I decided I probably needed some other items more than I needed the boots so I proceeded to return them when I had time in my very busy schedule. I brought them back to the store on 5/13/17. The boots had...

Sears Brands / Parts FROM sears corporate

karlbb on May 10, 2017
On March 5th, 2017 sears came out to look at my washer, the tech said he could fix it but I have to order it thru him (sears) I gave him $300.47 in cash, he gave me a receipt for that amount, a week later he came back to instill the part and he couldn't said something else was broken and...

Sears Appliance Service / refrigerator repair/diagnosis

julie2017 on May 9, 2017
I had a 3-year old refrigerator that was not getting cold. I had Sears Appliance Services Greensboro NC technician came to my house and charged me $99 for diagnosis and he simply pushed me to purchase a new Sears brand refrigerator and he said my three year old refrigerator is out of...

Sears Brands / kenmore elite refrigerator

Amy Donegan Scobell on May 3, 2017
We bought a Kenmore elite refrigerator in 2014. The ice maker never really worked (I needed to open up the ice bucket and shake the cubes around before the ice would come down and be dispensed). We had that fixed, but it never worked correctly so I just would open up the ice bucket in the...

Sears / Hot water heater

Beulah Anderson on May 3, 2017
I called Sears Repair on Monday, April 24, 2017 for repair of my hot water heater that was leaking. I was told I would receive a call scheduling a time for them to come out. On Tuesday, having received no call or email, I called Sears again to be told, again, that I would receive a call or...

Sears Brands / Refrigerator/repair

kajack418 on May 1, 2017
Agree with "I will never buy another Sears appliance again" Bought a new home in 2013. Purchased a new Kenmore refrigerator from Sears. Within months, began having problems with the ice maker. Called service many, many times. They would "fix it" but soon it was not working again. After...

Sears Brands / online selling; misrepresentation of delivery date

Coffsoccer on May 1, 2017
Good morning, I'm hugely disappointed in how a organization like Sears can build a process that misleads the customer during the sales process. Here are the details: Order #848456094 On Saturday I chose to purchase the dishwasher on this order because Sears offered the earliest...

Sears Holdings / dispenser for kenmore dishwasher

Tom in Santa Fe on Apr 27, 2017
Sent the following letter to Mr. Lampert and have had no response. "3046 Plaza Blanca Santa Fe, New Mexico 87507 March 31, 2017 Mr. Edward Lampert Chief Executive Officer Sears Holdings Corporation 3333 Beverly Road Hoffman Estates, Illinois 60179 Re: Why Sears is in trouble . . . . Dear...

Sears Brands / grace creative design pro software

really unhappy2 on Apr 27, 2017
I purchased this software March 17, 2017. At a decent price. It arrived earlier than expected . After researching the item before the arrival I realized this is not the product I wanted. I wanted Grace Designers Creative touch. There is a huge difference between the 2 software's. The one...

Sears policy / Mattress

weltz on Apr 26, 2017
Policy of Sears is to only do 1 comfort exchange or return and after first mattress purchase being way too firm, like sleeping on cardboard, we exchanged for the first one I had picked in the store, a plush, pillow top, cushy one. I like soft cushy and this one I knew would work, it was so...

Sears Delivery / Delivery

longtimefan79 on Apr 25, 2017
The delivery was schedule between 2:30 and 4:30 PM. We were called at 3:30 by delivery guys. It was raining and they suggested we reschedule so the rain would not damage our appliances. It was clear they did not want to make the delivery. They told us they were not allowed to back into our...

Sears Brands / beds and warranty claim (do not buy any bed from sears)

Andrew1979 on Apr 23, 2017
I purchased two Beautyrest Mattress, base and metal bed frame. I paid for them to be delivered and installed. The bed (mattress) we use all the time has started to sag in the middle. My wife and I continue to complain about bad back pain when we wake up. I called Sears and they asked me a...

Sears Brands / repair service/ misrepresentation

Natalie Morse on Apr 20, 2017
I was quoted on a deal with SEARS repair service to fix a dryer that I got off Craig's List. I was told that after I paid for the diagnostic's test for 90$ that the service was included but I might have to pay for the part. I was told something different on another day saying that it wa...

Sears / ears repair has not fixed our refrigerator after 3 visits same issue.

P Beckley on Apr 19, 2017
We have a refrigerator that is at the end of the 5 year warranty plan when it suddenly stopped working.. There is 5 year warranty on the entire sealed system. We scheduled a repair and received a few boxes in the mail full of parts... When the repair man came he only blew out the lines, He...

Sears Home Repairs / new kitchen, countertop, backsplash

upsetmichael on Apr 18, 2017
We ordered a new kitchen on jan7, 2017 work was suppose to be done by no later then march14 2017. It is now april 18 2017 and all we have is cabinets.No counter top or backsplash.Have tried to call for help many times with no results.No call backs. Then called the home office in chicago to...

Sears Brands / craftsman garden tractor item # 07120407000p model 20407

sierradawn on Apr 18, 2017
We ordered this to replace a garden tractor under the protection agreement. This tractor was supposed to have "turn tight and a lot of other options. The tractor we received had the model Number but no options. It mows the grass, goes forward and back and that is all. More over it ran for...

Sears Brands / Craftsman zero turn mower

GLR37803 on Apr 18, 2017
This thing has been a price of # from day one! The spring tensioner for the belts keeps coming off last year one of the things the blades mount to broke off I called sears home repair and was told that there was no one in my area who worked on them! So I had to pay for another shop to fix...

Sears / Very poor service

Laila on Apr 11, 2017
I used to buy a lot from Sears, but they have changed a lot! My last two orders were completely messed up and every time I contacted their customer service they blamed me and said that everything was only my fault. First order arrived wrong, second one was damaged and according to them I...

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