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Sears Brands Customer Care Service

Sears Brands, LLC

3333 Beverly Road
Hoffman Estates
United States - IL60179

Customer Support Phone Numbers

+1 847 286 2500(Sears Holdings Corporation) 7 16
+1 800 665 2127(Sears Home Services) 2 4

Sears Brands Complaints & Reviews

Sears Brands / lg 28 refrigerator lfx28968sw - item # 4649181

Harold Johnson on Oct 14, 2017
I ordered a refrigerator, dryer and washer on Aug. 20 2017 from the sears store in Pembroke Pines Fl. To be delivered to a new residence in Ocala Fl. The washer and dryer was delivered on Sept. 23rd. The refrigerator was rescheduled for delivery on Sept. 29th, Oct. 03, & 06. On Oct. 6th when...

Sears Brands / kenmore washer

Pilotnani on Oct 13, 2017
I bought a washer i have service smart agreement.I have been going for about a month back and forth with the technicians.They keep replacing parts &coming out saying my washer is fixed you should not be having any further problems.Well now we are back to square one my washer is still not...

Sears Brands / ge profile front loader washer

gingerkw on Oct 11, 2017
I was suppose to have an appt. today Oct. 11th which is the 3rd time Sears repair has changed my appt. They did not show up saying that they could not get in touch with me for the last 3 days. Well today is Wednesday. I talked to someone on Monday who had to change the appt. from Tuesday...

Sears / samsung refrigerator

OCallaghan on Oct 11, 2017
Today's Date / 10.10.17 I currently have a Sears Home Warranty Policy, that covers all my appliances purchased 6 years ago. I am currently asking myself what benefit is there to having this home warranty policy. In the last year I have submitted 3 repair claims for the following appliance...

Sears Brands / refrigerator

JeremyGer on Oct 9, 2017
I purchased the merchandise on 9/26/17 and picked it up on 9/28/17 from Sears in Richmond VA. A 5-year protection plan was also purchased. Once installed it failed cooling down. Several phone call were placed to the 800-4MYHOME. Each time I was requested to wait time to allow the fridge to...

Sears / patio set glass table top

Tachee Hryckowian on Oct 6, 2017
Purchased Harrison garden oasis 7pc patio set. Glass shattered on it's own! No umbrella, anyone or anything around it...thank God! 2weeks of calling online customer service n 5 hours of hold tome invested. Managers and all. No response from manufacturer after being told I would get a call...

Sears Brands / extended warranty

Purchase stove with extended warrenty. This stove has broken down 5 times they will not replace it it has to break down 4 times in one year same reason it broke down again 4 days after they count. Now I have to break down again by April before they replace it. The sorry part is it break...

Sears Brands / sears repair service

Sue Millard Miller on Oct 6, 2017
On July 11, 2017 I had a private appliance repair tech respond to our home regarding our stand alone freezer not working properly, he diagnosed the problem, said it was an enclosed unit, but he didn't have equipment to repair freezer. On July 28, 2017; a Sears repair tech arrived; the...

Sears Brands / unethical behavior/bad customer service

KathlynC on Oct 6, 2017
On September 2, 2017, my wife and I went into Sears Store (on Skyline in Conway, Arkansas). After reviewing our options, we decided on Kenmore refrigerator. My credit was approved for $3000, and we were told that the refrigerator would be delivered on September 13, 2017. I asked the...

Sears Brands / repair appointment got rescheduled without any notification

fylsears on Oct 5, 2017
I made the repair appointment on 09/29/2017 for my microwave, which I was told/emailed that it would be on Oct 5 between 8am to 12pm. The day before (aka 10/04) I was still received automated voice mail that the appointment was confirmed. I was then taking a day off from work; but didn't...

Sears Brands / electric range

Rose Snickles on Oct 4, 2017
I purchased a Kenmore Electric Range when I received it the bottom drawer is like a thin piece of cheap tin I could bend it with my hands. I called to have it exchanged Sat today is Wed I never received a call back as promised or and exchange. As we speak I have been on hold with customer...

Sears Brands / leaf blower/vacuum

klh50 on Oct 2, 2017
I bought a craftsman leaf blower, ( with a 2 year warrenty)used it 1 time and it stopped working. Started it up again and parts started flying out of the chute. Called craftsman, told me to call sears. called sears told them the problem and the sears store I bought it from closed for good...

Sears Brands / refrigerator bought from outlet store

kristalyn on Sep 29, 2017
I purchased my samsung fridge from the Sears outlet at 3825 Forsyth Rd in Winter Park FL on nov 19th 2016, on wed sept 6th (right before hurricane Irma I might add) the compressor broke. The date is now sept 29th and I have yet to even get someone out here to look at it. I called Sear...

Sears / exchange-shoe

Sophia2 on Sep 27, 2017
Hello, I bought a pair of shoes and a cardigan from Sears (Westward Mall 01197, 9570 southwest Frey Houston, TX 77074) on Seep 19, 2017. I tried the both shoes at home, and figured out that it is impossible to walk in them because of the design. They will not stay on your feet although...

Sears / craftsman platinum lawn mower

blaha00 on Sep 26, 2017
I purchased a Craftsman Platinum lawn mower in January 2017. Several times when starting the lawn mower I would pull the cord and would wind up pulling the front of the lawn mover up into the air. Then, in August 2017 it would not start. I visited Sears lawn mower department and was told...

Sears / kenmore elite refrigerator

Kristine H on Sep 26, 2017
We bought a Kenmore Elite Grab-N-Go Refrigerator (Black Stainless) from our local Sears store in 2016. One year and 3 weeks later, the compressor went out. We called on a Monday and was told the first someone could come and look at it was the following Tues. The technician determined we...

Sears Automotive / misleading statements on automotive repair/tires

Deputy57 on Sep 26, 2017
I purchased two tires at Sears Automotive in Killen TX at the Kileen Mall. I was told by Stan that the alignment was courtesy, but that the car would have to be returned next week when the new employee would start. When the car was returned, Stan said the machine was broke come back in a...

Sears Brands / sears home service - diagnostic appointment

Jennifer Cook- Provenza on Sep 25, 2017
To whom it may concern... Aug 4th - I called to schedule a repair appointment for one of my rental homes. Stack-able dryer repair . I was not able to get an appointment until Aug 18th Aug 18- The Tech was a NO CALL / NO SHOW. Aug 18 - I called to find out what had happened and get it...

Sears / kenmore elite side by side

Charles P Williams on Sep 20, 2017
We purchased a Kemore Elite Side by Side Refrigerator in August 2012 for cash accompanied with a five year extended warranty contract. Before a year had passed we had problems with the ice maker. It was necessary to have two visits from Sears repairmen to troubleshoot the ice maker. It wa...

Sears / kenmore elite bottom freezer refrigerator

Ethelynfarm on Sep 20, 2017
I purchased a Kenmore Elite Refrigerator in August, 2017. In Houston, Texas. In May, 2017 I observed that the paint was peeling off the front left door of the refrigerator. After I contacted customer service, a new set of doors were sent to my home and I replaced the old ones. Now, in...

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