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Sears Brands Customer Care Service

Sears Brands, LLC

3333 Beverly Road
Hoffman Estates
United States - IL60179

Customer Support Phone Numbers

+1 847 286 2500(Sears Holdings Corporation) 7 15
+1 800 665 2127(Sears Home Services) 2 3

Sears Brands Complaints & Reviews

Sears Brands / over 2 weeks to get a broken refrigerator looked at to fix problem

Kehler on Sep 18, 2017
Saturday morning Sept 16 2017, my 5 year old LG refrigerator purchased from Sears. Sparked and all the electronics went dead. Call Sears to get them out here to fix (I have paid for the extended warranty when I purchased) it. We are told OCT 2 is the first day they can come fix 17 days I...

Sears / kenmore top-load high efficiency washer

Katrina Radcliff Harmon on Sep 16, 2017
Washer won't cycle or fill properly. Serviceman came out and didn't even wait for the washer to cycle. Ordered two parts and set appt. 10 days out and said "better buy service contract on this one, parts are always failing." This is a new washer, only 5 months old. Only one part wa...

Sears Brands / downdraft cooktop

delmaB-Rothman on Sep 16, 2017
more than 3 week ago I purchase a 30 " 4 burners downdraft cook top from kitchen aid. Few day later I got the delivery for A 36" 6 burners downdraft cook top with no brand. I have been spending hour on the phone with sears outlet to have them pick up the wrong item and to return my money. I...

Sears / Master Service Agreement/ No Lemon Guarantee

Drew Vta on Sep 13, 2017
2017 - Kitchenaid Icemaker. Less than year old. Stopped working less than six months in. Four months of run around with Sears including: 6 calls to Sears service desk (including one call over 2 hours) Nine technician visits (plus two no shows) = 11 days waiting at home Four part...

Sears Brands / refrigerator

vhsnyder on Sep 12, 2017
We bought a side by side Kenmore in 2010 and after the 3 year warranty ran out, the panel below the ice maker started to bubble. I called to pay to get the door replaced and they no longer sell parts for that refrigerator. So yesterday I received a product warranty to purchase for the...

Sears Brands / sears home repair service / washer

bigsexylov on Sep 9, 2017
Sept 9, 2017 scheduled time 10a-2p Warranty Plan Number 99494917 received text the tech was on their way at 11:58am and never showed. I had my door wide open to make sure I wont miss them and they wont me neither. Hours went by no tech and I called the cust. rep said the were running...

Sears / garage door opener repair service

Rozzz on Sep 8, 2017
I am desperately trying to have my garage door problem resolved and nonone will respond or return my calls. My garage door has been inoperable since Fri. 9/1/17 when an estimator accidently did not reconnect the release wire and I am unable to open the door or use my car which is inside Noone seem...

Sears Brands / repair appointment not kept

alsull on Sep 7, 2017
On 09/07/2017 I was appointment for repair my refrigerator from 1:00 pm to 5;00 pm no one show up and no one was call me . I was call sears several times to check the status but no one was able to help me I lost time at my work ( money) they tell me I can have next appointment for...

Sears Brands / Kenmore Refrigerator

Very Disappointed 2017 on Sep 7, 2017
Ordered a new Kenmore refrigerator and it doesn't work - the delivery men wouldn't take our old refrigerator because the water hose was still connected- two days later they pick up the old refrigerator and the new one doesn't work- unbelievable- customer service no help 1st female...

Sears / refrigerator

Linda Drennen Best on Sep 5, 2017
Purchased Kenmore refrigerator on 08/01/16. Within a short time, maybe 4-5 months, the ice maker was dripping water into ice bucket. We just continued to keep breaking up ice. We had been busy getting our house ready to sell and in May 2017 listed our house.. That explains why we didn't...

Sears / kenmore

Joy Henderson on Sep 4, 2017
I purchased a Kenmore refrigerator July 19, 2016. I filed a service concern back in July of this year. The refrigerator had a very loud knocking sound that would last for 30 minutes to a hour at all times of the day and night. The repair technician that came out in July replaced the ice...

Sears Brands / customer service

Aileen Johnson on Sep 2, 2017
I ordered a freezer door for my freezer and chatted online with an agent who assured me that the door included the stuffing and the inside panel in its entirety. To make a long story short the door came without the guts so to speak. I tried returning it to the sears in Cross County in...

Sears Brands / kenmore elite refrigerator

Christy M Anderson on Sep 1, 2017
I will never buy a sears appliance product ever again!!! They are horrible my brand new refrigerator went out the second week of July it took them two more weeks to send a technician out to tell me that it is broke!!! So they ordered the part told me it would take two weeks to be in called...

Sears / never ever order

Ali Kemp on Sep 1, 2017
I ordered several dresses from their store and only one out of five had arrived. It's now been 3 months since I ordered them and I don't know what to do. It doesn't matter that I told them about writing to BBB, they tried to be polite, but the problem hasn't been...

Sears / how sears treats valuable employees

Aw1231 on Sep 1, 2017
So funny that now sears in Colorado Springs is down 35% on their sales in just 2 weeks after they let go their top employee who took pride in making their store one of the top 25 in the company. Serves them right!! All due do the lies of a lowly employee who knows how to lie! Remember what...

Sears / samsung front load washer

DLUC57 on Aug 30, 2017
9 wks ago I called because my less than 2 yrd old washer stopped spinning out, again. This first happened 2 months after purchasing. They replaced the door lock and the mother board. Its been 9 wks and 3 repair visits and still my washer isnt working. Yesterday, the repairman came and the...

Sears / employee

Aw1231 on Aug 28, 2017
I cannot understand a company such as sears who employ's a female who is a conniving, lying [censor]!! They also keep her after she has phone SEX with another employee who lives in San Antonio, tax. Proceeds to lie under oath in the justice system in order to ruin another employee who...

Sears / carpet cleaning rip-off

Kitty283 on Aug 25, 2017
Went to the Sear's carpet cleaning site to schedule cleaning of my two bedrooms on the second floor before my new tenants moved in, as it was only two rooms that are carpeted I went with the "build your own package" each room was quoted as $42 total of $84 then tax and $8 service...

Sears Brands / Slow website

Eric Duke on Aug 25, 2017
I was looking for a new dryer and chose their website to check what they offer. My internet connection is fine, so it was your fault. Your website could not stop loading. New and new pictures. Many errors, hard to look at interesting pictures, it always got back to the previous one. Hey...

Sears Home Repair / refrigerator

Tariq Malik on Aug 24, 2017
I am extremely dissatisfied with the Sears Home Plan. I signed up for this after a repair on my GE fridge in August of 2016. The repair person from Sears recommended I take this warranty because it will save me 50% on that particular job which normally would be $500, and for all future...

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