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Sears Brands Customer Care Service

Sears Brands, LLC

3333 Beverly Road
Hoffman Estates
United States - IL60179

Customer Support Phone Numbers

+1 847 286 2500(Sears Holdings Corporation) 2 10
+1 800 665 2127(Sears Home Services) 1 2

Sears Brands Complaints & Reviews

Sears Brands / Kenmore Elite Refrigerator

Bruce Ruggles on Jul 21, 2017
Purchased Kenmore Elite refrigerator on December 2016. Purchased master protection plan. June 15, 2017 refrigerator stopped working at 11:00 p.m. My wife set up an appointment online for MondayJune 19 in morning. 4 My Home cancelled that appointment without notifying us because they needed...

Sears / Sears Elite refrigerator

Kmcmurry on Jul 20, 2017
Compressor failure just out of the warranty period! Tech said it's very common and Sears, and the actual manufacturer LG know and are doing NOTHING about it. Was a very expensive fridge from SEARS as I'd always had very good luck with their products but NO MORE! Avoid Sears and LG product...

Sears / Delivery of my KitchenAid Range on 7-19-2017

Linda McCoart on Jul 20, 2017
Delivery team arrived late. Complained that I wasn't standing on porch waiting (92 degree heat). Drug my new KitchenAid range through my front yard (fresh dirt...with mole ridges) instead of going up my driveway...continued after asked not to do that. Brought dirt into my home and laughed...

Sears / kenmore elite refrigerator 2016

LHW513 on Jul 19, 2017
We purchased this refrigerator after researching it thoroughly. After 18 months our freezer stopped working, quickly followed by the refrigerator. We called Sears for service as some parts were still on warranty. We were scheduled for service a week later and we complained about going a...

Sears Brands / kenmore elite refrigerator

Sandra Luper-hill on Jul 18, 2017
I purchased a brand new top of the line Sears Kenmore Elite refrigerator Dec 2015. I have been very disappointed with this frig. The worst frig I have ever owned. The door bins are poorly constructed. Me, my husband and teenage granddaughter use the frig. Therefore it only gets normal wear...

Sears Home Services / craftsman garage door opener

Robert D. Scott on Jul 18, 2017
At the end of May 2017 I contacted Sears Home Services to set an appointment to repair my Craftsman Garage Door opener. I have a Master Protection Agreement and an appointment was scheduled for June 2, 2017. The technician arrived and determined that the logic board in the unit was bad and...

Sears / refrigerator

Sue Mullane on Jul 16, 2017
1. Bought Kenmore Refrigerator Model: Kenmore Elite Bottom Freezer: Model 795.74015.411. Bought September 2015 at Coronado Center, Albuquerque, NM...paid $2199.99. Bought Master Protection Plan (3-year) for $379.99. 2. Refrigerator broke down July 14, 2017 (still covered by protection...

Sears / refrigerator

amycole on Jul 14, 2017
Sears caused my 86 year old mother to have to live out of a cooler for three weeks due to the inefficiency of the service department and not getting a technician out to her home for a refrigerator repair. And, just today, she woke up to another water leakage on the floor due to the...

Sears Brands / mattress/box spring order

Jessica Ostrowsky on Jul 12, 2017
On June 11th I had a queen size box spring delivered to my home. Unfortunately it would not fit up my stairs. I immediately called Sears thinking that they would have no issue with me returning the box spring and buying a different one that would be suitable. Much to my frustration and...

Sears / kenmore dryer

Wiletta on Jul 11, 2017
Kenmore dryer, less than 1 year old, stopped working. Called Sears repair number, scheduled an appointment, one week out. One the day of my appointment, I left work early to make sure I was home in plenty of time. I never received a called or a service visit. When I called the same repair...

Sears / kenmore air conditioner (window unit) model#25370251015

jamell on Jul 10, 2017
I purchased an air conditioning unit on 01/01/2013 that came with a 5-year warranty. On May 16, 2017, I called to have the unit serviced as it was not cooling properly. A serviceman was scheduled to come out on June 6, 2017 and no one showed up. It was re-scheduled for 06/07, 06/07. They...

Sears / maytag washer bravos xl

liliana72 on Jul 9, 2017
I purchase this piece of crap from Sears, it does not wash clothes at all, I am asking them to exchange but they said since it is more than 30 days they won't do it, I call several times some tell me to take it to the store and exchange it but the store don't wanna do it, now I am stuck...

Sears / service repair for refrigerator

DavidvsSears on Jul 8, 2017
Initial repair for refrigerator was done on June 30 by tech # 0007435 - to fix the refrigerator section from freezing. The next day, and the following days it barely cooled at all and the freezer section was not freezing. Currently temp setting is at 9 for both sections and refrigerator...

Sears Brands / garden lawn tractor

Djhull on Jul 7, 2017
I purchased a service agreement when I purchased my DGS 6500 Craftsman garden/lawn tractor. I’ve even renewed the agreement several times. Big mistake. Originally Craftsman was the gold standard in Sears tools, but ever since Sears was bought out by K-Mart the quality and timeliness of the...

Sears Brands / refrigerator

Ellie Therrien on Jul 6, 2017
Don't ever buy another product from Sears. Especially an appliance, because they don't stand behind their products. I have a Kenmore bottom freezer refrigerator that I bought in 2011, not cheap either. Since then, the compressor has gone on it three times. It's just 6 year...

Sears Brands / four month old refrigerator not working.

Lorene Wood on Jul 5, 2017
Purchased a new refrigerator four months ago for my vacation rental. It is no longer working. After a placing service call, it will be three weeks before anyone can be onsite to determine the problem. After repeated calls to service rep. And their supervisor, unable to move service...

Sears Brands / women's simply styled pants

Lorraine Marcogliese on Jul 5, 2017
Hi This is the third pair of pants that I purchased at the Sears store in Stroudsburg PA (Stroud Mall). My daughter loves the feel and the fit of these pants, HOVERER, there seems to be a consistent problem with them. The information that I was able to locate on the inside tag of the pant...

Sears Brands / craftsman weed eater

Darral Mathena on Jul 4, 2017
I bought a craftsman weedeater from sears in Beckley wv crossroads mall. I paid $130. Took it home and put the proper gas it takes to get started and it would not start. So I took it back to sears to get a refund. They would not give me a refund. They offered to exchange it but I only had...

Sears Home Improvements / can not get the rebate

Olga Baykova on Jun 28, 2017
I purchased a HVAC system from Sears on May, 2. The sales person first gave me price that was about three thousand higher then we got from another company. To “ match the price”, he spent some time on the computer and “reduced the price” . We had to pay before- reduction- amount that wa...

Sears Brands / negligence in service - gas leak

Marcherie Vazquez on Jun 28, 2017
To whom it may concern, We purchased a Samsung washer and dryer from the Sears Outlet in Hazelwood, MO on June 17. This is the first time we come to the store and we thought we were going to get great value for our purchase. We received our appliances on June 26 and the service wa...

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