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Sears Brands Customer Care Service

Sears Brands, LLC

3333 Beverly Road
Hoffman Estates
United States - IL60179

Customer Support Phone Numbers

+1 847 286 2500(Sears Holdings Corporation) 1 4
+1 800 665 2127(Sears Home Services) 0 1

Sears Brands Complaints & Reviews

Sears Brands / beds and warranty claim (do not buy any bed from sears)

Andrew1979 on Apr 23, 2017
I purchased two Beautyrest Mattress, base and metal bed frame. I paid for them to be delivered and installed. The bed (mattress) we use all the time has started to sag in the middle. My wife and I continue to complain about bad back pain when we wake up. I called Sears and they asked me a...

Sears Brands / repair service/ misrepresentation

Natalie Morse on Apr 20, 2017
I was quoted on a deal with SEARS repair service to fix a dryer that I got off Craig's List. I was told that after I paid for the diagnostic's test for 90$ that the service was included but I might have to pay for the part. I was told something different on another day saying that it wa...

Sears / ears repair has not fixed our refrigerator after 3 visits same issue.

P Beckley on Apr 19, 2017
We have a refrigerator that is at the end of the 5 year warranty plan when it suddenly stopped working.. There is 5 year warranty on the entire sealed system. We scheduled a repair and received a few boxes in the mail full of parts... When the repair man came he only blew out the lines, He...

Sears Home Repairs / new kitchen, countertop, backsplash

upsetmichael on Apr 18, 2017
We ordered a new kitchen on jan7, 2017 work was suppose to be done by no later then march14 2017. It is now april 18 2017 and all we have is cabinets.No counter top or backsplash.Have tried to call for help many times with no results.No call backs. Then called the home office in chicago to...

Sears Brands / craftsman garden tractor item # 07120407000p model 20407

sierradawn on Apr 18, 2017
We ordered this to replace a garden tractor under the protection agreement. This tractor was supposed to have "turn tight and a lot of other options. The tractor we received had the model Number but no options. It mows the grass, goes forward and back and that is all. More over it ran for...

Sears Brands / Craftsman zero turn mower

GLR37803 on Apr 18, 2017
This thing has been a price of # from day one! The spring tensioner for the belts keeps coming off last year one of the things the blades mount to broke off I called sears home repair and was told that there was no one in my area who worked on them! So I had to pay for another shop to fix...

Sears / Very poor service

Laila on Apr 11, 2017
I used to buy a lot from Sears, but they have changed a lot! My last two orders were completely messed up and every time I contacted their customer service they blamed me and said that everything was only my fault. First order arrived wrong, second one was damaged and according to them I...

Sears / garden tractor

MCase on Apr 10, 2017
We have had 2 Sears garden tractors in the last 5 years and the frame has broken on both of them! Every time we have to spend more money on top of what they are willing to credit us and this time we have a grass catcher that cost 400.00 that is not going to fit ANYTHING. When the first...

Sears Outlet / Gas stove

Anne Snyder on Apr 7, 2017
On 3/24 I purchased a gas stove and refrigerator from the Sears Outlet in Richmond, Va. I requested delivery, installation, and removal of the old appliances. The store informed me the refrigerator could be delivered the following Monday, which it was; however their contract with the ga...

Sears Brands / Kenmore dehumidifier

Yvan Gauthier on Mar 29, 2017
I am in Canada and i an so upset thet i can't buy a part from sears parts direct, the part is not available from sears Canada but it is from Sears perts direct this part is important to make my KM70 dehumidifier work it cost $ 300. We buy products from all over the world and can't buy a...

Sears Auto Center / Service received/not received

dlamendola on Mar 27, 2017
I scheduled an appointment to have my car serviced for wheel alignment, balance and rotation. I purchased the "Lifetime Wheel Alignment" last year as I have with all of by vehicles in the past. I scheduled an appointment for Thursday March 16th at pm (One pm). Upon arrival I was told that...

Sears / Dishwasher

Dunlap714 on Mar 14, 2017
I will NEVER buy another thing from Sears. We purchased a dishwasher not even two years ago with a Maintenance Agreement. The Protection Agreement Department is worthless. You stay on hold for 30 minutes ever time you call. They also cut you off and you have to start over. If they put in a...

Sears / Avoid!

Trrein55 on Mar 9, 2017
I simply don't recommend Sears because of their terrible and poor quality and of course because of their so called support. If anything happens be prepared to be treated terribly by their support, these people will not help you and you will be left alone with all your problems. There i...

Sears / Craftsmen black steel two boots (Vader)

Arlenbonds on Mar 8, 2017
I got a pair of craftsman work boots a couple weeks ago and I am very very disappointed with them I have them laced as tight as they can be and which is making them curl where the laces start and they are getting looser every day and there not even broke in yet I have never had thi...

Sears / Dents of stairway wall during delivery

Abdul Waheed Khan on Mar 6, 2017
We ordered Washer Dryer through Sears Erin Mills Centre and it was delivered on time but delivery Guys were extremely rude and no cooperative. They made 2 dents on our stairway while during their work. They had no manners how to talk to the customers. They asked us to stay away from them...

Sears / Lack of delivery, lack of response, lack of customer service

ET9 on Mar 3, 2017
Here's the email I sent yesterday morning at 4:53am pacific time to james politeski, the vp of home appliances. I know it's a shocking thing to say but no response from this once great company that has disintegrated into a mockery of itself. Mr. Politeski, I ordered a hot water heater on...

Sears Brands / Washing machine repair

Sears Sucks A Lot on Mar 1, 2017
My older model heavy duty Maytag recently started leaking and I had a Sears repairman come out to take a look. He promptly and correctly identified the problem as a leaky hose. He just as quickly informed me that the washer was too old and he could not get the part to fix it. He was a nice...

Sears Holdings Corporation / Editing/proofreading job

akoureme on Mar 1, 2017
I am writing to report scamming activity/identity theft related to Sears Holdings Corporation, which was advertised as a job on Upwork. Someone online is pretending to be Stephan Zoll, representing Sears, and offering editing and writing jobs through Upwork. Clearly this person (or people...

Sears / This store is not to be trusted!

Kekks33 on Feb 27, 2017
We bought an oven from Sears three months ago and it was of a very poor quality. We tried to return it for a refund but Sears refused to accept it back. They claimed it was no longer their responsibility and said that there was nothing wrong with that oven. As I said before we bought it...

Sears / Work boots

Chuck Cody on Feb 22, 2017
Went to Sears to get some decent boots had purchased a pair a couple years before and was hoping to have the same good and comfortable boots to work with. First problem I had was I couldn't try on the shoe due to the placement of the security dye connecting the two shoes together. So since...

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