Menu
For Business Write a review File a complaint
CB Department Stores Sears Electric double wall ovens
Sears

Sears review: Electric double wall ovens 1

C
Author of the review
2:15 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have the Sears Master Protection Agreement & have had it for almost 30 years. In that time, I have filed 2 claims for product replacement. The first was for a refrigerator. It needed new door gaskets, but they weren't made any more. It took 2 months to get a new refrigerator. The second claim was for my electric wall double ovens, which are 30 years old. I called Sears on 7/8/2024 that my ovens started beeping F1. I was told that Sears did not have a technician for my ovens & for me to call a local company, which I did. I was told I would be reimbursed for the charge. The local technician checked my ovens & said the main circuit board was the problem, but the part was no longer available. So I sent Sears all the paper work. After 2 weeks I hadn't heard anything, so I called again & was told they were working on it. Since then every time I call, which is at least once a week, the reimbursement dept, I'm told different stories. They didn't receive the paper work. After I give them the claim number, they found it. They are expediting my claim. I was told this no less then 15 times. "Call back on Monday", or "call back on Friday." No one is working on my claim, regardless of what I'm being told. It is now September 30th & still no resolution to my problem. I don't know why I can't get satisfaction with their Master Protection Agreement. I would appreciate some response from you. Thank you.
Sincerely,
Creighton Kennedy
9684 E. Skinner Dr.
Scottsdale, AZ 85262

Desired outcome: 2 new wall double ovens or a coupon where I can order what I want.

Confidential Information Hidden: This section contains confidential information visible to verified Sears representatives only. If you are affiliated with Sears, please claim your business to access these details.

1 comments
Add a comment
R
R
R. Boyer
Oct 02, 2024 7:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Immediately escalate your complaint by contacting Sears' corporate office, detailing your long history with the Sears Master Protection Agreement and your unresolved oven replacement claim from July 2024. Include the claim number and reference the numerous times you've called without resolution. Request immediate action and a timeline for reimbursement or product replacement. If Sears fails to respond, consider filing a complaint with consumer protection agencies or seeking legal advice. Keep all records of communication for future reference.

More Sears reviews & complaints

Sears - customer service department 972
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - Poor quality product! 158
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - Terrible company! 187
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - Dept of energy agreement does not compensate me properly 85
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - it should be named the die easy battery 39
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - buyer beware/contracts changed 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Sears Contacts

  2. Sears phone numbers
    +1 (847) 286-2500
    +1 (847) 286-2500
    Click up if you have successfully reached Sears by calling +1 (847) 286-2500 phone number 2 2 users reported that they have successfully reached Sears by calling +1 (847) 286-2500 phone number Click down if you have unsuccessfully reached Sears by calling +1 (847) 286-2500 phone number 12 12 users reported that they have UNsuccessfully reached Sears by calling +1 (847) 286-2500 phone number
    +1 (800) 665-2127
    +1 (800) 665-2127
    Click up if you have successfully reached Sears by calling +1 (800) 665-2127 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (800) 665-2127 phone number Click down if you have unsuccessfully reached Sears by calling +1 (800) 665-2127 phone number 4 4 users reported that they have UNsuccessfully reached Sears by calling +1 (800) 665-2127 phone number
    Sears Home Services
    +1 (866) 850-0518
    +1 (866) 850-0518
    Click up if you have successfully reached Sears by calling +1 (866) 850-0518 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (866) 850-0518 phone number Click down if you have unsuccessfully reached Sears by calling +1 (866) 850-0518 phone number 1 1 users reported that they have UNsuccessfully reached Sears by calling +1 (866) 850-0518 phone number
    New Orders
    +1 (877) 550-9254
    +1 (877) 550-9254
    Click up if you have successfully reached Sears by calling +1 (877) 550-9254 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (877) 550-9254 phone number Click down if you have unsuccessfully reached Sears by calling +1 (877) 550-9254 phone number 1 1 users reported that they have UNsuccessfully reached Sears by calling +1 (877) 550-9254 phone number
    Existing Orders
    +52 55 3628 3920
    +52 55 3628 3920
    Click up if you have successfully reached Sears by calling +52 55 3628 3920 phone number 0 0 users reported that they have successfully reached Sears by calling +52 55 3628 3920 phone number Click down if you have unsuccessfully reached Sears by calling +52 55 3628 3920 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +52 55 3628 3920 phone number
    Customer Service
    +1 27226
    +1 27226
    Click up if you have successfully reached Sears by calling +1 27226 phone number 0 0 users reported that they have successfully reached Sears by calling +1 27226 phone number Click down if you have unsuccessfully reached Sears by calling +1 27226 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +1 27226 phone number
    Text subscription
    More phone numbers
  3. Sears emails
  4. Sears address
    3333 Beverly Road, Hoffman Estates, Illinois, 60179, United States
  5. Sears social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 02, 2024
Sears Category
Sears is ranked 15 among 67 companies in the Department Stores category