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Master protection asgreement on refrigerator
Complaint on delayed repair service I have a sears master protection plan on my refrigerator contract number [protected]. I am completely frustrated and upset with the service under this contract, I reported my refrigerator problems of causing circuit breakers to trip on 20 October 2023, The next day I reported the unit completely quit freezing and...
Read full review of SearsFailure to honor protection agreement /tech dangerous to family
My refrigerator stopped working late October 14/early October 15, 2023. Sears approved $500 for an Alternate Service Provider late October 15 as agent stated they had no repair person in our area. I had a local repair company come out Monday, October 16th. They charged $100 to inspect refrigerator and found compressor bad. They provided written estimate to...
Read full review of SearsRepair
I received service on 10/8/2023 for my GE Cafe series oven. The technician did not have the part (Igniter) available for repair. The part was ordered and received by me shortly thereafter. Technician returned to complete the repair and upon opening the parts package found the igniter broken. Technician reordered 2 igniters. Both received in a timely manner...
Read full review of SearsSears master protection agreement
DO NOT BUY the Sears Master protection Agreement it is NOT worth the paper it is written on! Our Freezer broke down so we called Sears (actually a company answering for them in INDIA) to report the issue. a week later a technician showed up to verify the freezer was broken so he ordered parts. a few weeks later the parts arrived so the technician installed...
Read full review of SearsKenmore Elite Refrigerator
My Kenmore Elite frig stopped working. Called Sears they told me ONLY the compressor was still on warranty and they had to send their own tech out to verify. And if it was the compressor, it would be mailed within 3-5 business days. That was the first lie. The tech that came did an invoice for $1,379.40 which included the cost for the compressor and he called his supervisor and after, I was asked for payment. I told him I was only paying him for the service call because he did not have the parts with him to fix the frig. Why the heck I'm paying you for a service upfront and you have not -did the work so his supervisor told him to decline the invoice. SICK OF GIVEN THE RUN AROUND
Desired outcome: I want my refrigerator fixed. They can mail me the compressor like they said initially to get my frig fixed that's been out over a month. RESQUESTING to speak with a rep that can help get this resolved!Cell #[protected] PLEASE HELP
Sears Home Service Appliance Repair policiy
Recently we scheduled a service call for a 12-year-old Kenmore Elite microwave. The service tech said he could order parts but it probably wouldn't fix the issue and we should just buy a new one. Then, he noted we "declined service" so we'd have to pay the $250 service fee for him to walk through the door. We didn't decline service...he said it probably couldn't be fixed even with the parts we would pay for to the tune of $400+. Why on earth would we agree to purchase parts and labor if it could not be fixed? Why should we pay for a "service call" when no service was performed? There is no option with Chat on the website and no phone number that connects to an actual person. Very poor customer service and we'll never call them again. This may be one of the worst examples of customer service we've ever experienced. We believe we should be refunded the service fee since the tech said what he might be able to do probably would not solve the problem.
Desired outcome: refund of service fee
Refrigerator warranty service kenmore elite
Refrigerator stopped working 9/7/23 1st appt by Sears Service 9/20/23 from 8A—5P Technician showed up at 4:15PM to say, “I know what it is, it is the compressor for this particular model. I’ve had to replace 200 of these compressors in this refrigerator. I’ll order the part and first appt back is 9/29/23” Compressor arrived at my home 9/22/2023. 9/29/23...
Read full review of SearsIrreparable washer & shattered trust.
My family have been loyal SEARS customers for generations. I spent summers in a SEARS catalog family home in the Catskill mountains, SEARS did my auto repairs and maintenance and so on until they shuttered a few years back. My dad still has a workshop full of Craftsman tools. Need I go on? Mostly smooth transactions for decades on end, I had no reason to...
Read full review of SearsMaster Protection Agreement
The Customer Service department is basically inaccessible. Every number I am given results in the same automated maze. Any email sent is returned with
a message that it is unmonitored.
I need to talk to someone who can help me fix my voided rental approval and begin a new one. I have been renting since Mid-August and my part is still on back order.
Online chat connects you to people who are unable to help...but it's the only way to interact with a human.
I need an email that I can send attachments to. Error messages.
Master Protection Agreement Rental Reimbursement claim #797620 - review history...this is the latest one that won't allow me to upload a receipt.
Claimed loss: Rental Reimbursement for refrigerator while waiting on a part. Renting since 8/17/23.
Desired outcome: Reinstate the voided claim, or back date a new one that I can submit my rental bills to for reimbursement.
Master protection not providing repair
I have a Master protection agreement on my Kenmore appliances. My washer needs repaired. I had an appt scheduled for 10/21/23 -2 weeks from call then rescheduled 11/2 then reschedule now to 11/14. I am very upset at these delays. I need my washer repaired. No one in the repair section will do anything for me. This is not acceptable. Ursula Morgan 5225 Royal Drive Mechanicsburg PA 17055 [protected]
Desired outcome: Repaired washer now not on the 14th but now or next couple of days.
No reply on after weeks on a repair dispute filed 10/10/2023, with Lela.
Sears sent a tech on 9/25/23 to diagnose why my fridge. That seemed to maybe lost freeon . As it was not cold. All my food was thawed ,over $500.00 worth. The tech Conrad was very kind ,but said the compressor blew and would cost $1700.00 .Plus had to be ordered ,which would take up to 10days. Iam 88 and only had this frig from sears 6yrs. And it was a very...
Read full review of SearsAppliance repair
I have a combination microwave oven appliance from Kenmore. I called Sears Home Services, who sent a technician out to diagnose the problem, he ordered a part, weeks later returned to install it, didn’t fix it, ordered a second part, weeks later installed it, didn’t work, ordered a third part, same result. His final analysis was they no longer make the part needed, so he initiated a 100% refund (less the $99.00 diagnostic fee. ) We paid $716.18, and are due a refund of $617.18. The service rep took each part and returned them each of the 3 times. He initiated the refund on 9/29/23. I have followed up numerous times, each time assured it was escalated and would be refunded to my credit card, but it has not! Please help me get my refund!
Claimed loss: $617.18
Desired outcome: I want a Refund to my credit card in the amount of $617.18 (agreed to pay $99.00 diagnostic fee from the original $716.18 paid)
Refrigerator repair never happening
Representative assesed problem with refrigerator, suggested repair and ordered parts.
Parts received and repair scheduled, waited all day and no one showed up, no call, no communication at all. Tried to contact Sears, only got phone tree stating my appointment was in the past. Rescheduled. Again, no one showed up, received a text saying repair would show up at twenty to one AM the next morning. This was not only unacceptable but rediculas. Another text the next day setting an appointment a month in the future. Still Unacceptable. I tried three differen phone numbers and got the same phone tree with no one to talk to, couldn't leave a message and feel totally disrespected. You waisted my time for two full days and now will not talk to me after I gave you full payment. When I try to cancel you insinuate that the contract has been fulfilled. Also not acceptable. Contact me.
Desired outcome: Take your parts back and give me a full refund, or at least contact me.
Repair for fridge/freezer
Was told tech will call before coming since window is 8am - 5pm. This allows for me to call a neighbor to let tech in if I have Dr. appt or have to work. Sept. 4 23 set up appt for Sept 6th. Had Dr. appt. tech did not call before coming so neighbor was not there to let him in. Got home at 10:30 requested a go back. Advised tech WILL come back. never...
Read full review of SearsWashing machine service
Contract # [protected]
Service #SCCR8385FC8B
I had a tech from HH appliance on Monday September 11, 2023 visit to check our washer that was leaking & ruining my celling. After checking my washer he told us it was a plumbing issue. I called a plumber & he checked the plumbing and said it was not a plumbing issue. $150.00 for the visit and a hole in our ceiling & no results on our problem. My son in law came to visit and checked it out and it turned out to be the seal on the washing machine was torn. The tech came back only because I called to complain took pictures & never got back to us with an answer. I just called back today October 18, 2023 over a month later and left a message wondering about the status of the service & finally got a call back. from the HH appliance company to tell me the part is not covered. Terrible service and would like to know why it took so long to get results. My washing machine still needs to be fixed.
Desired outcome: Washing machine still not fixed. I wish someone would have gotten to us sooner. I would have dealt with my problem differently. Terrible service and C/S
credit refund
I ordered a refrigerator 9/3/23 #[protected], About Oct 1 I cancelled the order because Sears had delayed the delivery date on me 4 times. I asked that my credit card be credited with the $2721 that was charged to my card on September 6. I was told that the credit would appear by Oct 16. To date that has NOT been refunded. I just tried trying to resolve the problem online and was told thru Just Answer that they needed to charge by card $5.00 to get the problem resolved, but my credit card sent me a notification that Just Answer had tried to charge my card $55, so I logged off.
Betty Prentice
Desired outcome: I wish the original charge of $2721 to be credited back to my credit card immediately.
Incomplete repair on bosch dishwasher
On May 10, 2023, I contracted with Sears Repair fix my Bosch Dishwasher. Service Date was 5/10/23, Service Order Number [protected], Service Unit Number 0007323. The Total Cost was $168.99. Service repair did solve the problem. June 5, 2023, Service was done on Bosch Dishwasher, order number [protected]. The dishwasher still didn't clean the dishes. July...
Read full review of SearsI wanted to purchase a sears protection plan for 4 rental properties and 3 appliances in each property.
When I called and complained within the first three (3) days I told them to cancel my order completely since I didn't request the Plan for my own personal house. They said they would honor my request and then they sent me the contract which said it would expire in 2024 not 2023. So again Sears Plays its games of BAIT N SWITCH when my property was not a requested address. When I called they said they didn't have the recording where I requested a total refund of my money $766.67. I do have the proof of the conversation and will seek to hire a lawyer if I do not get my entire payment back. I have written to the BBB and am waiting for a response. Time is of the Essence and since I didn't request the Plan for my one property Why does Sears lie and changed the entire request I paid for. It is disheartening when all my appliances are from Sears and I use to love to purchase items from them. Now I do not ever intend to buy anything from Sears because of the thievery that is going on. The young man just wanted to make the sale and then forwarded the wrong address on the contract. Now they want to only refund me a portion of what I paid because they made the mistake. I want full reimbursement of $766.67.
Desired outcome: Please Credit the entire amount I paid ($766.67) for when I requested three appliances in four rental properties. Totaling 12 appliances.
Repair on whirlpool dishwasher rescheduled service four consecutive days (and counting)!
Service tech arrived for original first repair/assessment of repair. Tech determined that three parts needed to be replaced. Technician ordered parts during that first visit and scheduled my follow-up repair once parts were delivered to my home. Parts arrived well in advance as ordered. Date for scheduled repair and I received a call from a different technician that they were on the way to my house for the scheduled repair. I told the technician in the phone tgat I had requested that he not be scheduled for repairs for my appliances/didn't like his work. He said he could reschedule my appointment and I said that I did NOT want to reschedule. He rescheduled me any way and I continue to have problems getting accurate responses from customer svc when I call for answers. Keep getting rescheduled four consecutive days and I have not received a definite answer if tech is coming out today or not.
Desired outcome: I would like to have the new parts installed to repair the dishwasher. Also would like better customer service and accuracy from customer service!
Bosch dishwasher built-in
Wyvone & Glenn Haymon Service Order Number: [protected] Service Unit Number: 0007323 May 10, 2023 !. Sears Came out and Clean and Maintain Service because the dishwasher had stopped cleaning the dishes for $168.99. Disher still wasn't working properly! June 1, 2023 2. Bought into the Sears Home Warranty Program. August 5, 2023 3. The repair appointment...
Read full review of SearsAbout Sears
Sears Customer Reviews Overview
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.
9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.
Overview of Sears complaint handling
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Sears contacts
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Sears phone numbers+1 (847) 286-2500+1 (847) 286-2500Click up if you have successfully reached Sears by calling +1 (847) 286-2500 phone number 2 2 users reported that they have successfully reached Sears by calling +1 (847) 286-2500 phone number Click up if you have UNsuccessfully reached Sears by calling +1 (847) 286-2500 phone number 3 3 users reported that they have UNsuccessfully reached Sears by calling +1 (847) 286-2500 phone number+1 (800) 665-2127+1 (800) 665-2127Click up if you have successfully reached Sears by calling +1 (800) 665-2127 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (800) 665-2127 phone number Click up if you have UNsuccessfully reached Sears by calling +1 (800) 665-2127 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +1 (800) 665-2127 phone numberSears Home Services+1 (866) 850-0518+1 (866) 850-0518Click up if you have successfully reached Sears by calling +1 (866) 850-0518 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (866) 850-0518 phone number Click up if you have UNsuccessfully reached Sears by calling +1 (866) 850-0518 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +1 (866) 850-0518 phone numberNew Orders+1 (877) 550-9254+1 (877) 550-9254Click up if you have successfully reached Sears by calling +1 (877) 550-9254 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (877) 550-9254 phone number Click up if you have UNsuccessfully reached Sears by calling +1 (877) 550-9254 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +1 (877) 550-9254 phone numberExisting Orders
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Sears emailssearscares@searshc.com100%Confidence score: 100%Supportwebmaster@customerservice.sears.com100%Confidence score: 100%Supportsearsservice@searshc.com100%Confidence score: 100%Support
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Sears address3333 Beverly Road, Hoffman Estates, Illinois, 60179, United States
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Sears social media
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