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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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Newest Sears reviews & complaints

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8:40 pm EST
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Sears unethical behaviour by employer

On 14th december 2015, i, shahina prasla writing this letter to inform the board of sears canada. Employers at sears treated very unlawful and misbehaviour with me because I didn't told them I was married after started working at sears regina. They shouted at me I felt really bad as so big company like sears have no right for there employees and they also charged me for all employee discount and told be you are fraud in front of every employee please kindly at action towards this action

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2:06 pm EST
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Sears kenmore elite 29.8 cu. ft. french door bottom-freezer refrigerator

There must be a design flaw in this product. Ive had mine for less than six months and it has had serious issues with odors. I can see why so many people are complaining, the smell is awful. NOTE, I have nothing that is old or rotting in either the freezer and refrigerator. It is a very frustrating problem and I have tried many things to remedy this. I took everything out of the freezer, cleaned all surfaces of the freezer compartment., cleaned all surfaces of the inside of the refrigerator compartment. Left the freezer empty after this and it STILL stinks, it is not as stinky at first but, after a few days the smell gets worse. I am wondering if I can return it and if so, HOW?

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3:38 pm EST

Sears washing machine installation

Installer contracted by Sears to bring and install washer, cross threaded the water intake hose causing a leak. The leak behind washer seeped into floor and wall creating mold resulting on over $5000.00 in damage and related costs. A claim was filed with the Sears insurance company Sedgwick who referred the claim to the contract installer. The installer filed a claim with their insurance which remains unpaid unpaid over two months after the repair work. I have had to cover the payment to avoid credit report damage. Since I have no contractual relationship with the installer, Sears should reimburse me for for the damages and then deal with their subcontractor for repayment

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3:32 pm EST
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Sears kenmore range

Purchased a Kenmore range in 2013. Worked fine, until November 2015 when it caught fire in the oven and fried the circuit board. The outside of this oven was so hot, we could not touch it for at least a hour. There was flame inside the oven, which was set for 350 degrees. There was a burnt wire/rubber smell which caused us to open all the windows to rid of the smell. I called Sears service and was told that because there was no warranty left on this item, it would not be covered, and we did not purchase extended warranty. Fair enough, but I said I do not believe it to be a warranty issue, but a malfunction. I went online and found out from other consumers that this is an ongoing issue with Sears and that it is called runaway temperature. This is where the oven is set at a certain temperature, but the temperature increases until it blows the circuit board. Yes, that is what happened to us. Received a call back from Sears service, however, the number that was left for us to call back is incorrect so now trying to track down the correct number. Funny part of this story is that we received a call from Sears today, December 10/15 asking if we would like to purchase extended warranty on our Kenmore range that we purchased in 2013.. LOL.. not likely it is in the garbage dump. No more Sears products for this family.

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11:30 pm EST

Sears mattress warranty

I bought two twin mattresses in 2012, and on one of the mattress three sprang came out of the mattress. I called the warranty department, and was told to send some pictures, and soon after I was denied because they claimed my mattress had a stain. I knew that wasn't true because I always put mattress covers on all of my mattresses. When I called the warranty department again, the young lady I spoke with said she didn't see any stains and she said that they might have mistaken the sprangs for stains, and she told me to email two picturest. She also said that someone type in the computer that I complained about my mattress sunk down, and i told her when I called I was complaining about the three sprang that came through the mattress, so when I first sent the pictures of the mattress I took a picture of the three springs. I emailed the pictures of the mattress and I don't know if they look at the most recent pictures but was told i was denied. I have been buying from Sears for years, i bought a tractor, clothes, washer machine, dryer, lawn mower, snow blower, edger, wet vacuum, and many more. Know since this has happened, I closed both of my sears credit card accounts, and had my mom and aunt do the same, and I also told my family and friends to stop shopping at Sears because they don't honor their warranties. I am very disappointed at Sears and I will never shop there again. I hated that I spent my hard working money on those mattress.

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Judilynne
, US
Dec 09, 2015 11:40 pm EST
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Beware of Sears mattress warranty, they will tell you anything to keep from replacing your mattress.

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11:54 am EST
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Sears customer service (or lack of)

I was in this parts store on Thursday, Nov. 3, 2015 and "served" by a Native woman - do not know her name but she is probably the only native woman there. Not sure if she was having a bad day or not but she presented me with the WORST customer "service" that I have ever experienced in my 67 years. I had purchased a Craftsman drill about 10 yrs. ago and either the battery or the charger does not work. When I inquired about my problem I was rudely told by her that "We don't make parts for these any longer". What happened to your lifetime guarantee on tools? I then required a part for a dishwasher that I had purchased in July and was only hooked up for 2 weeks due to renos that I am doing. I showed her the part and had the Model & Serial numbers with me. She - again very rudely - asked me for the name of the part. I replied that I am not a dishwasher repairperson and this is why I brought in the part & numbers. She (hopefully) found the part number and it will be in? She did not tell me that part. I also had a question regarding venetian blinds that I had ordered in July. 2 of them came and I require 1" to be cut off these blinds. When I inquired about this she - again, very rudely - told me to go back to the store where I bought them as they don't do blinds any longer. While she was telling me this, she was walking way from me to deal with another customer and then made a snarky remark to the male customer about me. Maybe you can tell me why I was not able to get replacement parts for my drill and I would like to know where I'm to go regarding getting these blinds cut. By the way - they were ordered over the phone - I did not buy them in a store. I would also like to know what you plan on doing about the way this "woman" treats Sears customers. I have been a loyal customer of Sears for over 50 years and I have also worked in Customer Service for over 50 years and this is NO way to treat a customer - whether you like them or not. This "woman" does not have ONE Customer Service bone in her body and should either be required to take some Customer Service courses or be fired. I would appreciate a reply ASAP regarding this matter. Thank you Linda Mackenzie H - [protected] C - [protected] PO Box 417 Standard, AB T0J 3G0 [protected]@hotmail.com

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7:11 pm EST

Sears layaway

I put items on layaway September 5th 2015 and had the order paid in full on November 2nd. order [protected] I have had to contact sears six times trying to just get a refund after all this mess. All I keep hearing from them is they will contact mi in 24 hours to resolve this. Well as of today I have not got any e-mail or phone call. I just want my full refund with no charges due to there mistakes. I have never had such a huge problem from any company before. I will never go into or shop online with sears again, What A Huge Disappointment.

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9:32 am EST
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Sears service and delivery

I did an order on line for sportcraft 13-in-1 combo game table -48'' on 11/28/15. Also portable Bluetooth speakers and 25 piece stainless mega mega cookware set. The speakers and cookware were cancelled by sears for some reason. I called the sears company and gave my order number and has gone down hill since then. Numerous calls with no return calls, half a dozen agents later and/or supervisors later let me I was to receive sportcraft and not the other cancelled items . So my delivery came and it was a 6' 5'' Christmas tree and not the game. More conversations with the sears agents and I was told to take the tree to the nearest and drop off the tree and/or have Ups pick up the tree for credit and a 10% credit for mistake made by the Sears company. Order was [protected] it has my name, phone number and email address. I asked for the product I ordered and it has gone up in price .I' m suppose to pay difference and go out of my way for your mistake. The Christmas is valued at $199.99 and the price for what I paid game was $84.99 .I also had trouble with English speaking agents. Why can't I just get what I paid for? It's not my fault the wrong item was sent. Thanks For Ruining Our Christmas.

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7:01 pm EST
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Sears wrong tires put on my suv - (dangerous) not sufficient for weight load of my suv

I had new tires put on my Ford Expedition EL on 11/08/2012 at the Sears Auto Center in Gainesville, FL. The manager showed me the tires I needed and I picked out the ones that had the black lettering with white trim. I paid $817.83 total and then get my truck after they were done and they had put all black tires on. The manager said he would call me back and get the right ones put back on. I never heard from him. I had just had twins on 9/11/12 so I was exhausted and honestly didn't have time to argue about tires. I called back once and he was supposed to call me back but never did. Time went on and today, 12/4/15, I noticed that my tires were cracking. it's exactly 3 years later. I called because I remember them telling me about my tires (Goodyear) having a warranty. I told the guy that answered the phone that I had noticed some cracks and that my invoice states a 60k warranty and then he goes on about how Florida's UV rays are higher, etc... I said, so basically, you're telling me there is no warranty. Then he gets argumentative with me and tells me that he did not say that. I called a well known tire company that came highly recommended and took my truck to them only to find out that I'VE BEEN DRIVING ON EXTRMEMELY DANGEROUS TIRES FOR 3 YEARS WITH 4 CHILDREN! THEY PUT CAR TIRES ON MY TRUCK. The tires they put on my truck are not made to carry the load of my truck by itself, without a person in it! Needless to say, I got the right tires put on my truck today and I will NEVER RECOMMEND SEARS AUTOMOTIVE EVERY AGAIN! They put my family in danger and ripped me off, as far as I'm concerned.

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4:51 pm EST

Sears master protection warranty

We have bought a whirlpool side by side, we bought the 5 yr. Master protection and service plan . The fridge is covered 1 more yr. The compressor went out, they sent a repair man out he in seconds said there was mice infestation and left, I had my phone with me so I took pictures because that was a lie . I then called sears and told them what just happened they said how sorry and they would send someone . It has been now 11 weeks and I have had the repair dept. 5 times someone was coming I've had 5 wait no show no calls and when I call they tell me order complete 5 weeks later a second man shows up and says he see's no sign of mice infestation yet he says he has to order compressor it will 7-10 days . Here we are still no fridge the protection and insurance bought is a scam, I lost 420.00 in food and 2, 000 plus fridge . One very unhappy never again customer of sears

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3:39 pm EST
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Sears kenmore elite top load washing machine

I also have a Kenmore Elite washing machine that started rusting after the 90 day warranty. It started rusting around the Bleach dispenser first and now is rusting around the top lid and hinges. The paint flakes off and causes rust stains on clothes. Looks like from reading the complaints this is a common issue that looks like a manufacturing defect. A washing machine that cost 1K shouldn't start rusting apart in less than 3 years if you ask me. Can someone help me get in touch with someone to get this resolved. Rodney from Bama

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8:34 pm EST

Sears 250a battery charger

Nov. 8th, 2015 We placed a order at the Logan, Utah store for Gold 250a wheeled battery charger at 39.99. When they shipped to store they were not as described. Carlos took alot of time to get the chargers that we ordered. That same day we came home and ordered 3 more chargers and they were ordered on the phone. They told me the decription and the item I ordered, They came and were the wrong chargers. They sent a small 3 amp charger.I have called numerous times and was promised that we would get the chargers that were discribed. Nov 30th called again for the 4th time..always saying they would send what I ordered and wait for emails which has been going on since Nov. 12th. We have been a customer for over 40 years..never have we been put off and been told that they don't stand behind their ad and to return and order them again. Sears put a wrong stock number with a picture and description. Which is now my fault. Sears doesn't stand behind the consumer.

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3:45 pm EST
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Sears repair service

Sears should be ashamed of itself. I had grown up with the idea that if you wanted quality service and appliances, Sears was the place to go. I can’t remember how many people over the years I have told that too. I think back to the Sears craftsman tools and the overall image in the past. Sad to say this is no longer the case. We bought a washer and a dryer through Sears. We had many choices on where to go to buy the appliances. I unfortunately told my wife to go nowhere else but Sears as they are the best. How I now regret this decision. Our dryer has been going out. We bought the extended warranted just in case this situation came up. Again, the thought process is Sears is the best and will take care of things. They come out in October and tell us one problem for the dryer and put us way out into December (Dec 10). It turns out it is a motor. We got the part a few days later. Now the dryer is completely out. I called to advise Sears the dryer is needing repaired. I live in the Midwest (Iowa) and roads are icy. With 4 kids we are always doing laundry, several loads a day, and do not want to go to the laundry mat to do this and this is why I pay for the extended warranty. When I first called, I got an agent in the Philippines and I immediately asked for a supervisor. She was nice and polite. When I got the supervisor, Claire, employee ID 914356, things got ugly. I asked if she could see if they could check to see if could move this up and advised of the situation. No empathy really. Just told the chance to move this up would be ‘NONE’. Due to her curtness, I asked to speak to her manager. She said her manager’s name was Vegel. Would give me nothing else and said Vegel had no phone. Really? Absolutely refused to give me a phone number or a call back from Vegel. Extremely rude. I called the Customer Service line and politely advised of what was going on and was hung up on. I called back again and got Leeona the next time. Congratulations to Leeona as she could speak fluent English. I was much impressed at this moment. Because I did not fit the definition of hardship so to speak, I had no chance to be moved up. So I asked I have to go to a Laundromat for my clothes even though paying for the extended warranty. I was told ‘Yes’. The end result was too bad how sad, can’t help you, but you can cancel your extended warranty if you want to. My take on this is Sears should be totally ashamed of themselves. Getting agents in the Philippines and the United States that could not speak English very well is not a good start and it went downhill from there with the horrible customer service. I have spent thousands and thousands of dollars at Sears because of the PRIOR image I had of Sears. I am not trying to ask for something above and beyond but what was just. I have bought appliances, exercise equipment and many items there. This all ends now. I realize I am just one customer in the many of millions of Sears and no big loss, but I plan to let all I know the experience I had today. You can thank Claire for this. I also plan to contact the BBB. Signed an EX Sears buyer of products and services. Todd

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1:11 pm EST

Sears beautyrest mattress

I Purchased a mattress and box springs in 2013. The mattress stated to get deep humps in it, but we thought it might just be a little bump because it was on one side then they began to develop humps on the other side. . I t got worst. We contacted Sears and they to the Sears Mattress Warranty Department ( SMWD). The SMWD sent instructions which included taking the mattress off the bed, take a picture of the foundation, take photos per instruction that included a string and ruler-yikes! We are 71 and 76 respectively and in no condition to be moving a Cal king mattress. Complained- thy said okay just take the picture. The picture wasn't right. I the asked for s store rep to come and take a look... never heard back. The wrote to the President of Sears asking to let us who to contact in the store - no answer. I see some other complaints here that a store rep was sent- not sure why we did not get a rep to come out. All I know is that a $1, 100 mattress should last more than 14 months. I am contacting my credit card company to reverse this charge.

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11:46 am EST
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Sears full synthetic oil change

Sears Auto Center advertised a $44.99 "Full Synthetic Oil Change" online. Ad www.searsauto.com/Oil-Change‎ //Call Sears for our $44.99 special. I followed the link to Sears Auto Center's website, which offered a 'SynPower Oil Change' @ $69.99, reduced to $49.99. While making an online appointment, I was asked what kind of car I had (2014 FIAT 500L, 4 cyl.). I made an online appointment for the $69.99 SynPower oil change. (SynPower refers to Valvoline Full Synthetic SYNPower motor oil). I then called the local store (La Jolla, CA) and was told the oil change would be approximately $130! I asked to speak to the manager, Christina, who told me that "for my car" the oil change would be higher. Hmmm. When I asked why, she explained that (a) My car takes 5 quarts of oil. (Per FIAT's website, it takes 4.) (b) SYNPower is not available in 40W, the oil weight required by my car. (It is sold, at $35 per GALLON, at WalMart.) (c) The oil and filter would have to be ordered as they were not in stock. It would take several hours to get the oil and parts to the store. I asked if I could bring the oil and filter, and was told no, I could not. The upshot of this is that an oil change advertised at $44.99 was upsold $100. An ordinary oil available at approx. $8 per quart, and a filter which sells for $4-7 at Auto Zone, are being offered as a "deal" by Sears Auto Center for approx. $130. Along with a healthy dose of good old BS. Don't buy it. Shame on Sears for trading on their well known and formerly honorable name in this shameful and dishonest fashion.

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john90123
, US
Dec 02, 2015 1:24 pm EST

don't buy a piece of junk fiat! no one wants to work on that junk

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10:11 am EST

Sears product not shipped

I ordered 1.5 cu. ft. Countertop Microwave w/ Grill Function Stainless Steel Sears item# 57153 | Mfr model# KCMC1575BSS Order Id#: [protected] on November 20, 2015 and paid for it via my Paypal account. Purchased Items $307.74Items Total $28.46Shipping $337.91Pre Tax Total $18.46Tax $356.37 This order has not been shipped to me and apparently is still at the West Palm Beach, FL, Outlet store. Could someone please help. I have called customer service and the store several times and no one can give my any answers as to what is going on with my order. I have left messages for the Manager of that store to call me, no call back. Please ship this item or cancel order and refund my money. Thank you, Scott W Kissner

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10:13 am EST
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Sears kenmore refrigerator-freezer model 60412

Date of Purchase October 19TH, 2015 Delivered to my house November 6TH, 2015 and plugged in for the first time. Order number: [protected] Sales Check: [protected] Product Kenmore Refrigerator-Freezer Model #60412, 18.0 Cubic Feet. From the first time I plugged this unit in, and waited for it to get to, ("operating temp."), it never got to the right temp. in the Refrigerator or Freezer! I have a thermometer inside and it is ALWAYS too cold in the Freezer, (frosts and ices up), and the Refrigerator is too hot! The air flow is open, etc. I want this piece of junk picked up and a refund issued. I purchased this on-line at: Sears.com. Brand new! Thank you, Susan Hahn Keaau, HI

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6:35 pm EST

Sears kenmore elite fridge. model [protected]

Have the same issue. Bought a Kenmore Elite side by side model 106.51173 310 about 1 year ago. The smell is horrible and is coming from the bottom of the fridge in the back and is being blown out by fan. I am extremely unhappy since we spent a couple of thousand on this fridge and it's less than a year...plus I still have not found a answer anywhere what this smell is. Can someone please help😡

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Marci d
, US
Jul 27, 2016 11:32 am EDT

I'm having the very same issue. It smells sort of like vinegar. I have scrubbed it from top to bottom. There is not a drip pan to clean. I also would like to know what this odor is and how to get rid of it.

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7:18 pm EST
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Sears kenmore refrigerator 18 cu. ft.

I purchased at Sears.com a Kenmore 18 cu. ft. white refrigerator. It does not keep cold and then too cold in the Freezer! It has a Frost build-up in the freezer like it is an old model that needs to defrosted by "hand". They say I can't return it. I bought it on-line on October 19, 2015. They couldn't deliver it until 11/06/2015. They say 30 day return policy and count from when I purchased it, not when I actually got it! I want Sears to pick this up and I will get a different one. Order number: [protected], Sales check: [protected]

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10:15 pm EST

Sears bait & switch tires ordered on-line

I ordered & paid up front for a set of Hankook Dynapro AT-M 265/75-16 light truck tires last week, but Sears refused to install them. Even though Hankook clearly says that these tires are designed to fit 7" to 9" wide rims, Sears Auto in Waldorf MD claimed that they couldn't fit them on my "too wide" standard 8" Dodge truck rims. Instead they coerced me into buying a set of cheaper made-in-Mexico version General Grabber HTS tires for a higher price and under duress, after having already pulled my old tires off and threating me with a 15% restocking fee. Buyer beware: Don't order anything on-line from Sears.

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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