I purchased a compact refrigerator on Sears.com for pick-up at the Sears store in Calcutti, Ohio. I called Sears.com's 1-800 number and cancelled my order within 24 hours and now I've been charged a RESTOCKING FEE. Prior to ordering it, the website said I would have the refrigerator within 5 days. When I got the confirmation email it said 15 days. I didn't want to wait forever so I cancelled the order. The store owner gave me the runaround saying that he didn't charge me a restocking fee, but it sure showed up on my charge card. However, he told me it is their policy to charge one. When I phoned Sears.com everyone I spoke to had a different story and placed me on hold for 10 minutes at a time while the representatives spoke to their supervisor. None it apeared knows Sears' refund policy. I had to tell them what their website said about restocking fees on cancelled item. THERE IS NO RESTOCKING FEE! Finally after 3 weeks of calls, they got rude and told me to talk to the store and around and around it went. According to their website, Sears.com does NOT charge a restocking fee. And the store in Calcutti, Ohio charges a restocking fee! So now I'm fighting to get my money back. And this is to warn anyone considering doing business with Sears. If you don't want it, don't buy it from Sears. I found a NICER AND LESS EXPENSIVE compact refrigerator at Lowes. The salesman was very nice. I'm planning on buying a full sized refrigerator. I'll be going to Lowes instead of Sears., although I had my eye on a Kenmore. I will no longer buy a Sears product. They just lost a 30+ year customer. Their representatives and store owners are RUDE, UNKNOWLEDGEABLE and have NO CONCERNS for their customers. But then that's big business.
Bought a pressure washer that due to price of $299.99 and that I paid with my Sears credit card I qualified for a 5% rebate. Could file on line or via mail. Decided to do it on line, however ran into a problem in that the
"system" said I qualified for the rebate but the value was zero.
Called customer service and was told that it was a computer problem to please try again in 48 hours, did that and got the same results. Called back and again was told it was a computer problem and to mail in the rebate from etc. Will do that! However 2x I was told I qualified both times and that it was a computer problem, "what gives that such a large company can't fix the problem or is it something else?
I know have make copies of the filled out form and sales slip, mail in the form and sales slip, spend money for a stamp put it in the mail, and wait 5 to 6 weeks for a rebate check. If I want to check the status go on line. Hell I could have bought a pressure washer at Lowe's or Home depot for just a couple of dollars more and not be enticed by the 5%, but surely would not be frustrated by what I now deem as frustration and more time, effort and cost then it was worth.
I cannot begin to tell you how disappointed I am in sears and sears service. We have been customers of sear...
I was totally embarrassed and humiliated when my check was not approved at SEARS! I knew I had money in my checking account and I had excellent credit. The clerk was not very helpful in explaining to me why my check was
not approved. I asked to speak to her supervisor, who promptly arrived. I explained to her that my check should be good, because I knew I had money in my account. She did not apologize or give me an explanation on why my check was not being approved. Instead she told me to call the telephone number on the back of the check. If any of you know, by calling the company(Certegy), they will not tell you why your check was refused! They told me to fill out a Certegy Gold Form, which would increase my chances of my check approval. Hello...I have money in my checking account!!!
I asked the person from Certegy to give my a list of companies that uses their services. I do not ever want to go to those businesses that could possibly refuse my checks! Of course getting a list was impossible.
Now, if SEARS or CERTEGY had told me, that because I had not written checks at SEARS before, I did not have a history there.(good or bad?) If Certegy had done a better job checking into my account, they would known that I have charged my appliances there! Which, by the way, I will NO LONGER DO!!!
My point is this: If the SEARS clerk had explained to me in the beginning, that the reason my check was not approved, may not have been because of insufficient. But no history of writing checks at SEARS before! Okay, that would makes sense. I would not have been so HUMILIATED and EMBARRASSED!
That's my true story in a "nut shell". JoAnn from California
My new fridge, cost of $900.00 broke within 2 weeks, sears wanted to fix it in 4 days. I have 2 small children, and all my food went off. After speaking to the manager, they came and fixed it the next day. When I asked him about my food cost, he said he would get into trouble if they gave me a courtesy payment to re-buy food. What ever happened to good customer service, especially such a large company as Sears. I would never buy from Sears ever again and I will encourage others to not buy from Sears. I also bought a washer from Sears, so I spent nearly $2, 000, but no compensation for all my food, and it wasn't my fault, they delivered a problem refrigerator.
Purchased new home with Kenmore Elite refrigerator model number 106-[protected] in Sept 01. Every appliance in our home came from Sears. We have had nothing but problems since them. A condenser motor went totally out after about 6 - 12 mos of leaking on the kitchen floor. It could not be determined that was the problem until it went out totally. This resulted in ruining a $500 rug in the kitchen. The door handle broke off when the repairman came in and ask what the problem was. We have since replaced 2 more door handles.
The ice maker flap will not close completely letting air into the basket and causing the ice to melt in it which caused a problem and what is caught int he shoot melt into the tray on front door. The ice maker will dispense fairly slow until you get the glass almost full - then it dumps 4-5 cubes at once- guess where they go? One the floor. It is almost like this thing is possessed.
We also purchased a washer and dryer from Sears. The washer motor went out 13 months after delivery. Of course, warranty was for 12 months!
We have owned many, many Sears appliances in the past, I would say for 35 yrs. I cannot begin to tell you how unhappy I am with Sears now. I will NEVER buy a Sears appliance again!
We have called to try to talk to a factory rep. Instead we are told that we should have bought the extended warranty on refrigerator. When you pay $1, 800 at builders cost for a product you should not have to pay extra to make sure it works. Our alternative now is to pay $65 to have a technician come out to look at their defective product!!!
On April 8, I had a service call to repair my Kenmore Classic Range. The service man came out and checked the range (vintage 2003) and advised me that it needed a new "sub clock/TI" and "Element-BR". I authorized the repairs as I needed the range. He said that the parts would have to be ordered, but would probably be in by Thursday or Friday. After he left, I realized that for what I was being charged, I could buy a new range with a full years warranty instead of a 90 day warranty for repairs. I called to cancel the parts order that very day and was told that they could not stop the parts order, but to wait to receive them and then call the repair center to pick up the parts and credit would be issued. The parts never showed up until Monday and Tuesday of the following week. I phoned and they said that the parts would be picked up and credit issued. On April 18, one of their technicians arrived at 8:17 AM and departed at 8:22 AM with the parts that I no longer needed. I have been trying ever since to have the credit issued back to my Bank of America Master Card. The Sear's ID number is 000815. tje service order number is [protected]. The original technician number for the April 8 service call is 0000380, and the April 18 technician number is 0373571. I have all receipts, and the original charge to my master card was $237.52. The receipt for the credit is in the amount o $168.62, which is legitimate as the actual amount owed Sears should be: Service Call $65.00, plus tax of $3.90, for a total of $68.90. I have made so many calls to Sears that I am sick and tired of them saying, "Oh yes sir, you are due a refund and I will have someone call you back at this number sometime today." After about a week of this, I realized that no one was going to call me back and that no credit was being issued. Please help.
In April of 2007 I purchased a pair of drillmount glasses from the Sears Optical store in Logansport, Indiana. By the time all the bells and whistles were added, I paid $600 for this pair of glasses. No warranty info was given to me at ANY time.
About 6 months later as I was cleaning them, they broke out where the lens joins the frame at the nose piece. I got online to see about contact info and that is when I discovered that I had a one year warranty on the glasses.
So I called the Sears Optical store where I purchased them and explained what had happened. The girl on the phone told me to bring them in, that they would fix them and there would be NO CHARGE. So I took them in.
The manager waited on me and said it would cost to have them fixed. I told her what the employee had told me on the phone about no charge. The manager said that the girl was new and didn't know what she was talking about, that their warranty was a limited one and that I would have to pay to have them fixed. She said that the drillmount glasses are FRAGILE and prone to break. Well, if they break a lot, then why even sell them???
Well, I was livid, but needed my glasses and my husband thought I ought to pay what they asked. So pay we did.
This time, glasses lasted about the same length of time before breaking again in the exact same spot. Rather than have to pay again, the glasses are sitting in a drawer and I am wearing my old glasses while I wait on a new pair (another $444 from a different eyeglass store).
I will NEVER EVER buy another pair of glasses from Sears Optical.
I was scheduled to have the lawn tracker delivered on 4/27/08 between 2:15 - 4:15. The automated system confirmed the time and the date twice before the date. Nobody showed up on the day until 4:30PM and then I called [protected] to find out the status and the rep told me that it's been delayed because of some manufacturing delay.
What the ***? So, if I've not called, I'd be still waiting. I'm a very busy professional and I cancelled all my appointments between 1-5PM for the delivery. Who is going to pay for my loss? I feel like just cancelling the order and go somewhere else. I'll recommend all my friends NOT to go for Sears in the lifetime. As you can tell, I'm NOT happy with Sears at all.
We ordered a washer dryer and dishwasher. Keep in mind we have to work to be here for delivery. First delivery show up 2 hours late and dryer is vented incorrectly so they have to send it back for correction. Called center to arrange redelivery of correct unit and he tells me they will have to refund me and I will have to go to sears and repurchase entire order. Oh yeah the dishwasher didn't show up with the delivery either. So after talking with supervisor this is corrected but what a *** of a customer service rep in the first place to tell me that. So we another day for redelivery and still no dishwasher. Washer dryer ok and installed. another day for dishwasher but it has a dent. They will redeliver. another day for delivery and now there it sits in our garage. Have yet to get an appointment for installation from sears though we have already paid them for such. What a joke. Will never ever ever buy from them again.
Sears will never earn my business again. I have had problems before but this is it. I cancelled my Sears card sometime ago due to a bad experience. I placed an order online for the Bowflex #14689 on 4-16-08. On 4-23-08 I had not received any confirmation so I called customer service. They told me my order had been cancelled (nice to know). Due to the product was unavailable. I get online and you once again have the same model on sale for a different price. How can you advertise something you don't even have? Thanks again for the great service. Someone else will love my business.
Sears Master Protection Agreement has become a very bad joke. I have been a loyal customer since 2003...
I recently renewed my repair protection agreement which expires 4/17/2009. On 3/8/2008 a service tech. came...
Is anyone else with a Sears Kenmore Trio Elite going crazy by hearing a constant high-pitched hum whenever the refrigerator "kicks in"??? I realize all refrigerators hum or make some sort of sound whenever they kick in to adjust temperature, but really, this high-pitched noise is enough to drive anyone to the nut house! I thought we'd get used to it, but we even hear it above our television noise and even when I'm in bed (upstairs and away from the kitchen), if it's quiet and I'm just laying there, I can hear it. It's not just my husband and me who hear it...everyone who comes over hears it too. Sears says this is a "normal" noise and unfortunately, I looked in the manual and it, too, says a "high-pitched" sound is "normal." See you at the insane asylum!
Maytag washer under warranty. Transmission needed to be replaced. 6 parts need to be ordered, took appr. 2 mths for them to come in. service required 2 tech. They claimed there wasn't 2 techs avail. On Saturdays, which was the only day i can have someone home. They canceled me 5 times already. The last time they suggested i take the washer, which is now apart, and leave it outside so when there is 2 tech avail. during the week they can fix it outside!! I have never had such crappy service and will never go to sears again!! Any suggestions since i have been trying to get my washer fixed for 3 months now!
My wife and I have received several debt collection calls in an attempt to collect an alleged outstanding...
I have family who does not speak english well a and everytime we are in the store they ask about credit cards. Now most employees are fine. However there is a sales person in the tool department who preys on people who do not understand what he is saying. Tricks them into applying for not only one card but two with out explaining anything, and when you go back to the store he acts like it was not him. The mangers don't seem to care about his unfair ways because I am sure they are making money some how!!! I am tempted to write his name but I am sure anyone who has been there knows who he is. We should and must stop these kinds of practices!!!
The information on the Sears site shows that the Sears mower #88921 has a 3 year warranty however the...
I purchased a top of the line Kenmore Central Vacuum System approx. 5 years ago...It was a problem from the start..the estimated cost for install in the store was $100 when it came time for the install it was over $500...all of the piping was already in...we just wanted to move the unit from one side of the basement to the other...meaning one pipe had to be rerouted...on the unfinished side of the basement...I had an indepentant guy do it for $100...The wheels on the power head are always broken..I just ordered my 5th set...I also had a problem where the hose plugs into the power head...the socket burnt out...it should have been a simple fix...but they do not make a $10 replacement part...I had to purchase the entire hose for over $200...I will never buy a Sears product again!!!
Sears Repair Center - have no interest in helping the customer.
Full details of complaint below if you are interested enough to read it all - I was venting my anger so it is rather long! Suffice to say that I have never received good service from the Sears Repair Center. Their lack of understanding and unwillingness to provide constructive help is arrogant beyond belief!
I telephoned Sears on Wednesday to report a fault with my Washer - it took 2 attempts to get through Sear's Voice Recognition Menu as the system couldn't understand my responses!!! I was told that a repair technician would be out on the following Friday between 1 and 5pm. I received a further call on Thursday - an automated message to confirm the appointment for the following day.
I waited in all Friday afternoon. At 6pm called Sears Repair Center (infuriating menu system again) to be passed on to the department that "looks after" Master Protection Customers.
(This is the gist of conversation - it was long, heated and exasperating...)
Sears: Sorry, you shouldn't have been scheduled for Friday - there was no one available.
Me: But no one told me that!
Sears: I don't know why - the message just says 'no one availalbe'
Me: So what are you going to do?
Sears: The next available service is in a weeks time.
Me: But I have 4 children, I can't wait another week!
Sears: Some people have to wait 2 weeks.
Me: But I paid extra for the premium service - what sort of service is this!
Sears: Madam, other people are waiting ahead of you.
Me: But Sears made a mistake! I've wasted my whole afternoon! By way of apology I should be given a higher priority - not put to the end of the line!
Sears: There is nothing I can do.
Me: (exasperated) But you are Customer Services - it's your job!
Sears: The technicians all finish work at 5:00pm, there is nothing I can do.
Me: (really exasperated) You're telling me that people have to wait 2 weeks for a repair, and your crew knock off at 5:00! Shouldn't they be working more hours to provide a decent level of service? Is this supposed to make me feel better?
Sears: They are only human - they have to work regular hours.
Me: What about my hours! My Friday evening has been ruined waiting for a non-existent repairman!
Sears: There is nothing I can do.
Me:Sears makes a mistake, and you don't want to do anything to make amends! There must be someone you can call to provide quicker service!
Sears: Perhaps you didn't receive a call because you were angry on the phone.
Me: (Absolutely livid) How dare you! How dare you be so condescending! I wasn't at all angry when I phoned for service, I'm only angry now because you don't want to do anything to put your mistake right.
Sears: I am one of the most patient people in this company - I haven't put the phone down or been rude to you
Me: ! (Stunned silence)
Sears: You can try calling back in the morning.
Me: Why do I have to call - isn't this your job!
Sears: I won't be working tomorrow.
Me: What is the number - and don't refer me to that infernal menu system, I want a direct number.
Sears: There is no direct number.
Me: Every company has a direct number
Sears: There is no direct number.
Me: You mean to say that every irate customer has to go thru' that dreadful menu, and then explain the story all over again to someone new?!
Sears: Just call the 1 800 number and ask for Rapid Response
Me: There's a Rapid Response service!? So why can't you let these people know that I am a case for Rapid Response because Sears messed up?
Sears: I am just leaving them a message now.
Me: Why didn't you just do this in the first place!!! Why do you have to wait for me to get really angry, shout and make a fuss before you do what Customer Services is supposed to do!
Sears: Enjoy the rest of your day