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I have been without my kitchen refrigerator (Kenmore Elite), which is covered by a Sears protection agreement, since about September 13. Sears service has been in my home September 22 &29 and October 13, 25, & 31. They were scheduled to return on November 21 but the parts have not arrived. I was advised on one of the last visits that I could file a claim for food loss. I called [protected] to find out how to do this. The woman told me she could help me, took some information, told me it had been approved and to expect a check in about 2 weeks. I have now received an email (11/7/23; Plan# [protected]; Claim # 797921) saying my claim was approved for $0.00 and I should expect a check in 10-14 days. I want to know if this claim can be refiled and, if so, how I am to do it. I did not take pictures as I was unaware I might be eligible for food loss. If I need to replace the food and submit a receipt, I will do that, but I would like to wait until I have a working refrigerator to put it in. I have been satisfied with Sears in the past but this whole thing has been very trying. I would appreciate any help you can offer.
Claimed loss: About $250 in food loss and an undetermined amount of aggravation
Desired outcome: Please pay me for the food I have lost if it is covered by my maintenance agreement as I have been told it is.
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I purchased a service agreement for my GE Monogram refrigerator/freezer. Sears service came to my home for a service call on three occasions 1/12/26, 1/16/26, 1/20/26. On the 1/16/26 visit, the technician left both freezer and refrigerator door open for literally 6+ hours, while he attempted to install a new fan, causing the food inside to spoil. This service technician was kind, but untrained and demonstrated that he did not know how to complete the repair. All food had to be discarded following his visit. A second repair person came the following week and informed me that the prior technician installed the fan backwards, hence why he wasn’t able to get the system working. I was told by the service technician to file a food loss claim. Now I have tried repeatedly, but I am not getting clear instructions on how to go about filing this claim and the process prevents me from speaking to a human. I am looking to be reimbursed for food loss as a result of property damage caused by negligence of the technician.