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4.3 364 Reviews

How responsive is Nordstrom's customer service?

5 Resolved
64 Unresolved
Very poor 🤒
We don't know much about how Nordstrom handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Nordstrom and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Newest Nordstrom reviews and complaints

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12:00 am EST

Nordstrom Exceptional Shopping Experience at Nordstrom

My experience at shop.nordstrom.com was absolutely delightful. The website offers a wide range of high-quality products, from trendy fashion to luxury brands. The layout is user-friendly and navigating through categories was a breeze. I found the customer service top-notch with quick responses to my queries. The fast and reliable shipping exceeded my expectations. I highly recommend Nordstrom to anyone looking for a seamless online shopping experience.

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5:22 pm EST
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Nordstrom My daughter and I went to the pre-sale at Nordstrom

My daughter and I went to the pre-sale at Nordstrom Bellevue last night and it was busy and chaotic. We shopped in several departments, one being shoes. We were just looking for workout shoes for my daughter when we met Tyler, a very friendly, charismatic young salesclerk. He showed my daughter several pairs of workout shoes and several heels. It was towards closing time and Tyler was still helpful and bringing items out. He gave good product knowledge and also offered us water, so nice after a long hot day. It was a refreshing experience, he cared about our needs and gave us many choices. We ended up buying two pair of workout shoes, 1 pair heels, and a non sale pair of flip-flops. Wow four pairs of shoes and we may go back for boots. Tyler made the difference and was very patient! If you go into Nordstrom for shoes visit Tyler you won't be disappointed!

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3:45 pm EST
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Nordstrom Fantastic company with incredible customer service

I can't rave enough about how well Nordstrom treats its customers. I sadly recently did business with an incredibly deceptive company called SkinStore because I fell for a promotion. Biggest mistake I've ever made online shopping.

Nordstrom backs up everything they sell, and if you can wait, eventually offers the same promotions as a lot of these back alley companies like SkinStore(aka TheHut.com Limited)

When buying cosmetics, for a number of reasons, including the possibility that products a lot of these sham stores sell may be counterfeits and dangerous, it really is best to stick with an established company you know you can trust.

Your health is more valuable than a 20% discount, and you deserve to be treated better than companies like the SkinStore with deceptive return policies and who have no value for their customers.

Thanks, Nordstrom, I appreciated you before but so much more now!

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Is Nordstrom legit?

Our verdict: Complaints Board's thorough examination reveals Nordstrom as a legitimate entity with notable strengths. Despite a 7% resolution rate on customer complaints, which invites a closer look, Nordstrom stands out for its commitment to quality and security. Clients considering Nordstrom should delve into its customer service record to gauge compatibility with their expectations.

Nordstrom earns 91% level of Trustworthiness

Perfect Trust Endorsement: Nordstrom achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Nordstrom. The company provides a physical address, 7 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Nordstrom has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Shop.nordstrom.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Shop.nordstrom.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Nordstrom and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Nordstrom has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 69 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Nordstrom protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Nordstrom. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Premium brand selection
    2. Free shipping & returns
    3. Exceptional customer service
    4. Extensive size & style range
    5. Loyalty rewards program
  1. Cons
    1. Premium pricing limits accessibility
    2. Intense competition from online retailers
    3. Vulnerable to fashion industry volatility
    4. Limited appeal to price-sensitive consumers
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Nordstrom Great customer service, returns, great sales, and great cafe in store

Great customer service, returns, great sales, and great cafe in store.
Also I LOVE the free perfume samples, love them!

I've been burned so much by shopping online, but if you shop the sales at Nordstrom, or the actual full-price items, you can verify the quality and fit. I've never had a problem with their clothes---just buying too much of it.

Ive even bought work pants onsale or at the Nordstrom Rack, brought them into the fitting room, and the seamstress they provide will pin them depending on what shoes I plan to wear with them, and hem them for free or under $20, depending on where I bought them.

Sale items can be nearly as cheap as shopping online at a cut-rate place, BUT these actually FIT and look NICE. Plus, I can go get free perfume samples or try on makeup, or hangout in their Cafe--get the goat-cheese salad! And their coffee is great.

Also love their jewelry and perfume, which the husband gets me for Valentines. I feel more like it won't be a counterfeit.

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Nordstrom I cannot recommend another company more

I cannot recommend another company more. Nordstrom has the best customer service ever. It's late and you wanted that color/size but it suddenly went out of stock? Try their online chat (they're up until 1amish I think) and you'll find the sweetest, most helpful people who will search stores for what you're looking for or recommend you alternatives. I've talked to them a few times because if there's one thing that I don't like about them, it's that they tend to stock items rarely and if it goes out of stock, it will FAST and for months. They also don't have coupons, only discounts but the quality of things they carry and the customer service more than makes up. They have reliable free shipping and free returns. They have a good return policy! (It's almost "none" but I hate the abuse of stores like this because there is no Nordstrom near me and I pretty much have to order online and go by reviews).
I also have to recommend them for sometimes unique items that aren't available elsewhere (scarves, jewelry, etc).

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Nordstrom A great store

It is so nice to have a great store, with great customer service and products-always reliable.
I discovered Nordstroms when we were given a gift from a store in another state.
We did not have a Nordstroms in our state at that time.
So, the box, with never worn, still tagged clothes, sat on a shelf, and 5 years later, a Nordstrms came to town.
I had heard about their return policy, so, I thought it never hurts to ask.
And, they took the clothes back!
My next great experience was shopping for shoes-I was trying some Jimmy Choos-very expensive.
I loved them, but they were a bit snug.
I asked the salesman (who knew me by now) about having them stretched.
He said he would NOT like to sell me a pair of shoes, at that price, that needed to be stretched.
My next experience that "sealed the deal" was when shopping for a wedding dress with my now-daughter-in-law in the DC area.
The salesperson made it an entirely stress-free experience, unlike the 10 other shops we had visited.
And, the dress we loved turned out to be $400, not $4,000 or $14,000!
Wow-need I say more?

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Nordstrom Blessed day at Nordsrom (Fashion Place)

In the middle of October of this year I was diagnosed with two brain tumors and Stage 4 metastatic lung cancer. It was quite a surprise to me because I was in perfect health and have never smoked.

Despite my catastrophic diagnosis, there have been many blessings that have enriched my life and have allowed me to battle this illness. One of the blessings is that I had two major brain surgeries (one in Ohio and one in Utah) and can still walk, talk and write this review.

Early on, I realized that a positive attitude was absolutely necessary for me to be able to fight this battle. So I decided to contact Nordstrom's to see if they could help me to select some comfortable clothing to lift my spirits while I am going through treatments for my cancer.

They introduced me to Kalissa Maynard, a personal stylist, who was absolutely wonderful in helping to select clothes that were not only comfortable, but that also helped me to feel positive and good about myself as I prepared for the difficult treatments. I was so blessed to have met Kalissa, and really appreciated her help and kindness.

Also, to my surprise, Kalissa informed me that the Nordstrom's manager (Megan Becker), wanted to treat me and my family to a complimentary lunch at Cafe Bistro. I can't thank Nordstrom's, Kalissa, and Megan enough for their professionalism and kindness.

Beverly

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Nordstrom Got it! - Kudos to Earl in Nordstroms Chicago Mens Dept for an above and beyond service experience

Got to Chicago without my baggage (delayed by airline) and went to Nordstroms in Chicago to restock basics.

Met Earl in Men's department, who was welcoming and service oriented in a non-intrusive manner. When he learned about my problem, he took time to guide me through to all the items I needed, and he made a point out of understanding and meeting my special taste in the individual categories of clothing. I ended up with everything I needed, confident that I could make it until my suitcase would arrive. Good, caring service.

Now, here's the thing about Earl and Nordstrom that made me write this review:

Our daughter has her confirmation coming up next year, and she started planning and picking her outfit for that a long time ago, not an easy thing for a teen (or her parents). And there is this particular skirt, which she found half a year ago, and which is no longer available in Europe where we live, but she found it on Nordstroms.com and when she learned that I was going to Chicago. I promised to go and get it for her.

So, when I was in the Chicago Nordstrom store, I asked Earl if it was possible for him to order the skirt to the Chicago store, so I could bring it home for my daughter. Earl looked it up, and as it turns out, it was not available in her size in Chicago, but ?maybe there was one in transit to Seattle'. Anyway, Earl figured out that he could order the skirt to be delivered to the Chicago store for me to pick it up, and he then helps me by putting an order into Nordstrom's system. All good, super service. I am a happy camper.

Then it turns out that the skirt, after all, is not available, and the order has to be cancelled. Earl takes immediate action, finds another, similar skirt in the right size, pulls it to the Chicago store, and leaves a message for me at the hotel front desk and on my cell that the skirt is there and that I am welcome to come and pick it up.

I just went over and got it, and sent a picture of the skirt back to my daughter. This is her response:

Quote
WUUUUUUUUUUII
Wwwwuuwuehshsgwhwhw
Bshahdidked
Unquote

This is big time H A P P Y in teen txt lingo, she thinks I am the best dad for doing this.
And she thinks that because Earl cared about me fulfilling my promise to my daughter - and went above and beyond to make sure I could keep that promise.

What a great experience:-)

Kudos to Earl! (and Nordstrom)

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10:48 am EDT
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Nordstrom advertising

Text message this a.m. on "Celebrating Pride" LGBTQIA. I truly do not care if you are black, brown, yellow, red, man, woman, transgender, whatever. Why is it necessary to celebrate only one of the above humans' groups?

We are all humans and if you and other merchants, sports organizations, cities, towns, counties, states, whatever, continue on this course then I expect to see similar celebrations for every group whatever they call themselves. I do not feel I am being ignored but if you want to be fair and equal you can only back up your beliefs by supporting all humans - one celebration covering all or one celebration for each and every group.

It is groups such as yours that continue to flame the fires between humans by "celebrating" only the groups that threaten your future success.

Desired outcome: response with reasonable comments

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10:33 am EDT
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Nordstrom Extra Charges

Hello My order number from Nordstorm is [protected] I ordered around a 5,500 Aed order Recently i’ve been receiving extra charges Todsy i received a 1200 Aed and yesterday a 400 Aed charge? this totals to around 380 dollars in extras please let me know what’s happening i ordered 6 of april and i’m getting charged on the 12 of april for extra? My order was already very expensive and getting many additional charges is just annoying.

Desired outcome: Refund if mistake and explanation

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11:09 am EDT
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Nordstrom E commerce order

I bought my weeding dress from Nordstrom.. I wanted a reception dress too, I purchased one online at Nordstrom.com.. first dress purchased end of January.. received email beginning of February order delayed, then a few days later order canceled..

Bought another formal dress online thinking it's a one time event.. ordered a similar dress online (these formal dresses not carried instore near me)! Received an oder delayed email, so I called to see if this order was going to be canceled? The representative assured me they had plenty of dresses in my size in stock and I would receive my order..

My son went into the Hospital on March 3rd and passed away on March 10, 39 years old..

I look today as I still haven't received my order and I find an email from 3/3 stating my 2nd order was canceled!

Customer service does nothing as I Explain my problems and no assistance or reason why I am able to purchase online when the product IS NOT AVAILABLE!

My son died, I don't want to shop anymore!

I've PURCHASED not 1 but 2 dresses!

Worst Service Ever from such an Established Retailer!

Devastated by this!

Desired outcome: Purchase online and actually receive my item.. don't display formal dresses that are not available.. these dresses need to be received, fitted and completed by a certain date!! These delays are rude and unnecessary!!

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7:59 pm EST

Nordstrom E-commerce

I was called by one of your staff regarding e commerce, initially nothing was explained to me in detail about the platform however I was told I could get commission on products so I went ahead and invested a small amount of my own money which was around £1000 after completing certain amount of tasks I was told I would earn a higher commission rate if I was to add more funds, I managed to get some more funds from my savings and then completed tasks but this time my money was tied up and I had to deposit yet again more money on the platform.. I then borrowed money off my friends and now the e commerce platform has tied £5600 of my money and has left me with nothing to survive on also in debt with others as I borrowed the funds. I would like this money back please.

I forward my usdt crypto address for the re fund of my money.

Desired outcome: I would like my funds back £5600

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3:57 pm EST

Nordstrom Bad service/Discrimination

I was at the Nordstrom South Coast plaza at 10:15am this morning. There were maybe 2 customers at the shoe dept. I was looking at shoes and there were two sales guys chatting with each other nearby not offering help. Then I saw them offering to help American customers. I left and watched nearby, there was another Asian lady around and they ignored her too.

This is disheartening as I am s loyal Nordstrom customer and it just ruins the whole shopping experience for me. I was going to try on some shoes but I felt that I could get better service elsewhere.

This is not the first time I experienced this. I always go early when it’s not crowded but staff seems to enjoy chatting with each other rather than serving customers.

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6:15 pm EST

Nordstrom preferentialls.com

Never received the items or a refund and paid for items on Nov.21/2022

I have emailed and called every two days and still nothing. This company says they are your partner.

11/25/2022 DBT CRD 1047 11/23/22 [protected] RH *preferentialls.com Internet 00 C# 7208 (27.85)

11/25/2022 Int Fee 1047 11/23/22 [protected] RH *preferentialls.com Internet 00 C# 7208 (0.22)

What are you their partner going to do about this? I have been very calm about this, but now I want it taken care of.

My email is [protected]@yahoo.com

I think they are a fraud. using your name to get money.

Thank-You Rita Rider

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10:55 am EST

Nordstrom Unfair treating I believe from management in nordstrom's cosmetic department - frisco _

1/21/2023, Called to the office by the Cosmetic Assist. Mgr. Ms. Ivona for an INTERVIEW with she and Ms. Kaeli the Cosmetic Depart. Manager. I was "DENY" the (Internal) Transfer. Reason: I had NOT "Increased the Sales" at my Laura Mercier Cosmetic Counter (This statement is NOT THE TRUTH).

Witnessed: Co-Worker transfers with NO Increased. UNFAIR

Desired outcome: To be allowed the transfer: Job Application: Drevelyn Minor (Internal) - R-528161 Beauty Sales - Men's Fragrances - Stonebriar Centre on 01/19/2023.

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5:04 pm EST
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Nordstrom Gift visa card

My Visa gift card was used and after an hour of trying to use it, I was later informed that my visa gift card cannot be used online. The problem is my funds were never returned. So I asked for an adjusted or refunded amount of the $50 that I lost, to no avail. I have a long history with Nordstrom and after spending 1 hour with the first representative Ricardo, 3 days later 20 minutes with Juan and later another hour with Eduardo, nothing was accomplished.
I never expected to shop with my Christmas gift cards to have an outcome of losing $50.

Desired outcome: I would like a $50 refund to my purchase or credit. My order number is [protected]@verizon.net

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9:58 am EST

Nordstrom Lack of christmas decor

I would like to say that I have always enjoyed shopping at Nordstrom King of Prussia during the Christmas season Yes, I did say Christmas. I have noticed that there is minimal decorations and certainly nothing that is related to Christmas, only a few green trees one would see in a mountain home. I am hoping this quickly changes since 98 percent of your customers spend thousands of dollars at your store celebrating the Christmas holiday. Please do a better job next year! Thank you.

Desired outcome: Hoping to see Christmas trees, lights, green, red, gold. The whole Christmas thing!

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8:54 pm EDT
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Nordstrom Service in shoe department Nordstrom Arcadia, Ca

I sat in the shoe department at Nordstrom arcadia tonight 9/2/22 from 515 pm until 545 pm and no one offered to help me. I am disabled and old. I was sitting near thr store exit downstairs shoes near the cash register with one to two women standing there most of the time. I wanted to buy a pair of birkinstocks but never did, never got helped! This isn't the first time either! Disgusting!

Desired outcome: Apology for sure!Ann Marie Miller 1057 Countryside Dr.Walnut, Ca 91789

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8:02 pm EDT

Nordstrom Poor quality of jewelry

On5/27/2022 i purchased 2 pairs of earrings on line. they are already tarnished after having worn them about 3 times. Since the legal return period has expired I am requesting either an account credit or a refund for the defective merchandise. the order number is [protected]. Customer service advised me that there was nothing that they could do to compensate me for defective merchandise and that I had lost my money. this is a follow up to my dispute since I have not received a response from the Corporate office.

my name is Joycelyn Benjamin 7118 Joshua Way Fairburn Ga 30213.

thank you for a mutually satisfactory decision.

[protected]@bellsouth.net

Desired outcome: either an account credit or a cash refund since I have already paid the bill.

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1:52 pm EDT

Nordstrom The staff in the women's department on the second floor at Christiana Mall in Delaware

have been shopping at Nordstrom stores for many years. It is actually one of my favorite stores. I am a Nordy customer. Last year, I was so pleased with the service I received in the shoe department that I wrote letters acknowledging the excellent service I received while in the store. But yesterday was a completely different story, it was a nightmare. On July 23, I did some online shopping. I had a great time shopping. I spent a good amount of money. Then, I went to the women's department. I saw a few items I liked and decided it would be best to go into the store and try them on. So the next day, yesterday around 11:00 am I entered the Nordstrom at Christiana Mall in Newark Delaware. Before I could get completely off the elevator, a middle-aged white woman asked me, if there was anything she could help me with. I smiled and said, "No thank you?" I picked up one dress and there she was again asking me another question, I don't remember what the question was but within the next three minutes, she asked me at least three more questions. I became slightly annoyed and I walked over to the other side of the store. I think I walked about two cashiers away where I was greeted by a young black woman. She asked me if there was anything I needed help with? I smiled and said, no. Then she asked me if I wanted her to hold my clothes for me, I said no, I'm going to try these on in a second. If I thought the middle-aged woman was bad, I was in for a real treat. The black woman hit me with a barrage of questions. My retail therapy experience was beginning to turn into a nightmare. I went back to the other side of the store and there was the middle-aged white woman again asking more questions. I don't know what she said, I completely tuned her out. Moments later, I mean moments later the young black woman had left her post and was near the middle-aged white woman asking more questions. I was bombarded with questions. I was on the floor maybe ten minutes before I had to just stop and try on the dresses before I lost my mind. I went into the dressing room and as I reached for the bottom of my shirt, there was a knock on the door, 6 taps to be exact, not even thirty seconds after I walked into the room. I was sure it was for someone else, and then I heard those six taps again. I opened the door and there was the young black woman again. She asked, " Is everything ok? Do you need any help?" I said to her in an exasperated voice, "No" I just want to relax, please just leave me alone so that I can relax. She said, I just wanted to see if you needed any help with a slight grin on her face. I thought to myself that she was trying to get an ugly reaction out of me by tap dancing on my last nerve. I refused to give it to her. I maintained my composure, tried on the dresses, as exited the dressing room and there she was again just waiting for me. Can I help you? Do you want me to take that up for you? Do you want me to ring you up? Without even looking at her I shouted "No". Then I quickly walked over to the register and was greeted by a young white woman with whom I was glad to make my purchase. Of course, the young black girl was there again. It was torture. I bought the dress, but I will be returning it today. I am writing this letter to make you aware of the unacceptable behaviors practiced in the women's department. Many people don't take the time to make you aware of the problems they encounter, they just shop elsewhere. The retraining of these staff members, managers included may increase sales. At any rate, I don't think I should pay for the way I was treated. I did ask the young white woman what her name was and she said it was Michelle. Michelle behaved like a professional. There is no reason for her to be grouped together with them. Michelle brought a ray of excellence and class to the women's department. I do not like to write negative letters about people so I make it a point to send nice letters as I have done in the past, but I couldn't let this one go, I'm still annoyed. My suggestion would definitely entail re-training and a severe reprimand. Nordstrom has a reputation that should not be tarnished by the behavior of these two women.

They should be honored to work in such a fine establishment. Their conduct was unacceptable and not becoming of Nordstrom employees. We are still fighting a pandemic and very few people are coming into stores. Those of us who brave our ways into the stores should be treated with the utmost respect.

Desired outcome: I'd appreciate a response

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Update by DivaBrown
Aug 09, 2022 12:38 pm EDT

Sent in a complaint on July 25 at 10:40 am and I have not received a response Please respond to the very long detailed report I filed on this day. How did you get this one and not that one? I can see it was submitted. Please respond. I had a very unpleasant experience at the Christiana Mall in Delaware.

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Nordstrom In-depth Review

In Summary: Nordstrom's online store, shop.nordstrom.com, offers a seamless shopping experience with a broad selection of high-quality products. While prices can be on the higher side, the value for money is justified by the authenticity and quality of the items. The website is user-friendly, and customer service is generally responsive. Shipping, delivery, and return policies are customer-centric, and the brand offers various sales and promotions. Nordstrom's commitment to ethical practices and its robust loyalty program add to the overall positive shopping experience.

Website Navigation and User Experience: The Nordstrom website is well-organized, with a clean design that makes browsing and shopping a breeze. Product categories are clearly labeled, and the search functionality is robust, allowing users to find items quickly.

Product Selection and Variety: Nordstrom offers an extensive range of products, including clothing, shoes, accessories, beauty products, and home goods. The variety caters to different tastes and styles, ensuring that shoppers can find something to suit their preferences.

Pricing and Value for Money: Nordstrom's pricing reflects its positioning as a high-end retailer. While some items may be expensive, the quality and longevity of the products often provide good value for the investment.

Product Quality and Authenticity: The retailer is known for carrying authentic designer brands and high-quality merchandise. Shoppers can trust that items purchased from Nordstrom are genuine and of premium quality.

Size Availability and Fit Guide: Nordstrom provides comprehensive size charts and fit guides, making it easier for customers to select the correct size. The range of sizes is inclusive, catering to various body types.

Customer Service Efficiency: Nordstrom's customer service is typically efficient and helpful. Support is available through multiple channels, including phone, email, and live chat.

Shipping and Delivery Services: The company offers various shipping options, including free standard shipping, which is a significant plus for online shoppers. Delivery times are reasonable, and items are well-packaged.

Return and Exchange Policy: Nordstrom has a customer-friendly return and exchange policy, with free returns and exchanges that can be processed easily online or in-store.

Payment Options and Security: The website accepts a variety of payment methods, including major credit cards and Nordstrom's own credit card. The checkout process is secure, protecting customers' personal and payment information.

Sales, Promotions, and Discounts: Nordstrom regularly offers sales and promotions, including the much-anticipated Anniversary Sale. Customers can find significant discounts during these events.

Customer Reviews and Testimonials: Product pages feature customer reviews, which are helpful for gauging the quality and fit of items. The reviews appear genuine and provide insight from a diverse range of shoppers.

Loyalty Programs and Rewards: The Nordy Club loyalty program rewards customers for their purchases with points that can be redeemed for future discounts. Members also receive exclusive access to sales and events.

Environmental and Ethical Practices: Nordstrom is committed to sustainability and ethical practices, including responsible sourcing and reducing its carbon footprint. This commitment is reflected in various initiatives and product offerings.

Accessibility for Disabled Customers: The website is designed with accessibility in mind, ensuring that customers with disabilities can navigate and shop with ease.

Mobile App Experience: The Nordstrom mobile app is user-friendly and offers a convenient shopping experience for customers on the go. It includes features like notifications for sales and the ability to manage rewards.

In-Store Experience (If applicable): Nordstrom's physical stores are known for their exceptional customer service and pleasant shopping environment. The integration between online and in-store shopping is seamless, with services like curbside pickup and easy returns.

Brand Collaborations and Exclusive Products: The retailer often features exclusive collaborations with brands and designers, offering unique products that can't be found elsewhere.

Gift Services and Registry: Nordstrom provides gift services, including beautifully packaged gift cards and a user-friendly wedding and gift registry, making it easy to give and receive the perfect gifts.

Online Community and Social Media Presence: Nordstrom has a strong online community and social media presence, engaging customers with style inspiration, product highlights, and interactive content.

Overall Shopping Experience and Satisfaction: Overall, Nordstrom delivers a satisfying shopping experience with high-quality products, excellent customer service, and a commitment to ethical practices. The retailer's attention to detail and customer-centric approach make it a favorite among discerning shoppers.

How to file a complaint about Nordstrom?

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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Nordstrom in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Nordstrom. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file your complaint or review about Nordstrom on ComplaintsBoard.com.

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Contact Nordstrom customer service

Phone numbers

+1 (877) 794-5304 +1 (319) 846-4140 More phone numbers

Website

shop.nordstrom.com

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Use this comments board to leave complaints and reviews about Nordstrom. Discuss the issues you have had with Nordstrom and work with their customer service team to find a resolution.