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+44 345 774 0740 (Customer Service)
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2nd Floor, Royal Mail, Pond Street
Sheffield, England, South Yorkshire
United Kingdom - S986HR
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Complaints & Reviews

lost birthday cards

On 1st October I posted 3 birthday cards to the same person (one from my husband and myself, the others were...

No refund for the lost package!

On the 30.03.07 i had registered a package by special delivery to the home office, from the holloway road post office i was guaranteed a next day delivery by 9 am and on the 19th of april i tracked it only to find out that my package has not been delivered.

When contacted royal mail i was told "sorry madam that item has now being classified as a lost item, i am unable to help you any further as you now need to fill out a claim form and we will refund you the cost of the contents".

I told her that the package contains my husband british passport, my jamaican passport containing my uk indefinite visa and usa visa, my son's jamaican passport containing his uk visa (indefinite leave to remain) and usa visa, my old passport which is required by the home office when applying for citizenship. My marriage certificate a checque for 468 and my application form for british citizen. She told me they will only refund me for the cost of the pass ports.

The price of replacing the visas in one passport is now over 500 pounds as of the 02.04.07 and i am not sure about the us visas, i was also trying to beat the deadlined for the changes which came in effect on the 02.04.07 where as that fees went up from 468 to 1000 pounds to process me and my sons application jointly.

To replace my visa's and all three passports plus to re submit the application will now cost me a total of over 2000 pounds due to the ridiculous increase in prices within the home office.

  • Gi
    girl2255 Nov 12, 2009

    Please fill out this short survey on the royal mail, it'll give you a chance to express your opinions. It'll only take a few minutes!

    Click on the link below, or copy and paste the link onto your web browser.

    Thank You Very Much!

    0 Votes
  • To
    Tonia Jones Eades Oct 23, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I posted a card on 11th october 2018 to 27 st matthews grove st helens merseyside.
    It still hasnt arrived
    It was posted 2nd class

    It was sent from
    Penrith cumbria ca10 3df
    The card was collected from my village postbox at ca10 3df and was then taken to carlisle sorting office . But its yet to land in st helens merseyside.

    0 Votes
  • Da
    Daz1 Jan 15, 2020

    The Royal Mail complaints website is the most difficult website to navigate with massive amounts of erroneous information and links which navigate you back to where you started which ensures you to call them on a premium phone number to deal with your complaint. I work in It and this is the worse website I have ever come across.

    0 Votes

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