Yodel UK
reviews and complaints

If I could give them Zero I would! On 2nd June they claim to have delivered a 30th birthday present for my daughter but as the photograph they sent confirms it wasn;t her front doo (or anyone's in her entire estate). They have clearly now lost it but aren't accepting any responsibility even an email to their CEO doesn't get anything more than a standard response. I am now left seriously out of pocket and they won't compensate you despite it being their driver's fault. I am now taking legal action against them so if you are ordering anything and you see it's going to be delivered by Yodel either ask for a different courier or buy from someone else and save yourself the misery I've just gone through!

I recently had an incredibly frustrating experience with Yodel UK (yodel.co.uk) that left me incredibly disappointed and questioning why this company is still in operation. To try and make a long story short, I received two messages from Yodel stating that my package was out for delivery, yet it never arrived. Upon contacting customer service, I was given conflicting information and told that it was with the driver and would be delivered that day, only for it to never actually arrive.

After a week of dealing with the same frustrating situation, I began to feel like I was being given nothing but lies every time I reached out to Yodel for an update on my package. Even attempting to reach out to the driver directly proved fruitless, as I never received an answer or response.

To add insult to injury, one of the messages I received stated that my package had been signed for and delivered by myself at 23.03 – an absurd hour that no delivery service should be operating at. I was so thrown by this information that I actually had to check my security cameras to make sure I hadn't unwittingly received the package without realizing it.

Overall, my experience with Yodel UK left me incredibly frustrated and disappointed. From the constant lies and conflicting information to the impossibility of reaching out to the driver, I'm not sure how this company is still operating. I would strongly recommend avoiding using their services if at all possible.

I recently had a shipping experience with Yodel UK (yodel.co.uk) that left me extremely frustrated. Unfortunately, my parcel was still not delivered by Yodel even after waiting for more than a week. What's even more concerning is that Yodel's customer service relations team wasn't even sure where my package was located and said they would contact the management team to find out.

I tried every possible means of communication: I sent over four emails, had three web chats, and made two telephone calls. However, my issue was still not resolved. Yodel's first driver couldn't find my address, which is strange because the post office and DHL don't seem to have this issue. Meanwhile, the second driver apparently "tried to deliver but left a calling card" because I was not at home. However, I was at home all day, watching the tracker, and the driver did not knock nor leave a card.

It seems the driver blatantly lied to finish work early. The web chat feature was not helpful either since I only received automated responses that left me more frustrated. Calling their customer service line was also not helpful as I couldn't speak to anyone, and the automated responses left me with no resolution.

Overall, my experience with Yodel UK has been quite frustrating, and I won't be using their services again in the future.

I recently had an experience with Yodel UK and unfortunately it was not positive. My package arrived at Yodel's depot on May 22nd and on May 23rd at 1:30pm, Yodel's tracking updated to say that my package was out for delivery. As I was expecting the package, I rearranged my afternoon to make sure that I was home to receive it. However, at 3:30pm, Yodel's website updated the status of my parcel to say that they had called at my property but I wasn't there, and that Yodel had left a card. This was strange because I was at home the entire time, and no one from Yodel had attempted to deliver the package or left a card.

Unfortunately, despite my attempts to reach out to Yodel for assistance, my parcel has still not been delivered even though twelve days have passed since the initial delivery date. Yodel's tracking system still shows my package as "in transit" as of May 29th. I've made one phone call to Yodel, engaged in six online chats with Yodel's chat-based customer service, and even reached out to Yodel's social media escalation team via email after leaving a bad review on TrustPilot. Following Yodel's Twitter account, I also sent a direct message to Yodel via Twitter which has remained unanswered for six days now, despite my attempts to follow up with them daily.

At this point, I am at my wits' end and will be filing a complaint with the Ombudsman. For anyone else who may be considering using Yodel's services, I would recommend caution and suggest reaching out to retailadr dot org dot UK slash delivery-couriers for more information.

I recently had an unfortunate experience with Yodel UK (yodel.co.uk) that I feel obliged to share. Unfortunately, their delivery service turned out to be nothing short of a scam, with zero communication and updates about the package's whereabouts. According to the website, the parcel was supposed to arrive by Tuesday, but it never did, and the website continued to show that the package was due on Tuesday.

As someone with pressing plans to leave on Monday, Friday was the last chance for me to receive the package. However, out of desperation, I decided to contact the Yodel support team to learn about the whereabouts of my package. The experience with the customer support agent, Mansi Arora, was equally frustrating, as they could not tell me when the package would be delivered. Nonetheless, she gave me assurances that I could pick the parcel on Saturday between 10:00 to 12:00 from the depot.

Feeling optimistic, I made my way to the depot on Saturday, only to find a disorganized cluster of people, frustrated and desperate like me, waiting for their parcels. Unfortunately, the agent at the counter, Leila, was not helpful and refused to search for any more parcels despite a significant number remaining undiscovered. Understandably, the majority of people were frustrated and angry with no concrete solution to the problem.

I tried to explain the urgency and the fact that I had followed the instructions of a Yodel online support agent to collect the parcel on Saturday. However, the agents at the depot seemed indifferent, standing there instead of looking for the parcels, a situation that could have been remedied. In conclusion, I had to leave the depot empty-handed, with no parcel to show for it after a frustrating experience with Yodel UK.

I recently had an experience with Yodel UK (yodel.co.uk) when I placed an Amazon order which was meant to arrive by the 4th of July. However, on the scheduled delivery date, the tracking was updated to say that delivery had been attempted but was unsuccessful. I immediately contacted Yodel to see what had happened, as I had only been out of the house for around 10 minutes during the day. To my surprise, I was informed that no delivery attempt had actually been made and that Yodel was running behind schedule due to high demand.

Needless to say, this was extremely frustrating for me, as I was left feeling like I had somehow caused the delay even though I had done everything right. To make matters worse, the Amazon order information was updated to say that I had requested a different delivery date, even though I had not actually done so. The lack of communication and transparency was distressing, and it made me feel like I was being unfairly penalized for Yodel's incompetence.

Now, I am left waiting and unsure of when I can expect my delivery, which is an inconvenience that Yodel should have been able to avoid in the first place. It is not the recipient's job to bear the brunt of a company's shortcomings, and Yodel needs to take responsibility for their failures and improve their business processes moving forward. False tracking details are misleading and dishonest, and it only serves to further harm the customer experience.

In conclusion, I hope that Yodel takes this feedback seriously and makes the necessary changes to deliver on their promises. As a customer, I expect transparency and accountability, and I believe that it is up to Yodel to meet these expectations. No one should have to deal with the stress and inconvenience that comes with unreliable delivery services, and I hope that Yodel learns from this experience to build a better business moving forward.

I recently had a very unpleasant experience with Yodel UK (yodel.co.uk) when I purchased a ?30 item on eBay and opted for their delivery service. The estimated delivery date was 21 June and according to Yodel's tracking system, the package had been delivered at 11:59am on the said date.

However, to my surprise, there was no package anywhere in my property and no card left by the delivery person either. I checked all around my house, the garden, and the shed but couldn't find the package anywhere. The seller suggested I check with my neighbours and look in my dustbins, but to no avail.

When I contacted eBay and PayPal for help, they too couldn't resolve the issue as Yodel's tracking system showed the package as delivered. To further complicate matters, there was no phone number or webchat readily available to contact Yodel. I finally managed to get a phone number via eBay, but there was no response even after several attempts. Likewise, their webchat was also unresponsive for two days.

It wasn't until 24 June that I finally received the package. However, the condition of the package was damaged and had been carelessly dumped at my front door. Again, the Yodel's tracking system was amended to show delivery on the same day.

Overall, my experience with Yodel has been extremely disappointing. Their lack of communication and responsiveness was the most frustrating aspect of the experience. Furthermore, their delivery service was substandard, and the way they handled my package was unprofessional. I personally will never consider using Yodel again for any future deliveries and would advise others to do the same. It's a shame that such a renowned company would have such a poor reputation in the market.

My experience with Yodel UK (yodel.co.uk) was nothing short of a complete disaster. I entrusted them to deliver not one, but three large parcels, all of which were of considerable size and weight. But unfortunately, Yodeldirect failed to deliver on their promise. To my disbelief, they managed to lose all three parcels. It was a month of painful and frustrating attempts to figure out where my parcels were. I reached out to their customer service through their chat service countless times, only to receive six different versions of the whereabouts of my packages. From the parcels being on their way, given to ASENDIA, to confirming they were in the country of destination, but not yet delivered. The last straw was when they stated that the parcels had been delivered, which was not true. This kind of behavior is nothing short of outrageous!

Yodel UK's customer service teams were unhelpful, and at times even rude when they refused to answer legitimate questions of clarifications. The only way to contact them was through customer service, which was also the weakest link. When they didn't want to answer my questions, they disconnected the chat, leaving me hopeless and frustrated. Sadly, they only apologize with a standard phrase, which, I'm sure, they've repeatedly cut and pasted to try and placate disappointed customers. Occasionally their social media team appears with an announcement only to confirm that they can't do anything.

In conclusion, I would advise anyone reading this to stay away from this company for their sake. I believe that any business that doesn't care about its customers is not working for society's good. Trusting a company to deliver your package is a big deal, especially with the kind of money they charge for their service. Yodeldirect's lack of professionalism and lackluster services can have a devastating impact on people's lives, and they are not decent trading standards. The decision is yours to make, but my advice is - stay clear.

As a frequent recipient of home deliveries, I must express my deep disappointment with Yodel UK's services. To begin with, their delivery driver's conduct was incredibly unprofessional. Not only did he fail to do his job correctly, but he also blatantly denied any wrongdoing when he was caught in the act. Furthermore, his attitude and use of language left a lot to be desired. Despite bringing this to Yodel's attention, there has been absolutely no response from their customer service department.

What's worse, the parcel in question required a signature and could not be left just anywhere. However, the delivery driver took it upon himself to deliver the package to a neighbor without even attempting to knock on my door, despite claiming that he had. As I was standing in my front garden at the time of the delivery, I witnessed this firsthand. When I questioned the driver's actions, he became argumentative, and the language that came out of his mouth was far from professional.

This incident has left a sour taste in my mouth, and I am frankly appalled by Yodel's lack of concern for their customers. For all I know, the company could have simply left my delivery with anyone, given that neither myself nor my neighbor signed for it. It's no wonder that so many parcels go missing when this appears to be company policy.

What's more, Yodel's disregard for delivery messages left on their app has resulted in some of my packages being thrown away with the trash. Who in their right mind would look in the bin for a missing parcel?

I have decided to bring this matter to the attention of the company that used Yodel for this delivery and warn them of their unreliable service.

I recently had a frustrating experience with Yodel UK and their delivery service that left me feeling disappointed and angry. Despite claiming that a delivery, valued at over £225, had been left on my front porch, my family and I were shocked to find no such delivery had been made. We were at home and waiting for our package, so receiving a text message that it had been delivered to a "safe place" was unexpected and confusing. To make matters worse, when I attempted to find someone to help me track down my parcel, I found that there was no way to contact customer service and no information provided about the delivery beyond the initial notification. It seemed like there was no way to get my package or file a claim without having some kind of insider knowledge or expertise.

Finally, after scouring my neighbourhood and speaking with a Yodel representative, I discovered that the parcel had been left nearly three miles away from my house at a public swimming pool. Needless to say, this was a ridiculous and unacceptable way to handle a delivery, and I was outraged that my expensive package had been left in such an inconvenient and public location. It took a lot of effort and frustration to try to get my package retrieved and delivered to me, and I felt let down and mistreated by Yodel in the process. While I appreciate that customer service eventually tried to help me, the whole situation was inexcusable and should never have happened in the first place.

Yodel UK is a popular courier service that has been widely used by people looking to have their parcels delivered safely and efficiently. Although Yodel offers live support to its clients, recent reviews have shown that they still have a lot of room for improvement in terms of customer service.

One customer, Joshua Hobson, was left frustrated after his parcel was wrongly delivered. Despite contacting Yodel customer support, he could not get much information about his package. Fortunately, he was connected to Shandre who tried her best to help him track his parcel by asking for details about his parcel including the full name, first line of address, postcode and parcel number.

Unfortunately, Shandre advised Joshua that his parcel had already been delivered and signed for. This caused even more confusion since Joshua was told over the phone that it was signed by someone with a name that appeared to have a "D" and "Y" in it. Additionally, Joshua tried to contact his neighbours but got no leads about the missing package.

Although Shandre suggested that a driver's interview would be conducted to help locate the package, the customer was not satisfied with the timescale of 24 hours for feedback. Joshua cited that he was already waiting for 48 hours and that the driver had been informed to collect from the wrong address and re-deliver. Moreover, the customer had given his phone number to the driver so he could be contacted about the mis-delivery.

Overall, Joshua was not impressed with Yodel UK and felt that there was something dodgy about the service. He decided to record all phone calls and online chats to get feedback from other customers and his supplier. He is hopeful that the package can be located and cleared up soon.

Yodel claim they delivered a parcel to me today (09/11/2023) at 13.57, however the poof of delivery photo is not my house or me. I had another parcel delivered 10 minutes later which is time and date stamped and clearly shows me and my house. The delivery I was expecting was from Littlewoods and I have contacted Yodel but they are not willing to resolve my complaint and stand by the delivery drivers version of events that the parcel was handed to the resident. I was the only person at home all day.

Ordered a parcel on 3rd August 2023 for next day delivery, ordered late so was expecting delivery for 5th August..

App updated on 5th saying my parcel was being loaded into van. nothing changed all day so emailed the supplier for tracking information to be informed it had been sent and to contact yodel.

Upon contacting yodel was informed there was a delay and it would be delivered on 5th and to wait

Waited in all day and app not changed still saying being loaded into van at 8-30am on 5th. at which point I contacted yodel again and was assured it was out for delivery which still didn’t get delivered.

Waited till this morning to contact yodel again by web chat, was told they were sorry for the delay and assured me it would be delivered today. upon checking the app around 1pm noticed it was still stuck as been loaded into van on 5th!

Contacted yodel again only for them to tell me I had or the sender had requested it be held in depot till further notice which was clearly untrue seeing as I had contacted them enough times asking where my delivery was and sender had spoken to them as well. absolutely awful experience and terrible customer service would not recommend them to deliver when they say they are, next day delivery 4 days late is unacceptable

Having tracked a parcel, I looked again this morning and it said it was delivery at 5pm yesterday and a calling card had been left. I was in all day yesterday and the main doors were all open wide. No calling card was left and no Yodel van even appeared so I take it this is a lie?

Tracking ID is JJD0002231509387603

1 Jul 2023

4:56pm

Sorry we missed you. We've left you a calling card

SOUTHAMPTON HOME DELIVERY (YODEL)

I recently had an unfortunate experience with Yodel UK (yodel.co.uk) when I had a package delivered to me. Despite my correct address being listed on the package, the delivery driver attempted to deliver it to the wrong address. I was anxiously waiting for my delivery and even checked the app to find out that I was the next delivery. Unfortunately, the driver refused to return to my address, even though I had paid extra for quick delivery and explained that I would not be home until late next week due to work commitments. The lack of empathy and concern from the customer service agent was particularly frustrating, as they repeated themselves and did not offer any practical solutions.

I was very disappointed with how Yodel handled the situation and how little they seemed to care about their customer's satisfaction. To make matters worse, the customer service representative had even blamed me for not being there to accept the parcel, despite my waiting at the front door for them to arrive. This experience has left a bad taste in my mouth and I will certainly be more careful in the future when choosing who to buy from. In short, I would not recommend Yodel UK (yodel.co.uk) to anyone and would advise others to look elsewhere, even if it means paying more for their delivery services.

I recently had an unfortunate experience with Yodel UK, which I feel the need to share with the online community. As an eBay shopper, I placed an order for a number of items with high hopes, only to have them let me down in a big way. I was astonished to find that despite my instructions to leave the delivery in a safe place, the courier left the items outside my door. As a result, the goods went missing. When I contacted Yodel, seeking an explanation, the customer service agent simply told me that the courier had left it in a safe place. I found this to be incredibly frustrating, as the safe place specified was either my front porch or one of the delivery personnel. I left Yodel with more questions than answers, and I was left to ponder the possibility that they never even delivered the package!

To make matters worse, I also had ordered 4 parcels from the US that didn't arrive. Naturally, I lodged a complaint with Yodel, hoping they would look into the matter and rectify the situation, but they have failed to do so. I suspect that my case will be one of many, and unfortunately, it seems that my money and I are completely at the mercy of this terrible courier company. I am at my wit's end and will now be filing a police report in an attempt to reclaim some of my lost money.

It is my belief that Yodel UK is quite possibly the worst company in the courier business. Not only are they unprofessional but their negligence has caused countless customers tremendous frustration and hassle. As consumers, we deserve better than to be subject to such poor service. I hope that this review will help raise awareness of Yodel's deficiencies and spur them to make the necessary changes to improve their service.

I have recently had a very disappointing experience with Yodel UK (yodel.co.uk). I am a seller on eBay and have been waiting for 28 parcels to be collected by Yodel's courier from one shop since the 26th of December. Additionally, I have another 18 parcels at another shop waiting to be collected by the courier.

I have tried to approach both shops to get more information, and to my surprise, they both told me that the courier says he does not have enough room for the parcels on his van. To make matters worse, most of these parcels are for my eBay customers, who have had to request refunds from eBay. While eBay will refund them, the parcels may not be delivered for another week, which jeopardizes my reputation as a seller.

Today is the 5th of January, meaning some parcels have been delayed for up to 10 days. This is completely unacceptable, and as a result, I will be switching to HERMES for future deliveries. Yodel's customer service has been absolute rubbish to deal with throughout this ordeal, and I will make sure to tell others to avoid using their service.

It is with frustration that I write this review about Yodel UK (yodel.co.uk). Unfortunately, my experiences with this courier company have been consistently negative. It seems that almost every time I have a parcel being delivered with them, a problem arises.

One of the most common issues I encounter is that their couriers do not attempt to deliver the parcels. This is not even the worst part; they usually do not leave any notification cards behind nor do they have their phones on. This leaves me with no way of knowing that they attempted to deliver my parcel.

I have been ordering the same product for three weeks now, but it has not been successful because the courier does not come. The worst part is that he lies and claims that nobody is at home then immediately sends the package back to the sender. This means that I don't even have a chance at redelivery.

Today, I waited for the courier for the third scheduled delivery time but unfortunately, he did not come. To make matters worse, he lied again, claiming that he could not deliver the parcel because nobody was at home. What's more, I didn't receive any notification or card, and his phone was off.

In my opinion, Yodel UK (yodel.co.uk) is the worst courier company in the world. There is simply no excuse for a company to ignore their customers, yet this is precisely what Yodel does. This company is utterly useless, and it should be judiciously liquidated! I would not recommend using their services at all.

My experience with Yodel UK (yodel.co.uk) has been nothing short of frustrating and disappointing. I have been trying to contact their customer service team for over a week now regarding a missing parcel, and have had no luck getting in touch with them either through their phone line or web chat. As a result, I have not been able to provide them with the necessary information to locate my parcel, which they requested from me. This lack of communication and responsiveness on their part is extremely frustrating and frankly unprofessional.

To make matters worse, my parcel has been in their possession for a full 10 days now, and despite having an easy-to-find address, the delivery driver did not make the effort to locate me and simply gave up. I find this level of complacency and disregard for customer service completely unacceptable.

Even when attempting to manage my parcel on their website, I was met with further issues and error messages stating that my parcel is not able to be managed and requiring me to choose another delivery address. This is simply unacceptable and indicative of a substandard company.

In contrast, I have had positive experiences with delivery companies such as Hermes, Amazon, and DPD who have always delivered my parcels promptly and without issue. Yodel UK falls far short of these standards, and I would not recommend their services to anyone.

I am disappointed to report that my recent experience with Yodel UK was extremely unsatisfactory, to say the least. On Saturday, the 17th of April 2021, I was expecting a parcel to be delivered. However, to my dismay, the driver did not even attempt the delivery, despite claiming they did. My neighbors and I were all at home the entire day, but no such attempt was made. I was absolutely appalled by this lack of professionalism and efficiency.

After contacting Yodel via webchat, I was incredibly frustrated with the lack of assistance I received. The company did not take any appropriate measures to rectify the issue, but instead, offered me delivery from Monday onwards, which is utterly unacceptable considering that I had paid a premium for a faster delivery service. I felt like I had completely wasted my money and that the company had not valued me as a customer.

During my conversation with the Yodel representative via webchat, they expressed their "limitations" and how I should "understand" them. However, this did not satisfy me at all. I believe that there should be no limitations when it comes to providing excellent customer service, especially when customers have paid a premium fee for it. The driver should have come back to my address and completed the delivery without any issue.

To add insult to injury, I experienced connection issues during the webchat conversation, even though my WIFI was working fine. It was clear that Yodel was having a difficult time handling their customers. It is truly disappointing that I had to deal with such terrible service, and I can honestly say that it was one of the worst experiences I have ever had with a courier company. I hope that they can improve their services in the future, as no customer should have to endure such a frustrating experience.

Yodel UK, found at yodel.co.uk, has been a real disappointment in my most recent delivery experience. The delivery note, which was the size of a postcard, was left sticking out of my letterbox instead of being delivered in a more secure manner. Unfortunately, it didn't have enough information for me to know exactly what to do, so I had to call the phone number or visit their website to provide additional information.

However, the yodel.co.uk website was not user-friendly, and I was not able to inform the company about their driver's poor delivery work. Even though he was overwhelmed and clearly tired, he didn't put the postcard all the way into the letterbox. Moreover, the driver put the card into house number 13 instead of number 14, where the parcel was intended for. Unfortunately, no one was at home at number 14, and they missed their package.

When calling the telephone number listed, the customer service was not as helpful as I expected. In fact, it felt like they were talking to me as if I didn't have full knowledge of the situation. It was disheartening to feel like I was not being heard or understood.

Overall, my experience with Yodel UK was unsatisfactory and leaves much to be desired. It is as if they are not concerned about their customer's delivery experience or provide adequate tools to help with issues. I would not recommend them, and I am not eager to collect my parcel from a company that is hard to contact and unresponsive.

I had a terrible experience with Yodel UK (yodel.co.uk) recently. After placing an order valued at £350, I expected to receive it promptly. Unfortunately, this was not the case. Despite it allegedly being out for delivery on the 2nd of January, I did not receive the package until the 7th of January, and only after multiple failed attempts to deliver it.

I was extremely frustrated by the situation and attempted to contact Yodel via their chatline. Unfortunately, this proved to be a fruitless exercise. The chatline operators were not helpful and seemed to be located in South Asia. I was unable to contact Yodel directly and felt that this lack of accessibility was unacceptable.

To make matters worse, the delivery attempts continued for four days in a row, despite the address being correct and all other couriers having no difficulty locating it. Eventually, the package arrived, but I had lost all faith in Yodel's ability to provide a satisfactory service.

This is not the first time I have had problems with Yodel's Norwich depot, and I would advise anyone else to avoid them like the plague. The service I received was appalling, and I believe that the company's trading standards should be investigated. I cannot recommend Yodel UK and would give them a minus star rating if possible.

As a customer who recently ordered a package from Yodel UK (yodel.co.uk), I have to express my utter disappointment with their delivery service. If you're considering using Yodel, you may want to think twice before doing so.

First of all, I paid for next day delivery on May 19th, 2020, expecting my package to arrive no later than the following day. However, on the 5th day since my order, I was still waiting for my package. I logged onto the tracking system and found out that there was a slight delay expected. This wasn't a problem, as I was willing to wait. However, what's most frustrating is that I never received any updates or communication from Yodel about the delay.

As the night dragged on without any delivery, I became increasingly frustrated and angry. Yodel failed to keep me informed, and that's something a professional delivery company should never do. Nobody called me, sent me an email, or texted me about the delay. It felt like Yodel was making fun of me as a customer.

Looking back now, I'm completely dissatisfied with the entire experience. Yodel promised me next day delivery, but it took 5 long days for my package to arrive, and even then, there was no communication or apology from the company.

I understand that delays can happen due to unforeseen circumstances, but a company providing professional delivery services should keep their customers informed. It's unacceptable to leave a customer in the dark about the status of their package, forcing them to resort to checking the tracking system multiple times a day.

To sum up, I'm thoroughly disgusted with Yodel UK's lack of professionalism and communication. I hope others can learn from my experience and avoid this company. Even if I manage to receive my package, I won't be using Yodel again in the future. As a dissatisfied customer, I'm even considering taking legal action against the company.

As a disabled individual, I recently had a less than desirable experience with Yodel UK (yodel.co.uk). Unfortunately, I missed the first delivery due to an unfortunate fall and had to receive medical attention at the hospital. After being provided with a card for rearranging the delivery, I chose to have it delivered to a different address and received confirmation that it would be done accordingly.

However, I found that tracking my delivery was not as simple as it should have been as the updates were not being made accurately. I attempted to contact customer service on the phone but was disappointed to discover that it was automated and therefore not very helpful.

Thankfully, their chat feature was available to me. On two separate occasions, I was advised to keep checking the tracking information and was told to remain at the delivery location until it arrived. As the day progressed, it became apparent that the delivery would not be arriving as expected.

I returned to the chat feature, asking for more information and was informed that it would be delivered as soon as possible. However, when I pressed for a specific day and time, I was met with vague responses and repeatedly thanked for my patience. By this point, I was extremely frustrated as it appeared as though the company was making false promises and did not have any sense of urgency.

Sadly, my experience with Yodel UK was very unpleasant and I would advise others to avoid using this service at all costs. The company provided untruthful information, was lacking in urgency, and did not follow through on any promises. Additionally, the lack of personal communication was a notable issue. Overall, it was an awful experience and I cannot recommend this company to others.