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Royal Mail Group review: Next day special delivery

Pandiculate of GB

Apr 29, 2026 2:03 pm UTC

Verified customer

Featured review

I was sending an application to the DVLA Medical Department and it was crucial for me to have proof of delivery and proof of receipt. THese documents are absolutely crucial for my application to have my licence restored after a medical episode and it took a lot of time and effort to collate everything the DVLA had requested, so I wanted to make sure that I had proof of receipt and that it was signed for upon receipt. Online tracking showed that the item had been delivered to the DVLA the next day, but a signature had not been obtained. I initially raised a claim online and they have refunded postage of £9.95, but that’s not the point. The reason I spent nearly ten pounds on delivery in the first place was so I had unequivocal proof that the item had been received by the DVLA, but because the Royal Mail delivery operative failed to obtain a signature, I do not have that irrefutable proof of receipt. Funnily enough, this happened in exactly the same way about six months ago – the item was allegedly delivered but no signature was obtained. This is not what I paid for and what I want mot than anything else is why I did not receive the service I paid for and why the Royal Mail and its emplyess seem to think that this type of behaviour is acceptable.

Claimed loss: Not objectively financial as such, but this may cause a delay to the return of my driving licence, which will cause emotional and psychological distress and disrupt my professional life even more than it has done already.

Desired outcome: I would like an apology and an assurance that if you pay the Post Office/Royal Mail so dearly for what is supposed to be its highest level of delivery then that’s exactly what you get.

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