Stamps.com never notified me of any recurring charges or service fees. They send fliers in the mail to sign up, and nowhere in the process is it disclosed that there will be a fee. To activate the account, you must call and provide a credit card. They give you a month free so you don't know you've signed up for some recurring fee. Their website hides the service plan fees separately from where your charges and orders are tracked.
I needed some stamps and was told I could order online from the post office. Stamps .com looks a bit like the post office but I after awhile I realized it wasn't and left without ordering anything or signing any agreement. A month later I got a $17.99 charge for a service fee. I called and they agreed to stop any future service fees but refused to refund the current fee. I had to report the fraud and get a new card number which is a bit of a hassle since I have this card on file many recurring charge accounts.
I just noticed today that there is a charge of $19.40 from Stamps.com; I checked further on my Discover card charges and noticed I have been charged that amount going back to September 8.
I am 80 years old, retired, and do not order stamps, packing materials, and whatever else the company is pushing. I did not sign up for this service and want it stopped and a credit issued to my card.
On my master card which I rarely use and lost my online passcode, I finally got reset and was made aware of charges every single month by stamps.com for $17.99! My credit card told me to first try to resolve with you! I want refunded for at least a year of charges and all future charges stopped! This is a Bank Of America card for Danny Roberts [protected] 07/23
I bought stamps one time! I got the stamps and was billed $17... Now I get emails and charges to my account...
I was charged a fee out of the blue of $75.20. When I called to ask about this they told me that it was a monthly service fee. I did not sign up for a monthly service fee plan. They claim they sent invoices by email each month to pay these "monthly fees" but when I went back and searched my email, I did not have any invoices from stamps.com. So one day they just charge $75.20 with no notice or email. Not cool. This included service fees. Why would I sign up for a service to mail that has a monthly service fee and then when I used the portal (which wasn't often) I said NOTHING about owing money to them. The representative told me that since I closed my account their is nothing they can do about refunding any money back. Of course! What a joke. I will not use stamps.com again or recommend to anyone.
Back in april, 2020, I decided I needed to find a mechanism to get stamps for personal use because of...
I received a flyer in the mail in December advertising free stamps by printing at home. This information was very unclear, but I wanted to check it out. I went online to check it out and see how it worked, so I had to create an account. I tried to print the free stamps included, but it didn't work right and I just decided it wasn't for me. I had no idea that they were charging me every month for the account. This was very unclear, and the account wasn't even being used. I normally pay attend to subscription type accounts, but this was very misleading and they did not even communicate with me since December. I deleted my account once I realized I had been charged for 3 months. I called customer service, but they were not able to refund me. I am normally not one to complain, but I feel very mislead and scammed. I would like my full refund back for those 3 months. I was charged on January 21, February 18, and March 16. I did receive $9 refund for the month of March.
Accidentally automatically enrolled in monthly subscription service four months ago and only recently noticed the charge on my credit card. Not able to cancel subscription online. Called customer service and was told plan was canceled but it is still active. Unable to remove my credit card information from profile online. Customer representative told me I would receive a call from "corporate" to receive a refund but have not been contacted.
I had signed up for the 4 week trial and on the second day I called to cancel my account. They had sent me a confirmation code which all this happened over a month ago so I no longer have the email but I wish I did because today I got a charge of $17.99 to my bank account by Stamps.com EVEN THOUGH I HAD ALREADY CANCELED MY ACCOUNT AND NEVER USED IT!!! And of course I tried to call as soon as I found out a charge was made(11pm) but today is Friday and after 6pm so they are closed and they have NO after hours support so I won't be able to call and complain until Monday at 6am. Very bad company. This is a scam! I want my money back!
Stamps.com charged me a monthly fee for 2.5 years without sending any notification emails or receipts to make...
I thought that this company could help us in our new business. I was completely mistaked. this company built a simple software that just cause you problems and waste of money. I shipped an envelope that never was delivered to the destination and my option was the USPS insurance... For sure I could never get this money back because they don't give you any support (of course, they want to sell you their own insurance). Second problem... I printed an international postage and my local postman took the package. The package was 1 inch larger than standards, and the postman brought the package back. I had to cancel that postage, print another updated and correct one and give him to take it to the post office again. I asked for the refund of the wrong one, now I knew that they refused to pay me back! Dearest Customer, try another way to ship your merchandise! Go to hell with your dawn refunds policy Stamps.com! I'll cancel my account asap!
I signed up for Stamps.com under a promotional offer of free postage after a trial period. From the...
This company never notified me that they would charged a monthly service of $15.99 for the same services that...
I went to the Stamps.com site to find out what their services cost and whether their software worked on mac's. I had to create a login to get the information. By then they considered me a customer and started charging me for the service without me confirming I actually wanted to use it. As soon as you send for the "free" kit you are signed up. I thought they were just confirming that I wanted the service but no, they were charging me for a service I didn't want.
I decided that their price was too high for my small usage and would not have signed up. I don't know how they got my credit card. Ordinarily I stop at the point where a website asks for a credit card.
I don't want to retrace their website to see how I fell into their trap.
They won't let you cancel online. They make you call during Their business hours. They say it is for security but the "security questions" they wanted verified could have been asked online. Finally I called to cancel the service. They still expect me to pay for 2 months of service I never used.
So my husband filled out a survey for Stamps.com so he could get some points for a game he plays. He never included anything other then his e-mail and name. Just yesterday we get an alert from our bank that we had a withdrawal from Stamps.com. I asked my husband about it because he has signed up for things before and not told me, but this time it wasn't something he signed up for.
After talking a bit he said that he did take a survey for them but he never remembered giving them anything other then then his e-mail and his name. Well from just that they were able to get the bank information and other information about him.
Apparently there was also a "trial period" that apparently came with him filling out the survey. Like I said above last night we were charged for it. So warning NEVER fill out a survey for stamps.com they will some how get your information and charge you for a service you don't want or plan to ever use. The only good thing was that after calling the number on the website and got a refund but that isn't stopping me from warning the rest of you about this.
I have been charged by stamps.com for 15.99 for the past 15 months without me knowing it. when I called them they claimed it is a valid charge and would not credit back even one penny of the service I never used. I will file a report against Stamps.com with BBB and USPS, and I will write to my US senator and congressman to ask them to try to help legislate against scampers such as Stamps.com. It beats me how some people can rip people off like that and can still sleep at night.
I have been unscrupulously charged by stamps.com resulting from a FREE TRIAL offer. I received an...
I accepted a 30 day free trial of Stamps.com. There was no mention that there was a monthly fee associated with the service even after the free trial. The first correspondence I received from them. one week later, indicated that after the free trial there would be a recurring monthly fee. I attempted to cancel that day, having never tried the service at all, in any way. All I had done was to download their "free" software. Two days later I received my credit card bill with their monthly charge included. I already had a cancellation confirmation number and a statement saying that there were no charges against the cancelled account.
Do not get involved with this company. Now I see that there are many similar complaints against them. If only I had looked them up befor I accepred their "free" trial.
This is a GREAT idea which is disappointingly incomplete simply because it does not allow use by people who use MAC operating system. While emulation software will allow it, the whole point of MAC is to get away from Windows OS problems. So, until this is also for Mac users (66% market share of ALL computers over $1, 000), I'll skip it. I did email back and forth with customer/tech service, and was very impressed with the quick response time, excellent and personal reply, and the completely professional reply. The interface seems great, customer service was AWESOME.