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I received a flyer in the mail in December advertising free stamps by printing at home. This information was very unclear, but I wanted to check it out. I went online to check it out and see how it worked, so I had to create an account. I tried to print the free stamps included, but it didn't work right and I just decided it wasn't for me. I had no idea that they were charging me every month for the account. This was very unclear, and the account wasn't even being used. I normally pay attend to subscription type accounts, but this was very misleading and they did not even communicate with me since December. I deleted my account once I realized I had been charged for 3 months. I called customer service, but they were not able to refund me. I am normally not one to complain, but I feel very mislead and scammed. I would like my full refund back for those 3 months. I was charged on January 21, February 18, and March 16. I did receive $9 refund for the month of March.
Accidentally automatically enrolled in monthly subscription service four months ago and only recently noticed the charge on my credit card. Not able to cancel subscription online. Called customer service and was told plan was canceled but it is still active. Unable to remove my credit card information from profile online. Customer representative told me I would receive a call from "corporate" to receive a refund but have not been contacted.
I had signed up for the 4 week trial and on the second day I called to cancel my account. They had sent me a confirmation code which all this happened over a month ago so I no longer have the email but I wish I did because today I got a charge of $17.99 to my bank account by Stamps.com EVEN THOUGH I HAD ALREADY CANCELED MY ACCOUNT AND NEVER USED IT!!! And of course I tried to call as soon as I found out a charge was made(11pm) but today is Friday and after 6pm so they are closed and they have NO after hours support so I won't be able to call and complain until Monday at 6am. Very bad company. This is a scam! I want my money back!
Stamps.com charged me a monthly fee for 2.5 years without sending any notification emails or receipts to make me aware of the charges—I just happened to spot it one month on my...
I thought that this company could help us in our new business. I was completely mistaked. this company built a simple software that just cause you problems and waste of money. I shipped an envelope that never was delivered to the destination and my option was the USPS insurance... For sure I could never get this money back because they don't give you any support (of course, they want to sell you their own insurance). Second problem... I printed an international postage and my local postman took the package. The package was 1 inch larger than standards, and the postman brought the package back. I had to cancel that postage, print another updated and correct one and give him to take it to the post office again. I asked for the refund of the wrong one, now I knew that they refused to pay me back! Dearest Customer, try another way to ship your merchandise! Go to hell with your dawn refunds policy Stamps.com! I'll cancel my account asap!
I signed up for Stamps.com under a promotional offer of free postage after a trial period. From the beginning, it was NOT as promised. It took over 2 months to get...
This company never notified me that they would charged a monthly service of $15.99 for the same services that you can get for free directly from USPS.com. Stamps.com not only...
I went to the Stamps.com site to find out what their services cost and whether their software worked on mac's. I had to create a login to get the information. By then they considered me a customer and started charging me for the service without me confirming I actually wanted to use it. As soon as you send for the "free" kit you are signed up. I thought they were just confirming that I wanted the service but no, they were charging me for a service I didn't want.
I decided that their price was too high for my small usage and would not have signed up. I don't know how they got my credit card. Ordinarily I stop at the point where a website asks for a credit card.
I don't want to retrace their website to see how I fell into their trap.
They won't let you cancel online. They make you call during Their business hours. They say it is for security but the "security questions" they wanted verified could have been asked online. Finally I called to cancel the service. They still expect me to pay for 2 months of service I never used.
So my husband filled out a survey for Stamps.com so he could get some points for a game he plays. He never included anything other then his e-mail and name. Just yesterday we get an alert from our bank that we had a withdrawal from Stamps.com. I asked my husband about it because he has signed up for things before and not told me, but this time it wasn't something he signed up for.
After talking a bit he said that he did take a survey for them but he never remembered giving them anything other then then his e-mail and his name. Well from just that they were able to get the bank information and other information about him.
Apparently there was also a "trial period" that apparently came with him filling out the survey. Like I said above last night we were charged for it. So warning NEVER fill out a survey for stamps.com they will some how get your information and charge you for a service you don't want or plan to ever use. The only good thing was that after calling the number on the website and got a refund but that isn't stopping me from warning the rest of you about this.
I have been charged by stamps.com for 15.99 for the past 15 months without me knowing it. when I called them they claimed it is a valid charge and would not credit back even one...
I have been unscrupulously charged by stamps.com resulting from a FREE TRIAL offer. I received an advertisment for their FREE TRIAL service over a year ago. While reconciling my...
I accepted a 30 day free trial of Stamps.com. There was no mention that there was a monthly fee associated with the service even after the free trial. The first correspondence I received from them. one week later, indicated that after the free trial there would be a recurring monthly fee. I attempted to cancel that day, having never tried the service at all, in any way. All I had done was to download their "free" software. Two days later I received my credit card bill with their monthly charge included. I already had a cancellation confirmation number and a statement saying that there were no charges against the cancelled account.
Do not get involved with this company. Now I see that there are many similar complaints against them. If only I had looked them up befor I accepred their "free" trial.
This is a GREAT idea which is disappointingly incomplete simply because it does not allow use by people who use MAC operating system. While emulation software will allow it, the whole point of MAC is to get away from Windows OS problems. So, until this is also for Mac users (66% market share of ALL computers over $1, 000), I'll skip it. I did email back and forth with customer/tech service, and was very impressed with the quick response time, excellent and personal reply, and the completely professional reply. The interface seems great, customer service was AWESOME.
I cancelled the account the very day after receiving the trial offer and have been billed since Aug 2007 the amount $17.99. My husband who handles our bills did not flag it till recently I went over our bills and noticed the fraudulent charges for services I have never used. There should be a class action suit made against them considering the number of like complaints against them. BE AWARE!!!
I went online to see for the trial offer and called and cancelled. The next thing I know I received a CD in the mail. I never looked at the CD I just through it in the garbage. I...
Stamps.com is full of false advertising. Their ads promise you no hassle, low cost mailing, "without having to pay for a meter". In reality, you pay a monthly fee, you can't simply "print postage", unless you print a full envelope with address details. If you want to print stamps, you need to buy stamp paper from them (for a hefty price). If you want to print parcel postage - you need special lables from them (ditto on the price), and if you want to send international first-class mail - you CAN'T, because you either need their specialty stamp paper, or the program treats your mailing as a package, and you need to print out export forms (for a birthday card...)!
We tried them at our office, and went back to our postage meter and USPS Online - it's cheaper and less hassle.
Sorry this is going to be really long but I promise worth reading. It's not just a gripe session but a valid complaint.
I've been printing postage online for several years now, for business and personal use. I generally use USPS.com because they are the Unites States post office and are fairly easy to use. Not perfect by any stretch but certainly accessible and it does save me a trip to the post office. But if I want to print exact first class postage, I have to go to the post office. If I want to do that online, they send me to stamps.com. That's where the fun begins.
Today, I decided I didn't want to put 3 stamps on an envelope that only required two plus a few cents more postage. So I go for the "free trial" at stamps.com which promises the moon and delivers absolutely nothing!!!
First, I learned after registering for my "free trial, " that this wasn't my first time registering with these dolts. Then I remember, oh yeah, I did sign up with them before, and cancelled because I couldn't figure out how to use their freakin' crazy software. Every single thing I clicked on wanted to sell me some product. Nowhere could I find a page to just print my first class postage. So I click the help button for printing postage to envelopes. I get this whole list of "problems" to choose from and not one addressed how to simply print some first class postage on a label to attach to my envelope, or to print directly to my envelope. How about some simple instructions to print postage people?!!!
So they suggest you sign up for one of their webinars, which by the way, are handled by third party trainers and are fee based!!!
I just want to print $1.22 in postage today, not pay for a class tomorrow on how to use stamps.com!!!
Trying to buy $1.22 in postage from them was 100 times worse, more frustrating and time consuming than getting in my car, driving to the local P.O., standing in line for fifteen minutes to get my envelope weighed and postage applied.
BTW, the whole reason I wanted to use an onlive service to begin with is not because I'm a fat lazy pig who just wants to sit in my chair all day. I'm disabled with nerve damage from a botched surgery a few years ago. Printing postage online would be a huge service to me as getting in an out of my car is not easy, and standing in a line at the post office is extremely painful and sets me back for a couple of days. I have to schedule my outings very carefully just to function from day to day.
Stamps.com would be a fabulous service - if they offered any service. Oh, and there's no contact information anywhere, which is the most frustrating thing of all. What kind of company gives no physical address or even an email contact form? With something like this, you'd think there would be some simple connections, like "click here for technical support." I had a heckuva time finding a phone number and couldn't tell you where I did finally find it - I doubt I'd find it again.
Then when I called to cancel the "service" for lack of service, the poor telemarketer has to give his spiel to try to get me to stay with them. I said if they just had a live chat or an email address or even a snail mail address where I could send my concerns and know that I was heard, I'd probably give them a shot again. He was not very well trained - think it was his first day on the job. He should have said, "Ma'am, tell me what you'd like to convey to stamps.com and I'll be sure management gets your message." I asked the guy, "can you give me an address where I can write to them to express my concerns, or an email address or something?" He tells me all he has is an address for billing!
Sorry about all the !!! - get the idea I'm more than a bit frustrated?
Here's the bottom line for me, they don't give a damn whether I'm their customer or not. Obviously they have enough other customers who don't have any problem using their site they don't need my $15.99 per month. What's one customer to them? Sorry stamps.com, we all know word of mouth is the best - or worst - advertising and I'm telling the world I'm not happy with you!
I've been using the Internet for at least 15 years and don't usually have problems figuring things out. But this one made me crazy today.
I really, really hate complaining. I love to encourage and compliment people and companies when they do a good job. It takes a lot for me to give a company a negative rating. I hope somebody at stamps.com reads this and things improve. I'd love to use their service AND give them a great rating. Come on stamps.com, you can do it!!!
My recommendation, until they get these issues resolved (if ever, ) go to the post office.
Stamps.com is a licensed agent of the United States Postal Service Stamps.com clearly identifies its software and additional items e.g. postage scale as "free" (plus shipping...
I note a complaint herein that is identical with what was recently done to me although the writer feels that USPO authorizes this crumb crud outfit ripping people off - that would be incorrect. The con job is in using USPO info (note the subtle indirect difference in the logos) to entrap the innocent victims they snare. You get a shpiel about getting stamps with a flick of your keyboard to save you from going to the post office but then comes the "trap". In all the mumbo jumbo, unless you read and re-read (and even then) you are "hit" with a monthly fee - like me as of July 2009 - for $20.00 per month they draw right out of your bank account for...READY? !!SERVICE FEES!!
Yes folks, not postage, not a piggy bank from which to draw postage stamps but...SERVICE FEES in order to purchase, say a 45 CENT STAMP!! A real deal eh? Why would anyone pay a monthly fee of $20.00 to buy postage stamps? Even if you used $100.00 worth of stamps a month why the heck would anyone want to spend an added $20.00? Why not just go to the P.O. and buy a postage meter which is what large outfits do. RIP OFF IS AN UNDERSTMENT WITH THIS OUTFIT. And it is very difficult to get rid of the charge eh?
DON'T GET RIPPED OFF. DOWN WITH STAMPS.COM
I signed up for a trial account with Stamps.com. My first "free" postage did not print. I tried to contact them and they never replied. I tried subsequently to cancel my service during my trial period. It did not get cancelled. My bill is now up to over $120.00. I keep trying to cancel, they keep sending bills and I return them stating to cancel the account. I cannot get through on the phone. Why is my account still open so that they keep charging the monthly fee. Wouldn't a normal business cancel my account due to non payment. HOW DO I GET THIS TO STOP??????
This shady business sent me software that didn't work after I signed up online. Then, when I tried to cancel online, it wants me to call some 1-800 number at 6am on Monday. It is totally shady to only allow cancellations by phone, for a business whose ENTIRE goal is to do business online. It's transparent that they will do anything they can to just bill you extras secretly and then make it impossible to quit. Not to mention, I've gotten tons of spam ever since I signed up. Jerks.
I had no idea I was being charged a monthly fee for what I thought was some freebie information from Stamps.com. It was a year before I noticed a 17.99 charge on my card. I called...
My husband bought stamps from stamps.com over a year ago. I thought he was continuing to buy from them when I noticed a charge occasionally. My last credit card statement, I noticed 3 distinct charges from Stamps.com. I notified my credit card company as to fraudulent charges and they will notify the company to stop charging my credit card and to refund any fraudulent charges.
After receiving my credit card statement, I saw a charge for Stamps.com. I tried this (with 30 day free trial). Trial started 2/3 and saw I couldn't use it so I canceled on...
I ordered one set of stamps from them for Christmas over 2 years ago and I thought I was done. Checking our monthly credit card bill I was wondering why is my husband ordering so much stamps every month (we pretty much don't use any). He denied buying any so upon further checking, turns out this whole time (>2 years) Stamps.com (charge: SCI*Stamps.com) have been charging me $16.95/month. When I mentioned there was no indication of this charge when I signed-up for the account, they completely dismissed me. To cancel the account they ask all possible secret passwords: i.e. city you grew up in, your first pet... SCAM!!!
Stamps.com web site is a company that has used flagrant deception to bilk customers out of $20 per month monthly fees. They have set up their web site to be difficult and confusing so that you don't even realize you have signed up for monthly charges until you get the bill on your credit card statement. To get information about pricing, I signed up and gave credit card info as I intended to make a purchase. The prices were higher than usps, so I did not make the purchase for shipping materials. They do not disclose on the sign up page that there will be a monthly fee even if no services are used by the customer. and, they provide zero service for their fees. When trying to communicate or cancel, after receiving a bill on my credit card (and then they tell me they have already billed me for 2 additional months), they tell me "tough luck"- it tells you, the customer on the 3rd page in small print that you will be charged. They do not provide cancellation via website even though this is the way one signs up and make customers wait 5-10 minutes for customer service- This company is a scam operation with a misleading web site and should be shut down. I would imagine there are services that they could profess are useable, but this deceptive manner of charging without service is abhorant.
Internet postage is a wonderful and convenient thing, but Stamps.com gives it a notorious name.
This iniquitous merchandise will always try to trap innocent customers by using 'No Risk', 'No Upfront Costs', '4 Week Trial' as well as 'Free Special Offer' on their promotion material. There is not any line or fine print mentioning the monthly fee or the hidden fee that will be charged for this service on those mailed material. Customer will never know the so called 'No Upfront Costs 4 Week Trial' is never free until they call to cancel the service.
Stamps.com will charge you the monthly fee at the very last second of each billing circle so that even the 'transaction date' for this bill will appear on your credit card statement as the first day of your next billing circle, not to mention the 'post date'. By using this 'smart' tactic, they try to mislead you into believing that they are charging you for the right billing circle and the first 4 week trial would be free.
However when you call to cancel the service, the representative will tell you that the charge (which has the 'transaction date' within the current billing circle) is for the previous billing circle and they will charge you one more time for the current billing circle since the 'No risk 4 week trial' is not free, which sounds like robbery. Should you ask where their terms are, they would direct you to click their 'Site Map' and followed several links to find it. I wonder how many people know where the site map link is.
What's the worse is that you cannot cancel this service by email but only by phone. Meaning if you remember to cancel it outside their normal business hours, you are screwed. You probably will be charged for one more month fee, should the next business day is within the next billing circle.
If you really want to use these services online, there is a very nice one out there with much better price and services. Here I cannot tell you a name for fairness reason. Try to google 'internet postage', the first one of the normal result (not the ads) is always the best one. Hope this review would prevent innocent people from scammers.
Stamps.com is cheating customers and charging customer without any service or product. In October, I signed up a one-month free trial account with Stamps.com to try their...
Received cd in mail to try stamps.com online. They offer free postage to get you to try for 30 days. Once you finally find they're terms, it costs $17.99 a month just to use...
I used my corp. Visa card to set up our Stamps.com account and after a few months I had my office manager switch the account to utilize his corp. Visa card. Stamps.com is billing...
Man, do I feel dumb. I never thought I could fall for such misleading website. I like many others wanted to purchase stamps from the ease of my computer. I also thought printing...
I signed up for a free trial of stamps.com through inboxdollars.com. I never downloaded the software or used any stamps, and I tried multiple times to cancel my account. Their...
I was charged today $17.94 from the above business in which I have never done business or even heard of. I have no Idea how they got my ATM card number. I will change my account later today.
For four months I have been charged $17.95. I have no idea who the company is and have not been called by telephone to sign up. I understand from the blogs that there is a...
I have received a pending charge on my debit account for $17.94 from sci*stamps.com. I know this is fraudulent because I have barely used my card for anything lately and have only...
Stamps.com obviously has made a fortune on individuals and businesses like mine. It apparently started with a phone pitch which lead an employee without authorization to signed...
This compamy defrauds you of a minimum of 31.00 the instant you click yes to their lengthy terms of service, for first & last months "service fees". There is NO ADDED BENEFIT to...
stamps.com will continue to charge your credit card even if you get a new number. I tried to cancel on line, and on the phone. The first phone cancellation they said they...
Do you believe that it is a waste of money to be billed $15.99 per month from an on-line business in exchange for no products, no service? Do you believe that an on-line busine...
Stamps.com is a Huge Scam. I have filed complaints with the FTC and the USPS and I suggest everyone do the same. It is very simple, simply visit the website of either the USPS or...