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The UPS Store Complaints & Reviews

The UPS Store / Clothing

LisaEverett on Aug 18, 2018

On Friday, August 17, I went to the UPS store located on Squire Road in Revere, MA. The person behind the counter was very rude. I inquired about shipping back a package that I had. It was already prepaid. Just needed to be tapped and shipped. Was told that I was to pay $1 for the use of...

The UPS Store / service

Melissa Moreno on Aug 14, 2018

I just called your UPS store on 3501 N Ponce DeLeon Blvd St. Augustine, FL 32084 and spoke to a gentleman by the name of Eric who was very condescending and rude. He had zero training in customer service and should not be assisting customers. I received a notice from the shipper of my...

The UPS Store / mail

ivmonticelli on Aug 14, 2018

The ups store # 22. Lost my package, they don't want even want to talk to me. Any way they can check the video camera to realize I did send the package, I have the feeling they are doing something with the packages. Look their reviews? This white, black long hair took my package. When I...

The UPS Store / unethical behavior - sherwood oregon ups store #2755

Binford Man on Aug 7, 2018

I had a box to ship to Duluth Georgia on 7/25. I paid $167 for 2 Day Air delivery on 7/27. The Sherwood Oregon UPS Store took it upon themselves to put a Hazardous Materials Label on my box. The UPS Hub sent it back to the UPS Store. Lie #1: Christina at The UPS Store accused me of putting...

The UPS Store / mailbox delivery

brandyparker on Jul 23, 2018

I have been a customer at this UPS for almost 10yrs. I was one of the first mail box renters when the store officially opened in Cedar Hill, Texas. The current owner of the UPS store does NOT care about the appearance of the store and has dirty carpet that seems to be rarely vacuumed or...

The UPS Store / customer service

Grace Segers on Jul 22, 2018

My complaint is with Ms. Dori Pusateri, Manager of UPS Store 4344. On Monday July 16th, 2018 I took a package for mailing to UPS Store 4344 in Clearwater FL. MY package was already boxed and I had the mailing label prepared. I just needed to reinforce the taping on the box, I had a roll of...

[Resolved] The UPS Store / ups store 5142

gulerann on Jul 18, 2018

I went to this store yesterday at 2:10 PM to have something printed. There were two employees there at the time. I needed two copies of a photo I emailed to the store. (Please excuse the race reference but I have no other way of identifying the person who I had a problem with.) The...

The UPS Store / #1zorw0990314107606

Michael John Travaglione on Jul 16, 2018

On ll April I mailed a personal item which was lost after being mailed by the Fort Bragg, NC UPS store. . As instructed by UPS I filed a complain with the back in April for the amount of the shipment which was approved. The owner of the Fort Bragg UPS store continually tells his workers to...

The UPS Store / service

anginjay03 on Jul 9, 2018

UPS store # 4177 4142 Mariner Blvd Spring Hill, FL 34609 The owner, was very rude and unprofessional to me and other customers standing in line. The store was flithy, there was a live roach crawling up the wall. And wires yand cables lying around all over the floors... I will never use...

The UPS Store / packages being switched and given to other customers where "come up missing"

kaenyart on Jun 28, 2018

This is concerning Store # 0920 at 2063 Main Street Oakley, CA 94561. My problem started June 4, 2018 when my pkg was left at their front desk. I had a package that was delivered on June 4, 2018. It said according to the tracking # that it was left at the front desk. The manager "looked for...

The UPS Store / guaranteed overnight mail

Jenora on Jun 17, 2018

On March 14, 2018 I went into the UPS store on 49th St North in Pinellas Park Florida to send off documents for a closing on a house. I was guaranteed that it would be received overnight or a complete refund would be issued. Unfortunately the documents were not received in a timely manner...

The UPS Store / owner

Brian Adrian Grot on Jun 4, 2018

I walked into his store and asked to have a title notarized. The lady went and told the guy at his desk what I neede. The guy walked up and I said I need my signature notarized on my title. I handed him the title and he looked it over and asked for my id. I handed it to him and he then...

The UPS Store / employees arguing with me

Philip88 on May 30, 2018

Your store had a sign in it - front counter (recently removed when I complained) that said, "THIS IS YOUR ADRESS: 2500 MURFREESBORO RD SUITE#105 NASHVILLE, TN 37217. The picture of the sign on the counter is on my Facebook page, and so are all the emails I'm getting that tell me "I'm wrong...

UPS Store / non allowed debiting credit card / after full payment upfront and delivery, additional fees were debited without authorisation

Benne Piscaer on May 29, 2018

UPS charged 5% after the documents were delivered based upon policy changes that go into effect on June 4th. I demand cancellation of these excess charges based upon the fact that this is or racketeering or fraud, as you had access to my card and took advantage of this to illegally take...

The UPS Store / ups store employee

BugSpray on May 11, 2018

AT&T U-verse gave me instructions to return a defective cable box in the box that the new one came in. They instructed me to put all the parts in the box and to put the return lable on the box over the old one and take it to the UPS store. I did. When I took it in the woman took the box...

The UPS Store / customer service

Bella Rue on Apr 27, 2018

My complaint is towards the older fellow behind the counter @ UPS store 5603 in East Meadow, NY His customer service skills are below average to say the least. He was not outright rude. But, he certainly seemed disinterested and impatiernt in assisting me with printing a label for a package I...

The UPS Store / delivery

Jorgegm on Apr 20, 2018

Tracking number 1Z97147V0210925128 no delivered. No communications whatsoever.Another tracking number 1Z9714V0310925126 no idea. I did not received any alert about the delivery issues. Help me get my package back!! This people never contact the destination person. They do not care. I...

The UPS Store / delivery

Mari79 on Apr 13, 2018

On 04/12/2018 I was tracking and waiting for my packages at 3:30pm and 3:34pm I received a message stating the packages were delivered at 2:43pm on same day. My adult son was at the house all day and he never heard a door bell or knock, my neighbor was watching the package for me too and...

The UPS Store / unethical behavior

Sergio Ortiz on Apr 3, 2018

the driver is very rude, he threw all my packages inside my office with no respect saying it is not his job to take care of my things, he left everything in the back door knowing i have a whole front door. he is always rude. some of my fragile stuff got broken because of him throwing my...

The UPS Store / negligence of non-delivered packages

eurick on Apr 2, 2018

I had shipped a package to my son in FT. Campbell, KY. on February 29, 2018. The package never made it to its destination. I contacted customer service and they stated they will put a claim on it and attempt to find my package. After a week went by I called again and they said they are...