The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

The UPS Store Customer Service

197 Reviews

The UPS Store, Inc.

6060 Cornerstone Court West
San Diego
United States - 92121-3795

Customer Support Phone Numbers

+1 800 742 5877(UPS Customer Service)
1 0
+1 800 789 4623(The UPS Store Customer Service)
6 8
+1 858 455 8846(The UPS Store Media Relations Inquiries)
1 0
+1 877 462 3622(The UPS Store Corporate Retail Solutions)
1 0
+1 858 455 8800(Head Office)
10 12
+1 888 843 8771(Shop Online Customer Service)
1 0

The UPS Store Complaints & Reviews

The UPS Store / not world class at the location in treasure coast plaza, vero beach fl 32960

MMW32960 on Nov 13, 2018

On 11/13/18, I stopped at the UPS store located in Treasure Coast plaza in Vero Beach FL and had a terrible customer service interaction with the store owner, Ben. He has horrible customer service skills. I brought two pre-paid USPS packages to be mailed, and before he even tried to see if...

The UPS Store, Macon, GA-Northside Drive / franchise owner

Keith White on Oct 23, 2018

I had 9 boxes to ship back. I have had bad experiences in this store with this man being very bossy. I was initially waited on by one of his young workers. He came over and overtook his help so he could control the situation. He always makes an issue of having tape cover 100% of the label...

The UPS Store / i’m complaining about a costumer service at one of the ups locations

Chrys Kellen on Oct 10, 2018

I walked in a UPS location On 27 Norwood Street Everett MA With a package and a pre paid label All I had to do was seal the package and tape the prepaid label into the package I was going to ask the attendant to let me borrow the tape Before I could even open my mouth She yelled 3 time...

The UPS Store / customer service representative and lost package

Martha Meek on Oct 3, 2018

Hello, I went to UPS Store on Charlestown Road in New Albany Indiana, store #5616 on August 21, 2018. I went to mail some music to a cello friend in Cairo Egypt. The man behind the counter didn't speak very good English and had a strong accent. He told me that I didn't need a tracking...

The UPS Store / rude service from two young girls running the store

Jeanine Hill on Sep 22, 2018

I just went to your Orange Ca store location located on Tustin Ave. I have been going there for quite a few years since I live around the corner. I order a lot of items from Amazon and had two returns that were not picked up by UPS. So I always will drop them off at your Orange store if...

The UPS Store / customer service representative

Roy Artarian on Sep 20, 2018

I have ordered a product from Apple, 21st of September was the delivery date. On friday, ups made a change on delivery date from 21st to 24st which is fine. A couple of hours later on website they change the delivery time again to 21st. It's ok to change delivery date, there might be an...

[Resolved] The UPS Store / undelivered package

Lily Sanchez on Sep 18, 2018

I am an ex employee of the UPS Store 1244 Chico, CA. I was terminated August 17, 2018. I had a package en route from The tracking says delivered August 24, 2018, but the employee Carousel Russell, informed me that it was, she 'thought' RTS (returned to sender). I went to the...

The UPS Store / amazon should stop using ups service

HeatherZ on Sep 17, 2018

bought a computer through Amazon. When UPS delivered it to my house, I was not at my house and could not get the computer. Since I scheduled an installation for immediate use, I went to UPS local store the next Saturday, but they were not sure when the package would deliver to the store. I...

The UPS Store / charge for no delivery!

Lukerjim on Sep 14, 2018

I paid $300.62 to send a package to another country. The UPS Store # 3540 knew it was to a residential address and they selected DHL. DHL has not delivered to residences in that country since 2010! The UPS store could have and should have known or could have called DHL instead the UPS...

The UPS Store / ups store $# 2447 in audubon, pa

Joni M on Sep 14, 2018

UPS STORE IN AUDUBON, PA FRANCHISE OWNED BY MR. ASGHAR SHAHZAD - If I could score them ZERO STARS I would! We had a return pkg that Amazon told us to ship via DHL to California. The merchant ***TOLD US IT WAS A **DHL** SHIPPING LABEL***. My husband dropped it off at Mr Shahzad's UPS Store;...

The UPS Store / delivery service

Gord99 on Sep 3, 2018

Only delivery company that refuses to deliver packages, puts invalid address as excuse, doesn't call, just returns packages. I have called and given them civic and mailing address, specific turn by turn directions, and still no delivery. Originally had issues getting packages from Amazon...

The UPS Store 7330 Staples Mill Rd., Richmond, VA 23228 / printing a ups ground label

Portnorth99 on Sep 1, 2018

My home printer was out of ink so I swung by the store to have them print a UPS label that had been Emailed to me. Owner could not be bothered to walk 20 feet and spent 20 seconds clicking through the UPS screens to get me to Gmail where I could then put in my account and access the label...

The UPS Store / general service at 1953 clyborne ave store chicago,

phil birk on Aug 30, 2018

I have been using this UPS STore for years - 1st when it was on Armitage ave- and then when it firsthand moved to Clyborne Ave. Generally the service has been awesome, helpful and freindly . After A recent experience I asked the employee for contact information for the store owner or...

The UPS Store / shipping

topwatch on Aug 30, 2018

I sent a package to Canada and even had the UPS store pack my package. The article was a painting going to auction in Canada and I gave specific instructions to the man working at the counter and what had to be done with the description. I told him exactly what needed to be written so I...

The UPS Store #5955 / customer service/name len

Gilane Alvarado on Aug 29, 2018

I'am filling a complain on the customer who poorly assisted me for today, her name is Len. She was very rude!!! I had a question to ask her and she had totally ignored me. Even the man who was in front of me had to tell her I had a question when she said who's next. I thought she was very...

The UPS Store 6186 / customer service

Brian M. Sheehan on Aug 24, 2018

I went to the store to try and get a return label printed and I admit I was a little confused about how to get it done, now this woman, I did not get her name but she had no patience for me and she was very unprofessional and at one point threatened to call the police on me. I left the...

The UPS Store / clothing

LisaEverett on Aug 18, 2018

On Friday, August 17, I went to the UPS store located on Squire Road in Revere, MA. The person behind the counter was very rude. I inquired about shipping back a package that I had. It was already prepaid. Just needed to be tapped and shipped. Was told that I was to pay $1 for the use of...

The UPS Store / service

Melissa Moreno on Aug 14, 2018

I just called your UPS store on 3501 N Ponce DeLeon Blvd St. Augustine, FL 32084 and spoke to a gentleman by the name of Eric who was very condescending and rude. He had zero training in customer service and should not be assisting customers. I received a notice from the shipper of my...

The UPS Store / mail

ivmonticelli on Aug 14, 2018

The ups store # 22. Lost my package, they don't want even want to talk to me. Any way they can check the video camera to realize I did send the package, I have the feeling they are doing something with the packages. Look their reviews? This white, black long hair took my package. When I...

The UPS Store / unethical behavior - sherwood oregon ups store #2755

Binford Man on Aug 7, 2018

I had a box to ship to Duluth Georgia on 7/25. I paid $167 for 2 Day Air delivery on 7/27. The Sherwood Oregon UPS Store took it upon themselves to put a Hazardous Materials Label on my box. The UPS Hub sent it back to the UPS Store. Lie #1: Christina at The UPS Store accused me of putting...