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Royal Mail Group review: Parcels

Deborah Norton of US

Feb 13, 2026 8:51 am UTC

Verified customer

Featured review

Received email for attempted delivery on12th Feb' at 21.43pm
No card left ,no reference number available ,unable to arrange redelivery online

Telephone automated service said parcel would be delivered on14th followed by 'there are no services '.I was cut off.

I now do not know if the parcel will be delivered

Contact numbers on line are unavailable or not appropriate

MS D A NORTON

Manchester

Claimed loss: Book

Desired outcome: I would like an apology/reply for redelivery . A phone number should be given to speak to someone directly and cards be put through letterboxes . D Norton

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customer.service.team@royalmail.com

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