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Royal Mail Group review: First class post

Heather of US

Feb 12, 2026 12:20 pm EST

Verified customer

Featured review

I visited the Post Office in Riby Square Grimsby Lincs on February 1st 2026 to purchase stamps and to have a card posted 1st class. The card was going to; Mr and Mrs P Sager, 25 Fenns Crescent. St Georges, Telford, T12 9BN. Today 12th February 2026 the recipient has texted to say their card has just arrived! The card had a 1st class stamp as I had requested so why did it take 12days to arrive at its destination? It missed the occasion it was sent for completely. I hand make my cards so a lot of work had gone into it and all to no avail. I am disgusted by this service, sending post by 2nd class doesn't take this amount of time. I would like a refund of my payment for a 1st class stamp that obviously wasn't worth the ink used to print it!

Desired outcome: Please apologise and refund the price of a 1st class stamp at a minimum. That card was important to the recipient and to me.

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