ComplaintsBoard Mail and Package Delivery Royal Mail Group Urgent letter not delivered in spite of paying for 1st class signed for next day delivery guarantee by 1:00 pm

Royal Mail Group review: Urgent letter not delivered in spite of paying for 1st class signed for next day delivery guarantee by 1:00 pm

Simron Kalsy of US

Jan 17, 2026 9:05 am UTC

Verified customer

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I have posted a urgent letter to HMRC PAYE and self assessment post code BX9 1AB, 0n 12th of January by 1st class signed for next day delivery by 1:00 PM, tracking number AS435066414GB as per tracking
it has not been delivered till today, just sitting at your Wolverhampton DO
office, since then i have tried many times contacting Royal Mail it is an automated service it ask for your reference number and just says ready to be delivered. I am not happy with this kind of service from Royal Mail, as those documents are very sensitive. if i don't get an answer
to my query I have no choice to sue Royal mail for the damages

Claimed loss: my postage paid plus return my documents where are they sitting

Desired outcome: I would appreciate response

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