CB Mail and Package Delivery Royal Mail Group

Royal Mail Group review: Urgent letter not delivered in spite of paying for 1st class signed for next day delivery guarantee by 1:00 pm

Simron Kalsy of US

Jan 17, 2026 9:05 am EST

Verified customer

Featured review

I have posted a urgent letter to HMRC PAYE and self assessment post code BX9 1AB, 0n 12th of January by 1st class signed for next day delivery by 1:00 PM, tracking number AS435066414GB as per tracking
it has not been delivered till today, just sitting at your Wolverhampton DO
office, since then i have tried many times contacting Royal Mail it is an automated service it ask for your reference number and just says ready to be delivered. I am not happy with this kind of service from Royal Mail, as those documents are very sensitive. if i don't get an answer
to my query I have no choice to sue Royal mail for the damages

Claimed loss: my postage paid plus return my documents where are they sitting

Desired outcome: I would appreciate response

Confidential Information Hidden: This section contains confidential information visible to verified Royal Mail Group representatives only. If you are affiliated with Royal Mail Group, please claim your business to access these details.

0 comments

Add a comment

Royal Mail Group - lost birthday cards 10

Royal Mail Group - Royal mail agent fraud 10

Resolved

Royal Mail Group - Dangerous driving / aggression / fear for safety

Resolved

Royal Mail Group - Offensive postman 2

Royal Mail Group - not receiving mail 1

Royal Mail Group - Delivery

Royal Mail Group - Mail not redirected / lost

Resolved

Royal Mail Group - WP-1202-8874-220

Royal Mail Group - International track&sign letter, delivery

Royal Mail Group - Special delivery guaranteed

View all Royal Mail Group reviews and complaints

Royal Mail Group Contacts

Royal Mail Group phone numbers

+44 345 774 0740

Click up if you have successfully reached Royal Mail Group by calling +44 345 774 0740 phone number 5 5 users reported that they have successfully reached Royal Mail Group by calling +44 345 774 0740 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 774 0740 phone number 7 7 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 774 0740 phone number

Customer Service

+44 758 713 8282

Click up if you have successfully reached Royal Mail Group by calling +44 758 713 8282 phone number 3 3 users reported that they have successfully reached Royal Mail Group by calling +44 758 713 8282 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 758 713 8282 phone number 12 12 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 758 713 8282 phone number

Head Office

+44 345 777 7888

Click up if you have successfully reached Royal Mail Group by calling +44 345 777 7888 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 345 777 7888 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 777 7888 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 777 7888 phone number

Redirection

+44 178 266 8007

Click up if you have successfully reached Royal Mail Group by calling +44 178 266 8007 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 178 266 8007 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 178 266 8007 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 178 266 8007 phone number

Redirection

+44 345 602 1021

Click up if you have successfully reached Royal Mail Group by calling +44 345 602 1021 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 345 602 1021 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 602 1021 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 602 1021 phone number

Redelivery

+44 345 764 1641

Click up if you have successfully reached Royal Mail Group by calling +44 345 764 1641 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 345 764 1641 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 764 1641 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 764 1641 phone number

Shop

+44 345 600 0606

Click up if you have successfully reached Royal Mail Group by calling +44 345 600 0606 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 345 600 0606 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 600 0606 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 600 0606 phone number

Text Phone

More phone numbers

Royal Mail Group emails

customer.service.team@royalmail.com

100%
Confidence score: 100%

Support

Royal Mail Group address

2nd Floor, Royal Mail, Pond Street, Sheffield, England, South Yorkshire, S986HR, United Kingdom

Royal Mail Group social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jan 24, 2026
View all Royal Mail Group contacts