ComplaintsBoard Mail and Package Delivery Royal Mail Group Mail lost

Royal Mail Group review: Mail lost

hutch1948 of GB

Mar 26, 2026 9:20 am UTC

Featured review

Sometime in February I posted some valuable documents to the Attendance Allowance Unit using the supplied Freepost Plus envelope. These were never received and their loss is terrible for me.

For information the envelope said

Freepost Plus RTRX-SHAK-EEXJ

Attendance Allowance Unt

Mail Handling Site A

Wolverhampton

WV98 2AD

i posted this envelope either in the post box by me or at the post box outside the Burton Bradstock Post Office.

I am hoping you could raise this issue an try to locate the envelope.

According to the DWP the envelope never arrived with them.

Please let me know what you can do...

Thanks,

Hutch

Desired outcome: please track and find my envelope

Confidential Information Hidden: This section contains confidential information visible to verified Royal Mail Group representatives only. If you are affiliated with Royal Mail Group, please claim your business to access these details.

0 comments

Add a comment

Royal Mail Group - lost birthday cards 10

Royal Mail Group - Royal mail agent fraud 10

Resolved

Royal Mail Group - Dangerous driving / aggression / fear for safety

Resolved

Royal Mail Group - Offensive postman 2

Royal Mail Group - not receiving mail 1

Royal Mail Group - Delivery

Royal Mail Group - Non collection of parcel as promised - twice!

Royal Mail Group - Mail not redirected / lost

Resolved

Royal Mail Group - WP-1202-8874-220

Royal Mail Group - International track&sign letter, delivery

View all Royal Mail Group reviews and complaints

Royal Mail Group Contacts

Royal Mail Group phone numbers

+44 345 774 0740

Click up if you have successfully reached Royal Mail Group by calling +44 345 774 0740 phone number 11 11 users reported that they have successfully reached Royal Mail Group by calling +44 345 774 0740 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 774 0740 phone number 18 18 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 774 0740 phone number

Customer Service

+44 758 713 8282

Click up if you have successfully reached Royal Mail Group by calling +44 758 713 8282 phone number 4 4 users reported that they have successfully reached Royal Mail Group by calling +44 758 713 8282 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 758 713 8282 phone number 15 15 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 758 713 8282 phone number

Head Office

+44 345 777 7888

Click up if you have successfully reached Royal Mail Group by calling +44 345 777 7888 phone number 1 1 users reported that they have successfully reached Royal Mail Group by calling +44 345 777 7888 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 777 7888 phone number 1 1 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 777 7888 phone number

Redirection

+44 178 266 8007

Click up if you have successfully reached Royal Mail Group by calling +44 178 266 8007 phone number 1 1 users reported that they have successfully reached Royal Mail Group by calling +44 178 266 8007 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 178 266 8007 phone number 1 1 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 178 266 8007 phone number

Redirection

+44 345 602 1021

Click up if you have successfully reached Royal Mail Group by calling +44 345 602 1021 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 345 602 1021 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 602 1021 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 602 1021 phone number

Redelivery

+44 345 764 1641

Click up if you have successfully reached Royal Mail Group by calling +44 345 764 1641 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 345 764 1641 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 764 1641 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 764 1641 phone number

Shop

+44 345 600 0606

Click up if you have successfully reached Royal Mail Group by calling +44 345 600 0606 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 345 600 0606 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 600 0606 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 600 0606 phone number

Text Phone

More phone numbers

Royal Mail Group emails

customer.service.team@royalmail.com

100%
Confidence score: 100%

Support

Royal Mail Group address

2nd Floor, Royal Mail, Pond Street, Sheffield, England, South Yorkshire, S986HR, United Kingdom

Royal Mail Group social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 29, 2026
View all Royal Mail Group contacts