Latest Reviews and Complaints
A phone, iphone 17
Good day and compliment of the season My name is Felicia Ekpo I bought an item from Ebay and it was posted using Royal mail, this item is showing delivered as at 24 December 2025 But there has been a mistake as the item that was snapped and sent to my email isn't my item and wasnt delivered to me either I took an extra step to visit the home the item...
Read full complaintTrack 48 days possible not Hrs
Well Ryal Mail not fit for purpose once moreWaiting for a tracked 48 delivery which was at their hub on saturday at 1pm and according to my local office it still is even though I've had a message saying delivery between 10 and 12 on monday the 8th Dec well the 9th camme and went so today went to the local parcel office explained to a very helpful and...
Read full review65 Royal Mail Group Complaints
Royal Mail Group’s earns a 1.7-star rating from 1 reviews and 65 complaints, showing that the majority of postal service users are dissatisfied with delivery services.
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Tracked 48
Posted at redditch post office 09.30 on 17th
0215-8ED6-035E-C63a
No tracking till 22 at birmingham mail center
Then same again at Birmingham mail centre
On 23rd
Failure to answer call about this.
So you are not employing enough staff to provide contracted services.
. Pip centre wv 98 1ab
Why have you not delivered ior even picked it up in 48 hours.
Now won't be delivered till 29 as offices closed till then
Expect you treat it as all mail now deliver in a year
Claimed loss: 2 years benfits
Desired outcome: Delivered today. Or payment of benefits you cost me for next 2 years.Formal account of why you haven't employed enough staff to resolve contract
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Christmas card / letter
I sent a Christmas card with an enclosed £30 Waitrose voucher to my Mother-in-Law. She received an envelope with an attached printed note from the Post Office saying ‘Sorry’ if anything is missing please contact us. The card was posted in my local post box. Obviously it got to her minus the card & the Waitrose voucher. I am now trying to get Waitrose to...
Read full complaintDelivery
Item code YT33636174 (48 hr tracked) due this afternoon up to 4.45pm.was misdirecyed to ELY DO from Peterborough this am. There is NO futther tracking information. The delivery option was to go to a neighbour. This option was only for the delivery time given originally 1245 14.45pm. The message says no signature needed, but that's no good as I do not accept it being left anywhere as it contains FOOD. I cannot arrange an ALTERNATIVE ARRANGEMENT as I do not know the ETA NOW. it is vital that it be handed to someone, not just left. Previously an item of food from the same company had damage by RATS
Claimed loss: £43 +loss of time
Desired outcome: Provide information and compensation.
Confidential Information Hidden: This section contains confidential information visible to verified Royal Mail Group representatives only. If you are affiliated with Royal Mail Group, please claim your business to access these details.
Is Royal Mail Group Legit?
Royal Mail Group earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Royal Mail Group. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Royal Mail Group's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Royalmail.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Royalmail.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Royal Mail Group and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Royalmail.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Royal Mail Group has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 65 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Royal Mail Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Complaint Confirmation acknowledged November 10th 2025 Ref.[protected] ... no response
Hello,
Case Reference [protected]
The email address for customer service on your website doesn’t work … so I am writint to you.
I submitted this claim for late delivery of an Express 24 item 021322C001293958 sent on November 6th 2025 costing £21.15. I received a confirmation email of my claim on November 10th 2025.
It was claimed in the official and very detailed email that my claim would be responded to within 30 days.
I provided all the supporting evidence required.
Can you please expidite this matter for me.
Many thanks
Hugh Seabrook
[protected]
Confidential Information Hidden: This section contains confidential information visible to verified Royal Mail Group representatives only. If you are affiliated with Royal Mail Group, please claim your business to access these details.
![Royal Mail Group - Complaint Confirmation acknowledged November 10th 2025 Ref.[protected] ... no response - Photo 1](/images/complaint/full/2004453/1766060534819227370.jpg "Royal Mail Group - Complaint Confirmation acknowledged November 10th 2025 Ref.[protected] ... no response - Photo 1")
Parcel that was delivered
Heard my door bell go off, didn't couldn't conect to my doorbell via phone, I was in london. This was 09.25 this morning, he tried to put through letter box then gave up and walked away,once I got home I see a card saying back garden tap, dont have one, I checked down side of house but to no avail, then once in the house again I went out to find parcel by back door. I thought how because gates were locked. Please check video. My number is [protected]
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Noticed i have put my number in wrong, where it says 097 it should be 007
Royal Mail Parcel Force
I received a e-mail that a parcel had been delivered to my address. There was no such delivery. I tracked the reference number on the ryal mail site : ref no: OJ227466661GB and it indicated that delivery had been made on 16/12/2025. Please see details below from your tracker. Tuesday 16 December 2025 15:20 Delivered by Manchester PFW Depot Saturday 13...
Read full complaintInternational tracked and signed
Paid £38 for international tracked and signed parcel clearly labelled to Australia. on 1:10:2025. They first sent it to Jamaica, then New York then returned the parcel complaining the address not found! They keep trying to return the parcel to me, but i refuse to accept demanding they honour the original paid for contract to deliver the parcel to Australia...
Read full complaintParcel delivery
On Thursday 11th December I was due to receive a parcel that was being sent to me by Royal Mail. However no package was delivered, and instead I received a message to say the parcel was incorrectly addressed and was being returned to sender. I contacted my supplier to tell them what had happened and they sent me the required order by alternative courier...
Delivery of time sensitive paid subscription magazines and information
Expensive weekly magazines often not delivered, and twice over the last eight months important documents gone missing, on one occasion a set of investment documents had to be taken personally by myself to be delivered after the first lot went missing, six weeks later the original came back to me with (not known at this address } scrawled over it, the...
Read full complaintParcel delivery
Received an email to advise no one was available to accept a delivery as it seemed no one was home. There was someone home the whole day and no evidence at all on the ring doorbell to show any delivery attempt. When trying to arrange collection, I can’t do no this on the app as I don’t have a “sorry we missed you card” which would confirm no one attempted delivery. Cannot speak to anyone, cannot arrange collection, app just takes you around in circles…..Shambles!
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Being charged to collect a letter
I was sent 2 Xmas cards through the post delivered on different days, the 1st card was larger than the 2nd card but was delivered no problem. The following day i received a card through the door from Royal Mail saying i had a package that required me to pay £1.50 to acquire it. I went to the local sorting office to collect, i paid the extra £1.50 and wa...
Royalmail tyneside stole my package
My package from India arrived in the UK and went too Tyneside mail centre were it has been stuck since 19th November and was supposed too be dispatched too Hartlepool delivery office,I know my package has been stolen by who ever last scanned my package and I want full compensation and prosecution!the tracking number is RM582379759IN I am so disgusted and...
Non delivery of paid for merchandise
Ordered Christmas cards from the cancer charity Penny Brohn online, 12/11/2025. Had already ordered and received a set of their cards 22/10/2025. Absolutely perfect service from Royal Mail. I received a tracking notice for this set on 14/11/25, stating it had been collected from the depot in Clifton, Bristol. No word since! Initially rang Penny Brohn...
Royal Mail Tracked 48™ parcel delivery service
Dear Royal Mail Customer Service, I am the sender of the parcel with tracking number 021338520319D223. We had attempted to arrange a redelivery, but the recipient did not receive any “Something for You” card, which seems to have caused the delivery issue. I am currently out of the country and will not be available to receive the parcel at my addre...
Incorrect address
I have had a product delivered to me using this same address and this around they returned the product back to sender claiming it is a wrong address. I paid for royal mail because I wanted the product delivered faster and I had to wait the following week which wasted my time and now after waiting for almost a week y’all returned the product back...
Item forgotten about
According to Royal Mail's tracking, they intended delivering an item to me on 20 Nov. They didn't. The tracking changed to 'Will deliver the next working day. They didn't. Four days later the tracking is exactly the same as it was on 20 Nov. I've seen their delivery van a little earlier, but the postman had nothing for me. It is impossible to contact them...
Read full complaintDelivery service and financial loss.
Subject: Formal Complaint Regarding Late Deliveries and Loss of USB Sticks and Wallets to Blind Listeners Dear Sir or Madam, I am writing on behalf of the Redditch and Bromsgrove Talking Newspaper to raise a formal complaint regarding repeated late deliveries of our weekly USB memory sticks to our blind and visually impaired listeners. As you will know...
Read full complaint!st class, signed for delivery
On 07/11 at 14.45, I ordered and paid for a "proof of delivery and signature" at Tudorville Post Office in Ross-on-Wye. My certificate of Posting reference number is KD855080402GB. I was promised a next day delivery to HMRC, BX91AS. I have been tracking this reference since 08/11 and there appears to no signature or proof of delivery. These document...
Read full complaintPostal service
I did not receive my television magazine for the week 8th Nov to 15th Nov
this is not the first time this has happened, I have the subscription to save me money which is pointless if I don't receive the magazine. I have been told by the company who deal with the magazine that they are all sent out at the same time every week. I would appreciate your co'operation with this complaint
Claimed loss: £5.98 up to now
Desired outcome: my magazine being delivered on time, and refunded for the magazines I did not receive or turned up far to late to be of any use
Confidential Information Hidden: This section contains confidential information visible to verified Royal Mail Group representatives only. If you are affiliated with Royal Mail Group, please claim your business to access these details.
Lost/undelivered mail
I had my birthday last week, 16th October, and several people have told me they have sent me cards and one person has sent a voucher in the post. One other card may have also contained money or a cheque. However I haven't received these cards a week after they were posted. What do I do to find out what has happened to them please? They were sent a few days before 16th October.
Read full complaintOverview of Royal Mail Group complaint handling
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