Latest Reviews and Complaints
Non delivery of paid for merchandise
Ordered Christmas cards from the cancer charity Penny Brohn online, 12/11/2025. Had already ordered and received a set of their cards 22/10/2025. Absolutely perfect service from Royal Mail. I received a tracking notice for this set on 14/11/25, stating it had been collected from the depot in Clifton, Bristol. No word since! Initially rang Penny Brohn...
52 Royal Mail Group Complaints
Royal Mail Group’s earns a 1.8-star rating from 0 reviews and 52 complaints, showing that the majority of postal service users are dissatisfied with delivery services.
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Royal Mail Tracked 48™ parcel delivery service
Dear Royal Mail Customer Service, I am the sender of the parcel with tracking number 021338520319D223. We had attempted to arrange a redelivery, but the recipient did not receive any “Something for You” card, which seems to have caused the delivery issue. I am currently out of the country and will not be available to receive the parcel at my addre...
Incorrect address
I have had a product delivered to me using this same address and this around they returned the product back to sender claiming it is a wrong address. I paid for royal mail because I wanted the product delivered faster and I had to wait the following week which wasted my time and now after waiting for almost a week y’all returned the product back...
Item forgotten about
According to Royal Mail's tracking, they intended delivering an item to me on 20 Nov. They didn't. The tracking changed to 'Will deliver the next working day. They didn't. Four days later the tracking is exactly the same as it was on 20 Nov. I've seen their delivery van a little earlier, but the postman had nothing for me. It is impossible to contact them...
Read full complaintIs Royal Mail Group Legit?
Royal Mail Group earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Royal Mail Group. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Royal Mail Group's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Royalmail.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Royalmail.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Royal Mail Group and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Royalmail.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Royal Mail Group's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 21% of 0 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to Royal Mail Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Delivery service and financial loss.
Subject: Formal Complaint Regarding Late Deliveries and Loss of USB Sticks and Wallets to Blind Listeners Dear Sir or Madam, I am writing on behalf of the Redditch and Bromsgrove Talking Newspaper to raise a formal complaint regarding repeated late deliveries of our weekly USB memory sticks to our blind and visually impaired listeners. As you will know...
Read full complaint!st class, signed for delivery
On 07/11 at 14.45, I ordered and paid for a "proof of delivery and signature" at Tudorville Post Office in Ross-on-Wye. My certificate of Posting reference number is KD855080402GB. I was promised a next day delivery to HMRC, BX91AS. I have been tracking this reference since 08/11 and there appears to no signature or proof of delivery. These document...
Read full complaintPostal service
I did not receive my television magazine for the week 8th Nov to 15th Nov
this is not the first time this has happened, I have the subscription to save me money which is pointless if I don't receive the magazine. I have been told by the company who deal with the magazine that they are all sent out at the same time every week. I would appreciate your co'operation with this complaint
Claimed loss: £5.98 up to now
Desired outcome: my magazine being delivered on time, and refunded for the magazines I did not receive or turned up far to late to be of any use
Confidential Information Hidden: This section contains confidential information visible to verified Royal Mail Group representatives only. If you are affiliated with Royal Mail Group, please claim your business to access these details.
Lost/undelivered mail
I had my birthday last week, 16th October, and several people have told me they have sent me cards and one person has sent a voucher in the post. One other card may have also contained money or a cheque. However I haven't received these cards a week after they were posted. What do I do to find out what has happened to them please? They were sent a few days before 16th October.
Read full complaintCharged postage to send Christmas parcels to Canada then service was suspended and my parcels sent back to me
25th Sept I bought postage online to send 5 parcels to relatives in Canada, cost £75.50, to be collected from my house 26th Sept.That happened but said no tracking info available. This week one parcel was returned, said insufficient postage. Not true, the higher cost postage I paid they had wrongly put on another parcel even though I labelled them and put...
Delivery status
Hi! My name is Catalin Rusu, I`m from Romania, and I sold on ebay an item that has been sent to Karl Muir from Workington, UK, tracking number RN783072435RO. The problem is that he got the item on october the 4th, but the delivery status has not been updated, so I can`t access my funds on ebay until you update the status as delivered. Please, solve this issue! Thank you!
Send a reply to [protected]@gmail.com.
Confidential Information Hidden: This section contains confidential information visible to verified Royal Mail Group representatives only. If you are affiliated with Royal Mail Group, please claim your business to access these details.
International track&sign letter, delivery
Reference Track & Sign Large Letter, RN849598303GB -URGENT -URGENT-URGENT Could you please help. I sent the above letter on the morning of 8th October to Ireland with urgent documents. The following morning “track-and-trace” showed the letter had arrived at the distribution centre in Heathror. Since then -nothing, only the indication that it is “now...
Read full complaintLeeds sorting office
This is the second item that has been held up/ lost at Leeds sorting office. No update or explanation. I buy vintage items and the items cannot be replaced. Often I find an item which I have been looking for a while so you can imagine the disappointment and annoyance is great. I buy a lot by post and have never had this problem with other couriers.
Desired outcome: I want my item and a response
Confidential Information Hidden: This section contains confidential information visible to verified Royal Mail Group representatives only. If you are affiliated with Royal Mail Group, please claim your business to access these details.
Parcel not delivered
Parcel sent 12th Sept and it left the UK on 17th Sept. Tracking number...RZ538693441GB. It's now the 7th Oct and still not delivered and unable to track it any further and not able to contact or speak to a person. This is a very poor service for a company this size, not being able to get to a real person for help, as the bot thing doesn't understand what...
Read full complaintRoyal mail delivery
The original parcel from Currys was lost between Sheffield and Rotherham, I got in touch with Currys and they sent a replacement out (QD483848393) and I was in both times it was attempted delivery. I would like to know what it is that Royal mail staff can not deliver to my address? I have no problems with other delivery companies or Royal mail...
Read full complaint48hr tracked
I received an email (see below) from Royal Mail at 1.30pm 4th October 2025. (The small parcel - a 10ml tube - was posted by midday on Friday 3rd October.) I am at odds to understand how 48 hrs can take one from Friday to Thursday especially as it was received by Royal Mail as is evident by tracking on Saturday 4th I’m glad Royal Mail has ‘got it’ but I wish I had it within the time scale promised. Elizabeth Moore
Delivery
I have been at home all day and then get a notification that my delivery could not be delivered because whoever was delivering it was too lazy to get out of their van and no I don't want a re-delivery, or organise another delivery date. I need it today when you said it would get delivered. My front door goes onto the street so there was no way the delivery person could have missed me unless they didn't even try.
Desired outcome: deliver my package today
Confidential Information Hidden: This section contains confidential information visible to verified Royal Mail Group representatives only. If you are affiliated with Royal Mail Group, please claim your business to access these details.
WP-[protected]
I have order some books from ilmbrust website a at December 16th and my post have been handed over to Royal Mail on 18th December. My postage reference number is WP-[protected]. I am not able to track my post or even received it yet. Its been one month pluse already. I need some immediate action to be taken. Will be looking forward for response form you side within a working day. Thank you.
Confidential Information Hidden: This section contains confidential information visible to verified Royal Mail Group representatives only. If you are affiliated with Royal Mail Group, please claim your business to access these details.
Have been unable to contact you regarding missing parcel.
Order number [protected] for Advent Calendar. Your e-mail dated 14th, Oct.said that the parcel had been delivered, Parcel was not received. Reported this to Royal Mail who,after 4 weeks, have confirmed the parcel was not delivered to my address. They have asked me to contact you so as to progress the matter further. Would appreciate urgent attention. Thank...
Read full complaintDelivery of mail and missing mail
I am very disappointed in Royal Mail and the service they provide. I have now had 3 cards not delivered and all 3 contained money. It is very upsetting for my Gran as she is 94 and has posted them in good faith. I am also getting very frustrated with my mail being delivered to a neighbours or further down the road and also receiving mail for other people that has been incorrectly posted through my door. I am not satisfied with this.
Dangerous driving
At 15.10 on 11/09/2023 I was with my 3-year-old son trying to cross the road (Ravenswood Drive) outside Shawlands Primary School in Glasgow to pick up my son from school. The road is always busy at that time with people parked on both sides. To cross, it’s often necessary to step between the parked cars and peep into the road. I was doing just this when a Royal Mail van (reg WM60 DSU) swept at speed into the place I was standing, passing inches from myself and my son. There is no way the driver wouldn’t have seen us standing there unless he wasn’t looking.
I spoke to the driver to point out that he’d almost struck us only to receive a stream of abuse and be told I shouldn’t have been there in the first place.
Dangerous driving
19.08.2023 I was driving with my family including three young children, on our way on holiday. A royalmail van KM12EOH drove in front of me on Wakefield Road in Huddersfield. The van was driving irratically and then stopped dangerously in the middle of a busy road, causing all the traffic behind to brake abruptly. The driver did not have any awareness or...
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