Latest Reviews and Complaints
Delivery service
I sended a package from Germany and it didn't deliver. When I search up the package number. It shows me that I have to pay a fee or the person who gets the package has to pay the fee, even though I payed everything in advance.There has to be a card but the person I sended the package to didn't get that card. So naturally, she cannot pay the fee. The emails that are given are either not existing or simply not reacting
Read full complaintRoyal mail incompetence
Here we go again, and again. This latest review is a further example of absolute incompetence by royal mail, following their (now) denial of loosing my parcel, but now telling me I had received it! What an utter and complete untruth. Perhaps I should ask donald trump to get involved - he would soon identify the liars, and sack the board and some senior...
2 Royal Mail Group Reviews
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Track 48 days possible not Hrs
Well Ryal Mail not fit for purpose once moreWaiting for a tracked 48 delivery which was at their hub on saturday at 1pm and according to my local office it still is even though I've had a message saying delivery between 10 and 12 on monday the 8th Dec well the 9th camme and went so today went to the local parcel office explained to a very helpful and...
Read full review102 Royal Mail Group Complaints
Royal Mail - Tracking Number # FP114958418GB
On Monday 13th July ordered a cushion from Mr Lumpy.
(I hoped in plenty of time to reach my friend for their birthday on Monday 20th July)
They posted it with Royal Mail on Tuesday 14th July
On Saturday 18th July I checked the Tracking (Tracking Number # FP114958418GB) and it said that the parcel had been "Returned to Sender" ...
Because: "... we were unable to deliver this item at 18-07-2026 as it was not possible to identify the delivery address." !
I was furious because a parcel I had sent via the Post Office posted on Wednesday 15th July had been delivered to the very same address on Saturday 18th July.
I informed the seller who was also annoyed but they said they would send another with a different courier ...
So I was stunned to receive an email on Tuesday 21st July telling me that the parcel had actually been delivered contradicting what you had originally told me.
Therefore the seller will be 'out of pocket' of course which is most unfair.
I think you should compensate them.
Claimed loss: £17.66
Desired outcome: You can refund me or the seller.
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Letters not delivered
I’ve been waiting for several letters including hospital appointments along with letters of a financial matter, I’ve not received any mail at all including spam leaflets and spoke to a number of neighbours who have said the same and no one has even seen a post personal in the street !. Received a parcel but no letters ! Think Royal Mail isn’t fit for purpose
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Royal Mail Postal Delivery UK
I am writing to complain about the poor postal service receive over the past few months : 1). Mail addressed to me is frequently being delivered to an incorrect address. I am constantly receiving mail addressed to another address and different post codes. I am also receiving mail deliveries addressed to addresses and postcodes other than mine. 2). Mail i...
Read full complaintIs Royal Mail Group Legit?
Royal Mail Group earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Royal Mail Group. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Royal Mail Group's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Royalmail.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Royalmail.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Royal Mail Group and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Royalmail.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Royal Mail Group has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 102 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Royal Mail Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Post deliveries to 66 albert drive sw196ld
complaints@postoffice.co.uk customer.service.team@royalmail.com management: jasmin.prichard@royalmail.com executive: paul.leckey@royalmail.com communication: james.r.eadie@royalmail.com Dear Complaints team, Jasmin, Paul and James Post deliveries to 66 Albert Drive SW196LD 1. For many months -possibly over a year - deliveries of post to my home and other...
Read full complaintParcels undelivered
9th June - 2 parcels sent from Kettering post office to SS9 2JS 10th June - Royal mail tried to deliver but nobody at home, so said they would try again next day. 11th June - No attempt to redeliver 12th June - spoke to royal mail and they said would redeliver 13th June. Again no attempt for a delivery. 16th June - called Royal mail twice and again told...
Read full complaintDelivery driver
I was expecting a parcel to be delivered today but just received a message to say it was not possible to deliver as my address was inaccessible. There were no traffic problems or lack of parking spaces on my street when I received this message. This is a recurring problem. It's absolutely not a true reason for being unable to deliver this parcel that I have...
Read full complaintSome of our packages are arriving empty!
In the last few days we have had 2 incidences where we have sent our product out to customers via Royal Mail 48 Hour Tracked & our customer has received the envelope that we packaged the product in, but the product was no longer in the envelope! The envelope was sealed, so it has obviously been opened and re-sealed . Since we package our consignments by...
Read full complaintNot receiving Item
I'm trying to track item with tracking number LO423374435 GB. Mailed on 5/28 from Welswood Place. 23 Ilsham Rd. Torquay Devon TQ1 2JG. I was supposed to receive it June 13. Item received by Royal Mail May 25/2026. June 18, received notice Royal Mail received item, International Tracked. Mailed to: Paul Ladnier 14738 Edwards Creek Rd. Jacksonville, Fl 32226 USA Thank you.
Letter posted 1st class delivered 8 days late
posted 2 x 21st birthday cards 2nd June 2026 1st class in brown envelope paid £2 for the stamp arrived On the 10th JUNE i had put £20 in it and when it was opened by the birthday girl the money was missing I had sellotaped all 4 sides down as I normally do and when i asked the person to show me the envelope you can clearly see that the envelope had been...
Read full complaintRoyal mail courier service from tls contact centre couriered important legal document as560041023gb
Was notified last week 26 May 2026 that my passport was collected from the TLS Contact centre for German Schengen visa to be couriered overnight as per the agreement between TLS and Royal Mail for special delivery courier services as it is an important legal document. I am flying tomorrow but now my passport and visa is lost in transit. It has been...
Read full complaintTracking number QG005056205GB
This item was to be delivered on the Wed 20th. I was not in and didn't fit in the letter box, redelivered on the 21th, with an open flap and folded to fit in letter box (although I was in waiting for it), one pack of napkins was missing, worth £4.50 + delivery cost £3.70. Visited the Portsmouth depot on the 22nd after 4pm, confident that it just fell out of...
Read full complaintMy item has been held at the langley hwdc since 6th of april
I have been trying to contact royal mail to ask why my package is being held for so long I’ve sent emails to 3 different addresses, but they have all come back with the message undelivered contact customer service. when I try this their system just sends you round in circles. I’ve rung several times over the past month and after a minimum wait time of 50...
Read full complaintPostal delivery
We have confirmed from multiple sources that mail is not being delivered to our address for a number of months, for primary mail direct to our address and also via a paid redirection. My aunt had sent a package for Easter which was returned to her last week as undelivered. We have a post room open 7 days a week which the postman can access, and I work at...
Read full complaintNext day special delivery
I was sending an application to the DVLA Medical Department and it was crucial for me to have proof of delivery and proof of receipt. THese documents are absolutely crucial for my application to have my licence restored after a medical episode and it took a lot of time and effort to collate everything the DVLA had requested, so I wanted to make sure that I...
Read full complaintPostage of a parcel
package is tracked but not delivered. tracking states out for delivery 8/9 of April also 10/11/12/13 of April still no package. impossible to contact any part of your company. the part in the package is for my car and car can not be used without it so is coming up 7 days because there is no delivery of the package. this is totally out of order and it is your fault as not delivered. please reply asap
Read full complaintLetter post
I received a card through my letter box on the 27/3/26 saying the sender did not pay the full postage so I went on line and paid the £ 5.00 Reference Number [protected] my name is A Vassie my address 110 School Street Coatbridge ML5 4DQ and it says fee paid Not enough postage delivery date Fri 10 Apr 2026 Total fee paid 5.00 well when I got the letter...
Read full complaintPostal worker behaviour
Ongoing problems with a postal worker called Jayne Bradley from the Alfreton sorting office. Very rude and abusive towards members of the public, especially the disabled and elderly. She deliberates damages mail and parcels. If you say anything she's got the nerve to say she feels threatened, yet she keeps coming to keep bullying people. Been complained about many times but you won't do anything about her. Why?
Read full complaintMissing delivery
Hello there The tracking on picture provided by role.Mayor shows my package being delivered into a letter box.Unfortunately, it's not my letter box, and it's neither.Is it any of my neighbor's letters box?I don't recognize this door I've been up-and-down the street.I'm sorry but I don't know where this item was delivered even though it says a GPS tracking...
Read full complaintMail lost
Sometime in February I posted some valuable documents to the Attendance Allowance Unit using the supplied Freepost Plus envelope. These were never received and their loss is terrible for me. For information the envelope said Freepost Plus RTRX-SHAK-EEXJ Attendance Allowance Unt Mail Handling Site A Wolverhampton WV98 2AD i posted this envelope either...
Read full complaintRoyal mail
I applied for a driving licence for my son, It was sent back to me 2nd class and it as gone missing. inside the envelope was his BIRTH CERTIFICATE. Which is now lost also A POSTAL ORDER for nearly £50. When I finally managed to get in contact with a human the didn't even seem bothered and all I got was there is nothing we can do about it Shocking. This dates back to December 17th 2025
Read full complaintRoyal Mail Group complaints: history and resolution overview
Out of all reported cases, 11 complaints (10%) have been marked as resolved, while 91 complaints (90%) remain unresolved. The most recent resolved complaint, Dangerous driving, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
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