Royal Mail Group

HERE WE GO AGAIN, AND AGAIN.
This latest Review is a further example of absolute incompetence by Royal Mail, following their (now) denial of loosing my Parcel, but now telling me I had received it! WHAT AN UTTER AND COMPLETE UNTRUTH. PERHAPS I SHOULD ASK DONALD TRUMP TO GET INVOLVED - HE WOULD SOON IDENTIFY THE LIARS, AND SACK THE BOARD AND SOME SENIOR MANAGERS.
ROYAL MAIL, CONVENIENTLY, NOW ADVISE ME THAT MY PARCEL WAS DELIVERED TO ME, DESPITE MY CLAIM OTHERWISE, AND DESPITE THE FACT THEY HAD FORMERLY ADVISED ME IT WAS NOTHING TO DO WITH THEM AND WAS NOT IN THEIR DELIVERY OFFICE - BUT IT WAS PARCELFORCE - WHO, GUESS WHAT, CANNOT BE CONTACTED ABOUT SUCH A CLAIM BECAUSE IT DID NOT HAVE A TRACKING NUMBER - CAN YOU BELIEVE IT BECAUSE IT WAS A PARCEL ON A ROYAL MAIL NON-DELIVERY CARD?
As the first designated redelivery on the card, was Tuesday, 30th, I WAITED IN ALL DAY AND NOTHING HAPPENED.
It then indicated online that the next redelivery would be the 3rd, January.
I NOT ONLY WAITED IN ALL DAY, BUT ATTACHED A NOTE TO MY FRONT DOOR, STATING ' IF I'M NOT IN, LEAVE WITH MY NEIGHBOUR NEXT DOOR.
Now tell me why, when I spoke to a Postie, he told me HE HAD NOTHING FOR MY ADDRESS.
Now, also tell me why, Royal Mail advised me that it was nothing to do with them, and to contact Parcelforce - WHO ALSO WANT NOTHING TO DO WITH IT.
Someone in Royal Mail is obviously lying - maybe the Postie who misled about the redelivery date on the card.
Have Royal Mail spoken to him? - I doubt it because they indicate that they don't know who the Postie was !.
I'M NOT GOING TO LET ROYAL MAIL OFF LIGHTLY, AND WANT TO ESCALATE IT.
I TRIED ON THE LINK THEY SENT ME, AND THAT IS ALSO THE USUAL WASTE OF TIME - IT KEPT TAKING ME TO 'BUSINESS' NOT 'PERSONAL'. ANOTHER JOKE.
The fact that Royal Mail, Parcelforce and the Post Office are linked, made me think about re-watching the televised Programme about the P.O. scandal.
As a former Director of Knowsley Business Watch, I will promote this as the worst, most diabolical experience I've ever come across, experiencing - incompetence, lack of training, lying, zero internal communication, possible theft, waste off time (3 or 4 persons who have replied to my email chain ALONE - never mind the phone calls.), and over 2 weeks for them to deny it was them who lost my Parcel. Sickening.
I'm am not going to let Royal Mail get off easily with this complete and utter failure of their so-called customer service.
It is me who is at the end of this debacle, and I'm going to do everything in my power to expose it -
How? - a reminder about an enormous disgrace highlighting Royal Mail.-
*someone is obviously lying, most arguably the
Postie
*lack of training, especially Posties
*incompetent staff,
*lack of records,
*laziness to clearly fill in a 'failure to deliver' card
*internal and external massive waste of time,
*zero communication,
*and possibly parcel theft.
*Royal Mail had denied they were involved
and to contact Parcelforce, who cannot be
contacted about this kind of matter
* I strongly recommend you avoid using Royal Mail
for small parcels, because it may be stolen or lost
and, unless it has a Tracking Number - WHICH
THEY DO NOT! it will never be found - YOUR
TOUGH LUCK- BUT NOT THEIR FAULT EH?
As the link to Escalate is as ludicrous as their web- site, I have demanded they Escalate it on my behalf...we'll see - watch this space.
I'm mortified with the utterly disgraceful way my loss has obviously been caused by the untruth of a simple delivery of my parcel which obviously has been lied about.
Another massive example of HOW NOT to conduct a massive Business, and HOW to dismiss the loss of a Parcel belonging to a Customer BECAUSE THEY CANNOT FIND IT - AND SOMEONE HAS LIED.
Watch out for the next Review - now knowing what Royal Mail is really like, you can expect one.
p.s. Also, Royal Mail's excuse for their ludicrous web-site which makes it damn near impossible to reach someone to help you from either company, is that work is being done to separate the Royal Mail and Parcelforce companies, but do not know how to do so with the web-site - GOOD EH? THANK GOD THEY DO NOT WORK WITH YOUR MONEY.
I'M SURE, SENIOR FIGURES IN THE GOVERNMENT, CONSUMER ADVICE AND (MAYBE) SENIOR, (HONEST FIGURES) IN ROYAL MAIL- MAYBE EVEN T.V., WILL BE INTERESTED IN THE OUTCOME OF THIS - PROVIDING IT IS TRUTHFUL (?!)

Hello,

I would like to escalate my complaint regarding tracking number XQ787533509GB.

My designated Safeplace is my brown bin, but the parcel was placed in my grey rubbish bin, which contained waste. I was at home and no delivery attempt was made. Retrieving the parcel from the dirty bin made me feel unwell and caused significant distress.

I am requesting a goodwill gesture in addition to the investigation, as this incident has caused inconvenience and emotional discomfort.

Thank you.

Your ref. Kd831734122gb posted 9/12/25 appears to have yet been received. Letter was due for delivery by 12/12/25 1 to 3 days. Delivery was advised by post office, this was a urgent letter for which I paid £5.50 to ensure delivery would be made within 3 days. Unable to find out if letter has been delivered? Unable to track letter as it appears to have not been delivered? Unable to obtain any information as to where letter is?/

Posted at redditch post office 09.30 on 17th
0215-8ED6-035E-C63a
No tracking till 22 at birmingham mail center
Then same again at Birmingham mail centre
On 23rd
Failure to answer call about this.
So you are not employing enough staff to provide contracted services.
. Pip centre wv 98 1ab
Why have you not delivered ior even picked it up in 48 hours.
Now won't be delivered till 29 as offices closed till then
Expect you treat it as all mail now deliver in a year

Item code YT33636174 (48 hr tracked) due this afternoon up to 4.45pm.was misdirecyed to ELY DO from Peterborough this am. There is NO futther tracking information. The delivery option was to go to a neighbour. This option was only for the delivery time given originally 1245 14.45pm. The message says no signature needed, but that's no good as I do not accept it being left anywhere as it contains FOOD. I cannot arrange an ALTERNATIVE ARRANGEMENT as I do not know the ETA NOW. it is vital that it be handed to someone, not just left. Previously an item of food from the same company had damage by RATS

Hello,
Case Reference [protected]
The email address for customer service on your website doesn’t work … so I am writint to you.

I submitted this claim for late delivery of an Express 24 item 021322C001293958 sent on November 6th 2025 costing £21.15. I received a confirmation email of my claim on November 10th 2025.
It was claimed in the official and very detailed email that my claim would be responded to within 30 days.
I provided all the supporting evidence required.
Can you please expidite this matter for me.
Many thanks
Hugh Seabrook

[protected]

Heard my door bell go off, didn't couldn't conect to my doorbell via phone, I was in london. This was 09.25 this morning, he tried to put through letter box then gave up and walked away,once I got home I see a card saying back garden tap, dont have one, I checked down side of house but to no avail, then once in the house again I went out to find parcel by back door. I thought how because gates were locked. Please check video. My number is [protected]

Received an email to advise no one was available to accept a delivery as it seemed no one was home. There was someone home the whole day and no evidence at all on the ring doorbell to show any delivery attempt. When trying to arrange collection, I can’t do no this on the app as I don’t have a “sorry we missed you card” which would confirm no one attempted delivery. Cannot speak to anyone, cannot arrange collection, app just takes you around in circles…..Shambles!