Latest Reviews and Complaints
Undelivered parcel. FE459271857GB
I received an email informing me that a parcel was unable to be delivered on the 29th January. It was to be delivered on the next working day. The reason for non-delivery was that the address was inaccessible, it was easily located. I waited for Monday, Tuesday and Wednesday but no parcel although other deliveries were made.
I have now visited your offices and paid for parking but they shut at 12.00 noon!
Not happy
Claimed loss: Don’t even know what is in parcel!
Desired outcome: Please deliver parcel
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Royal mail incompetence
Here we go again, and again. This latest review is a further example of absolute incompetence by royal mail, following their (now) denial of loosing my parcel, but now telling me I had received it! What an utter and complete untruth. Perhaps I should ask donald trump to get involved - he would soon identify the liars, and sack the board and some senior...
2 Royal Mail Group Reviews
Royal Mail Group’s earns a 1.6-star rating from 2 reviews and 75 complaints, showing that the majority of postal service users are dissatisfied with delivery services.
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Track 48 days possible not Hrs
Well Ryal Mail not fit for purpose once moreWaiting for a tracked 48 delivery which was at their hub on saturday at 1pm and according to my local office it still is even though I've had a message saying delivery between 10 and 12 on monday the 8th Dec well the 9th camme and went so today went to the local parcel office explained to a very helpful and...
Read full review75 Royal Mail Group Complaints
Parcel delivered to wrong address
My parcel has been marked as delivered on the 16 th of January 2026 but it has not been delivered to my address its been delivered to someone else,s address instead . the Tracking number for the parcel is :1W666124545GB . We have had parcels wrongly delivered to someone else in Sleaford before . the sender confirmed they put the correct address on parcel before they posted it . As of now 9th February 2026 I've still not received the parcel .
Desired outcome: I would like to receive my parcel as it cost quite a bit of money. If not I would like a full refund and postage cost £ 29.44
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Non delivery of end of life parcel
End of life medication was supposed to have been delivered on Thursday 29th but didn't arrive, promised Friday and didn't arrive. Carers went to sorting office on Saturday 31st and were told already on van for delivery that day, again didn't arrive. Sunday rang emergency number and was again told it would be delivered and nothing. This is absolutely disgusting when essential medication doesn't arrive, If my husband needed it here it could have been a life or death situation. Absolutely Disgusting service. tracking numbers XQ784122265GB and XJ212409800GB. Want explanations
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Parcel delivered to wrong address
My parcel as been marked as delivered on 16th January 2026 but it has not been delivered to my address its been delivered to someone else's address instead. the tracking number for the parcel is : 1W666124545GB . We have had parcels wrongly delivered to somewhere else in Sleaford before . I have contacted the sender and they have confirmed that they have put the wright name and address on the parcel before posting it .
Read full complaintIs Royal Mail Group Legit?
Royal Mail Group earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Royal Mail Group. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Royal Mail Group's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Royalmail.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Royalmail.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Royal Mail Group and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Royalmail.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Royal Mail Group has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 75 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Royal Mail Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
tracked 48
shop paid for and sent tracked 48
email said item due today am
changed to item due 4.15- 7.30
moved my schedule and work around to fit this
failed to arrive
eventually get email saying will try (TRY ? ) to deliver tomorrow when i have to do things i could have done today
NOT GOOD ENOUGH
people have lives other than working around your incompetence
service paid for and not provided
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my shipment no. LO404481635GB
My shipment sent to Saudi Arabia does not have the phone number linked to the system on the waybill, through which the Saudi shipping company can identify the shipment to my address. Therefore, I kindly request you to write the phone number on the shipment, which is [protected], for the shipment coming from London with the number LO404481635GB.
Thanks
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Urgent letter not delivered in spite of paying for 1st class signed for next day delivery guarantee by 1:00 pm
I have posted a urgent letter to HMRC PAYE and self assessment post code BX9 1AB, 0n 12th of January by 1st class signed for next day delivery by 1:00 PM, tracking number AS435066414GB as per tracking it has not been delivered till today, just sitting at your Wolverhampton DO office, since then i have tried many times contacting Royal Mail it is an...
Read full complaintMissing post
My daughter 's bank card has not been delivered 2 weeks after it was ordered Another letter to my daughter which had a cheque in it was opened. We can tell it was opened because of the type of envelope used. We do not get post every day. A letter dated 2nd December arrived 17 January. This letter was from the hospital. I am annoyed at the service that i...
Read full complaintWrong delivery
Hello, I would like to escalate my complaint regarding tracking number XQ787533509GB. My designated Safeplace is my brown bin, but the parcel was placed in my grey rubbish bin, which contained waste. I was at home and no delivery attempt was made. Retrieving the parcel from the dirty bin made me feel unwell and caused significant distress. I am...
Read full complaintLetter not received???
Your ref. Kd831734122gb posted 9/12/25 appears to have yet been received. Letter was due for delivery by 12/12/25 1 to 3 days. Delivery was advised by post office, this was a urgent letter for which I paid £5.50 to ensure delivery would be made within 3 days. Unable to find out if letter has been delivered? Unable to track letter as it appears to have not been delivered? Unable to obtain any information as to where letter is?/
Read full complaintA phone, iphone 17
Good day and compliment of the season My name is Felicia Ekpo I bought an item from Ebay and it was posted using Royal mail, this item is showing delivered as at 24 December 2025 But there has been a mistake as the item that was snapped and sent to my email isn't my item and wasnt delivered to me either I took an extra step to visit the home the item...
Tracked 48
Posted at redditch post office 09.30 on 17th
0215-8ED6-035E-C63a
No tracking till 22 at birmingham mail center
Then same again at Birmingham mail centre
On 23rd
Failure to answer call about this.
So you are not employing enough staff to provide contracted services.. Pip centre wv 98 1ab
Why have you not delivered ior even picked it up in 48 hours.
Now won't be delivered till 29 as offices closed till then
Expect you treat it as all mail now deliver in a year
Claimed loss: 2 years benfits
Desired outcome: Delivered today. Or payment of benefits you cost me for next 2 years.Formal account of why you haven't employed enough staff to resolve contract
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Christmas card / letter
I sent a Christmas card with an enclosed £30 Waitrose voucher to my Mother-in-Law. She received an envelope with an attached printed note from the Post Office saying ‘Sorry’ if anything is missing please contact us. The card was posted in my local post box. Obviously it got to her minus the card & the Waitrose voucher. I am now trying to get Waitrose to...
Read full complaintDelivery
Item code YT33636174 (48 hr tracked) due this afternoon up to 4.45pm.was misdirecyed to ELY DO from Peterborough this am. There is NO futther tracking information. The delivery option was to go to a neighbour. This option was only for the delivery time given originally 1245 14.45pm. The message says no signature needed, but that's no good as I do not accept...
Read full complaintComplaint Confirmation acknowledged November 10th 2025 Ref.08181491 ... no response
Hello, Case Reference 08181491 The email address for customer service on your website doesn’t work … so I am writint to you. I submitted this claim for late delivery of an Express 24 item 021322C001293958 sent on November 6th 2025 costing £21.15. I received a confirmation email of my claim on November 10th 2025. It was claimed in the official and very...
Parcel that was delivered
Heard my door bell go off, didn't couldn't conect to my doorbell via phone, I was in london. This was 09.25 this morning, he tried to put through letter box then gave up and walked away,once I got home I see a card saying back garden tap, dont have one, I checked down side of house but to no avail, then once in the house again I went out to find parcel by...
Read full complaintRoyal Mail Parcel Force
I received a e-mail that a parcel had been delivered to my address. There was no such delivery. I tracked the reference number on the ryal mail site : ref no: OJ227466661GB and it indicated that delivery had been made on 16/12/2025. Please see details below from your tracker. Tuesday 16 December 2025 15:20 Delivered by Manchester PFW Depot Saturday 13...
Read full complaintInternational tracked and signed
Paid £38 for international tracked and signed parcel clearly labelled to Australia. on 1:10:2025. They first sent it to Jamaica, then New York then returned the parcel complaining the address not found! They keep trying to return the parcel to me, but i refuse to accept demanding they honour the original paid for contract to deliver the parcel to Australia...
Read full complaintParcel delivery
On Thursday 11th December I was due to receive a parcel that was being sent to me by Royal Mail. However no package was delivered, and instead I received a message to say the parcel was incorrectly addressed and was being returned to sender. I contacted my supplier to tell them what had happened and they sent me the required order by alternative courier...
Delivery of time sensitive paid subscription magazines and information
Expensive weekly magazines often not delivered, and twice over the last eight months important documents gone missing, on one occasion a set of investment documents had to be taken personally by myself to be delivered after the first lot went missing, six weeks later the original came back to me with (not known at this address } scrawled over it, the...
Read full complaintParcel delivery
Received an email to advise no one was available to accept a delivery as it seemed no one was home. There was someone home the whole day and no evidence at all on the ring doorbell to show any delivery attempt. When trying to arrange collection, I can’t do no this on the app as I don’t have a “sorry we missed you card” which would confirm no one attempted delivery. Cannot speak to anyone, cannot arrange collection, app just takes you around in circles…..Shambles!
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