The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

United States Postal Service [USPS] Customer Service


United States Postal Service

475 L'Enfant Plaza, SW Rm 9431
District of Columbia
United States - 20260-1101

Customer Support Phone Numbers

+1 800 275 8777(Customer Care Center)
5 2
+1 800 877 8339(TDD/TTY Relay)
0 0
Mon8:00 AM - 8:30 PM
Tue8:00 AM - 8:30 PM
Wed8:00 AM - 8:30 PM
Thu8:00 AM - 8:30 PM
Fri8:00 AM - 8:30 PM
Sat8:00 AM - 6:00 PM

United States Postal Service [USPS] Complaints & Reviews

United States Postal Service [USPS] / international delivery

Kirstie Banerji on Jan 11, 2019

The tracking number is CT000182793US I have been notified delivery was attempted at 8am this morning - everyone was home so why did delivery fail? The package is to be delivered in the UK and all of your online redelivery is for the US - and yet you do international deliveries. This is very...

US Postal Service / certified mail missing.. 7013 1710 0000 6603 7514

JM Garner on Jan 3, 2019

12/03/2018 - mailed certified letter from Dunlap, TN containing Christmas gift cards to our children in Denver, co 12/03/2018 - tracking stops cold in Denver, co 12/12/2018 - filed missing mail claim - no follow up 12/18/2018 - filed where is my package claim. Received call from us postal...

United States Postal Service [USPS] / package not being delivered in timely manner

Debra Caviness on Dec 21, 2018

From my local post office (Houston), I sent a package headed to New York on December 13, 2018 priorty two-day mail. I have been tracking my package and now it is not expected to arrive until December 22, 2018. The estimated arrival date was supposed to be last Monday (12/17). According to...

United States Postal Service [USPS] / home delivery / lack thereof

Earthgroover on Dec 16, 2018

December 16, 2018. USPS delivery was left on top of my mailbox sometime after 7:30 Saturday evening and not discovered until Sunday afternoon. Our driveway is 1/4 mile long. We usually have Held Mail and other packages delivered to our steps, no problem by USPS, FedEx, UPS and other...

United States Postal Service [USPS] / fraud and corruption at usps

Drew Thomas on Dec 12, 2018

One of Priority mail pieces sent to the US was undelivered returned to me after 4 months (opened, resealed with USPS tape, contents intact, with comments such as NIXIE, RETURN TO SENDER, UNABLE TO FORWARD, been sent to USPS MRC Atanta only 10 days after I mailed it, so it was sitting...

United States Postal Service [USPS] / missing/lost mail

Cheryl Y Lamb on Dec 8, 2018

My Saturday mail (December 1 and 8, 2018) I have not received two (2) pieces of mail from the state of Delaware. These are alimony checks from Local 199, Wilmington, DE. Also on the week of November 11, 2018 since I have Informed Delivery, there were pieces of mail from my attorney located...

United States Postal Service [USPS] / mail delivery

Qwqwqq on Dec 3, 2018

Consistently (at least 2 dozen times in last year) we have received other people's mail. We know most of our neighbors and have been able to drop off their mail and packages to them and explain it was delivered to us. We have also had our neighbors bring us packages and mail that wa...

United States Postal Service [USPS] / package handling and customer service

Bruce Leavitt on Nov 28, 2018

My wife mailed a pkg. to California several months ago, It was damaged in transit and we had to call to give permission to repackage it. It took over a month to get there. Over a week ago my wife sent another Pkg. to California. A week later we received notice that the pkg. had been...

United States Postal Service [USPS] / not searching for my package.

dick gibson on Nov 21, 2018

My Name is Tony Bobet from New York City . The main reason that i am filing an complaint. I suppose to received an package from the Post Office here in the Bronx. Its Clason Point Post Offices 1950 Lafayette Avenue, Bronx, New York City 10473. I suppose to receive an package. That i had...

United States Postal Service [USPS] / package not received/cannot get anyone on the phone to address issue

gail grant on Nov 14, 2018

I ordered an item online. According to the tracking information, the package was in Jersey City then it was 'incorrectly sorted" and sent to a post office in Illinois then to a post office in Tennessee. It finally "arrived" on Saturday (11/10/18) at 3:17 PM. I have not received the package...

United States Postal Service [USPS] / over stuffing mailbox

dmoran on Oct 30, 2018

(1) This is an ongoing problem. The letter carrier stuffs the main in very tightly and usually catches one or more outer edges in the back door of the box. At this time of the year we, unfortunately, get lots of catalogues in the mail. It is very frustrating to have to physically rip...

United States Postal Service [USPS] / package delivered

MorganMarie98 on Oct 24, 2018

My great aunt sent me a package containing a wood sculpture that was handmade. Before I opened the box I saw multiple wholes and lots of damage to the box. When I opened it, the wood sculpture was in pieces. Now we are trying to put the pieces back together because she didn't make a second...

USPS Tracking Phone Line (1-800-222-1811) / waiting time always 1 to 2 hours

Cyndi Di Ponti on Oct 10, 2018

My only complaint is that I am usually on hold for 1 - 2 hours waiting to speak to a representative. They should give you the option to hold on - or to leave your phone number for a call back. I work for a law firm, and after being on hold for 1 hour 45 minutes, I had to take a call, and...

US Post Office / the company as a whole

Tabatha Marie Santoro on Oct 4, 2018

This company is fucking shit. They don't care about people's packages. They have shitty customer service at their local facilities. The clerks don't know anything and give out wrong information when asking about missing packages. I ordered something from china to come to my place of...

United States Postal Service [USPS] / payment method and shipment arrival

SIVYAH488 on Sep 25, 2018

2:32 pm september 25, 2018 I have a post master and neighbors whom steal... have trashed shipments and stolen credit cards in past... where can I find similar near me? and can I pay money order upon delivery — send back to you? shopping bag> place order> pay> order complete Please confirm...

United States Postal Service [USPS] / mail delivery

Pickett Lane on Sep 11, 2018

I reside at 107 Pickett Lane, Georgetown, KY and I have a PO Box 1555, same city and state. I purchased my home in 2015. I have spoken to the local PO regarding the NON-delivery of my mail due to a vehicle that is parked near my mailbox, they tell me they do NOT have to back their vehicle...

United States Postal Service [USPS] / carrier disrespects my property

gbeaupre on Aug 20, 2018

My address is 1236 Fruit Cove Rd N, St Johns Fl 32259. My mail is delivered by a carrier who drives up to the mailbox in his USPS vehicle. He approaches the mailbox as fast as possible from his previous stop and skids to a stop at my mailbox. In doing so he is damaging my property by...

United States Postal Service [USPS] / mail delivery

mopar12 on Jul 18, 2018

I was going through a nasty divorce and had moved. I changed my address from my original house to my new address. Mail wasn't forwarding. I then changed my address to a P.O. Box and then updated my license with the state. I decided to keep my PO Box although I had finalized my divorce. I...

United States Postal Service [USPS] / mail not delivered

SimJ on Jul 2, 2018

2 roommates: 1 with a ehite last name and 1 with a latino last name. Guess whos mail is always on the floor instead of in the mailbox? Extremely sensitive mail is left on the floor outside in a busy NYC street instead of in the mailbox that the delivery driver has a key for. Theyve gone a...

United States Postal Service [USPS] / unethical behaviour

Dele_o on Jul 2, 2018

Re: addresee not available Be informed that there was no effort at all by usps nigeria to deliver package with tracking no: cb152231475us to addressee at specified location. The claim that addressee not available to receive is incorrect because there is always a personnel assigned to receive...