Ross Dress for Lesssamsonite suitcase and racist manager

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a verified customer
Verified customer

Guadalupe the Store Manager at Ross at San Francisco Portrero Center denied returning a brand new Samsonite suitcase with tags and receipt. She called me a white [censor] when I asked for the policy. She didn't want me to see her name tag. I am schocked and want a refund plus this woman should be fired and I file a report on her. I am now stuck with a 110 dollar suitcase that I do not need.

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