Ross Dress for Less review: Steve Madden sheet set ( 1 comment)

On 12/03/22 I arrived at Ross Store in search for a sheet. My 87-year-old grandmother was coming home from a stay at Kaiser Permanente for over 3 weeks. I had only a few hours until she arrived home. I was searching for a sheet set and the store was limited.

The store was quite a mess there were hangers throughout the store floors and Christmas items from the top shelves were stacked on top of each other as if patrons were opening the items and just decided to carelessly put them back. I am addressing this because at one point the pole attached to the shopping cart moved one of the boxes from the shelf. The box almost fell and struck my daughter on the head. I passed it off as the store must be understaffed.

I made my way to the linen section and was able to locate a queen sheet set, however, the package was opened wrapped with a plastic wrap and dirty. It was $20.00 and the only queen 6-piece sheet set I figured I am going to ask for a discount on this item due to its condition. I made my way to the checkout and called for an employee. I politely asked what the discounted price would be in response the gal informed me that it was not possible, I pointed out that the packaging was opened, and the sheets were clearly dirty, she didn't know how to respond and said sorry "I don't know what to say" I in turn requested a manager. Store Managers are in place to oversee situations as the one I myself was involved in. The clueless store employee decided to ask another employee what she should do. I asked the clueless store employee to please take off the lock as I want to now be certain that all 6 pieces are accounted for. As I was counting, I then realized that the items had more filth inside the packaging than on the outside. I wanted to know when that manager was going to speak with me. The staff employee responded she will not be speaking with you; the items will have to be paid full price.

I informed the employee that this is not a matter of "price" this is a matter of principal and if I wanted a used dirty item, I would have looked up a GOODWILL store.

I made my way to Marshalls located at Beverly Connection. The store is safe, the people who are getting paid are valuing the position of an employee and there are no dangerous conditions!