Ross Dress for Less
reviews and complaints

I just moved to this area and visited Nogales store on Saturday and we waited in line for over 2 hours, the line wrapped around entire store with only two girls checking us out and the remainder of employees chatting and messing around. The Hispanics that live there said this is the way they always operate. The two girls at the register said this was "normal behavior" and it made them upset that only two employees worked the registers when there are 11 registers available. Need to change the manager! It was the worst Ross I have ever been in and I've shopped at a lot of them in Arizona and California.

I had an interview which I went to and got along well with the manager she offered .e a job and said wait for the background check however during my interview I said I had mental illness (PTSD) so after that she never sent me the background check after she offered me the job she discriminated against me because of my mental health problems... I called even several days after and she kept giving me the run around... That's nice to have someone who discriminates against people who have mental health problems because they were abused as a child. I have 4 kids to take care of and I needed that job... She should be fired or have disciplinary action period...

hey my name is bukai phone number

Email [protected]@gmail.com

Me and my mom go to Ross in north hollywood in victory Blvd 12121 I get to the store at 9:55 and the store close at 10:00

The girl name was acting not nice 😒

And then I try to talk to the manager and she was telling me to go to go and complain about the store and about the girl.

I'm normally never make a complaint in my life about a store or any business but this just pass the red line .

Please who get this complain do something about that .

I know the people in the store want to leave 😒 and go home 🏡 but what I did I just want to come to the store and have a good time if it's to buy it or return.

I do appreciate 🙏 your time and have a blessed week. 🙌 🙂

Ridiculous

I just left one of your stores after Waiting 30 min in line to return an item. Only to be told to wait in an alternate line with no teller. I then asked a floor worker why only one register was being used with 30+ people in line and was told only one person was scheduled to run the till tonight. I left very frustrated and disappointed.

My name is toby w malone I got hired by your manger on tue and the manger told me to come done on sat may 14 2022 and I got by 9.00 am there and the mangaer told me they hired someone and I was mad and she told me if I did not leave she was going to call the police and I was mad? So I tell you about it and pleasde call me at [protected]?

Thank you sigh toby malone

At approximately 9:30 pm on Thursday May 12th I entered your Guilford Dr store in Frederick MD (next to Best Buy). I picked out 5-6 dresses needed for a formal Saturday event. I receny lost 25 lbs. so it was important that I try on the dresses. To my dismay the dressing rooms (both front and back) were closed for the evening. I requested to speak to the manager because the employee said she had no way of opening the dressing room. I asked the manager if there was any way I could try on the dresses. She stayed that the dressing rooms were closed. I then asked what time the store closed. She had an attitude and replied that they close at 11pm BUT the dressing rooms were CLOSED. At this time it was 9:50pm. I stated "Here you go" and put the 5-6 dresses on the glass jewelry countertop. I turned and exited. It sounded like one or all of the dresses may have slid off the glass counter to which the manager quickly blurted "I hope I never see you again in this store". As I exited the store (back turned), I stated "You probably will"; to which she responded "You will have a problem with me". I did not intend to have a strong and rude reaction to a simple question, nor did I intend for the dresses to fall off the glass countertop; and finally I did not intend to be threatened by your store manager. This evening Ross easily lost a $100 purchase. After selecting a dress I had planned to purchase shoes and accessories. Please feel free to contact me @[protected] or by email [protected]@outlook.com

Sincerely,

Patty Sullivan

May 12,22 1:42 pm, I spoke to the manager at this store to voice my complaint about the really bad customer service, he told me if I am going to file the complaint he will not deal with this issue until he gets a message from Corporate, This might be the reason for the bad service, i was waiting in line to be rung up, it was my turn the lines were criss crossing, the clerk looked at me like she didn't want to ring me up, I said it was my turn, others customers even had to chime in, she then says is this a return, because i am in the return line, the other cashier was in the middle of a return, I just didn't get it, she stuck my receipt in the bag with out a word and turned away, can't imagine what she thought I had done wrong, this is the second time I have been in a Ross store in Arizona and the second time i have received really bad customer service, I will no longer shop at Ross's my money is hard earned, there are a lot of other places to shop that don't make you feel as though they are really doing you a big favor.

05/11/2022 at around 12pm

I bought a few things that i thought would fit me, turned out they were too small so when i came back to return them the same cashier that rang me up the first time now whispered something to another worker lady and then screams at me telling me i shouldn't have bought them in the first place. I told her i could by whatever i wanted a thousand times as long as i have the receipt she needs to keep her opinions inside her mouth.

OK so I’m going to try to be as specific as possible and insert the details that I remember so bear with me but today I went to Ross it was probably like an hour and a half before they closed I originally had came in there to return like three or four tank top shirts and I basically wanted to exchange them for a pair of jeans

as I was shopping in the make up and picking out the stuff that I wanted to get I realized that it was probably going to be more than the return with just the makeup alone that I wanted so I quickly searched for my receipt to also see what cash I would have and see what the total refund would be. I have quickly realized that I had brought my new wallet and that the only thing that I had left in my old wallet was of course my receipts so knowing that I was not going to be able to exchange my shirts for the jeans because of their policy I’m quite familiar with it because I shopped there all the time I decided to just go ahead and buy the stuff that I wanted and if for some reason those didn’t work out or something I could bring everything back at once, once I got the receipts from my other wallet.

After waiting in a really long line and witnessing probably three loss prevention employees and a manager (KARINA, who is so out of her line and rude, although I know you want to catch people who are actually stealing you still have to follow the law. And just because you catch one person does not make every other person that you encounter guilty!) deal with a customer who was in fact trying to walk out with a laundry basket, after that happened they all were floating and calling the customer really derogatory names and like doing everything but lifting her up on their shoulders, it was really weird and off to even witness because since when do retail employees act like that? all while I was vegan having issues, I bank with Wells Fargo and a lot of the time if I make too many purchases in a day or a weird amount on a purchase they will like freeze my card essentially and have me call and verify however many transactions and then they will just unfreeze it that instant so it was taking me a second to do that because when they make you listen to 10 transactions it can tend to take a little bit, so while I’m finishing that up. Already feeling anxious and awkward and honestly embarrassed, the manager manager comes over to me and while I’m on the phone starts talking to me, and like poking in my personal purse which had the Ross bag from my PREVIOUS PURCHASE with the shirts inside in it, trying to ask who is helping me telling me I need to take everything out of my bag telling me I can’t buy the items I’m already trying to buy and I need to pay for my other stuff again which she is not removing stuff from my purse now because I had my hand on my phone and was talking to the bank and didn’t want them to hang up and start over. She demands that I show her my previous receipt for everything she’s stolen out of my bag and when I try to explain ti her that the only reason it was in my bag was because I realized I didn’t have my receipt and wouldn’t be able to return them, she just gets louder and meaner and saying that I’ll have to repay for them again so I tell her that I can show her my purchase on my banking app that will say Ross and the store were ins store number and the amount would match how much the shirts would be if she scanned them, to which she said no that won’t work and then try’s to take the bag of stuff I had just pay for and say I could take none of my items then, hat she had literally physically taken out of my bag and continue to grab in my bag stuff it wasn’t even from Ross or like even from the store was only my personal items and proceeded to call me a liar tell me that I was wrong she stood in front of me when I tried to leave the store she tried to confiscate my already paid items so since I started to feel like they were robbing me all on just being on the high from catching some unrelated person before me I started to record what was happening which she then she literally ducked behind the like register like a little child and refused to come out and just threw only the bag I had just bought out and I’ve been trying to get a hold of Ross customer service because I don’t believe that she will hold my items or give me my items back to me when I bring the receipt and I feel if I bring the receipt it’s gonna look really dumb because if she doesn’t see the items what is a receipt going to get me I can’t just get new items with a receipt that’s not how it works and I’m really mad about this and I just like want something to happen because I feel like she treated me really really really unfairly

We just visited the Ross store in Mesquite Texas 19113 Lyndon B Johnson Fwy. I live in Mesquite and this location is very unorganized and poor customer service. Our cashier La Taja was on a personal call on her earbuds the whole time she was checking us out, the Manager Erica was doing absolutely nothing. There was lines all the way to the back of store and I saw at least 6 workers but only 3 cash registers opened. As I went back to fitting room Erica the Manager said the fitting room was closed for about an hour because there wasn’t enough staff and she was going to lunch, then she headed to front and not even assisting cashiers on getting customer lines down. I would like to know this had been addressed because this is very poor customer service and very unorganized and I wouldn’t recommend anyone going here. You can contact me at [protected] with questions and my name is Sabrina Gonzalez.

Thank you,

today I went with my friend and we paid with money to my friend they did not return 75 cents and To me 31they just say they do not have they do stat always

that is stealing at the end of the day it is a lot of money that is stolen from everyone something

Store 0472 teg#6 Tran:7816

Date4-23-22 time 8:45:56 pm

Assoc:2203725

Store houston Tx 77077 phone [protected]

Receipt #[protected]-7 is my receipt num.

I asked for the change and she tsaid I don't have thanks Rosalba Romero my phone [protected] any questions I was thinkinking to report to Austin texas I prefer to let you know know thanks

The customer service here is the WORST ever.

I don’t wanna waste my time to write an essay for a place that doesn’t deserve to be, but this is so unacceptable. I wish I could break the lamp after I paid and dumped it in the trash can. Don’t even blame that the customer did not speak English well. There are many ways to help them when their English is not that fluent. Who do you think you are? Just saying ‘Yes/No’ and keeping that ‘’frowning’’ face is unacceptable. Never ever come back, bye!

Fui area supervisora del stockroom por casi 7 años en la tienda #1493 fortlauder,fl.Les cuento mi manager santiago se va de la compañía al poco tiempo traen a Enrique que solo lleva 4 años en la compañía desde que esta persona llega a la tienda empiesa a decir que el es manager y al que no le guste las puerta están abiertas para que se vallan.El le hablaba a los compañeros muy feo que unos cuantos se fueron. Mi esposo y mi cuñada va un día a la tienda y ven a manager Enrique patiando la mercancía pa debajo de los estante por que el no es digno de doblarse y recogerlo eso pasa todo los días que el esta en la tienda desde que el cojo esa posición la tienda luce como un pulgero y aun así William lo sigue apoyando.Enrique la coje conmigo por que todos los empleados acudían a mi para preguntarme cosas por que no se atrevían con el por que el siempre le da carácter a los empleados y los trata mal.A la tienda llega una nueva supervisora que se llama kimberly y el me pide a mi que la vela a ver como ella trabaja por que si no trabaja para echarla me notificó.El 27/12/21 me toco abrir la tienda le notificó a Enrique que alguien había dejado una bolsa de casi 17 mil dollares fuera del safe el me dice fue melony no vayas a decir nada que eso luego yo lo uso encontra de ella.yo le digo eso hayn que reportarlo me dijo no lo hagas por que si lo haces tu vas a tener problema conmigo desde ese entonces yo le coji miedo a el.Un grupo tuvimos haciendo markdown todas escojimos cosas y luego al salir las compramos pero solo a mi me echaron por esas cosas.cuando yo trabaje en la tienda de miami,coral spring y pompano hayn varias personas guardaban cosas cuando era el 40% yo varias veces lo reporte y nunca echaron a nadie.y yo que compre normal lo hicieron.Lo que pasa es que si no le caes bien al manager el habla con el dictric manager y el pa no peder un manager el esta desacuerdo con el manager.Eso no se hace por que habemos muchas personas muy trabajadoras para que hagan esto.Yo llamo a aler line pongo mi queja a los 3 días me llama Angela me dice quiero que me digas lo que paso le digo todo ella me dice dame hasta el lunes para yo investigar todo ok.llega lunes y nada espero unos cuantos días y nada yo la llamo me manda para el voice mail le dejo un mensaje nada que responde a los pal de día me llama yo estoy con mi cuñada le contesto me dice no puedo hacer nada por que Andres me acaba de responder y me dice que si tu aguantarte mercancía y le respondo fuimos varias persona que lo hicimos y ella me responde bueno el me dijo solo tu le digo mentira pero todo esta en camara lo que pasa es que cuando sucede algo en la tienda los que no le conviene lo borran del sistema.Le digo yo a ella todo el mundo lo hace desde los manager hasta los empleados por favor lo que ustedes tienen que estar velando es que manager como Enrique no le estén robando tiempo a la compañia.En marzo/22 fue el doble descuento y tengo entendido que unieron personas que escondieron mercancía para comprarla y desde que me echaron las que hacen markdown lo siguen haciendo y la asistente manager melóny.Lo que deberían de hacer es mandar a los dictric manager a la escuela de managment y a los manager por igual para que dejen de estar maltratando a los empleados.Y tengo muchos de decir y fotos y prueba de lo que digo.Cuando uno tiene que hacer la encuesta de trabajo lo que te dice el manager es más vale que pongas todo bueno y habemos muchos que mentimos por no buscarnos problema.

I went to the store (Rooss on Villa Park on Roosevelt Ave.) Tuesday 4/12 at 4pm. I paid all my items and the cashier put those in 2 bags but I didn't pay attention so I just grab one. I didn't notice until later at home and I have my receipt. So I went back to store Wednesday morning to look for my bag. The same cashier (Afro-american) said there aren't bags, but she didn't look other places etc. She said look in your car. I will appreciate you check your camaras or office etc. I will appreciate any help to resolve this. Thanks