Ross Dress for Less
Reviews and Complaints

Today August 17th 2022 as my wife and I were in Redding, Can at the hilltop location. We were purchasing night where a clothes hamper some candles and a belt. From the second we walked in my wife had said why are they looking at us and I said who knows they probably have dealt with a lot of theft recently. But after countless times of the same "security guard" popping up behind us, eyeballing from a far, slamming the doors to the back and asking us over ten times if we needed a basket I realized it wasn't a problem of us but a fact that the guy either hated his job or had nothing better to do than harass us over and over with having homeless people in the store and other alot more shady looking people however you want to put it. He started to get on our nerves as myself have spent over 5 thousand dollars in your store from last year to now. He persisted countless more times with anger and lack of thought to keep pursuing us about a basket when my wife had an arm full of things typically happening going shopping not necessarily planning on buying more than you thought ending up with much more than planned. I myself had searched for a size 34 belt and only found one and in the mix of searching I came across one belt and thought I was bleeding to then realize a security tag was broken not removed but leaking fluid on my hands so I proceeded to wipe it off and go about my shopping. The underpaid in anger security guard then proceeded asking which one was broken and I had no clue but pointed out there it was as I was still searching for a size 34 belt to then find a size 34 Nike belt. My wife walked up with a clothes hamper and her things carrying slippers flip flop sandals, night ware panties and a candle. Out of no where the security guard appears again insisting that people fill them up and run. I then laughed and said okay great buddy and showed him I had plenty of cash on me and to leave us alone please as this was over the tenth time of pursuing us making my wife uncomfortable in the women's clothes section. We continued to shop and my wife had to ask and point out that he was still on the other side of the isle, looking through the back I industrial doors and not leaving us alone. So I commented don't worry I'll make a complaint they shouldn't hire people that think they are GI Joe or a foo that didn't make itm I feel as if this guy was angry at his height weight job and much more than us buying a few items before we resided back to our hotel which was $300 plus a night at the sheriton. I had only picked up a belt and a candle while still looking for plain white tshirts and boxer briefs to sleep as we didn't plan to stay in Redding another night but we were so we figured to go to Ross where again we have spent over 5,000 dollars in the past year with no issue ever regarding returns purchases security never have we had a more. uncomfortable time and inconvenience than tonight. My wife had gotten tired of being watched and stalked through the store as if he was sexually aroused at her otherwise why follow us and approach us a number of times over and over. To then be told that they were watching us and that they were not the problem but we were trying to steal items from the store. My wife had asked me to help pick which slippers and which night wear to get before getting a cart to put the abundance of things back because shed only wanted one of each, she also didn't have to carry around the store being pregnant only to be told she was trying to hide the items within the clothes hamper when we were almost done shopping and had already grabbed a shopping cart almost approaching checkout. I'm not some homeless person of Redding that your store still allows in and frankly allows them to steal everyday and let them loiter outside to only bring down the value of your business and in turn scare people off that enjoy finding things they like that might be to expensive or they cannot find elsewhere. My wife and I have never had a worse encounter at any store in our entire time of living near Redding and will not be returning to this establishment. We will be filing personal harassment case and sexual harassment case in both employees of this location and using my father's lawyer in theory will be owed a settlement. I hope you can seek better employment and not over work youre underpaid employees to then turn their anger into inferior disrespect to their own customers due to their lack of enjoyment in life. I will be needing the names of all your employees managers and security guards to then pursue wether they are even suitable in such the work environment. You provide for people of all classes but hire the lowest of respect. We will not tolerate this and will be taking action on the whole hilltop location as frankly it. is not needed with the newer addition across town. I'd much rather see a sportsman's warehouse or bass pro shops anyhow which my father is involved in. Thanks again for ruining our experience and night to no longer ship with Ross. Hopefully this will wake you up to seek more r sposible. hirint practices and training when hiring such illiterate and dumbfounded people to employ your store. We will be taking action this week and frankly you're not Walmart, target Costco none of the sort of a corporation and we will be asking for compensation of our time and energy to then be told nobody will sell us anything at the store from now on. Hopefully this is a good wake up call for Ross dress for less and you can learn from something like this to better employ respectful employees and security that has actually stemmed from a professional background without being emotion and personal greif to the job. We're disgusted and will not tolerate this.

I am currently shaking absolutely fuming. I just left the ross store in Crestwood Illinois after the manager called me a [censored] in Spanish. He asked the lady who was ringing me out if I donated to the kids of America and she said no, and because I am wearing a scarf he assumed I didnt understand Spanish. He proceeded to call me a [censored] in Spanish. I will be posting on my tiktok, facebook, and instagram all about this situation. The male manager at the Crestwood store is a racist, islamophobic, and absolutely rude. Please fire him or get corporate involved.

Today I encountered a belligerent, rude and INCOMPETENT Ross Store Manager. He has NO CUSTOMER SERVICE APTITUDE, no skill for handling difficult situations, and has POORLY REPRESENTED ROSS IN A RETAIL SETTING.

I entered the store and walked immediately to the line. Another customer came behind me a second later. There was clearly only 1 cashier and she was already assisting customers. Another employee was cleaning the glass display cases 4 ft directly in front of us, and another employee was straightening carts, then preceded to go behind the cust svc area, shifted a few things, then return to the carts.

In my assessment, one of the two employees (glass cleaner or shiftless) should have acknowledged us in the line. So, I said “excuse me” in the direction of the cleaner (since she was directly in front of me) and asked if she can get on the register to assist? Keep in mind the other cashier is STILL BUSY WITH CUSTOMERS. This girl stops wiping, lifts her head, looks directly at me/us, and goes right back to cleaning the glass! WTH!?!? I’m not one for being stunned, but I was truly speechless. Immediately, over my shoulder came a voice asking “did she just ignore you?”. YES!, she did!

Now Shiftless decides to “hear” us and I then ask him (loudly, because he’s questioning us from the area of the carts) can someone assist. His rudely replied was NO. The other customer and I are both in WTF mode now. He proceeds to tell me it is “NOT HER JOB” to be a cashier. So I ask that he be the cashier. Again, he says “NO”.

UNBELIEVABLE! We (the customer behind me is also involved in this exchange) banter back-n-forth for several minutes - voices raised, and he is still standing by the carts, we are still in line. At some point in this craziness I demand he get his “[censored]” over to the register since the glass cleaner couldn’t. We ask if he’s the Manager; and he still refused to get on the register.

Now I see there a 4-5 more custom in line behind us; and the ONLY cashier is ready for me. I make my return and leave the store but not before noticing several groups of people watching the “show”, while still only 1 cashier working. UNBELIEVABLY POOR CUSTOMER EXPERIENCE.

Date: 8/5/22

Receipt# [protected]

Trans:3107

Store: 0848

Time: 2:38:10 pm

I applied to 4 different Ross locations in Ventura County. All four I applied for, have hiring signs outside. I called all locations I applied for to speak to management directly. I received the worst answers, they placed me on hold for 45 minutes, and one manager hung up on me. I have over 15 years of customer service experience and am willing to work. Horrible experience, how do they expect to hire employees? And, most importantly committed employees.

Store # 0107

Date : 07/28/22

ASSOC: 392829

Tran : 0152

TIME: 01:44 PM

I was requesting another plastic for the merchandise I bought..and the cashier told me NO because the store is running out of bags..

I told him I need another plastic bag because I have arthritis ..I have to give the other area rug to a friend.

Anyway, I find him rude that he refused to give me another plastic bag for the other area rug...

He has an attitude issue...

You charged me 11.69 for one shirt another shirt for 19.99 and a pair of shoes for 27.99 there's a charge for puma shoes for 42.99 which I didn't purchase I went back to the store and the manager refused to reverse the charges or compensate me my name is Jack Granite my phone number is [protected]/My email is [protected]@gmail.com please get in touch with me thank you

July 14, 2022 I got in line a 8pm to pay, I was only here for some shorts. It’s been 40 minutes and I’m barely halfway. The line became even longer now and I realize there’s only 2 registers open. I lot of people decided to leave the line after waiting like 20 minutes but the line still didn’t feel to get shorter or go any faster. I do not blame the cashiers what horrible management this place has. I would hate to ever work here and no wonder nobody want to work for these horrible places anymore.

I just moved to this area and visited Nogales store on Saturday and we waited in line for over 2 hours, the line wrapped around entire store with only two girls checking us out and the remainder of employees chatting and messing around. The Hispanics that live there said this is the way they always operate. The two girls at the register said this was "normal behavior" and it made them upset that only two employees worked the registers when there are 11 registers available. Need to change the manager! It was the worst Ross I have ever been in and I've shopped at a lot of them in Arizona and California.

I had an interview which I went to and got along well with the manager she offered .e a job and said wait for the background check however during my interview I said I had mental illness (PTSD) so after that she never sent me the background check after she offered me the job she discriminated against me because of my mental health problems... I called even several days after and she kept giving me the run around... That's nice to have someone who discriminates against people who have mental health problems because they were abused as a child. I have 4 kids to take care of and I needed that job... She should be fired or have disciplinary action period...

hey my name is bukai phone number

Email [protected]@gmail.com

Me and my mom go to Ross in north hollywood in victory Blvd 12121 I get to the store at 9:55 and the store close at 10:00

The girl name was acting not nice 😒

And then I try to talk to the manager and she was telling me to go to go and complain about the store and about the girl.

I'm normally never make a complaint in my life about a store or any business but this just pass the red line .

Please who get this complain do something about that .

I know the people in the store want to leave 😒 and go home 🏡 but what I did I just want to come to the store and have a good time if it's to buy it or return.

I do appreciate 🙏 your time and have a blessed week. 🙌 🙂

Ridiculous

I just left one of your stores after Waiting 30 min in line to return an item. Only to be told to wait in an alternate line with no teller. I then asked a floor worker why only one register was being used with 30+ people in line and was told only one person was scheduled to run the till tonight. I left very frustrated and disappointed.

My name is toby w malone I got hired by your manger on tue and the manger told me to come done on sat may 14 2022 and I got by 9.00 am there and the mangaer told me they hired someone and I was mad and she told me if I did not leave she was going to call the police and I was mad? So I tell you about it and pleasde call me at [protected]?

Thank you sigh toby malone

At approximately 9:30 pm on Thursday May 12th I entered your Guilford Dr store in Frederick MD (next to Best Buy). I picked out 5-6 dresses needed for a formal Saturday event. I receny lost 25 lbs. so it was important that I try on the dresses. To my dismay the dressing rooms (both front and back) were closed for the evening. I requested to speak to the manager because the employee said she had no way of opening the dressing room. I asked the manager if there was any way I could try on the dresses. She stayed that the dressing rooms were closed. I then asked what time the store closed. She had an attitude and replied that they close at 11pm BUT the dressing rooms were CLOSED. At this time it was 9:50pm. I stated "Here you go" and put the 5-6 dresses on the glass jewelry countertop. I turned and exited. It sounded like one or all of the dresses may have slid off the glass counter to which the manager quickly blurted "I hope I never see you again in this store". As I exited the store (back turned), I stated "You probably will"; to which she responded "You will have a problem with me". I did not intend to have a strong and rude reaction to a simple question, nor did I intend for the dresses to fall off the glass countertop; and finally I did not intend to be threatened by your store manager. This evening Ross easily lost a $100 purchase. After selecting a dress I had planned to purchase shoes and accessories. Please feel free to contact me @[protected] or by email [protected]@outlook.com

Sincerely,

Patty Sullivan

May 12,22 1:42 pm, I spoke to the manager at this store to voice my complaint about the really bad customer service, he told me if I am going to file the complaint he will not deal with this issue until he gets a message from Corporate, This might be the reason for the bad service, i was waiting in line to be rung up, it was my turn the lines were criss crossing, the clerk looked at me like she didn't want to ring me up, I said it was my turn, others customers even had to chime in, she then says is this a return, because i am in the return line, the other cashier was in the middle of a return, I just didn't get it, she stuck my receipt in the bag with out a word and turned away, can't imagine what she thought I had done wrong, this is the second time I have been in a Ross store in Arizona and the second time i have received really bad customer service, I will no longer shop at Ross's my money is hard earned, there are a lot of other places to shop that don't make you feel as though they are really doing you a big favor.