Menu
Ross Dress for Less Customer Service Phone, Email, Contacts

Ross Dress for Less
reviews & complaints

www.rossstores.com
www.rossstores.com

Learn how the rating is calculated

1.6 657 Reviews

Ross Dress for Less Complaints Summary

89 Resolved
567 Unresolved
Our verdict: With Ross Dress for Less's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Ross Dress for Less has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Ross Dress for Less. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Ross Dress for Less reviews & complaints 657

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Ross Dress for Less reviews & complaints

ComplaintsBoard
D
1:29 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ross Dress for Less - Security guard

At the Ross at El Con Mall (address 3485 E Broadway Blvd Tucson Arizona 85716) I was trying to transfer my money so that I could pay for the things that I wanted and the security guard came up to me and told me that they were closed and that I needed to go up to the front I looked at the time and said to him okay I'm trying to transfer the money I will be...

Read full review of Ross Dress for Less
ComplaintsBoard
L
11:52 am EST

Ross Dress for Less Mean girls club????

The most uninviting, judgmental, extremely rude group of snotty teenage girls were working around 4 pm on February 22nd 2024. I felt like I walked into a scene from the movie MEAN GIRLS as I observed random shoppers just enjoying themselves as they should be able to do while shopping. NOT ONE EMPLOYEE smiled, although I did witness them point and roll their eyes as they even laughed out loud at shoppers who happened to also be teen girls I’m guessing around the same age bracket. Clearly, politeness or any type of positive customer service skills is not a requirement to work at Ross. I honestly will not be coming back. What is wrong with the management to allow this to go on .. get it together Ross! Check your cameras once in a while and make some changes with your disappointing extra arrogant staff, all of their poor attitudes were uncalled for and extremely petty. ITS VERY DISCOURAGING TO WITNESS THE LACK OF COMMON COURTESY THAT IS TOLERATED HERE

Read full review of Ross Dress for Less
Hide full review
ComplaintsBoard
S
2:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ross Dress for Less Staff

During the annual clearance last year during the 2nd, 9th, and 16 at approximately 9:30 a.m. I saw how during their shift, employees were scanning clearance items and putting them into shopping carts for personal use. Sometimes the employees gave these items to their friends/relatives. On the 23rd they let some people way earlier than others and let them shop first.

Claimed loss: Time, lost chance to buy clothes

Desired outcome: Please, make adjustments for your staff

Read full review of Ross Dress for Less
Hide full review
ComplaintsBoard
S
2:05 pm EST

Ross Dress for Less Store manager

Recently was placed on administrative leave as a part time seasonal employee and told I violated company policy with no training. I want to report the unfair termination and the false allegations made against me for a purchase that was under 14$ usd I spoke with senior employees and the hotline everyone said this seems unfair and prejudice. I believe the store manager was noticing the customers like me and my work ethic and started to look for errors and force things on me that he knew only he had the discretion to do.

Desired outcome: My job back

Read full review of Ross Dress for Less
Hide full review
ComplaintsBoard
A
6:36 pm EST

Ross Dress for Less Store accessibility (misleading decal)

Dear Ross Corporate & whomever else this may pertain,

I live in Grand Junction, Colorado, which is home to one Ross store location.

I am writing to you in hopes of addressing an inaccessibility issue pertaining to that store, located at 2464 Hwy 6 And 50, Grand Junction, CO, 81505.

As you can see in the picture below (courtesy of a Google review), the Ross mentioned above has a wheelchair accessibility symbol decal beside the entrance/exit door (white wheelchair on dark blue background), while failing to have a wheelchair accessibility/push button or any sort of wheelchair accessibility features.

As a wheelchair user who has frequented this store, I can attest that these heavy doors with no wheelchair button are completely inaccessible and very hard (even impossible) to navigate and maneuver for myself and other disabled individuals.

At the least, I would appreciate that the store not have the wheelchair accessibility/ friendly decal next to their door, unless, upon my bringing this to your attention, the store takes action towards installing a wheelchair button/ makes this effort to make the store truly accessible.

I write this to you, not just for my own benefit, but also on behalf of many other disabled individuals in my community that are negatively impacted by this issue.

I, and I'm certain my community, would greatly appreciate you taking action to install a wheelchair button. I myself have loved and been obsessed with Ross for years, and I would be so grateful to be able to enter and exit the store independently, without help from other customers or employees, or by trying to open and close the door myself which could cause harm to my chronically ill body. I firmly believe this independence would allow me, and other disabled individuals, to fully enjoy our Ross shopping experience.

Thank you so much for reading this, and for your time, efforts, and consideration.

Desired outcome: Wheelchair button installed w/ automatic doors, or wheelchair accessibility decal removed.

Read full review of Ross Dress for Less
View 0 more photos
Hide full review
ComplaintsBoard
Q
9:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ross Dress for Less - Horrible attitudes and very poor for manager

On Oct 30 2023 I take my kid go to Ross at Richardson Texas at Plano Rd, about 6:55 for some reason my kid have show up we try the best to cover but some of that drop on the floor, at that time on lady come out she is so rude, disrespectful and yell I have to clean it up, that okie but I have never seen any store told the customer did it, I ask her name she...

Read full review of Ross Dress for Less
ComplaintsBoard
H
8:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ross Dress for Less HORRIBLE Attitudes And Very Poor Customer Service!!!

I once enjoyed shopping at Ross Dress For Less but my feelings have since changed because of their employees and management with TERRIBLE ATTITUDES and VERY POOR customer service. They are ghetto and extremely rude and always act as if they don’t want to be there or behave as if the customers are bothering them. If they do tonite down the same path of disrespecting their customers and OUR HARD EARNED MONEY, they will start to see a huge decline in sales/profits and will eventually go out of business. Remember, the customers DON’T NEED anything in Ross. We just shop for leisure but you (the employees/staff) NEED YOUR JOBS. Act better or we (the customers) will GLADLY take our monies elsewhere. All the THOUSANDS of negative comments from customers are all true…ROSS SUCKS!

Desired outcome: Train ALL Ross Employees on how to conduct themselves in a professional manner, PLEASE and thank you!!

Read full review of Ross Dress for Less
Hide full review
ComplaintsBoard
M
1:53 pm EDT

Ross Dress for Less New store experience

I shopped for the 1st time at the new Ross Store located in the Mid-State Mall - Route 18-East Brunswick NJ.. I would just like to share my experience that 2 security people were watching me no matter where I shopped in the store.. they made it very obvious and made me feel uncomfortable... this is totally uncalled for and for that reason I will be telling everyone I know about my experience there. Something has to be done

Desired outcome: I would like a response

Read full review of Ross Dress for Less
Hide full review
ComplaintsBoard
C
10:44 pm EDT

Ross Dress for Less Customer service/returns

On October 1, 2023, I visited your store to make a return on five simple items with a receipt in hand for a purchase made less than seven days prior. Once with the customer service rep at the register, she stop engaging with me and begin looking around, and next thing I know there is a manager there who says I cannot return this item. It was body spray. She informed me is there a policy they cannot return perfumes. I did not want to be rude and point out the fact that it’s not in fact, perfume it is body spray. I moved forward and was quiet about it only pointing out that should be told to the customer before the purchases made as I shop there nearly every other day, a few moments later, I was told she needed to call the manager over again to check on the return of two other items. One was excepted. One was not. This was a facial serum female manager stated she could not return this item as it did not have a seal on it. I pointed out to her that it was sold without a seal. All the ones on the shelf had no seal and again this is not stated on the return policy, nor does it say anything the time of purchase the manager handed me a receipt back said she was sorry and told me to read the fine print on the back I made my return. The other items went to the middle of the store, began shopping and decided I would read after reading the fine print. It says nothing about any of these changes. They made right there at the counter embarrassing. In front of everyone I feel like [censored] be compensated in these items should be returned. Please contact me at your earliest convenience [protected]. Also, please know this store is horrible. They do this crap all the time I shop here all the time only on a Saturday it’s too bad because they could have an opportunity to make a lot of money here at this location Vancouver, Washington at the Vancouver Mall

Desired outcome: Returns excepted, and pay back of items not excepted

Read full review of Ross Dress for Less
Hide full review
ComplaintsBoard
S
10:02 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ross Dress for Less - Customer service

We visited Ross store number 0414 on September 14 2023 at 17:02 pm to return bathroom rugs that we had purchased the night before at another Ross location. We tried to return the rugs at store number 0414. The cashier strictly refused to acknowledge the receipt and accept the damaged rugs. She asked us to return the items at the store where these rugs were...

Read full review of Ross Dress for Less
ComplaintsBoard
S
8:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ross Dress for Less Shopping experience

The Ross location in La Quinta California profiled my boyfriend in the men’s department.

We walked in and I went to the women’s section and he went to the men’s section. He was the only male in that section at the time. Within 5 min of shopping, I hear the main register say on the intercom, “ Can I have security check the Mens department please.”

My boyfriend is BLACK. He was the only one in the men’s department. He was profiled and I am really upset that security was called to watch my boyfriend shop for a pair of pants.

When we arrived at the register, a different woman was checking us out and she felt the same way. She was a WHITE woman JUST LIKE me.

We can’t afford much and we go to this store because it’s dress for less! It is entirely unacceptable to be profiled this way.

I really hope that there is something that can be done about this.

Desired outcome: Give him enough to buy pants without being profiled as black in your stores.

Read full review of Ross Dress for Less
Hide full review
ComplaintsBoard
M
12:11 pm EDT

Ross Dress for Less Customer Service or Lack thereof

I visited Ross at the Douglasville Ga. location as we often do. My daughter in the process of a room makeover located an ottoman. Her, my husband and I were in the store, and she decided to get it. The ottoman is oversized, and my husband would have certainly carried it to the front of the store to make purchase. This maneuvering was different because he has a hernia and under doctor's orders not to be moving or lifting heavy items. "Just needed help to get the item up front and on truck until we got home for neighborly assistance. Well waiting in the store after asking for assistance to get it to the front of the store from Terrell a manager, he stated that he would be right back. Patiently waiting for him to come back or send help I decided to make my final purchases while husband and daughter waited for the assistance. When I got to the register, I overheard Terrell speaking to my cashier saying that this lady wants help and has a whole husband back there. I was like yes; he is back there... He cleaned up his conversation as if he saw a ghost, stating that he was sending help. Very unprofessional and disheartening for leadership to engaged in conversation about patronage. Poorest Customer Service Ever!

Desired outcome: Retrained in customer service, coached on leadership, I want an apology from Terrell given to all parties involved.; cashier included.Everything Rises and Falls on Leadership; It's a mindset!! Model the behavior expected. Accountability.

Read full review of Ross Dress for Less
Hide full review
ComplaintsBoard
T
1:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ross Dress for Less Rude loss prevention blocking doors.

2 items over the limits at shelf check out myself and my children, one with Down syndrome. After ringing everything up I was told bye a male black to go to the regular line. I did so mind u very upset. Self check associate called for a mod, she tried to ring me up I declined and stayed in line to watch loss prevention all come up front trying to block doors. Mind u I don’t steel and paid for my items with was $130. I will be filing more about this company and the store. I understand the theft in the store as oi worked in retail at a very high level. But profiling and blocking doors. Not cool Ross, lastly I shop at the Ross closer to my house and have never had a problem like this, 8 items. I was treated with so much disrespect and raceium. No customer service at all.

Read full review of Ross Dress for Less
Hide full review
ComplaintsBoard
C
9:11 pm EDT

Ross Dress for Less Customer Service

7 July 2023, Ross Store, Odessa, TX

I went in to pick up a few items when joining the long line of customers to check out there was only 1 cashier available to check customers out. None of the store clerks or supervisors took action to help keep the line moving. I decided to leave as I didn’t see the point of waiting for 20-30 mins for the items I had. The customer representative, Carlos Ramirez, was apathetic about the long wait and said he didn’t make the rules. He was rude and said he didn’t care. He said he only comes to get a paycheck. There were many employees there but it doesn’t seem to be important to have quality customer service. It confuses me that a company which profits so much off of their customers don’t seem to value them enough to provide basic customer service.

Desired outcome: Ensure there are supervisors managing the front check out stands. Value customers time and money when they shop at their store!

Read full review of Ross Dress for Less
Hide full review
ComplaintsBoard
V
8:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ross Dress for Less Manager on duty

Hey, I'm Vickie Bowie. My E-mail is [protected]@gmail.com and my Phone # is 864.221.1588.

My complaint is that on Friday, 6/30/2023, at the Easley, S.C. Ross with the Manager on duty at 2pm. Me and my sisters always shop at Ross, no matter where one is located. I found a royal blue little sun dress that I liked very much, and it was the only one in my size, but it had a flaw in front of the dress. It almost looked like a glue gun had made a mark on it. I asked the girl when I was paying if I got the dress, could she give me a discount, she stated 10% off, I asked if she could give more than 10% off cause it and she stated that she would get the manager and see what she would do. The Manager on Duty (I didn't get her name) stated she would give me 15% off of it, I asked if that was all she could give because it wasn't coming out of the dress. The Manager was so rude and stated that was all she would give and if I didn't take the dress, she was going to throw it away. So, I asked her if she would come down more than I would take it and she stated no, and if I didn't take it she was throwing it away. So, I told her no, she took the tags and the other little alarm off of it and stated that she was throwing it away. I felt like being a Store Manager and a customer was wanting to buy that item instead of throwing it away, she could have come down more on the price. I was so disappointed that she wouldn't come down more to make a sell.

Desired outcome: I think I deserve a gift card the way I was treated and her throwing away a dress. It was uncalled for when I would have made the purchase if she would have come down more.

Read full review of Ross Dress for Less
Hide full review
ComplaintsBoard
A
11:48 pm EDT

Ross Dress for Less Service

Today I took my daughter to Ross to shop for clothes at the Kirby location by the Reliant stadium 06/27/203 around 8:45pm and when she went to try on clothes the lady working the fitting room told my daughter she had 8 minutes to try on clothes. My daughter had around 15 items to try on but was only able to try on a few. When my daughter came out of the fitting room she told the lady that she didn’t want a few items and try to give her the ones she didn’t want the lady at the fitting room told my daughter she had already cleaned and that my daughter had to go put up the clothe her self. That is very unprofessional and that’s why she gets paid at Ross to put up clothe.

Since when does the customer have to put up clothes at Ross?

Desired outcome: That the employee be addressed and written up because she was very rude to my daughter who’s only 13 years old. How can Ross have employees that are rude to a child.

Read full review of Ross Dress for Less and 1 comment
Hide full review
1 comment
Add a comment
E
E
Elisa M.
, US
Aug 01, 2023 6:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

How rude.

ComplaintsBoard
J
7:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ross Dress for Less Customer service

Out of all my experiences shopping at Ross over the years this has to be the worst customer service experience ever. My shopping experience was a breeze, it wasn't until I made it to the checkout counter that I received terrible customer service. There was one cashier open with a line of people. Several associates were just walking around like they could not help the one cashier who was open. Then one cashier stepped in to open another register in which she was extremely rude and did not greet me at all. I didn't hear her say her register was opening at first so when she said it a second time it was said in a frustrated and nasty tone. She did not thank me after my transaction and remained with an angry face the entire time as if she didn't want to be there. I feel if you do not want to be at work don't come in if you're unable to perform your job in the proper manner. This type of behavior is not a good look for your brand.

Store # 0113
Reg: 03
Tran: 3618
Date 6/18/23 Time: 3:17 PM Assoc:306518
Apalachee Parkway, Tallahassee, FL

Read full review of Ross Dress for Less
Hide full review
ComplaintsBoard
C
12:39 pm EDT

Ross Dress for Less Manager

Charged me for 4 extra items scanning stuff multiple times over. Was extremely rude to me. Stopped her in the middle noticing it. She returned 1 item mid transaction. Then accused me of stealing with security footage roll back in which security noted the wrongful transactions. When i asked for manager… I was told she was it. A nice employee credited everything back and reran it crediting me back $16. Very upset and scared she is doing this to other people for profit.

Desired outcome: She should not be a manager and checked for fraudulent transactions.

Read full review of Ross Dress for Less
Hide full review
ComplaintsBoard
J
5:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ross Dress for Less Supervisor at customer service

I work at the distribution center through DMSI, and we were given our discount cards. Today, on Friday, June 9th, around 2:45 pm, I went to use mine at the Rock Hill location, but it kept showing invalid numbers as they scanned my card. Two cashiers called up one of the supervisors, Andrea. It's worth noting that I used to work at this Ross, and Andrea never really liked me much. When she arrived and saw it was me, she made an ugly face. Then she tried my discount card once, looked at me, shrugged, and said, "I can't do anything." Her customer service was terrible. She could have at least tried to act like she wanted to help, but she didn't even want to attempt it. Her attitude was evident from the moment she walked up and made that face. She did a horrible job of resolving the issue, which, in the end, was never resolved. I ended up returning all $48.10 worth of items I had intended to purchase.

Later, when I called back to speak with her after leaving the store the first time, I was put on hold for 5 minutes before having to call back and have someone go get her to pick up the phone. It's worth mentioning that when I worked there, she would give her discount out to people who didn't even work at Ross, which goes against the policy of not sharing discounts. But hey, that's none of my business. As I was leaving the store with my purchase, she started questioning whether I "actually work at Ross," seemingly trying to embarrass me as if I didn't.

Overall, it was a very unprofessional and terrible experience. In my opinion, she either needs to be retrained, fired, or put on some sort of suspension. You shouldn't be able to treat a paying customer who is also part of the company in that way just because you hold some secret animosity towards them. It's highly unprofessional and reflects poorly on the company.

Read full review of Ross Dress for Less
Hide full review
ComplaintsBoard
R
10:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ross Dress for Less Customer service

I was at your Kingsport Tennessee store Sunday, June 4, 2023 and I was standing in line with a few other customersWhen one of the cashier started barking out orders that we should remove all clothes from the hangers before we come to the register and that we should hang the hangers up on a hanger that was nearby it was done very rudely by the cashier…. I’ll shop a lot at your store but this is the first terrible experience that I’ve ever had at Ross

Desired outcome: Better more courteous customer service

Read full review of Ross Dress for Less
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Ross Dress for Less contacts

Phone number

+1 (800) 945-7677

Website

www.rossstores.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Ross Dress for Less?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ross Dress for Less Customer Service. Initial Ross Dress for Less complaints should be directed to their team directly. You can find contact details for Ross Dress for Less above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ross Dress for Less. Discuss the issues you have had with Ross Dress for Less and work with their customer service team to find a resolution.