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Complaints & Reviews

Returns

On 03/01/2020 around 9:00pm security raymon started a fight/arugment with me about a toy that wa...

Cashier service

Stafford Va location associate 978914 is toxic to your store. No help to me whatever upon purchasing large rug. He dropped rug on the floor and left it there where everyone needed to walk around it. When I returned from getting my car in front of store to pick up, the rug was still on floor. Cashier didn't even acknowledge me. He also didn't charge me for a large floor lamp that was obviously I had. He had attitude problem when I told him he forgot to charge me. The worst cashier I have ever encountered in my life! If I go back in that store and see him I will walk right back out.

Store employee

The loss prevention employees were following myself and children in store the whole visit. My...

2040

Cashier at Check out

I have never made a formal complaint, ever. But todays check out experience with this particular...

Treated Horribly By Staff and Store Manager

My Name is Orlando Collins Phone Number [protected] Date: 2/22/20 Time: 11:30 am me and my son...

management rudeness

This Manager, Friday Ann is very rude. I met her at another location and she ignores you when you...

health complications from abuse

I am filing a formal complaint against Ross Stores Glendale. I worked there under a District...

racism at this store. beware!!!

Beware of this location!!! Save yourself the heartache and the emotional pain, and do not work here...

unprofessional employee behavior after a store employee lost my receipt

I was shopping for an outfit to wear to a wedding. I purchased 4 choices, planned to run them by my...

manager and supervisors unprofessional behavior

On January 28, 2020, I visit the Ross Dress For Less store 1565 Wichita KS around 1:50 pm. I...

defective shoe

On 5/24/2019 while visiting my son in Phoenix, Az, I purchased a pair of black Life Stride Simply...

2040

my mk purse was stolen at the store

I am a visitor here in LA from Virginia for a few days to see my friends and Yesterday around 5:30...

unprofessional store manager

I'm writing this review to inform Ross corporation of the very unprofessional way of your current...

wait in line

Went to Ross's this evening. Found what I needed then proceeded to the check out. Four customer...

[Resolved] supervisor harassing employee

Supervisor name gloria salvador harrasing my father every day. She yelling my father every day my...

customer service

I am compelled to make this complaint, on december 7, 2019 I am shopping in your store in los luna...

management

I feel like I was wrongfully fired because I was let go about something I was never made aware about. I never got any type of proper training I was just thrown into the mix to basically sink or swim. I was let go because I used my employee discount for friends/family. This was my first offense and until now I never gave them any reasons not to trust me or question my character. If they needed me there early I came, always stayed late for them, never called out, I even came in on my days off. Ross used to change my schedule all the time last minute and I never complained. So I found out Christmas Eve I was going to be suspended while they investigated me and I found out Friday I was being let go. The amount they said I "stole" Due to the discount was a total of $58.92. Why didn't Ross say anything after the first time I used my discount.

security tag on leather items

I am not complaining to get anyone in trouble. I just want the practice of putting the security tag...

2040

bad customer service

I was told my girlfriend couldn't use the bathroom by one employee named Kylie and then another...

customer service

I recently came up to ross to shop for Christmas and one of your employees Ensationable smith...

debit card purchase / cash return

Let me just state that my bank honors a debit card purchase as cash and the money is taken out immediately. Upon going into the Ross department store I provide receipts and identification and I request did that the amount be returned in cash as I use debit and I have since lost a debit card. I also provided with the picture of the card so that they can see that it's me and that those last four digits match. I'm a hundred percent convinced that I'm being discriminated against because is up to the store to the store manager and the people that work there as to whether or not they return my purchase in cash. I hate to insinuate that but the company leaves me no choice as they leave that decision to management as to how they want to treat the situation. With all due respect I am going to Ross at 19th Avenue and Bethany the Christown Mall. I will attempt to return these items again and I hope that will act in a civilized Manor and just allow me to make this transaction in the same way they allow me to purchase it again my Bank has provided the Financial Funding via debit they look at it as cash as do companies that accept that type of payment what is making Ross so different or is it that what was making the decision sees me different

purchase was charged twice in official receipt

Receipt No. [protected] Date of Purchase: November 28, 2019 Store Location: Dededo, Guam A...

stalking and uncomfortable feeling

I was recently in one of your ross stores located on Laurel Cyn Clvd and Osborne in Pacoima CA...

senior discount

On Tuesday November 5, 2019 I went to Ross and purchased some items and because I'm a senior...

employment

I worked as a stock lead with Ross i started after an entire stock team had been fired. Well Ross has an amazing process that if you have the right amount of people it works great. I was suppose to have 15 employees on my team and i only had 7 and most of the time a few would call in or even no call no show. Never a disciplinary action. If i requested off, none of the work would get done and i would have to work 11 hour shifts once i returned, I never called in, i was the first one there and the last to leave. Anything my manager asked of me i did and any advice given i used it. Ross was perfect as far as schedule pay and benefits. Everything about this company is great even their process, but their managers are not capable of training the process. I was fired due to productivity. When i think of the time and dedication i invested in this job it hurts physically and mentally. They lose a lot of loyal and dedicated employees due to managers being incompetent. But im building a company that insists if a business does not treat their employees right, they lose their customers.

customer service

The ross stores are close to my house, and there are a few items that I find convenient and cheap...

store

I just visited the Ross store on Milwaukee in Boise Idaho and they had just polished the floor...

customer service

Poor quality customer service is a standard here at my local Ross dress for less store. I...

black purse I purchased on saturday october 26,2019

Been happy with your store. I purchased a black purse sat October 26, 2019. I love the purse. So today I was shopping with my mom with my new purse 10/29/19 when my shoulder strap broke. Was very upset. Told the cashier. He wasn't even sympathetic. Said you need your receipt or the ticket. Unfortunately I didnt save it as nothing has ever broke that I bought from your store. I know the purse was only 14.99. I came home and cut the strap. I will have to use it till I can find another one. I know nothing will be done. Just had to vent.

black purse I purchased on saturday october 26,2019

an employee names erin

it was about 11:10 am on Tuesday October 29th 2019, I was in the checkout line, the line was long...

manager

On Thursday 10/17 my family and I were in the Ross store around 10pm. While walking through the...

lack of incident report at the store

I was shopping and walked to the register to pay for my items. I bumped my foot on one of the...

2040

blue jeans

Today I wanted to complaining about the SECURITY at Ross store # 0175 at San Jose next to Walgreens and TK Noodle. On Tuesday 10/22/2019 at 3:40 pm, the SECURITY was waiting for me after I got out from fitting room trying on 2 pair of jeans . He told me to hung up the 2 pair of jeans and he was searching it . I didn't do anything wrong . It was really kind hurting my feelings and I'm very mad and very upset. This security is an ASSO . He didn't tell me why he was searching my jeans . I am shopping there all the time and until today, I was having a problem with the security ASSO. I would never shopping at that store no more!!! I really dnt know maybe the Asian women at the fitting room calling the security . Maybe she thought I was stealing something. I was asking her if I could used the restroom and then I put 2 pair of the jeans on the shopping blue basket there. Then she said sorry restroom out of service and I said ok . So I told I wanted to try on the 2 pair of jeans and she grabbed those jeans and put the hungers on. I said why you put hungers on I'm going to try it on and she said it a store policy and I said ok. Later security there waiting for me and searching the jeans. I hope the Ross corporate office fired this Asian women and that Security guy .

cashier # 523918

I went to return an item bought from another ross store..the associate gave a little old woman...

service

On 10/17/19 @ 7:30 pm, I went to do some Shopping and when I was ready to purchase my items, there...

service

I have been working at Ross for a few months now. We currently have new management. On three...

terrible customer service by cashier harpreet

I am a dentist and my wife's a eye surgeon we are currently work and resides in UK. We are usually...

not being able to buy glasses

While I was finishing paying I saw some glasses that I love ..the glasses didn't have a price but...

2040

fitting rooms

Took my daughter shopping this evening to learn that the dressing rooms were closed and 2 new one...

boots

I wanted to try on some boots that went up beyond my knee but I was wearing tight jeans and they...