Ross Dress for Less Customer Service


Ross Stores, Inc.

Office 5130 Hacienda Drive
United States - 94568

Customer Support Phone Numbers


Ross Dress for Less Complaints & Reviews

Ross Dress for Less / Customer service

Jun 16, 2019

Hi my name is Jamie I went in Ross today June 15 at about 12 AM this is probably the third time I've come this week being that it's Father's Day. Tonight I came in the store greeted a worker and made a comment saying am I the only last-minute shopper she responded by saying no there's a...

Ross Dress for Less / Personal Injury

Jun 14, 2019

Yesterday, my partner and I were shopping at the Ross store on Market street in San Francisco around 8:30 pm. My partner was on third floor and I was on the second floor carrying a shopping cart from Ross. I was going to use the escalator to go up the third floor, then I tried putting the...

Ross Dress for Less / manager threatening to call 911 for me for no reason

Jun 13, 2019

On June 13th 2019 around 3pm, at Ross Dress for Less at Landing in Renton, WA I tried on some clothes (dressing room lady counted 8), came out intending to buy 3 items, the woman now counted 7. I had no bag with me, no intentions of stealing, yet they (two workers now) didn't believe me...

Ross Dress for Less / long lines, few registers open, dirty store, employees/managers don't seem to care

Jun 13, 2019

Waited in line on 6/11/19 to make a purchase for at least 20 minutes. There were only 2 registers open, and the cashiers did not seem to have any sense of urgency. At one point one cashier and a manager stood there talking about something that seemed like a training issue(see 1st picture...

Ross Dress for Less / exchange item

Jun 12, 2019

Please see the attached photo receipt. Yesterday (061119) I purchased a dress (see #1 & #3 on the receipt) . Today (061219) I brought the dress back to do an even exchange (SAME dress just a different size...see #2 on the receipt). I was then told by the Manager I owed $1.38. I asked why...

Ross Dress for Less / manager assistant lisa ross

Jun 09, 2019

I was shopping and making some returns on 6/9/19 South East Fresno Ross. when I arrive to the register to make my returns and purchases the manager on duty came and was just standing near by starring as we proceeded with the transaction making it feel very uncomfortable as if we were...

Ross Dress for Less / watch/ service/ everything

Jun 04, 2019

On the 3 of June i bought a watch back that i bought 4 days earlier. This was after living through the pathetic service rendered. Women walking around not doing much, one at counter talking to friend . No manager or service agent in sight I didn't have my receipt didn't think i'd need it...

Ross Dress for Less / only stayed at ross for four days

Jun 02, 2019

I was excited when I was hired by Ross, been shopping for years there. I was hired, thrown on the register, never trained and was not given breaks. I made many mistakes, I am glad the customers were kind because management was horrible and took pity on me. My last day there, weekend day...

Ross / glass vases

Jun 01, 2019

I bought 7 vases in your store yesterday 05/31/2019 and 2 were broken when I got home . your store does not have any kinda of protection for glass merhandice the vases were put in those plastic bags and you can't take out the bugies . I think I should be able to bring them back to replace...

Ross Dress for Less / customer service-

May 30, 2019

Two weeks ago, I stopped by the Ross Dress for Less on my way home from a business trip. I purchased a few dresses and two pair of sunglasses. When I was checking out, the cashier asked me if I wanted the sunglasses in the shopping bag. I told her yes and thank you. When I got home, 50...

Ross Dress for Less / alleged manager sets policy on what the customer looks like at the time

May 29, 2019

Reference Laredo, tx. Ross dress for less on St. Bernardo. On Wednesday may 29th at 6:00 p.m. I was in the ross check out line after waiting for about 15 minutes several people walked up to the return line. There was about 20 people in the check out line. 3 people walked up to the...

Ross Dress for Less / abysmal customer service, shopping experience

May 28, 2019

I've been a loyal Ross treasure hunter since the 90s but because of the people and employees these stores attract, I think I'll be doing all my shopping online from now on. It's just not worth it. I know these are outlet stores so I don't expect anything fancy and...

Ross Dress for Less / manager was rude

May 27, 2019

I am a long time customer at Ross. This is the first time I encountered rudeness from the cashiers and the manager of the store. The dressing room and the stores were open until 10 pm. We were in the dressing room until 10 pm and walked toward the cashier registers. Before we arrived, from...

Ross Dress for Less / manager unprofessional

Apr 05, 2019

Your manager by the name of Nicole is so unprofessional that she doesn't dress proper for the job. I have known that there is alot is stealing through the store and nothing is being done about it . The employee are being treated so bad in the store, that they are working off the job. You...

Ross Dress for Less / overall store persona itself

Mar 18, 2019

I thought I would pay a visit to the new Ross in Clinton because it's new and it's in the area. I've never really been Ross fan, now I see why. It's terrible how the store wants to treat us... the shopping carts have long poles attached to them (a nuisance and awkward...

Ross Dress for Less / customer service

Mar 16, 2019

Me and my husband were at this store we saw a storage ottoman that we liked and saw that it was missing a leg. The ottoman was $39.99 . We found someone to help us, and asked if we wanted to buy it since it was missing a leg would it be possible to get a discount. She said she had to ask...

Ross Dress for Less / management and workers

Feb 12, 2019

I am very dissapointed with how our ross store in victoria, tx is managed its honestly a joke.. I have a family member that works there and she works her butt off, is never late and is willing to drop everything to go and be at work.. Lately she has been having trouble with a few coworker...

Ross Dress for Less / customer service @ store

Feb 05, 2019

I live 1 -1/2 away, I drove yesterday to your weatherford location, found a dress but wrong size. I took a pic of it to look at other ross stores for it because it is for my niece; the other store I called ask for a number etc so the could very kindly assist me in looking via phone for it...

Ross Dress for Less / w 2

Feb 01, 2019

I have been trying to get my w2 and my last pay check send to me I have called all the phone numbers to get help and they tell me to register on Aline. and when I tried to do so it says I am no longer in the system and it locks me I am really upset is there any other way to get a...

Ross Dress for Less / returns and exchanges

Jan 31, 2019

I'm honestly not a complainer and I have lots of patience. I was a bit frustrated and felt as if I was being accused of something I didnt do. I like shopping at Ross when I get the chance always a great selection but I was displeased with the service I received for returning an item. It...

Ross Dress for Less / unethical behaviour of store supervisor/associate

Jan 21, 2019

I went to ross store at milpitas ca on jan 20th with my mom. Mom liked one of the crockery set and she wanted to see the size of it. Since I have seen so many open box items there, I opened that and shown it to my mom. After a minute or so, one associate/supervisor name trina came and told...

Ross Dress for Less / working at ross

Jan 05, 2019

Ross is the only job that i've ever worked and left within 3 months. The management is very rude and 2 face their own HARDWORKING employees. All the managers do is sit in the office and when they're not in the office they are outside smoking or just hanging out. They are not helpful when...

Ross Stores / paycheck

Dec 28, 2018

I started working at Ross the second week of November. But in December I was scheduled to work on the 5th and 6th of of December at Ross located at 9412 Hwy.16 in Onalaska, Wisconsin. On the 5th, as I went to clock in at 2:30 badge number was not recognized by the system. So...

Ross Dress for Less / sexual harassment, non workplace convo, making my daughter feel uncomfortable and discrimination...

Dec 09, 2018

A coworker asking my daughter why she prefer pussy over dick, and other things, when she told the person in charge over him, they replied why you didn't tell me the day it happened... it doesn't matter what She prefer or if she waited a day later to report it, the fact is that it happened...

Ross Dress for Less / store and dressing room is filthy bacteria

Nov 28, 2018

Hello I visited your store on Black Friday in the evening I've been to the store before I just want to say that the dressing room is extremely dirty and filthy you could see that it hasn't been the floors have not been washed in a very long time possibly years you can see dust bunnies and...

Ross Dress for Less / I am complaining regarding supervisor

Nov 20, 2018

On Nov 19 @ 9:40 pm I went to the store to make a return, the customer service cashier that assisted me by the name of Sarah or sandra not sure ..but she was very helpful polite & proffesional, unlike the supervisor /manager shenel she was very rude /ignorant accused my return of smelling...

Ross Dress for Less / service

Nov 18, 2018

My husband and I went to toss to return or exchange socks, we were standing in line patiently waiting like everyone else. When it was our turn to go up, the Associate Amanda yelled out very rudely to come to the counter. Obviously she was upset about something, so we ignored it. However...

Ross Dress for Less / return

Nov 01, 2018

Firstly, I stood at the counter trying to get the employees attention but they ignored me because she was in conversation with 2 other employees. Then, I explain that I wanted an exchange but she rudely tells me to get the item and wait in line. Don't know about you but other stores get...

Ross Dress for Less / actions taken by manager against employee

Oct 27, 2018

Lanstown Ross Virginia Beach Va 3312 A young man named Marco had just helped us after our card had been locked and had finished the transaction when he called the next customer. The manager named Eddie as the employee told Marco to go home and when the man asked why Eddie said talking to...

Ross / child's winter coat

Oct 23, 2018

I purchased a child's winter coat at Ross in September. A beautiful warm coat. Earlier this month she wore it twice due to somewhat frigid temperatures. After the first time she wore it I threw the tags and receipt away, of course, I had no intentions of not keeping the beautiful coat...

Ross Dress for Less / customer service

Oct 21, 2018

I came into ross before 12 pm. I came in and I knew that I wanted some new earrings and a ring at the jewelry counter. As I stood by the jewelry counter I waited for someone to come and help me. At this time there were 3 employees by the cash register. The store was not busy at all and...

Ross Dress for Less / manager at the lawton branch

Oct 21, 2018

This complaint is against the manager named Tommy at the Lawton, OK branch. On Saturday October 20th, 2018 a busy Saturday with a line of customers as I approached to check out not only did he leave he had another checker leave so I was unable to check out and told me to go stand and wait...

Ross Dress for Less / double desserts play doh sweet shoppe

Oct 20, 2018

Hi, I brought Double Dessert s play doh sweet shoppe set from my nearby Ross dress for less store.By mistake my 3 years old kid opened it and started playing the set.After some time I saw that 7 very important parts were missing from the set such as 3 oven molds, server, scoop and 2 plates. It'...

Ross Dress for Less / store manager

Oct 17, 2018

Was trying to buy a wallet yet had no tag on it, the associate grabbed a different style wallet (same brand) and proceeded to ring that wallet up. When I mentioned it's not the same wallet (her response, it's the same brand, I don't sell any wallets for that price) I said (but it's not the...

Ross Dress for Less / rude associate

Oct 08, 2018

I was at the Ross in Griffin Ga this morning 10/0/8/2018. I came to the register to check out. The cashier was talking to another employee about food and what to get. The only communication I got from her was that I could step up to the register, then how much my total was and that was it...

Ross Dress for Less / store manager

Oct 06, 2018

Simi Valley store manager Joseph Is very rude to customers. I entered store today at 10:10pm and began shopping dresses. This so called manager started behaving crazy. I just started shopping and the manger yelled multiple times "These ladies are making mess". PLEASE CHECK THE STORE CAMERAS THE...

Ross Dress for Less / anonymous

Oct 06, 2018

I just want to give my opinion. I know I'm nobody to judge you over your company. I love your company but if I was you I wouldn't like customers to say negative things about my company. Ross is great but I think you need to treat us more fairly. The reason I say fair is because I don't...

Ross Dress for Less / customer service

Oct 03, 2018

I've shopped at the Ross store in Oregon City, Oregon for 40 years. I have never had any issues with any of the staff there, in fact, they are always so eager and helpful. However, I was shopping yesterday morning and had some trouble finding a duvet cover to fit my bed. I spoke to a...

Ross Dress for Less / employees

Oct 02, 2018

I went to the Ross in Lake Mary and there is not one customer at the register and the employee asked me to walk through this line which is like walking through 50 feet of line instead of just moving the rope so I can go under the rope and then I see the manager so I ask him and he agreed...

Ross Dress for Less / customer service

Oct 02, 2018

I was in line at Ross in DuBois Pa yesterday. The line was long. There were two cashiers taking turns waiting on customers. All of a sudden the one cashier decided to head to the phone after checking out a customer and place an order for two pizzas while customers stood and waited! I have...