Ross Dress for Less
Ross Dress for Less Customer Service Contacts
United States - 94568
You are carrying a sign language tshirt that is not American Sign Language. It implies gang symbols and Racial hand gestures as if they were letters. If one signing symbol was wrong I would say someone made a mistake. Two out of four and It is intentional. The second symbol is not the letter O in sign language but actually a known gang symbol. The last one is not not the letter E in sign language but is not only a black hand but also the symbol for black power. I told the manager that I was the child of deaf parents and the changing of sign language to inappropriate symbolism was offensive. she said she was not offended by it so she adamantly said she was not going to do anything about it even after another employee verified it was not sign language. I went to my car to get my phone to take a picture of it and when I got back in, she was complaining to other customers about me that were shopping in line. I was mortified by her attitude and blatant disrespect for customers. I did not get her name but I am sure you can pull up footage of the incident as it happened right up front at the register. Sunday January 17th approximately 7PM at the store in Aberdeen, NC.
January 15, 2021
Receipt number #[protected]
Time of incident: 6:14p.m.
Associates name tag: Odessa
My name is Nelisha Mitchell. My 16 year old daughter went to your store in Kearny Mesa, CA, to do an exchange for a rug. I was waiting in line for about 5-7 minutes waiting for the only cashier Odessa to finish up what she was doing. She noticed us because we were the only ones in line. She appeared to be taken her time. Another customer walked up and she look at them and stated, I can help you ma'am. I stated, ma'am we have been here waiting, she replied, no, I'm just going to take care of her. I stated, ma'am that is not correct, we have been here waiting. She told the customer to just wait. She state, come-on very brash! She was huffing and puffing making breathing sounds, it appeared she was very upset with her body language, moving the products around roughly as if she was very upset. My daughter was present and witnessed this behavior also. It was like Odessa was angry.
I asked the door person if there was a Manager available. The Manager came and assisted me. I expressed my disappointment with being treated so very poorly by Odessa. Odessa appeared without remorse. She offered no apology!
As a black woman in America and dealing with racial uproar and being treated this way by another black person in 2021 is extremely unacceptable. I am requesting Ross Corporate offices to address cashier Odessa's behavior. I am doing this for every person that comes after me, in hope that cashier Odessa will think twice about how she treat customers.
I love Ross store, however, I never want to deal with your unprofessional employee and her unprofessional behavior.
What I'm requesting, is a loaded Ross gift card! : )
Thank you for reading my letter. I am requesting a response. This is important to me. I am highly disturbed. Thank you.
I am a former Supervisor of Delta Airlines and I believe if you are working in Customer service, you have to love helping people.
In July 2020 Whitney Coalter from store 2037 was showing employees and inappropriate picture of a male part, in the stock room and also on the floor. The store manager was told a few days later and she was giving a verbal warning and since then she has continued to have sexual conversations with store employees. On 1/9/21 Whitney was in the front of the store talking to 2 employees about "deep throating"
"Being choked" .
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December 12th went into store to see if I could find loose clothing for up coming surgery. Found my items and went to the jewelry counter. The girl saw me but started taking care of customers ready to check out.so rang the buzzer to let her know I was ready as well. A few more got checked out. Ok now to the real complaint, when checking out I asked if I could take the cart to my car. I'm disable due to a stroke, walk with a cane. told to park my car in front of the store. So I did, came back into the store to get my cart to go no further then the front of the store to get my bags in the car and was told the cart can' leave the store. I HAVE ONE GOOD HAND TO USE, NOT TWO, ONE.
Well then I lost my temper, I'm at the door and said something. like well is there anybody here that can help me since i'M DISABLE. The manager never said a thing, like, sure we will find someone to help carry your bags.I said some nasty things at that moment, took what I could carry, put it in the car turned around and she was there with the rest of my purchase. It's bad enough people are just rude, everyone from customers to the cashiers just looked at me, but the store itself does not have mobile carts for the disable . Anyone with disabilities, not convenient, management could care less. This manager wasn't going to say a thing while she was passing me my bags. She didn't look at me and stupid me, I said thank you. I have always loved Ross store, better than Marshals, Target you name it. I realize you have no control over the staff at every store. It should be a given to try making the shopping experience a bit easier at any store for those of us that are handyicap. In case your interested, Bel Air MD.
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Manager attitude, Meyling Abondo
This manager, treats people and her employees so unprofessionally. She is so rude and vulgar. Every time I go to ross she treats people and staff poorly. And i've witnessed her yelling and verbally abusing her staff., like saying get out of my face... She literally yells and uses a terrible tone and mocks her staff... I'm starting to hate going to this ross or shop there because of her. She is a terrible person and people will walk away from such negative environment.
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