Galls
reviews and complaints

As a potential customer considering Galls, LLC for your tactical gear needs, it's important to be aware of the mixed experiences shared by other customers. While some customers have praised the quick service and quality products, others have expressed frustration with slow shipping times, poor customer service, and issues with order processing. It seems that Galls, LLC may have inconsistencies in their service quality, which could impact your overall experience. If you decide to shop with them, it might be wise to proceed with caution and manage your expectations accordingly.

I ordered a jacket and paid an a outage pi's price for three day shipping. The item was "in stock-usually ships within 24 hours." After I filled out the credit card form and my purchase was complete, only THEN did Galls inform me that COVID had caused a 7 day delay out of that warehouse. I would not have ordered this jacket if I had known. It has been a week now and my item just got "shipped" and Galls marked my order complete. But... drum roll please... tracking says that USPS is still WAITING for the package. This is all garbage. Buy elsewhere.

I just received size 38 Workrite pants in a different style than what I previously bought. I washed these 38 and they did not shrink at all, and were way too big. Were they expected to shrink? I did not know how this fabric handles. I just know a 38 has always been the size for me for years. Well, they said they would not exchange them and I am stuck with 38's that are not 38's. Mislabeled or manufactured wrong. I am stuck with them. I would highly suggest you buy them elsewhere. Find a place that has good service. It will go along way to your satisfaction, even if it costs more. I'll look elsewhere for supplies and clothing. Not a Galls fan anymore as I do not like losing money. My employer supplied the pants but the new pants will come out of my pocket.

Can't believe the excellent craftsmanship, a beautiful leather piece. Never purchased anything from Galls, and now a lifetime costomer

Great and fast service. Was told an Item I ordered would take 2-3 months a week later i get an email it was sent.
AWESOME Galls

Thank you

I wanna say that Robin from the ATL location came to NYC to size my dept and she did a wonderful job. Very knowledgeable and pleasant to work with. Hopefully she can be sent back to work with us in the event that we need your services again. Thanks Robin!

My only beef with Galls is the prices seem higher than other places, but it is the Macy's of police gear. It has the largest selection, best customer service, and fast shipping. It has been trusted by many in law enforcement for many years. Really can feel secure ordering from Galls

After seeing all the Nasty Reviews I was worried I needed Security uniform Pants my Pants had split on the Side could have Got new Ones from my company but Due to C. Virus Paid for them my self suppose to be 3 day for Hemming they where Hemed and Ship the Same Day I Guss I Got lucky

Alyson greeted me immediately as she approached the sales floor & checked to see if I was being help.

Since no one had greeted me or helped after standing by the front desk for a few minutes. Alyson began to assist me and I explained I had an important meeting which required me to have my new pants altered and my shirt required patches for this week.

Alyson had the work completed in less than an hour without any issues.

Outstanding Customer Service and A+ for Alyson!

Thank you Galls for having such a dedicated hard worker!

I had a great experience. I ordered from Galls on Sunday, and my order was shipped out the following day?. Very fast too. I received the exact item I was looking for, and it's great quality. I was very impressed with how fast they shipped the item. It arrived two days sooner than the tracking anticipated. Perhaps they were slow during the Covid season, but I had a positive experience with them, and I would definitely buy from them again. The shipping is a little high, but the item is well packed, and sent very fast. All in all, great job!

For a few years I have been incorrectly receiving the subject at my Address of: P. 0. Box 10454. I have been returning the mail, clearly marked that PET DAIRY was no longer at the Post Office Box which now belongs to me, and requesting they make the needed correction. . However, I continue to receive such mail.

Cant tell me where my order is at. I have asked for help from them to locate my package I ordered but all they can tell me is they dont know and give it more time. I asked for a refund and so far all they tell me is I have to ship back the package I have not yet received to get a refund. So now I have no products I bought and I lost money I cant seem to get back.

Ordered was not delivered So I ordered 2 Pants and 3 Polo's from them and they were never delivered. So I called in and said I haven't received my item so they said we can reship your order. I was fine with that so I get the 2nd order and I just don't like the stuff I ordered so I do a return still haven't received my refund yet! I have lost hope in the company and would not recommend someone to make a purchase from Galls.Com

my order # XXXXXXXX -issue with sales practices, and delivery I placed my order on 4/10 - over the course of a week I called everyday. All I received was the usually run around. It's shipping today or it's almost ready. Now a week later I found out the order has been shipped via FedEx Parcel Post and Gall's used the wrong address. I'll never receieve the order. A complete nightmare dealing with this fraudulent company. And, the company never had my authorization to charge my card. Payment of $145 was made in full by credit card.

I placed an order on march 17 never received I placed an order for MRE's on 3/17 have been going back an fourth with help desk, since, its now 6/11 still have not received item, This morning i received a tracking number after asking for one for 1 month, the tracking number states my package was delivered on 04/29, it may have been delivered but not to my address. Now they refuse to open an investigation because they are stating time has passed, But i just received a tracking number 2 and a half months after placing the order. Had i received this tracking number earlier i would have said i did not receive the item by fedex. This has caused me nothing but grief, this company refuses to help the consumer.

Cancelled a pair of boots order with them because when I ordered them they said those boots were in stock.They did not ship 2 days later,they said they were on back-order.I would not have placed the order if They told me when I ordered them.I am having a hard time getting my my credited back in my bank account. Two days later and they said the boots were still in the warehouse,but will be shipped. I called up later on and another service representative said they were on back order until feb.15.Meanwhile I still want my refund,they now lied to me twice.(said they would cancel the order but still have not.I told them I don't believe them and can't trust the company anymore and demand a full refund! I just want my money back in my account. Product_Or_Service: Boots Order_Number: XXXXXXX

I've been a buyer of first responder gear from this Company for over 5 years. after 2 days of use, the boot soles came off. Denial to replace. I've been a buyer of first responder gear from this Company for over 5 years. I have been happy with all my purchases except one. I purchased a pair of Galls duty boots and wore them twice and they were always kept in my airconditioned closet. I went to put them on after only 2 days of use and the sole fell of and after inspection the other was coming off. Customer service denied my request to replace them. I'm making this review so as no other first responder has to suffer with the poor customer service I received as I will NEVER purchase another product from this company. One pair of boots and the lack of class in the phone conversation resulting in a refusal to replace the boots that I would send to them so they could see they had only 2 days of use and were perfect except for the poor construction and rubber. You LOST a long-term customer.

I ordered black cargo pants and they have still yet to be delivered. The package is in the same place for weeks and hasn't even been sent to usps. I ordered black cargo pants and they have still yet to be delivered. The package is in the same place for weeks and hasn't even been sent to usps. The customer service is AWFUL. Do not order from this place they are a fraudulent business. I have never in my life had a package delivered through pitney bowes. When i finally decided to look up the shipping company i was FLOODED with bad reviews. From packages sitting in the same spot for weeks, all the way to packages taking 3 months to be shipped. So i thought to myself let me look up Galls reviews. THEY WERE JUST AS BAD IF NOT WORSE. I have never had an experience like this in my life. I shouldn't have to look up a company and their reviews just to be ensured that this behavior is normal and that it's not just me. I was correct. It wasn't just me it was EVERYONE ELSE TOO. Look up Galls and Pitney Bowes reviews. They are both under 1 star! Fraudulent companies. They are taking your money

Galls is trying charge me for items not received and trying to charge me twice. I can't get a straight answer. I made an order in December. I kept getting emails about my order being pushed back. Now its almost April I still have received my entire order. I have been charged for my order, I have been billed multiple times for items I didn't receive. I have been billed multiple times for items I already paid for and orders that have been cancelled. I can't get a straight answer because the manager who keeps taking my case keeps changing his story, changing the subject, making up stories, going around in circles to point out how wrong I am. I and can't get a straight answers and been told my order will be completed by July after I pay for the order again. 7 months after my first order was made and paid for. I was forced to spend more money to buy the same items from a different company just so I can use my duty gear. After threatening to call my lawyer I still have not received straight answers or speak to an intelligent supervisor. This needs to stop. I need to stop being billed for items I didn't receive. I need to stop being billed for items I already paid for.

I ordered 2 uniform shirts (plus I paid extra for embroidery) on 10/7, order number XXXXXXXX. Total was $103.75. Both shirts had a large green circular stain on the collar/very visible-possibly from the embroidery process? Shirts arrived later than I was promised I had no choice but to remove tags and wear them as I have been out of uniform longer than I'm supposed to be. Stains did NOT come out when I washed shirts. I completed a review, then sent an email directly to company to complain. I received a response telling me someone would contact me in a few days. I heard nothing so I sent a second email this time to a different address and still have received no response. Uniform policy in police department is strict, can not wear shirts in this condition. I have to take two similar/old uniform shirts and pay a seamstress to remove the front button collar area from them and sew them onto the new shirts after she cuts out the area with the stains. This is absolutely ridiculous and will cost me even more money. I'm shocked that no one checked the items before shipping, it's bad enough they arrived late-but damaged as well is unacceptable. Product_Or_Service: 2 uniform shirts Order_Number: XXXXXXXX Account_Number: ?

Poor customer service with a coupon code, and poor communication with returns and charging for a return. I ordered a pair of Reebock shoes ( FX729) and had used a coupon code that took off $4.28 off my order. I had to apply the code 4 times, thinking it was a site glitch. Code didn't go through, and at a time where I seriously need good shoes and watching my budget I was concerned the code didn't go through. I spoke to customer service and they were rude, told me 4 different things and lied about the code not working demanding a screenshot. So I let it go and waited for my shoes to come in. I got them in and they hurt my feet so bad. I measured my feet and everything and they don't fit! I called before business hours were over and they said they were closed, and they take so long to answer emails that it's frustrating. At my job I desperately need new shoes and I'm not near and outlet store. I've ordered here in the past and don't know why I've NOW just started having problems! And i have to pay a $10 charge to return/exchange?! I'm being penalized for this?! and by the way the people with the code issue NEVER GOT BACK TO ME! So unprofessional! At this point I want my refund they lost my business I never want to order from them again. I need new shoes so bad for my feet that don't fall apart in a year and looks like I'll have to look elsewhere.

I cancelled an order which they said was backordered. 2 weeks later they sent the item anyway. I sent the item back. They refuse to credit my account. Order number #XXXXXXXX. Placed an for Boots on 05/20. I kept getting emails saying the order was back ordered and will arrive in two weeks. Emails from May, 22, May 20, July, 07. I finally cancelled the order. They confirmed and acknowledge the order was canceled. Two weeks later I received the order. By then I had already received the item from another company. I shipped the boots back on 07/15. I than called on 08/03 and spoke to *** who acknowledged they received the order back and were issuing me a refund. I then called back on 08/07 and spoke to *** who then referred me back to *** who advised she does not understand why I have not gotten my refund. On Aug 16, 2020 I received yet another email saying my order is on backorder and will arrive on 08/30. I called again on 08/21 and spoke to *** who referred me back to *** for a 3rd time. She again said she does not know why I have not gotten my refund. I have called 3 times and they keep saying they messed up and will refund me the monies. To this date I have not had my refund and still can not get any answers. I still receive emails saying my boots are on backordered even though the boots were delivered and shipped back.

I ordered 2 badges from Galls for my job as a certified agent in PA and I received an email back saying it was against policy to make CCW badges. I was told that Galls did not make concealed carry badges when I ordered a badge that said "CERTIFIED AGENT, COMMONWEALTH OF PENNSYLVANIA". I am an ACT-235 Certified Agent of the Commonwealth of Pennsylvania and that is what I am ordering a badge for. Please review this link from the Pennsylvania State Police's website https://www.psp.pa.gov/lethalweapons/Pages/About-Act-235.aspx. Instead of sending an email asking for information or my credentials (that are issued by the PA State Police) they assumed I'm some guy spending close to $200 to play cop with his concealed carry license. Galls canceled my order instead of contacting me. I have also attempted to contact Galls's customer support but they have not gotten back to me. I have not even received a confirmation that they have received my communications. I still need these badges for my job. When I ordered this badge by FAX from my company office I received an email to call for billing. During the order process the Galls representative did not ask for credentials or imply that there would be a problem with my order. Galls was perfectly happy to refund my money but not answer any communications. Order Number: XXXXXXXX. My original fax was sent around the 24th of August. I called to pay for my order on the 28th. I received the email canceling my order on the 28th as well. Since that I have sent an email to the Galls help email and filled out a communication form on the website twice.

Failed to ship products, refuse to issue refund. I ordered two items from Galls Inc in early Sep 2020. One product (a belt) shipped on time (18 Sep) as expected . When the packing slip indicated that two items were supposed to be in the box, I immediately called Galls Inc Customer Service to determine what the issue was. At first, I was told there was no issue, and everything should have been in the box. When I informed them that a Streamlight Polytac light ($47.24) was not included in the box, the customer service rep assured me they made a mistake and it would ship within the next few days. Fast forward to 1 Oct, I had not received the last product in my order. I called Galls Inc Customer service and was told that there were no notes or information on my file, but there was a tracking number for the last product to be shipped. I had asked for a refund, but was instead issued a FedEx tracking number. When I entered the tracking number into FedEx's tracking system, it said the tracking number was created at the same time I was on the phone with the customer service rep. While this was suspicious, I decided to wait and see if the product would ship. On 20 Oct 2020, I noticed the tracking number had no activity on it. I called Galls Inc. customer service to request a refund. I was informed that since a FedEx tracking number was issued, it would impossible for the company to issue a refund. I was also informed that it was impossible for the customer service rep to do anything other than send an email to the shipping department. This was not an acceptable response in my view. The product is more than 30 days delayed with no explanation (product in stock on their webpage as of today), they refuse to issue a refund, they refuse to track down the shipping issue, and basically told me there was no use in trying to dispute the issue or call back. Instead of treating me like a customer, they seem more interested in explaining the intricacies of their internal tracking system. To Galls Inc, I would remind you that I'm not your employee and I don't care about your internal drama. I am your customer and expect to either get the product I've already paid for in a timely fashion. If you can't do that, I expect a refund ASAP and an apology. You have one job, do it!