Ross Dress for Less’s earns a 1.5-star rating from 4 reviews and 665 complaints, showing that the majority of bargain shoppers are dissatisfied with their finds.
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Ross Dress for Less - Treat their customers like criminals
Went in to do a return and noticed they had charged me twice for one item that was $17.99. They acted like I was lying took my receipt, and I waited 20 minutes. They said they had to look at security footage. Surprised they didn't have the cops come and fingerprint me for some bi heist. Talk about insulting someone's integrity over $18. The manager and...
Read full review of Ross Dress for LessRoss Dress for Less - Love the prices - but need to hire more help!
Ross Dress For Less has become one of my consistent places to shop. The prices are wonderful and the quality is great. However, as I sit here again 20 minutes in line at a store in Utah because there is only one cashier and 20 people waiting in line, it’s become very frustrating, especially When you’re on a time. Is there any way that Ross can hire more people? There are five empty cashier stations and only one cashier.
Sleeves not completely overlocked on blouse
I bought a blouse at Ross Dress for Less in Hemet took the tags off to wear and all the sudden I noticed that the left sleeve was not completely overlocked to the whole blouse. I took some thread and needle to fix it as I was on my way out of the house. Needless to say I was not happy. I will keep the blouse as I fixed it myself but feel their should be some compensation for my purchase.
Recommendation: I still shop there as this was the first time it happened.
Mean girls club????
The most uninviting, judgmental, extremely rude group of snotty teenage girls were working around 4 pm on February 22nd 2024. I felt like I walked into a scene from the movie MEAN GIRLS as I observed random shoppers just enjoying themselves as they should be able to do while shopping. NOT ONE EMPLOYEE smiled, although I did witness them point and roll their eyes as they even laughed out loud at shoppers who happened to also be teen girls I’m guessing around the same age bracket. Clearly, politeness or any type of positive customer service skills is not a requirement to work at Ross. I honestly will not be coming back. What is wrong with the management to allow this to go on .. get it together Ross! Check your cameras once in a while and make some changes with your disappointing extra arrogant staff, all of their poor attitudes were uncalled for and extremely petty. ITS VERY DISCOURAGING TO WITNESS THE LACK OF COMMON COURTESY THAT IS TOLERATED HERE
Ross Dress for Less Complaints 665
Checking receipt at the door when you are in front pay
I a customer of Ross for years and If totally not agree with the new policy they create here in Florida that you paid at the cashier and assume as you pay the security open you're bags and check everything really disgusting to touch and also see you already paid I found the law in Florida don't require store like this checking receipt I don't like that thi...
Read full review of Ross Dress for LessShopping while "black"!
It's extremely hard to shop as a black person when you are feeling so uncomfortable due to constantly being followed. I've shopped at Ross Stores often. However, as of lately, it appears that they have decided to blatantly just follow you throughout the store which makes you feel so uncomfortable where you can't even browse. I've decided at this point to just take my "black" dollars elsewhere!
Read full review of Ross Dress for LessEmployee
This young rude Caucasian female employee with a round nose ring with really nasty bad attitude was very disrespectful.. when i was having a conversation with my partner at the register while she was slowly taking her time scanning my items not once greeted us and just straight rude keep interfering me and my partner’s conversation! and keep making rude...
Read full review of Ross Dress for LessIs Ross Dress for Less Legit?
Ross Dress for Less earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Ross Dress for Less. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for rossstores.com can be seen as a positive aspect for Ross Dress for Less as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Ross Dress for Less's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Rossstores.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rossstores.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Ross Dress for Less and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While Ross Dress for Less has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 665 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Ross Dress for Less. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Clearance/reduced prices not updated
On multiple visits at the Ross Store on 4710 Cherry Hill Rd, College Park, MD 20740, I noticed the clearance prices in the shoe department aren’t up to date. I shop at many different Ross stores and I’m aware of the current clearance price. I spoke with a manager and she mentioned the store has a staff shortage. Customers are paying full price for clearance items. Please update prices to reflect current discount. Thanks.
Read full review of Ross Dress for LessLoss of personal belongings and impolite behaviour by the assistant manager
We went to buy certain things in 20560 Homestead Road and we had chosen a foot wear and a beanie and kept in the cart. While we were buying certain other items the belongings in the cart as well as the things that we bought were removed and we were told by assistant manager Jonathan that our personal belongings were thrown in the trash and the things we had...
Read full review of Ross Dress for LessAnti theft device pin left on jeans on pocket
I purchased a pair of jeans at the location 69326 highway 21, covington, la [protected], yhe employee failed to remove the pin from the anti device from the jeans pocket. I went to place my hand in the pocket, I was cut by the device on my hand, which led to bleeding.
That am not full time
So at the end of July of this month it will make 1 year that I’ve worked for Ross as a loss prevention specialist and within this year I’ve been passed up for full time 3 different times recently they hired someone and today he tells me that they have him full time the other 2 guys that I got passed for quit right after they got full time and as of right...
Read full review of Ross Dress for LessCustomer service
I purchased items at your St Petersburg FL store the day before Mothers Day, one of those items was a candle for my Mother as a gift for Sunday Morning. When I unpacked my bags Saturday evening the candle was not in there. I was very upset because I now had no gift for her that day and I knew I would have to drive all the way back to the store to speak with...
Read full review of Ross Dress for LessCustomer service
10:10am 3/30/2024 Fort Smith, AR - 3-4 employees (1 was the cashier ringing up my transaction ) all discussing how much they "hate customers" and how they are inconvenienced by us being there. Also complaining about the policy of how only the manager can retrieve purses for customers. This indicates Ross reps do not want customers in their store? They said...
Read full review of Ross Dress for LessSecurity guard
At the Ross at El Con Mall (address 3485 E Broadway Blvd Tucson Arizona 85716) I was trying to transfer my money so that I could pay for the things that I wanted and the security guard came up to me and told me that they were closed and that I needed to go up to the front I looked at the time and said to him okay I'm trying to transfer the money I will be...
Read full review of Ross Dress for LessStaff
During the annual clearance last year during the 2nd, 9th, and 16 at approximately 9:30 a.m. I saw how during their shift, employees were scanning clearance items and putting them into shopping carts for personal use. Sometimes the employees gave these items to their friends/relatives. On the 23rd they let some people way earlier than others and let them shop first.
Read full review of Ross Dress for LessStore manager
Recently was placed on administrative leave as a part time seasonal employee and told I violated company policy with no training. I want to report the unfair termination and the false allegations made against me for a purchase that was under 14$ usd I spoke with senior employees and the hotline everyone said this seems unfair and prejudice. I believe the...
Read full review of Ross Dress for LessStore accessibility (misleading decal)
Dear Ross Corporate & whomever else this may pertain, I live in Grand Junction, Colorado, which is home to one Ross store location. I am writing to you in hopes of addressing an inaccessibility issue pertaining to that store, located at 2464 Hwy 6 And 50, Grand Junction, CO, 81505. As you can see in the picture below (courtesy of a Google review), the...
Horrible attitudes and very poor for manager
On Oct 30 2023 I take my kid go to Ross at Richardson Texas at Plano Rd, about 6:55 for some reason my kid have show up we try the best to cover but some of that drop on the floor, at that time on lady come out she is so rude, disrespectful and yell I have to clean it up, that okie but I have never seen any store told the customer did it, I ask her name she...
Read full review of Ross Dress for LessHORRIBLE Attitudes And Very Poor Customer Service!!!
I once enjoyed shopping at Ross Dress For Less but my feelings have since changed because of their employees and management with TERRIBLE ATTITUDES and VERY POOR customer service. They are ghetto and extremely rude and always act as if they don’t want to be there or behave as if the customers are bothering them. If they do tonite down the same path of disrespecting their customers and OUR HARD EARNED MONEY, they will start to see a huge decline in sales/profits and will eventually go out of business. Remember, the customers DON’T NEED anything in Ross. We just shop for leisure but you (the employees/staff) NEED YOUR JOBS. Act better or we (the customers) will GLADLY take our monies elsewhere. All the THOUSANDS of negative comments from customers are all true…ROSS SUCKS!
Desired outcome: Train ALL Ross Employees on how to conduct themselves in a professional manner, PLEASE and thank you!!
New store experience
I shopped for the 1st time at the new Ross Store located in the Mid-State Mall - Route 18-East Brunswick NJ.. I would just like to share my experience that 2 security people were watching me no matter where I shopped in the store.. they made it very obvious and made me feel uncomfortable... this is totally uncalled for and for that reason I will be telling everyone I know about my experience there. Something has to be done
Desired outcome: I would like a response
Customer service/returns
On October 1, 2023, I visited your store to make a return on five simple items with a receipt in hand for a purchase made less than seven days prior. Once with the customer service rep at the register, she stop engaging with me and begin looking around, and next thing I know there is a manager there who says I cannot return this item. It was body spray. She...
Read full review of Ross Dress for LessCustomer service
We visited Ross store number 0414 on September 14 2023 at 17:02 pm to return bathroom rugs that we had purchased the night before at another Ross location. We tried to return the rugs at store number 0414. The cashier strictly refused to acknowledge the receipt and accept the damaged rugs. She asked us to return the items at the store where these rugs were...
Read full review of Ross Dress for LessShopping experience
The Ross location in La Quinta California profiled my boyfriend in the men’s department. We walked in and I went to the women’s section and he went to the men’s section. He was the only male in that section at the time. Within 5 min of shopping, I hear the main register say on the intercom, “ Can I have security check the Mens department please.” My...
Read full review of Ross Dress for LessCustomer Service or Lack thereof
I visited Ross at the Douglasville Ga. location as we often do. My daughter in the process of a room makeover located an ottoman. Her, my husband and I were in the store, and she decided to get it. The ottoman is oversized, and my husband would have certainly carried it to the front of the store to make purchase. This maneuvering was different because he...
Read full review of Ross Dress for LessAbout Ross Dress for Less
Overview of Ross Dress for Less complaint handling
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Ross Dress for Less Contacts
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Ross Dress for Less phone numbers+1 (800) 945-7677+1 (800) 945-7677Click up if you have successfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number 0 0 users reported that they have successfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number Click down if you have unsuccessfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number 0 0 users reported that they have UNsuccessfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number
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Ross Dress for Less emailswebmaster1@ros.com100%Confidence score: 100%Support
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Ross Dress for Less addressOffice 5130 Hacienda Drive, Dublin, Maryland, 94568, United States
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Ross Dress for Less social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 04, 2025
Most discussed complaints
worst place, rudest people!Recent comments about Ross Dress for Less company
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