Ross Dress for Less
reviews and complaints

12$ an hr for 4 years

Ross is not paying me what I am owed or paying me for the position I am under in the computer system this is unfair and wrong I have jumped through hoops to try to get my rightful pay and it’s like talking to a brick wall I am fed up and discouraged from my company I have put so many years in . I started my supervisor position in November 22nd 2021 and I have yet to be paid up till now February 29 2022 I have reached out to many corporate managers including my store manager and received no help or guidance I feel no support from any of the higher ups and it is very frustrating . I will be forced to take on legal actions if this is not resolved in a timely fashion .

I visited your store in Bradenton FL on 2 time this week. There was a VERY long line and only two cashiers.I spend more that 1 hrs in the line

Filthy restrooms, high and low dirt.
Urine smell, baby board trashy smelly and filthy. Health hazard looks like it hasn't been clean in months. Only one bathroom and plenty of customers that's ridiculous and unacceptable looked like a public bathroom in a third world county that's not being attended to a mother with children trying to use the restroom

I visited your store in Clearwater on Tuesday around 4pm. There was a VERY long line and only two cashiers. There were multiple customers in the returns line as well, so of course, they kept being taken first, while the rest of us stood in line waiting to pay.
The lady at one cash had a very large purchase and didn't speak English well. She held up the cashier for a while. The cashier that finally called me up, was busy complaining to her co-worker about how someone else had to come and adjust her till because that person was in training for management and needed the practice, etc.
Needless to say, there was alot going on and alot of distractions. I had three items to purchase, a black Karl Lagrefeld T-shirt, a pair of PJs and a Cookie is a box, (Mrs. Fields). The cashier told me my total and I tapped my card quickly to get out of there, my husband had been waiting outside a while and the lineup after me was very long, so I was trying to hurry.
When I got home, I took the tags of the PJs and put them in the wash. Later, when going through my purse, I realized that instead of charging me for the $1.49 cookie, I was charged for the PJs twice at 16.99.
I'm hoping you review your surveillance and confirm my story and provide me with a certificate or gift card for the $15.50 difference. I'm a larger woman with a navy blue crossbody purse, I'd be hard to miss.
I have attached my receipt with all the details.
Please review. Thanks, Mishelle Freitas Rayer. You can reach me at [protected]@outlook.com (preferred) or [protected].

I was shopping for my daughters trip to Disney land next month. She doesn't have a suitcase so I found one at Ross. I grabbed the suitcase and picked a few outfits out for her and then randomly this Ross employee who said she was the manager randomly comes up to me screaming so everyone in the store can hear her say " your gonna steal so you need to go now" I was so confused and upset. I feel like she was racist and profiling me. I will be taking legal action

The store would not allow me to return the pants I purchased and I had the receipt. The gentleman said even though the number matched the receipt, the item didn't match the description. Please follow-up with the store and return my money.

Sandra Means
20940 London Drive
Olympia Fields IL 60461
[protected]

I was falsely accused of previously stealing from Ross in Oakland Ca soon as I stepped into the store the loss prevention approached me and demanded I get out he was really loud and said he was 100 % sure I was the person who had previously stole he got into my face and told me to get out now really loud I asked for the manager she came out and said she has to go with what he was saying I never been so humiliated before in my life mind you I'm a African American woman and he was Caucasian everyone in the store was looking it hurt so bad I went to my car and cried I've cried everyday since this has happened can someone please help me get justice I'm so hurt and don't no who yo turn to Please!

This is a complain from a store manager at the Dr. Phillips, Orlando, FL 32839 store. ([protected]).

I shop there almost daily for my active wear. One of the cashiers is nice & makes me feel comfortable at this location.

Sometimes the outfit is smaller or larger once I go home & try it on because we are not allowed to try it on at the store. So I go back to exchange it & that was encouraged by the catchier since I have no clue how it'll fit by just looking at it.

I tried to exchange an item that costed only $9.99 tonight because when I tried it on it ripped. I bought it on Sep 13th @ 9:10 P.M. & tried it on a day later, then today (Sep 17th) got a chance to go back & exchange it.

The manager was extremely rude. First she said no to the cashier. When I asked her why she said "this item was not at MY store." I told her to check the receipt & see that it was at that location (besides it's not HER store) & the date to check that it was not a "wear & tear."
Wear & tear applied if the item has been worn & used more often. Not when the item is just being tried on. From the dates, 4 days, are not supposed to test a sports wear pants even if I wore them 4 times. We buy clothes that should last us more then 4 times!

I told her that I'll send an email to the supervisor she went on in a very rude attitude & started mentioning an email while she was hanging items & I was checking out with the catchier.

I never thought I would write a long complain over only $10 or even $100, 000.

I am a TV anchor & therapist & wouldn't lose people or time over $10. But that attitude & disrespectful manner was & is not acceptable.

I almost shop daily at this store for daily fitness clothes & enjoy the process of seeing a friendly cashier & choosing an outfit after my workout which is at the gym across that store.

I don't want to have to drive to far locations to avoid a rude manager.

Also not sure if she was a manager or what's her role, but she gave orders to the catchier & claimed ownership of the store while she was arguing that this item belonged to another store. That's another issue. ROSS is a franchise, even if the item was at another store we can exchange it at that one.

Please send me an email and let me know that this issue has been taken care of because I would hate to talk about it in media & show people how managers misuse their "status" & treat customers in an unacceptable manner.

Please call or email me.

[protected]@gmail.com
[protected]