Ross Dress for Less — worst place, rudest people!
I went to the Ross store on 75th Avenue and Bell in Arizona today and I found a white skirt and there was no price on it. I went up to the line and there were 20 people standing and the lines were not moving and asked someone if they knew where I could go to find out the price of the skirt. She told me that I would have to wait my turn in line and then I would get the pricecheck. I waited in line for 20 minutes. I watched Anna, the cashier drop one of the pots that a few people ahead of me was buying and she didn't even apologize. She said that the top usually is on there harder. So finally my turn comes up and they call Nelly to do a pricecheck. She comes up 10 minutes later with a blue skirt, looking remotely NOTHING like the skirt I want to purchase and tells me that the skirt is $12.99. I said to her "this skirt looks NOTHING like the white one." So she said "okay, you can have it for $9.99. I was appalled and asked Anne if that was the way that Ross did things, just makes up prices? If that was the case, I wanted the skirt for $7.99. Anne said "Have you ever seen the way the store is? There is stuff everywhere, it is impossible to find anything." How is that professional customer service? I said not my problem. The skirt could have easily went into my purse because it's not even being accounted for. I asked her if they just make up prices? Is that the way it works? Where is the book with the UPC's like any other store would have? Then Anne lost her patience with me and said "do you want the manager?" I said "no, I want you to stop your tone with me." I paid for the skirt and went into my car seething and called the store to speak to the manager. The joke was on me. Good old Nelly who can't figure blue from white answered as the manager. Now I can't even find the corporate office online to complain. It wasn't the fact of the price of the skirt, but what kind of business conducts like that when they "make up" prices for their apparel? I didn't appreciate the way I was treated either. The place is a dump, impossible to find anything on the racks. Once, a friend of mine broke something and we ended up cleaning it ourselves because no one would bother to get us a trash can and mop. Another time, I used their filthy facilities and a cockroach was on the wall. Why do places like these pop up everywhere and why are they shorthanded and hire the RUDEST people...
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