Ross Dress for Less review: Associate #387320 ( 1 comment)

Patronizing and rude, said she was management, spoke down to me like I was a child. I have never felt so humiliated in my life! All I asked is if I could smell a cologne before purchase, it was in a plastic box, she said "you can't smell it through the plastic box" I said "obviously I can't, but can it be taken out to smell?" She said yes, removed it from the plastic box and put it on the counter. I began putting my stuff up on the counter so she didn't have to wait on me, she said "are you going to smell it?" I said "yes, I just didn't want you to wait on me" so I opened the box and took the cap off, but there was no smell, so I went to spray a little and she said "stop! Don't spray that! If you spray that you will have to purchase it, don't spray that ma'm, please don't spray it!" I immediately stopped and gave it back to her, I told her she made me feel like I was trying to steal something. Then she asks me if the stuff which she saw me put on the counter was mine! I said "everything on the counter" as she has rung stuff up, I asked her if she was the manager, she said yes ma'am I am"and I said to her"I too am a manager, and if I treated my customers the way you just treated me, I wouldn't be a manager"she said she didn't treat me any way and began her patronizing, saying,"it's going to be ok ma'm, it's a good day, don't worry, you're going to be ok"I'm putting the little things in the little bag for you, there see? Were not going to get into it, its gonna be ok" I never said another word. The security guard was standing right there and a customer behind me, how horrible the treatment, I want something done about this, she should not have the right to treat people like they are subservient to her. I am a paying customer, her job is to provide great customer service.

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