Ross Dress for Less
reviews and complaints

I have not receive my W2 from ross and its almost the end of february 2021

I came to Ross to purchase some gifts for Valentines Day, and was happy about my purchases. One of my purchases was some DKNY slides for women. They were marked as 13.99 but rang up as 17.99. The manager Shana, told me that it was a mistake that all of those slides were marked incorrectly, and she could not give me the price that was marked. Unfortunately, I returned all the items that I purchased. I wanted them but felt mistreated.

Today, Jan 25 I saw a Ross employee to ask two women (their friends may be) to put on some stuff into their carts... and after she collected everything, that same Ross employee came and change the price stickers ($0.49 cents) and (0.99 cents)
After that that lady came to bill counter and pay very little amount for 4 full carts.
If someone wants to CHK then please CHK the camera recordings of Ross (Erie Millcreek mall) between 11 and 12 pm.
This is so sick
Please take some action against those cheaters...😞

January 15, 2021
Store: 1361
Register: 06
Trans: 8273
Receipt number #1361-06-8273-1015-4
Time of incident: 6:14p.m.
Associate: 664275
Associates name tag: Odessa

My name is Nelisha Mitchell. My 16 year old daughter went to your store in Kearny Mesa, CA, to do an exchange for a rug. I was waiting in line for about 5-7 minutes waiting for the only cashier Odessa to finish up what she was doing. She noticed us because we were the only ones in line. She appeared to be taken her time. Another customer walked up and she to look at them and stated, I can help you ma'am. I stated, ma'am we have been here waiting, she replied, no, I'm just going to take care of her. I stated, ma'am that is not correct, we have been here waiting. She told the customer to just wait. She state, come-on very brash! She was huffing and puffing making breathing sounds, it appeared she was very upset with her body language, moving the products around roughly as if she was very upset. My daughter was present and witnessed this behavior also. It was like Odessa was angry.
I asked the door person if there was a Manager available. The Manager came and assisted me. I expressed my disappointment with being treated so very poorly by Odessa. Odessa appeared without remorse. She offered no apology!
As a black woman in America and dealing with racial uproar and being treated this way by another black person in 2021 is extremely unacceptable. I am requesting Ross Corporate offices to address cashier Odessa's behavior. I am doing this for every person that comes after me, in hope that cashier Odessa will think twice about how she treat customers.
I love Ross store, however, I never want to deal with your unprofessional employee and her unprofessional behavior.
What I'm requesting, is a loaded Ross gift card! :)
Thank you for reading my letter. I am requesting a response. This is important to me. I am highly disturbed. Thank you.
I am a former Supervisor of Delta Airlines and I believe if you are working in Customer service, you have to love helping people.

Regards,
Nelisha Mitchell
[protected]@gmail.com
[protected]

December 12th went into store to see if I could find loose clothing for up coming surgery. Found my items and went to the jewelry counter. The girl saw me but started taking care of customers ready to check out.so rang the buzzer to let her know I was ready as well. A few more got checked out. Ok now to the real complaint, when checking out I asked if I could take the cart to my car. I'm disable due to a stroke, walk with a cane. told to park my car in front of the store. So I did, came back into the store to get my cart to go no further then the front of the store to get my bags in the car and was told the cart can' leave the store. I HAVE ONE GOOD HAND TO USE, NOT TWO, ONE.
Well then I lost my temper, I'm at the door and said something. like well is there anybody here that can help me since i'M DISABLE. The manager never said a thing, like, sure we will find someone to help carry your bags.I said some nasty things at that moment, took what I could carry, put it in the car turned around and she was there with the rest of my purchase. It's bad enough people are just rude, everyone from customers to the cashiers just looked at me, but the store itself does not have mobile carts for the disable . Anyone with disabilities, not convenient, management could care less. This manager wasn't going to say a thing while she was passing me my bags. She didn't look at me and stupid me, I said thank you. I have always loved Ross store, better than Marshals, Target you name it. I realize you have no control over the staff at every store. It should be a given to try making the shopping experience a bit easier at any store for those of us that are handyicap. In case your interested, Bel Air MD.

Cindy Alley

On september 11, 2020 carrie ran into the stock-room where I was started to holler and scream at me she, did this three times to the point my supervisor keith jones and an mod pulled carrie away from me... I was told there's an investigation so, I am not allowed too work or get paid while, investigation is going on however, it seems the one that came after me is allowed to work her name is carrie. Why can she work? Manager joseph mitchell won't talk too me...